TWI732149B - Real-time customer service system and method thereof - Google Patents

Abstract

A real-time customer service system is provided, which may include a database and a host machine. The database may save the parameter data of a customer service terminal. The host machine may generate a barcode according to the parameter data; the barcode may connect to the uniform resource locator of the customer service dialog box of the customer service terminal, such that a customer terminal can connect to the customer service dialog box after scanning the barcode and then communicate with the customer service terminal via the customer service dialog box.

Description

Instant customer service system and method

The present invention relates to a real-time customer service system, in particular to a real-time customer service system that enables a client terminal to directly connect to the customer service terminal by scanning a code. The invention also relates to a bar code generation method and a communication method of the instant customer service system.

In order to be able to effectively promote services or product sales, how to effectively communicate with customers has become an important issue.

At present, most instant messaging software (such as Line, WeChat, etc.) need to add the other party as a friend before they can communicate; however, if a customer only needs to inquire about product or business related information, he may be unwilling to add sales personnel. As a friend of instant messaging software, the effect of service promotion or product sales through instant messaging software is not obvious.

In addition, if a customer wants to inquire about service or product related information, he may need to take the initiative to enter the official website of the service or product for online consultation or call to inquire, which is extremely inconvenient. This reduces the customer’s desire for the service or product. The willingness to gain in-depth understanding, so the effect of service promotion or product sales through official websites and phone calls is not obvious.

Therefore, how to propose a real-time customer service system and method that can effectively improve the various limitations of learning skills has become an urgent problem.

In view of the above-mentioned problems of the known art, one of the objectives of the present invention is to provide a real-time customer service system and method to solve the various limitations of the known art.

According to one of the objectives of the present invention, a real-time customer service system is provided, which may include a database and a host. The database can store the parameter data of the customer service terminal. The host can generate a barcode based on the parameter data, and the barcode can be connected to the uniform resource locator of the customer service dialog of the customer service terminal, so that the customer terminal can connect to the customer service dialog after scanning the barcode, and communicate with the customer service terminal through the customer service dialog.

In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.

In a preferred embodiment, the parameter data may include a customer service account and a customer service identification code.

In a preferred embodiment, the host may include a barcode generation interface, which may generate the barcode based on the customer service account and the customer service identification code.

In a preferred embodiment, when the customer service terminal communicates with the customer terminal through the customer service dialog box and transmits a transfer request to the host, the host can transfer the client terminal to another customer service terminal according to the transfer request, so that the client can receive The customer service terminal transferred by the terminal simultaneously reads the communication content of the customer service dialog box.

In a preferred embodiment, the communication content may include one or more of text data, audio data, picture data, and video data.

According to one of the objectives of the present invention, a method for generating a barcode is further proposed, which may include the following steps: storing parameter data of a customer service terminal through a database; and generating a barcode based on the parameter data through a host, and this barcode is connected to the customer service dialog of the customer service terminal The Uniform Resource Locator (URL).

In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.

In a preferred embodiment, the parameter data may include a customer service account and a customer service identification code.

In a preferred embodiment, the host may include a barcode generation interface, which may generate the barcode based on the customer service account and the customer service identification code.

According to one of the objectives of the present invention, an instant customer service communication method is proposed, which may include the following steps: scan a barcode with a customer terminal, and the barcode is generated based on the customer service account and customer service identification code; and analyze the barcode through the customer terminal to obtain a uniform resource location And the customer service dialog box connected to the customer service terminal corresponding to the customer service account and customer service identification code through the customer terminal according to the uniform resource locator.

In a preferred embodiment, the instant customer service communication method may further include the following steps: communicating with the customer service terminal via the customer terminal through the customer service dialog box.

In a preferred embodiment, the instant customer service communication method may further include the following steps: transmitting a transfer request to the host via the customer service terminal while communicating through the customer service dialog; and the host transfers the client terminal to the host according to the transfer request Another customer service terminal enables the customer service terminal that receives the transfer from the customer terminal to simultaneously read the communication content of the customer service dialog box.

In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.

In a preferred embodiment, the communication content may include one or more of text data, audio data, picture data, and video data.

In summary, according to the instant customer service system and method of the present invention, it can have one or more of the following advantages:

(1) In one embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning this barcode, and through the customer service The dialog box communicates with the customer service terminal without the need to add friends, so it can effectively improve the effect of service promotion or product sales.

(2) In one embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning this barcode without entering The official website conducts online consultation or calls to inquire, so it can greatly provide customers' willingness to make inquiries, so it can further enhance the effect of service promotion or product sales.

(3) In an embodiment of the present invention, the real-time customer service system can execute the transfer function through software, so that the customer service terminal communicating with the client terminal through the customer service dialog box can send a transfer request to the host, and the host can transfer according to Request to transfer the client terminal to another customer service terminal to meet the needs of the client, which is not only more convenient to use, but also improves the probability of successful transaction.

In the following, embodiments of the instant customer service system and method according to the present invention will be described with reference to related drawings. For clarity and convenience of the drawings, the components in the drawings may be exaggerated or reduced in size and proportion. Present. In the following description and/or the scope of the patent application, when an element is referred to as being “connected” or “coupled” to another element, it can be directly connected or coupled to the other element or an intervening element may be present; and when referring to an element When "directly connected" or "directly coupled" to another element, there is no intervening element, and other words used to describe the relationship between elements or layers should be interpreted in the same way. To facilitate understanding, the same elements in the following embodiments are described with the same symbols.

Please refer to Figure 1, which is a block diagram of an embodiment of the instant customer service system of the present invention. As shown in the figure, the instant customer service system 1 includes a database 11 and a host 12.

The database 11 stores parameter data 111 of the customer service terminal; in one embodiment, the aforementioned parameter data 111 may include the customer service account and customer service identification code of the customer service terminal 2.

The host 12 may include a barcode generation interface 121; the barcode generation interface 121 generates a barcode 122 according to the parameter data 111, and the barcode 122 can be connected to the uniform resource locator (URL) of the customer service dialog 21 of the customer service terminal 2; in one embodiment, the above The barcode 122 can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), a three-dimensional barcode or other types of barcode.

Through the above settings, after the customer terminal 3 scans the barcode 122, the customer service terminal 3 can connect to the customer service dialog box 21, and can communicate with the customer service terminal 2 through the customer service dialog box 21.

In addition, the instant customer service system 1 can also provide a transfer function through software; when the customer service terminal 2 and the client terminal 3 communicate through the customer service dialog box 21 and send a transfer request to the host 12, the host 12 sends the client terminal 3 to the client terminal 3 according to the transfer request. Transfer to another customer service terminal, so that the customer service terminal that receives the transfer from the client terminal simultaneously reads the communication content of the customer service dialog box 21; in one embodiment, the communication content may include text data, voice data, picture data, and video data One or more.

It can be seen from the above that the instant customer service system 1 can provide a barcode 122 that can be connected to the customer service dialog 21 of the customer service terminal 2, so the customer terminal 3 can directly connect to the customer service dialog 21 of the customer service terminal 2 by scanning this barcode 122 and The customer service dialog box 21 communicates with the customer service terminal 2 without the need to add friends, or enter the official website for online consultation or call to inquire, so it can effectively improve the effect of service promotion or product sales.

Please refer to Figure 2, which is a flowchart of an embodiment of the barcode generation method of the instant customer service system of the present invention. As shown in the figure, the barcode generation method of the instant customer service system 1 of this embodiment may include the following steps:

Step S21: Store the parameter data of the customer service terminal through the database.

Step S22: Generate a barcode based on the parameter data via the host, and the barcode is connected to the uniform resource locator of the customer service dialog of the customer service terminal.

Please refer to Figure 3, which is a flowchart of an embodiment of the instant customer service communication method of the instant customer service system of the present invention. As shown in the figure, the instant customer service communication method of the instant customer service system 1 of this embodiment may include the following steps:

Step S31: Scan the barcode with the client terminal, and the barcode is generated according to the customer service account and the customer service identification code.

Step S32: Parse the barcode via the client terminal to obtain a uniform resource locator.

Step S33: Connect to the customer service dialog of the customer service terminal corresponding to the customer service account and the customer service identification code according to the uniform resource locator through the customer terminal.

Step S34: Communicate with the customer service terminal via the customer terminal through the customer service dialog box.

Step S35: Send the transfer request to the host via the customer service terminal when communicating through the customer service dialog box.

Step S36: The host transfers the client terminal to another customer service terminal according to the transfer request, so that the customer service terminal receiving the transfer from the client terminal simultaneously reads the communication content of the customer service dialog box.

In summary, according to the embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning the barcode and The customer service dialog box communicates with the customer service terminal without the need to add friends, so it can effectively improve the effect of service promotion or product sales.

In addition, according to the embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning the barcode without entering the official website. Online consultation or telephone inquiries can greatly increase the willingness of customers to make inquiries, so the effect of service promotion or product sales can be further improved.

Furthermore, according to the embodiment of the present invention, the real-time customer service system can execute the transfer function through software, so that when the customer service terminal communicating with the client terminal through the customer service dialog box can send a transfer request to the host, the host can follow the transfer request Transferring the customer terminal to another customer service terminal to meet the needs of customers is not only more convenient to use, but also improves the probability of successful transactions.

It can be seen that the present invention has indeed achieved the desired enhancement effect under the breakthrough of the previous technology, and it is not easy to think about by those who are familiar with the art. Its progressiveness and practicability have clearly met the requirements of patent application. I filed a patent application in accordance with the law, and I implore your office to approve this invention patent application, to encourage creativity, and to feel good.

The above descriptions are merely illustrative and not restrictive. Any other equivalent modifications or changes that do not depart from the spirit and scope of the present invention should be included in the scope of the appended patent application.

1: Instant customer service system 11: Database 111: Parameter data 12: Host 121: Barcode generation interface 122: Barcode 2: Customer service terminal 21: Customer service dialog 3: Customer terminal S21~S22, S31~S36: Step process

Figure 1 is a block diagram of an embodiment of the instant customer service system of the present invention.

Figure 2 is a flowchart of an embodiment of the barcode generation method of the instant customer service system of the present invention.

Figure 3 is a flowchart of an embodiment of the instant customer service communication method of the instant customer service system of the present invention.

1: Instant customer service system

11: Database

111: parameter data

12: host

121: Barcode generation interface

122: Barcode

2: Customer service terminal

21: Customer Service Dialog

3: Client terminal

Claims (9)

A real-time customer service system includes: a database that stores parameter data of a customer service terminal, the parameter data includes a customer service account and a customer service identification code; and a host generates a code based on the parameter data, the barcode Connect to a uniform resource locator of one of the customer service dialogs of the customer service terminal, so that a customer terminal scans the barcode and connects to the customer service dialog, and communicates with the customer service terminal through the customer service dialog; When the customer service terminal communicates with the customer terminal through the customer service dialog box and transmits a transfer request to the host, the host transfers the client terminal to another customer service terminal according to the transfer request, so that the client terminal is received The transferred customer service terminal simultaneously reads one of the communication content of the customer service dialog box, and the communication content includes one or more of a text data, a voice data, a picture data, and a video data. For example, the instant customer service system described in item 1 of the scope of patent application, wherein the barcode is a one-dimensional barcode, a two-dimensional barcode or a three-dimensional barcode. For example, in the instant customer service system described in item 1 of the scope of patent application, the host includes a code generation interface, and the barcode generation interface generates the barcode based on the customer service account and the customer service identification code. A method for generating a barcode includes: storing parameter data of a customer service terminal through a database, the parameter data including a customer service account and a customer service identification code; and generating a code based on the parameter data through a host, and the barcode is connected to A uniform resource locator of a customer service dialog box of the customer service terminal, so that a customer terminal scans the barcode and connects to the customer service dialog box, and communicates with the customer service terminal through the customer service dialog box and sends a transfer When requesting to the host, the host transfers the client terminal to another according to the transfer request The customer service terminal enables the customer service terminal that receives the transfer from the customer terminal to simultaneously read one of the communication content of the customer service dialog box, and the communication content includes one of a text data, a voice data, a picture data, and a video data or above. For example, in the barcode generation method described in item 4 of the scope of patent application, the barcode is a one-dimensional barcode, a two-dimensional barcode or a three-dimensional barcode. For example, in the barcode generation method described in item 5 of the scope of patent application, the host includes a code generation interface, and the barcode generation interface generates the barcode based on the customer service account and the customer service identification code. An instant customer service communication method includes: scanning a code with a customer terminal, the barcode is generated based on a parameter data, the parameter data includes a customer service account and a customer service identification code generation; through the client terminal to analyze the barcode to obtain a unified Resource locator; and a customer service dialog connected to a customer service terminal corresponding to the customer service account and the customer service identification code according to the uniform resource locator through the customer terminal; when communicating through the customer service dialog via the customer service terminal Transmit a transfer request to a host; and the host transfers the client terminal to another customer service terminal according to the transfer request, so that the customer service terminal receiving the transfer from the client terminal simultaneously reads the customer service dialog box A communication content, the communication content includes one or more of a text data, a voice data, a picture data, and a video data. For example, the instant customer service communication method described in item 7 of the scope of patent application further includes: communicating with the customer service terminal through the customer terminal through the customer service dialog box. For example, the instant customer service communication method described in item 7 of the scope of patent application, wherein the barcode is a one-dimensional barcode, a two-dimensional barcode or a three-dimensional barcode.

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