TWM607313U - Voice Multi-channel Message Service System - Google Patents

Abstract

A voice multi-channel message service system includes a client electronic device, an instant messaging service server, and a bank server. The client electronic device corresponds to an ID and a communication number. The bank server When the bank server receives the service request message and determines that the ID code is bound to one of the device ID codes sent from the IM service server, then The instant messaging service server transmits the searched service information to the client electronic device, so that the client electronic device does not need to be connected to the bank server to receive information, thereby improving the information dissemination efficiency.

Description

Voice multi-channel message service system

This model relates to an information service system for commercial purposes, in particular to a voice multi-channel information service system.

When existing bank customers call the bank customer service line, the bank provides corresponding service content through voice feedback. However, when the number of customers seeking services increases, online customers need to spend time listening to voice messages, which will cause follow-up progress. Online customers wait too long, which reduces the effectiveness of voice customer service.

Therefore, the purpose of the present invention is to provide a novel voice multi-channel message service system.

Therefore, the new voice multi-channel message service system includes a client electronic device, an instant messaging service server, and a bank server.

The client electronic device corresponds to an identification code and a communication door number.

The instant messaging service server communicates with the client electronic device, and outputs a registration packet according to the communication door number of the client electronic device. The content of the registration packet includes the communication door number and a corresponding communication door number User account.

The bank-side server and the instant messaging service server are connected through a message application program interface to receive the registration packet, and store a comparison table in which a plurality of identification codes and a plurality of respective identities are written The communication door number corresponding to the code, multiple service options, and multiple service information corresponding to the service options respectively, when the bank-side server determines that the communication door number of the registration packet is compared with one of the communication doors in the comparison table If the number is the same, the bank server will link the stored communication door number, the corresponding identification code, and the user account of the registration packet.

The bank-side server receives a service request message indicating a service option and the ID corresponding to the client electronic device from the client electronic device.

The bank-side server determines whether the ID code corresponds to the communication door number of the registration packet, and if so, the bank-side server searches the corresponding service information from the comparison table according to the service option indicated by the service request message, The instant messaging service server forwards the service information to the client electronic device according to the user account corresponding to the identity identification code indicated in the service request message.

The effect of the present invention is that when the bank server receives the service request message and determines that the ID is bound to one of the device IDs sent from the instant messaging service server, the instant messaging is used The service server transmits the searched service information to the client electronic device, so that the client electronic device does not need to maintain a connection with the bank server to receive the information, thereby improving the information dissemination efficiency.

At present, all kinds of communication media are booming. This model is based on the consideration that the bankers will send voice messages to customers through free instant messaging software such as LINE. For example, when customers enter the bank’s credit card voice line and choose the airport In the case of parking related inquiry services, because there are many related content and the voice message is sent back by phone, it takes a long time for the customer to listen. Therefore, the message notification can be sent through LINE. When the customer receives the LINE push message, it can be complete Watch the description, and through the designed link content, you can extend the common services required for going abroad, and then achieve a one-stop service to meet customer needs. The following further explains the details of the new model.

Referring to FIG. 1, an embodiment of the new voice multi-channel message service system includes a client electronic device 2, an instant messaging service server 3, and a bank server 4.

The client electronic device 2 corresponds to an identity identification code and a communication number. The client electronic device 2 is a mobile phone or a tablet computer with communication function held by the bank customer. The identity identification code is the bank customer’s The ID card number, the communication door number is, for example, the phone number of a mobile phone.

The instant messaging service server 3 communicates with the client electronic device 2 and outputs a registration packet according to the communication gate number of the client electronic device 2. The content of the registration packet includes the communication gate number and a communication with the client electronic device 2 The user account corresponding to the door number. The instant messaging service server 3 is an electronic platform that provides free instant messaging services via the Internet, such as LINE .

In more detail, the client electronic device 2 first establishes a connection with the instant messaging service server 3 through the Internet, and sends a registration request to the instant messaging service server 3, and the registration request instructs the client For the communication door number corresponding to the electronic device 2, the instant messaging service server 3 generates the registration packet according to the registration request, and binds the communication door number with the user account.

The bank-side server 4 and the instant messaging service server 3 are connected through a message application program interface to receive the registration packet, and store a comparison table. The comparison table is written with a plurality of identification codes, a plurality of identification codes, and The communication door number corresponding to the ID code, multiple service options, and multiple service information corresponding to the service options respectively, when the bank-side server 4 determines that the communication door number of the registration packet is compared with the one in the comparison table If a communication door number is the same, it means that the holder of the client electronic device 2 corresponding to the communication door number is a bank customer. The bank server 4 then associates the stored communication door number, the corresponding identification code, and the The user account of the registered packet is linked, wherein the bank server 4 includes a communication module 41 for communication connection with the client electronic device 2, the instant messaging service server 3, and a storage for storing the comparison table Module 42, and a processing module 43 that electrically connects the storage module 42 and the communication module 41, and finds data from the comparison table according to the registration packet. In addition, each service option is a variety of service items of the bank. Specific examples include finding parking lots, road rescue inquiries, etc., and each corresponding service information is the detailed content of the service item.

The communication module 41 of the bank server 4 receives from the client electronic device 2 a service request message indicating a service option and the identity identification code corresponding to the client electronic device 2, which is the aforementioned client Enter the bank credit card voice line and select the related query service of airport parking. The processing module 43 of the bank server 4 first determines whether the ID code corresponds to the communication door number of the registration packet, that is, confirm Whether the communication door number corresponding to the identity identification code of the client electronic device 2 has been registered in advance from the instant messaging service server 3 to generate a corresponding user account, if so, the processing module of the bank server 4 43 According to the service option indicated by the service request message, the corresponding service information is searched from the comparison table stored in the storage module 42, for example, according to the aforementioned airport parking query, the corresponding content is searched, and the instant messaging service server 3 Transmit the service information to the client electronic device 2 according to the user account corresponding to the ID code indicated in the service request message.

To further illustrate, the communication module 41 and the client electronic device 2 use Interactive Voice Response (IVR, Interactive Voice Response) protocol to transmit information to the holder of the client electronic device 2, that is, the bank customer Provide automated telephone inquiry services, thereby saving bank customer service labor costs. In addition, when customers dial a designated phone number and enter the banking system, they can listen to pre-registered information by entering appropriate options or personal information according to the instructions of the banking system, or The bank’s internal computer system combines the data according to the preset program (Call Flow), and reads out specific information (such as account balance, payable amount, etc.) by voice, and can also input transaction instructions through the bank system to perform preset Transactions (such as transfers, changing passwords, changing contact phone numbers, etc.).

In addition, when the processing module 43 searches for the corresponding service information from the comparison table, it generates a corresponding service packet, and the service packet indicates the service information searched by the processing module 43 and the identity indicated by the service request message. For the user account linked by the code, the instant messaging service server 3 receives the service packet from the communication module 41 and forwards the service information to the client electronic device 2 corresponding to the communication door number according to the user account. It should be further explained that the bank-side server 4 sends the service information to the instant messaging service server 3 through an API: Application Programming Interface. The instant messaging service server 3 establishes a connection with the client electronic device 2 through the Internet.

In the above embodiment, the client electronic device 2 is first registered with the instant messaging service server 3, and the corresponding user account is generated by the instant messaging service server 3, and after binding with the communication door number, it is then bound to Set the result, that is, the registration packet is sent to the bank-side server 4. When the bank-side server 4 determines that the user corresponding to the registration packet is a customer, it will send the corresponding ID, communication door number, and user account Linked, then when the bank server 4 receives the service request message from the client electronic device 2 through an interactive voice response that can save labor costs, it first confirms the identity code corresponding to the registration packet and the comparison table Whether the communication door number is bound to the user account, when it is confirmed as yes, the corresponding service information is searched from the comparison table and the service packet is generated, and finally the instant messaging service server 3 sends the service information to the The client electronic device 2 does not need to be directly connected to the client electronic device 2 by the bank server 4 to transmit information; it should be noted that when the bank server 4 determines the client electronic device 2 When the corresponding user is not bound to the user account, the telecommunication service provider can send the service information to the client electronic device 2 by sending a short message to provide different forms of information services.

In summary, when the bank-side server of the present invention determines that the communication door number of the client electronic device is bound to the user account, it can transfer the service information to the client electronic device through the instant messaging service server. If the user account is not bound, the telecommunications service provider will send the short message of the service information. On the one hand, there is no need to keep the connection with the client electronic device at any time, which saves the communication cost of the enterprise. To send messages to customers, customers can obtain the services they need through the text/website information sent by LINE. On the other hand, customers can enjoy the same message service as receiving SMS, so it does achieve the new creative purpose.

However, the above-mentioned are only examples of the present model. When the scope of implementation of the present model cannot be limited by this, all simple equivalent changes and modifications made in accordance with the patent scope of the present model application and the contents of the patent specification still belong to This new patent covers the scope.

2: Client electronic device 3: Instant messaging service server 4: Bank-side server 41: Communication module 42: storage module 43: Processing Module

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, among which: Fig. 1 is a block diagram illustrating an embodiment of the new voice multi-channel message service system.

2: Client electronic device

3: Instant messaging service server

4: Bank-side server

41: Communication module

42: storage module

43: Processing Module

Claims (6)

A voice multi-channel message service system, including: A client electronic device, corresponding to an ID and a communication door number; An instant messaging service server communicates with the client electronic device, and outputs a registration packet according to the communication gate number of the client electronic device. The content of the registration packet includes the communication gate number and a communication gate number with the client electronic device The corresponding user account; and A bank-side server is connected to the instant messaging service server through a messaging application program interface to receive the registration packet, and stores a comparison table in which a plurality of identification codes and a plurality of respective identities are written The communication door number corresponding to the identification code, multiple service options, and multiple service information corresponding to the service options, when the bank-side server determines that the communication door number of the registration packet is communicating with one of the comparison tables If the door number is the same, the bank server will link the stored communication door number, the corresponding identification code, and the user account of the registration packet. When the bank-side server receives from the client electronic device a service request message indicating a service option and the ID corresponding to the client electronic device, The bank-side server determines whether the ID code corresponds to the communication door number of the registration packet, and if so, the bank-side server searches the corresponding service information from the comparison table according to the service option indicated by the service request message, The instant messaging service server forwards the service information to the client electronic device according to the user account corresponding to the identity identification code indicated in the service request message. The voice multi-channel message service system according to claim 1, wherein the instant messaging service server transmits the service information to the client electronic device via the Internet. The voice multi-channel message service system according to claim 1, wherein the bank server and the client electronic device adopt an interactive voice response protocol for information transmission. The voice multi-channel message service system according to claim 1, wherein: The client electronic device transmits a registration request to the instant messaging service server, and the registration request indicates the communication door number corresponding to the client electronic device, The instant messaging service server generates the registration packet according to the registration request, and binds the communication door number with the user account. The voice multi-channel message service system according to claim 4, wherein: When the bank-side server looks up the corresponding service information from the comparison table, it generates a corresponding service packet, which indicates the service information that the bank-side server looks up, and the identity code indicated by the service request message The linked user account, The instant messaging service server receives the service packet from the bank-side server, and forwards the service information to the client electronic device corresponding to the communication door number according to the user account. The voice multi-channel message service system according to claim 1, wherein the bank-side server includes a communication module for communicating with the client electronic device and the instant messaging service server, and a communication module for storing the comparison table A storage module, and a processing module that electrically connects the storage module and the communication module, and searches data from the comparison table according to the registration packet.

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