TWI759569B - Room monitoring device and room monitoring method - Google Patents
Room monitoring device and room monitoring method Download PDFInfo
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- TWI759569B TWI759569B TW107144683A TW107144683A TWI759569B TW I759569 B TWI759569 B TW I759569B TW 107144683 A TW107144683 A TW 107144683A TW 107144683 A TW107144683 A TW 107144683A TW I759569 B TWI759569 B TW I759569B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
Abstract
Description
本發明是有關於一種客房監控裝置及客房監控方法,且特別是有關於一種基於房務系統與設備連動的客房監控裝置及客房監控方法。 The present invention relates to a room monitoring device and a room monitoring method, and more particularly, to a room monitoring device and a room monitoring method based on the linkage between a housekeeping system and equipment.
為解決過去客房能源管理需耗費大量人力與時間,存在(1)為達到節能目的,會將客房耗能設備關閉,當房客入住時才由房客自行開啟電源,如房間久無人入住,房間內可能會有悶熱、潮濕、昏暗…等狀況,造成房客、房間使用者進房時感到不適之情形。(2)為提升房客入住時之舒適度,常時開啟空調、除濕機…等耗能設備,造成能源使用量增加。(3)房客退房後需派員巡檢,再人力將設備關閉,造成過多的能源浪費與巡檢人力增加。(4)較長時間未使用之客房,因設備不常運轉容易造成損壞;且客房溫濕環境若未予以控制,則易滋生霉菌或產生氣味;(5)當客房設備161a~161d不當使用,或發生故障與異常狀態,必須經由人員通報或巡檢時才能掌握及處理,無法有效的維運與管理。由此可見,
上述習用方式仍有諸多缺失,實非一良善之設計,而亟待加以改良。
In order to solve the problem that the energy management of guest rooms required a lot of manpower and time in the past, there are (1) in order to achieve the purpose of energy saving, the energy-consuming equipment in the guest rooms will be turned off, and the power will be turned on by the guest when the guest checks in. If the room is unoccupied for a long time, the room may be There will be stuffy heat, humidity, darkness, etc., which will cause the tenants and room users to feel uncomfortable when they enter the room. (2) In order to improve the comfort of the tenants, the energy-consuming equipment such as air conditioners, dehumidifiers, etc. are often turned on, resulting in an increase in energy consumption. (3) After the tenants check out, they need to send personnel for inspection, and then turn off the equipment manually, resulting in excessive energy waste and increased inspection manpower. (4) Guest rooms that have not been used for a long time are easily damaged due to the infrequent operation of the equipment; and if the temperature and humidity environment of the guest rooms are not controlled, it is easy to breed mold or produce odor; (5) When the
有鑑於此,本發明提供一種客房監控裝置及客房監控方法,其可用於解決上述技術問題。 In view of this, the present invention provides a room monitoring device and a room monitoring method, which can be used to solve the above technical problems.
本發明提供一種客房監控裝置,包括房務系統介接模組、智慧節能模組及設備監控模組。房務系統介接模組連接於一房務系統,並用於從房務系統取得一客房的一入住資訊,其中客房中設置有一客房設備。智慧節能模組依據入住資訊決定客房的一操作模式。設備監控模組基於操作模式控制客房設備的一操作狀態。 The invention provides a guest room monitoring device, which includes a housekeeping system interface module, an intelligent energy-saving module and an equipment monitoring module. The housekeeping system interface module is connected to a housekeeping system, and is used for obtaining occupancy information of a guest room from the housekeeping system, wherein a guest room device is arranged in the guest room. The smart energy-saving module determines an operation mode of the guest room according to the occupancy information. The equipment monitoring module controls an operation state of the room equipment based on the operation mode.
本發明提供一種客房監控方法,包括:由一房務系統介接模組從一房務系統取得一客房的一入住資訊,其中客房中設置有一客房設備;由一智慧節能模組依據入住資訊決定客房的一操作模式;以及由一設備監控模組基於操作模式控制客房設備的一操作狀態。 The present invention provides a guest room monitoring method, comprising: obtaining occupancy information of a guest room from a housekeeping system by a housekeeping system interface module, wherein a guest room equipment is arranged in the guest room; and a smart energy-saving module determines the occupancy information according to the occupancy information. an operation mode of the guest room; and an operation state of the guest room equipment is controlled by an equipment monitoring module based on the operation mode.
基於上述,本發明提出的客房監控裝置及客房監控方法可依據來自房務系統的各種入住資訊而適應性地將客房切換為不同的操作模式,從而更為靈活地管理各客房內的客房設備。 Based on the above, the guest room monitoring device and the guest room monitoring method proposed by the present invention can adaptively switch the guest room to different operation modes according to various check-in information from the housekeeping system, so as to manage the guest room equipment in each guest room more flexibly.
為讓本發明的上述特徵和優點能更明顯易懂,下文特舉實施例,並配合所附圖式作詳細說明如下。 In order to make the above-mentioned features and advantages of the present invention more obvious and easy to understand, the following embodiments are given and described in detail with the accompanying drawings as follows.
100:客房管理系統 100: Guest Room Management System
10:客房監控裝置 10: Guest room monitoring device
11:房務系統介接模組 11: Housekeeping system interface module
12:智慧節能模組 12: Smart Energy Saving Module
13:設備監控模組 13: Equipment monitoring module
14:告警通知模組 14: Alarm notification module
15:房務系統 15: Housekeeping system
161、…、16N:客房 161, …, 16N: Guest room
161a、161b、161c、161d:客房設備 161a, 161b, 161c, 161d: Guest room equipment
17:氣象資訊 17: Weather Information
18:節能/需量目標 18: Energy Savings/Demand Targets
190:管理人員 190: Managers
199:房客 199: Tenant
S210~S230:步驟 S210~S230: Steps
圖1是依據本發明之一實施例繪示的客房管理系統示意圖。 FIG. 1 is a schematic diagram of a guest room management system according to an embodiment of the present invention.
圖2是依據本發明之一實施例繪示的客房監控方法流程圖。 FIG. 2 is a flow chart of a room monitoring method according to an embodiment of the present invention.
請參照圖1,其是依據本發明之一實施例繪示的客房管理系統示意圖。如圖1所示,客房管理系統100包括客房監控裝置10、房務系統15及客房161、…、16N。在本實施例中,客房管理系統100例如可設置於飯店、旅館、醫院或其他具有客房161~16N的建築中。如圖1所示,在客房161~16N中可個別設置有客房設備。以客房161為例,其可設置有客房設備161a、161b、161c及161d,而其個別可以是空調設備、照明設備、排風機、耗能設備(例如除濕機等)等,但本發明可不限於此。
Please refer to FIG. 1 , which is a schematic diagram of a guest room management system according to an embodiment of the present invention. As shown in FIG. 1 , the guest
在不同的實施例中,客房監控裝置10可實現為伺服器、個人電腦(personal computer,PC)、筆記型電腦(notebook PC)、網本型電腦(netbook PC)、平板電腦(tablet PC)等,但可不限於此。並且,在本發明的實施例中,客房監控裝置10可包括房務系統介接模組11、智慧節能模組12、設備監控模組13及告警通知模組14,而其個別的作動方式將在以下的篇幅作進一步說明。
In different embodiments, the
房務系統15例如記錄有各客房161~16N的相關入住資訊,
例如各客房161~16N的房客的入住日期、入住天數、報到時間、退房時間、入住頻率(即,平均多久會有房客入住)等,但可不限於此。
For example, the
請參照圖2,其是依據本發明之一實施例繪示的客房監控方法流程圖。本實施例的方法可由圖1的客房監控裝置10執行,以下即搭配圖1所示的元件來說明圖2各步驟的細節。為便於說明,以下將僅以客房161及其客房設備161a~161d作為說明的實例,而本領域具通常知識者應可基於以下教示相應推得客房監控裝置10對於其他客房及其客房設備的控制機制。
Please refer to FIG. 2 , which is a flowchart of a guest room monitoring method according to an embodiment of the present invention. The method of this embodiment can be executed by the guest
首先,在步驟S210中,房務系統介接模組11可從房務系統15取得客房161的入住資訊;在步驟S220中,智慧節能模組12可依據入住資訊決定客房161的操作模式;在步驟S230中,設備監控模組13可基於操作模式控制客房設備161a~161d的操作狀態。
First, in step S210, the housekeeping
在不同的實施例中,上述入住資訊可包括對應於客房161的報到通知、房客進房訊號(如房卡插入、房門開啟、紅外線感知)、退房通知及一入住頻率等,但可不限於此。因應於不同態樣的入住資訊,智慧節能模組12可據以將客房161調整為不同的操作模式,而設備監控模組13可相應地控制客房設備161a~161d的操作狀態。以下將輔以不同的實施例作具體說明。
In different embodiments, the above check-in information may include a check-in notification corresponding to the
在第一實施例中,假設客房161的房客199向管理人員190報到,且管理人員190相應地在房務系統15上標記客房161
的房客199已報到。在此情況下,房務系統介接模組11可從房務系統15取得客房161的報到通知,且智慧節能模組12經配置以反應於報到通知將客房161切換為一迎賓模式。並且,設備監控模組13可基於迎賓模式啟動客房設備161a~161d,並將客房設備161a~161d調整至一預設狀態。
In the first embodiment, it is assumed that the
亦即,在房客199報到後但尚未進入客房161之前,設備監控模組13可先行基於迎賓模式啟動客房設備161a~161d,並將客房設備161a~161d調整至一預設狀態。例如,設備監控模組13可先將客房161的空調、溫濕度控制器等客房設備調整至預設狀態(例如某個指定的溫度、濕度),或可開啟客房161的室內氣氛照明或音樂等,讓房客199一進入客房161房即可感受到尊榮感及舒適性,並避免房客199進入客房161時感覺過於昏暗、潮濕或過冷/過熱等。
That is, after the
在不同的實施例中,設備監控模組13可透過BACNet、Modbus、OPC等通訊協定來納管各客房161~16N中的客房設備,並可透過有線/無線通訊機制來取得各客房161~16N中的客房設備(例如燈光、空調、排風機等)的即時數值,但可不限於此。
In different embodiments, the
在第二實施例中,在房客199已進入客房161並將房卡插上之後,房務系統介接模組11可從房務系統15取得客房161的房卡插入通知。在此情況下,智慧節能模組12可反應於房卡插入通知將客房161切換為入住模式,而設備監控模組13則可基於入住模式而釋放客房設備161a~161d的控制權,以讓房客199可
依需求而手動地控制各客房設備161a~161d。
In the second embodiment, after the
在第三實施例中,在房客199已向管理人員190辦理客房161的退房手續,且管理人員199已相應地在房務系統15上標記客房161的房客199已退房之後,房務系統介接模組11可從房務系統15取得客房161的退房通知。在此情況下,智慧節能模組12可反應於退房通知而將客房161切換為退房模式,而設備監控模組13則可基於退房模式關閉客房設備161a~161d。
In the third embodiment, after the
此外,告警通知模組14還可相應地發出對應於客房161的一清理通知。在不同的實施例中,告警通知模組14可主動以電話、簡訊、Email或廣播等方式通報房務人員前往客房161進行清潔整理。
In addition, the alarm notification module 14 can also send out a cleaning notification corresponding to the
在另一實施例中,管理人員190亦可在設備監控模組13上設定關聯於各客房161~16N中的客房設備的告警設定與通報功能。當有異常情況時,告警通知模組14可即時地通報管理人員190,從而同時達到監視、警示、操控之目的,並可大幅節省巡檢人力及有效提昇管理效能。
In another embodiment, the
在一些實施例中,在接收到前述退房通知之後,智慧節能模組12可在收到房務人員所發出的清潔完成通知之後,適應性地將客房161切換為節能備勤模式或節能養護模式。在其他實施例中,智慧節能模組12亦可在收到退房通知後等待一段時間,若在此段時間內均無其他房客入住客房161的話,則智慧節能模組12亦可適應性地將客房161切換為節能備勤模式或節能養護模式。
關於節能備勤模式或節能養護模式的細節詳述如下。
In some embodiments, after receiving the aforementioned check-out notice, the smart energy-saving
在第四實施例中,智慧節能模組12可從房務系統15取得退房通知及客房161的入住頻率。若入住頻率高於一頻率門限值,則智慧節能模組12可將客房161切換為節能備勤模式,而設備監控模組13相應地依據第一週期而週期性地啟動客房設備161a~161d。另一方面,若入住頻率不高於上述頻率門限值,則智慧節能模組12可將客房161切換為節能養護模式,而設備監控模組13相應地依據第二週期而週期性地啟動客房設備161a~161d,其中第二週期大於第一週期。
In the fourth embodiment, the smart energy-saving
簡言之,若客房161時常有房客入住,則智慧節能模組12可在收到退房通知及清潔完成通知後,將客房161切換成節能備勤模式,以較為頻繁地啟動客房設備161a~161d。在一實施例中,在客房161被切換為節能備勤模式之後,客房設備161a~161d皆改由設備監控模組13控制。舉例而言,設備監控模組13可先關閉客房161內照明並設定客房161的空調溫度及間歇式開啟空調、排風機等客房設備,降低客房161的能源使用量,並維持房間內一定之舒適狀態,以在下一組房客入住前可快速調控以進入迎賓模式。並且,還可避免房間空調久未開啟可能會有悶熱、潮濕、昏暗等狀況,造成房客、房間使用者進房時感到不適之情形。
In short, if the
另一方面,若客房161較不常有房客入住,則智慧節能模組12可在收到退房通知及清潔完成通知後,將客房161切換成節能養護模式,以較為不頻繁地啟動客房設備161a~161d。在一實
施例中,設備監控模組13可排定客房161內的空調或環控等客房設備基於長的第二週期而週期性地運轉。在此情況下,可僅保持客房161內的客房設備處於基本養護之溫濕度條件,不致浪費非必要的能源消耗,且避免客房設備因長期未使用而損壞。
On the other hand, if the
在其他實施例中,設備監控模組13在節能備勤模式或節能養護模式中對於客房設備161a~161d的控制方式可由智慧節能模組12依據客房161的客房資訊、氣象資訊17及節能/需量目標18的至少其中之一而定。客房161的客房資訊例如可包括客房161的樓層、方位、座向及房型的至少其中之一,而客房161的氣象資訊17可包括氣溫、濕度、風速及日照強度的至少其中之一,但可不限於此。
In other embodiments, the control method of the
上述客房資訊、氣象資訊17及節能/需量目標18可由智慧節能模組12透過網路取得,或是由管理人員190直接輸入,而智慧節能模組12可在經過估算後自動設定客房設備161a~161d控制要求,發送客房設備161a~161d的控制指令給設備監控模組13,以合乎節能、舒適與維運管理效益的方式對客房設備161a~161d進行調控,並透過設備監控模組13以各種通訊協定對客房設備161a~161d進行監看與控制。
The above-mentioned room information, weather information 17 and energy saving/
並且,智慧節能模組12可透過網路擷取如氣溫、濕度、風速、日照強度等即時或預報的氣象資訊17,也可依節能/需量目標18,如用電費率較低時段先降至較低溫度,或為達需量目標須節能10%,而延長或縮短耗能設備啟停週期等。此外,智慧節能
模組12也可以人工智慧演算方法找出在節能與舒適度間取得權衡之節能措施,以自動設定客房161中的客房設備控制指令,從而讓設備監控模組13據以控制在節能備勤模式或節能養護模式下的客房161內之溫度、濕度、風速,及相關耗能設備的運轉時間間隔,但可不限於此。
In addition, the smart energy-saving
綜上所述,本發明提出的客房監控裝置及客房監控方法可依據來自房務系統的各種入住資訊而適應性地將客房切換為不同的操作模式,從而更為靈活地管理各客房內的客房設備。例如,在房客辦理報到後至進入客房之前,客房內的客房設備即可因應於迎賓模式而運作,使得房客在進入客房後能夠即刻地感受到尊榮感及舒適性,並避免房客進入客房時感覺過於昏暗、潮濕或過冷/過熱等。 To sum up, the guest room monitoring device and the guest room monitoring method proposed by the present invention can adaptively switch the guest rooms to different operation modes according to various check-in information from the housekeeping system, so as to manage the guest rooms in each guest room more flexibly equipment. For example, after the guest checks in and before entering the guest room, the room equipment in the guest room can operate in response to the welcome mode, so that the guest can immediately feel the sense of honor and comfort after entering the room, and avoid the need for the guest to enter the room. It feels too dim, humid or too cold/hot etc.
另外,在房客插入房卡之後,客房即可被切換為入住模式,從而讓房客能夠手動地控制各客房設備。在房客退房之後,客房即可被切換為退房模式,並相應地進行例如關閉客房設備及通知房務人員等操作。並且,本發明提出的客房監控裝置還可適應性地將無人入住的客房切換為節能備勤模式或節能養護模式,從而保持客房設備處於基本養護之溫濕度條件,不致浪費非必要的能源消耗,且避免客房設備因長期未使用而損壞。 In addition, after the guest inserts the room card, the room can be switched to check-in mode, allowing the guest to manually control each room device. After the guest checks out, the guest room can be switched to the check-out mode, and operations such as shutting down the room equipment and notifying the housekeeping staff are performed accordingly. Moreover, the guest room monitoring device proposed by the present invention can also adaptively switch the unoccupied guest room to the energy-saving standby mode or the energy-saving maintenance mode, so as to keep the room equipment in the temperature and humidity conditions for basic maintenance, so as not to waste unnecessary energy consumption, And avoid damage to room equipment due to long-term unused.
雖然本發明已以實施例揭露如上,然其並非用以限定本發明,任何所屬技術領域中具有通常知識者,在不脫離本發明的精神和範圍內,當可作些許的更動與潤飾,故本發明的保護範圍 當視後附的申請專利範圍所界定者為準。 Although the present invention has been disclosed above by the embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the technical field can make some changes and modifications without departing from the spirit and scope of the present invention. Therefore, Protection scope of the present invention The scope of the patent application attached shall prevail.
S210~S230:步驟 S210~S230: Steps
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