TWI752393B - Mutual assistance service exchange platform system - Google Patents

Abstract

Disclosed is a mutual assistance service exchange platform system comprising: a member management device, a service management device and a service exchange device, thereby a member of a client can exchange his/her mutual assistance service points for a mutual assistance service provided by a member of a service provider, and any member can obtain the mutual assistance service points by carrying out a mission of the mutual assistance service.

Description

Mutual aid service exchange platform system

The invention relates to a public welfare service system in remote areas, in particular to a mutual aid service exchange platform system.

Remote areas, also known as rural areas, usually refer to areas that are geographically and transported away from core cities. Due to the inconvenience caused by geographical and traffic factors, rural areas are not only less populated than large cities, but also have more limited resources than core cities in terms of education, medical care, employment, and consumption. difficult to obtain.

Therefore, for government agencies, from the perspective of public welfare, how to allow the people in remote areas to enjoy good and economical services with limited resources without being exploited by external for-profit economic organizations is quite an issue. an important subject.

Therefore, the purpose of the present invention is to provide a mutual assistance service exchange platform system, so that people in remote areas can enjoy good and economical services.

The technical means adopted by the present invention to solve the problems of the prior art is to provide a mutual assistance service exchange platform system, including: a member management organization, which manages the member accounts of a plurality of members registered in the mutual assistance service exchange platform system, The member is a trustee and/or a trustee, the member management agency records a mutual service exchange point for each member account individually; a service management agency is connected to the member management agency, and the service management agency includes a A request receiving unit, a point evaluation unit, and a service issuing unit, the request receiving unit is configured to receive service request information containing a required service content from the member account as the client, and the point evaluation unit is connected to In the request receiving unit, according to the service request information, an obtained point value about the mutual aid service exchange points is automatically determined, the service issuing unit is connected to the request receiving unit and the point evaluation unit, and will contain the The content of the required service and the mutual aid service information of the obtained point value are released to the member account managed by the member management agency as a mutual aid service task; and a service exchange agency is connected to the member management agency, and the service exchange agency includes a a service consignment unit, an implementation control unit and a point transaction unit, the service consignment unit is configured to designate the member account that agrees to perform the mutual aid service task as the consignee, the implementation control unit is connected to the service consignment unit, and Receive task status information about the trustee to confirm the status of the mutual aid service task, the point transaction unit is connected to the execution control unit, and when the execution control unit confirms that the status of the mutual aid service task is a task completed state, The point transaction unit correspondingly increases the mutual aid service exchange points of the member account of the trustee according to the obtained point value of the mutual aid service task, and correspondingly deducts the mutual aid service exchange points of the member account of the trustee. The membership management body records.

In one embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the member management organization is configured to assign a local person bonus point value to the mutual aid service exchange points of the member account registered with the local person qualification.

In an embodiment of the present invention, a platform system for mutual aid service exchange is provided, wherein the member management organization further includes a point stored value unit configured to store value for the mutual aid service exchange point of the member account.

In an embodiment of the present invention, a platform system for mutual assistance services is provided, wherein the demanded service content includes a demanded service item, a demanded service time and a demanded service location.

In an embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the point evaluation unit determines the acquisition of the mutual aid service exchange points according to the time length of the required service time of the required service content point value.

In an embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the service publishing unit publishes the mutual aid service task to the member account managed by the member management agency by publishing the mutual aid service task on a web page .

In an embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the service commissioning unit is configured to designate the trustee of the mutual aid service task by bidding for the obtained point value.

In an embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the service management organization further includes an information feedback unit connected to the point evaluation unit and the service entrusting unit, and the information feedback unit is configured to The obtained point value of the bidding result after the bidding is fed back to the point evaluation unit as evaluation reference information.

In an embodiment of the present invention, a mutual aid service exchange platform system is provided, wherein the implementation control unit includes a self-reporting unit and/or a supervisory reporting unit, and the self-reporting unit is configured to receive the member account of the trustee For the task status information reported, the supervisor reporting unit is configured to receive the task status information reported by the member account other than the trustee.

Through the technical means adopted in the present invention, people in remote areas can use their own mutual aid service exchange points to exchange for help (services) from others through the mutual aid service exchange platform system of the present invention, and can also use the help (service) of others. Others come to get more mutual service exchange points. In this way, people in remote areas can exchange the services they can provide through the mutual assistance service exchange platform system of the present invention, so that they can also enjoy good services without relying on external for-profit economic organizations. and economical service.

Embodiments of the present invention will be described below with reference to FIGS. 1 to 4 . This description is not intended to limit the embodiments of the present invention, but is an example of the present invention.

As shown in FIG. 1 and FIG. 2 , a mutual assistance service exchange platform system 100 according to an embodiment of the present invention includes: a member management organization 1 , a service management organization 2 , and a service exchange organization 3 .

The member management agency 1 manages the member accounts of a plurality of members A registered in the mutual aid service exchange platform system 100, the member is a trustee A1 and/or a trustee A2, the member management agency 1 for each The member account individually records a mutual aid service exchange point.

The service management organization 2 is connected to the member management organization 1, and the service management organization 2 includes a request receiving unit 21, a point evaluation unit 22, and a service issuing unit 23, and the request receiving unit 21 is configured to receive data from as the The member account of the client A1 contains service request information R that requires service content, the point evaluation unit 22 is connected to the request receiving unit 21, and according to the service request information R, the mutual aid service exchange point is automatically determined. The service issuing unit 23 is connected to the request receiving unit 21 and the point evaluation unit 22, and the mutual aid service information containing the required service content and the obtained point value P is regarded as a mutual aid service Task E is released to the member account managed by the member management organization 1 .

The service exchange 3 is connected to the member management agency 1, the service exchange 3 includes a service entrustment unit 31, an execution control unit 32 and a point transaction unit 33, the service entrustment unit 31 is configured to agree to perform the mutual assistance The member account of the service task E is designated as the trustee A2, the execution control unit 32 is connected to the service trust unit 31, and receives task status information I about the trustee A2 to confirm the status S of the mutual aid service task, the The point transaction unit 33 is connected to the execution control unit 32, and when the execution control unit 32 confirms that the state S of the mutual aid service task is a task completion state, the point transaction unit obtains the points according to the mutual aid service task E The value P is recorded by the member management institution 1 corresponding to the increase of the mutual aid service exchange points of the member account of the trustee A2, and the corresponding deduction of the mutual aid service exchange points of the member account of the trustee A1.

Specifically, as shown in Fig. 2, the member management organization 1 is responsible for member registration, recording of mutual assistance service exchange points for each member's member account, and message transfer between members (sending service request information, publishing mutual aid service tasks). As shown in FIG. 1, in this embodiment, the mutual assistance service exchange platform system 100 is a platform system connected to the network N, so the above-mentioned member registration and message transfer between members are all in this embodiment. It can be implemented through the network N, and the member accounts and mutual service exchange points can be recorded in the cloud.

In addition, since the mutual aid service exchange platform system 100 of the present invention is set up based on the nature of public welfare, especially for people in remote areas, preferably, the member management organization 1 is configured to The mutual aid service exchange points of the member account are assigned a value added to a local person, thereby promoting the use of the mutual aid service exchange platform system 100 by local residents in remote rural areas. On the contrary, for non-local persons, the mutual aid service exchange platform system 100 provides a channel for exchanging money for the mutual aid service exchange points (as shown in FIG. 3a).

As shown in FIG. 2, FIG. 3a and FIG. 3b, in the mutual aid service exchange platform system 100 according to the embodiment of the present invention, the member management organization 1 further includes a point stored value unit 11, which is configured for The mutual aid service exchange points of the member account are stored for value (as shown in Figure 3a). In this way, a non-local person can also act as the client A1 to exchange points for the mutual assistance service in exchange for services, and a non-local person can also act as the trustee A2 to obtain the mutual assistance by providing services. Service Exchange Points (as in Figure 3b). Of course, all members A managed by the member management organization 1 can exchange money for the mutual assistance service exchange points through the point stored value unit 11 , and are not limited to foreigners or locals. In addition, the mutual assistance service exchange platform system 100 of the present invention is provided separately for different rural areas, and the mutual assistance service exchange point is the mutual assistance service exchange platform system 100 that can only be provided in individual rural areas The virtual points used for the transaction of mutual assistance services cannot be exchanged between the mutual assistance service exchange platform systems 100 in different rural areas, and the mutual assistance service exchange platform system 100 does not provide any exchange points from the mutual assistance service. A conduit to restore money back. Therefore, the financial value of the exchange points of the mutual aid service is limited, and the availability is limited to the corresponding remote areas, so it is not easy to involve disputes over actual money.

As shown in FIG. 2 , the main function of the service management organization 2 is to obtain the service request information R of the client A1 from the member management organization 1, and to process the information to generate mutual assistance that has been sorted out. The service task E is issued to the member A of the mutual aid service exchange platform system 100 . For example, the request receiving unit 21 can provide a filling interface (not shown) to the member accounts of all required members A of the member management organization 1 . The client A1 fills in the required service content through the filling interface, and the request receiving unit 21 can convert all the different required service contents of the client A1 into service request information R with a unified format, so as to facilitate the points The evaluation unit 22 automatically determines the obtained point value P about the mutual aid service exchange points from the service request information R by using a preset algorithm. In this embodiment, the demanded service content includes a demanded service item, a demanded service time and a demanded service location. Since the mutual assistance service exchange platform system 100 of the present invention is applied to services in remote areas, the required service items are usually life services such as helping childcare, walking the dog, picking up and dropping off from school, and accompanying the elderly.

As shown in FIG. 2 and FIG. 4 , the point evaluation unit 22 is an arithmetic processing unit that calculates and determines the acquired point value P related to the mutual aid service exchange point based on a specific algorithm. Regarding the calculation method of the point evaluation unit 22, since most of the exchanges involved in the mutual aid service exchange platform system 100 of the present invention are simple life services, it is often difficult to accurately judge the difficulty of the demand service items. And decide the point value P that should be obtained. What's more, this kind of life service also has different suitability for different people. For example, people who like to chat will be willing to accompany the elderly, but they may not necessarily want to help walk the dog. And people who like animals will be willing to help walk the dog, but they may not necessarily want to help with the shuttle to and from school. Therefore, in the mutual aid service exchange platform system 100 of the embodiment of the present invention, the point evaluation unit 22 determines the acquisition of the mutual aid service exchange points according to the time length of the required service time of the required service content Point value P. In other words, as the demand service time is longer, the point evaluation unit 22 determines the obtained point value P about the mutual aid service exchange point, the more is obtained. The relationship between the obtained point value P and the required service time is a positive correlation. Specifically, it can be a linear proportional relationship, an exponential proportional relationship, or it can be further combined with a simple difficulty judgment for the required service item (for example: only distinguish between Difficult, medium and easy levels) and weighted operation is performed on the required service time to determine the point value P.

The service publishing unit 23 can publish the mutual aid service task E in many ways. In the mutual aid service exchange platform system 100 of the embodiment of the present invention, the service publishing unit 23 publishes the mutual aid service task E on a website. It is published to the member account managed by the member management organization 1 in the form of a road page. Since the mutual aid service exchange platform system 100 in this embodiment is a platform system connected to the network N, the mutual aid service task E can be conveniently published on the web page (for example, : webpage bulletin board), and through this, all members can be clearly informed of relevant information. Of course, the present invention is not limited to this, and the service publishing unit 23 can also publish the mutual assistance service task E by using a mobile phone short message, an email or an in-site messaging tool.

As shown in FIG. 2, the main function of the service exchange mechanism 3 is to manage the exchange between the mutual aid service task E and the mutual aid service exchange points. In the service exchange 3, the service consignment unit 31 is used to designate the consignee A2. Since there may be more than one member A who is willing to accept the mutual assistance service task E, the service entrusting unit 31 usually decides according to the time of replying consent from each member account, that is, the first-to-first-win system. Of course, the present invention is not limited to this. In other embodiments, the service commissioning unit 31 is configured to designate the commissioner A2 of the mutual aid service task E by bidding for the point value P obtained. In other words, on the basis of the obtained point value P for the mutual service exchange points determined by the point evaluation unit 22, each member A is allowed to bid, and the service entrusting unit 31 will be willing to use the least The member A who has obtained the point value P to accept the mutual aid service task E is designated as the trustee A2. Preferably, as shown in FIG. 2, the service management organization 2 further includes an information feedback unit 24, which is connected to the point evaluation unit 22 and the service entrusting unit 31. The information feedback unit 24 is configured to pass the The obtained point value of the bidding result after the bidding is fed back to the point evaluation unit 22 as evaluation reference information F.

The execution control unit 32 is used to confirm whether the trustee A2 has actually completed the mutual assistance service task E after accepting it. Preferably, as shown in FIG. 2, in the mutual aid service exchange platform system 100 according to the embodiment of the present invention, the implementation control unit 32 includes an autonomous reporting unit 321 and/or a supervisory reporting unit 322, the autonomous reporting unit 321 is configured to receive the task status information I1 reported by the member account of the trustee A2, and the supervisor reporting unit 322 is configured to receive the task status information I2 reported by the member account other than the trustee A2. With the task status information I reported by the trustee A2 and the non-trustee, it can be ensured that the mutual aid service task E has been performed and completed. Preferably, the client A1 can also know the status of the mutual assistance service task E in real time through the execution control unit 32 .

The point transaction unit 33 adds and deducts the mutual aid service exchange points when the state S of the mutual aid service task is a task completion state. Preferably, in other embodiments, the point trading unit 33 may further adjust the actual increase and deduction values of the mutual aid service exchange points according to the degree of completion of the mutual aid service task E. For example, if the mutual aid service task E is only half completed, the trustee A2 can only get half of the point value P obtained.

With the above structure, people in remote areas can use their own mutual assistance service exchange points to exchange for help (service) from other people through the mutual assistance service exchange platform system 100 of the present invention, and can also help other people to Get more Mutual Service Exchange Points. In this way, people in remote areas can exchange the services they can provide through the mutual assistance service exchange platform system 100 of the present invention, so that they can also enjoy the services without relying on external for-profit economic organizations. Good and economical service.

The above descriptions and descriptions are only descriptions of preferred embodiments of the present invention. Those with ordinary knowledge in the art can make other modifications according to the scope of the patent application defined below and the above descriptions, but these modifications should still be It is within the scope of the right of the present invention for the inventive spirit of the present invention.

100: Mutual Aid Service Exchange Platform System 1: Member management agency 11: Points Stored Value Unit 2: Service Management Agency 21: Request receiving unit 22: Points Assessment Unit 23: Service Publishing Unit 24: Information Feedback Unit 3: Service Exchange 31: Service Entrustment Unit 32: Implement control unit 321: Autonomous reporting unit 322: Supervised reporting unit 33: Point Trading Unit A: Member A1: Delegator A2: Trustee E: Mutual aid service tasks F: Assessment Reference Information I: Mission Status Information I1: Mission Status Information I2: Mission Status Information N: network P: get point value R: Service Request Information S: the status of the mutual aid service task

[Fig. 1] is a schematic diagram showing a mutual assistance service exchange platform system according to an embodiment of the present invention; [Fig. 2] is a system block diagram showing a mutual assistance service exchange platform system according to an embodiment of the present invention; [Fig. 3a] is a schematic diagram showing a mutual assistance service exchange platform system according to an embodiment of the present invention; [Fig. 3b] is a schematic diagram showing a mutual assistance service exchange platform system according to an embodiment of the present invention; [FIG. 4] is a schematic diagram showing a mutual assistance service exchange platform system according to an embodiment of the present invention.

100: Mutual Aid Service Exchange Platform System

1: Member management agency

11: Points Stored Value Unit

2: Service Management Agency

21: Request receiving unit

22: Points Assessment Unit

23: Service Publishing Unit

24: Information Feedback Unit

3: Service Exchange

31: Service Entrustment Unit

32: Implement control unit

321: Autonomous reporting unit

322: Supervised reporting unit

33: Point Trading Unit

A: Member

A1: Delegator

A2: Trustee

E: Mutual aid service tasks

F: Assessment Reference Information

I: Mission Status Information

I1: Mission Status Information

I2: Mission Status Information

P: get point value

R: Service Request Information

S: the status of the mutual aid service task

Claims (8)

A mutual aid service exchange platform system, comprising: a member management agency that manages the member accounts of a plurality of members registered in the mutual aid service exchange platform system, the member is a trustee and/or a trustee, the member manages The institution individually records a mutual aid service exchange point for each member account; a service management institution is connected to the member management institution, and the service management institution includes a request receiving unit, a point evaluation unit and a service issuing unit. The request receiving unit is configured to receive service request information containing a demanded service content from the member account as the principal, the point evaluation unit is connected to the request receiving unit, and automatically determines the relevant information according to the service request information. The mutual aid service exchanges an obtained point value of points, the service issuing unit is connected to the request receiving unit and the point evaluation unit, and takes the mutual aid service information including the required service content and the obtained point value as a mutual aid service and a service exchange mechanism connected to the member management agency, the service exchange mechanism includes a service entrustment unit, an implementation control unit and a point transaction unit, the service the trust unit is configured to designate the member account that agrees to perform the mutual aid service task as the trustee, wherein the service trust unit is configured to designate the trustee of the mutual aid service task by bidding for the earned point value, The execution control unit is connected to the service consignment unit, and receives task status information about the trustee to confirm the status of the mutual aid service task, the point transaction unit is connected to the execution control unit, and the execution control unit confirms the When the status of the mutual aid service task is a task completed state, the point transaction unit correspondingly increases the mutual aid service exchange points of the member account of the trustee according to the obtained point value of the mutual aid service task, and correspondingly deducts the trustee The mutual assistance service exchange points of the member account will be recorded by the member management organization. The mutual aid service exchange platform system of claim 1, wherein the member management agency is configured to assign a local addition point value to the mutual aid service exchange points of the member account registered with the local qualification. The mutual aid service exchange platform system of claim 1, wherein the member management organization further comprises a point stored value unit configured to store the mutual aid service exchange points of the member account. The mutual aid service exchange platform system according to claim 1, wherein the demanded service content includes a demanded service item, a demanded service time and a demanded service location. The mutual aid service exchange platform system according to claim 1 or 4, wherein the point evaluation unit determines the obtained point value for the mutual aid service exchange point according to the time length of the required service time of the required service content . The mutual aid service exchange platform system according to claim 1, wherein the service publishing unit publishes the mutual aid service task to the member account managed by the member management institution in a manner of publishing the mutual aid service task on a web page. The mutual aid service exchange platform system according to claim 1, wherein the service management organization further comprises an information feedback unit, connected to the point evaluation unit and the service entrusting unit, and the information feedback unit is configured so that after bidding The obtained point value of the bidding result of , is fed back to the point evaluation unit as evaluation reference information. The mutual aid service exchange platform system of claim 1, wherein the implementation control unit includes an autonomous reporting unit and/or a supervisory reporting unit, and the autonomous reporting unit is configured to receive the report from the member account of the trustee. task status information, the supervisory reporting unit is configured to receive the task status information reported by the member account other than the trustee.

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