TWI703456B - Intelligent recommendation system and intelligent recommendation method - Google Patents

Intelligent recommendation system and intelligent recommendation method Download PDF

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TWI703456B
TWI703456B TW108102171A TW108102171A TWI703456B TW I703456 B TWI703456 B TW I703456B TW 108102171 A TW108102171 A TW 108102171A TW 108102171 A TW108102171 A TW 108102171A TW I703456 B TWI703456 B TW I703456B
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answers
voice data
voice
semantic meaning
recommended
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TW202029009A (en
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吳柏翰
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亞太智能機器有限公司
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Abstract

An intelligent recommendation system includes a voice segmentation circuit, a speech recognition circuit, a plurality of category databases, and a processing circuit. The voice segmentation circuit is configured to receive speech data and segment it according to the content of the voice data. The speech recognition circuit is configured to recognize the semantics of the speech data according to the segmented speech data. Each of the plurality of category databases is configured to store a plurality of answers. The processing circuit is configured to search for the answers related to the semantic meaning of the speech data in the category database according to the semantic meaning of the speech data. The processing circuit sorts the answers according to the relevance between the semantic meaning of the speech data and the answer, and recommends a recommended answer in the sorted answer.

Description

智能推薦系統與智能推薦方法 Intelligent recommendation system and method

本揭示文件係關於一種智能推薦系統與智能推薦方法,特別是一種能夠智能問答的智能推薦系統與智能推薦方法。 This disclosure relates to an intelligent recommendation system and an intelligent recommendation method, in particular an intelligent recommendation system and an intelligent recommendation method capable of intelligent question and answer.

隨著人工智慧的發展,語音辨識技術越來越成熟,已經廣泛運用在許多不同的領域,像是行動裝置的智慧助手、智慧家電等等。語音辨識技術為人們的生活帶來了許多便利及幫助,但傳統上的語音辨識技術侷限於單個領域,或是僅針對使用者的提問提供連結,使用者必須點開連結才能找尋是否有解答,使用者無法藉由提問直接獲得解答。 With the development of artificial intelligence, voice recognition technology has become more and more mature and has been widely used in many different fields, such as smart assistants for mobile devices, smart home appliances, and so on. Voice recognition technology has brought a lot of convenience and help to people’s lives, but traditional voice recognition technology is limited to a single field, or only provides links for users’ questions, users must click on the link to find out if there is an answer. Users cannot get answers directly by asking questions.

本揭示內容的一實施例中,一種智能推薦系統包含語音分段電路、語音辨識電路、複數個類別資料庫及處理電路。語音分段電路用以接收語音資料,並根據語音資料的內容進行分段。語音辨識電路用以根據分段後的語音資料 辨識出語音資料的語意。複數個類別資料庫各自用以儲存複數個回答。處理電路用以根據語音資料的語意,搜尋類別資料庫中與語音資料的語意有關連性的回答,處理電路根據語音資料的語意與回答之間的關聯性對回答進行排序,並推薦排序後的回答中的推薦回答。 In an embodiment of the present disclosure, an intelligent recommendation system includes a voice segmentation circuit, a voice recognition circuit, a plurality of category databases, and a processing circuit. The voice segmentation circuit is used to receive the voice data and perform segmentation according to the content of the voice data. The voice recognition circuit is used to base the segmented voice data Identify the semantic meaning of the voice data. The plural category databases are each used to store plural answers. The processing circuit is used to search for answers related to the semantic meaning of the voice data in the category database according to the semantics of the voice data. The processing circuit sorts the answers according to the semantics of the voice data and the relevance of the answers, and recommends the sorted answers Recommended answer in answer.

本揭示內容的另一實施例中,一種智能推薦方法包含下列操作:透過語音分段電路,接收語音資料,根據語音資料的內容進行分段;透過語音辨識電路,根據分段後的語音資料辨識出語音資料的語意;根據語音資料的語意,搜尋出複數個類別資料庫中與語音資料的語意有關連性的複數個回答;分析語音資料的語意與回答之間的關聯性,對回答進行排序;推薦排序後的回答的推薦回答。 In another embodiment of the present disclosure, an intelligent recommendation method includes the following operations: receiving voice data through a voice segmentation circuit, and performing segmentation based on the content of the voice data; using a voice recognition circuit, identifying based on the segmented voice data Find out the semantic meaning of the voice data; according to the semantic meaning of the voice data, search for multiple answers related to the semantic meaning of the voice data in the plural category databases; analyze the relevance between the semantic meaning of the voice data and the answers, and sort the answers ; Recommend the recommended answer of the ranked answer.

綜上所述,透過辨識出語音資料的語意,並搜尋出複數個類別資料庫中與語音資料的語意有關連性的複數個回答,從中搜尋出最相應的回答,智能解決使用者的問題。 In summary, by recognizing the semantic meaning of the voice data and searching for multiple answers related to the semantic meaning of the voice data in a plurality of category databases, searching for the most corresponding answer, the user’s problem can be solved intelligently.

100‧‧‧智能推薦系統 100‧‧‧Smart Recommendation System

110‧‧‧語音分段電路 110‧‧‧Speech segmentation circuit

120‧‧‧語音辨識電路 120‧‧‧Voice recognition circuit

130‧‧‧處理電路 130‧‧‧Processing circuit

140-1、140-2、140-n‧‧‧類別資料庫 140-1, 140-2, 140-n‧‧‧Category database

200‧‧‧方法 200‧‧‧Method

S210、S220、S230、S240、S250‧‧‧步驟 S210, S220, S230, S240, S250‧‧‧Step

第1圖繪示根據本揭示文件之一實施例的智能推薦系統的功能方塊圖。 Fig. 1 is a functional block diagram of an intelligent recommendation system according to an embodiment of the present disclosure.

第2圖繪示根據本揭示文件之一實施例的智能推薦方法的流程圖。 Figure 2 shows a flowchart of a smart recommendation method according to an embodiment of the present disclosure.

在本文中所使用的用詞『包含』、『具有』等等,均為開放性的用語,即意指『包含但不限於』。此外,本文中所使用之『及/或』,包含相關列舉項目中一或多個項目的任意一個以及其所有組合。 The terms "include", "have" and so on used in this article are all open terms, meaning "including but not limited to". In addition, the "and/or" used in this article includes any one of one or more of the related listed items and all combinations thereof.

於本文中,當一元件被稱為『連結』或『耦接』時,可指『電性連接』或『電性耦接』。『連結』或『耦接』亦可用以表示二或多個元件間相互搭配操作或互動。此外,雖然本文中使用『第一』、『第二』、...等用語描述不同元件,該用語僅是用以區別以相同技術用語描述的元件或操作。除非上下文清楚指明,否則該用語並非特別指稱或暗示次序或順位,亦非用以限定本揭示文件。 In this text, when an element is referred to as "connection" or "coupling", it can refer to "electrical connection" or "electrical coupling". "Link" or "coupling" can also be used to indicate mutual operation or interaction between two or more components. In addition, although terms such as "first", "second", ... are used herein to describe different elements, the terms are only used to distinguish elements or operations described in the same technical terms. Unless the context clearly indicates, the terms do not specifically refer to or imply the order or sequence, nor are they used to limit this disclosure.

請參考第1圖,第1圖繪示根據本揭示文件之一實施例的智能推薦系統的功能方塊圖。智能推薦系統100包含語音分段電路110、語音辨識電路120、處理電路130、類別資料庫140-1、類別資料庫140-2、…、類別資料庫140-n。 Please refer to FIG. 1. FIG. 1 is a functional block diagram of a smart recommendation system according to an embodiment of the present disclosure. The intelligent recommendation system 100 includes a voice segmentation circuit 110, a voice recognition circuit 120, a processing circuit 130, a category database 140-1, a category database 140-2, ..., a category database 140-n.

在一實施例中,智能推薦系統100可以是穿戴式電子裝置、行動電子裝置或其餘類型之電子裝置,語音分段電路110用以接收使用者發出的語音訊息,例如提問。語音辨識電路120用以辨識語音訊息的語意。處理電路130分析語音訊息的語意並對類別資料庫140-1、類別資料庫140-2、…、類別資料庫140-n中的資料進行搜尋及排序,並將對應語音訊息的回答顯示給使用者。在此實施例中,類 別資料庫的是數量以n個做為舉例說明,n個數量可以因實際應用而有所調整。 In one embodiment, the smart recommendation system 100 may be a wearable electronic device, a mobile electronic device, or other types of electronic devices, and the voice segmentation circuit 110 is used to receive voice messages sent by the user, such as asking questions. The voice recognition circuit 120 is used to recognize the semantic meaning of the voice message. The processing circuit 130 analyzes the semantic meaning of the voice message and searches and sorts the data in the category database 140-1, category database 140-2,..., and category database 140-n, and displays the answer corresponding to the voice message to the user By. In this example, the class The number of other databases is n as an example, and the number of n can be adjusted according to actual applications.

應注意到,上述智能推薦系統100中的裝置及元件的實現方式不以上述實施例所揭露的為限,且連接關係亦不以上述實施例為限,凡足以令智能推薦系統100實現下述技術內容的連接方式與實現方式皆可運用於本案。 It should be noted that the implementation of the devices and components in the above-mentioned smart recommendation system 100 is not limited to those disclosed in the above-mentioned embodiments, and the connection relationship is not limited to the above-mentioned embodiments. Anything that is sufficient to enable the smart recommendation system 100 to implement the following Both the connection method and the realization method of the technical content can be applied to this case.

第2圖繪示根據本揭示文件之一實施例的智能推薦方法的流程圖。第2圖的方法200包含步驟S210、步驟S220、步驟S230、步驟S240及步驟S250。為使第2圖所示之智能推薦方法易於理解,請同時參考第1圖及第2圖。於步驟S210中,透過語音分段電路110接收使用者的語音資料,例如使用者的提問,語音分段電路110接收到語音資料後會將語音資料分段。於一實施例中,使用者提問”18歲可不可以買股票”,語音分段電路110會將”18歲”分成第一段,”可不可以”分成第二段,”買股票”分成第三段。 Figure 2 shows a flowchart of a smart recommendation method according to an embodiment of the present disclosure. The method 200 in FIG. 2 includes step S210, step S220, step S230, step S240, and step S250. In order to make the smart recommendation method shown in Figure 2 easy to understand, please refer to Figure 1 and Figure 2 at the same time. In step S210, the user's voice data, such as a user's question, is received through the voice segmentation circuit 110, and the voice segmentation circuit 110 will segment the voice data after receiving the voice data. In one embodiment, the user asks "Is it possible to buy stocks at the age of 18", and the voice segmentation circuit 110 divides "18 years old" into the first segment, "Can" be divided into the second segment, and "Buy stocks" is divided into the third segment. segment.

步驟S220中,語音辨識電路120藉由分段後的語音資料辨識出語音資料的語意。於一實施例中,語音辨識電路120會將分段後的語音資料轉換為語音向量,例如將”18歲”、”可不可以”及”買股票”這三個段落轉換成由0與1組合而成的向量,接著將這三個語音向量與n個類別資料庫140-1、類別資料庫140-2、…、類別資料庫140-n做比對。類別資料庫可以例如是百科全書模組、接龍遊戲模組、唱歌模組、法律模組、計算模組、學習英文模組、天氣概況模組、新聞模組、股票問答模組及食譜模組等等具有問 答集的資料庫。類別資料庫也使用向量的方式儲存相關的問答集。語音辨識電路120將語音向量與類別資料庫內的問答集向量做比對,找出兩者差距較小的類別資料庫,辨識出語音資料可能是屬於哪幾個類別資料庫。例如”買股票”段落與股票問答模組、百科全書模組及法律模組中的資料差距較小,因此判斷語音資料的語意與股票問答模組、百科全書模組及法律模組相關,而解答也較可能出現在股票問答模組、百科全書模組及法律模組所儲存的問答集中。 In step S220, the voice recognition circuit 120 recognizes the semantic meaning of the voice data from the segmented voice data. In one embodiment, the voice recognition circuit 120 converts the segmented voice data into a voice vector, for example, converts the three paragraphs of "18 years old", "can it" and "buy stock" into a combination of 0 and 1. Then, compare these three speech vectors with n category database 140-1, category database 140-2, ..., category database 140-n. The category database can be, for example, encyclopedia module, solitaire game module, singing module, legal module, calculation module, learning English module, weather overview module, news module, stock question and answer module, and recipe module Wait and ask A database of answers. The category database also uses vectors to store related question and answer sets. The voice recognition circuit 120 compares the voice vector with the question and answer set vector in the category database, finds the category database with a smaller gap between the two, and recognizes which category database the voice data may belong to. For example, the "buy stocks" paragraph has a small gap with the data in the stock Q&A module, the encyclopedia module, and the legal module. Therefore, the semantic meaning of the voice data is determined to be related to the stock Q&A module, the encyclopedia module, and the legal module. Answers are more likely to appear in the question and answer collections stored in the stock question and answer module, encyclopedia module, and legal module.

於步驟S220中,先將可能的解答範圍縮小為股票問答模組、百科全書模組及法律模組中。在步驟S230中,處理電路130將語音向量與股票問答模組、百科全書模組及法律模組中的問答集向量做比較,計算語音向量與問答集向量之間的差距。 In step S220, the range of possible answers is first narrowed down to the stock Q&A module, the encyclopedia module, and the legal module. In step S230, the processing circuit 130 compares the voice vector with the question and answer set vectors in the stock question answering module, encyclopedia module, and legal module, and calculates the gap between the voice vector and the question answer set vector.

在步驟S240中,處理電路130將差距最小的回答依序排列到大,處理電路130可設定排序回答的數量,例如設定排序差距最小的前20個回答。步驟S250中,根據排序結果將差距最小的回答推薦給使用者。例如處理電路130在股票問答模組中比對出差距最小的問答為”18歲不能買股票”,因此將回答使用者”不能”。 In step S240, the processing circuit 130 sequentially arranges the answers with the smallest gap to the largest, and the processing circuit 130 can set the number of ranked answers, for example, set the top 20 answers with the smallest gap. In step S250, the answer with the smallest gap is recommended to the user according to the ranking result. For example, the processing circuit 130 compares the question with the smallest difference in the stock question and answer module as "cannot buy stocks at the age of 18", so it will answer the user "No."

於一實施例中,智能推薦系統100包含歷史回答資料庫(未繪示),歷史回答資料庫用以儲存使用者先前提問過的問題或說過的話,以及智能推薦系統100推薦過的回答。智能推薦系統100中的處理電路130在步驟S240中將搜尋到的回答排序過後,藉由分析歷史推薦回答及當前推薦回 答的排序,以推薦給使用者推薦回答。例如,使用者提問”甲乙兩家餐廳哪一家比較好吃”,智能推薦系統100將與”好吃”相關的回答排序後,甲餐廳的排序在最前端,且該使用者先前提問的次數是關於甲餐廳的問題高於關於乙餐廳,因此智能推薦系統100判斷該使用者對甲餐廳較感興趣,從而先推薦甲餐廳給使用者。 In one embodiment, the intelligent recommendation system 100 includes a historical answer database (not shown). The historical answer database is used to store questions or words previously asked by the user and answers recommended by the intelligent recommendation system 100. After the processing circuit 130 in the intelligent recommendation system 100 sorts the searched answers in step S240, it analyzes the historical recommended answers and the current recommended responses. The order of the answers to recommend to users to recommend answers. For example, a user asks "Which restaurant A and B are more delicious?" After the intelligent recommendation system 100 sorts the answers related to "good food", restaurant A is ranked at the forefront, and the number of previous questions the user has asked is Questions about restaurant A are higher than those about restaurant B. Therefore, the intelligent recommendation system 100 determines that the user is more interested in restaurant A and recommends restaurant A to the user first.

於一實施例中,使用者提問”甲乙兩家餐廳哪一家比較好吃”,智能推薦系統100將與”好吃”相關的回答排序後,甲餐廳的排序在乙餐廳前面,但由於該使用者先前提問的次數是關於乙餐廳的問題高於關於甲餐廳的,因此智能推薦系統100判斷該使用者對乙餐廳較感興趣,從而先推薦乙餐廳給使用者。 In one embodiment, the user asks "Which of the two restaurants A and B is more delicious?" After the intelligent recommendation system 100 sorts the answers related to "Delicious", restaurant A is ranked before restaurant B. The number of previous questions asked by the user is that the question about restaurant B is higher than that about restaurant A, so the intelligent recommendation system 100 determines that the user is more interested in restaurant B, and recommends restaurant B to the user first.

在一實施例中,歷史回答資料庫可為外部資料庫,或者內建於智能推薦系統100中。歷史回答資料庫儲存智能推薦系統100與使用者之間的互動紀錄,使用者可以根據智能推薦系統100推薦的回答給予回饋,例如準確性回報等等,智能推薦系統100藉由歷史回答資料庫的紀錄,使推薦的回答更接近使用者所需要的答案。 In an embodiment, the historical answer database may be an external database or built into the intelligent recommendation system 100. The historical answer database stores the interactive records between the intelligent recommendation system 100 and the user. The user can give feedback based on the answers recommended by the intelligent recommendation system 100, such as accuracy reports. The intelligent recommendation system 100 uses the historical answer database Record, make the recommended answer closer to the answer the user needs.

綜上所述,透過語音分段電路將語音訊息分段,語音辨識電路辨識出語音資料的語意,並搜尋出複數個類別資料庫中與語音資料的語意有關連性的複數個回答,從中搜尋出有相關性的回答並計算差距,並將差距最小的回答推薦給使用者,智能解決使用者的問題。 To sum up, the voice message is segmented by the voice segmentation circuit. The voice recognition circuit recognizes the semantic meaning of the voice data, and searches for multiple answers related to the semantic meaning of the voice data in a plurality of category databases. Provide relevant answers and calculate the gap, and recommend the answer with the smallest gap to the user to intelligently solve the user’s problem.

100‧‧‧智能推薦系統 100‧‧‧Smart Recommendation System

110‧‧‧語音分段電路 110‧‧‧Speech segmentation circuit

120‧‧‧語音辨識電路 120‧‧‧Voice recognition circuit

130‧‧‧處理電路 130‧‧‧Processing circuit

140-1、140-2、140-n‧‧‧類別資料庫 140-1, 140-2, 140-n‧‧‧Category database

Claims (8)

一種智能推薦系統,包含:一語音分段電路,用以接收一語音資料,並根據該語音資料的內容進行分段;一語音辨識電路,用以根據分段後的該語音資料辨識出該語音資料的語意;複數個類別資料庫,該些類別資料庫各自用以儲存複數個回答;以及一處理電路,用以根據該語音資料的語意,搜尋該些類別資料庫中與該語音資料的語意有關連性的該些回答,其中該處理電路根據該語音資料的語意與該些回答之間的關聯性對該些回答進行排序,並推薦排序後的該些回答中的一推薦回答,其中該語音辨識電路更用以將分段後的該語音資料轉換為一語音向量,並將該語音向量與該些類別資料庫中的該些回答進行比較,以判斷該語音資料為對應於該些類別資料庫中至少一者的資料。 An intelligent recommendation system includes: a voice segmentation circuit for receiving a voice data and segmenting the voice data according to the content of the voice data; a voice recognition circuit for recognizing the voice based on the segmented voice data The semantics of the data; a plurality of category databases, each of which is used to store a plurality of answers; and a processing circuit for searching the semantics of the voice data in the category databases according to the semantics of the voice data The answers related to connectivity, wherein the processing circuit ranks the answers according to the semantic meaning of the speech data and the relevance between the answers, and recommends a recommended answer among the answers after the ranking, wherein the The voice recognition circuit is further used to convert the segmented voice data into a voice vector, and compare the voice vector with the answers in the category databases to determine that the voice data corresponds to the categories Data from at least one of the databases. 如請求項1所述之智能推薦系統,其中該處理電路更用以將該語音向量與該些類別資料庫中至少一者的該些回答計算差距,根據計算結果搜尋出對應於該語音資料的該些回答。 The intelligent recommendation system according to claim 1, wherein the processing circuit is further used for calculating the gap between the voice vector and the answers of at least one of the categories of databases, and searching for the corresponding voice data according to the calculation result Some answers. 如請求項2所述之智能推薦系統,其中該處理電路更根據計算結果排序該些回答,將該些回答由差距小依序排列到大,其中該處理電路更用以推薦該些回答中差距最小的結果。 The intelligent recommendation system according to claim 2, wherein the processing circuit further sorts the answers according to the calculation results, and arranges the answers in order from small gap to large, and the processing circuit further recommends the gaps in the answers The smallest result. 如請求項1所述之智能推薦系統,其中該處理電路根據該語音資料的語意與該些回答之間的關聯性對該些回答進行排序以取得一排序結果,並依據該排序結果與一歷史回答資料庫儲存的複數個歷史推薦回答而推薦該些回答中的該推薦回答或該些歷史推薦回答的其中一者。 The intelligent recommendation system according to claim 1, wherein the processing circuit sorts the answers according to the semantic meaning of the voice data and the relevance between the answers to obtain a ranking result, and according to the ranking result and a history A plurality of historical recommended answers stored in the answer database is recommended to recommend the recommended answer among the answers or one of the historical recommended answers. 一種智能推薦方法,包含:透過一語音分段電路,接收一語音資料,根據該語音資料的內容進行分段;透過一語音辨識電路,根據分段後的該語音資料辨識出該語音資料的語意;根據該語音資料的語意,搜尋出複數個類別資料庫中與該語音資料的語意有關連性的複數個回答;分析該語音資料的語意與該些回答之間的關聯性,對該些回答進行排序;以及推薦該些回答的一推薦回答,其中根據分段後的該語音資料辨識出該語音資料的語意的步驟包含: 將分段後的該語音資料轉換為一語音向量,並將該語音向量與該些類別資料庫中的該些回答進行比較,以判斷該語音資料為對應於該些類別資料庫中至少一者的資料。 An intelligent recommendation method includes: receiving a voice data through a voice segmentation circuit, and segmenting the voice data according to the content of the voice data; through a voice recognition circuit, recognizing the semantic meaning of the voice data based on the segmented voice data ; According to the semantic meaning of the voice data, search for a plurality of answers related to the semantic meaning of the voice data in a plurality of category databases; analyze the relevance between the semantic meaning of the voice data and the answers, and then these answers Ranking; and recommending a recommended answer of the answers, wherein the step of identifying the semantic meaning of the voice data according to the segmented voice data includes: Convert the segmented voice data into a voice vector, and compare the voice vector with the answers in the category databases to determine whether the voice data corresponds to at least one of the category databases data of. 如請求項5所述之智能推薦方法,其中搜尋出該些類別資料庫中與該語音資料的語意有關連性的複數個回答的步驟包含:將該語音向量與該些類別資料庫中至少一者的該些回答計算差距,根據計算結果搜尋出對應於該語音資料的該些回答。 The intelligent recommendation method of claim 5, wherein the step of searching for a plurality of answers related to the semantic meaning of the voice data in the category databases includes: the voice vector and at least one of the category databases Calculate the gap between the answers of the person and search for the answers corresponding to the voice data according to the calculation result. 如請求項6所述之智能推薦方法,其中對該些回答進行排序的步驟包含:根據計算結果排序該些回答,將該些回答由差距小依序排列到大,其中該處理電路更用以推薦該些回答中差距最小的結果。 According to the intelligent recommendation method of claim 6, wherein the step of sorting the answers includes: sorting the answers according to the calculation result, and arranging the answers from the smallest gap to the largest one, wherein the processing circuit is further used for The result with the smallest gap among the answers is recommended. 如請求項5所述之智能推薦方法,更包含:根據該語音資料的語意與該些回答之間的關聯性對該些回答進行排序以取得一排序結果,並依據該排序結果與透過一歷史回答資料庫儲存的複數個歷史推薦回答而推薦該些回答中的該推薦回答或該些歷史推薦回答的其中一者。 The intelligent recommendation method according to claim 5 further includes: sorting the answers according to the semantic meaning of the voice data and the relevance between the answers to obtain a sorting result, and according to the sorting result and passing through a history A plurality of historical recommended answers stored in the answer database is recommended to recommend the recommended answer among the answers or one of the historical recommended answers.
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