TWM526726U - Open communication platform - Google Patents

Description

Open communication platform

This creation is about an open communication platform that allows you to communicate with the store immediately when you are ready to use the store's goods/services.

In today's life, users usually search their stores through their terminal devices, such as smart phones or tablets, to find the phone numbers of the stores they need, and then through them. Call the way to make a reservation for the goods/services of the store.

However, the complicated scheduling process described above is very inconvenient for the user. After the reservation is completed, if the user has a question, the customer service call must be made again to communicate with the store, but the customer service phone often encounters a busy line or The problem of full line, the user can not communicate with the store immediately, making the current customer service problems emerge one after another.

In addition, due to the development of today's communication software, users can communicate with the store through the communication software in the terminal device. However, the user must first check the account of the store communication software and add the store to a friend before they can communicate with the store. The methods are also complicated and cannot achieve the effect of instant communication.

In order to solve the above problems, the present invention provides an open communication platform. When a user subscribes to a product/service on a web page of a store, the store can establish a chat group directly with the user in the chat area.

To achieve the above objective, the open communication platform of the present invention comprises: a user management unit having a user module for storing and managing member information of each user; and a store management unit connecting the user The management unit has a store module, a shelf module and a build module. The store module stores and manages the member information of each store, and the shelf module is for each store to establish a web page to store the stores. a plurality of goods/services are provided; and a control unit is connected to the user management unit and the store management unit, and has a display module, wherein the display module can display an operation interface to each user's terminal device by means of a connection means After the user logs in, the operation mask has a chat area for each user to conduct online chat with other users, and each user subscribes to complete a product through the terminal device on each store's web page. / Service, the control module can transfer the message scheduled by each user to the store module to notify each store, and create a module for each store to set themselves up Each user-created chat area in one chat group.

After the users log in by means of the link means, the operation interface is available for each user to inquire about each store and display one of the store's selected areas for each user to click to connect to the online pages of each store. Book the goods/services of each store.

Among them, the operation mask has a menu. The menus are used by the stores to make a plurality of groups according to the type of goods/services. After each user selects one of the groups, the operation interface can display the selected areas belonging to each store in the group.

The control unit further has a positioning module, so that the store systems displayed by the operation interface are located near each user.

Among them, the operation interface has a dynamic wall area for each user and each store to share information with each other. When each user subscribes to complete a product/service on each store's web page, each network page can display a selection. Single, for each user to choose whether to share the information of the scheduled goods/services to the dynamic wall area.

With the above, one of the functions can be achieved by the user. The user can search for each store through the web browser through the terminal device, or log in to the open communication platform, and query the stores according to their needs in the operation interface to solve the problem at any time. The user's food and clothing and other needs are supported by the user. Through the positioning module, the user can directly search for the store near the location through the operation interface, thereby saving time for finding the store.

By the above, the creation can achieve the second effect. When the user is scheduled to complete the goods/services on the online page of the store, the store can directly establish the chat group with the user directly in the chat area, and save the use. The searcher must find the complicated steps of the store and then join the friends, so that the store and the users in the chat group can easily convey the message directly, the user can instantly communicate with the store, and solve the problem of inconvenient communication of the traditional customer service phone.

By the above, the creation can achieve the third effect. When the user completes the reservation, the predetermined product/service message can be shared to the dynamic wall area to assist the store advertisement.

The central idea expressed in the column of the above-mentioned creation content for convenience of explanation is expressed by a specific embodiment.

Referring to FIG. 1 to FIG. 10, the present invention provides an open communication platform 100 and a method for operating the same, for a plurality of users respectively to subscribe to a plurality of stores' goods/services through a terminal device 200, and the present invention The open communication platform 100 includes a user management unit 10, a store management unit 20, and a manipulation unit 30.

The user management unit 10 has a user module 11 in which the user module 11 stores and manages member data of each user.

The store management unit 20 is connected to the user management unit 10 and has a store module 21, a shelf module 22 and an establishment module 23, wherein the store module 21 stores and manages member information of each store, and is installed on the shelf. Group 22 is for each store to establish a web page 40 to put a plurality of goods/services of each store, and in this creation, the goods/services of each store may be physical goods or intangible living services. For example, car service, rental service, home stay service, group purchase service, tour guide service or event registration.

The control unit 30 is connected to the user management unit 10 and the store management unit 20, and has a display module 31 and a positioning module 32. The display module 31 can display an operation interface 50 by a connecting means. The terminal device 200 of each user, in the present creation, the terminal device 200 can be a mobile device such as a tablet computer or a smart phone, or a non-mobile device that is a desktop computer. When the terminal device 200 is a non-mobile device, The connection means can be a link software. When the terminal device 200 is a mobile device, the connection means can be a micro application (APP). For example, the terminal device 200 is used as the mobile device. If the user terminal device 200 does not have a connection means installed, the control unit 30 can send an email to the user's terminal device 200, and the email has a downloading address of the connection means for the user to select and download and install. On the other hand, if the user's terminal device 200 has the connection means installed, the manipulation unit 30 does not send an e-mail.

The operation interface 50 has a chat area 70 and a dynamic wall area 80. As shown in FIG. 8, the chat area 70 is used for each user to conduct online chat with other users or stores, and the dynamic wall area 80 is available for use. The user and the store share information with each other, and when each user subscribes to the goods/services of each store through the terminal device 200 on the web page 40 of each store, the control unit 30 can transmit the message reserved by each user to the store. The module 21 is configured to notify each store. In addition, each web page 40 can display a selection list, as shown in FIG. 7, for each user to select whether to share the predetermined product/service message to the dynamic wall area 80. .

Moreover, when the reservation is completed, the establishment module 24 can be used by each store to establish itself and each user in the chat group 71a, 71b of the chat area 70, as shown in FIG. 8 and FIG. Other users of the same group, the establishment module 24 can be used by each store to establish each user and other users of the same group in the chat group 71a, 71b.

In addition, when the reservation is completed, the establishing module 24 can further specify a service personnel 25 for each store, as shown in FIG. 9, and can issue a friend invitation to each user in the name of the service personnel 25, so that the service personnel 25 can Each user conducts an online chat in one of the private chat areas 72 in the chat area 70, as shown in FIG. 10, and the service personnel 25 is also located in the list of the chat group 71b.

In the preferred embodiment of the present invention, after the user logs in through the operation interface 50, the operation interface 50 can display a menu 60, which is a function button 90 of the operation interface 50 shown in FIG. 3 and FIG. To make a switch, the menu 60 series will use the type of goods/services of each store as a plurality of groups 61a for each user to query according to their needs. For example, in Fig. 3, the menu 60 is firstly used for life and transportation. , travel, second-hand class, these stores are made up of a plurality of groups 61a, and the living class is divided into several groups 61b by restaurants, restaurants, activities, second-round movies, and beverage delivery. After the user selects one of the groups 61b, the operation interface 50 can display one of the stores 62 belonging to each of the stores in the group 61b, as shown in FIG. 4, and the positioning module 32 can locate the stores in the vicinity of each user. After each user clicks on the selection area 62 of each store, the user can enter the web page 40 of each store, as shown in FIG. 6, to order the goods/services of each store.

Preferably, the operation interface 50 has an area screening area 63 adjacent to the selection area 62 of each store for each user to select, and the operation interface 50 can be changed to display the stores by the stores near the users. Local areas (such as counties and cities) are classified and displayed as shown in Figure 5.

In addition, the operation interface 50 shown in FIG. 3 has a search area 64 adjacent to the group 61a for each user to directly input the store name search of each store.

Through this creation, the user can search for each store through the web browser through the terminal device 200, or log in to the open communication platform 100, and query the stores according to the needs of the operation interface 50 to solve the user's needs at any time. With the positioning module 32, the user can directly search for a store near the location through the operation module 50, thereby saving time for finding a store.

In addition, when the user is scheduled to complete the goods/services on the online page 40 of the store, the store can directly establish itself and the user in one of the chat groups 71a, 71b of the chat area 70, eliminating the need for the user to find the store and then join. The complicated steps of the friends, so that the stores and users in the chat groups 71a, 71b can easily convey the message directly, the user can instantly communicate with the store, and solve the problem of inconvenient communication of the traditional customer service phone.

The above embodiments are merely illustrative of the present invention and are not intended to limit the scope of the present invention. Any modification or change that is not in violation of the spirit of this new type is beyond the scope of this new type of protection.

100‧‧‧Open communication platform
200‧‧‧ Terminals
10‧‧‧User Management Unit
11‧‧‧User Module
20‧‧‧Store Management Unit
21‧‧‧Store Module
22‧‧‧Upper module
23‧‧‧Building modules
25‧‧‧Service staff
30‧‧‧Control unit
31‧‧‧Display module
32‧‧‧ Positioning Module
40‧‧‧Web page
50‧‧‧Operator interface
60‧‧‧ menu
61a, 61b‧‧‧ group
62‧‧‧Selection area
63‧‧‧Regional screening area
64‧‧‧Search area
70‧‧‧ Chat Area
71a, 71b‧‧‧ Chat Group
72‧‧‧private chat area
80‧‧‧dynamic wall area
90‧‧‧ function button

FIG. 1 is a schematic diagram of a user logging in to an open communication platform at a terminal device. Figure 2 is a block diagram of the creation. Figure 3 is a schematic diagram of the operation of this creation (1). The menu of the operation interface will be used by each store to make multiple groups according to the type of goods/services. Figure 4 is a schematic diagram of the operation of the creation (2). The operation interface shows the selection area belonging to the restaurant category. Figure 5 is a schematic diagram of the operation of this creation (3). The operation interface displays the restaurant-type stores in the county and city areas. Figure 6 is a schematic diagram of the operation of the creation (4). After the user selects the location of the store by the operation interface, the user enters the online page of the store. Figure 7 is a schematic diagram of the operation of the creation (5). When the user completes the reservation of the online page of the store, the user shares the information of the predetermined product/service to the dynamic wall area. Figure 8 is a schematic diagram of the operation of the creation (6). The store establishes users and other users of the same company in the chat group of the chat area. Figure 9 is a schematic diagram of the operation of this creation (7), and the module is established for the designated service personnel of the store. Figure 10 is a schematic diagram of the operation of the creation (8). The service personnel can conduct online chat with the user in the private chat area in the chat area, and the service personnel are also located in the list of the chat group.

100‧‧‧Open communication platform

10‧‧‧User Management Unit

11‧‧‧User Module

20‧‧‧Store Management Unit

21‧‧‧Store Module

22‧‧‧Upper module

23‧‧‧Building modules

30‧‧‧Control unit

31‧‧‧Display module

32‧‧‧ Positioning Module

Claims (11)

An open communication platform for a plurality of users to subscribe to a plurality of stores' goods/services through a terminal device, the open communication platform comprising: a user management unit having a user module for Storing and managing member information of each user; a store management unit, which is connected to the user management unit, and has a store module, a shelf module and a build module, and the store module stores and manages each The member information of the store, the shelf module is for each store to establish a web page to put a plurality of goods/services of each store; and a control unit connecting the user management unit and the store management unit And having a display module, wherein the display module can display an operation interface to each of the user's terminal devices by a connection means for each user to log in, the operation mask has a chat area for For each user to conduct an online chat with other users, and each user through each of the terminal devices When the online page of the store is scheduled to complete a product/service, the control unit can transmit the message predetermined by the user to the store module to notify each store, and the establishment module can be used by each store A chat group established in the chat area with each user. The open communication platform of claim 1, wherein if the user has other users in the same industry, the establishing module is provided for each store to establish each user and other users of the same company together In the chat group. The open communication platform of claim 2, wherein each user of the user and his peers can choose whether to join the chat group. The open communication platform of claim 2, wherein the establishing module is configured to allow each of the stores to designate a service personnel, and a friend invitation may be issued to each user in the name of the service personnel, so that the service personnel can Online chat is performed with each of the users in a private chat area in the chat area, and the service personnel are also located in the list of the chat groups. The open communication platform of claim 2, wherein the operation interface further has a dynamic wall area for each user and each store to share information with each other, and each user is in the network of each store. When the page is scheduled to complete a product/service, each of the web pages can display a menu for each user to select whether to share the message for the item/service to the dynamic wall area. The open communication platform of any one of claims 1 to 5, wherein after the user logs in by the linking means, the operating interface is available for each user to query each store and display each One of the store's selection areas is available for each user to click on the online page of each store to make a reservation for each store's goods/services. The open communication platform of claim 6, wherein the operation mask has a menu, and the menus are used by the store to make a plurality of groups according to the type of goods/services, and each user selects one of the groups. The operation interface can display the selected areas belonging to each of the stores in the group. The open communication platform of claim 7, wherein the operation interface has a search area adjacent to the plurality of groups, so that each user can directly input the store name search of each store. The open communication platform of claim 7, wherein the control unit further has a positioning module, so that the store systems displayed by the operation interface are located near the respective users. The open communication platform of claim 9, wherein the operation interface has a regional screening area adjacent to the selected area of the store for each user to click, the operation interface can display each user The nearby stores are changed to display the stores in the local area. The open communication platform according to any one of claims 1 to 5, wherein the connection means is a micro application or a link software, and if the connection means is not installed in each user terminal device, each user When the website of each store is scheduled to complete a product/service, the control unit may send an email to each user's terminal device, and the email has the download URL of the link means for each use. After clicking, download and install and log in.