TWM580710U - Information Service Availability Management System - Google Patents

Abstract

This creation provides an information service availability management system that calculates device performance based on device model and different system transaction volume to calculate different network usage, and designs corresponding mechanisms and program modes to improve device monitoring availability, based on service availability. For the component category, the monitoring system uses the monitoring software to collect the performance value information regularly. Through the creation of the automatic generation of the relevant data related to the availability of the service, combined with the availability data imported by the business owner, the daily monitoring data is calculated and calculated. Provides a system with high accuracy and automatic and efficient management of information service availability for unit output service availability reports.

Description

Information Service Availability Management System

This creation is about the field of network and device monitoring system services, especially regarding a management system for the availability of information services.

With the development of the business, the integration of the banking industry with the technology has gradually deepened, so the dependence on the performance of the network and equipment is constantly increasing. Therefore, the information personnel of the bank need to understand the network when performing various business services. And the availability of the equipment.

At present, in dealing with the availability of information services, the monitoring software of each monitoring system is used to regularly collect performance information. However, when the transaction volume is too large, it will affect the network monitoring response, and the performance of the device will cause problems such as slow response and affect the system. The accuracy of the usability monitoring, in addition, the collected performance statistics information, mostly using manual monitoring statistics, is prone to errors, and can not automatically and effectively manage the availability of information services.

Therefore, how to provide a method with high accuracy and automatic and effective management of information service availability becomes a technology to be developed.

The present invention provides an information service availability management system, the system includes: a plurality of monitoring hosts for collecting a plurality of configuration monitoring data; a first database is connected to the monitoring hosts for storing Some monitoring measurement data, the data includes a plurality of availability monitoring data and a plurality of capacity monitoring data; an analysis module is connected to the a first database for analyzing the availability monitoring data and the capacity monitoring data, evaluating whether an abnormal message or an event occurs, and if so, performing an event and problem management process; and a report generating module connecting the The analysis module, if the analysis module evaluates that there is no abnormal message or an event occurs, the report generation module outputs an availability monitoring table and a capacity monitoring table.

This creation is based on the device model to determine the device performance, and different system transaction volume to calculate different network usage, design the corresponding mechanism and program mode to improve the availability of device monitoring, by using the relevant component categories of service availability, to the monitoring system The monitoring software collects the performance value information on a regular basis, and automatically generates the required data related to the service availability through the creation, and combines the daily monitoring data with the availability data imported by the business owner, and outputs the service availability report on a monthly basis. Provide a system with high accuracy and automatic and efficient management of information service availability.

1‧‧‧Information Service Availability Management System

10‧‧‧Analysis module

20‧‧‧Report generation module

30‧‧‧Integrated module

40‧‧‧ Import module

DB1‧‧‧ first database

DB2‧‧‧Second Database

DB3‧‧‧ third database

H1, H2, H3, H4‧‧‧ monitoring host

S110~S140‧‧‧Information service availability management method process steps

The first picture is a flow chart of the method for managing the availability of the creative information service.

The second chart is the availability monitoring table for the creative output.

The third picture is the availability monitoring report for the creative output.

The fourth picture is the capacity monitoring table of the creation output.

The fifth picture is the capacity monitoring report of the creative output.

The sixth picture is the architecture diagram of the creation information service availability management system.

The technical content, creative purpose and effect achieved by this creation A more complete and clear disclosure is provided below, and please refer to the drawings and drawings.

Please refer to the first figure, which is a flow chart of the method for managing the availability of the information service. First, collect a plurality of monitoring and measurement data (S110) of each configuration, and collect monitoring and measurement data of each configuration through the host monitoring software tool. In addition, a plurality of availability data and a plurality of capacity data may be imported by the user (business person in charge), and the monitoring measurement data includes: bandwidth usage rate, processor usage rate, memory usage rate, and hard disk space usage rate; And evaluating the monitoring measurement data (S120), checking whether the predetermined target is reached; determining whether an abnormal message or a remedy event occurs (S130), and if so, performing an event and problem management process (S135), this step It notifies the event and problem of abnormality (Event) and event (Incident) of unexpected configuration project failure or capacity performance exceeding the critical value. If the event should be opened, the event ticket should be opened and processed through the event management process. If not, the availability monitoring table and the capacity monitoring table are output (S140).

In the above process, preferably, the event management process processes the event notification of the user accepted by the "Event Notification Acceptance Window", records relevant information and analyzes the event, proposes and executes a solution or a temporary solution to recover the affected as soon as possible. service.

In the above process, preferably, the availability monitoring report (such as the third figure) may be generated according to the availability monitoring table (such as the second figure), and the capacity monitoring report may be completed according to the capacity monitoring table (such as the fourth figure) (eg, Figure 5), the delivery service manager performs the analysis. In addition, in the above process, the trend analysis report may be further generated according to the availability monitoring report and the capacity monitoring report to determine whether the review has potential problems, and whether the service and the configuration project in question are potential problems, and if so, Conduct a problem management process for things that don’t have a temporary solution or need to find the root cause Open a questionnaire and submit the questionnaire to the support group responsible for the analysis of the problem. After the investigation is completed, the supervisor must first send the contract before the completion of the case, and the case can be closed after the signing is completed.

This creation can be divided into two sections: Service Layer and Infrastructure Layer. In the availability calculation mode, the service layer calculates the information service availability based on the service availability event (Cc) record and the system maintenance time (Change) record; the infrastructure layer uses the monitoring software and the user according to the relevant components of the service availability (business leader) ) Importability data is imported to calculate service availability. Further, the availability calculation mode includes six configuration categories, Service, Application, Cluster, Software Sever, Computer System, and Network Device. . Each configuration category defines various quantifiable key performance indicators based on process characteristics, and can be prioritized as a basis for evaluating the effectiveness of the information service management process. For example, Service and Application can set Remedy events to priority level 1, and Cluster, Software Sever, Computer System, and Network Devices. Device) can set the user (business person in charge) to report as priority level 1.

In the capacity calculation mode, since the service layer has no capacity definition, it does not need to be defined. The infrastructure layer uses the information that the monitoring software and the business owner import to calculate the capacity. Further, the capacity calculation mode includes three configuration categories, a software server (Computer Sever), a computer system (Computer System), and a network device (Network Device). Each configuration classification is based on the logical model of the IT infrastructure to identify, manage and validate all configuration items in the environment. The process characteristics define various quantifiable key performance indicators, which can be prioritized for specific evaluation information services. The basis for managing the effectiveness of the process. For example, cluster (Cluster), Software Server (Computer Sever), Computer System (Computer System) and Network Device (Network Device) can set the user (business person in charge) to be set to priority level 1, and the monitoring software monitors the capacity setting to Priority level 2.

In an embodiment, the Service and Application are configured to calculate the monthly availability rate using a Remedy event, where the Down Time is defined first, which is the monthly service priority. (Priority) The total processing time of 1 and 2 events, so the service availability is defined as: (month service time - downtime) × 100 / current month service time, application (Application) availability rate is defined as: (in the month) Service time - downtime of APP CAUSE event) × 100 / current month service time, where APP CAUSE event is an event such as application update update maintenance, program BUG causing result error.

In an embodiment, the network device in the configuration includes a network switch (Switch), a router (router), a load balancer (Load balancer), a Layer 3 switch (Layer 3 Switch), and a firewall. (Firewall) and other five component categories. The network device (Network Device) availability is defined as monitoring software monitoring, the monitoring time can be 2 minutes, but this creation is not limited to this, when the value can be obtained, the availability is 1, when the value cannot be obtained, Availability is 0. The network device (Network Device) capacity definition is divided into processor usage rate and bandwidth usage rate. The processor usage rate is measured by two items, the maximum value of the current month and the average value of the daily maximum value of the current month; the bandwidth The usage rate is measured by three items, the maximum acceptable bandwidth value of the median, the maximum value of the current month, and the average value of the daily maximum of the current month. The monitoring time can be 1 minute, but this creation is not limited to this.

In an embodiment, the Computer System in the configuration may include both Unix and Windows. Availability is defined as monitoring software monitoring, Unix can use PATROL Monitor software and monitor the availability of Patrol data collect every 10 minutes, but this creation is not limited to this. Windows can use SCOM monitoring software to monitor the availability of SCOM Agent. Once every 10 minutes, use TEC to collect Up/Down events, but This creation is not limited to this. The capacity definition is similarly monitored by the monitoring software. Unix can use the PATROL monitoring software to monitor the processor usage, memory usage, and hard disk space usage. The index value and maximum value are calculated according to the service time. The monthly indicator value is equal to the current month. The daily peak average, but this creation is not limited to this, Windows can use SCOM monitoring software to monitor processor usage, memory usage, hard disk space usage, calculate the index value and maximum value according to service time, where month The indicator value is equal to the daily peak average of the month, but this creation is not limited to this.

In an embodiment, the software server (Swareware) in the configuration further includes three configurations of a middleware, a queue manager, and a database server. Middleware availability is defined as monitoring software monitoring, such as PATROL monitoring software, monitoring Appserver availability, once every 10 minutes, but this creation is not limited to this, the availability is 1 when successful, 0 is available when failure, capacity The definition is similar to monitoring software monitoring, such as PATROL monitoring software, monitoring the size of the Thread pool, and calculating the index value and maximum value. The Queue Manager availability rate is defined as monitoring software monitoring, such as PATROL monitoring software, monitoring channel availability, every 10 minutes, but this creation is not limited to this, the availability is 1 when successful, and the availability is 1 when it fails. 0, the Queue Manager has no capacity definition. The database server availability is defined as monitoring software monitoring, such as PATROL monitoring software, monitoring DB2 connect availability, every 10 minutes, but this creation is not limited to this, the availability is 1 when successful, availability at failure For 0, the capacity definition is similar to monitoring software monitoring, such as PATROL monitoring software, monitoring db file system Size, calculate the indicator value and maximum value.

Please refer to the sixth figure, which is the architecture diagram of the creation information service availability management system. The information service availability management system 1 includes: a plurality of monitoring hosts H1, H2, H3, and H4 for collecting a plurality of configurations. Monitoring the measurement data; a first database DB1 is connected to the monitoring hosts H1, H2, H3, H4, and the first database DB1 is used for storing the monitoring and measuring data, the data includes a plurality of availability monitoring data and A plurality of capacity monitoring data; an analysis module 10 is connected to the first database DB1, and the analysis module 10 is configured to analyze the availability monitoring data and the capacity monitoring data to evaluate whether an abnormal message or an event occurs. If yes, the event and problem management process is performed; and a report generation module 20 is connected to the analysis module 10. If the analysis module 10 evaluates that there is no abnormal message or an event occurs, the report generation module 20 produces An availability monitoring table and a capacity monitoring table are provided.

In a preferred embodiment, the information service availability management system 1 further includes an integration module 30 and a second database DB2 for integrating the monitoring and measurement data into a daily monitoring measurement. The data and a monthly monitoring measurement data are stored in the second database DB2, and the second database DB2 is connected to the analysis module 10, and the analysis module 10 can further analyze the daily monitoring measurement data and This monthly monitoring measurement data.

In a preferred embodiment, the information service availability management system 1 further includes a import module 40 for allowing the user to import the availability data and the capacity data into the second database DB2.

In a preferred embodiment, the information service availability management system 1 further includes a third database DB3 connected to the report generation module 20 for storing a plurality of Remedy events. The report generation module 20 is configured to update according to the remedial events The availability monitoring table and the capacity monitoring table.

Preferably, the Remedy event is an abnormal condition that is not part of the operation of the standard information service and causes a service interruption or a decrease in service quality, and affects the normal operation of the user.

Those skilled in the art should be able to understand the analysis module 10, the report generation module 20, the integration module 30, the import module 40, the first database DB1, the second database DB2, and the third database DB3 of the present creation. And the monitoring host H1, H2, H3, H4 and other components can have enough hardware circuits, components and/or mated software, firmware and combinations thereof to achieve the desired functions.

In the creation information service availability management system 1, the monitoring host H1, H2, H3, H4 is used to monitor the bandwidth value and device performance value of each service service, and further, the bandwidth for different services. Usage, processor usage, memory usage, hard disk space usage.

This creation is based on the device model to determine the device performance, and different system transaction volume to calculate different network usage, design the corresponding mechanism and program mode to improve the availability of device monitoring, by using the relevant component categories of service availability, to the monitoring system The monitoring software collects the performance value information on a regular basis, and automatically generates the required data related to the service availability through the creation, and combines the daily monitoring data with the availability data imported by the business owner, and outputs the service availability report on a monthly basis. Provide a system with high accuracy and automatic and efficient management of information service availability.

The embodiment of the present invention can achieve the expected use effect, and the technical content disclosed by the present invention has not been seen in the same product, nor has it been disclosed before the application, and has fully complied with the requirements and requirements of the patent law. To file an application for a new type of patent in accordance with the law, please apply for review, And granting a patent, it is really sensible.

Claims (8)

An information service availability management system, the system comprising: a plurality of monitoring hosts for collecting a plurality of configured monitoring and measuring data; a first database connected to the monitoring hosts for storing the monitoring and measuring The information includes a plurality of availability monitoring data and a plurality of capacity monitoring data; an analysis module is connected to the first database for analyzing the availability monitoring data and the capacity monitoring data to evaluate whether there is any An abnormal message or event occurs, if yes, an event and problem management process; and a report generation module is connected to the analysis module, and if the analysis module evaluates that there is no abnormal message or an event occurs, the report generation module Output an availability monitoring table and a capacity monitoring table. The system of claim 1 further includes an integration module and a second database for integrating the monitoring measurement data into a daily monitoring measurement data and a monthly monitoring The data is measured and stored in the second database. According to the system of claim 2, a system further includes a import module for allowing the user to import the availability data and the capacity data into the second database. According to the system of claim 1, the third database further comprises a report generating module for storing a plurality of remedial events, The report generation module is configured to update the availability monitoring table and the capacity monitoring table according to the remediation events. The system of claim 1, wherein the configurations comprise: a service, an application, a cluster, a software server, a computer system, and a network device. According to the system of claim 1, wherein the monitoring measurement data includes: a bandwidth usage rate, a processor usage rate, a memory usage rate, and a hard disk space usage rate. According to the system of claim 1, the availability monitoring report is outputted according to the availability monitoring table, and a capacity monitoring report is generated according to the capacity monitoring table. According to the system of claim 7 of the patent application, further comprising a trend analysis report based on the availability monitoring report and the capacity monitoring report output.