TWM541070U - Personalized smart financial management customer service system - Google Patents
Personalized smart financial management customer service system Download PDFInfo
- Publication number
- TWM541070U TWM541070U TW105218432U TW105218432U TWM541070U TW M541070 U TWM541070 U TW M541070U TW 105218432 U TW105218432 U TW 105218432U TW 105218432 U TW105218432 U TW 105218432U TW M541070 U TWM541070 U TW M541070U
- Authority
- TW
- Taiwan
- Prior art keywords
- server unit
- customer service
- service server
- information
- terminal device
- Prior art date
Links
Description
本新型是有關於一種個人化智慧理財客戶服務系統，特別是指一種使用雲端技術的個人化智慧理財客戶服務系統。This new type is about a personalized smart wealth management customer service system, especially a personalized smart wealth management customer service system using cloud technology.
為了提供更即時的客戶服務，近期已發展出一種應用於金融業的智慧客服系統，其允許使用者使用自然語言向系統查詢。智慧客服系統能分析使用者輸入的自然語言，並即時回覆使用者。本案新型創作人遂思及，若能發展出一種新的智慧客服系統，其具有自我學習的功能，將能使該系統隨著使用者的操作歷史越來越貼近使用者的需求或習慣。In order to provide more immediate customer service, a smart customer service system for the financial industry has recently been developed that allows users to query the system using natural language. The smart customer service system can analyze the natural language input by the user and respond to the user immediately. The new creator of this case, if able to develop a new intelligent customer service system, has a self-learning function that will enable the system to become closer to the user's needs or habits as the user's operating history.
因此，本新型的目的，即在提供一種個人化智慧理財客戶服務系統。Therefore, the purpose of the present invention is to provide a personalized smart banking customer service system.
於是，本新型個人化智慧理財客戶服務系統，包含一終端裝置、一客服伺服器單元及一資料庫伺服器單元。該客服伺服器單元連接於該終端裝置，並儲存有多筆分別對應多個金融商品的金融商品識別資料，及多筆資訊種類選項。該資料庫伺服器單元連接於該客服伺服器單元，儲存有多筆分別對應該等金融商品的金融商品資訊。Therefore, the novel personalized smart wealth management customer service system comprises a terminal device, a customer service server unit and a database server unit. The customer service server unit is connected to the terminal device, and stores a plurality of financial product identification data corresponding to a plurality of financial products, and a plurality of information category options. The database server unit is connected to the customer service server unit, and stores a plurality of financial product information corresponding to financial products.
該終端裝置傳送一由一使用者輸入且以自然語言表達的查詢請求給該客服伺服器單元。當該客服伺服器單元接收到來自該終端裝置的該查詢請求，該客服伺服器單元判斷該查詢請求是否包含該等金融商品識別資料的其中一者。當該客服伺服器單元判斷該查詢請求包含該等金融商品識別資料其中一被查詢者，該客服伺服器單元判斷該客服伺服器單元是否已儲存有一筆對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的個人資訊種類喜好資料。The terminal device transmits a query request input by a user and expressed in a natural language to the customer service server unit. When the customer service server unit receives the query request from the terminal device, the customer service server unit determines whether the query request includes one of the financial product identification materials. When the customer service server unit determines that the query request includes one of the evaluators of the financial product identification data, the customer service server unit determines whether the customer service server unit has stored a corresponding financial product corresponding to the user, the queried financial product. Identify the information and the type of information selected by the frequently selected person.
當該客服伺服器單元判斷該客服伺服器單元已儲存有對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的該個人資訊種類喜好資料，該客服伺服器單元根據該個人資訊種類喜好資料傳送一相關於該被查詢金融商品識別資料及該頻繁被選擇資訊種類選項的資料請求給該資料庫伺服器單元。當該資料庫伺服器單元接收到來自該客服伺服器單元該資料請求，該資料庫伺服器單元傳送該等金融商品資訊當中至少一相關於該被查詢金融商品識別資料及該頻繁被選擇資訊種類選項的金融商品資訊給該客服伺服器單元。當該客服伺服器單元接收到來自該資料庫伺服器單元的該金融商品資訊，該客服伺服器單元將該金融商品資訊傳送給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的該金融商品資訊，該終端裝置輸出該金融商品資訊。When the customer service server unit determines that the customer service server unit has stored the personal information category preference information corresponding to the user, the queried financial product identification data, and one of the frequently selected persons of the information category options, the customer service server The server unit transmits a data request related to the queried financial product identification data and the frequently selected information category option to the database server unit according to the personal information type preference data. When the database server unit receives the data request from the customer service server unit, the database server unit transmits at least one of the financial product information related to the queried financial product identification data and the frequently selected information type. The financial product information of the option is given to the customer service server unit. When the customer service server unit receives the financial item information from the database server unit, the customer service server unit transmits the financial item information to the terminal device. When the terminal device receives the financial product information from the customer service server unit, the terminal device outputs the financial product information.
當該客服伺服器單元判斷該客服伺服器單元未儲存有對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的該個人資訊種類喜好資料，該客服伺服器單元傳送該等資訊種類選項給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的該等資訊種類選項，該終端裝置輸出該等資訊種類選項。當該終端裝置接收到該使用者輸入且相關於該等資訊種類選項其中一被選擇者的資訊種類選擇指令，該終端裝置將該資訊種類選擇指令傳送給該客服伺服器單元。當該客服伺服器單元接收到來自該終端裝置的該資訊種類選擇指令，該客服伺服器單元根據該資訊種類選擇指令傳送相關於該被查詢金融商品識別資料及該被選擇資訊種類選項的該資料請求給該資料庫伺服器單元，並更新一對應於該使用者、該被查詢金融商品識別資料及該被選擇資訊種類選項的種類選擇次數紀錄，且判斷更新後的該種類選擇次數紀錄是否到達一預定種類選擇次數。當該客服伺服器單元判斷更新後的該種類選擇次數紀錄到達該預定種類選擇次數，該客服伺服器單元產生對應於該使用者、該被查詢金融商品識別資料及該被選擇資訊種類選項的該個人資訊種類喜好資料。當該資料庫伺服器單元接收到來自該客服伺服器單元的該資料請求，該資料庫伺服器單元傳送該等金融商品資訊當中至少一相關於該被查詢金融商品識別資料及該被選擇資訊種類選項的所述金融商品資訊給該客服伺服器單元。當該客服伺服器單元接收到來自該資料庫伺服器單元的該金融商品資訊，該客服伺服器單元將該金融商品資訊傳送給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的該金融商品資訊，該終端裝置輸出該金融商品資訊。When the customer service server unit determines that the customer service server unit does not store the personal information category preference information corresponding to the user, the queried financial product identification data, and one of the frequently selected persons of the information category options, the customer service server The server unit transmits the information type options to the terminal device. When the terminal device receives the information category options from the customer service server unit, the terminal device outputs the information category options. When the terminal device receives the information type selection instruction of the user input and is related to one of the selected information category options, the terminal device transmits the information category selection command to the customer service server unit. When the customer service server unit receives the information category selection instruction from the terminal device, the customer service server unit transmits the information related to the queried financial product identification data and the selected information category option according to the information category selection instruction. Requesting to the database server unit, and updating a category selection number record corresponding to the user, the queried financial product identification data, and the selected information category option, and determining whether the updated type selection number record has arrived A predetermined number of selections. When the customer service server unit determines that the updated category selection count record reaches the predetermined category selection number, the customer service server unit generates the corresponding information corresponding to the user, the queried financial product identification data, and the selected information category option. Personal information type preference information. When the database server unit receives the data request from the customer service server unit, the database server unit transmits at least one of the financial product information related to the queried financial product identification data and the selected information type. The financial product information of the option is given to the customer service server unit. When the customer service server unit receives the financial item information from the database server unit, the customer service server unit transmits the financial item information to the terminal device. When the terminal device receives the financial product information from the customer service server unit, the terminal device outputs the financial product information.
在一些實施態樣中，當該客服伺服器單元判斷該查詢請求包含該等金融商品識別資料其中一被查詢者，該客服伺服器單元還更新一對應於該使用者及該被查詢金融商品識別資料的商品查詢次數。該客服伺服器單元每隔一預定週期判斷該預定週期內所述商品查詢次數的每一者是否到達一商品查詢次數門檻值，當該客服伺服器單元判斷該預定週期內所述商品查詢次數的其中一到達閾值者到達該商品查詢次數門檻值，該客服伺服器單元產生一商品標籤，該商品標籤對應於該到達閾值商品查詢次數所對應之該使用者，並指示該到達閾值商品查詢次數所對應之該被查詢金融商品識別資料。In some implementations, when the customer service server unit determines that the query request includes one of the evaluators of the financial product identification data, the customer service server unit further updates a corresponding financial product identifier corresponding to the user and the queried The number of product inquiries for the data. The customer service server unit determines, at a predetermined period, whether each of the product query times in the predetermined period reaches a commodity inquiry threshold value, and when the customer service server unit determines the number of the product query times in the predetermined period When the arrival threshold reaches the threshold of the product query number, the customer service server unit generates a product label corresponding to the user corresponding to the number of arrivals of the threshold product, and indicates the number of arrivals of the threshold product. Corresponding to the financial product identification data that is inquired.
該資料庫伺服器單元將該等金融商品資訊的其中一待推播者傳送給該客服伺服器單元。當該客服伺服器單元接收到來自該資料庫伺服器單元的該待推播金融商品資訊，該客服伺服器單元判斷對應於該待推播金融商品資訊且包含至少一資訊標籤的一標籤組之所有資訊標籤當中與對應於該使用者的所有商品標籤相符之資訊標籤的數目是否到達一預定標籤數目門檻值。當該客服伺服器單元判斷該標籤組之所有資訊標籤當中與對應於該使用者的所有商品標籤相符之資訊標籤的數目到達該預定標籤數目門檻值，該客服伺服器單元將該待推播金融商品資訊傳送給該終端裝置。當該終端裝置接收到該待推播金融商品資訊，該終端裝置輸出該待推播金融商品資訊。The database server unit transmits one of the financial product information to the customer service server unit. When the customer service server unit receives the financial product information to be pushed from the database server unit, the customer service server unit determines a tag group corresponding to the financial product information to be pushed and includes at least one information tag. Whether the number of information tags in all the information tags that match all the product tags corresponding to the user reaches a predetermined number of tags threshold. When the customer service server unit determines that the number of information tags corresponding to all the product tags corresponding to the user among all the information tags of the tag group reaches the predetermined tag number threshold, the customer service server unit will push the financial to be pushed Product information is transmitted to the terminal device. When the terminal device receives the financial product information to be pushed, the terminal device outputs the financial product information to be pushed.
在一些實施態樣中，該客服伺服器單元還儲存有多個商品類別，該等金融商品識別資料的每一者對應於該等商品類別當中的至少一者。該客服伺服器單元每隔該預定週期還產生多個對應於該使用者且分別對應該等商品類別的類別查詢次數，該等類別查詢次數的每一者為對應之商品類別所對應之所有金融商品識別資料所對應之商品查詢次數之總和。該客服伺服器單元還判斷該預定週期內該等類別查詢次數當中的每一者是否到達一類別查詢次數門檻值，當該客服伺服器單元判斷該預定週期內該等類別查詢次數當中的其中一到達閾值者到達該類別查詢次數門檻值，該客服伺服器單元產生一類別標籤，該類別標籤對應於該到達閾值類別查詢次數所對應之該使用者，並指示該到達閾值類別查詢次數所對應之商品類別。當該客服伺服器單元判斷出該標籤組之所有資訊標籤當中與對應於該使用者的所有商品標籤及所有類別標籤相符之資訊標籤的數目到達該預定標籤數目門檻值，該客服伺服器單元將該待推播金融商品資訊傳送給該終端裝置。In some implementations, the customer service server unit further stores a plurality of product categories, each of the financial product identification materials corresponding to at least one of the product categories. The customer service server unit generates a plurality of category query times corresponding to the user and respectively corresponding to the product category every predetermined period, and each of the category query times is all the financial corresponding to the corresponding product category. The sum of the number of product inquiries corresponding to the product identification data. The customer service server unit further determines whether each of the category query times within the predetermined period reaches a category query threshold value, and the customer service server unit determines one of the category query times within the predetermined period. The arrival threshold reaches the threshold of the number of query times of the category, and the customer service server unit generates a category label corresponding to the user corresponding to the number of times of the arrival threshold category, and indicates the number of times the number of arrivals of the threshold category is corresponding. Product category. When the customer service server unit determines that the number of information tags corresponding to all the product tags and all category tags of the user reaches the predetermined tag number threshold among all the information tags of the tag group, the customer service server unit will The financial product information to be pushed is transmitted to the terminal device.
在一些實施態樣中，該客服伺服器單元還儲存有多筆主題性資料，該等主題性資料的每一者包含一筆主題識別資料、多筆對應於該主題識別資料的預設提問資料、多筆分別對應該等預設提問資料的預設解答資料，及多筆分別對應該等預設提問資料的提問選擇次數紀錄。當該客服伺服器單元接收到來自該終端裝置的該查詢請求，該客服伺服器單元還判斷該查詢請求是否包含該等主題識別資料的其中一者。當該客服伺服器單元判斷該查詢請求包含該等主題識別資料其中一被查詢者，該客服伺服器單元判斷該客服伺服器單元是否已儲存有一筆對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的優選設定資料。當該客服伺服器單元判斷該客服伺服器單元已儲存有對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的該優選設定資料，該客服伺服器單元根據該優選設定資料傳送該優選設定資料所對應之該頻繁被選擇預設提問資料所對應之該預設解答資料給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的該預設解答資料，該終端裝置輸出該預設解答資料。In some implementations, the customer service server unit further stores a plurality of topical materials, each of the subject matter materials including a topic identification material, a plurality of preset question materials corresponding to the topic identification materials, A plurality of preset answer data corresponding to the preset question materials, and a plurality of record times of the number of question selections corresponding to the preset question materials. When the customer service server unit receives the query request from the terminal device, the customer service server unit further determines whether the query request includes one of the subject identification materials. When the customer service server unit determines that the query request includes one of the subject identification materials, the customer service server unit determines whether the customer service server unit has stored a corresponding one of the identified subject identification data and the queryed The theme identification data corresponds to the preferred setting data of one of the preset question materials. When the customer service server unit determines that the customer service server unit has stored the preferred setting data corresponding to one of the frequently selected persons corresponding to the queried subject identification data and the queried subject identification data, The customer service server unit transmits the preset answer data corresponding to the frequently selected preset question data corresponding to the preferred setting data to the terminal device according to the preferred setting data. When the terminal device receives the preset answer data from the customer service server unit, the terminal device outputs the preset answer data.
當該客服伺服器單元判斷該客服伺服器單元未儲存有對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的該優選設定資料，該客服伺服器單元根據該被查詢主題識別資料所對應的該等提問選擇次數紀錄排序對應於該被查詢主題識別資料的該等預設提問資料，並將排序後的該等預設提問資料傳送給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的並排序後的該等預設提問資料，該終端裝置輸出排序後的該等預設提問資料。當該終端裝置接收到該使用者輸入且相關於排序後的該等預設提問資料其中一被選擇者的提問選擇指令，該終端裝置將該提問選擇指令傳送給該客服伺服器單元。當該客服伺服器單元接收到來自該終端裝置的該提問選擇指令，該客服伺服器單元根據該提問選擇指令傳送該被選擇預設提問資料所對應之該預設解答資料給該終端裝置，並更新對應於該被選擇預設提問資料的該提問選擇次數紀錄，且判斷更新後的該提問選擇次數紀錄是否到達一預定提問選擇次數。當該客服伺服器單元判斷更新後的該提問選擇次數紀錄到達該預定提問選擇次數，該客服伺服器單元產生對應於該被查詢主題識別資料及該被選擇預設提問資料的該優選設定資料。當該終端裝置接收到來自該客服伺服器單元的該被選擇預設提問資料所對應之該預設解答資料，該終端裝置輸出該被選擇預設提問資料所對應之該預設解答資料。When the customer service server unit determines that the customer service server unit does not store the preferred setting data corresponding to one of the frequently selected persons corresponding to the queried subject identification data and the queried subject identification data, The customer service server unit sorts the preset question materials corresponding to the queried topic identification data according to the question selection number records corresponding to the queried topic identification data, and transmits the sorted preset question materials Give the terminal device. When the terminal device receives the sorted question materials from the customer service server unit and sorts the preset question materials, the terminal device outputs the sorted preset question materials. When the terminal device receives the user input and is related to the selected question query selection command of the selected one of the selected question materials, the terminal device transmits the question selection command to the customer service server unit. When the customer service server unit receives the question selection instruction from the terminal device, the customer service server unit transmits the preset answer data corresponding to the selected preset question data to the terminal device according to the question selection instruction, and The record of the number of question selections corresponding to the selected preset question material is updated, and it is determined whether the updated record of the number of question selection times reaches a predetermined number of question selection times. When the customer service server unit determines that the updated number of question selection records reaches the predetermined question selection number, the customer service server unit generates the preferred setting data corresponding to the queried subject identification data and the selected preset question material. When the terminal device receives the preset answer data corresponding to the selected preset question material from the customer service server unit, the terminal device outputs the preset answer data corresponding to the selected preset question material.
在一些實施態樣中，當該客服伺服器單元判斷該客服伺服器單元已儲存有對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的該優選設定資料，該客服伺服器單元將該被查詢主題識別資料所對應之該等預設提問資料當中除該頻繁被選擇預設提問資料以外的其餘該等預設提問資料排序，並根據該優選設定資料傳送該優選設定資料所對應之該頻繁被選擇預設提問資料所對應之該預設解答資料及除該頻繁被選擇預設提問資料以外的且排序後的其餘該等預設提問資料給該終端裝置。當該終端裝置接收到來自該客服伺服器單元的該預設解答資料及排序後的其餘該等預設提問資料，該終端裝置輸出該預設解答資料及排序後的其餘該等預設提問資料。In some implementations, when the customer service server unit determines that the customer service server unit has stored the preset question materials corresponding to the queried subject identification data and the queried subject identification data, one of the frequently selected question materials is frequently selected. The preferred setting data of the user, the customer service server unit sorts the preset question materials other than the frequently selected preset question materials among the preset question materials corresponding to the query subject identification data, and And transmitting, according to the preferred setting data, the preset answer data corresponding to the frequently selected preset question material corresponding to the preferred setting data, and the remaining presets other than the frequently selected preset question materials Ask questions to the terminal device. When the terminal device receives the preset answering data from the customer service server unit and the remaining preset question materials, the terminal device outputs the preset answering data and the other sorted preset question materials after sorting. .
在一些實施態樣中，當該客服伺服器單元判斷更新後的該提問選擇次數紀錄到達該預定提問選擇次數，該客服伺服器單元產生對應於該被查詢主題識別資料及該被選擇預設提問資料的該優選設定資料，且將該被查詢主題識別資料所對應之所有該等預設提問資料所分別對應之該提問選擇次數紀錄歸零。In some implementations, when the customer service server unit determines that the updated number of question selection records reaches the predetermined number of question selections, the customer service server unit generates a query corresponding to the selected topic and the selected preset question. The preferred setting data of the data, and the record selection number corresponding to each of the preset question materials corresponding to the query subject identification data is zeroed.
本新型的功效在於：藉由該等種類選擇次數紀錄來記錄該使用者的選擇歷史，且藉由當該等種類選擇次數紀錄的其中一者到達該預定種類選擇次數時產生該個人查詢喜好資料，從而學習該使用者的選擇喜好，使該客服伺服器單元於回應該查詢請求時更個人化。The effect of the present invention is to record the selection history of the user by the selection of the number of selection times, and generate the personal inquiry preference information when one of the types of selection times records reaches the predetermined type selection number of times. In order to learn the user's choice preferences, the customer service server unit is more personalized when it responds to the query request.
參閱圖1，本新型個人化智慧理財客戶服務系統100的一實施例，包含一終端裝置1、一經由通訊網路連接於該終端裝置1的客服伺服器單元2，及一經由通訊網路連接於該客服伺服器單元2的資料庫伺服器單元3。本實施例中的終端裝置1為一適於一使用者操作的智慧型手機，但不以此為限。Referring to FIG. 1, an embodiment of the present personalized smart banking customer service system 100 includes a terminal device 1, a customer service server unit 2 connected to the terminal device 1 via a communication network, and a network connected thereto via a communication network. The database server unit 3 of the customer service server unit 2. The terminal device 1 in this embodiment is a smart phone suitable for a user operation, but is not limited thereto.
資料庫伺服器單元3儲存有多筆分別對應多個金融商品的金融商品資訊。客服伺服器單元2儲存有多筆分別對應該等金融商品的金融商品識別資料、多筆資訊種類選項、多筆主題性資料，及多個商品類別。金融商品識別資料例如是「台積電」、「聯電」等金融商品的名稱，或者也可以是其股票代號。該等金融商品識別資料的每一者對應於該等商品類別當中的至少一者，商品類別可以是沿用證券交易的類股產業的分類方式。The database server unit 3 stores a plurality of financial product information corresponding to a plurality of financial products. The customer service server unit 2 stores a plurality of financial product identification materials corresponding to financial products, a plurality of information type options, a plurality of the thematic materials, and a plurality of product categories. The financial product identification data is, for example, the name of a financial product such as "TSMC" or "UMC", or it may be its stock code. Each of the financial product identification materials corresponds to at least one of the commodity categories, and the commodity category may be a classification of the stock industry that follows the securities transaction.
資訊種類選項例如是「新聞」、「研究報告」、「報價」、「股東會資訊」、「法人進出資訊」、「除權息資訊」、「社群資訊」等。Information types such as "News", "Research Report", "Quote", "Shareholders' Information", "Corporate Access Information", "Ex-rights Information" and "Community Information".
該等主題性資料的每一者包含一筆主題識別資料、多筆對應於該主題識別資料的預設提問資料、多筆分別對應該等預設提問資料的預設解答資料，及多筆分別對應該等預設提問資料的提問選擇次數紀錄，主題識別資料例如「手續費」，預設提問資料例如是「我想知道股票手續費是多少？」、「我想知道債券手續費是多少？」、「我想知道期貨手續費是多少？」等。Each of the thematic materials includes a topic identification material, a plurality of preset question materials corresponding to the subject identification data, a plurality of preset answer materials corresponding to the preset question materials, and a plurality of separate pairs of information. You should wait for the record of the number of question selections for the default questioning materials. The subject identification information such as "handling fee", the default questioning information is "I want to know the stock fee?", "I want to know what the bond fee is?" "I want to know what the futures fee is?"
以下配合圖2說明本新型個人化智慧理財客戶服務系統100所執行的一查詢程序的流程步驟。首先，如步驟S01所示，該終端裝置1傳送一由該使用者輸入且以自然語言表達的查詢請求給該客服伺服器單元2。該查詢請求可以是文字型式或是語音型式。The flow of a query procedure executed by the novel personalized smart banking customer service system 100 will be described below with reference to FIG. First, as shown in step S01, the terminal device 1 transmits a query request input by the user and expressed in a natural language to the customer service server unit 2. The query request can be a text type or a voice type.
接著，如步驟S02所示，當該客服伺服器單元2接收到來自該終端裝置1的該查詢請求，該客服伺服器單元2判斷該查詢請求是否包含該等金融商品識別資料的其中一者，若是，則執行步驟S03，若否，則執行步驟S16。Then, as shown in step S02, when the customer service server unit 2 receives the query request from the terminal device 1, the customer service server unit 2 determines whether the query request includes one of the financial product identification materials. If yes, go to step S03, if no, go to step S16.
步驟S03是當該客服伺服器單元2判斷該查詢請求包含該等金融商品識別資料其中一被查詢者，該客服伺服器單元2更新一對應於該使用者及該被查詢金融商品識別資料的商品查詢次數。執行步驟S03的用途將於說明圖3及圖4所繪示的程序時更詳細說明。Step S03 is when the customer service server unit 2 determines that the query request includes one of the evaluators of the financial product identification data, and the customer service server unit 2 updates a product corresponding to the user and the financial product identification data that is queried. The number of queries. The purpose of performing step S03 will be described in more detail when describing the procedure illustrated in FIGS. 3 and 4.
接著，如步驟S04所示，當該客服伺服器單元2判斷該查詢請求包含該等金融商品識別資料其中一被查詢者，該客服伺服器單元2判斷該客服伺服器單元2是否已儲存有一筆對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的個人資訊種類喜好資料，若是，則執行步驟S05，若否，則執行步驟S09。Then, as shown in step S04, when the customer service server unit 2 determines that the query request includes one of the evaluators of the financial product identification data, the customer service server unit 2 determines whether the customer service server unit 2 has stored a Corresponding to the personal information type preference information of the user, the financial product identification data to be inquired, and one of the frequently selected persons of the information type options, if yes, step S05 is performed, and if no, step S09 is performed.
步驟S05是當該客服伺服器單元2判斷該客服伺服器單元2已儲存有對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的該個人資訊種類喜好資料，該客服伺服器單元2根據該個人資訊種類喜好資料傳送一相關於該被查詢金融商品識別資料及該頻繁被選擇資訊種類選項的資料請求給該資料庫伺服器單元3。Step S05 is when the customer service server unit 2 determines that the customer service server unit 2 has stored the personal information type corresponding to the user, the inquired financial product identification data, and one of the frequently selected persons of the information category options. According to the preference information, the customer service server unit 2 transmits a data request related to the queried financial product identification data and the frequently selected information category option to the database server unit 3 according to the personal information type preference data.
接著，如步驟S06所示，當該資料庫伺服器單元3接收到來自該客服伺服器單元2該資料請求，該資料庫伺服器單元3傳送該等金融商品資訊當中至少一相關於該被查詢金融商品識別資料及該頻繁被選擇資訊種類選項的金融商品資訊給該客服伺服器單元2。Then, as shown in step S06, when the database server unit 3 receives the data request from the customer service server unit 2, the database server unit 3 transmits at least one of the financial product information related to the query. The financial product identification data and the financial product information of the frequently selected information category option are sent to the customer service server unit 2.
接著，如步驟S07所示，當該客服伺服器單元2接收到來自該資料庫伺服器單元3的該金融商品資訊，該客服伺服器單元2將該金融商品資訊傳送給該終端裝置1。Next, as shown in step S07, when the customer service server unit 2 receives the financial item information from the database server unit 3, the customer service server unit 2 transmits the financial item information to the terminal device 1.
接著，如步驟S08所示，當該終端裝置1接收到來自該客服伺服器單元2的該金融商品資訊，該終端裝置1輸出該金融商品資訊。Next, as shown in step S08, when the terminal device 1 receives the financial item information from the customer service server unit 2, the terminal device 1 outputs the financial item information.
另一方面，當步驟S04判斷結果為否，則執行步驟S09。步驟S09是當該客服伺服器單元2判斷該客服伺服器單元2未儲存有對應於該使用者、該被查詢金融商品識別資料及該等資訊種類選項其中一頻繁被選擇者的該個人資訊種類喜好資料，該客服伺服器單元2傳送該等資訊種類選項給該終端裝置1。On the other hand, when the result of the determination in step S04 is NO, step S09 is performed. Step S09 is when the customer service server unit 2 determines that the customer service server unit 2 does not store the personal information category corresponding to the user, the inquired financial product identification data, and one of the frequently selected persons of the information category options. The customer service server unit 2 transmits the information type options to the terminal device 1.
接著，如步驟S10所示，當該終端裝置1接收到來自該客服伺服器單元2的該等資訊種類選項，該終端裝置1輸出該等資訊種類選項。Next, as shown in step S10, when the terminal device 1 receives the information type options from the customer service server unit 2, the terminal device 1 outputs the information type options.
接著，如步驟S11所示，當該終端裝置1接收到該使用者輸入且相關於該等資訊種類選項其中一被選擇者的資訊種類選擇指令，該終端裝置1將該資訊種類選擇指令傳送給該客服伺服器單元2。Then, as shown in step S11, when the terminal device 1 receives the information type selection command of the user input and is related to one of the selected information category options, the terminal device 1 transmits the information category selection command to the terminal device 1 The customer service server unit 2.
接著，如步驟S12所示，當該客服伺服器單元2接收到來自該終端裝置1的該資訊種類選擇指令，該客服伺服器單元2更新一對應於該使用者、該被查詢金融商品識別資料及該被選擇資訊種類選項的種類選擇次數紀錄。Then, as shown in step S12, when the customer service server unit 2 receives the information category selection instruction from the terminal device 1, the customer service server unit 2 updates a corresponding financial product identification data corresponding to the user. And the number of times of selection of the selected information type option.
接著，如步驟S13所示，該客服伺服器單元2判斷更新後的該種類選擇次數紀錄是否到達一預定種類選擇次數，若是，則先執行步驟S14再執行步驟S15，若否，則直接執行步驟S15。Then, as shown in step S13, the service server unit 2 determines whether the updated type selection number record has reached a predetermined type of selection number. If yes, step S14 is performed first and then step S15 is performed. If not, the step is directly executed. S15.
步驟S14是當該客服伺服器單元2判斷更新後的該種類選擇次數紀錄到達該預定種類選擇次數，該客服伺服器單元2產生對應於該使用者、該被查詢金融商品識別資料及該被選擇資訊種類選項的該個人資訊種類喜好資料。Step S14: when the customer service server unit 2 determines that the updated type of selection number record reaches the predetermined type of selection number, the customer service server unit 2 generates the corresponding financial product identification data corresponding to the user, and the selected The personal information type preference information of the information category option.
步驟S15是該客服伺服器單元2根據該資訊種類選擇指令傳送相關於該被查詢金融商品識別資料及該被選擇資訊種類選項的該資料請求給該資料庫伺服器單元3。Step S15 is that the customer service server unit 2 transmits the data request related to the queried financial product identification data and the selected information category option to the database server unit 3 according to the information category selection command.
執行完步驟S15之後，則接著執行步驟S06、S07及S08。也就是說，當該資料庫伺服器單元3接收到來自該客服伺服器單元2的該資料請求，該資料庫伺服器單元3傳送該等金融商品資訊當中至少一相關於該被查詢金融商品識別資料及該被選擇資訊種類選項的所述金融商品資訊給該客服伺服器單元2（步驟S06）；當該客服伺服器單元2接收到來自該資料庫伺服器單元3的該金融商品資訊，該客服伺服器單元2將該金融商品資訊傳送給該終端裝置1（步驟S07）；當該終端裝置1接收到來自該客服伺服器單元2的該金融商品資訊，該終端裝置1輸出該金融商品資訊（步驟S08）。After step S15 is performed, steps S06, S07, and S08 are performed next. That is, when the database server unit 3 receives the data request from the customer service server unit 2, the database server unit 3 transmits at least one of the financial product information related to the queried financial product identification. And the financial product information of the selected information category option to the customer service server unit 2 (step S06); when the customer service server unit 2 receives the financial product information from the database server unit 3, the The customer service server unit 2 transmits the financial product information to the terminal device 1 (step S07); when the terminal device 1 receives the financial product information from the customer service server unit 2, the terminal device 1 outputs the financial product information. (Step S08).
本實施例藉由該等種類選擇次數紀錄來記錄該使用者的選擇歷史，且藉由當該等種類選擇次數紀錄的其中一者到達該預定種類選擇次數時產生該個人查詢喜好資料，從而學習該使用者的選擇喜好，使該客服伺服器單元2於回應該查詢請求時更個人化。舉例來說，當該使用者輸入的查詢請求包含「台積電」時常常選擇「研究報告」之資訊種類選項，則經過使用者幾次的相同操作後，當該使用者再次輸入包含「台積電」的查詢請求時，該客服伺服器單元2就會直接提供相關於台積電的研究報告給該使用者。In this embodiment, the selection history of the user is recorded by the types of selection times, and the personal inquiry preference information is generated when one of the types of selection times records reaches the predetermined category selection number. The user's choice preferences make the customer service server unit 2 more personal when it responds to the request. For example, when the query request entered by the user includes "TSMC", the information type option of the "research report" is often selected. After the user performs the same operation several times, the user inputs the "TSMC" again. When the request is queried, the customer service server unit 2 directly provides a research report related to TSMC to the user.
另一方面，當步驟S02的判斷為否時，則接著執行步驟S16。步驟S16是該客服伺服器單元2判斷該查詢請求是否包含該等主題識別資料的其中一者，若否，則流程結束，若是，則執行步驟S17。On the other hand, when the determination of step S02 is NO, step S16 is next performed. Step S16 is that the customer service server unit 2 determines whether the query request includes one of the subject identification materials. If not, the process ends. If yes, step S17 is performed.
步驟S17是當該客服伺服器單元2判斷該查詢請求包含該等主題識別資料其中一被查詢者，該客服伺服器單元2判斷該客服伺服器單元2是否已儲存有一筆對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的優選設定資料，若是，則執行步驟S18，若否，則執行步驟S21。Step S17: when the customer service server unit 2 determines that the query request includes one of the subject identification materials, the customer service server unit 2 determines whether the customer service server unit 2 has stored a corresponding one of the queried topics. And the identification data and the preferred setting data of the frequently selected one of the preset question materials corresponding to the query subject identification data, if yes, step S18 is performed, and if no, step S21 is performed.
步驟S18是當該客服伺服器單元2判斷該客服伺服器單元2已儲存有對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的該優選設定資料，該客服伺服器單元2將該被查詢主題識別資料所對應之該等預設提問資料當中除該頻繁被選擇預設提問資料以外的其餘該等預設提問資料排序。Step S18 is when the customer service server unit 2 determines that the customer service server unit 2 has stored one of the preset question materials corresponding to the query subject identification data and the query subject identification data. The preferred setting data, the customer service server unit 2 sorts the preset question materials other than the frequently selected preset question materials among the preset question materials corresponding to the query subject identification data.
接著，如步驟S19所示，該客服伺服器單元2根據該優選設定資料傳送該優選設定資料所對應之該頻繁被選擇預設提問資料所對應之該預設解答資料及除該頻繁被選擇預設提問資料以外的且排序後的該等預設提問資料給該終端裝置1。Then, as shown in step S19, the customer service server unit 2 transmits the preset answer data corresponding to the frequently selected preset question data corresponding to the preferred setting data according to the preferred setting data, and in addition to the frequently selected pre-selection The preset question materials other than the question materials and sorted are set to the terminal device 1.
接著，如步驟S20所示，當該終端裝置1接收到來自該客服伺服器單元2的該預設解答資料及排序後的其餘該等預設提問資料，該終端裝置1輸出該預設解答資料及排序後的其餘該等預設提問資料。補充說明的是，若於步驟S20之後使用者輸入相關於排序後的其餘該等預設提問資料其中一被選擇者的提問選擇指令，則流程接著執行步驟S24。Then, as shown in step S20, when the terminal device 1 receives the preset answer data from the customer service server unit 2 and the remaining preset question materials, the terminal device 1 outputs the preset answer data. And the remaining preset question materials after sorting. It is to be noted that if the user inputs a question selection instruction related to one of the selected ones of the preset question materials after the step S20, the flow then proceeds to step S24.
另一方面，若步驟S17的判斷為否，則接著執行步驟S21。步驟S21是當該客服伺服器單元2判斷該客服伺服器單元2未儲存有對應於該被查詢主題識別資料及該被查詢主題識別資料對應之該等預設提問資料其中一頻繁被選擇者的該優選設定資料，該客服伺服器單元2根據該被查詢主題識別資料所對應的該等提問選擇次數紀錄排序對應於該被查詢主題識別資料的該等預設提問資料。On the other hand, if the determination in the step S17 is NO, the step S21 is next executed. Step S21 is when the customer service server unit 2 determines that the customer service server unit 2 does not store one of the preset question materials corresponding to the queried subject identification data and the queried subject identification data. The preferred setting data, the customer service server unit 2 sorts the preset question materials corresponding to the queried subject identification data according to the question selection number records corresponding to the queried subject identification data.
接著，如步驟S22所示，該客服伺服器單元2將排序後的該等預設提問資料傳送給該終端裝置1。Then, as shown in step S22, the customer service server unit 2 transmits the sorted preset question materials to the terminal device 1.
接著，如步驟S23所示，當該終端裝置1接收到來自該客服伺服器單元2的並排序後的該等預設提問資料，該終端裝置1輸出排序後的該等預設提問資料。Then, as shown in step S23, when the terminal device 1 receives the sorted question materials from the customer service server unit 2, the terminal device 1 outputs the sorted preset question materials.
接著，如步驟S24所示，當該終端裝置1接收到該使用者輸入且相關於排序後的該等預設提問資料其中一被選擇者的提問選擇指令，該終端裝置1將該提問選擇指令傳送給該客服伺服器單元2。Then, as shown in step S24, when the terminal device 1 receives the user input and is related to the selected question selection command of the selected one of the sorted question materials, the terminal device 1 selects the question selection command. Transfer to the customer service server unit 2.
接著，如步驟S25所示，當該客服伺服器單元2接收到來自該終端裝置1的該提問選擇指令，該客服伺服器單元2更新對應於該被選擇預設提問資料的該提問選擇次數紀錄。Then, as shown in step S25, when the customer service server unit 2 receives the question selection instruction from the terminal device 1, the customer service server unit 2 updates the record of the number of question selection times corresponding to the selected preset question material. .
接著，如步驟S26所示，該客服伺服器單元2判斷更新後的該提問選擇次數紀錄是否到達一預定提問選擇次數，若是，則先執行步驟S27、S28再執行步驟S29，若否，則直接執行步驟S29。Then, as shown in step S26, the customer service server unit 2 determines whether the updated question selection count record reaches a predetermined question selection number, and if so, performs steps S27 and S28 to perform step S29, and if not, directly Step S29 is performed.
步驟S27是當該客服伺服器單元2判斷更新後的該提問選擇次數紀錄到達該預定提問選擇次數，該客服伺服器單元2產生對應於該被查詢主題識別資料及該被選擇預設提問資料的該優選設定資料。Step S27 is that when the customer service server unit 2 determines that the updated question selection number record reaches the predetermined question selection number, the customer service server unit 2 generates the corresponding subject identification data and the selected preset question material. This preferred setting data.
步驟S28是該客服伺服器單元2將該被查詢主題識別資料所對應之所有該等預設提問資料所分別對應之該提問選擇次數紀錄歸零。Step S28 is that the customer service server unit 2 records the number of the question selection times corresponding to all the predetermined question materials corresponding to the query subject identification data to zero.
步驟S29是該客服伺服器單元2根據該提問選擇指令傳送該被選擇預設提問資料所對應之該預設解答資料給該終端裝置1。Step S29 is that the customer service server unit 2 transmits the preset answer information corresponding to the selected preset question data to the terminal device 1 according to the question selection command.
接著，如步驟S30所示，當該終端裝置1接收到來自該客服伺服器單元2的該被選擇預設提問資料所對應之該預設解答資料，該終端裝置1輸出該被選擇預設提問資料所對應之該預設解答資料。Then, as shown in step S30, when the terminal device 1 receives the preset answer data corresponding to the selected preset question material from the customer service server unit 2, the terminal device 1 outputs the selected preset question. The default answer data corresponding to the data.
本實施例藉由該等提問選擇次數紀錄來記錄每一使用者的選擇歷史，且藉由當該等提問選擇次數紀錄的其中一者到達該預定提問選擇次數時產生該優選設定資料，從而學習同一位或不同使用者於使用相近自然語言表達查詢請求時的語意，使該客服伺服器單元2於回應該查詢請求時更智慧化。舉例來說，當使用者輸入的查詢請求包含「手續費」時常常選擇「我想知道股票手續費是多少？」之預設提問資料，則經過使用者幾次的相同操作後，當使用者再次輸入包含「手續費」的查詢請求時，該客服伺服器單元2就會直接提供相關於股票手續費的預設解答資料給使用者。再者，本實施例藉由排序預設提問資料能有助於使用者更快速地找到與使用者本意相符的預設提問資料。此外，本實施例藉由該預定提問選擇次數及歸零該等提問選擇次數紀錄，能降低變換該優選設定資料對應關係（對應哪一個預設提問資料）的頻率，且有助於忠實反應使用者選擇行為的改變。In this embodiment, the selection history of each user is recorded by the record of the number of question selection times, and the preferred setting data is generated when one of the record selection selection times reaches the predetermined question selection number, thereby learning The semantics of the same or different users when expressing the query request using similar natural language, make the customer service server unit 2 more intelligent when responding to the query request. For example, when the query request entered by the user includes a "handling fee", the default questioning material of "I want to know what the stock fee is?" is selected. After the user performs the same operation several times, the user When the query request including the "handling fee" is input again, the customer service server unit 2 directly provides the default answer information related to the stock fee to the user. Moreover, the present embodiment can help the user find the preset question data that is consistent with the user's intention by quickly sorting the preset question materials. In addition, in the embodiment, by using the predetermined number of question selection times and zeroing the record of the number of question selection times, the frequency of changing the correspondence relationship of the preferred setting data (corresponding to which default question material) can be reduced, and the faithful response can be used. The choice of behavior changes.
以下配合圖3說明本新型個人化智慧理財客戶服務系統100所執行的一標籤加註程序的流程步驟，在本實施例中，客服伺服器單元2每隔一預定週期（例如1小時）執行該標籤加註程序。首先，如步驟S31所示，該客服伺服器單元2判斷該預定週期內所述商品查詢次數的其中一者是否到達一商品查詢次數門檻值，若是，則先執行步驟S32再執行步驟S33，若否，則直接執行步驟S33。The following describes the process steps of a tagging procedure performed by the novel personalized smart banking customer service system 100 in conjunction with FIG. 3. In this embodiment, the customer service server unit 2 executes the method every predetermined period (for example, one hour). Tag adder. First, as shown in step S31, the service server unit 2 determines whether one of the number of product inquiries in the predetermined period reaches a threshold of the number of product inquiries, and if so, step S32 is performed first, and then step S33 is performed. Otherwise, step S33 is directly executed.
步驟S32是當該客服伺服器單元2判斷該預定週期內所述商品查詢次數的其中一到達閾值者到達該商品查詢次數門檻值（例如5次），該客服伺服器單元2產生一商品標籤，該商品標籤對應於該到達閾值商品查詢次數所對應之該使用者，並指示該到達閾值商品查詢次數所對應之該被查詢金融商品識別資料。舉例來說，若該使用者輸入的查詢請求常常包含「台積電」，則當查詢次數到達該商品查詢次數門檻值時，該客服伺服器單元2就會對該使用者貼上一個「台積電」的標籤。Step S32 is: when the customer service server unit 2 determines that one of the product query times in the predetermined period reaches the threshold of the item query threshold (for example, 5 times), the customer service server unit 2 generates a product label. The product label corresponds to the user corresponding to the number of arrivals of the threshold product, and indicates the financial product identification data corresponding to the number of arrivals of the threshold product. For example, if the query request entered by the user often includes "TSMC", when the number of queries reaches the threshold of the number of times the product is queried, the customer service server unit 2 will attach a "TSMC" to the user. label.
接著，如步驟S33所示，該客服伺服器單元2判斷是否還有尚未判斷過的商品查詢次數，若是，則再次執行步驟S31，判斷另一商品查詢次數是否到達該商品查詢次數門檻值，若否，則執行步驟S34。Then, as shown in step S33, the customer service server unit 2 determines whether there are any product query times that have not yet been judged, and if so, performs step S31 again to determine whether the number of times of another product inquiry reaches the threshold of the product query number, Otherwise, step S34 is performed.
步驟S34是該客服伺服器單元2產生多個對應於該使用者且分別對應該等商品類別的類別查詢次數，該等類別查詢次數的每一者為對應之商品類別所對應之所有金融商品識別資料所對應之商品查詢次數之總和。舉例來說，若該使用者查詢「台積電」5次，且查詢「聯電」10次，「台積電」及「聯電」皆屬「半導體」之商品類別，則對應於商品類別「半導體」之類別查詢次數則為15次。Step S34 is that the customer service server unit 2 generates a plurality of class query times corresponding to the user and respectively corresponding to the product categories, and each of the class query times is the identification of all financial products corresponding to the corresponding product category. The sum of the number of product inquiries corresponding to the data. For example, if the user queries "TSMC" 5 times and enquires "UMC" 10 times, "TSMC" and "UMC" are all "semiconductor" product categories, which correspond to the category of the product category "Semiconductor". The number of times is 15 times.
接著，如步驟S35所示，該客服伺服器單元2還判斷該等類別查詢次數當中的每一者是否到達一類別查詢次數門檻值，若是，則先執行步驟S36再執行步驟S37，若否，則直接執行步驟S37。Then, as shown in step S35, the service server unit 2 further determines whether each of the class query times reaches a category query threshold value, and if so, first performs step S36 and then performs step S37, and if not, Then step S37 is directly executed.
步驟S36是當該客服伺服器單元2判斷該預定週期內該等類別查詢次數當中的其中一到達閾值者到達該類別查詢次數門檻值（例如10次），該客服伺服器單元2產生一類別標籤，該類別標籤對應於該到達閾值類別查詢次數所對應之該使用者，並指示該到達閾值類別查詢次數所對應之商品類別。承接前一個例子，若對應於商品類別「半導體」之類別查詢次數則為15次而超過該類別查詢次數門檻值，則該客服伺服器單元2就會對該使用者貼上一個「半導體」的類別標籤。Step S36 is: when the customer service server unit 2 determines that one of the category query times in the predetermined period reaches the threshold of the category query number (for example, 10 times), the customer service server unit 2 generates a category label. The category label corresponds to the user corresponding to the number of times of reaching the threshold category query, and indicates the item category corresponding to the number of times the threshold category query is reached. In the previous example, if the number of categories corresponding to the category of the product "semiconductor" is 15 times and exceeds the threshold of the number of queries in the category, the customer service server unit 2 will attach a "semiconductor" to the user. Category label.
接著，如步驟S37所示，該客服伺服器單元2判斷是否還有尚未判斷過的類別查詢次數，若是，則再次執行步驟S35，判斷另一類別查詢次數是否到達該類別查詢次數門檻值，若否，則流程結束。Then, as shown in step S37, the service server unit 2 determines whether there are any category query times that have not yet been determined, and if so, performs step S35 again to determine whether the number of times of another category query reaches the threshold of the category query number. No, the process ends.
補充說明的是，雖然在本實施例的該標籤加註程序中是先執行步驟S31至步驟S33，接著再執行步驟S34至步驟S37，但本新型的範圍並不以此為限，在其他實施態樣中，該標籤加註程序可以例如是先執行步驟S34至步驟S37，接著再執行步驟S31至步驟S33，或是同時執行步驟S31~S33及步驟S34~37。It should be noted that, in the labeling program of the embodiment, step S31 to step S33 are performed first, and then steps S34 to S37 are performed. However, the scope of the present invention is not limited thereto, and other implementations. In the aspect, the labeling program may, for example, first perform steps S34 to S37, then perform steps S31 to S33, or perform steps S31 to S33 and steps S34 to 37 simultaneously.
以下配合圖4說明本新型個人化智慧理財客戶服務系統100所執行的一推播程序的流程步驟。首先，如步驟S38所示，該資料庫伺服器單元3將該等金融商品資訊的其中一待推播者傳送給該客服伺服器單元2。The flow steps of a push program executed by the new personalized smart banking customer service system 100 are described below with reference to FIG. First, as shown in step S38, the database server unit 3 transmits one of the financial product information to the customer service server unit 2.
接著，如步驟S39所示，該客服伺服器單元2根據該待推播金融商品資訊產生一對應於該待推播金融商品資訊的標籤組，該標籤組包含至少一資訊標籤。舉例來說，該客服伺服器單元2分析該金融商品資訊的標題包含「台積電」，則對該金融商品資訊貼上一個「台積電」的資訊標籤。Then, as shown in step S39, the customer service server unit 2 generates a label group corresponding to the financial product information to be pushed according to the financial product information to be pushed, and the label group includes at least one information label. For example, if the customer service server unit 2 analyzes that the title of the financial product information includes "TSMC", a "TSMC" information label is attached to the financial product information.
在本實施例中，對應於該待推播金融商品資訊的該標籤組是由該客服伺服器單元2產生的，但本新型並不以此為限。在其他實施態樣中，對應於該待推播金融商品資訊的該標籤組是由該資料庫伺服器單元3提供給該客服伺服器單元2。In this embodiment, the tag group corresponding to the financial product information to be pushed is generated by the customer service server unit 2, but the present invention is not limited thereto. In other implementations, the tag group corresponding to the financial product information to be pushed is provided by the database server unit 3 to the customer service server unit 2.
接著，如步驟S40所示，該客服伺服器單元2判斷該標籤組之所有資訊標籤當中與對應於該使用者的所有商品標籤及所有類別標籤相符之資訊標籤的數目是否到達一預定標籤數目門檻值，若是，則執行步驟S41，若否，則流程結束。Then, as shown in step S40, the customer service server unit 2 determines whether the number of information labels corresponding to all product labels and all category labels corresponding to the user among all the information labels of the label group reaches a predetermined number of labels. The value, if yes, proceeds to step S41, and if not, the flow ends.
步驟S41是當該客服伺服器單元2判斷出該標籤組之所有資訊標籤當中與對應於該使用者的所有商品標籤及所有類別標籤相符之資訊標籤的數目到達該預定標籤數目門檻值，該客服伺服器單元2將該待推播金融商品資訊傳送給該終端裝置1。Step S41 is when the customer service server unit 2 determines that the number of information labels corresponding to all the product labels and all category labels corresponding to the user among all the information labels of the label group reaches the predetermined number of labels, the customer service number The server unit 2 transmits the financial product information to be pushed to the terminal device 1.
最後，如步驟S42所示，當該終端裝置1接收到該待推播金融商品資訊，該終端裝置1輸出該待推播金融商品資訊。Finally, as shown in step S42, when the terminal device 1 receives the financial product information to be pushed, the terminal device 1 outputs the financial product information to be pushed.
舉例來說，若該使用者被該客服伺服器單元2貼了「台積電」、「聯電」及「半導體」共3個商品/類別標籤，而其中一金融商品資訊對應之標籤組包含「台積電」、「半導體」、「聯發科」共3個資訊標籤，且設該預定標籤數目門檻值為2，則由於該使用者被貼的商品/類別標籤與該金融商品資訊對應之資訊標籤相符的數目到達該預定標籤數目門檻值（標籤「台積電」及「半導體」相符），則該客服伺服器單元2將該金融商品資訊推播給該使用者。For example, if the user is attached to the customer service server unit 2 by " TSMC", "UMC" and "Semiconductor", there are 3 product/category labels, and one of the financial product information corresponding to the label group includes "TSMC". "Semiconductor" and "MediaTek" have a total of 3 information labels, and the threshold value of the predetermined number of labels is 2, because the number of products/categories of the user to be posted matches the number of information labels corresponding to the financial product information. The threshold number of the predetermined number of tags (the tags "TSMC" and "semiconductor" match), the customer service server unit 2 pushes the financial product information to the user.
本實施例藉由商品標籤、類別標籤及資訊標籤的產生與比對，能將使用者關注之金融商品對應之金融商品資訊主動地推播給使用者，從而使推播的內容更加符合使用者個人需求及喜好。In this embodiment, by generating and comparing the product label, the category label, and the information label, the financial product information corresponding to the financial product that the user pays attention to can be actively pushed to the user, so that the pushed content is more consistent with the user. Personal needs and preferences.
綜上所述，本新型個人化智慧理財客戶服務系統100的實施例藉由該等種類選擇次數紀錄來記錄該使用者的選擇歷史，且藉由當該等種類選擇次數紀錄的其中一者到達該預定種類選擇次數時產生該個人查詢喜好資料，從而學習該使用者的選擇喜好，使該客服伺服器單元2於回應該查詢請求時更個人化，再者，藉由該等提問選擇次數紀錄來記錄每一使用者的選擇歷史，且藉由當該等提問選擇次數紀錄的其中一者到達該預定提問選擇次數時產生該優選設定資料，從而學習同一位或不同使用者於使用相近自然語言表達查詢請求時的語意，使該客服伺服器單元2於回應該查詢請求時更智慧化，此外，藉由商品標籤、類別標籤及資訊標籤的產生與比對，能將使用者關注之金融商品對應之金融商品資訊主動地推播給使用者，從而使推播的內容更加符合使用者個人需求及喜好，故確實能達成本新型的目的。In summary, the embodiment of the novel personalized smart banking customer service system 100 records the user's selection history by the type of selection number of records, and by one of the types of selection times is reached. The personal type of query preference information is generated when the predetermined type is selected, so that the user's selection preference is learned, so that the customer service server unit 2 is more personalized when responding to the query request, and further, by selecting the number of times of the question selection Recording the selection history of each user, and learning the same or different users to use the similar natural language by generating the preferred setting data when one of the question selection times records reaches the predetermined question selection number of times Expressing the semantics of the query request, so that the customer service server unit 2 is more intelligent when responding to the query request, and in addition, by means of the generation and comparison of the product label, the category label and the information label, the financial product that the user can pay attention to The corresponding financial product information is actively pushed to the user, so that the pushed content is more in line with the user's personal needs. And preferences, it is indeed able to reach this new goal.
惟以上所述者，僅為本新型的實施例而已，當不能以此限定本新型實施的範圍，凡是依本新型申請專利範圍及專利說明書內容所作的簡單的等效變化與修飾，皆仍屬本新型專利涵蓋的範圍內。However, the above is only the embodiment of the present invention. When the scope of the novel implementation cannot be limited thereto, all simple equivalent changes and modifications according to the scope of the patent application and the contents of the patent specification are still This new patent covers the scope.
100‧‧‧個人化智慧理財客戶服務系統
1‧‧‧終端裝置
2‧‧‧客服伺服器單元
3‧‧‧資料庫伺服器單元
S01~S42‧‧‧流程步驟100‧‧‧Personalized Smart Banking Customer Service System
1‧‧‧ Terminal devices
2‧‧‧Customer Server Unit
3‧‧‧Database server unit
S01~S42‧‧‧ Process steps
本新型的其他的特徵及功效，將於參照圖式的實施方式中清楚地呈現，其中： 圖1是本新型個人化智慧理財客戶服務系統的一實施例的一硬體連接關係示意圖； 圖2是該實施例的一流程圖，說明該個人化智慧理財客戶服務系統執行一查詢程序的流程步驟； 圖3是該實施例的另一流程圖，說明該個人化智慧理財客戶服務系統執行一標籤加註程序的流程步驟； 及 圖4是該實施例的又一流程圖，說明該個人化智慧理財客戶服務系統執行一推播程序的流程步驟。Other features and functions of the present invention will be apparent from the following description of the drawings, wherein: FIG. 1 is a schematic diagram of a hardware connection relationship of an embodiment of the present personalized personal smart banking customer service system; Is a flowchart of the embodiment, illustrating a process step of the personalized smart banking customer service system executing a query procedure; FIG. 3 is another flow chart of the embodiment, illustrating that the personalized smart banking customer service system executes a label The flow of the program is added; and FIG. 4 is still another flow chart of the embodiment, illustrating the process steps of the personalized smart banking customer service system executing a push program.
100‧‧‧個人化智慧理財客戶服務系統 100‧‧‧Personalized Smart Banking Customer Service System
1‧‧‧終端裝置 1‧‧‧ Terminal devices
2‧‧‧客服伺服器單元 2‧‧‧Customer Server Unit
3‧‧‧資料庫伺服器單元 3‧‧‧Database server unit
Claims (6)
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW105218432U TWM541070U (en) | 2016-12-02 | 2016-12-02 | Personalized smart financial management customer service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW105218432U TWM541070U (en) | 2016-12-02 | 2016-12-02 | Personalized smart financial management customer service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| TWM541070U true TWM541070U (en) | 2017-05-01 |
Family
ID=59370694
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| TW105218432U TWM541070U (en) | 2016-12-02 | 2016-12-02 | Personalized smart financial management customer service system |
Country Status (1)
| Country | Link |
|---|---|
| TW (1) | TWM541070U (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI643147B (en) * | 2016-12-02 | 2018-12-01 | 群益金鼎證券股份有限公司 | Personalized smart wealth management customer service system and control method thereof |
| US11087402B2 (en) | 2017-12-29 | 2021-08-10 | Advanced New Technologies Co., Ltd. | Method and device for pushing information and method and device for determining default input value |
-
2016
- 2016-12-02 TW TW105218432U patent/TWM541070U/en unknown
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| TWI643147B (en) * | 2016-12-02 | 2018-12-01 | 群益金鼎證券股份有限公司 | Personalized smart wealth management customer service system and control method thereof |
| US11087402B2 (en) | 2017-12-29 | 2021-08-10 | Advanced New Technologies Co., Ltd. | Method and device for pushing information and method and device for determining default input value |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US8266019B2 (en) | Optimizing retrieval of object-associated information | |
| TWI221578B (en) | Dynamic load balancing using semantic traffic monitoring | |
| US7603291B2 (en) | Multi-modal sales applications | |
| CN100517304C (en) | Method sorting result page | |
| US8589429B1 (en) | System and method for providing query recommendations based on search activity of a user base | |
| US7006990B2 (en) | Electronic product catalog systems | |
| CN105573966A (en) | Adaptive Modification of Content Presented in Electronic Forms | |
| US20040181467A1 (en) | Multi-modal warehouse applications | |
| CN100461159C (en) | Hierarchical data-driven navigation system and method for information retrieval | |
| US20140172543A1 (en) | Systems and methods for automatic control of marketing actions | |
| KR20180022762A (en) | Method, system and computer-readable recording medium for providing customer counseling service using real-time response message generation | |
| US10853424B1 (en) | Content delivery using persona segments for multiple users | |
| CN103049475A (en) | Spreadsheet program-based data classification for source target mapping | |
| US20100205052A1 (en) | Self-uploaded indexing and data clustering method and apparatus | |
| US20080103936A1 (en) | Automated decision assistant | |
| TWM541070U (en) | Personalized smart financial management customer service system | |
| TWI643147B (en) | Personalized smart wealth management customer service system and control method thereof | |
| JP4681200B2 (en) | Conversation response support method and system, and computer program | |
| US20140316949A1 (en) | Buyer-seller property match mailer notification method | |
| US20220044150A1 (en) | Systems, methods, and apparatus to classify personalized data | |
| CN112487277B (en) | Data distribution method and device, readable storage medium and electronic equipment | |
| KR20020006905A (en) | System and method for providing search index information with real-time changing, a media for recording program source | |
| CN111046151B (en) | Message processing method and device | |
| JP2002230271A (en) | Method of replying to inquiry, and program | |
| KR102074419B1 (en) | Intelligent product information collection server and product information collect method using the same |