TWI735855B - Movement guiding system and method thereof - Google Patents

Abstract

A movement guiding system is provided. By determining which counter a number taken by a customer is expected to correspond to and a specific vacancy in a waiting area closest to the counter according to the number, current counter status data and vacancy information corresponding to the waiting area, and projecting a waiting guidance indicator and/or waiting guidance information to guide the customer to the specific vacancy; and when determining which counter that the number taken by the customer actually corresponds to, projecting a counter guidance indicator and/or counter guidance information around the customer’s current position to guide the customer to the counter, the movement guiding system can enhance the interaction with the customer and improve the overall service quality.

Description

Trend guidance system and method

The invention relates to a guidance system and a method thereof, in particular to a movement guidance system and a method thereof.

In order to avoid the troubles caused by people going to financial institutions standing in line and waiting for business, financial institutions usually have number picking devices at their entrances, so that people can draw number plates according to their needs and based on the numbers drawn. The order of the cards is waiting to be processed. When the number plate drawn by the public is displayed on the electronic billboard or the number is called by the counter staff, the public can go to the corresponding counter window to handle financial services. However, during the period from the drawing of the number plate to the financial business, the financial institution did not provide services to the public, and there was a lack of interaction between the financial institution and its customers, and there was a problem of low service quality.

The present invention discloses a trend guidance system and method.

First of all, the present invention discloses a movement guidance system, which includes: a vacancy judging device, a control device, a number taking device, a waiting guide device, a tracking device, and a counter guide device. Among them, the vacancy judging device is used to shoot and determine whether the waiting area has a vacancy according to the image of the waiting area, and output the vacancy data; the control device is used to receive the business processing signal and the business completion signal from the counter device installed in each counter , To output the current counter status data, where the business processing signal includes the type of business that the counter is processing, and the current counter status data includes the current start time, estimated processing time and current Whether any counter is empty; the number picking device is used to provide customers with the number plate; the waiting guide device installed on the side of the number picking device is used to draw the number plate according to the number plate drawn by the customer , Current counter status data and vacancy data to determine which counter the number plate is expected to correspond to and the specific vacancy in the waiting area closest to the counter, and project waiting guidance indicators and/or information to guide customers to specific vacancies; The device is used to track the current location of the customer through the image tracking method when the customer draws the number plate, and transmit the current location of the customer to the counter guide device; and the counter guide device installed in the waiting area is used to identify the customer When the selected counter actually corresponds to the counter, the counter guidance indicators and/or information are projected around the customer's current location to guide the customer to the counter to conduct business.

In addition, the present invention discloses a trend guidance method, the steps of which include: providing a trend guidance system, which includes a space judging device, a control device, a number taking device, a waiting guide device, a tracking device, and a counter guide device; According to the image of the waiting area, it judges whether the waiting area has vacancies, and outputs vacancy data; the control device receives the business processing signals and business completion signals from the counter devices installed in each counter to output the current counter status data. , The business processing signal includes the type of business that the counter is currently handling, and the current counter status information includes the starting time of each counter currently handling the business, the estimated processing time, and whether any counter is currently empty; The number picking device provides customers with the number plate; when the customer draws the number plate, the waiting guide device judges which counter the number plate is expected to correspond to and the distance from the counter based on the number plate drawn by the customer, the current counter status data and the vacancy data Specific vacancies in the nearest waiting area are projected and waiting guidance indicators and/or information are projected to guide customers to specific vacancies; when a customer draws a number ticket, the tracking device starts to track the customer’s current location through the image tracking method, and transmits the customer’s information Current location; and when the counter guiding device determines which counter the number plate drawn by the customer actually corresponds to, it projects counter guiding indicators and/or information around the customer’s current location to guide the customer to the counter Bit to handle business.

The system and method disclosed in the present invention are as above. The difference from the prior art is that the present invention judges the prediction of the number plate based on the number plate drawn by the customer, the current counter status data and the vacancy data of the corresponding waiting area when the customer draws the number plate. Correspond to which counter and the specific vacancy in the waiting area closest to the counter, and project waiting guidance indicators and/or information to guide the customer to the specific vacancy; and when determining which number plate drawn by the customer actually corresponds to When counters, project counter guidance indicators and/or information around the customer’s current location to guide the customer to the counter for business.

Through the above-mentioned technical means, the present invention can provide real-time guidance services during the period from the time the customer draws the number plate to the financial business, enhances the interactive relationship with the customer, and thereby improves the overall service quality.

Before describing the movement guidance system and its method disclosed in the present invention, the self-defined terms of the present invention will be explained. The vacancy judgment device, control device, number taking device, and waiting guidance The guiding device, the tracking device and the counter guiding device can be implemented in various ways, including software, hardware, firmware, or any combination thereof. The technology used in the implementation of software or firmware can be stored on machine-readable storage media, such as: read-only memory (ROM), random access memory (RAM), disk storage media, optical storage media, fast Flash memory devices, etc., and can be executed by one or more general-purpose or special-purpose programmable microprocessors. Copper transmission cable, optical fiber transmission, wireless transmission, router, firewall can be used between any of the vacancy judgment device, control device, number taking device, waiting guide device, tracking device and counter guide device of the present invention , Exchanges, gateway computers and/or edge servers to transmit messages and data.

The following describes the implementation of the present invention in detail with the drawings and embodiments, so as to fully understand and implement the implementation process of how the present invention uses technical means to solve technical problems and achieve technical effects.

Please refer to "Figure 1" first. "Figure 1" is a system block diagram of an embodiment of the trend guidance system of the present invention. In this embodiment, the trend guidance system 100 can be applied to branches of financial institutions (for example, banks or post offices), where the space of each branch is at least equipped with an entrance area 50, a waiting area 60, a counter area 70, and a control area. Area 80 (as shown in "Figure 2", "Figure 2" is a schematic diagram of an embodiment of the spatial layout of each branch of a financial institution), the entrance area 50 is set near the entrance of the branch; the waiting area 60 includes multiple seats The chair 62 is used to provide rest for customers waiting to handle the counter service. The number of the seats 62 can be adjusted according to actual needs; the counter area 70 includes multiple counters 72, and each counter 72 can be equipped with service personnel and set up There is a counter device 74 to provide customers with business services. The number of counters 72 can be adjusted according to actual needs; the control area 80 is an area not open to the outside world for the branch and is a place for internal staff to work. It should be noted that the connection relationship between the devices in "Figure 2" is drawn with a long dashed line, and the areas are distinguished by a dashed line. The direction of the arrow is the direction of the path for the customer to enter the branch.

In this embodiment, the movement guidance system 100 may include: a vacancy determining device 110, a control device 120, a number taking device 130, a waiting guiding device 140, a tracking device 150, and a counter guiding device 160 (that is, step 200). Wherein, the vacancy determining device 110 can be installed in or around the waiting area 60, the control device 120 can be installed in the control area 80 of the branch, the number taking device 130 can be installed in the entrance area 50, and the waiting guide device 140 can be installed in the entrance area. 50 and on the side of the number taking device 130, the tracking device 150 can be distributed in the entrance area 50 and the waiting area 60, and the counter guiding device 160 can be distributed in the entrance area 50 and the waiting area 60, but this embodiment is not intended to limit According to the present invention, the actual configuration position of each device can be adjusted according to actual needs. In addition, the vacancy determining device 110 may include a first camera module 112 and a first processing module 114. The first camera module 112 is connected to the first processing module 114; the control device 120 is connected to each counter device 74; The guiding device 140 is connected to the number taking device 130, the vacancy determining device 110 and the control device 120 and may include a second processing module 142 and a first projection module 144; the tracking device 150 may include a second camera module 152 and a third processing module Group 154, the second camera module 152 is connected to the third processing module 154; the counter guiding device 160 is connected to the tracking device 150 and may include a fourth processing module 162, a second projection module 164, and a fourth processing module 162 Connect the second projection module 164. It should be noted that the location of the vacancy determining device 110 is not drawn in "Figure 2" because it can be installed in the waiting area 60 or the ceiling around it. In addition, due to the configuration of the tracking device 150 and the counter guiding device 160 The locations are distributed in the entrance area 50 and the waiting area 60 and can be set on the ceiling. In order to avoid the drawing from being too complicated, the tracking device 150 and the counter guiding device 160 are not drawn.

Next, please refer to "Figure 3". "Figure 3" is a flow chart of an embodiment of the movement guidance system of "Figure 1". The image judges whether the waiting area has a vacancy, and outputs vacancy data (step 210); the control device receives the business processing signal and the business completion signal from the counter device installed in each counter to output the current counter status data, among which, The business processing signal includes the type of business being processed by the counter, and the current counter status information includes the current start time of each counter being processed, the estimated processing time, and whether any counter is currently empty (step 220); The number picking device provides the customer to draw the number plate (step 230); when the customer draws the number plate, the waiting guide device judges which number plate is expected to correspond to based on the number plate drawn by the customer, the current counter status data and the vacancy data The counter and the specific vacancy in the waiting area closest to the counter are projected with waiting guidance indicators and/or information to guide the customer to the specific vacancy (step 240); when the customer draws the number plate, the tracking device uses the image tracking method Start tracking the current location of the customer and transmit the current location of the customer (step 250); and when the counter guiding device determines which counter the number plate drawn by the customer actually corresponds to, project the cabinet around the current location of the customer Position guiding indicators and/or information to guide the customer to the counter for business (step 260). If there is no causal relationship among the above-mentioned steps, the present invention does not limit the order of their execution.

In step 210, the first camera module 112 of the vacancy determining device 110 can be used to capture an image of the waiting area 60 and transmit it to the first processing module 114, and the first processing module 114 can determine based on the image of the waiting area 60 Whether the seats 62 set in the waiting area 60 have vacancies, the vacancy information is continuously output to the waiting guide 140 in real time. Therefore, the vacancy determining device 110 can obtain information about whether the seats 62 set in the waiting area 60 have vacancies at any time, and provide the information to the waiting guiding device 140. The first camera module 112 can be, but is not limited to, an infrared camera or a general camera. The first processing module 114 can analyze the image of the waiting area 60 captured by the first camera module 112 by using image processing technology to obtain the waiting area. Information on whether the seats 62 provided in the area 60 have vacancies.

In step 220, the control device 120 may receive the service processing signal and the service completion signal from each counter device 74 to output current counter status data. In more detail, each counter 72 is equipped with service personnel and a counter device 74. When the service personnel of a certain counter 72 receives the current customer’s business processing information, the counter 72 is set up by the counter. The bit device 74 transmits a service processing signal to the control device 120, where the service processing signal includes the type of service that the counter 72 is currently handling, such as: withdrawal, deposit, and remittance; when the control device 120 receives the service processing signal, that is It can record the starting time when the counter 72 is starting to handle the business; when the service staff of a counter 72 finishes processing the current customer's business, the counter device 74 installed in the counter 72 transmits the service completion signal To the control device 120, the control device 120 can record the end time when the counter 72 handles the business; the control device 120 can judge whether there is any counter currently based on the service processing signal and the service completion signal transmitted by the counter devices 74 Bit 72 is an empty cabinet, where the empty cabinet status means that the counter 72 of the counter device 74 is open for service, but is waiting to receive the next customer’s application for financial business. When a certain counter 72 is empty In the state, usually the electronic billboard above the counter 72 will display the new number or the service personnel of the counter 72 will guide the call to make the customer with the number plate go to the counter 72 to handle the financial business at the counter The control device 120 can also estimate the processing time that the business type may take based on the business processing signals transmitted by the counter devices 74 and the historical transaction database (not drawn). The historical transaction database can be used to store the branch Has processed the historical data of each business of all business types (that is, the control device 120 can find the median or average processing time of the same business type in the historical transaction database according to the business type that the counter device is processing Value, the median or average time is the estimated processing time); therefore, the control device 120 can continuously output the current counter status data to the waiting guide device 140 and the counter guide device 160, However, this embodiment is not intended to limit the present invention. For example, the above-mentioned median or average value of the processing time of the same business type in the historical transaction database is the estimated processing time that may be spent for the business type. The user of the trend guidance system 100 can set it according to actual needs. The estimated processing time for this type of business is a specific exact time. Among them, the historical transaction database can be set in the control device 120, and the user of the trend guidance system 100 can set the relevant information about the estimated processing time of each business type according to actual needs and can be stored in the control device 120.

In step 230, the number-taking device 130 provided in the entrance area 50 can provide the customer to extract the corresponding number plate according to the type of business the customer is applying for.

In step 240, when the customer draws the number plate, the waiting guide 140 can determine which counter 72 the number plate is expected to correspond to and the distance from the counter 72 based on the number plate drawn by the customer, the current counter status data, and the vacancy data. A specific vacancy in the nearest waiting area 60 is projected and waiting guidance indicators and/or information are projected to guide the customer to the specific vacancy. In more detail, because the current counter status information can provide the time when each counter 72 may complete its business at hand and whether any counter 72 is currently empty, and the number taking device 130 can be extracted according to the customer The number plate provides the number of people waiting for the same service type before the customer. Therefore, the second processing module 142 of the waiting guide 140 can match the estimated processing time based on the service type corresponding to the number plate. The number plate drawn by the customer and the current counter status data determine which counter 72 the number plate is expected to correspond to.

Then, the second processing module 142 of the waiting guiding device 140 can determine the specific waiting area 60 closest to the counter device 74 based on the predicted location of the corresponding counter 72, the vacancy data, and the spatial layout of the branch. Vacancy, so that the first projection module 144 of the waiting guiding device 140 located on the side of the number taking device 130 can generate waiting guiding indicators and/or information according to the specific vacancy and the predicted position of the counter 72, and project the waiting guiding Introduce indicators and/or information to guide customers to specific vacancies. Wherein, the waiting guidance indicator can be a left turn, a right turn or go straight, and the waiting guidance information can be how many meters away from a specific vacancy or the number of a seat 62 in a specific vacancy.

In step 250, the second camera module 152 of the tracking device 150 can capture images of the entrance area 50 and the waiting area 60, and the third processing module 154 can use the image tracking method to track the images of the entrance area 50 and the waiting area 60. When the number plate is drawn, the current position of the customer is traced, and the current position of the customer is transmitted to the counter guiding device 160. Wherein, the image tracking method can use the characteristics of the customer's eyes or head for tracking and positioning, but this embodiment is not intended to limit the present invention.

In step 260, when the fourth processing module 162 of the counter guiding device 160 determines which counter the number plate drawn by the customer actually corresponds to, the second projection module 164 can project around the current position of the customer Counter guide indicators and/or information to guide customers to the counter to conduct business. In more detail, the number calling system (not shown) of the branch is connected to the counter guide device 160. When the electronic billboard above a counter 72 displays the number of the number plate (that is, the number calling system performs the number calling procedure Time), the fourth processing module 162 of the counter guiding device 160 can determine which counter the number plate drawn by the customer actually corresponds to, and the second projection module 164 can be based on the counter position and the customer’s current position Generate counter guidance indicators and/or information, and project counter guidance indicators and/or information around the customer based on the current location of the customer transmitted by the tracking device 150 to guide the customer to the counter for business. Among them, the counter guidance index can be a left turn, a right turn or go straight, and the counter guidance information can be the number of meters away from the counter or the number of the counter.

Therefore, through the above steps 210 to 260, it is possible to provide real-time guidance services during the period from the time the customer draws the number plate to the financial business, enhance the interactive relationship with the customer, and thereby improve the overall service quality.

In addition, in this embodiment, the number plate has a positioning label (not drawn), and the tracking device 150 may also include a plurality of positioning modules (not drawn), and these positioning modules may be distributed in the entrance area 50 and the waiting area 60. The positioning tag emits pulses at a certain frequency to continuously perform distance measurement with the positioning modules of known positions, and through the calculation of the positioning modules of known positions, the tracking device 150 obtains the position of the positioning tag. Therefore, the tracking device 150 can also track the location of the number plate through an ultra-wideband (UWB) positioning method, so as to obtain the current location of the customer who extracted the number plate.

In addition, since the current counter status data can provide the time when each counter 72 may complete its business at hand and whether any counter 72 is currently empty, the number taking device 130 can provide the number of each service type that has been taken. Therefore, the control device 120 can first use the historical transaction database to find the possible processing time for each business type (which can be, but not limited to, the average or median of the processing time of each business type) , Or first set the estimated processing time for each business type according to the user of the trend guidance system 100, and then judge how long each business type may need to wait based on the number of people waiting for the number of each business type and the current counter status data Only time can handle the business at the counter, and output a time signal to the number-taking device 130, so that the number-taking device 130 displays the expected waiting time for each business type, so that customers who want to draw a number plate can first understand the possible waiting time, and then according to the individual The itinerary plan determines whether to draw the number plate to avoid the situation where the number plate is drawn but the customer does not appear. Furthermore, in this embodiment, the number taking device 130 can also count the number of people waiting for the drawn number plate, and the control device 120 can also rely on the number of people waiting for the drawn number plate calculated by the number taking device 130 and the current counter status. Data output human support signal to the processing center server (not drawn). Among them, the users of the processing center server are management personnel, and the human support signal received through the processing center server can notify the management personnel that it may be necessary to increase the support of the counter 72 and its service personnel for opening the cabinet, or to support the manpower to The waiting area 60 is to appease customers who are waiting for the business to be irritable due to the long waiting time.

In this embodiment, the second camera module 152 of the tracking device 150 can also be used to obtain the facial image of the customer when the number plate is drawn, and to recognize the facial image to identify the identity of the customer and output the identity information to the control device 120. Among them, the identity information includes the customer's identity and the time point at which the number plate was drawn; the number taking device 130 can transmit the time point when each number plate is drawn and its number to the control device 120, so the control device 120 can obtain the customer's identity And its corresponding number. Then, the control device 120 can find the transaction content frequently performed by the customer from the customer database according to the identity of the customer, and find suitable financial product information according to the transaction content frequently performed by the customer. When the customer arrives at its corresponding counter 72 When handling the business, the control device 120 can transmit the financial product information suitable for the customer to the counter device 74 set at the counter 72 that actually corresponds to the number plate, so that the service staff can introduce the suitable financial product information to the customer. Avoid providing information about financial products that the customer does not need.

In summary, it can be seen that the difference between the present invention and the prior art is that when a customer draws a number plate, it is determined which one the number plate is expected to correspond to based on the number plate drawn by the customer, the current counter status data, and the vacancy data of the corresponding waiting area. The counter and the specific vacancy in the waiting area closest to the counter, and project waiting guidance indicators and/or information to guide the customer to the specific vacancy; and determine the number plate based on the number plate drawn by the customer and the current counter status data Actually correspond to the specific counter, and project counter guidance indicators and/or information around the customer’s current location to guide the customer to the specific counter for business, and this technical means can solve the problems of the previous technology , Provide real-time guidance services during the period from the time the customer draws the number plate to the financial business, enhance the interactive relationship with the customer, and thereby improve the overall service quality.

Although the present invention is disclosed in the foregoing embodiments as above, it is not intended to limit the present invention. Anyone familiar with similar art can make some changes and modifications without departing from the spirit and scope of the present invention. Therefore, the present invention The scope of patent protection shall be subject to the definition of the scope of patent application attached to this specification.

50: Entrance area 60: Waiting area 62: Seat 70: Counter area 72: Counter 74: Counter device 80: Control area 100: Movement guidance system 110: Vacancy judgment device 112: First camera module 114: First processing module 120: Control device 130: Number taking device 140: Waiting and guiding device 142: Second processing module 144: First projection module 150: Tracking device 152: Second camera module 154: Third processing Module 160: Counter Guidance Device 162: Fourth Processing Module 164: Second Projection Module Step 200: Provide a movement guidance system, which includes a vacancy determination device, a control device, a number taking device, a waiting guidance device, and tracking Device and counter guide device Step 210: The vacancy judging device shoots and judges whether the waiting area has a vacancy according to the image of the waiting area, and outputs the vacancy data. Step 220: The control device receives the business from the counter device installed in each counter Processing signal and business completion signal to output current counter status data, among which, the business processing signal includes the type of business that the counter is handling, and the current counter status data includes the current starting time of each counter being handling the business , Estimated processing time and whether any counter is currently empty. Step 230: The number picking device provides the customer to draw the number plate. Step 240: When the customer draws the number plate, the waiting guide device is based on the number plate drawn by the customer and the current cabinet. Position status data and vacancy data determine which counter the number plate is expected to correspond to and the specific vacancy in the waiting area closest to the counter, and project waiting guidance indicators and/or information to guide the customer to the specific vacancy Step 250: When the customer When the number plate is drawn, the tracking device starts to track the current position of the customer through the image tracking method. Step 260: When the counter guiding device determines which counter the number plate drawn by the customer actually corresponds to, project it around the current position of the customer Counter guide indicators and/or information to guide customers to the counter for business

Figure 1 is a system block diagram of an embodiment of the trend guidance system of the present invention. Figure 2 is a schematic diagram of an embodiment of the spatial layout of branches of a financial institution. Fig. 3 is a flow chart of an embodiment of the method for performing a movement guidance by the movement guidance system of Fig. 1.

100: Trend Guidance System

110: Vacancy Judging Device

112: The first camera module

114: The first processing module

120: control device

130: Number picking device

140: Waiting for Guidance Device

142: The second processing module

144: The first projection module

150: tracking device

152: The second camera module

154: Third Processing Module

160: Cabinet guide device

162: Fourth Processing Module

164: The second projection module

Claims (10)

A movement guidance system, comprising: a vacancy judging device for shooting and judging whether the waiting area has a vacancy based on the image of a waiting area, and outputting a vacancy data; a control device for receiving information from each counter A service processing signal and a service completion signal of a counter device are set to output a current counter status data, where the service processing signal includes the type of service that the counter is processing, and the current counter status data includes The current starting time, estimated processing time and whether any of the counters are currently empty; a number picking device for providing a customer with a number plate; a waiting guide The device is set on one side of the number taking device, and is used to determine which number plate is expected to correspond to based on the number plate drawn by the customer, the current counter status data, and the vacancy data when the customer draws the number plate A counter and a specific vacancy in the waiting area closest to the counter, and project a waiting guide indicator and/or information to guide the customer to the specific vacancy; a tracking device for when the customer draws the specific vacancy When the number plate is used, the current location of the customer is tracked through the image tracking method, and the current location of the customer is transmitted; and a counter guide device is installed in the waiting area to determine the number drawn by the customer When the counter to which the card actually corresponds, a counter guiding indicator and/or information is projected around the current location of the customer to guide the customer to the counter to handle business. According to the movement guidance system of item 1 of the scope of patent application, the number plate has a positioning tag, so that the tracking device can also track the position of the number plate through Ultra Wideband (UWB) positioning method to obtain the number. The current position of the customer of the card. According to the movement guidance system of item 1 of the scope of patent application, the control device outputs a manpower support signal to a processing center server based on the number of people waiting for the number plate and the current counter status data calculated by the number taking device . According to the trend guidance system of item 1 of the scope of patent application, the control device outputs a time signal to the number plate based on the current counter status data and the number of people waiting for each type of service provided by the number picking device Number-taking device, so that the number-taking device displays the estimated waiting time for each type of business. According to the movement guidance system of item 1 of the scope of patent application, the tracking device is also used to obtain a facial image of the customer when the number plate is drawn, and to recognize the facial image to identify the identity of the customer, and output a Identity information; the number obtaining device is also used to transmit the time point at which each number plate is drawn and its number; the control device is also used to find the transaction content frequently performed by the customer from a customer database based on the identity information, And find a financial product information according to the transaction content that the customer frequently conducts; when the customer goes to the counter for business, the control device transmits the financial product information to the counter set in the counter actually corresponding to the number plate Device. A trend guidance method, which includes the steps of: providing a trend guidance system, which includes a vacancy judging device, a control device, a number taking device, a waiting guide device, a tracking device and a counter guide device; the vacancy The judging device shoots and judges whether the waiting area has a vacancy according to the image of a waiting area, and outputs a vacancy data; the control device receives a service processing signal and a service completion signal from a counter device installed in each counter , In order to output a current counter status data, where the business processing signal includes the type of business that the counter is starting to handle, and the current counter status data includes the current starting time and estimated Processing time and whether any of the counters is currently empty; the number-taking device provides a customer to draw a number plate; when the customer draws the number plate, the waiting guide device is based on the number plate drawn by the customer , The current counter status data and the vacancy data determine which counter device the number plate is expected to correspond to and a specific vacancy in the waiting area closest to the counter, and project a waiting guide indicator and/or information to Guide the customer to the specific vacancy; when the customer draws the number plate, the tracking device starts to track the current location of the customer through the image tracking method, and transmits the current location of the customer; and when the counter guiding device determines When the counter to which the number plate drawn by the customer actually corresponds, a counter guiding indicator and/or information is projected around the current location of the customer to guide the customer to the counter to handle business. According to item 6 of the scope of patent application, the movement guidance method, wherein the number plate has a positioning label, and the movement guidance method further includes: the tracking device tracks the position of the number plate through the UWB positioning method to obtain the extraction of the number plate The current location of the customer. According to the trend guidance method of item 6 of the scope of patent application, the trend guidance method further includes: the control device outputs a manpower support based on the number of people waiting for the drawn number plate counted by the number picking device and the current counter status data The signal is given to a processing center server. According to the trend guidance method according to item 6 of the scope of patent application, the trend guidance method further includes: the control device waits for the drawn number plate of each service type provided by the current counter status data and the number picking device The number of people outputs a time signal to the number-taking device, so that the number-taking device displays the estimated waiting time for each type of business. According to the movement guidance method of item 6 of the scope of patent application, the movement guidance method further includes: the tracking device obtains a facial image of the customer when the number plate is extracted, and recognizes the facial image to identify the customer’s Identity, which outputs an identity information; the number-taking device transmits the time point and number at which each number plate was extracted; the control device finds the transaction content frequently performed by the customer from a customer database based on the identity information, and then The transaction content frequently performed by the customer finds a financial product information; and when the customer goes to the counter for business, the control device transmits the financial product information to the counter device set at the counter actually corresponding to the number plate .

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