TWM592193U - Management system for remote maintenance through instant messaging - Google Patents

Abstract

This creation provides a management system for remote maintenance through instant messaging for remote maintenance of at least one computer equipment through a user device, including: a network management host, which is connected to the computer equipment through the network and can It is used to detect the status of computer equipment; a string identification module and network management host are connected to each other through the network; and a communication module installed in the user device has a communication interface unit for receiving a management command; After the communication interface unit receives the management command, it is sent to the string discriminating module. The string discriminating module analyzes the set string and forms an execution message to the network management host to set the computer equipment. operating. According to this, it can simplify the operation process of the maintenance system for the maintenance personnel, and achieve the effect of real-time remote control and troubleshooting.

Description

Management system for remote maintenance through instant messaging

This creation is related to the field of computer equipment maintenance, especially a management system that can achieve remote control and operation of each network element device through communication software in real time.

The remote maintenance management system is a network product developed under the development of information technology for decades. It is currently widely used in the computer system of each company's line number to remove the obstacles and control of each network component device in the computer system in real time The action of each network element equipment.

Most of the existing management systems operate by using a web-based user interface to manage or configure the network element devices under management. In actual operation, maintenance personnel need to bring a laptop or use a personal computer to connect to the management The system manages and controls each network component device. When the controlled network component equipment is abnormal, the maintenance personnel can only be notified by e-mail or SMS. Therefore, the current management system is limited to the need to control and repair remote network equipment through a specific desktop computer or notebook computer. This management method for network component equipment Most of the transport staff cannot immediately rush to the laptop or desktop computer to issue commands to the management system or confirm the system status, which causes many problems such as inconvenience and lack of real-time in equipment management.

In view of this, the creators have accumulated rich experience in related technical industries, so they conceived and proposed a management system for remote maintenance through instant messaging to provide real-time and simple network management maintenance systems and management methods.

One of the purposes of this creation is to provide a management system for remote maintenance through instant messaging, which is not limited to the operation of a specific computer, and allows the maintenance personnel to target the network component equipment that needs to be managed and maintained in real time Quickly issue the required operation instructions, effectively improve the efficiency and real-time of network equipment maintenance, improve the portability of maintenance, and also reduce the difficulty of use.

In order to achieve the above purpose, the present invention discloses a management system for remote maintenance through instant messaging, which is used for remote maintenance of at least one computer device through at least one user device, including: a network management host, and the The computer equipment is connected to each other through the network and can be used to detect the status of the computer equipment; a string identification module is connected to the network management host through the network; and a communication module is installed in the user Device, and interconnected with the string discrimination module via a network, the communication module has a communication interface unit for receiving a management command; wherein, when the communication interface unit receives the management command, it is sent to The string discriminating module, the string discriminating module analyzes the management command and forms an execution message to be sent to the network management host, and the network management host receives the execution message according to the action content corresponding to the execution message, Set up the computer device. According to this, the maintenance personnel can immediately issue related instructions to the computer equipment required for management control through the communication module of the user device, which greatly reduces the burden on the operation control of the maintenance personnel and improves convenience.

Preferably, the network management host sends an alarm message when the computer equipment is abnormal and transmits it to the string discriminating module. The communication interface unit of the communication module receives and displays the alarm message for the user Enter the management command for the warning message, according to which, when the computer device monitored by the management system generates an abnormal condition, the user can input the management command in real time through the communication interface unit to eliminate the obstacle condition.

Further, after setting up the computer device according to the execution message, the network management host generates a status message, and the string discriminating module receives the status message and transmits it to the communication module to cause the communication interface unit to display , Based on which, the user can know the setting control result of the computer device.

Preferably, the warning message is converted by the communication module into one of text, image or operation menu or a combination thereof to display, so that the maintenance personnel can more intuitively know the current status of the computer equipment situation.

Further, when the warning message is an operation menu, it includes at least one action option, and the action option is embedded with the management command, so that the communication interface unit receives the management command after the action option is clicked According to this, the maintenance personnel can directly output the corresponding management command by clicking the action option, so as to quickly control or eliminate obstacles.

Preferably, the communication interface unit has an identification code, and when the communication interface unit communicates with the string discrimination module for the first time, the string discrimination module records the identification code and transmits it to the network management host for storage According to this, it can be confirmed whether the corresponding body of the communication interface unit is an object with management authority, so as to avoid the unauthorized issuing of commands by the communication interface unit to affect the operation of the maintenance management system.

Preferably, the string discriminating module stores a maintenance string form to compare the set string with the maintenance string form to form an execution message, according to which the string discrimination module can Confirming the true meaning of the management instruction by comparison means what kind of action the computer device is supposed to perform to perform the setting operation on the computer device.

Preferably, after the string discriminating module receives the warning message, it further generates a suggestion message according to the warning message and sends it to the communication module to transmit to the communication interface of the communication module The unit also displays the suggestion message, which can achieve the effect of proactively informing the user of the suggested processing method, which makes the overall maintenance management more convenient.

In summary, the management system disclosed in this creation for remote maintenance through instant messaging can improve the convenience and real-time of management and control, and at the same time it simplifies the information reception and management of the management system by maintenance personnel. The use process issued by the instruction has created a new state of network equipment maintenance management method. When the computer equipment is abnormal, the network management host will also send the warning message to let the user know, and the warning message can be presented in various ways to customize the presentation according to the type of user and provide a more intuitive The warning function allows users to quickly issue the management command directly by clicking the action option. In addition, for the case where multiple user devices are jointly managed, each of the communication interface units will be established with a corresponding identification code to confirm the corresponding body of the communication module on each user device, which can be further determined accordingly Management authority for each object.

In order to enable those with ordinary knowledge in this technical field to clearly understand the content of this creation, please refer to the following description with the drawings.

Please refer to Figures 1 to 4, which are schematic diagrams of the preferred embodiment of the creation, schematic diagrams of each application and warning messages are schematic diagrams of the operation menu. This creation discloses a management system for remote maintenance through instant messaging, which is used for remote maintenance of at least one computer device 3 through at least one user device 2, including a network management host 10, and a string identification Module 11 and a communication module 12. Wherein, the computer device 3 may be various network element devices in a computer system, such as a router, etc., and the user device 2 may be a portable electronic device such as a tablet computer, a smart phone, a smart watch, etc. Among them, the following components described in the scope of this creative right are provided as a combined description relationship between modules for achieving the purpose of this creative. Of course, the function of each module can be implemented through software supplemented by hardware, and the choice of operating system is not limited. For example, mobile electronic vehicle implemented in Android environment; or electronic vehicle in IOS environment. The definition of each of the aforementioned modules can also be the integration of various hardware devices such as a host, CPU, micro processor, or memory. Therefore, the technical features requested in the scope of this creative right belong to a combination of items, which will be described first. .

The network management host 10 and the computer device 3 are connected to each other through a network, and can be used to detect the state of the computer device 3. The network management host 10 can be a computer host, server, and other hardware devices. The character string discriminating module 11 and the network management host 10 are connected to each other through a network, and the character string discriminating module 11 may be, for example, a chat robot (Bot) built and running on a hardware server device. The communication module 12 is provided for installation in the user device 2 and is interconnected with the string discrimination module 11 through a network. The communication module 12 has a communication interface unit 121 to receive a management command. The management command refers to the action setting that the user wants to make to the computer device 3. When the communication interface unit 121 receives the management command, it is sent to the string discriminating module 11, and the string discriminating module 11 analyzes the management command and forms an execution message to the network management host 10. After receiving the execution message, the network management host 10 performs setting operation on the computer device 3 according to the action content corresponding to the execution message.

In this way, the user can input the management command into the communication interface unit 121 through the portable user device 2 to remotely manage the status of each computer device 3, and issue commands and modifications to each computer device 3 Settings, etc., eliminate the limitation of the need to perform management and control on a fixed computer host, greatly improve the convenience and real-time maintenance, even if the user is not in the company, the computer device 3 can still be related to management and management Set to achieve the effect of management control at any time and in real time. The communication module 12 can be a program with an instant communication function, so that the user can not only control and control the computer device through the communication module 12, but also use it to communicate with others.

Preferably, the string discriminating module 11 stores a maintenance operation string form to compare the management command with the maintenance operation string form to form the execution message. The management command can be formed by the user inputting text, images, etc. on the communication interface unit, and the string discriminating module 11 can parse the management command and filter the settings not controlled by the computer device 3 String information, etc., and then retrieve the setting string contained in it, and then compare the content of the maintenance operation string form to know what the corresponding dimensional motion corresponds to the management command, and then generate the execution message, and then transmit to The network management host 10 performs corresponding setting operations on the computer device 3.

In addition, the communication interface unit 121 has an identification code. When the communication interface unit 121 communicates with the string identification module 11 for the first time, the string identification module 11 records the identification code and transmits it to the network manager The host 10 is stored, and accordingly, the network management host 10 can store the identification code of the communication interface unit 121 to record the corresponding object of the communication interface unit 121. When the management system provides multiple user devices 2 to manage the computer device 3 together, the corresponding identity of the communication interface unit 121 in each user device 2 can be confirmed by the identification code, even Further, the management authority of the communication interface unit 121 corresponding to different identification codes is set and recorded so as to distinguish the priority order of commands under the management of multiple users.

In addition, the network management host 10 issues an alarm message when the computer device 3 is abnormal, and the string discrimination module 11 receives the alarm message and transmits it to the communication module 12 to allow the communication interface of the communication module 12 Unit 121 displays the warning message. It is disclosed here that when the computer device 3 is abnormal, the network management host 10 sends out the warning message and transmits it to the communication module 12 through the string discriminating module 11 and displays it to the user, the user can According to the content of the warning message, the management command is issued through the communication interface unit 121, and then the string discriminating module 11 parses and processes the management command to form the execution message to the network management host 10, so that the network management host 10 The computer device 3 performs the corresponding setting operation, and the effect of removing obstacles in real time can be achieved. In other words, in addition to allowing the user to actively and remotely control the computer device 3 in real time, the user can also notify the user in real time when the computer device 3 is abnormal, without the user having to open a corresponding web program to establish a connection , The management command can be issued directly through the communication module 12 to achieve the effect of eliminating the obstacles of the computer equipment anytime, anywhere.

Further, after the string discriminating module 11 receives the warning message, it generates a suggestion message based on the warning message, and sends it to the communication module 12 to transmit it to the communication module 12 The communication interface unit 121 further displays the suggestion message. According to this, the string discriminating module 11 can further provide corresponding action options executable by the user according to the content of the warning message, for example, when the computer device 3 generates an anomaly suspected of being invaded, the suggestion message may be to close the Computer equipment 3. The generation of the suggestion message by the string discriminating module 11 can be achieved by setting relevant data in advance or by artificial intelligence technology.

Further, when the network management host 10 performs setting operation on the computer device 3 according to the execution message, a status message is generated, and the string discriminating module 11 receives the status message and transmits it to the communication module 12 so that The communication interface unit 121 displays. According to this, the user can issue the management command and the network management host 10 performs the corresponding setting operation on the computer device 3 according to the execution message formed by the string discriminating module 11 and immediately knows the processing result .

In order to facilitate the user to quickly know the warning message, preferably, the warning message is converted by the communication module 12 into one of text, image or operation menu or a combination thereof for display. Preferably, the communication module 12 can establish a transmission security or conversion mechanism to facilitate the safe transmission of information such as the warning message, the status message and the management command. As shown in Figs. 2 and 3, the warning message is displayed as a text state, and the management command part can also be input to the communication interface unit 121 in a text or image manner. When the warning message is an operation menu, it includes at least one action option A, and the action option is embedded with the management command, so that the communication interface unit 121 receives the action option A after the action option A is selected. The management command, as shown in Fig. 4, is a better schematic picture when the warning message is the operation menu display state. The content and presentation of the warning messages and management instructions shown in the figures are only for the purpose of understanding and explanation, and this creation is not limited to this.

During the application, the user can automatically input the management command through the communication interface unit 121 anytime and anywhere, and after the parsing and filtering process by the string discriminating module 11, the network management host 10 can make the network management host 10 correspond to the execution message The content performs setting operation on the computer device 3, when the computer device 3 is abnormal, the network management host 10 will also send out the warning message, and through the string discriminating module 11 is transmitted to the communication module 12 through the The communication interface unit 121 is displayed to the user. At this time, the user can immediately input the management command to remove the obstacle through the communication interface unit 121, and then the string discrimination module 11 performs analysis and filtering processing, and then generates the execution message. It is advantageous for the network management host 10 to perform corresponding setting operation on the computer device 3. As shown in FIG. 2, the management system can simultaneously maintain and operate multiple computer devices 3. If any one of the computer devices 3 (as shown in the topmost computer device in the figure) is abnormal, it is the network management host 10. When detected, the network management host 10 sends the alarm message, and the string discrimination module 11 transmits the alarm message to the communication module 12 for display to the user through the communication interface unit 121. After receiving the warning message, the user can directly input the management command through the communication interface unit 121, and then generate the execution message through the string discrimination module 11, and finally the network management host 10 generates the execution message according to the execution message pair. The abnormal computer device 3 performs the setting operation, as shown in Figure 3.

In summary, the management system disclosed in this creation for remote maintenance through instant messaging can improve the convenience and real-time of management and control, and at the same time it simplifies the information reception and management of the management system by maintenance personnel. The use process issued by the instruction has created a new state of network equipment maintenance management method. When the computer equipment is abnormal, the management system can also send an alarm message to the user, and the alarm message can be presented in various ways to be customized according to the type of user and provide a more intuitive warning performance. It allows users to quickly issue the management command directly by clicking the action option. In addition, for the case where multiple user devices are jointly managed, each of the communication interface units will be established with a corresponding identification code to confirm the corresponding body of the communication module on each user device, which can be further determined accordingly Management authority for each object.

However, the above are only preferred embodiments of this creation, and are not intended to limit the scope of implementation of this creation; therefore, all changes and modifications made without departing from the spirit and scope of this creation should be covered in Within the scope of this patent.

10: network management host 11: String discrimination module 12: Communication module 121: Communication interface unit 2: user device 3: computer equipment A: Action options

Figure 1 is a block diagram of a preferred embodiment of the creation. Figure 2 is a schematic diagram of the application of the preferred embodiment of the creation (1). Figure 3 is a schematic diagram of the application of the preferred embodiment of the creation (2). Fig. 4 is a schematic diagram of the warning message as the operation menu in the preferred embodiment of the authoring.

10: network management host

11: String discrimination module

12: Communication module

121: Communication interface unit

2: user device

3: computer equipment

Claims (9)

A management system for remote maintenance through instant messaging, which can perform remote maintenance on at least one computer device through a user device, including: A network management host, which is connected to the computer equipment through the network, and can be used to detect the status of the computer equipment; A string of discriminating modules, connected to the network management host through the network; and A communication module is provided for the user device, and is connected with the string discriminating module through a network. The communication module has a communication interface unit for receiving a management command; wherein, when the After receiving the management command, the communication interface unit sends it to the string discriminating module. The string discriminating module analyzes the management command and forms an execution message to the network management host. The network management host receives the execution command. After the message, the computer device is set according to the action content corresponding to the execution message. The management system as described in item 1 of the patent application scope, wherein the network management host sends an alarm message when the computer equipment is abnormal, and the string discrimination module receives the alarm message and transmits it to the communication module to Let the communication interface unit of the communication module display the warning message. The management system as described in item 2 of the patent application scope, wherein after the network management host sets up the computer device according to the execution message, a status message is generated, and the string discriminating module receives the status message and transmits To the communication module to display the communication interface unit. The management system as described in item 3 of the patent application scope, wherein the warning message is converted by the communication module into one of text, image or operation menu or a combination thereof for display. The management system as described in item 4 of the patent application scope, wherein, when the warning message is an operation menu, it includes at least one actuation option, and the actuation option is embedded with the management command to make the communication interface unit in the After the action option is selected, the management command is received. The management system as described in item 5 of the patent application scope, wherein the communication interface unit has an identification code, and the word identification module records the identification when the communication interface unit communicates with the string identification module for the first time Code and send it to the network management host for storage. The management system as described in any one of claims 2 to 6, wherein the string discriminating module stores a maintenance operation string form to compare the management command with the maintenance operation string form The execution message is then formed. The management system as described in item 7 of the patent application scope, wherein, after receiving the warning message, the string discriminating module generates a suggestion message based on the warning message and sends it to the communication module To allow the communication interface unit of the communication module to further display the suggested message. The management system as described in item 1 of the patent application scope, wherein the string discriminating module stores a maintenance string form to compare the management command with the maintenance string form to form the execution message .

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