TWM623061U - Automatic determination system for financial customer business requirements - Google Patents

Abstract

The utility model discloses an automatic discriminating system for financial customer business requirements, which comprises a data input discriminating module, a data integration and comparison module and a notification module. The data input identification module is used to input the financial interview report into the financial customer business requirement automatic identification system, identify the financial interview report and convert it into a data form. The data integration and comparison module includes a keyword database, which is used for comparing the data form with the keyword database, and connecting the associated unit device to generate keyword service category data. The notification module sends a reminder message to the relevant associated unit device according to the keyword service category data to provide business services related to the financial customer.

Description

Financial customer business needs automatic identification system

The utility model belongs to the field of information retrieval and analysis, and in particular relates to a system that can automatically discriminate business-related needs of financial customers and correspond to relevant departments.

The field staff of bank business units usually contact and visit financial customers from time to time. After interviews, they need to write interview reports to keep records for future tracking. However, the financial services required by financial customers are quite diverse, and specific financial services and corresponding services are required. The division of labor in financial services is quite detailed, and often field staff cannot fully convey the financial needs of financial customers to the corresponding financial services department.

In addition, it may be impossible to provide corresponding financial services to financial customers in real time, which will have a certain degree of influence on the bank's desire to improve the quality of financial services and the bank's image. For this reason, we have established a data sheet to link the system of relevant departments to automatically identify A system for the business needs of financial clients.

The purpose of this utility model is to provide an automatic identification system for financial customer business needs, so as to solve the problem in the above-mentioned background art that because financial services are quite diverse and the details of the division of labor are quite diverse, field staff often cannot accurately and immediately notify related units, resulting in delays in serving financial services. customer phenomenon.

In order to achieve the above-mentioned purpose, the present invention provides such as a financial customer business demand automatic identification system, and the financial customer business demand automatic identification system includes a data input identification module, a data adjustment module. Comparing modules and notification modules. The data input judging module is used to identify the financial interview report and convert it into a data form, so as to input the financial interview report into the above-mentioned financial customer business requirement automatic judging system. The signal of the data integration and comparison module is connected to the above-mentioned data input determination module and a plurality of related unit devices, and further includes a keyword database, which is used for comparing the above-mentioned data sheet with the above-mentioned keyword database, and connecting the above-mentioned plurality of The unit device is associated to generate a keyword service category data.

Preferably, the described system for automatically discriminating business needs of financial customers further includes a query module, which is connected to the data integration module with a signal, and is provided for clerks to query the at least one of the business needs of financial customers through the second clerk device. keyword to obtain the data of the at least one associated unit.

Preferably, the keyword database includes trust, wealth management, salary transfer, corporate Internet banking, cash capital increase, corporate debt guarantee, entrusted bank, collection of shares, and special account storage.

Preferably, the plurality of related unit devices are devices in the securities department, devices in the corporate finance department, devices in branches, devices in the insurance agency department, devices in the trust department, devices in the finance department, devices in the business department or personal A device in the Finance Department.

Preferably, the related units include securities department, corporate finance department, branch, insurance agency department, trust department, finance department, business department and personal finance department.

Preferably, the reminder message includes company name, company address, customer type, undertaker, contact person, at least one associated unit and at least one financial customer business requirement.

To sum up, compared with the prior art, the beneficial effect of the system for automatically discriminating the business needs of financial customers of the present invention is to establish a system for linking related units with a data sheet, and to formulate relevant keywords to automatically discriminate the business needs of financial customers , through the notification module of the financial customer business demand automatic identification system, the related units are notified, so that the related units can actively and immediately serve the financial customers, so as to deepen the interaction between the bank and the financial customers.

100: The first crew device

200: Automatic identification system for business needs of financial customers

210: Data input discrimination module

220: Data integration and comparison module

230: Notification Module

240: Query Module

300: Second Crew Device

400: Associated Unit Device

S201~S204: Steps

1 is a schematic functional block diagram of a system for automatically discriminating business needs of financial customers according to an embodiment of the present invention; and FIG. 2 is a schematic flowchart of a system for automatically discriminating business needs of financial customers according to an embodiment of the present invention.

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the implementations. example. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without making progressive contributions fall within the protection scope of the present invention.

In view of the problems of the prior art, the present invention mainly provides an automatic identification system 200 of financial customers' business needs that can be linked by keywords of financial customers' business needs and notify related units, so that related units can actively and immediately serve financial customers, so as to deepen the banking industry. Interactions with financial customers.

Please refer to FIG. 1 . FIG. 1 is a schematic functional block diagram of a system 200 for automatically discriminating business needs of financial customers according to an embodiment of the present invention. The above-mentioned system 200 for automatically discriminating business needs of financial customers includes a data input discriminating module 210 , a data integration and comparison module 220 and a notification module 230 . The above-mentioned data input determination module 210 is used to identify the financial interview report and convert it into a data form, so as to convert the above-mentioned data The financial interview report is input into the above-mentioned financial customer business requirement automatic identification system 200 . The signal of the data integration and comparison module 220 is connected to the above-mentioned data input determination module 210 and a plurality of associated unit devices 400 (not shown), and further includes a keyword database for comparing the above-mentioned data sheet with the above-mentioned keywords database, and linking the above-mentioned multiple associated unit devices to generate keyword service category data. The above-mentioned signal of the notification module 230 is connected to the above-mentioned data integration and comparison module 220, and according to the above-mentioned keyword service type data, a reminder message is sent to the associated unit device 400 to provide business services related to financial customers.

In addition, the above-mentioned system 200 for automatically discriminating business needs of financial customers further includes a query module 240 , which is connected to the above-mentioned data integration and comparison module 220 by a signal, and provides the banker with the at least one required by the second banker device 300 to inquire about the financial customer. keyword to obtain the data of the at least one associated unit.

To further explain, the above-mentioned keyword database includes trust, wealth management, salary transfer, corporate Internet banking, cash capital increase, corporate debt guarantee, entrusted bank, collection of shares and special account storage. The above-mentioned affiliated units include securities department, corporate finance department, branches, insurance agency department, trust department, finance department, business department and personal finance department. In addition, the above-mentioned multiple related units are the equipment of the securities department, the equipment of the corporate finance department, the equipment of the branch, the equipment of the insurance agency department, the equipment of the trust department, the equipment of the finance department, the equipment of the business department and the equipment of the personal finance department. .

Next, please refer to FIG. 2 . FIG. 2 is a schematic block diagram of a process flow of a system 200 for automatically discriminating business needs of financial customers according to an embodiment of the present invention. In step S201, the clerk inputs the above-mentioned financial interview report through the first clerk device 100, and then in step S202, the above-mentioned financial interview report is recognized by the above-mentioned data input identification module 210 and converted into the above-mentioned data form. In step S203, the above-mentioned data integration and comparison module 220 compares the above-mentioned data sheet with the keywords in the keyword database, and connects the associated unit device 400 to generate keyword service type data. Finally, in step In step S204, the notification module 230 will send a reminder message to the associated unit device 400 according to the keyword service category data to provide business services related to financial customers.

In addition, the above-mentioned keyword service category data includes a company name, a company address, a customer category, an undertaker, a contact person, at least one associated unit, and at least one business requirement.

For example, the field staff of the corporate finance department visits the company of a financial client, and writes a financial interview record based on the above-mentioned visit of the financial client, which mainly includes the undertaker, the interview date, the interview time, and the basic information of the interviewed financial client company. , interview objects (such as name, job title, telephone number), main branches of financial customers, customer financial business needs, interview summary, etc. When the clerk returns to the bank, the first clerk device 100 is used to input the financial interview record, and then the above-mentioned data integration and comparison module 200 will compare with the keyword database according to the above-mentioned customer financial business needs, and connect at least one The associated unit device 400 generates keyword service category data, and the notification module 230 sends a reminder message to the relevant associated unit device 400 according to the above-mentioned keyword service category data to remind at least one associated unit to provide relevant business services to financial customers . The above is only an example, not a limitation.

In another embodiment, when the above-mentioned field staff of the corporate finance department returns to the bank after visiting the financial customer, they can also directly input the above-mentioned customer financial service requirements through the second staff device 300, and the query module 240 connects the above-mentioned data with a signal The integration and comparison module 220, the above-mentioned data integration and comparison module 220 will compare with the keyword database according to the above-mentioned customer financial business requirements, and connect at least one associated unit device 400 to generate keyword service category data, which is sent by The notification module 230 sends a reminder message to the associated unit device 400 according to the above-mentioned keyword service category data to remind at least one associated unit to provide relevant business services to the financial customer, and the above-mentioned field personnel can also use the second line The staff device 300 inquires about the data of at least one associated unit associated with the above-mentioned financial customer business requirement. The above is only an example, not a limitation.

To sum up, the system 200 for automatically determining the business needs of financial customers provided by the present invention can establish a system for linking related units with a data sheet, and formulate relevant keywords to automatically determine the business needs of customers. The notification module 230 of the identification system 200 notifies the associated unit, so that the associated unit can actively and immediately serve the financial customer, so as to deepen the interaction between the bank and the financial customer.

On the other hand, because the system 200 for automatically discriminating business needs of financial customers can clearly find the associated units corresponding to the needs of financial customers, so as to provide financial customers with the most suitable suggestions, so it can further enhance the customer's professional service image for bank staff. , and strive for more business opportunities.

Although the embodiments of the present invention have been shown and described, it will be understood by those skilled in the art that various changes, modifications, Alternatives and modifications, the scope of the present invention is defined by the appended claims and their equivalents.

100: The first crew device

200: Automatic identification system for business needs of financial customers

210: Data input discrimination module

220: Data integration and comparison module

230: Notification Module

240: Query Module

300: Second Crew Device

400: Associated Unit Device

Claims (6)

An automatic identification system for business needs of financial customers, comprising: a data input identification module for inputting a financial interview report into the automatic identification system for business needs of financial customers, and identifying the financial interview report to convert it into a data form; a data integration A comparison module, the signal is connected to the data input determination module and a plurality of related unit devices, which also includes a keyword database for comparing the data form with the keyword database, and connecting the related unit devices to generate a keyword service type data; and a notification module, the signal is connected to the data integration and comparison module, and a reminder message is sent to the related unit devices according to the keyword service type data to provide business services related to financial customers. The system for automatically identifying business needs of financial customers according to claim 1, further comprising a query module, the signal is connected to the data integration and comparison module, and is provided to a staff member to query the business demand of a financial customer through a second staff member device. at least one keyword to obtain the data of the at least one associated unit. The system for automatically judging business needs of financial customers according to claim 1, wherein the keyword database includes trust, wealth management, salary transfer, corporate Internet banking, cash capital increase, corporate debt guarantee, entrusted bank, collection of shares and Special account storage. The system for automatically discriminating business needs of financial clients as described in claim 1, wherein the devices of the related units are devices in the securities department, devices in the corporate finance department, devices in branches, devices in the insurance agency department, devices in the trust department, and devices in the financial department. Devices in the Department, Devices in the Business Department, and Devices in the Personal Finance Department. The system for automatically discriminating business needs of financial customers according to claim 2, wherein the at least one related unit includes a securities department, a corporate finance department, a branch, an insurance agency department, a trust department, a finance department, a business department, and a personal finance department. The system for automatically discriminating business needs of financial customers according to claim 1, wherein the keyword service category data includes a company name, a company address, a customer type, an undertaker, a contact person, at least one related unit, and at least one related entity. a business requirement.

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