TWM560646U - Voice control trading system - Google Patents

Abstract

A voice control trading system includes a processing server. The processing server includes a storage unit, a processor, and a transmission unit. The processor is electrically connected to the storage unit and the transmission unit. The transmission unit is used to receive a text signal. The processor is configured to execute a semantic identification module stored in the storage unit. The semantic identification module matches the text signal with a plurality of instruction options stored in a database in the storage unit to generate a plurality of confidence indexes corresponding to the instruction options. The processor performs a response according to the confidence indexes, and the response includes (a) when one of the confidence indexes is greater than a preset value, an action of the instruction option corresponding to the confidence index greater than the preset value is executed.

Description

Intelligent voice trading system

The new model is related to an intelligent voice transaction system.

Generally, a user may transmit an instruction to a bank host through a terminal device such as a mobile phone or a computer to perform a business service provided by the bank. Traditionally, the user manually operates to input an instruction in accordance with the options displayed by the terminal device, thereby transmitting to the bank host. However, for some specific users (such as the elderly), the manual operation is too complicated to use the business services provided by the bank. Moreover, when the user has a business purpose to be performed, it is still necessary to select the layer-by-layer selection to complete the instruction input according to the various layer options displayed by the terminal device, which is time consuming and labor intensive.

It can be seen that the above existing methods obviously have inconveniences and defects, and need to be improved. In order to solve the above problems, the relevant fields have not tried their best to find a solution, but for a long time, no suitable solution has been developed.

One aspect of the present invention provides an intelligent voice transaction system. The intelligent voice transaction system includes a processing host. The processing host includes a first storage unit, a first processor, and a first transmission unit. The first processor is electrically connected to the first storage unit and the first transmission unit. The first transmission unit is configured to receive a text signal. The first processor is configured to execute a semantic recognition module stored in the first storage unit. The semantic recognition module matches the text signal with a plurality of instruction options stored in a database of the first storage unit, thereby generating a plurality of confidence indices corresponding to the instruction options. The first processor performs a response according to the confidence index, including (a) when one of the confidence indexes is greater than a preset value, performing an action of an instruction option corresponding to the confidence index of the preset value.

In an embodiment, the intelligent voice transaction system further includes an electronic device. The electronic device includes a voice input unit, a second storage unit, a second processor, and a second transmission unit. The second processor is electrically connected to the voice input unit, the second storage unit, and the second transmission unit. The second processor is configured to execute a voice analysis module stored in the second storage unit to analyze a voice signal received by the voice input unit, thereby generating a text signal. The second transmission unit is configured to establish a communication link with the first transmission unit to transmit the text signal.

In one embodiment, the communication link is a network.

In one embodiment, an application is stored in the second storage unit. The application is executed by the second processor. When the voice analysis module generates the same text signal as the preset text, the generated text signal is transmitted, thereby transmitting the text signal to the processing host.

In an embodiment, the electronic device further includes a display unit. The second processor is electrically connected to the display unit. After the first processor performs the (a) reaction, an execution result is returned to the electronic device. The display unit displays the execution result.

In one embodiment, an application is stored in the second storage unit. The application is executed by the second processor. The electronic device further includes a playback unit. The second processor is electrically connected to the playing unit. After the first processor performs the (a) reaction, an execution result is returned to the electronic device. The application generates a voice dialing signal corresponding to the execution result. The playback unit plays a voice dialing signal.

In an embodiment, the reacting further comprises: (b) when the confidence index is less than a preset value, returning 3 to 5 corresponding instruction options having a higher value in the confidence index to the electronic device.

In one embodiment, an application is stored in the second storage unit. The application is executed by the second processor. The electronic device further includes a playback unit. The second processor is electrically connected to the playing unit. After the first processor performs the (b) reaction, the application generates a voice dialing signal corresponding to one of the command options for the return. The playback unit plays a voice dialing signal.

In an embodiment, the electronic device further includes an input unit. The second processor is electrically connected to the input unit. After the (b) response is performed by the first processor, the input of the input signal to the processing host by the input unit to select the returned command option causes the first processor to perform the action of the selected instruction option.

In one embodiment, an application is stored in the second storage unit. The application is executed by the second processor. After the (b) response is performed by the first processor, when the voice analysis module generates the same text signal as the preset text, the generated text signal is transmitted, thereby selecting the returned command option to make the first processing The action of the selected instruction option.

The above description will be described in detail in the following embodiments, and further explanation of the technical solutions of the present invention will be provided.

In order to make the description of the present invention more complete and complete, reference is made to the accompanying drawings and the accompanying drawings. On the other hand, well-known elements and steps are not described in the embodiments to avoid unnecessarily limiting the present invention.

Please refer to FIG. 1. FIG. 1 is an intelligent voice transaction system 100 according to an embodiment of the present disclosure. As shown in FIG. 1, the intelligent voice transaction system 100 includes a processing host 120. The processing host 120 includes a first storage unit 122, a first processor 123, and a first transmission unit 124. In the connection relationship, the first processor 123 is electrically connected to the first storage unit 122 and the first transmission unit 124. It should be understood that the first transmission unit 124 is configured to receive a text signal, and the first processor 123 is configured to execute the semantic recognition module 122a stored in the first storage unit 122. The semantic recognition module 122a performs matching of the text signal with a plurality of instruction options stored in the database 122b of the first storage unit 122, thereby generating a plurality of confidence indices corresponding to the plurality of instruction options. In an embodiment, when one of the plurality of confidence indexes is greater than a predetermined value, the first processor 123 performs an action of the instruction option corresponding to the confidence index of the preset value. The so-called "speech recognition module" can be any program known in the art for recognizing the similarity between a text signal and a specific command option, and the so-called "confidence index" is a text signal and a specific command option. The similarity value between. In other words, when the confidence index is higher, it means that the text signal is more similar to a specific command option. Further, a preset value may be set. When the confidence index is greater than the preset value, the first processor 123 may directly perform the action of the specific instruction option. It is worth mentioning that although any program known in the art can be used as a semantic module to identify the closest instruction option, the closest instruction option may not be the business purpose of the user. If the first processor 123 voluntarily executes this closest instruction option, it will cause trouble to the user. However, with the preset threshold mechanism proposed in the present disclosure, the closest instruction option is not executed when the confidence index is lower than the preset value, and the accuracy of the recognition can be greatly improved.

The source of the text signal received by the first transmission unit 124 is also disclosed herein. The user has to operate an electronic device 110 to generate the text signal, and transmit the text signal to the processing host 120 via the communication link L1. In particular, the intelligent voice transaction system 100 further includes an electronic device 110. The electronic device 110 includes a voice input unit 111, a second storage unit 112, a second processor 113, and a second transmission unit 114. In the connection relationship, the second processor 113 is electrically connected to the voice input unit 111, the second storage unit 112, and the second transmission unit 114. It should be understood that the second processor 113 is configured to execute the voice analysis module 112a stored in the second storage unit 112 to analyze a voice signal received by the voice input unit 111, thereby generating the text signal. The second transmission unit 114 is configured to establish a communication link L1 with the first transmission unit 124 to transmit the text signal.

In an embodiment, the electronic device 110 can be a personal computer, a notebook computer, a tablet computer, or a mobile phone. In an embodiment, the voice input unit 111 can be a microphone or a microphone. In an embodiment, the first storage unit 122 and the second storage unit 112 may be hard disks, flash memory or other recording media. In an embodiment, the first processor 123 and the second processor 113 can be central processing units, microcontrollers, or other circuits. In an embodiment, the first transmission unit 124 and the second transmission unit 114 may be wireless transceivers, network cards, or other communication devices. In an embodiment, the communication link L1 can be a network.

It should be understood that an application 112b may be installed in the electronic device 110 for voice signal transmission for the purpose of more convenient use. Specifically, the application 112b is stored in the second storage unit 112. The user has to operate to cause the second processor 113 to execute the application 112b. In the case where the application 112b is executed by the second processor 113, when the speech analysis module 112a generates the same text signal as a predetermined text, the transmission of the generated text signal is performed. For example, the "preset text" may be "transfer". When the user speaks "balance inquiry, transmission", the voice input unit 111 receives the user's utterance (ie, voice signal) and analyzes it via the voice analysis module 112a, thereby generating a text message "balance inquiry, transmission". In this way, since the generated text signal includes the same "transfer" as the set "preset text", the generated text signal "balance inquiry" is transmitted to the processing host 120.

In an embodiment, the electronic device 110 further includes a display unit 115. In the connection relationship, the second processor 113 is electrically connected to the display unit 115. As described above, when the confidence index generated by the semantic recognition module 122a matching the text signal and the plurality of command options is greater than the preset value, the first processor 123 performs the action of the corresponding command option. Further, after the first processor 123 performs the action of the corresponding instruction option, an execution result may be returned to the electronic device 110, so that the display unit 115 may display the execution result of the backhaul. For example, when the text message "balance inquiry" transmitted to the processing host 120 is matched by the semantic recognition module 122a to an instruction option whose confidence index is greater than a preset value, and the first processor 123 performs the action of the instruction option (ie, performs After the balance inquiry, the execution result of the return (for example, the live balance in the account) can be displayed by the display unit 115, so that the user knows the content of the execution result of the return. In an embodiment, the display unit 115 can be a liquid crystal display, a cathode ray tube display, an electronic paper display, or other display device.

In an embodiment, the electronic device 110 further includes a playing unit 116. In the connection relationship, the second processor 113 is electrically connected to the playing unit 116. As described above, an application 112b can be installed in the electronic device 110. In an embodiment, the application 112b is stored in the second storage unit 112 and is used to generate a voice dialing signal. In detail, in the case that the application 112b is executed by the second processor 113, the application 112b can generate a voice dialing signal corresponding to the execution result of the backhaul, and the playing unit 116 can play the voice dialing signal. For example, if the execution result of the backhaul is the live balance in the account, the application 112b may generate a voice dialing signal (for example, the voice of the amount of the live balance) for the execution result of the backhaul. Therefore, the playing unit 116 can play the voice dialing signal, so that the user can know the content of the execution result of the backhaul without viewing the display screen. In an embodiment, the playback unit 116 can be a speaker or a speaker.

As described above, the semantic recognition module 122a performs matching of the text signal with a plurality of instruction options in the database 122b, thereby generating a plurality of confidence indices corresponding to the plurality of instruction options. In an embodiment, when the plurality of confidence indexes are less than the preset value, 3 to 5 corresponding instruction options having higher values among the plurality of confidence indexes are returned to the electronic device 110. That is, 3 to 5 instruction options most similar to the text signal are returned to the electronic device 110. Therefore, although multiple confidence indices are lower than the preset value and the closest instruction option is not executed, the user can know the most similar 3 to 5 instruction options, and then can think about the next action, for example, for execution. One of these 3 to 5 command options, or perform other operations. In addition, the manner in which the user knows the most similar 3 to 5 command options may be visual or audible. For example, in an embodiment where the electronic device 110 includes the display unit 115, the display unit 115 can display the 3 to 5 instruction options such that the user can visually know the instruction options. Alternatively, in the embodiment where the electronic device 110 includes the playing unit 116, the application 112b stored in the second storage unit 112 generates a voice dialing signal corresponding to one of the 3 to 5 command options (for example, a voice explaining each command option). . Then, the playing unit 116 can play the voice dialing signal, so that the user can know the command options via the hearing.

In an embodiment, the electronic device 110 further includes an input unit 117. In the connection relationship, the second processor 113 is electrically connected to the input unit 117. In an embodiment, the input unit 117 can be a touch device, a keyboard, a mouse, or other input element. As described above, one of the 3 to 5 instruction options can be executed after the user knows the most similar 3 to 5 instruction options. In detail, the user has to input an input signal through the input unit 117 and transmit it to the processing host 120 to select the returned command option. For example, the user selects 3 to 5 instruction options presented on the display unit 115 through the input unit 117, so that the input signal (the signal of the selected instruction option) is transmitted to the processing host 120, so that the first processor 123 can perform the action of the selected instruction option.

Alternatively, the voice signal transmission may be performed by the application 112b stored in the second storage unit 112 to select the returned command option. Specifically, when the application 112b is executed by the second processor 113, when the speech analysis module 112a generates the same text signal as the preset text, the transmission of the generated text signal is performed, thereby selecting the return. Instruction options. For example, the "preset text" may be "transfer", and the most similar 3 to 5 command options are, for example, "balance inquiry", "transfer inquiry", and "payment inquiry". When the user speaks "balance inquiry, transmission", the voice input unit 111 receives the user's utterance (ie, voice signal) and analyzes it via the voice analysis module 112a, thereby generating a text message "balance inquiry, transmission". In this way, since the generated text signal includes the same "transfer" as the set "preset text", the generated text signal "balance inquiry" is transmitted to the processing host 120, so that the first processor 123 can execute the The action of the selected command option (balance inquiry).

In order to describe in detail the operation of the intelligent voice transaction system 100, the following description will be made with reference to FIGS. 2A and 2B. 2A and 2B are flow diagrams illustrating a method 200 of operation of an intelligent voice transaction system. It should be understood that the steps mentioned in Figures 2A and 2B can be adjusted according to actual needs, except for the order in which they are specifically stated. They can also be executed simultaneously or partially simultaneously, and even additional Step or omit some steps.

First, please refer to FIG. 1 , FIG. 2A, and FIG. 2B simultaneously. In step 201, the user opens an application 112b (eg, a banking application) of the electronic device 110. For example, the user can click the icon of the application 112b presented on the display unit 115 through the input unit 117, so that the second processor 113 executes the application 112b stored in the second storage unit 112. Next, in step 202, the voice input unit 111 of the electronic device 110 receives a voice signal. Next, in step 203, the second processor 113 executes the speech analysis module 112a to analyze the speech signal to generate a text signal. Then, in step 204, the text signal is transmitted to the processing host 120 through the communication link L1. Then, in step 205, the first processor 123 executes the semantic recognition module 122a to perform matching of the text signal with the plurality of instruction options in the database 122b, thereby generating a plurality of confidence indices corresponding to the plurality of instruction options.

If one of the plurality of confidence indexes is greater than a preset value, in step 206, the first processor 123 performs an action of the command option corresponding to the confidence index of the preset value, and returns an execution result to the electronic device. 110. It should be understood that in an embodiment in which the electronic device 110 includes the display unit 115, the display unit 115 may display the execution result of the postback. Alternatively, in an embodiment where the electronic device 110 includes the playback unit 116, the application 112b generates a voice dialing signal corresponding to the execution result of the backhaul, and the playing unit 116 can play the voice dialing signal.

On the other hand, if the plurality of confidence indexes are all smaller than the preset value, in step 207, 3 to 5 corresponding instruction options having higher values among the plurality of confidence indexes are returned to the electronic device 110. Similarly, in embodiments where the electronic device 110 includes the display unit 115, the display unit 115 can display 3 to 5 instruction options for the return. Alternatively, in the embodiment where the electronic device 110 includes the playing unit 116, the application 112b generates a voice dialing signal corresponding to the returned 3 to 5 command options, and the playing unit 116 can play the voice dialing signal. Next, in step 208, the user can perform voice signal transmission by the voice input unit 111, or input the signal through the input unit 117, and transmit to the processing host 120 to select the returned command option.

In summary, the novel intelligent voice transaction system provides a systematic and suitable intelligent voice transaction method, which helps to improve the complicated procedures of manual operation, and makes some specific users (such as the elderly) easier. Operation to complete its business purposes. Moreover, by means of voice dialing, the user can know the execution result of the backhaul without having to watch the display screen, so that some specific users (such as visually impaired persons) also have to operate. In addition, with this system, the user's business purpose will be executed more quickly and correctly, the work efficiency is improved, and the time-consuming problem of selecting one layer at a time according to the various hierarchical options displayed is avoided.

Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Any one skilled in the art can make various changes and retouchings without departing from the spirit and scope of the present invention. The scope is subject to the definition of the scope of the patent application attached.

The above and other objects, features, advantages and embodiments of the present invention will become more apparent and understood.
100‧‧‧Intelligent Voice Trading System
110‧‧‧Electronic devices
111‧‧‧Voice input unit
112‧‧‧storage unit
112a‧‧‧Voice Analysis Module
112b‧‧‧Application
113‧‧‧ Processor
114‧‧‧Transportation unit
115‧‧‧Display unit
116‧‧‧Play unit
117‧‧‧ input unit
120‧‧‧Processing host
122‧‧‧storage unit
122a‧‧‧Speech Identification Module
122b‧‧‧Database
123‧‧‧ processor
124‧‧‧Transmission unit
200‧‧‧ method
201~208‧‧‧Steps
L1‧‧‧Communication link

The above and other objects, features, advantages and embodiments of the present invention will become more apparent and understood. Block Diagram; Figures 2A and 2B are flow diagrams of a method 200 of operation of an intelligent voice transaction system in accordance with an embodiment of the present disclosure.

Claims (10)

An intelligent voice transaction system, comprising: a processing host, comprising a first storage unit, a first processor, and a first transmission unit, wherein the first processor is electrically connected to the first storage unit and the first a transmission unit for receiving a text signal, the first processor is configured to execute a semantic module stored in the first storage unit, and the semantic recognition module performs the text signal and is stored in the first Matching a plurality of instruction options in a database of a storage unit to generate a plurality of confidence indices corresponding to the command options, wherein the first processor performs a response based on the confidence indices, including: (a) When one of the confidence indexes is greater than a predetermined value, an action of an instruction option corresponding to the confidence index of the preset value is performed. The intelligent voice transaction system of claim 1, further comprising: an electronic device comprising a voice input unit, a second storage unit, a second processor, and a second transmission unit, wherein the second processing Electrically connected to the voice input unit, the second storage unit, and the second transmission unit, the second processor is configured to execute a voice analysis module stored in the second storage unit to analyze the voice input The voice signal received by the unit generates the text signal, and the second transmission unit is configured to establish a communication link with the first transmission unit to transmit the text signal. For example, the intelligent voice transaction system of claim 2, wherein the communication link is a network. For example, in the intelligent voice transaction system of claim 2, an application is stored in the second storage unit, and the application is executed by the second processor, and the voice analysis module generates the same as a preset text. In the case of the text signal, the transmission of the generated text signal is performed, thereby transmitting the text signal to the processing host. The intelligent voice transaction system of claim 2, wherein the electronic device further comprises a display unit, the second processor is electrically connected to the display unit, and after the first processor performs the (a) reaction, The execution result is transmitted to the electronic device, and the display unit displays the execution result. An intelligent voice transaction system of claim 2, wherein an application is stored in the second storage unit, the application is executed by the second processor, the electronic device further comprising a playback unit, the second processing The device is electrically connected to the playing unit, and after the (a) reaction is performed by the first processor, an execution result is returned to the electronic device, and the application generates a voice dialing signal corresponding to the result of the execution, the playing unit Play the voice dial signal. For example, the intelligent voice transaction system of claim 2, wherein the reaction further comprises: (b) when the confidence indices are less than the preset value, returning the higher value of the three to five of the confidence indices Corresponding command options to the electronic device. An intelligent voice transaction system of claim 7, wherein an application is stored in the second storage unit, the application is executed by the second processor, the electronic device further comprising a playback unit, the second processing The device is electrically connected to the playing unit, and after the first processor performs the (b) reaction, the application generates a voice dialing signal corresponding to one of the command options returned, and the playing unit plays the voice dialing signal . The intelligent voice transaction system of claim 7, wherein the electronic device further comprises an input unit, the second processor is electrically connected to the input unit, and after the first processor performs the (b) reaction, transmitting The first processor executes an action of the selected instruction option by inputting a signal to the processing host by the input unit to select the returned instruction option. For example, in the intelligent voice transaction system of claim 7, wherein an application is stored in the second storage unit, the application is executed by the second processor, and after the first processor performs the (b) reaction, When the speech analysis module generates the same text signal as the preset text, the transmission of the generated text signal is performed, thereby selecting the returned instruction option, so that the first processor executes the selected instruction option. .