TWM613684U - Enterprise collaboration communication system - Google Patents

Abstract

An enterprise collaboration communication system includes a processing device and a memory device. The processing device is configured to receive several communication requests from several electronic devices, and to provide several communication services between the several electronic devices according to the several communication requests. The memory device is coupled to the processing device and is configured to store several communication messages of several communication services.

Description

Enterprise Collaboration Communication System

The contents of the embodiments described in this disclosure are related to an enterprise collaborative communication system, and particularly to an enterprise collaborative communication system for use in an enterprise intranet.

Traditional collaborative communication systems cannot integrate the functions of video conferencing. In addition, the collaborative communication system used on the public network cannot meet the needs of enterprises for privacy.

Some embodiments of the present disclosure relate to an enterprise collaborative communication system, which includes a processing device and a memory device. The processing device is used for receiving multiple communication requests from multiple electronic devices, and used for providing multiple communication services between the multiple electronic devices according to the multiple communication requests. The memory device is coupled to the processing device and used for storing a plurality of communication messages of a plurality of communication services.

In order to make the description of the present invention more detailed and complete, please refer to the attached drawings and the various embodiments described below. The same numbers in the drawings represent the same or similar elements. On the other hand, well-known elements and steps are not described in the embodiments to avoid unnecessary limitations on the present invention.

In the implementation mode and the scope of the patent application, the description of "electrical connection" can generally refer to one element being indirectly electrically coupled to another element through other elements, or one element is directly electrically connected to another element without passing through other elements. One component.

In the implementation and the scope of the patent application, the description of "connection" can generally refer to a component that indirectly communicates with another component through wired and/or wireless communication through other components, or that a component does not need to be physically connected through other components. Connect to another component.

In the implementation mode and the scope of the patent application, unless the article is specifically limited in the context, "一" and "the" can generally refer to a single or plural.

The "about", "approximately" or "approximately" used in this article are used to modify any amount that can be changed slightly, but such slight changes will not change its essence. If there is no special description in the embodiment, it means that the error range of the value modified with "about", "approximately" or "approximately" is generally allowed within 20%, preferably less than 10%. Within, and better within five percent.

FIG. 1 is a schematic diagram of an enterprise collaborative communication system 100 according to some embodiments of the present disclosure. As shown in FIG. 1, the enterprise collaborative communication system 100 includes a processing device 110 and a memory device 150. The processing device 110 includes a load distribution processor 112, a communication processor 114A, and a communication processor 114B. The memory device 150 includes a main memory 152 and a secondary memory 154.

In terms of the connection relationship, the processing device 110 is coupled with the memory device 150. The communication processors 114A and 114B are respectively coupled to the load sharing processor 112, and are respectively coupled to the main memory 152. The main memory 152 and the sub memory 154 are coupled.

In operation, the processing device 110 is used for receiving a plurality of communication requests from the plurality of electronic devices 200A, 200B, and 200C, and used for providing a plurality of communication services among the plurality of electronic devices 200A, 200B, and 200C according to the plurality of communication requests.

In some embodiments, communication services include video conferencing services, voice services, telephone services, text messaging services, and so on.

In some embodiments, the load distribution processor 112 is used to evenly distribute a plurality of communication requests to the plurality of communication processors 114A and 114B.

For example, in some embodiments, when multiple people use multiple electronic devices 200A, 200B, 200C (or more electronic devices) to transmit 4 communication requests at the same time, the load distribution processor 112 receives the multiple electronic devices The four communication requests sent by 200A, 200B, and 200C (or more electronic devices) are divided equally into the communication processors 114A and 114B. That is, the communication processors 114A and 114B respectively receive two communication requests, and respectively execute the communication services of the two communication requests.

In some embodiments, the communication processor 114A includes a voice and video processing circuit 116A and a text message processing circuit 116B. The voice and video processing circuit 116A is used for processing voice and video messages, and the text message processing circuit 116B is used for processing text messages.

For example, in some embodiments, when the communication service is a voice-video message, it is processed by the voice-video processing circuit 116A, and when the communication service is a text message, it is processed by the text-message processing circuit 116B. In this way, the service of voice and video messages and the service of text messages can be concurrent and will not conflict with each other.

In some embodiments, the memory device 150 is used to store a plurality of communication messages of a plurality of communication services.

In some embodiments, when storing communication messages, the memory device 150 is cached via a remote dictionary server (Redis), and periodically transfers the cached data to the database management system (MySQL) for storage.

In some embodiments, the main memory 152 and the secondary memory 154 are used to store communication information. In some embodiments, the communication information is first stored in the main memory 152 and then backed up to the secondary memory 154.

In some embodiments, the memory device 150 is further used to store the user list. The user list is established based on the company's organization chart. In some embodiments, if the electronic device 200A is an administrator electronic device. The administrator edits the user list via the electronic device 200A and the processing device 110.

In some embodiments, when the video conference service is being performed, the administrator can control the participants and the right to speak of the video conference service through the electronic device 200A. In some embodiments, the administrator can kick the user out of the video conference, or control whether participants can speak in the video conference.

In some embodiments, the memory device 150 is further used to store user information and all user actions.

In some embodiments, the communication services executed by the voice and video processing circuit 116A include point-to-point voice or video calls, multi-person voice or video calls, and multi-person conference functions. In some embodiments, the communication service executed by the text message processing circuit 116B includes functions such as subsequent user management, single-person text chat, and group text chat.

In operation, for example, employees in an enterprise log in to the communication collaboration software for the enterprise through the electronic device 200A to use the enterprise communication collaboration service, and communicate with other employees in the enterprise via the electronic device 200A and the processing device 110. The operations performed by the employees through the communication collaboration software used by the enterprise, the content of the conversations, etc. are all stored in the memory device 150.

In some embodiments, the processing device 110, the load distribution processor 112, the communication processor 114A, the communication processor 114B, the voice and video processing circuit 116A, and the text message processing circuit 116B may be servers or other devices, and they may be different servers. Servers or collectively a server group containing multiple servers. In some embodiments, the communication processor 114A may be a server group including multiple servers, and the communication processor 114B may be another server group including multiple servers.

In some embodiments, the memory device 150, the main memory 152, and the secondary memory 154 may be servers, circuits, and central processing units with functions such as storage, calculation, data reading, receiving signals or messages, and transmitting signals or messages. (Central processor unit, CPU), microprocessor (MCU) or other devices with equivalent functions.

It should be noted that in the implementation of this case, the number of communication processors 114A, 114B, the number of electronic devices 200A, 200B, and 200C, the number of main memory 152 and secondary memory 154, and the voice and video processing circuit The numbers of 116A and text message processing circuits 116B are for illustrative purposes only. The implementation of this case is not limited by this. More communication processors, electronic devices, memory, processing circuits, etc. are also implemented in this case Within range.

In summary, the technical solution of the present invention has obvious advantages and beneficial effects compared with the prior art. In the embodiment of the present invention, after obtaining the user's question, the smart robot automatically responds to the user's question. When the smart robot cannot answer the user's question or the user wants to contact the live customer service, it will automatically connect the user's device to the live customer service terminal.

In addition, in the embodiment of the present invention, an offline training circuit is further included to perform model training on the knowledge base data, so as to improve the flexibility of the use of the knowledge base data. Through semantic analysis of the user's inquiry message, the error rate of the reply message can be reduced.

Furthermore, in the implementation of the present invention, the knowledge base data can also be updated manually to improve the flexibility of the use of the knowledge base data.

Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone who is familiar with this technique can make various changes and modifications without departing from the spirit and scope of the present invention. Therefore, the protection of the present invention The scope shall be subject to the definition of the attached patent application scope.

100: Enterprise Collaborative Communication System 110: processing device 112: load distribution processor 114A: Communication processor 114B: Communication processor 116A: Voice and video processing circuit 116B: Text message processing circuit 150: memory device 152: main memory 154: secondary memory 200A: Electronic device 200B: Electronic device 200C: Electronic device

In order to make the above and other objectives, features, advantages and embodiments of the present disclosure more obvious and understandable, the description of the accompanying drawings is as follows: FIG. 1 is a schematic diagram of an enterprise collaborative communication system according to some embodiments of the present disclosure.

100: Enterprise Collaborative Communication System

110: processing device

112: load distribution processor

114A: Communication processor

114B: Communication processor

116A: Voice and video processing circuit

116B: Text message processing circuit

150: memory device

152: main memory

154: secondary memory

200A: Electronic device

200B: Electronic device

200C: Electronic device

Claims (10)

An enterprise collaborative communication system, including: A processing device for receiving a plurality of communication requests from a plurality of electronic devices, and for providing a plurality of communication services between the electronic devices according to the communication requests; and A memory device is coupled to the processing device for storing a plurality of communication messages of the communication services. The enterprise collaborative communication system according to claim 1, wherein the processing device includes: A load distribution processor; and A plurality of communication processors coupled to the load distribution processor; The load distribution processor is used to evenly distribute the communication requests to the communication processors. The enterprise collaborative communication system according to claim 2, wherein the communication processors respectively include a voice and video processing circuit and a text message processing circuit. The enterprise collaborative communication system according to claim 1, wherein the communication services include at least one video conference service. The enterprise collaborative communication system according to claim 4, wherein an administrator electronic device of the electronic devices is further used to control a participant and a floor of the at least one video conference service. The enterprise collaborative communication system according to claim 1, wherein the memory device further includes: A main memory; and A pair of memory, coupled to the main memory; The main memory and the secondary memory are used for storing the communication information. The enterprise collaborative communication system according to claim 6, wherein the secondary memory is further used to back up the communication messages stored in the main memory. The enterprise collaborative communication system according to claim 1, wherein the memory device is further used to store a user list, wherein the user list is established based on a company organization chart. The enterprise collaborative communication system according to claim 8, wherein an administrator electronic device among the electronic devices is further used to edit the user list through the processing device. The enterprise collaborative communication system according to claim 1, wherein the memory device is further used to pass through a remote dictionary server (Redis) to store these communication messages.

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