M413180 五、新型說明： 【新型所屬之技術領域】 本創作係為-種顧客接待系絶，特別為一種能以無 作控制顯示晝面且能與顧客互動之互動式顧客接待系殊。苹 【先前技術】 對於服務人員數量較少的店家，如果服務人員必 開櫃台或收銀機，在這段時間内就無法掌握店内來客時離 並且無法即_提供服務，從接軸客及處理回軸 1 需求的觀點來看，確實是存在有極大的問題。 、 再者，目前在店家櫥窗或是在廣告看板上張貼海報 訊息，不僅單調、缺乏吸引力，而且通常只能呈現單方贋σ 告訊息強迫收視，無法與看板前的顧客作多元互動。如土的廣 但不容易吸引路過群眾的目光，而且也間接地減少路過^ ^ 下來注目的時間。 争 於商品展示賣場中，同樣存在著類似的問題。例如，為了 節省經營成本，在陳列擺設有商品的透明櫥窗旁通常無服務人 員進行產品解說，而顧客僅能憑藉其購買慾望或視覺感官決定 疋否進行購買。但是，若是顧客不能拿取或觸摸商品，顧客通 吊只能得知商品外觀及售價，且無法對於商品之相關内容及使 用方式有通盤的認識，容易使顧客對商品存有相當之疑慮。不 過，若是要讓顧客拿取或觸摸商品，對顧客來說，因商品接觸 過其他顧客，所以也容易產生衛生上的疑慮。 此外，若是透過觸控式顯示裝置展示商品並作為與顧客互 WJ WV 7Γ W _ 板，所以很容易經由控式顯示裝置時需使用匈赵其面 使用後，觸控4顯㈣^H置傳遞病菌U在長時間 者，對於少數疾病4者=常會因操作不當㈣損壞之虞。再 制肢體並操麵控麵:_=遇重大事故者，可能無法壙利地控 貼心的服務。 不裝置，所以對於這類顧客也需提供更 因此，針對無人服務M413180 V. New description: [New technical field] This creation is a kind of customer reception system, especially for an interactive customer reception system that can display the no-face control and interact with customers. Ping [previous technology] For a store with a small number of service personnel, if the service personnel must open a counter or a cash register, during this time, it is impossible to grasp the arrival of the customer in the store and it is impossible to provide services, from the passengers and processing back. From the point of view of the demand for Axis 1, there is indeed a huge problem. Moreover, the current posting of poster information in the shop window or on the advertising billboard is not only monotonous, unattractive, but usually only presents a single message, forced to view, and cannot interact with the customers before the kanban. It is as wide as the soil but it is not easy to attract the attention of the people, and it also indirectly reduces the time of passing through ^^. There are similar problems in the competition for goods display. For example, in order to save operating costs, there is usually no service person to explain the product next to the transparent window where the product is displayed, and the customer can only make a purchase based on his desire to purchase or visual sense. However, if the customer cannot pick up or touch the product, the customer can only know the appearance and the selling price of the product, and cannot have a comprehensive understanding of the related content and usage of the product, which makes it easy for the customer to have considerable doubts about the product. However, if the customer is to take or touch the product, it is easy for the customer to have health concerns because the product has contacted other customers. In addition, if the product is displayed through the touch-sensitive display device and serves as a WJ WV 7Γ W _ board with the customer, it is easy to use the Hungarian-Zhao surface after the control device is used, and the touch 4 display (four) ^ H pass The pathogen U is in the long-term, for a small number of diseases 4 = often due to improper operation (four) damage. Re-exercise the body and control the face: _= In case of a major accident, you may not be able to control the intimate service. Not equipped, so for such customers, it is also necessary to provide more
即時服務或商品解說，，之櫃檯或商品展示，如何提供顧客 下，亦能取得足夠之資=吏顧客在沒有人員服務或解說的情況 動之效果，實為當今^轉得滿意之服務，㈣達到彼此互 式顯示裝置產生的解決的問題。此外，該如何解決觸控 ，也是各方業者需研究的方向之一。Instant service or merchandise commentary, counter or merchandise display, how to provide customers, can also obtain sufficient funds = 吏 customers in the absence of personnel services or explanations, the effect is really satisfactory today, (4) Resolving the problems solved by the mutual display device of each other. In addition, how to solve the touch is one of the directions that all parties need to study.
【新型内容】 本創作係為一 特徵影像顯示於顯 功效。 ,互動式顧客接待系統，其可將顧客的臉部 不裝置中之氣球影像，以達到與顧客互動的 本創作係為一種互私As /*» 是瞳位追概術㈣橱統，可透過手勢或 示欲了解的H 裝置，以使_式顯示褒置顯 本創作係為一種互動式顧t 在時，_ β μ Λ顧客接m其可在服務人員不 還 a互動式顧客接待系統即時獲得服務，並且 直接接=勢或是瞳位追縱技術自由操縱顯示μ，進而避免 直接接觸到顯示裝置面板所產生的問題。 :'、達上述功效’本創作係提供—種互動式顧客接待系統， 5 M413180 其包括：一顯示裝置，其用以顯示一氣球影像；一攝像裝置， 其係擷取一顧客的一顧客影像；一分析運算模組，其係由顧客 影像中擷取出一手勢影像或一臉部影像進行識別及分析，並擷 取臉部影像中之一臉部特徵影像或一眼部影像，又根據手勢影 像或眼部影像產生一控制訊號以控制顯示裝置；以及一處理模 組，其係處理臉部特徵影像，以使臉部特徵影像顯示於氣球影 像上。 為達上述功效，本創作又提供一種互動式顧客接待系統， 其包括：一攝像裝置，其係擷取一顧客的一顧客影像；一分析 運算模組，其係由顧客影像中擷取出一手勢影像或一眼部影像 進行識別及分析，並根據手勢影像或眼部影像產生一控制訊 號；以及一櫥窗式顯示裝置，其係受控制訊號之控制以顯示相 對應的訊息。 為達上述功效，本創作還提供一種互動式顧客接待系統， 其包括：一攝像裝置，其係用以擷取一櫃臺附近一監控區域内 一顧客之一顧客影像；一分析運算模組，其係由顧客影像中擷 取出一手勢影像或一眼部影像進行識別及分析，並根據手勢影 像或眼部影像產生一控制訊號；一語音播放模組，其係於顧客 出現於監控區域内時播放問候訊息；以及一顯示裝置，其受控 制訊號之控制以顯示相對應的訊息。 藉由本創作的實施，至少可達到下列進步功效： 一、店家不需雇請太多人力即可提供即時的資訊服務並維 持相同的服務品質，故可有效減少人事成本等開支，提升業者 經營之效益。 M4.13180 二、可客的臉部特徵影像顯示_示裝 像，以達到與顧客互動之功效。 軋衣〜 叮秘在商°°展不％中’顧客可自由操縱櫥窗式顯示裝置， 上的樂趣，也會吸引他人駐足觀看，進而增加 商σσ的曝光度β 四透過手勢或疋瞳位追縱技術操作顯示裝置可 接觸到顯示裝置產生的衛生門3§ / 光罝接 1W 魅Μ，還提供不便使用手指觸碰 顯不裝置的顧客更貼心的操作方式。 為了使任何熟習相關技藝者了解本創作之技術 據本說明書所揭露之内容、中請專利範圍及圖 "m相關技#者可輕易地理解本創作相關之目的及優 點’因此將在實施方式切細敘述本創作之詳細特徵以及優 點0 【實施方式】 你的f iA圖係為本創作第-實_之—種互動式顧客接待系 的木構不“。帛ib圖係為本創作第二實施例之-種互動 式顧客接待系統的架構示意圖。帛2a圖係為本創作第三實施 例之-種互動式顧客接待系統的架構示意圖係為本 j作第四實&例之種互動式顧客接待系統的架構示意圖。第 圖係為本創作第五實施例之—種互動式顧客接待系統的架 構示意圖。第3B _為本創作第六實施例之—種互動式顧客 接待糸統的架構示意圖。第4圖係為本創作第—實施態樣之一 種互動式顧客接待系統之示意圖。第5圖係為本創作第二實施 7 M413180 L、樣之種互動式顧客接待系統之示意圖。第6圖係為本創作 第二實施態樣之一種互動式顧客接待系統之示意圖。 清參考第1A圖、第1B圖及第4圖，本實施例係為一種 互動式顧客接待系統100,其包括：一顯示裝置1〇、一攝像裝 置20、一分柝運算模組30以及一處理模組40。[New content] This creation is a feature image displayed in the display. An interactive customer reception system that can display the balloon image of the customer's face without the device in order to achieve interaction with the customer. This is a kind of mutual privacy. As /*» is a 追 追 追 (4) Gestures or H-devices that are intended to be understood, so that the _-type display system is an interactive model. At the time, _β μ Λ customers can not wait for the service staff to return an interactive customer reception system. The service is obtained, and the display μ is directly manipulated by the potential or the tracking technology to avoid direct contact with the display panel. : ', the above-mentioned effects' This creation provides an interactive customer reception system, 5 M413180, which includes: a display device for displaying a balloon image; and a camera device for capturing a customer image of a customer An analysis computing module that captures and analyzes a gesture image or a facial image from a customer image, and captures one facial feature image or one eye image in the facial image, and according to the gesture The image or eye image generates a control signal to control the display device; and a processing module that processes the facial feature image such that the facial feature image is displayed on the balloon image. In order to achieve the above effects, the present invention also provides an interactive customer reception system, which comprises: a camera device that captures a customer image of a customer; and an analysis computing module that takes a gesture from the customer image The image or the one eye image is identified and analyzed, and a control signal is generated according to the gesture image or the eye image; and a window display device is controlled by the control signal to display the corresponding message. In order to achieve the above effects, the present invention also provides an interactive customer reception system, which comprises: a camera device for capturing a customer image of a customer in a monitoring area near a counter; an analysis computing module, A gesture image or an eye image is captured and analyzed by the customer image, and a control signal is generated according to the gesture image or the eye image; a voice playback module is played when the customer appears in the monitoring area. a greeting message; and a display device controlled by the control signal to display a corresponding message. With the implementation of this creation, at least the following advancements can be achieved: 1. The store does not need to hire too much manpower to provide instant information services and maintain the same service quality, so it can effectively reduce personnel costs and other expenses, and improve the efficiency of the operators. . M4.13180 Second, the customer's facial features image display _ display image to achieve the effect of interaction with customers. Rolling ~ 叮 Secret in the ° ° ° exhibition in the 'customer can freely manipulate the window display device, the fun, will also attract others to stop watching, and thus increase the exposure of the business σσ β four through gestures or chase The vertical technical operation display device can contact the sanitary door 3 § / 罝 罝 1 产生 产生 产生 Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ Μ 。 。 。 In order to make any skilled person familiar with the art of the present invention, the contents disclosed in the present specification, the scope of the patent and the figures "m related technology # can easily understand the purpose and advantages associated with the creation' Detailed description of the details and advantages of this creation 0 [Embodiment] Your f iA diagram is the creation of the first - real _ - an interactive customer reception system of the wood structure is not ". 帛ib diagram is the first creation A schematic diagram of the architecture of an interactive customer reception system according to the second embodiment. The diagram of the architecture of the interactive customer reception system of the third embodiment of the present invention is based on the fourth embodiment of the present invention. Schematic diagram of the structure of the interactive customer reception system. The figure is a schematic diagram of the architecture of the interactive customer reception system according to the fifth embodiment of the creation. The third embodiment is the interactive customer reception system of the sixth embodiment of the creation. Schematic diagram of the architecture. Figure 4 is a schematic diagram of an interactive customer reception system for the first-implementation aspect of the creation. Figure 5 is the second implementation of the creation of the book. M M M M M M M M M M M M M M M M Schematic diagram of the reception system. Fig. 6 is a schematic diagram of an interactive customer reception system according to the second embodiment of the creation. Referring to Figures 1A, 1B and 4, this embodiment is an interactive customer. The reception system 100 includes a display device 1 , an imaging device 20 , a branch computing module 30 , and a processing module 40 .
頦不发罝；1〇，其係例如LCD顯示器、LED顯示器、OELD 顯不器、PDP顯示器、TFT-LCD顯示器或櫥窗式顯示器等。顯示 裝置10可用以顯示各種介紹及服務資訊，藉此適時地提供顧 客102相關資訊。 "攝像裝置2〇，其係可包括電荷箱合元件(CCD)、互補式金 屬氧化層半導體(CM0S)或網路攝影機(IP Camera)，並可架設 裝,L1。的上方往下攝像，藉此連續擷取在-監控區域 101内一顧客102的顧客影像。 於一實施例中，顯示裝置1〇 Γί像=而各種介紹及服務資訊，各項 惠資訊等也可顯示於氣球影像12上 /業務訊息及優 上飄動统^，則㈣影像12可向 顧客⑽持續向上抬頭注視氣球 的目先注視，並引導 順利地連續擷取顧客影像。 使得攝像裝置20可 分析運算模組 -臉部影像’進而對臉部影像進=中擷取出-手勢影像或 像中的臉部特徵影像或眼部影像丁識別及分析，以#|取臉部影 處理模組40又對分折運算^ 行處理，錢臉部雜影 =3G輪出⑽部特徵 於虱球影像12上m 逆 上。因此，顧 8 客102可看到自己的臉部特徵影像出現在氣球影像12上，並 增添顧客102於操作互動式顧客接待系統100之趣味性。 此外，當攝像裝置20擷取的顧客影像為類比影像資料時， 分析運算模組30會先將類比影像資料轉換成數位影像資料 後，再進行識別及分析。其中，分析運算模組30可例如包括 數位信號處理器（DSP)或中央處理單元（CPU)等具有類比及數 位轉換運算功能的處理器。 更佳的是，在服務人員出現前，攝像裝置20可不斷擷取 顧客影像並傳送至分析運算模組30,以分析並判斷是否有異常 狀況發生，例如可能發生偷竊、預備搶劫或是被放置危險物等 情況。換言之，可利用攝像裝置20連續擷取顧客影像，並傳 送至分析運算模組30進行分析，以做出相應判斷以及處理。 如分析運算模組30判斷有異常狀況發生，且可能產生威 脅與潛在危害時，分析運算模組30則會輸出一警示訊號至一 警示模組50。警示模組50例如可設置於伺服器或電腦設備 内，而警示模組50於接收到警示訊號時會產生一警示訊息， 並透過無線通訊模組將警示訊息傳送至手持行動裝置或警示 燈蜂鳴器，以通知服務人員發現有異常情況，同時提供顧客102 的異常動向資訊給服務人員，以使服務人員可即刻的做出快速 的判斷以及處理應付異常狀況。 此外，分析運算模組30可對顧客102的眼部影像進行分 析，辨認出顧客102眼睛，並計算出顧客102對顯示裝置10 顯示的資訊或商品的注視時間長短，而得到各廣告及優惠等商 業活動訊息被收視之成效，並可立即回饋訊息給各廣告顧客。 9 M413180 八分析運算模組3G還會對手勢影像或眼部影像進行識別及 ill以根據手勢影像或眼部影像產I控制訊號，進而透過 于勢控制或瞳位追蹤技術控制顯示裝置1〇。 實施射，分析運算模組3Q騎手㈣像進行識別 並判別手勢影像是否對應於系狀義的控制訊號。每 面個：勢影像可對應於-種功能，例如包括上下翻頁、放大書 =移動、播放動晝、顯示文字晝面或物件翻轉。如此一 ί執:Γ可不需以手指直接碰觸顯示裝置1〇,即可隔空直 接執订刼作，以增加顧客1〇2操作上 厚一、舉例來說’向左或向右的手勢影像，對應於使顯示裝置ι〇 不的晝面向左或向右翻頁之控制訊號；將由緊握拳頭到攤開 勢〜像’對應於放大晝面之控制訊號；將手指於空中點選 ‘ 置1G顯示的畫面中對應位置的物件^緩慢左右移動的 手勢〜像對應到移動物件之控制訊號’在此僅為舉例，並不 以此為限。 、t貫施例中，控制訊號可包括一游標移動指令、一游 示—^日7或—執行指令，而分析運算模組3G進-步包括： 定點取得單& 32、一功能選擇單元34 α及-游標定位單 7L 36。 點。其中，顯亍^ 32 ’其係根據眼部影像取得一游標判定 注視於顯示裝置f 1G上可顯示—要求訊息，要求顧客102 可對眼部f彡像f ,錄置，使得判定點取得單元32 操控游標的依據仃》析’進而取得游標判定點，作為顧客102 M413180 功能選擇單元34，其係分析眼部影像之一眼睛注視點相對 於游標判定點之位置。也就是說，取得游標判定點後，功能選 擇單元34可用以判斷顧客102的眼睛注視點是位於游標判定 點的上下左右的位置，並輸出相對的游標移動指令進而觸發顯 示裝置10上的游標移動。例如顧客102要求游標向右移動時， 僅需將眼睛注視於游標判定點右方的位置，功能選擇單元34 即判定顧客102選擇向右移動游標，並產生向右移動的游標移 動指令，故使游標以一既定之速度向右移動。 游標定位單元36，其係根據眼部影像進行分析，當顧客 102欲停止游標進行移動時，顧客102可做一次眨眼的動作以 產生游標停止指令，以使游標到達指定的位置。又例如當欲執 行某一功能時，顧客102可眨眼二次以產生執行指令，或是使 游標移動至「執行」功能選項藉以執行相關動作，例如翻頁、 顯示商品資訊等。 如第2A圖、第2B圖及第5圖所示，於另一實施例中， 互動式顧客接待系統200包括：一攝像裝置20、一分析運算模 組30以及一櫥窗式顯示裝置10a。 攝像裝置20用以擷取顧客102的顧客影像，而分析運算 模組30則由顧客影像中擷取出手勢影像或眼部影像，藉此進 行識別及分析，並根據手勢影像或眼部影像產生控制訊號，進 而控制櫥窗式顯示裝置10a顯示對應的訊息。 於此實施例中，互動式顧客接待系統200係與櫥窗式顯示 裝置10a配合應用，櫥窗式顯示裝置10a可以是櫥窗玻璃的一 小部分，以作為顯示櫥窗商品相關資訊的介紹，如可顯示商品 11 M413180 内容、基本資料、使用方式等。另外，亦可使用整片櫥窗玻璃 作為顯示，並可顯示各項優惠訊息及服務晝面，以提供顧客102 資訊與娛樂等。除此之外，櫥窗式顯示裝置10a還可以設置於 櫥窗之後，與使用者之間間隔著櫥窗。 此外，本實施例中各項裝置或模組的敘述皆與前述實施例 中各項裝置或模組類似，因此僅就新增之元件加以敘述。 本實施例之互動式顧客接待系統200還可進一步包括一儲 存模組6 0，其係儲存有至少一參考臉部影像及相對應之一顧客 資料，顧客資料中包括顧客喜好、消費紀錄、年齡等資料，讓 店員可依不同對象提供適當的服務。當分析運算模組30由顧 客影像中擷取出一臉部影像時，可將臉部影像與儲存模組60 中之參考臉部影像進行比對及分析，以識別出此顧客102是否 已被紀錄於儲存模組60 _。若是此顧客102已被紀錄於儲存 模組60中，則分析運算模組30可根據顧客資料輸出一顯示訊 息於櫥窗式顯示裝置10a上。而上述顯示訊息係例如為優惠訊 息、顧客102的喜好訊息或是消費紀錄訊息，藉此服務人員可 提供更貼心及客制化的服務。 如第3A圖、第3B圖及第6圖所示，於另一實施例中， 互動式顧客接待系統300包括：一攝像裝置20、一分析運算模 組30、一語音播放模組70以及一顯示裝置10。 攝像裝置20用以不斷擷取櫃臺103附近一監控區域101 内顧客102的顧客影像，語音播放模組70則在顧客102出現 於監控區域101内時播放問候訊息。分析運算模組30係由顧 客影像中擷取出手勢影像或眼部影像，再對手勢影像或眼部影 12 M413180 像進行識別及分析以產 訊號之控制以顯示相對應而顯示裝置1G則受控制 此實施例的顯示裝誉§ “ 器、OELD顯示器、m G例如為LCD顯示器、LED顯示 等，並且本實施例又新;^'肌CD顯示器或櫥窗式顯示器 第2A圖及第2B圖之^件作^明播放模組70，以下僅就不同於It is not a problem; for example, it is an LCD display, an LED display, an OELD display, a PDP display, a TFT-LCD display, or a window display. The display device 10 can be used to display various introductions and service information, thereby providing relevant information of the customer 102 in a timely manner. "Camera device 2', which may include a charge box component (CCD), a complementary metal oxide semiconductor (CMOS) or a network camera (IP Camera), and may be mounted, L1. The upper side is photographed downward, thereby continuously capturing the customer image of a customer 102 in the monitoring area 101. In one embodiment, the display device 1 〇Γ 像 = = various introductions and service information, various information, etc. can also be displayed on the balloon image 12 / business message and superior floating system ^, then (4) image 12 can be to customers (10) Continue to look up and watch the balloon's eyes first, and guide the user's image continuously and smoothly. The camera device 20 can analyze the operation module-face image and further recognize and analyze the face image into the gesture image or the facial feature image or the eye image in the image, and take the #| face The shadow processing module 40 performs the processing on the folding operation, and the money face masochastic = 3G rounding (10) feature is inversed on the croquet image 12. Thus, the guest 102 can see that his facial feature image appears on the balloon image 12 and add to the user 102's interest in operating the interactive customer reception system 100. In addition, when the customer image captured by the camera device 20 is analog image data, the analysis computing module 30 first converts the analog image data into digital image data, and then performs recognition and analysis. The analysis operation module 30 may include, for example, a processor having analog and digital conversion operation functions such as a digital signal processor (DSP) or a central processing unit (CPU). More preferably, before the presence of the service personnel, the camera device 20 can continuously capture the customer image and transmit it to the analysis computing module 30 to analyze and determine whether an abnormal condition occurs, such as theft, preparation for robbery, or being placed. Dangerous things, etc. In other words, the image of the customer can be continuously captured by the camera device 20 and transmitted to the analysis computing module 30 for analysis to make corresponding judgments and processes. If the analysis module 30 determines that an abnormal condition has occurred and may cause threats and potential hazards, the analysis and calculation module 30 outputs a warning signal to the warning module 50. The warning module 50 can be disposed, for example, in a server or a computer device, and the warning module 50 generates a warning message when receiving the warning signal, and transmits the warning message to the handheld mobile device or the warning light bee through the wireless communication module. The sounder notifies the service personnel to find an abnormal situation, and provides the customer 102 abnormal movement information to the service personnel, so that the service personnel can immediately make quick judgments and deal with the abnormal situation. In addition, the analysis and calculation module 30 can analyze the eye image of the customer 102, recognize the eyes of the customer 102, and calculate the length of the gaze time of the information or the product displayed by the customer 102 on the display device 10, thereby obtaining advertisements, offers, and the like. Business activity messages are viewed and the information is immediately returned to advertisers. 9 M413180 The eight-analysis computing module 3G also recognizes the gesture image or the eye image and generates an I control signal according to the gesture image or the eye image, and then controls the display device through the potential control or the clamp tracking technology. The shooting, analysis and calculation module 3Q rider (4) image is used to identify and determine whether the gesture image corresponds to the control signal of the system. Each face: The potential image can correspond to a function, such as page up and down, enlarge book = move, play, display text or object flip. Such a 执: Γ Γ Γ Γ Γ Γ Γ Γ Γ Γ Γ Γ Γ 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指 手指The image corresponds to the control signal for turning the page of the display device to the left or right; the grip signal to the spread potential ~ the image corresponding to the zoomed surface; the finger is selected in the air. The gesture of the object corresponding to the position in the 1G display screen is slowly moved to the left and right. The control signal corresponding to the moving object is merely an example and is not limited thereto. In the embodiment, the control signal may include a cursor movement instruction, a cursor--day 7 or an execution instruction, and the analysis operation module 3G further includes: a fixed point acquisition list & 32, a function selection unit 34 α and - cursor positioning single 7L 36. point. Wherein, the display ^ 32 ' is based on the eye image to obtain a cursor determination to look at the display device f 1G can display a - request message, requesting the customer 102 can image the eye f, recording, so that the decision point acquisition unit 32 The basis for manipulating the cursor is analyzed and then the cursor decision point is obtained as the customer 102 M413180 function selection unit 34, which analyzes the position of the eye gaze point relative to the cursor decision point. That is, after the cursor determination point is obtained, the function selection unit 34 can be used to determine that the eye gaze point of the customer 102 is at the top, bottom, left, and right positions of the cursor determination point, and output a relative cursor movement instruction to trigger the cursor movement on the display device 10. . For example, when the customer 102 requests the cursor to move to the right, the eye only needs to look at the position to the right of the cursor determination point, and the function selection unit 34 determines that the customer 102 selects to move the cursor to the right and generates a cursor movement instruction for moving to the right, so that The cursor moves to the right at a predetermined speed. The cursor positioning unit 36 analyzes the eye image according to the eye image. When the customer 102 wants to stop the cursor from moving, the customer 102 can perform a blinking action to generate a cursor stop command to bring the cursor to the designated position. For example, when a certain function is to be executed, the customer 102 may blink twice to generate an execution instruction, or move the cursor to the "execute" function option to perform related actions, such as turning pages, displaying product information, and the like. As shown in Figures 2A, 2B, and 5, in another embodiment, the interactive customer reception system 200 includes an imaging device 20, an analysis computing module 30, and a window display device 10a. The camera device 20 is configured to capture the customer image of the customer 102, and the analysis computing module 30 extracts the gesture image or the eye image from the customer image, thereby performing recognition and analysis, and generating control according to the gesture image or the eye image. The signal, and thus the window display device 10a, controls the corresponding message. In this embodiment, the interactive customer reception system 200 is used in conjunction with the window display device 10a, and the window display device 10a may be a small portion of the window glass as an introduction to displaying the information related to the window product, such as displaying the product. 11 M413180 Content, basic information, usage, etc. In addition, the entire window glass can be used as a display, and various preferential information and services can be displayed to provide customers with information and entertainment. In addition to this, the window display device 10a may be disposed behind the window and separated from the user by a window. In addition, the description of each device or module in this embodiment is similar to the devices or modules in the foregoing embodiments, and therefore only the newly added components will be described. The interactive customer reception system 200 of the present embodiment may further include a storage module 60 that stores at least one reference facial image and a corresponding customer profile, including customer preferences, consumption records, and age. And other information, so that the clerk can provide appropriate services according to different objects. When the analysis computing module 30 extracts a facial image from the customer image, the facial image can be compared and analyzed with the reference facial image in the storage module 60 to identify whether the customer 102 has been recorded. In the storage module 60 _. If the customer 102 has been recorded in the storage module 60, the analysis computing module 30 can output a display message to the window display device 10a based on the customer data. The above display information is, for example, a preferential message, a customer 102 preference message or a consumption record message, whereby the service staff can provide more intimate and customized services. As shown in FIG. 3A, FIG. 3B and FIG. 6 , in another embodiment, the interactive customer reception system 300 includes: an imaging device 20 , an analysis computing module 30 , a voice playback module 70 , and a Display device 10. The camera device 20 is configured to continuously capture customer images of the customer 102 in a monitoring area 101 near the counter 103. The voice playing module 70 plays a greeting message when the customer 102 appears in the monitoring area 101. The analysis and calculation module 30 extracts the gesture image or the eye image from the customer image, and then recognizes and analyzes the gesture image or the eye shadow 12 M413180 image to control the signal generation to display the corresponding display device 1G is controlled. The display of this embodiment is stipulated that the device, the OELD display, the m G is, for example, an LCD display, an LED display, etc., and the present embodiment is new; ^' muscle CD display or window display 2A and 2B The piece is made to play the module 70, the following is only different
音播===::括-語繼模-。，語 語音·· 聲7響、耳機或擴音器等， ^像ϋ 可為細示裝置1G相減之獨立元件。 :、 杜控區域101内攝取到顧客影像時，分析運 ^模組3G即對顧客影像進行制及分析，並同時輸出一播放 指令至語音播放模組70，以於顧客搬出現於監控區域1〇1 内時播放問候訊息。 當語音播放模組70播放問候訊息問候顧客1〇2後，顯示 裝置10 了再播放各項業務訊息及服務晝面，例如，商品介紹、 形象廣告、服務顧客102作業畫面、每日最新匯率整理等資訊 以及主打商品的推廣等服務，以供各顧客102等待時觀看。 藉由互動式顧客接待系統1〇〇、200、300，可使一般規模 的飯店或便利商店等節省相當的人力成本，又可提供即時的資 訊服務並維持相同的服務品質，同時具有監看警示之功能，故 可提升經營效益及安全維護功能。 商品展示場中可提供更豐富生動的展示内容，且不需現場 的展售人員負貴解說，顧客1〇2可憑藉自己對商品的興趣，以 13 M413180 手勢控制動作或瞳位追蹤控制，對著顯示裝置10或櫥窗式顯 示裝置10a自由操縱其所想要知道的資訊，並顯示相關内容於 顯示裝置10或櫥窗式顯示裝置l〇a上，其不僅可增加樂趣， 也會吸引他人駐足觀看，因而增加商品的銷售量及曝光度。 透過生動活潑的顯示晝面，吸引顧客102群的目光，並藉 由本系統測得顧客102群注視此商品或資訊的時間長短，即時 獲知此商業活動行銷之成效，同時可回饋訊息給廣告顧客 102，作為產品行銷或改進的參考。 惟上述各實施例係用以說明本創作之特點，其目的在使熟 習該技術者能瞭解本創作之内容並據以實施，而非限定本創作 之專利範圍，故凡其他未脫離本創作所揭示之精神而完成之等 效修飾或修改，仍應包含在以下所述之申請專利範圍中。 【圖式簡單說明】 第1A圖係為本創作第一實施例之一種互動式顧客接待系統的 架構示意圖。 第1B圖係為本創作第二實施例之一種互動式顧客接待系統的 架構示意圖。 第2A圖係為本創作第三實施例之一種互動式顧客接待系統的 架構不意圖。 第2B圖係為本創作第四實施例之一種互動式顧客接待系統的 架構示意圖。 第3A圖係為本創作第五實施例之一種互動式顧客接待系統的 架構示意圖。 M413180 第3B圖係為本創作第六實施例之一種互動式顧客接待系統的 架構示意圖。 第4圖係為本創作第一實施態樣之一種互動式顧客接待系統之 示意圖。 第5圖係為本創作第二實施態樣之一種互動式顧客接待系統之 示意圖。 第6圖係為本創作第三實施態樣之一種互動式顧客接待系統之 示意圖。 【主要元件符號說明】 100、200、300.·.. ....互動式顧客接待系統 101...................... ....監控區域 102...................... ...顧客 103...................... ...櫃臺 10........................ ...顯示裝置 10a...................... ...櫥窗式顯示裝置 12........................ ...氣球影像 20........................ ...攝像裝置 30........................ ...分析運算模組 32........................ …判定點取得單元 34........................ ...功能選擇單元 36........................ ...游標定位單元 40........................ ...處理模組 50........................ ...警示模組 15 M413180 60...........................儲存模組 70...........................語音播放模組Soundcast ===:: brackets - language successor -. , speech, · 7 sounds, headphones or amplifiers, etc., ^ like 独立 can be a separate component of the fine display device 1G subtraction. When the customer image is captured in the control area 101, the analysis module 3G analyzes and analyzes the customer image, and simultaneously outputs a play command to the voice play module 70 for the customer to appear in the monitoring area 1 A greeting message is played while inside 〇1. After the voice playing module 70 plays the greeting message greeting customer 1〇2, the display device 10 replays various service messages and service pages, for example, product introduction, image advertisement, service customer 102 job screen, daily latest exchange rate Services such as information and promotion of the main products are provided for each customer 102 to watch while waiting. With the interactive customer reception system 1, 200, 300, it can save considerable labor costs for hotels or convenience stores of a general scale, provide instant information services and maintain the same service quality, and have monitoring warnings. The function can improve operational efficiency and safety maintenance functions. The merchandise display site can provide more vivid and vivid display content, and there is no need for on-site sales and sales personnel to explain, customer 1〇2 can rely on their interest in merchandise, with 13 M413180 gesture control action or position tracking control, The display device 10 or the window display device 10a is free to manipulate the information that it wants to know, and displays the related content on the display device 10 or the window display device 10a, which not only increases fun, but also attracts others to stop watching. Therefore, the sales volume and exposure of the products are increased. Through the lively display, attracting the attention of the customer 102 groups, and measuring the length of time that the customer 102 group looks at the product or information through the system, immediately knows the effectiveness of the marketing of the commercial activity, and can feedback the advertisement to the advertiser 102. As a reference for product marketing or improvement. However, the above embodiments are intended to illustrate the features of the present invention, and the purpose of the present invention is to enable those skilled in the art to understand the contents of the present invention and to implement it, and not to limit the scope of the patent of the present invention. Equivalent modifications or modifications made by the spirit of the disclosure should still be included in the scope of the claims described below. BRIEF DESCRIPTION OF THE DRAWINGS Fig. 1A is a schematic diagram showing the architecture of an interactive customer reception system according to the first embodiment of the creation. Fig. 1B is a schematic diagram showing the architecture of an interactive customer reception system according to the second embodiment of the present invention. Fig. 2A is a schematic diagram of the architecture of an interactive customer reception system of the third embodiment of the creation. Fig. 2B is a schematic diagram showing the architecture of an interactive customer reception system according to the fourth embodiment of the present invention. Fig. 3A is a schematic diagram showing the architecture of an interactive customer reception system according to the fifth embodiment of the creation. M413180 Figure 3B is a schematic diagram of the architecture of an interactive customer reception system according to the sixth embodiment of the present invention. Figure 4 is a schematic diagram of an interactive customer reception system in accordance with a first embodiment of the creation. Figure 5 is a schematic diagram of an interactive customer reception system in accordance with a second embodiment of the present invention. Figure 6 is a schematic diagram of an interactive customer reception system in accordance with a third embodiment of the creation. [Main component symbol description] 100, 200, 300.·.. .... interactive customer reception system 101...................... Monitoring area 102......................Customer 103.................. ... counter 10........................Display device 10a............ .......... ...window display device 12........................ Balloon image 20.. ...................... Camera device 30...................... .. ...analysis operation module 32........................decision point acquisition unit 34.......... .............. Function selection unit 36........................ ... cursor positioning Unit 40........................Processing Module 50................. ....... ...warning module 15 M413180 60..............................storage module 70... ........................Voice player module