M423311 四、指定代表圖： (一) 本案指定代表圖為：第（一）圖。 (二) 本代表圖之元件符號簡單說明： 1 ·配送媒合平台 3 ·網路電話交換機 6 ·手機 2·地理資訊系統 4 .用戶端行動裝置 A ·網際網路 五、新型說明： 【新型所屬之技術領域】 本創作係有關一種基於雲端服務模式之即時配送裝置，尤指一 種讓快遞人員與客戶直接在平台上進行全自動化的直接配送媒合交 易服務。從而使配送服務達到具便利性、機動性、簡易溝通與快速 送達等之新自動化配送服務模式之即時配送裝置。 【先前技術】 按；由於現今電子商務、網購與拍賣盛行，宅配已是一種不可 或缺的遞送服務方式，也是串起物流網的重要環節，而且其服務對 象已從供應商、盤商擴展到小型商家、個體戶或者家庭個人，遞送 業者也從大型貨運公司、快遞業者發展到小型區域快遞公司或者快 遞個體戶。以往物流業者的服務對象大多為供應商、盤商，其遞送 標的單純量多且遞送地幾乎固定，不過，若將服務對象擴展到小型 商家、個體戶或者家庭個人，其遞送物將變成少量多樣且遞送地不 定，這對遞送(業)者所造成的影響是遞送成本增加、遞送效率不佳或 2 M423311 了峨糊，购或綱 得到的 系統，但金想辦法發展出缺供最有鱗的快遞服務 二4 ’㈣快遞業者或者快遞個體戶來說，辭是不可能做 Μ㈣f配遞魏務’Α多由委運者將遞送物送至收件點如郵 ΠΓ委運者電話聯絡快遞業者來取件，不管採用何種方 這種做法的缺 法’白偏快遞業者統—概快遞員付與遞送任務， 點與問題為： (1) 客戶無法在委託遞送任務時，事先知道哪位快 此項遞送任務。 遞員會負責 會來取件(3) ⑵客戶無法在委託遞送任務時，事先明確確認快遞人員何時 送時間 客戶無法在委託遞送任務時，與快遞員主動約定配置遞 配送時間 ⑷快遞人員無法在接受遞送任務時，與委運者、.嶋協調 戶委託案件 ⑸快遞人員無法在接受遞送任務時，自主職配送路線。 ⑹快遞人員必_編加盟她_者，否則無法接到客 則述所存在的問題，亦是造成目前遞送服務效率低落的原因， 且若前述·題樣有賴解決，秘會延誤魏，也會衍生出多 餘的遞送管嶋，編_入，纖物的高滿意度 3 M423311 的肯定。 是以’申請人思考利用雲端運算服務來創新設計出一個高效 率、南便利性與低維運成本的遞送服務系統。祈能充分解決前述快 遞作業所存在之問題。 【新型内容】 本創作之主要目的，即在提供-種雲端服務模式之即時配 # 送裝置’讓快遞人員與客戶直接在平台上進行全自動化的直接配送 媒合交易服務。從而使配送服務達到具便概、機動性、簡易溝通 與快速送達等服務效能。 前述之基於雲端服務模式之即時配送裝置，主要係結合佈建在 雲端上的配送媒合平台、地理資訊系統、網路電話交換機（麵幻與 用戶端的行練置鍵立-個遞送㈣絲者與餅者全自動化直 接交易的媒合平台，讓客戶可以㈣web簡、智慧财機直接連結 # 至配送媒合平料贼直接撥打電話至配送媒合平台語音服務系統 做即時配送媒合服務，從而讓快遞人員與客戶直接在平台上進行全 自動化的直接配送媒合交易服務。從而使配送服務達到具便利性、 機動性、簡易溝通触速送達等之新自動化輯服務模式。 【實施方式】 請同時參閱第-圖及第二圖，係為本創作之架構圖。如圖所示， 本創作主要是結合倾在#端上_魏合平台i、_資訊系統 2、網路電話交換機3(IPPBX3)與用戶端行動裝置4 (商家㈣來 建立-個遞送服務需求者與供給者全自動化直接交易的媒合平台， 4 M423311 讓客戶可以經由web網頁、 直接撥打電縣配麟合平台i語音赚系騎㈣配送媒合服 務，讓快遞人員與客戶直接在配送媒合平台工上進行全自動化的直 接配送媒合交鎌務。而本裝置魏主要是在配送媒合平台丄、網 路電話交換機3與用戶端行動裝置4上運作，其中：M423311 IV. Designated representative map: (1) The representative representative of the case is: (1). (2) Brief description of the symbol of the representative diagram: 1 · Distribution and mediation platform 3 · Internet telephone exchange 6 · Mobile phone 2 · Geographic information system 4. User-side mobile device A · Internet 5, new description: TECHNICAL FIELD This is a real-time distribution device based on the cloud service model, especially a direct distribution match transaction service that allows couriers and customers to fully automate on the platform. This enables the delivery service to reach an instant delivery device with a new automated delivery service model that is convenient, mobile, easy to communicate and fast to deliver. [Previous technology] Press; Due to the prevalence of e-commerce, online shopping and auction, home delivery is an indispensable delivery service method, and it is also an important part of the logistics network, and its service target has been extended from suppliers and distributors. Small businesses, self-employed individuals or family individuals, and delivery companies have also evolved from large freight companies and express delivery companies to small regional express delivery companies or express self-employed individuals. In the past, most of the service providers of the logistics industry were suppliers and distributors, and the delivery targets were simple and the delivery was almost fixed. However, if the service target was extended to small businesses, self-employed individuals or family individuals, the delivery materials would become small and diverse. The delivery is uncertain, and the impact on the delivery is the increase in delivery costs, poor delivery efficiency, or 2 M423311, a system of purchases or acquisitions, but Kim thinks ways to develop the most scaly express delivery. Service 2 4 '(4) Express delivery company or express self-employed, the resignation is impossible to do Μ (4) f delivery Wei Α ' Α 由 由 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委 委Regardless of the party's lack of practice, the white-handed courier system - courier delivery and delivery tasks, points and problems are: (1) customers can not know in advance when the task is commissioned to deliver the task Item delivery task. The delivery staff will be responsible for the pick-up (3) (2) The customer can not clearly confirm when the courier will send the time when the client delivers the task. The customer can not arrange the delivery time with the courier when the client is unable to deliver the task. (4) The courier cannot When accepting the delivery task, the coordinator and the coordinator will entrust the case (5) the courier cannot deliver the self-distribution route when accepting the delivery task. (6) The courier must be _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Derived from the extra delivery tube, compiled, and the high satisfaction of the fiber 3 M423311 affirmation. It is based on the applicant's thinking about using cloud computing services to innovatively design a delivery service system with high efficiency, south convenience and low maintenance cost. Prayer can fully solve the problems of the aforementioned express delivery operations. [New Content] The main purpose of this creation is to provide a fully automated direct delivery media transaction service on the platform directly by the courier and the customer in the provision of a cloud service model. In this way, the delivery service can achieve service efficiency such as convenience, mobility, simple communication and fast delivery. The aforementioned instant delivery device based on the cloud service mode mainly combines the distribution media platform deployed on the cloud, the geographic information system, and the network telephone exchange (the face and the user's line practice key-to-delivery (four) wire With the fully automated direct trading platform of the cake, the customer can (4) web simple, smart money machine direct link # to the distribution media flat thief directly call the distribution media platform voice service system to do instant distribution media service, thus The courier and the customer can directly automate the direct distribution mediation transaction service on the platform, so that the delivery service can reach a new automated service mode with convenience, mobility, simple communication speed delivery, etc. [Embodiment] At the same time, referring to the first and second figures, this is the architectural diagram of the creation. As shown in the figure, this creation is mainly combined with the #端上_魏合平台i, _Information System 2, VoIP Switch 3 ( IPPBX3) and the client mobile device 4 (business (4) to establish a mediation platform for fully automated direct transactions between the delivery service demander and the supplier, 4 M423311 Through the web page, you can directly dial the electricity distribution of the county, and the distribution of the media service. The courier and the customer can directly carry out the fully automated direct delivery service on the distribution platform. The device Wei mainly operates on the distribution media platform, the network telephone exchange 3 and the client mobile device 4, wherein:
智慧型手機直接連結至g域媒合平台上或 該配送媒合平台1 ’係為—讎系統，採用雲端服務作業平台， 其前端為-網頁舰器，透過自行撰寫之網頁程式結合後端的網路 電話交換機3 'GGGGLE的雲端電子地圖服務與後端資料庫以提供 用戶遞送服務最適化媒合職、Μ遞送狀態棘鱗理人員做遞 送服務監控等。其後端介接佈建在雲端上的地理f訊系統2、簡訊 Gateways與麟電話交換機3 ’系統與系統或設備與設備均佈建在 雲端上，然後透過網際網路A連結，主要功能係提供基本資料維護、 S己送媒合服務與麟最佳化簡及遞送料計算、帛戶管理和客戶 服、用戶遞舰態追猶監㈣。餅錢者與承運者乃至於收物 者皆可以直接在此配送媒合平台i上進行地雜置與託運事項的溝 通與確認，促使三方在_與錢上皆可獲取最大的利益並期望 大幅縮短遞送時程與運輸成本； 該地理資訊系統2，係由google提供的雲端電子地圖服務，採 用GOOGLE提供的雲端電子地圖服務，運用其API自行鑛結合網路電 。舌交換機、行動載台與衛星定位系統之程式，以提供配送媒合位置 疋位與遞送狀態位置追縱等服務。 該網路電話X換機3，係採帛開源軟體Asteriskij；電話用戶交 5 M423311 換機（PBX),透過自行撰寫之互動式語音回應（IVR)系統程式以連 接多種不同的電話終端，包括傳統電話機4丄、v〇Ip SIp電話4 2 與GSM行動電話4 3等，以提供自動化配送媒合、通信轉接與直接通 信溝通等服務並進行簡訊傳送。 前述本創作係運用整合通信技術（整合傳統電話6、手機7、The smart phone is directly connected to the g domain media platform or the distribution media platform 1' is a system, and the cloud service operating platform is used. The front end is a web browser, and the web page program is combined with the back end network. Road telephone switch 3 'GGGGLE's cloud electronic map service and back-end database to provide user delivery services to optimize the media, the delivery status of the spine to do delivery service monitoring. The back end is connected to the geographic information system 2, the Gateway Gateway and the Lin telephone switch 3 'system and system or equipment and equipment are built in the cloud, and then connected through the Internet A, the main function system Provide basic data maintenance, S self-delivery services and Lin optimization and delivery materials calculation, account management and customer service, user delivery status to chase (4). Both the breadmaker and the carrier and even the recipient can directly communicate and confirm the miscellaneous and consignment matters on the distribution platform i, so that the three parties can obtain the maximum benefit in both _ and money and expect a large Shorten the delivery schedule and transportation cost; The geographic information system 2 is a cloud electronic map service provided by Google, which uses the cloud electronic map service provided by Google to use its API to mine the network power. The tongue switch, the mobile stage and the satellite positioning system program provide services such as delivery location location and delivery status location tracking. The VoIP X 3 is a collection of open source software Asteriskij; the telephone user pays 5 M423311 (PBX), through a self-written interactive voice response (IVR) system program to connect a variety of different telephone terminals, including traditional The telephone 4丄, the v〇Ip SIp telephone 4 2 and the GSM mobile phone 43 are provided to provide services such as automated distribution, communication and direct communication, and to perform short message transmission. The aforementioned creation uses integrated communication technology (integration of traditional telephone 6, mobile phone 7,
VoIP、簡訊Gateway 5及網路電話交換機3等介面)與雲端服務模式 (在端配送媒合平台1、雲端地理資訊系統2、雲端通訊服務（簡 訊與VoIP))發展出具「便利性」、「機動性.」、「簡易溝通」與 「快速送達」等優勢的新自動化配送服務模式。 請參閱第三圖，係為本創作配送媒合IVR動作流程圖。如圖所 示’網路電話交換-通訊整合雲端服務平台功能通訊整合雲端服務平 台疋-佈建在雲端上的瓣電話交換機，透過此錢機介接傳統電 話、GSM手機、驗、簡訊，並與地理資訊系統、配送媒合平台系統 相互連結運作，此魏平台的運作核心為―互動式語音回應⑽）系 統，主要功能是提供自動化配送媒合'通信轉接與直接通信溝通等 服務。 本系統的手機端程式功能主要是提供給快遞触媒合任務確 認、任務查詢、遞送狀況回報與目前位置回報等，其功能說明如下： 會員委託遞送任務後雲端服務平台會自動 傳送簡訊或透過此手機程式將任務資訊傳遞到對應媒合的快遞員手 機6中’錄遞貞手機6上會自_示赌確郷合之遞送任務清 6 、遞員可自行輸人或更正與客戶議價後的最後顧運送費用， 待確認承接此遞送任錢，系統赠確認過_合任務轉顯示於已 確認任務清單中，如附件一所示。 快遞員遞送郵件時’可以透過任務查詢得知寄件地址收件地 址聯絡人電送、委託訂單時間、遞送運費，透過查詢使快遞員可 以有效的儀時耻取件，把郵件轉交至餅人手中，如附件二所 示。 f夬遞員透過手機6，可隨時隨地回報遞送任務的遞送狀況例 ^已取貨、已交貨、遞送中、已取款結案等，讓系統後端的客服、 s理人員可崎時得知該快遞員的遞送狀況，如附件三所示。 快遞員透過手機GIS地圖服務與GPS定位系統把目前的位置(郵 遞區號)和目前的工作狀況，例如：無案等待中、有案可在接案已 有案不再接案、休息中不接案等一併回報給後端的配送媒合服務平 台，讓纽後端的客服、管理人員可靖時得知快遞員的最新位置， 以利即時做任務指派或管理，如附件四所示。 _實施例’僅為摘作之較佳實施方式，而非限制本創 作之範圍’凡經由些微修飾、變更，仍不失本創作之要義所在，亦 不脫本創作之精神範疇。 综上所述，本創作結合佈建在雲端上的配送媒合平台'地理資 訊系統、網路電話交換機αΡΡβχ)與用戶端的行動裝置來建立—個遞 送服務需求者與供財全自動化直接交易的媒合平台，讓客戶可以 經由web㈣、智慧财機直接連結至配送媒合平以統或直接撥 打電話至料媒合平台語音服務线爾時輯媒合财，從而讓 快遞人員與客戶直接在平台上進行全自動化的直接配送媒合交易服VoIP, SMS Gateway 5 and VoIP Switch 3 and the cloud service model (in the end of the distribution platform 1, cloud GIS 2, cloud communication services (new message and VoIP)) developed "convenience", " New automated delivery service model with advantages such as mobility, "simple communication" and "fast delivery". Please refer to the third figure, which is the flow chart of the IVR action for this creative distribution. As shown in the figure, 'Internet telephony exchange-communication integration cloud service platform function communication integration cloud service platform 疋--the petal telephone switch built on the cloud, through this money machine to interface with traditional telephone, GSM mobile phone, inspection, newsletter, and It is connected with the geographic information system and the distribution media platform system. The core of the operation of this Wei platform is the interactive voice response (10) system. The main function is to provide automatic distribution and communication services such as communication and direct communication. The mobile terminal function of the system is mainly provided to the courier, the task confirmation, the task inquiry, the delivery status report and the current position return, etc. The functions are as follows: After the member delegates the delivery task, the cloud service platform will automatically send the newsletter or through the mobile phone. The program will transfer the mission information to the corresponding courier's mobile phone 6 'received 贞 mobile phone 6 will be _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Regarding the shipping cost, to confirm the acceptance of this delivery, the system gift confirmation is displayed in the list of confirmed tasks, as shown in Annex 1. When the courier delivers the mail, 'you can find the mailing address of the mailing address, the order time, and the delivery cost through the task inquiry. The inquiring can make the courier can take the mail in the hands of the cake. As shown in annex II. f 夬 夬 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过 透过The delivery status of the courier is shown in annex III. The courier uses the mobile phone GIS map service and the GPS positioning system to set the current location (postal area code) and the current working status, for example, no waiting for the case, there is a case that can be closed in the case of the case, and not in the rest. The case will be returned to the back-end distribution media service platform, so that the customer service and management personnel at the back end of the New Zealand can know the latest location of the courier, so as to facilitate task assignment or management, as shown in Annex IV. The present invention is merely a preferred embodiment of the invention, and is not intended to limit the scope of the invention. In summary, this creation combines the distribution media platform “geographic information system, network telephone exchange αΡΡβχ” built on the cloud with the mobile device of the client to establish a delivery service demander and fully automated direct transaction. The media platform allows customers to connect directly to the distribution media via the web (4), smart money machine to directly or directly call the media to the platform, the voice service line, and the media, so that the courier and the customer directly on the platform. Fully automated direct distribution matchmaking service
【圖式簡單說明】 第-圖及第二圖係本創作之架構圖。 第三圖係本創作配送媒合IVR動作流程圖。 附件-細件四係摘作之操作實施例圖。 【主要元件符號說明】 1 ·配送媒合平台 3 ·網路電話交換機 4a·商家 4 2 .VOIP SIP 電話 5 ·簡訊 Gateway Α·網際網路 2·地理資訊系統 4.用戶端行動裝置 4 1 ·傳統電話機 4 3 ’GSM行動電話 6·手機[Simple description of the diagram] The first and second diagrams are the architectural diagrams of this creation. The third picture is the flow chart of the IVR action of this creation distribution. Attachment - Figure of the operation example of the four parts of the fine parts. [Main component symbol description] 1 · Distribution media platform 3 · Internet phone switch 4a · Merchant 4 2 . VOIP SIP phone 5 · Newsletter Gateway 网 · Internet 2 · Geographic information system 4. User mobile device 4 1 · Traditional telephone 4 3 'GSM mobile phone 6 · mobile phone