TWM602660U - Travel Insurance Intelligent Customer Service Device - Google Patents

Abstract

A travel insurance intelligent customer service device is composed of a voice-to-text module, a processing module, an insurance response module, an interface module and a humanoid simulator. In this way, this creative department can provide virtual insurance sales inquiries and related services through the AI virtual chatbot, and can generate an instant animation of mouth, gestures and other body movements through the way of mouth to introduce related companies and related Product introduction. This device can be placed in the airport and can directly inquire about insurance related information through chat, providing users with the most natural way to directly interact with AI virtual characters for communication and inquiries, so that such related services can be used in the future Provide related service inquiries about virtual AI in various fields at the 24-hour unmanned counter.

Description

Travel Insurance Intelligent Customer Service Device

This creation is related to an intelligent customer service device for travel insurance, especially an AI Virtual chat bots, especially those that can provide inquiries and related services for virtual insurance sales, can generate real-time animations of mouth-to-mouth, gestures, and other body movements through mouth-to-mouth methods to introduce related companies and introducers of related products.

There are many types of insurance products, most of which are introduced by insurance salespersons. After the insurance products are given to the consumers, the consumers will fill out the insurance application form and other materials in person, and the insurance salesperson will bring it back to the insurance company for qualification review. After the review is passed, the insurance company will send the insurance policy to ensure The rights and interests of both insurance companies and consumers.

Among them, with the development of globalization, both business exchanges and overseas travel have become more prosperous. Yes, international flights between countries are also increasing. Before most Chinese travel abroad, in order to avoid flight delays or cancellations caused by natural or man-made factors such as bad weather, flight delays, and airline strikes, they often first purchase travel safety insurance to make up for the losses caused by flight changes. At the same time, travel safety insurance is to protect consumers from various unpredictable accidental injuries or accidents that may occur during domestic and foreign travel. It is an insurance product with a period of as short as one day and relatively simple procedures. commodity. Therefore, various insurance companies have also entered this market one after another, making Travel Ping An Insurance one of the main products sold by insurance companies today.

Although travel insurance can be purchased online, personal service or airport counters buy. However, in terms of online insurance, the current display of product information on the Internet is usually implemented by means of H5. For example, for Internet insurance products, the H5 page is usually used to list the insurance product's liability and obligation clauses, insurance product protection schemes, and insurance product claims process information to consumers. Consumers can only drag up and down The way of reading related information on the page makes the information introduction (or display) very unintuitive. As most consumers are busy with work all day long and their lives are fast-paced, it is usually difficult to prepare fully prepared travel matters, which may cause consumers to forget to purchase travel insurance. Moreover, if consumers arrive at the airport counter to make a purchase but there is a large crowd and need to line up, it may delay boarding and cause inconvenience.

In view of the evolution of the times, the risk is passed on to provide additional protection in the event of an accident The idea of ?? When going out to play, consumers usually purchase travel safety insurance from insurance companies to ensure that there is protection in the event of accidents during travel. In recent years, with the reduction of the cost of computing resources and the advancement of algorithms, artificial intelligence ( Artificial Intelligence (AI) has far-reaching applications in daily life. Despite the advancement of science and technology, the inconveniences of online insurance and airport counters in the current insurance methods are as described above, and the dedicated service is for consumers to purchase travel Ping An Insurance specifically meets with insurance salespersons or goes to the insurance company in person to complete the insurance. Consumers still often use traditional rules or manual underwriting methods to the insurance company, which not only wastes time, manpower, money, and cannot use insurance It is a pity that the company has accumulated big insurance data for a long time. Therefore, there is still room for improvement in the current insurance method, and there is a great need for a system that can automatically use the existing insurance big data and consumers to display intuitive information to overcome the above technical problems.

The main purpose of this creation is to overcome the above-mentioned problems encountered by learning skills and Provide an AI virtual chatbot that can provide inquiries and related services for virtual insurance sales. Provide an AI virtual chat robot that can provide inquiries and related services for virtual insurance sales. It can generate a real-time animation of mouth-to-mouth, gestures and other body movements through the way of mouth-to-mouth to introduce related companies and related products. Smart customer service device for insurance protection.

Another purpose of this creation is to provide a way to directly chat Inquire about insurance related information, and provide users with the most natural way to directly interact with AI virtual characters in communication and inquiries, so that such related services can provide related services related to virtual AI in various fields at a 24-hour unmanned counter in the future Intelligent customer service device for travel insurance.

In order to achieve the above purpose, this creation is an intelligent customer service device for travel insurance. Including: a voice-to-text module, which has a voice capture unit and a voice recognition unit electrically connected to the voice capture unit. The voice capture unit receives the voice query data of a travel data input by the user to The voice recognition unit outputs a text query data according to the voice query data; a processing module is electrically connected to the voice-to-text module, and receives the text query data sent by the voice-to-text module for data calculation For the device to use and to coordinate the information of the device; an insurance response module is electrically connected to the processing module, which receives instructions from the processing module, and can query data based on the text to obtain a travel protection In the database, a trip insurance plan data and a response data are obtained through calculations. The trip insurance plan data includes insurance coverage payment descriptions, insurance qualification judgments and calculated premium amounts; an interface module, which is electrically connected The processing module presents an interactive screen to the user through a display device, and the interactive screen is presented in the form of humanoid animation; and a humanoid simulator that electrically connects the insurance response module and the interface module , To output the insurance coverage payment description, the insurance eligibility judgment, and the calculation of the premium amount on the interactive screen in a way that an AI virtual character simulates the speech and physical actions of a real person. The reaction data adjusts the expression of the interactive screen and its body shape.

In the above-mentioned embodiment of this creation, the display device is a digital electronic signage.

In the above embodiment of this creation, the interface module allows the user to directly type text Query data and output to the processing module.

In the above-mentioned embodiment of this creation, the display device can be further connected to a keyboard for use The user directly enters the text query data and outputs it to the processing module.

In the above-mentioned embodiment of this creation, the insurance response module has an arithmetic unit, and the The travel protection database stores built-in travel insurance data. The calculation unit performs an AI calculation based on the built-in travel insurance data in the travel protection database and the text query data to generate the response data, and at the same time, perform an insurance Scope benefit calculation, a travel location evaluation calculation, and an insurance cost calculation calculation to generate the travel insurance planning report, the travel insurance planning report contains the insurance coverage payment description generated by the insurance coverage payment calculation, and the travel location The insurance qualification judgment generated by the evaluation calculation and the premium amount generated by the calculation calculation of the insurance cost.

In the foregoing embodiment of this creation, the speech-to-text module, the processing module, the The insurance response module, the interface module and the humanoid simulator are arranged in the display device.

Please refer to "Picture 1 and Picture 2", which are based on the creation of travel insurance intelligence The basic block diagram of the customer service device and the block diagram of this creative travel insurance smart customer service device. Such as As shown in the picture: This creation is a travel insurance smart customer service device 100, which includes a voice-to-text module 1, a processing module 2, an insurance response module 3, an interface module 4, and a humanoid simulator 5 Constituted.

The aforementioned speech-to-text module 1 has a speech capturing unit 11 and A voice recognition unit 12 is electrically connected to the voice capture unit 11. The voice capture unit 11 receives a user input of voice query data of travel information, and the voice recognition unit 12 outputs a text query data according to the voice query data .

The processing module 2 is electrically connected to the speech-to-text module 1, which receives the speech The text query data sent by the text transfer module 1 is used for data calculation for the device 100 to use, and for information coordination of the device 100.

The insurance response module 3 is electrically connected to the processing module 2, which receives the processing module Set 2 instructions, and based on the text query data, a travel insurance plan data and a response data can be obtained from a travel protection database 31 through calculations. The travel insurance plan data contains the description of insurance coverage , Judgment of insurance eligibility and calculation of premium amount.

The interface module 4 is electrically connected to the processing module 2 through a display device 6 An interactive screen is presented to the user, and the interactive screen is presented in the form of humanoid animation.

The humanoid simulator 5 is electrically connected to the insurance response module 3 and the interface module 4. On the interactive screen, an artificial intelligence (AI) virtual character simulates the speech and body movements of a real person to output the insurance coverage payment description, the insurance eligibility judgment and the calculation of the premium amount. Insurance planning data, and at the same time adjust the expression and body shape of the interactive screen based on the response data. If so, a new trip insurance smart customer service device 100 is formed by the devices disclosed above.

In a specific embodiment, the insurance response module 3 has an arithmetic unit 32, The travel protection database 31 stores built-in travel insurance data. The calculation unit 32 performs an AI calculation based on the built-in travel insurance data in the travel protection database 31 and the text query data to generate the response data. At the same time, an insurance coverage calculation calculation, a travel location evaluation calculation, and an insurance cost calculation calculation are performed to generate the travel insurance planning report. The travel insurance planning report contains the insurance coverage payment description generated by the insurance coverage calculation calculation , The insurance qualification judgment generated by the travel location evaluation calculation, and the premium amount generated by the insurance cost calculation calculation.

In actual use, an electronic billboard can be used as the display device 6, and the voice transfer The text module 1, the processing module 2, the insurance response module 3, the interface module 4, and the humanoid simulator 5 are arranged in the display device 6. The user can input a voice query data of travel data through the voice-to-text module 1 and convert it into text query data and output it to the processing module 2, or directly use the interface module 4 or an external keyboard 7 Type in the text query data in text form and output it to the processing module 2. Through the instructions of the processing module 2, the insurance response module 3 performs calculations, and finally the interface module 4 of the display device 6 passes the humanoid simulation Device 5 uses humanoid animation to create an AI virtual character that simulates the way a real person speaks and their body movements, and explains in detail the insurance coverage and whether the insurance eligibility is met (eligibility includes the travel area, and judges whether the area is suitable for insurance. If the risk level is high, then Refusal of insurance, if you insist on insuring, increase the premium) and the calculated premium amount will be displayed on the interactive screen in the form of chat interaction. In this way, this creative department can provide virtual insurance sales inquiries and related services through the AI virtual chatbot, and can generate an instant animation of mouth, gestures and other body movements through the way of mouth to introduce related companies and related Product introduction. This device can be placed in the airport, you can directly inquire about insurance information through chat, and provide users with Can directly interact with AI virtual characters in the most natural way to communicate and inquire, so as to enable such related services In the future, it will be able to provide related service inquiries about virtual AI in various fields at a 24-hour unmanned counter.

In summary, this creation is an intelligent customer service device for travel insurance, which can effectively improve learning With various shortcomings, it can provide inquiries and related services for virtual insurance sales. It can generate a real-time animation of mouth, gestures and other body movements through the way of mouth to introduce related companies and related products, which can be directly passed through Inquire about insurance related information through chat, and provide users with the most natural way to directly interact with AI virtual characters to communicate and inquire, so that such related services can provide related virtual AI in various fields at a 24-hour unmanned counter in the future The related service inquiries of this creation will make the creation of this creation more progressive, more practical, and more in line with the needs of users. It has indeed met the requirements of a new patent application, and a patent application is filed in accordance with the law.

However, the above are only the preferred embodiments of this creation, and should not be limited to this The scope of implementation of this creation is determined; therefore, everything made in accordance with the scope of patent application for this creation and the content of the new specification The simple equivalent changes and modifications should still fall within the scope of this creation patent.

100: Travel Insurance Smart Customer Service Device 1: Voice to text module 11: Voice capture unit 12: Voice recognition unit 2: Processing module 3: Insurance response module 31: Travel Protection Database 32: Calculation unit 4: Interface module 5: Humanoid simulator 6: Display device 7: Keyboard

Figure 1 is the basic block diagram of this creative travel insurance smart customer service device. Figure 2 is a block diagram of this creative travel insurance smart customer service device.

100: Travel Insurance Smart Customer Service Device

1: Voice to text module

11: Voice capture unit

12: Voice recognition unit

2: Processing module

3: Insurance response module

31: Travel Protection Database

32: calculation unit

4: Interface module

5: Humanoid simulator

6: Display device

7: keyboard

Claims (6)

An intelligent customer service device for travel insurance, including: A voice-to-text module has a voice capture unit and a voice recognition unit that is electrically connected to the voice capture unit. The voice capture unit receives a user input of voice query data for travel information, and uses the voice The identification unit outputs a text query data according to the voice query data; A processing module, which is electrically connected to the speech-to-text module, and receives text query data sent by the speech-to-text module for data calculation for use by the device and information coordination of the device; An insurance response module is electrically connected to the processing module. It receives instructions from the processing module and can query data based on the text to obtain travel insurance planning data from a travel protection database through calculations And a response data, the travel insurance planning data includes the insurance coverage payment description, insurance qualification judgment and the calculation of the premium amount; An interface module is electrically connected to the processing module, which presents an interactive screen to the user through a display device, and the interactive screen is presented in a humanoid animation; and A humanoid simulator, which is electrically connected to the insurance response module and the interface module, for outputting on the interactive screen by an artificial intelligence (AI) virtual character simulating a real person's speech and body movements The insurance coverage payment description, the insurance qualification judgment and the insurance plan data for calculating the premium amount, and at the same time adjust the expression and physical appearance of the interactive screen according to the response data. According to the trip insurance smart customer service device described in item 1 of the scope of patent application, the display device is a digital electronic signage. According to the trip insurance smart customer service device described in item 1 of the scope of patent application, the interface module allows the user to directly enter text query data and output to the processing module. According to the trip insurance smart customer service device described in item 1 of the scope of patent application, the The display device can be further connected with a keyboard for the user to directly input text query data and output to the processing module. According to the travel insurance smart customer service device described in item 1 of the scope of patent application, the insurance response module has a calculation unit, the travel protection database stores built-in travel insurance data, and the calculation unit is based on the travel protection The built-in travel insurance data in the database and the text query data perform an AI calculation to generate the response data, and at the same time perform an insurance coverage calculation calculation, a travel location evaluation calculation, and an insurance cost calculation calculation to generate the travel calculation Insurance planning report. The travel insurance planning report contains the insurance coverage payment description generated by the insurance coverage payment calculation, the insurance qualification judgment generated by the travel location evaluation calculation, and the insurance cost calculation calculation. The premium amount. According to the travel insurance smart customer service device described in item 1 of the scope of patent application, the voice-to-text module, the processing module, the insurance response module, the interface module, and the humanoid simulator are installed in the In the display device.

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