TWI732149B - Real-time customer service system and method thereof - Google Patents
Real-time customer service system and method thereof Download PDFInfo
- Publication number
- TWI732149B TWI732149B TW107138507A TW107138507A TWI732149B TW I732149 B TWI732149 B TW I732149B TW 107138507 A TW107138507 A TW 107138507A TW 107138507 A TW107138507 A TW 107138507A TW I732149 B TWI732149 B TW I732149B
- Authority
- TW
- Taiwan
- Prior art keywords
- customer service
- terminal
- barcode
- customer
- host
- Prior art date
Links
Images
Landscapes
- Information Transfer Between Computers (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
本發明係有關於一種即時客服系統,特別是一種使客戶終端可直接透過掃描一條碼連接至客服終端之即時客服系統。本發明還涉及此即時客服系統的條碼產生方法及通訊方法。The present invention relates to a real-time customer service system, in particular to a real-time customer service system that enables a client terminal to directly connect to the customer service terminal by scanning a code. The invention also relates to a bar code generation method and a communication method of the instant customer service system.
為了要能夠有效地進行服務的推廣或產品的銷售,如何與客戶有效地進行聯繫已成為了一個重要的問題。In order to be able to effectively promote services or product sales, how to effectively communicate with customers has become an important issue.
目前大部份的即時通訊軟體(如Line、微信等)都需要將對方加為好友後才能進行通訊;然而,若是一個客戶只是需要詢問產品或業務的相關資料,其可能不願意將業務人員加為即時通訊軟體的好友,因此透過即時通訊軟體進行服務的推廣或產品的銷售的效果並不明顯。At present, most instant messaging software (such as Line, WeChat, etc.) need to add the other party as a friend before they can communicate; however, if a customer only needs to inquire about product or business related information, he may be unwilling to add sales personnel. As a friend of instant messaging software, the effect of service promotion or product sales through instant messaging software is not obvious.
此外,若是一個客戶想要詢問服務或產品的相關資料,其可能需要主動進入此服務或產品的官方網站進行線上諮詢或撥打電話詢問,極為不便,如此則降低了客戶想要對此服務或產品進行深入了解的意願,因此透過官方網及撥打電話進行服務的推廣或產品的銷售的效果也並不明顯。In addition, if a customer wants to inquire about service or product related information, he may need to take the initiative to enter the official website of the service or product for online consultation or call to inquire, which is extremely inconvenient. This reduces the customer’s desire for the service or product. The willingness to gain in-depth understanding, so the effect of service promotion or product sales through official websites and phone calls is not obvious.
因此,如何提出一種即時客服系統及其方法,能夠有效改善習知技藝的各種限制已成為一個刻不容緩的問題。Therefore, how to propose a real-time customer service system and method that can effectively improve the various limitations of learning skills has become an urgent problem.
有鑑於上述習知技藝之問題,本發明之其中一目的就是在提供一種即時客服系統及其方法,以解決習知技藝之各種限制。In view of the above-mentioned problems of the known art, one of the objectives of the present invention is to provide a real-time customer service system and method to solve the various limitations of the known art.
根據本發明之其中一目的,提出一種即時客服系統,其可包含資料庫及主機。資料庫可儲存客服終端之參數資料。主機可根據參數資料產生條碼,條碼可連接至客服終端之客服對話框之統一資源定位符,藉此使客戶終端掃描條碼後可連接至客服對話框,並可透過客服對話框與客服終端通訊。According to one of the objectives of the present invention, a real-time customer service system is provided, which may include a database and a host. The database can store the parameter data of the customer service terminal. The host can generate a barcode based on the parameter data, and the barcode can be connected to the uniform resource locator of the customer service dialog of the customer service terminal, so that the customer terminal can connect to the customer service dialog after scanning the barcode, and communicate with the customer service terminal through the customer service dialog.
在一較佳的實施例中,條碼可為一維條碼、二維條碼(如QR code等)或三維條碼。In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.
在一較佳的實施例中,參數資料可包含客服帳戶及客服識別碼。In a preferred embodiment, the parameter data may include a customer service account and a customer service identification code.
在一較佳的實施例中,主機可包含條碼生成接口,其可根據客服帳戶及客服識別碼產生此條碼。In a preferred embodiment, the host may include a barcode generation interface, which may generate the barcode based on the customer service account and the customer service identification code.
在一較佳的實施例中,當客服終端與客戶終端透過客服對話框進行通訊並傳送轉接請求至主機時,主機可根據轉接請求將客戶終端轉接至另一個客服終端,使接收客戶終端轉接的客服終端同時讀取客服對話框之通訊內容。In a preferred embodiment, when the customer service terminal communicates with the customer terminal through the customer service dialog box and transmits a transfer request to the host, the host can transfer the client terminal to another customer service terminal according to the transfer request, so that the client can receive The customer service terminal transferred by the terminal simultaneously reads the communication content of the customer service dialog box.
在一較佳的實施例中,通訊內容可包含文字資料、語音資料、圖片資料及視訊資料中之一個或以上。In a preferred embodiment, the communication content may include one or more of text data, audio data, picture data, and video data.
根據本發明之其中一目的,再提出一種條碼產生方法,其可包含下列步驟:透過資料庫儲存客服終端之參數資料;以及經由主機根據參數資料產生條碼,此條碼連接至客服終端之客服對話框之統一資源定位符(URL)。According to one of the objectives of the present invention, a method for generating a barcode is further proposed, which may include the following steps: storing parameter data of a customer service terminal through a database; and generating a barcode based on the parameter data through a host, and this barcode is connected to the customer service dialog of the customer service terminal The Uniform Resource Locator (URL).
在一較佳的實施例中,條碼可為一維條碼、二維條碼(如QR code等)或三維條碼。In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.
在一較佳的實施例中,參數資料可包含客服帳戶及客服識別碼。In a preferred embodiment, the parameter data may include a customer service account and a customer service identification code.
在一較佳的實施例中,主機可包含條碼生成接口,其可根據客服帳戶及客服識別碼產生此條碼。In a preferred embodiment, the host may include a barcode generation interface, which may generate the barcode based on the customer service account and the customer service identification code.
根據本發明之其中一目的,再提出一種即時客服通訊方法,其可包含下列步驟:以客戶終端掃描條碼,此條碼根據客服帳戶及客服識別碼產生;經由客戶終端解析此條碼以獲取統一資源定位符;以及透過客戶終端根據統一資源定位符連接至對應於客服帳戶及客服識別碼之客服終端之客服對話框。According to one of the objectives of the present invention, an instant customer service communication method is proposed, which may include the following steps: scan a barcode with a customer terminal, and the barcode is generated based on the customer service account and customer service identification code; and analyze the barcode through the customer terminal to obtain a uniform resource location And the customer service dialog box connected to the customer service terminal corresponding to the customer service account and customer service identification code through the customer terminal according to the uniform resource locator.
在一較佳的實施例中,即時客服通訊方法更可包含下列步驟:經由客戶終端透過客服對話框與客服終端進行通訊。In a preferred embodiment, the instant customer service communication method may further include the following steps: communicating with the customer service terminal via the customer terminal through the customer service dialog box.
在一較佳的實施例中,即時客服通訊方法更可包含下列步驟:經由客服終端在透過客服對話框進行通訊時傳送轉接請求至主機;以及由主機根據轉接請求將客戶終端轉接至另一個客服終端,使接收客戶終端轉接的客服終端同時讀取客服對話框之通訊內容。In a preferred embodiment, the instant customer service communication method may further include the following steps: transmitting a transfer request to the host via the customer service terminal while communicating through the customer service dialog; and the host transfers the client terminal to the host according to the transfer request Another customer service terminal enables the customer service terminal that receives the transfer from the customer terminal to simultaneously read the communication content of the customer service dialog box.
在一較佳的實施例中,條碼可為一維條碼、二維條碼(如QR code等)或三維條碼。In a preferred embodiment, the barcode can be a one-dimensional barcode, a two-dimensional barcode (such as a QR code, etc.), or a three-dimensional barcode.
在一較佳的實施例中,通訊內容可包含文字資料、語音資料、圖片資料及視訊資料中之一個或以上。In a preferred embodiment, the communication content may include one or more of text data, audio data, picture data, and video data.
承上所述,依本發明之即時客服系統及其方法,其可具有一或多個下述優點:In summary, according to the instant customer service system and method of the present invention, it can have one or more of the following advantages:
(1)本發明之一實施例中,即時客服系統能提供可連接至客服終端之客服對話框之條碼,故客戶終端只要掃描此條碼即可直接連接至客服終端之客服對話框,並透過客服對話框與客服終端進行通訊,不需要透過加好友的程序,故可有效提升服務的推廣或產品的銷售的效果。(1) In one embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning this barcode, and through the customer service The dialog box communicates with the customer service terminal without the need to add friends, so it can effectively improve the effect of service promotion or product sales.
(2)本發明之一實施例中,即時客服系統能提供可連接至客服終端之客服對話框之條碼,故客戶終端只要掃描此條碼即可直接連接至客服終端之客服對話框,不需要進入官方網站進行線上諮詢或撥打電話詢問,故可大幅提供客戶進行詢問的意願,故可進一步提升服務的推廣或產品的銷售的效果。(2) In one embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning this barcode without entering The official website conducts online consultation or calls to inquire, so it can greatly provide customers' willingness to make inquiries, so it can further enhance the effect of service promotion or product sales.
(3)本發明之一實施例中,即時客服系統可透過軟體執行轉接功能,使與客戶終端透過客服對話框進行通訊的客服終端可傳送轉接請求至主機時,而主機可根據轉接請求將客戶終端轉接至另一個客服終端以滿足客戶的需求,不但使用上更為方便,也可提升交易成功的機率。(3) In an embodiment of the present invention, the real-time customer service system can execute the transfer function through software, so that the customer service terminal communicating with the client terminal through the customer service dialog box can send a transfer request to the host, and the host can transfer according to Request to transfer the client terminal to another customer service terminal to meet the needs of the client, which is not only more convenient to use, but also improves the probability of successful transaction.
以下將參照相關圖式,說明依本發明之即時客服系統及其方法之實施例,為了清楚與方便圖式說明之故,圖式中的各部件在尺寸與比例上可能會被誇大或縮小地呈現。在以下描述及/或申請專利範圍中,當提及元件「連接」或「耦合」至另一元件時,其可直接連接或耦合至該另一元件或可存在介入元件;而當提及元件「直接連接」或「直接耦合」至另一元件時,不存在介入元件,用於描述元件或層之間之關係之其他字詞應以相同方式解釋。為使便於理解,下述實施例中之相同元件係以相同之符號標示來說明。In the following, embodiments of the instant customer service system and method according to the present invention will be described with reference to related drawings. For clarity and convenience of the drawings, the components in the drawings may be exaggerated or reduced in size and proportion. Present. In the following description and/or the scope of the patent application, when an element is referred to as being “connected” or “coupled” to another element, it can be directly connected or coupled to the other element or an intervening element may be present; and when referring to an element When "directly connected" or "directly coupled" to another element, there is no intervening element, and other words used to describe the relationship between elements or layers should be interpreted in the same way. To facilitate understanding, the same elements in the following embodiments are described with the same symbols.
請參閱第1圖,其係為本發明之即時客服系統之一實施例之方塊圖。如圖所示,即時客服系統1包含資料庫11及主機12。Please refer to Figure 1, which is a block diagram of an embodiment of the instant customer service system of the present invention. As shown in the figure, the instant customer service system 1 includes a database 11 and a
資料庫11儲存客服終端之參數資料111;在一實施例中,上述之參數資料111可包含此客服終端2之客服帳戶及客服識別碼。The database 11 stores parameter data 111 of the customer service terminal; in one embodiment, the aforementioned parameter data 111 may include the customer service account and customer service identification code of the
主機12可包含條碼生成接口121;條碼生成接口121根據參數資料111產生條碼122,條碼122可連接至客服終端2之客服對話框21之統一資源定位符(URL);在一實施例中,上述之條碼122可為一維條碼、二維條碼(如QR code等)、三維條碼或其它類型的條碼。The
透過上述的設置,當客戶終端3掃描條碼122後,客服終端3可連接至客服對話框21,並可透過客服對話框21與客服終端2通訊。Through the above settings, after the
此外,即時客服系統1還可透過軟體提供轉接功能;當客服終端2與客戶終端3透過客服對話框21進行通訊並傳送轉接請求至主機12時,主機12根據轉接請求將客戶終端3轉接至另一個客服終端,使接收客戶終端轉接的客服終端同時讀取客服對話框21之通訊內容;在一實施例中,通訊內容可包含文字資料、語音資料、圖片資料及視訊資料中之一個或以上。In addition, the instant customer service system 1 can also provide a transfer function through software; when the
由上述可知,即時客服系統1能提供可連接至客服終端2之客服對話框21之條碼122,故客戶終端3只要掃描此條碼122即可直接連接至客服終端2之客服對話框21,並透過客服對話框21與客服終端2進行通訊,不需要透過加好友的程序,也不需要進入官方網站進行線上諮詢或撥打電話詢問,故確實可有效提升服務的推廣或產品的銷售的效果。It can be seen from the above that the instant customer service system 1 can provide a
請參閱第2圖,其係為本發明之即時客服系統之條碼產生方法之一實施例之流程圖。如圖所示,本實施例之即時客服系統1之條碼產生方法可包含下列步驟:Please refer to Figure 2, which is a flowchart of an embodiment of the barcode generation method of the instant customer service system of the present invention. As shown in the figure, the barcode generation method of the instant customer service system 1 of this embodiment may include the following steps:
步驟S21:透過資料庫儲存客服終端之參數資料。Step S21: Store the parameter data of the customer service terminal through the database.
步驟S22:經由主機根據參數資料產生條碼,此條碼連接至客服終端之客服對話框之統一資源定位符。Step S22: Generate a barcode based on the parameter data via the host, and the barcode is connected to the uniform resource locator of the customer service dialog of the customer service terminal.
請參閱第3圖,其係為本發明之即時客服系統之即時客服通訊方法之一實施例之流程圖。如圖所示,本實施例之即時客服系統1之即時客服通訊方法可包含下列步驟:Please refer to Figure 3, which is a flowchart of an embodiment of the instant customer service communication method of the instant customer service system of the present invention. As shown in the figure, the instant customer service communication method of the instant customer service system 1 of this embodiment may include the following steps:
步驟S31:以客戶終端掃描條碼,此條碼根據客服帳戶及客服識別碼產生。Step S31: Scan the barcode with the client terminal, and the barcode is generated according to the customer service account and the customer service identification code.
步驟S32:經由客戶終端解析此條碼以獲取統一資源定位符。Step S32: Parse the barcode via the client terminal to obtain a uniform resource locator.
步驟S33:透過客戶終端根據統一資源定位符連接至對應於客服帳戶及客服識別碼之客服終端之客服對話框。Step S33: Connect to the customer service dialog of the customer service terminal corresponding to the customer service account and the customer service identification code according to the uniform resource locator through the customer terminal.
步驟S34:經由客戶終端透過客服對話框與客服終端進行通訊。Step S34: Communicate with the customer service terminal via the customer terminal through the customer service dialog box.
步驟S35:經由客服終端在透過客服對話框進行通訊時傳送轉接請求至主機。Step S35: Send the transfer request to the host via the customer service terminal when communicating through the customer service dialog box.
步驟S36:由主機根據轉接請求將客戶終端轉接至另一個客服終端,使接收客戶終端轉接的客服終端同時讀取客服對話框之通訊內容。Step S36: The host transfers the client terminal to another customer service terminal according to the transfer request, so that the customer service terminal receiving the transfer from the client terminal simultaneously reads the communication content of the customer service dialog box.
綜上所述,根據本發明之實施例,即時客服系統能提供可連接至客服終端之客服對話框之條碼,故客戶終端只要掃描此條碼即可直接連接至客服終端之客服對話框,並透過客服對話框與客服終端進行通訊,不需要透過加好友的程序,故可有效提升服務的推廣或產品的銷售的效果。In summary, according to the embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning the barcode and The customer service dialog box communicates with the customer service terminal without the need to add friends, so it can effectively improve the effect of service promotion or product sales.
另外,根據本發明之實施例,即時客服系統能提供可連接至客服終端之客服對話框之條碼,故客戶終端只要掃描此條碼即可直接連接至客服終端之客服對話框,不需要進入官方網站進行線上諮詢或撥打電話詢問,故可大幅提供客戶進行詢問的意願,故可進一步提升服務的推廣或產品的銷售的效果。In addition, according to the embodiment of the present invention, the instant customer service system can provide a barcode that can be connected to the customer service dialog of the customer service terminal. Therefore, the customer terminal can directly connect to the customer service dialog of the customer service terminal by scanning the barcode without entering the official website. Online consultation or telephone inquiries can greatly increase the willingness of customers to make inquiries, so the effect of service promotion or product sales can be further improved.
再者,根據本發明之實施例,即時客服系統可透過軟體執行轉接功能,使與客戶終端透過客服對話框進行通訊的客服終端可傳送轉接請求至主機時,而主機可根據轉接請求將客戶終端轉接至另一個客服終端以滿足客戶的需求,不但使用上更為方便,也可提升交易成功的機率。Furthermore, according to the embodiment of the present invention, the real-time customer service system can execute the transfer function through software, so that when the customer service terminal communicating with the client terminal through the customer service dialog box can send a transfer request to the host, the host can follow the transfer request Transferring the customer terminal to another customer service terminal to meet the needs of customers is not only more convenient to use, but also improves the probability of successful transactions.
可見本發明在突破先前之技術下,確實已達到所欲增進之功效,且也非熟悉該項技藝者所易於思及,其所具之進步性、實用性,顯已符合專利之申請要件,爰依法提出專利申請,懇請 貴局核准本件發明專利申請案,以勵創作,至感德便。It can be seen that the present invention has indeed achieved the desired enhancement effect under the breakthrough of the previous technology, and it is not easy to think about by those who are familiar with the art. Its progressiveness and practicability have clearly met the requirements of patent application. I filed a patent application in accordance with the law, and I implore your office to approve this invention patent application, to encourage creativity, and to feel good.
以上所述僅為舉例性,而非為限制性者。其它任何未脫離本發明之精神與範疇,而對其進行之等效修改或變更,均應該包含於後附之申請專利範圍中。The above descriptions are merely illustrative and not restrictive. Any other equivalent modifications or changes that do not depart from the spirit and scope of the present invention should be included in the scope of the appended patent application.
1:即時客服系統11:資料庫111:參數資料12:主機121:條碼生成接口122:條碼2:客服終端21:客服對話框3:客戶終端S21~S22、S31~S36:步驟流程1: Instant customer service system 11: Database 111: Parameter data 12: Host 121: Barcode generation interface 122: Barcode 2: Customer service terminal 21: Customer service dialog 3: Customer terminal S21~S22, S31~S36: Step process
第1圖 係為本發明之即時客服系統之一實施例之方塊圖。Figure 1 is a block diagram of an embodiment of the instant customer service system of the present invention.
第2圖 係為本發明之即時客服系統之條碼產生方法之一實施例之流程圖。Figure 2 is a flowchart of an embodiment of the barcode generation method of the instant customer service system of the present invention.
第3圖 係為本發明之即時客服系統之即時客服通訊方法之一實施例之流程圖。Figure 3 is a flowchart of an embodiment of the instant customer service communication method of the instant customer service system of the present invention.
1:即時客服系統 1: Instant customer service system
11:資料庫 11: Database
111:參數資料 111: parameter data
12:主機 12: host
121:條碼生成接口 121: Barcode generation interface
122:條碼 122: Barcode
2:客服終端 2: Customer service terminal
21:客服對話框 21: Customer Service Dialog
3:客戶終端 3: Client terminal
Claims (9)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
TW107138507A TWI732149B (en) | 2018-10-31 | 2018-10-31 | Real-time customer service system and method thereof |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
TW107138507A TWI732149B (en) | 2018-10-31 | 2018-10-31 | Real-time customer service system and method thereof |
Publications (2)
Publication Number | Publication Date |
---|---|
TW202018615A TW202018615A (en) | 2020-05-16 |
TWI732149B true TWI732149B (en) | 2021-07-01 |
Family
ID=71895786
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
TW107138507A TWI732149B (en) | 2018-10-31 | 2018-10-31 | Real-time customer service system and method thereof |
Country Status (1)
Country | Link |
---|---|
TW (1) | TWI732149B (en) |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
TW200622761A (en) * | 2004-12-27 | 2006-07-01 | Ind Tech Res Inst | Shopping assistant method and system |
CN103996129A (en) * | 2014-04-16 | 2014-08-20 | 北京恩源科技有限公司 | Two-dimensional code after-sales service system |
CN104184655A (en) * | 2014-08-21 | 2014-12-03 | 福州健康快车健康管理有限公司 | Information pushing method and system and platform |
US9256726B2 (en) * | 2014-02-19 | 2016-02-09 | Avaya Inc. | Call center customer service kiosk |
-
2018
- 2018-10-31 TW TW107138507A patent/TWI732149B/en active
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
TW200622761A (en) * | 2004-12-27 | 2006-07-01 | Ind Tech Res Inst | Shopping assistant method and system |
US9256726B2 (en) * | 2014-02-19 | 2016-02-09 | Avaya Inc. | Call center customer service kiosk |
CN103996129A (en) * | 2014-04-16 | 2014-08-20 | 北京恩源科技有限公司 | Two-dimensional code after-sales service system |
CN104184655A (en) * | 2014-08-21 | 2014-12-03 | 福州健康快车健康管理有限公司 | Information pushing method and system and platform |
Also Published As
Publication number | Publication date |
---|---|
TW202018615A (en) | 2020-05-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US11823221B2 (en) | System and method for omnichannel text-based interaction transfer | |
US11403666B2 (en) | System and method for advertisement campaign tracking and management utilizing near-field communications | |
US11055736B2 (en) | Adaptive advertisement management system and method thereof | |
US11657424B2 (en) | System and method for multi-channel dynamic advertisement system | |
US11532020B2 (en) | System and method for omnichannel text-based communication system utilizing an automated assistant | |
US20230274319A1 (en) | System and method for text-based lead generation | |
US8140406B2 (en) | Personal data submission with options to purchase or hold item at user selected price | |
US20230376987A1 (en) | System and method for omnichannel text-based routing, transfer, and communication system | |
US11868923B2 (en) | System and method for omnichannel text-based communication system with third-party advertisement integration | |
TWI732149B (en) | Real-time customer service system and method thereof | |
US20230017848A1 (en) | System and method for text-based delivery of sales promotions with deferred text-to-call interactions | |
US20220398631A1 (en) | System and method for text-based delivery of sales promotions with deferred text-to-call interactions | |
US20210232787A1 (en) | Recording multimodal user interaction with items in real and digital environments | |
US11978077B2 (en) | Omnichannel text-based routing, transfer, and communication system with smart masking of personal information | |
US20230017090A1 (en) | System and method for text-based delivery of sales promotions with deferred text-to-call interactions | |
WO2022204584A1 (en) | System and method for text-based delivery of sales promotions | |
WO2021195222A1 (en) | System and method for omnichannel text-based router and communication system | |
WO2021150583A1 (en) | A system and method for advertisement campaign tracking and management utilizing near-field communications | |
KR20060112323A (en) | System and method for information, server, information storing medium and recording medium | |
TW202002568A (en) | System and method of transmitting information for telephone customer service | |
KR20130096681A (en) | Method for providing information | |
KR20120044321A (en) | Method for sending adaptive massage |