TWM575156U - Video verification providing system - Google Patents

Abstract

A video verification providing system having a communication unit and a processing unit is provided. The communication receives a logging information and a service request. The processing unit connected to the communication unit performs a verification procedure according to the service request. The processing unit sends a video verification button according to s registered phone number corresponding to the logging information when performing the verification procedure. An electronic device received the video verification button is guided to a customer service in response to the activation of the video verification button, so as to perform a video verification.

Description

Video verification providing system

The novel creation is related to a technique for providing verification, and in particular to a video verification providing system.

In the era of digitalization, more and more customers are inclined to replace the cabinet with the Internet, in order to enable the network to break the restrictions of the location and achieve the effect of using various financial services wherever they are. However, due to the sensitive nature of financial services and the high degree of control, users are still required to go to the bank to handle the changes in the user's authority, large amount of transactions or high-risk transactions. Therefore, how to reduce the user's troubles while maintaining the security of financial services is a problem that is highly sought by by those skilled in the art.

The present disclosure provides a video verification providing system for adding video verification to a verification program to enhance the security of a financial service when applying for a service.

A video verification providing system according to an embodiment of the present disclosure has a communication unit and a processing unit. The communication unit receives login information and service requests. The processing unit is connected to the communication unit and performs a verification procedure in accordance with the service request. When the verification unit executes the verification process, the video verification button is transmitted through the communication unit according to the corresponding registration phone number of the login information, so that the electronic device receiving the video verification button is guided to the customer service center for video recording when the video verification button is enabled. verification.

Based on the above, the video verification providing system of the present disclosure can provide a customer to connect to the customer service center for video verification when bidding for a service on the network. Based on this, users can not only directly apply for services through the Internet, but also further maintain the security of network services through the confirmation of customer service personnel to achieve a balance between convenience and security.

The above described features and advantages of the present invention will become more apparent and understood from the following description.

FIG. 1 is a schematic diagram of a video verification providing system according to an embodiment of the present disclosure. Referring to FIG. 1 , the video verification providing system 100 of the present disclosure has a communication unit 110 and a processing unit 120 .

In an embodiment of the present disclosure, the video verification providing system 100 is connected to the user's electronic device 10 and the customer service center 20 through the communication unit 110. The electronic device 10 is a terminal device held by a user, for example, a personal computer, a notebook computer, a tablet computer, or a mobile phone. The disclosure is not limited thereto. Anyone who can use and run online banking or mobile banking can be used in this disclosure.

The customer service center 20 is an external system provided to the customer service personnel. The disclosure does not limit the architecture and operation mode of the customer service center 20. In addition, in an embodiment of the present disclosure, the video verification providing system 100 is integrated into a mobile banking or online banking system to allow a user to run a mobile banking or online banking system and to use a specific service. The various functions of the system 100 can be directly utilized by the video verification. However, in another embodiment of the present disclosure, the video verification providing system 100 is independent of the mobile banking system or the online banking system to allow the user to run the mobile banking system or the online banking system, and to use a specific service. At this time, the video verification providing system 100 is called by the mobile banking system or the online banking system to perform various functions of the video verification providing system 100. The disclosure is not limited to this.

The communication unit 110 is configured to transmit and receive various information. In particular, the communication unit 110 receives the login information and service request corresponding to the electronic device 10. The login information is the account password of the user who logs in to the online bank. The service request is a financial service that the user wants to perform, for example, opening an account, increasing the number of account rights, high-value transfer, fund purchase, high-value exchange, financial card replacement, etc., but the disclosure is not limited thereto.

In the embodiment of the disclosure, the communication unit 110 is implemented by using a communication chip, which can support Global System for Mobile communication (GSM), Personal Handy-phone System (PHS). ), Code Division Multiple Access (CDMA) system, Wideband Code Division Multiple Access (WCDMA) system, Long Term Evolution (LTE) system, Worldwide Interoperability for Microwave Access (Worldwide) Interoperability for Microwave Access, WiMAX) systems, Wireless Fidelity (Wi-Fi) systems, or Bluetooth signal transmission components.

The processing unit 120 is configured to perform necessary operations of the video verification providing system 100. For example, the processing unit may be a central processing unit (CPU), or other programmable general purpose or special purpose microprocessor (Microprocessor). ), a digital signal processor (DSP), a programmable controller, an Application Specific Integrated Circuit (ASIC) or the like, or a combination of the above elements, the disclosure is not limited thereto.

2 is a schematic flow chart showing the operation of a video verification providing system according to an embodiment of the present disclosure. Referring to FIG. 2, in step S210, the processing unit 120 receives the login information and the service request through the communication unit 110. In detail, the login information is the account password of the customer logging into the online banking or mobile banking. Before the customer starts to use the video verification providing system 100, the user will first log in to the online banking or mobile banking system, and the video verification providing system 100 can receive the login information directly or through the online banking or mobile banking system. If the customer's login information is correct, the online banking or mobile banking system will provide multiple services for customers to choose, for example, large transfer, account opening application, etc. When the user selects any service content through the electronic device 10, the user's electronic device converts the user's operation into a service request and transmits it to the video verification providing system 100 directly or through an online banking or mobile banking system.

At step S220, the processing unit 120 executes the verification procedure in accordance with the service request. The verification process is a verification process when the user performs a service request, and has different verification procedures depending on different service requests. The verification program generally has multiple verification steps. For example, the verification program has at least one of input and verification of user identity information, document uploading, dual-document uploading, bank financial card verification, and natural person certificate verification. In detail, when the processing unit 120 executes the verification process and proceeds to the step of “entering and verifying the user identity information”, the processing unit 120 further compares the user identity information according to the user identity information retained by the user in the database. User identity information entered by device 10. When the processing unit 120 performs the verification process to the step of "document uploading or double-document uploading", the processing unit 120 also performs optical character recognition on the ID file uploaded by the electronic device 10, and the user identity information input by the user and/or Or compare the user identity information left in the bank's database. In order to verify whether the documents are legal. When the processing unit 120 executes the verification process to the "Bank financial card verification and natural person certificate verification", the processing unit 120 reads the key of the financial card or the natural person certificate, and thereby determines whether the financial card or the natural person certificate is legal, and Determine whether the financial card or natural person certificate corresponds to the user identity information. If, in any step of the verification procedure, the processing unit 120 determines that the user is not a legitimate user, the processing unit 120 does not continue the verification procedure and ends the verification procedure after a preset countdown number of seconds (eg, 300 seconds), and returns The service rejection notification is transmitted to the electronic device 10.

In addition, in another embodiment of the present disclosure, the user must bind the electronic device 10 and its installed mobile banking before using the video verification providing system 100. At this time, the device identification code of the electronic device 10 will be retained in the database of the bank. The processing unit 120 further connects to the bank database through the communication unit 110, and determines whether the device identification code for transmitting the user identity information is recorded in the bank database in the verification program to determine whether the electronic device 10 is legal. If the device identification code is not recorded in the bank database, the processing unit 120 issues a denial of service request notification to the electronic device 10. In addition, in the case that the electronic device 10 is bound, the processing unit 120 may also request the electronic device 10 to return the biometric verification result. If the biometric verification result is a legitimate user, the verification procedure is continued. If the processing unit 120 does not receive the biometric result or the biometric result is unknown, the processing unit 120 does not continue the verification process, and ends the verification process after a preset countdown number of seconds (for example, 300 seconds), and returns the verification process. The service notification is denied to the electronic device 10. In the disclosure, the processing unit 120 may perform the verification procedure by using one or more combinations of the foregoing different verification methods and scheduling the execution according to actual requirements, and the verification procedure of the disclosure is not limited to the foregoing verification manner.

In step S230, the processing unit 120 transmits a video verification button according to the registration telephone number or the device identification code corresponding to the login information. Specifically, in this embodiment, the video verification is the most important part of the verification procedure, and the user of the application service is determined by the assistance of the customer service personnel. Therefore, the processing unit 120 further sends a video verification button according to the corresponding registered telephone number of the login information. As the user first signs up for banking services and applies for online banking or mobile banking, a registered telephone number will be kept as the legitimate telephone number when the bank sends the notification and the SMS verification code. The processing unit 120 sends a video verification button according to the registered phone number for the user to continue the video verification. Alternatively, if the client has previously bound the electronic device 10 and its mobile bank to the bank of the bank, the processing unit 120 may also transmit the video verification button message to the electronic device 10 by means of a push. In other words, the video verification button in the present disclosure not only provides the client with video verification, but actually transmits the video verification mechanism through the telephone number or the bound electronic device, and can more repeatedly confirm whether the service sponsor is the person or not. The safety of the person is protected by one more layer.

In an embodiment of the present disclosure, the video verification button is, for example, a hyperlink or a button or other graphic that is presented by the graphical interface of the user. The disclosure is not limited thereto, and any of the functions can be enabled by the user in the electronic device 10, and Forms from the navigation electronic device 10 to the customer service system can be employed in the present disclosure.

It should be noted that video verification is a part of the verification procedure, and the disclosure does not limit the content of the verification procedure run before the video verification. However, regardless of the content of the verification program that was run prior to video verification, the client must complete the verification process before receiving the video verification button. Therefore, it is also avoided that the user immediately enters the customer service requesting the service without completing the necessary formalities, causing troubles for the customer service.

In step S240, when the video verification button is enabled, the electronic device that receives the video verification button is directed to the customer service center for video verification. This disclosure does not limit how the call center performs video verification.

It is worth mentioning that, when the processing unit 120 transmits the video verification button to the electronic device 10, the processing unit 120 also sends the user's service request and other verification information related to the user to the customer service center 20 at step S230. For customer service staff to refer to. In particular, in an embodiment of the present disclosure, processing unit 120 will request a service number for this service. Moreover, the processing unit 120 transmits the service request, the verification information, and the service number of the user to the customer service system through the communication unit 110, so that the customer service center 20 can know the customer and service corresponding to the video verification. In still another embodiment of the present disclosure, the processing unit 120 transmits the service request, the verification information, and the service number of the user to a to-do form of a remote server, and the customer service center 20 waits through the remote server. Run the form to get the customers and services corresponding to this video verification. The disclosure is not limited to the above.

In an embodiment of the present disclosure, if the processing unit 120 receives the verification success result from the customer service center 20, it also guides the electronic device to continue the verification process. In detail, as described above, the processing unit 120 can receive the service number and the video verification result through the communication unit 110. Alternatively, the customer service center 20 updates the video verification result to the remote server, and the processing unit 120 connects to the remote server to update the verification result, and the disclosure is not limited thereto. In addition, since the video verification is a part of the verification process, after the video verification ends, the processing unit 120 guides the electronic device to continue the verification process to complete the service application process.

In summary, the video verification providing system of the present disclosure can provide a customer to connect to the customer service center for video verification when bidding for a service on the network. Based on this, users can not only directly apply for services through the Internet, but also further maintain the security of network services through the confirmation of customer service personnel to achieve a balance between convenience and security. In particular, in the present disclosure, the video verification button is sent by registering a telephone number or a bound electronic device, which further enhances the security of the online application service.

Although the present invention has been disclosed in the above embodiments, it is not intended to limit the novel creation, and any person skilled in the art can make some changes without departing from the spirit and scope of the novel creation. Retouching, the scope of protection of this new creation is subject to the definition of the scope of the patent application attached.

10‧‧‧Electronic devices

20‧‧‧Customer Service Center

100‧‧‧Video Verification System

110‧‧‧Communication unit

120‧‧‧Processing unit

S210~S240‧‧‧Steps

FIG. 1 is a schematic diagram of a video verification providing system according to an embodiment of the present disclosure. 2 is a schematic flow chart showing the operation of a video verification providing system according to an embodiment of the present disclosure.

Claims (8)

A video verification providing system includes: a communication unit that receives a login message and a service request; and a processing unit that is connected to the communication unit and executes a verification program according to the service request, wherein the processing unit executes the verification program Sending a video verification button according to the corresponding registration phone number or the bound electronic device of the login information, so that the electronic device receiving the video verification button is guided to a customer service when the video verification button is enabled. The center performs video verification. The video verification providing system according to claim 1, wherein the processing unit receives the verification success result from the customer service center through the communication unit, and the processing unit directs the electronic device to continue the verification procedure. The video verification providing system according to claim 1, wherein the processing unit further provides a personal data input interface according to the service request to receive user identity information, and the processing unit further connects to the book through the communication unit. The database is determined based on the user identity information and the corresponding user identity information in the bank database to determine whether the user is legal, and the video verification button is transmitted when the user is determined to be legitimate. The video verification providing system of claim 3, wherein the processing unit further receives a certificate and optically recognizes the certificate, and the processing unit compares the result of the optical character recognition with the user input. The user identity information and the corresponding user identity information in the bank database to verify whether the document is legal. The video verification providing system of claim 3, wherein the processing unit further reads a financial card or a key of the natural person voucher, and determines whether the financial card or the natural person voucher is legal according to the key, the processing The unit also determines whether the financial card or the natural person voucher corresponds to the user identity information. The video verification providing system of claim 3, wherein the processing unit further determines whether a device identification code of the electronic device exists in the bank database to determine whether the electronic device is legal. The video verification providing system according to claim 1, wherein the processing unit further generates a service number corresponding to the service request, and sends the service number, the service request, and a verification of the corresponding user and the verification program. Information to the customer service center. The video verification providing system according to claim 1, wherein the processing unit further generates a service number corresponding to the service request, and the service number, the service request, and a verification of the corresponding user and the verification program. The data is transmitted to a remote server for the customer service center to connect to the remote server for download.