TWI701958B - Method and device for realizing business function - Google Patents

Abstract

The present invention provides a business function realization method, which is applied to an instant communication server, including: receiving instant messages sent by participants in an instant conversation; when the content of the instant message in the instant conversation meets a preset trigger condition of a certain business type, Send an instruction to display a shortcut operation item to the terminal of the instant conversation participant; the shortcut operation item is used for the terminal to initiate the business task of the service type. Through the technical scheme of the present invention, the manual operation and manual input of the user are reduced, and the efficiency of the user in performing business tasks is improved.

Description

Method and device for realizing business functions

The present invention relates to the field of network communication technology, in particular to a method and device for realizing business functions.

With the development of communication technology and the popularization of smart terminals, people are becoming more and more accustomed to completing various work and life matters through the Internet. For example, when dealing with a business that requires pre-communication or needs the other party to continue to advance afterwards, users often communicate with the other party through an instant messaging system, and use the Internet to complete a certain business during the instant conversation.

Take transfer through a third-party payment platform as an example. In the prior art, the user usually confirms the amount with the transferee in an instant conversation, then opens the third-party payment platform, enters the transfer account and the transfer amount to complete the transfer, and then returns Confirm the transfer result with the other party in the instant conversation. In the above process, the user needs to manually operate multiple times and manually input more content, which is tedious and inefficient.

In view of this, the present invention provides a method for realizing business functions, which is applied on an instant messaging server, including: receiving instant messages sent by participants in an instant conversation; when the content of the instant message in the instant conversation meets a preset service type When the condition is triggered, an instruction to display a shortcut operation item is sent to the terminal of the instant conversation participant; the shortcut operation item is used for the terminal to initiate the business task of the service type.

The method for realizing business functions provided by the present invention is applied to a terminal, including: sending instant messages in an instant conversation participated in to an instant communication server; according to an instruction to display shortcut operation items received from an instant communication server, to the user Shortcut operation items are displayed; the shortcut operation items correspond to business tasks associated with the content of the instant message; after receiving a user's scheduled execution operation for the shortcut operation items, the business task corresponding to the shortcut operation items is initiated.

The present invention also provides a device for realizing business functions, which is applied to an instant messaging server, and includes: an instant message receiving unit for receiving instant messages sent by participants in an instant conversation; a quick operation instruction unit for instant conversation When the content of the instant message satisfies the preset trigger condition of a certain service type, an instruction to display the shortcut operation item is sent to the terminal of the instant conversation participant; the shortcut operation item is used for the terminal to initiate the service task of the service type.

The device for realizing business functions provided by the present invention is applied to a terminal, and includes: an instant message sending unit, used to send instant messages in an instant conversation participated in to an instant communication server; an operation item display receiving unit, used according to the slave The instruction to display the shortcut operation item received by the instant messaging server displays the shortcut operation item to the user; the shortcut operation item corresponds to the business task associated with the content of the instant message; the operation item initiating unit is used to receive the user’s response to the shortcut After the predetermined execution operation of the operation item, the business task corresponding to the shortcut operation item is initiated.

It can be seen from the above technical solutions that in the embodiment of the present invention, when it is determined that the user will use a certain type of service through the content of the instant message in the instant conversation, the shortcut operation item of the service type is displayed on the user's terminal for the user Quickly start the business tasks of this business type, thereby reducing the user's manual operation and manual input, and improving the user's efficiency.

Figure 1 is a flowchart of a method for implementing business functions applied to an instant messaging server in an embodiment of the present invention; Figure 2 is a flowchart of a method for implementing business functions applied on a terminal in an embodiment of the present invention; 3 is an instant conversation interface displaying instant messages on the terminal in the application example of the present invention; Figure 4 is an instant conversation interface displaying shortcut operation items on the terminal in the application example of the present invention; Figure 5 is an instant conversation interface on the terminal in the application example of the present invention An instant conversation interface displaying the execution result of a business task; Fig. 6 is a hardware structure diagram of a terminal or server; Fig. 7 is the logic of an implementation device of a business function applied to an instant messaging server in an embodiment of the present invention Structure diagram; Figure 8 is a logical structure diagram of a device for implementing service functions applied to a terminal in an embodiment of the present invention.

The embodiment of the present invention proposes a method for realizing a new service function. The instant messaging server monitors the content of the instant message in the instant conversation, and when judging that the user intends to perform a certain type of service, it instructs the user's terminal to display the service type The shortcut operation item allows the user to use the shortcut operation item to start the business task of the business type simply and conveniently, avoiding the user manually operating the business system of this type and manually inputting related information, simplifying the user's operation and providing users with greater It is convenient to solve the problems existing in the prior art.

In the embodiment of the present invention, a user in an instant conversation sends an instant message to an instant communication server through his terminal, and the instant communication server forwards the instant message to the terminals of other users in the same instant conversation. The sender terminal and the instant messaging server of the instant message, and the receiver terminal and the instant messaging server are mutually accessible through the network. Among them, the terminal (the sender and/or the receiver terminal) can be a mobile phone, a tablet computer, a PC (Personal Computer, personal computer), a notebook computer, etc.; the instant messaging server can be a physical or logical server, or Two or more entities or logical servers that share different responsibilities cooperate with each other to realize the functions of the instant messaging server in the embodiment of the present invention. The embodiments of the present invention do not limit the types of terminals and instant messaging servers, and the types and protocols of communication networks between the sender terminal and the instant messaging server, and between the receiver terminal and the instant messaging server.

In the embodiment of the present invention, the flow of the implementation method of the service function on the instant server is shown in FIG. 1, and the flow on the terminal is shown in FIG. 2. On the terminal, in step 210, the instant message in the participating instant conversation is sent to the instant messaging server.

On the instant messaging server, step 110, receiving instant messages sent by participants in the instant conversation.

The user inputs an instant message to be sent in an instant conversation into the terminal, and the terminal sends the instant message to the instant messaging server. The instant messaging server receives instant messages sent by each participant in the instant conversation, and forwards the instant message to the terminal of the recipient of the instant message (participants in some or all of the instant conversation). An instant conversation can be a conversation between two users or multiple users, or a group conversation.

On the instant messaging server, in step 120, when the content of the instant message in the instant conversation meets the preset trigger condition of a certain service type, an instruction to display the shortcut operation item is sent to the terminal of the instant conversation participant, and the shortcut operation item is determined by the terminal Used to initiate business tasks of this business type.

On the terminal, in step 220, the shortcut operation item is displayed to the user according to the instruction for displaying the shortcut operation item received from the instant messaging server; the shortcut operation item corresponds to a business task associated with the content of the instant message.

The business functions that can be implemented through the embodiments of the present invention include all life and work items that can be completed through the Internet; such as online payment functions, online shopping functions, and so on. Services of the same business type are processed by the same business server, and the business parameters required to complete this type of business are the same or similar; for example, the business type can be payment, transfer, red envelope, or under a certain shopping website Single wait. A business task is a business of a certain business type with specific business parameters. The business parameters carried can be part of the parameters required to complete the type of business, or all parameters; for example, if user A pays merchant B, it is A business task with some business parameters.

The instant messaging server judges whether the user intends to initiate a business task of a certain business type through the content of the instant conversation. When users communicate about different types of services, the vocabulary, expressions, etc. used are quite different. Therefore, the trigger conditions for each service type are preset in the embodiment of the present invention. When the content meets the preset trigger condition of a certain business type, it is considered that the user has the intention to initiate this type of business task. The preset trigger conditions of each service type are stored locally in the instant messaging server or a storage location that the instant messaging server can access through the network.

Instant messages include messages in the form of text, voice, and video. For non-text messages, the instant messaging server can use various existing recognition technologies to convert the information transmitted by the instant message into text as the content of the instant message. The instant messaging server can use various analysis and processing methods of text information to identify the user's intention in the instant message, and determine the preset trigger conditions for each service type according to the adopted analysis and processing method. Each service type can have more than two predetermined trigger conditions, and any one of them can be satisfied.

For example, the instant messaging server may adopt a keyword matching processing method for the content of the instant message, using one or more words corresponding to the business type as keywords, and the content of the instant message including at least one keyword as a preset Trigger conditions; for another example, the instant messaging server can use a processing method of semantic analysis on the content of several adjacent instant messages, and the semantic analysis result meets the corresponding business type as a preset trigger condition; the instant messaging server It is also possible to combine the above two processing methods and use the above two preset trigger conditions. The instant messaging server can also use other text information processing and analysis methods in the prior art, which will not be repeated.

The instant messaging server can use the content of a single instant message as the analysis and processing object to match the preset trigger condition, and can also use a fixed number or the number of adjacent instant messages determined by other conditions as the analysis and processing object. The message may be an instant message sent successively by the same terminal, or it may be an instant message sent successively by all the participants in the conversation, which is not limited in the embodiment of the present invention.

When the content of the instant message meets the preset trigger condition of a certain business type, the instant messaging server generates a business task of the business type associated with the content of the instant message and sends it to the instant conversation participant who intends to initiate the business task. The terminal sends an instruction to display the shortcut operation item corresponding to the business task.

The instant messaging server can determine whether a user is likely to use a certain type of service based on the analysis and processing of the content of the instant message, and at the same time can determine which user intends to use this type of service; in this way, the instant messaging server can The user's account is used as a business parameter in the generated business task. In addition, according to the specific service type, the instant messaging server can also obtain other business parameters in the generated business task according to the content of the instant message and/or other participants in the instant conversation. For example, the account of the other party in the instant conversation can be used as the business. Another business parameter in the task uses the amount involved in the instant message as the amount of the business task. The more business parameters that the instant messaging server can determine, the fewer items users need to manually enter during the execution of business tasks, which makes them more efficient.

The instructions for displaying shortcut operation items sent by the instant messaging server to the terminal include the address of the server to be accessed by the terminal when performing the corresponding business task, and related information about the corresponding business task. In the actual application scenario, if the terminal accesses the business server of the business type through the instant messaging server, the server address in the instruction is the address of the instant messaging server; if the terminal directly initiates access to the business server, the instruction is The server address is the address of the business server. The instant messaging server can carry the business type to which the business task belongs and one or more business parameters that have been generated in the instruction to display the shortcut operation item, so that the terminal can display this information to the user, so that the user is clear about what is done through the shortcut operation item The specific details of the business task. For example, for the transfer business, the business parameters can be one or more of the transfer-out account, the transfer-in account, and the transfer amount; for the red envelope business, the business parameter can be one or two of the red envelope issuing account and the red envelope amount. One.

After receiving the instruction to display the shortcut operation item, the terminal displays the shortcut operation item to the user according to the instruction. The shortcut operation item may be displayed to the user in the form of various operable page elements, for example, a clickable floating window, a system message in an instant dialog window, etc., which are not limited in the embodiment of the present invention. The terminal can display the business type and business parameters of the corresponding business task in the shortcut operation item to the user.

On the terminal, in step 230, after receiving the user's predetermined execution operation for the shortcut operation item, initiate the business task corresponding to the shortcut operation item.

The predetermined execution operation on the shortcut operation item may be clicking the displayed shortcut operation item, a predetermined touch screen gesture, or a predetermined shortcut key or a combination of shortcut keys, or the like. When the terminal receives the user's scheduled execution operation, it initiates the business task corresponding to the shortcut operation item.

If the instruction to display the shortcut operation item carries the address of the business server, the terminal can carry the business parameters in the instruction to display the shortcut operation item when initiating the service task request, so as to reduce the items that need to be manually input.

If the instruction for displaying the shortcut operation item carries the address of the instant messaging server, the terminal will initiate a request to the instant messaging server after receiving the user's scheduled execution operation. After receiving the request initiated by the terminal based on the shortcut operation item, the instant messaging server executes the business task corresponding to the shortcut operation item. The instant access server can send the business type and various business parameters of the business task to the business server. After receiving the processing result of the business server, it can also send an instruction to the terminal to display the execution result of the business task. The instruction carries Information related to execution results. The terminal displays the execution result to the user according to the instruction to display the execution result of the business task received from the instant messaging server. The process of cooperatively executing business tasks by the instant messaging server and the business server can be implemented with reference to the prior art, and will not be repeated here.

In an implementation manner, when the user initiates a request by using the displayed shortcut operation, the corresponding operation in the business can also be completed according to the specific business, such as the operation of allowing the user to enter a password, or other operations. For example, when the quick operation is a transfer operation, if the user triggers the quick operation to initiate a transfer request, a transfer confirmation box can be generated in advance for the user to confirm. The confirmation can be an operation of entering a payment password, so that only the user enters After the password, the transfer operation will take effect. For another example, if the shortcut operation is a red envelope operation, if the user triggers the shortcut operation to initiate a red envelope request, a red envelope confirmation box can be generated first, and the confirmation box can provide other options or parameters for the user to choose, such as the red envelope The type, the number of red envelopes issued, etc., and the operation of entering a password to confirm.

In the embodiment of the present invention, the shortcut operation item displayed on the terminal is an estimation of the user's intention by the instant messaging server, and cannot 100% accurately reflect the user's wishes, especially not necessarily the user's current wishes to be executed. In order to avoid displaying the shortcut operation items causing excessive interference to the user and possibly even causing misoperations, the display time of the shortcut operation item can be set. The terminal starts timing after the shortcut operation item is displayed on the screen, and cancels the shortcut operation after the display time is reached. The display of items. The display time can be preset on the terminal, or the instant messaging server can issue the display time to the terminal in the instruction to display the shortcut operation item.

It can be seen that the instant messaging server in the embodiment of the present invention monitors the content of the instant message in the instant conversation, and when the user shows the intention to use a certain type of service, the shortcut operation item of the service type is displayed on the user’s terminal. Allows users to use shortcut operation items to easily initiate corresponding business tasks, which simplifies the manual operation and input required for users to initiate business tasks, and improves the efficiency of users in completing business tasks.

In an application example of the present invention, the instant messaging server uses keyword matching technology and semantic analysis technology to monitor the content of instant messages in instant conversations, and each service type corresponds to multiple preset trigger conditions. Take the transfer business as an example, the preset trigger conditions include: there is the keyword "transfer"; there is the keyword "transfer to", "transfer me" or "transfer you", and in this article or in the instant messages within 2 adjacent articles With numbers etc.

In an instant conversation between user B and friend A (user A), user B enters an instant message "Zou You 105" on the terminal, and the terminal sends the instant message to the instant messaging server. The instant conversation interface displayed on the user B terminal is shown in Figure 3.

The instant messaging server finds the keyword "transfer you" from the instant message of user B, and the instant message carries a number, which meets one of the preset trigger conditions of the transfer business. The instant messaging server performs semantic analysis on the instant message and finds that the outgoing account of the transfer is user B, the incoming account is user A, and the transfer amount is 105. The instant message server uses the above service parameters to generate a transfer service task of "User B transfers money 105 to user A", generates an instruction showing the shortcut operation item corresponding to the transfer service task, and sends it to the terminal of User B. The instruction carries the information of the service task. Type (transfer) and the above 3 business parameters.

After user B's terminal receives the instruction to display the shortcut operation item, it extracts the business type and business parameters in the instruction, and displays the description of the business task on the instant conversation interface (based on the business type and some business parameters: "Do you want to transfer money?" Give Friend A 105.00 yuan") is displayed in the clickable message box, and the timer starts. The display time in this application example is 10 seconds, which is preset in the instant messaging client software on the terminal. The remaining display time is displayed after the description of the business task in the message box, as shown in Figure 4. When the remaining display time is 0, the terminal of user B cancels the display of the clickable message box.

When user B clicks on the message box in FIG. 4, the terminal of user B requests the instant messaging server to initiate the execution of the business task. The instant messaging server initiates a transfer request to the payment server, and brings in the transfer-out account, transfer-in account, and transfer amount in the transfer request. After receiving the confirmation information of the successful transfer from the payment server, the instant messaging server generates an instruction to display the execution result of the business task, and informs the terminal of user B of the successful transfer result in the instruction.

User B's terminal receives the instruction to display the execution result of the business task, and displays "Transfer 105.00 yuan to the other party" to the user, as shown in Figure 5.

Corresponding to the implementation of the foregoing process, the embodiment of the present invention also provides a device for realizing service functions applied on an instant messaging server, and a device for realizing service functions applied on a terminal. Both of these devices can be implemented through software, or through hardware or a combination of software and hardware. Take software implementation as an example. As a logical device, it is formed by reading the corresponding computer program instructions into the memory through the CPU (Central Process Unit, central processing unit) of the terminal or server. From the hardware level, in addition to the CPU, memory, and non-volatile memory shown in Figure 6, the terminal where the business function implementation device is located usually includes other hardware such as chips for wireless signal transmission and reception. , The server where the business function realization device is located usually also includes other hardware such as boards for realizing network communication functions.

Figure 7 shows a service function implementation device provided by this embodiment. It is applied to an instant messaging server and includes an instant message receiving unit and a quick operation instruction unit. The instant message receiving unit is used to receive messages from participants in an instant conversation. The shortcut operation instruction unit is used to send an instruction to display the shortcut operation item to the terminal of the instant conversation participant when the content of the instant message in the instant conversation meets the preset trigger condition of a certain service type; the shortcut operation item Used by the terminal to initiate the service task of the service type.

In an example, the device further includes an operation request receiving unit, configured to receive a request initiated by the terminal based on the shortcut operation item, and execute the business task corresponding to the shortcut operation item.

In the above example, the device may further include an execution result instruction unit for sending an instruction to display the execution result of the business task to the terminal.

Optionally, the preset trigger condition includes: the instant message content includes a keyword corresponding to the service type, and/or the semantic analysis results of several adjacent instant message contents are consistent with the corresponding service type.

Optionally, the instruction for displaying the shortcut operation item includes the display time of the shortcut operation item on the terminal, and the terminal cancels the display of the shortcut operation item when the display time expires.

Optionally, the instruction for displaying the shortcut operation item includes at least one business parameter of the business type and the business task; the business parameter is generated according to the content of the instant message in the instant dialogue and/or the participants of the instant dialogue .

Optionally, the business function includes an online payment function; the business type includes money transfer and/or red envelope issuing; the business parameters of the transfer include one or more of outgoing account, inbound account and transfer amount; red envelope issued The business parameters include one or both of the account that issued the red envelope and the amount of the red envelope.

Figure 8 shows a device for realizing business functions provided by this embodiment. It is applied to a terminal and includes an instant message sending unit, an operation item display receiving unit, and an operation item initiating unit. The instant message sending unit is used to communicate with The server sends the instant messages in the instant conversations it participates in; the operation item display receiving unit is used to display the shortcut operation items to the user according to the instruction to display the shortcut operation items received from the instant communication server; the shortcut operation items correspond to the instant The business task associated with the message content; the operation item initiating unit is used to initiate a business task corresponding to the quick operation item after receiving a predetermined execution operation of the user for the quick operation item.

Optionally, the device further includes an operation item display canceling unit, which is used to cancel the display of the shortcut operation item after the display time of the shortcut operation item is displayed to the user; the display time is preset on the terminal, or by instant messaging The server is specified in the command to display the shortcut operation item.

Optionally, the operation item initiating unit is specifically configured to initiate a request to the instant messaging server based on the shortcut operation item after receiving a predetermined execution operation for the shortcut operation item from the user; the device further includes an execution result display The unit is configured to display the execution result to the user according to the instruction for displaying the execution result of the business task received from the instant messaging server.

Optionally, the business function includes an online payment function; the business type of the business task includes transfer or red envelope; the business parameters of the transfer include one or more of transfer-out account, transfer-in account and transfer amount; send The business parameters of the red envelope include one or two of the account that issued the red envelope and the amount of the red envelope.

The above are only preferred embodiments of the present invention and are not intended to limit the present invention. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the present invention Within the scope of protection.

In a typical configuration, the computing device includes one or more processors (CPU), input/output interfaces, network interfaces, and memory.

Memory may include non-permanent memory in computer-readable media, random access memory (RAM) and/or non-volatile memory, such as read-only memory (ROM) or flash memory ( flash RAM). Memory is an example of computer-readable media.

Computer-readable media includes permanent and non-permanent, removable and non-removable media, and information storage can be realized by any method or technology. Information can be computer-readable instructions, data structures, program modules, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), and other types of random access memory (RAM) , Read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital multi-function disc (DVD) or other optical storage, magnetic cassettes, magnetic tape storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by computing devices. According to the definition in this article, computer-readable media does not include transitory media, such as modulated data signals and carrier waves.

It should also be noted that the terms "include", "include" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, product or equipment including a series of elements not only includes those elements, but also includes Other elements that are not explicitly listed, or include elements inherent to this process, method, commodity, or equipment. If there are no more restrictions, the element defined by the sentence "including a..." does not exclude the existence of other identical elements in the process, method, commodity or equipment including the element.

Those skilled in the art should understand that the embodiments of the present invention can be provided as methods, systems or computer program products. Therefore, the present invention can take the form of a completely hardware embodiment, a completely software embodiment, or an embodiment combining software and hardware. Moreover, the present invention can be in the form of computer program products implemented on one or more computer-usable storage media (including but not limited to disk memory, CD-ROM, optical memory, etc.) containing computer-usable program codes. .

Claims (22)

A method for realizing business functions, applied to an instant messaging server, characterized in that it includes: receiving instant messages sent by participants in an instant conversation; when the content of the instant message in the instant conversation meets a preset trigger condition for a certain business type , Send an instruction to display a shortcut operation item to the terminal of the instant conversation participant; the shortcut operation item is used by the terminal to initiate a business task of the service type, wherein the preset trigger condition includes: The semantic analysis result is consistent with the corresponding business type. The method according to item 1 of the scope of patent application, wherein the method further includes: receiving a request initiated by the terminal based on the shortcut operation item, and executing the business task corresponding to the shortcut operation item. The method according to item 2 of the scope of patent application, wherein the method further comprises: sending an instruction to display the execution result of the business task to the terminal. The method according to item 1 of the scope of patent application, wherein the preset trigger condition includes: the content of the instant message includes keywords corresponding to the business type. According to the method of claim 1, wherein the instruction for displaying the shortcut operation item includes the display time of the shortcut operation item on the terminal, and the terminal cancels the display of the shortcut operation item when the display time expires. The method according to item 1 of the scope of patent application, wherein the instruction to display the shortcut operation item includes at least one business parameter of the business type and the business task; the business parameter is based on the content of the instant message in the instant conversation Content and/or participants in the instant conversation. According to the method according to item 6 of the scope of patent application, the business function includes online payment function; the business type includes transfer and/or red envelope; the business parameters of transfer include one of transfer-out account, transfer-in account, and transfer amount Up to multiple; the business parameters for red envelopes include one or two of the account that issued the red envelope and the amount of the red envelope. A method for realizing business functions, applied on a terminal, is characterized in that it includes: sending instant messages in participating instant conversations to an instant messaging server; when the instant messaging server performs semantic analysis on the content of several adjacent instant messages The result is consistent with the corresponding service type. According to the instruction to display the shortcut operation item received from the instant messaging server, the shortcut operation item is displayed to the user; the shortcut operation item corresponds to the business task associated with the instant message content; After the user performs an operation scheduled for the shortcut operation item, the business task corresponding to the shortcut operation item is initiated. According to the method according to item 8 of the scope of patent application, the method further includes: after displaying the shortcut operation item to the user for the display time, canceling the display of the shortcut operation item; the display time is preset on the terminal or served by the instant messaging server The device is specified in the instruction to display the shortcut operation item. The method according to item 8 of the scope of patent application, wherein the initiating the business task corresponding to the shortcut operation item includes: initiating a request to the instant messaging server based on the shortcut operation item; The method further includes: displaying the execution result to the user according to the instruction for displaying the execution result of the business task received from the instant messaging server. According to the method according to item 8 of the scope of patent application, the business function includes the online payment function; the business type of the business task includes transfer or red envelope; the business parameters of the transfer include transfer-out account, transfer-in account and transfer amount. One or more; the business parameters for red envelopes include one or two of the account that issued the red envelopes and the amount of the red envelopes. A device for realizing business functions, applied to an instant messaging server, is characterized by comprising: an instant message receiving unit for receiving instant messages sent by participants in an instant conversation; a shortcut operation instruction unit for instant messaging in an instant conversation When the content of the message meets the preset trigger condition of a certain service type, an instruction to display the shortcut operation item is sent to the terminal of the instant conversation participant; the shortcut operation item is used by the terminal to initiate the service task of the service type, and the preset Assume that the trigger conditions include: the semantic analysis results of the content of several adjacent instant messages are consistent with the corresponding business types. The device according to item 12 of the scope of patent application, wherein the device further includes: an operation request receiving unit configured to receive a request initiated by the terminal based on the shortcut operation item, and execute the business task corresponding to the shortcut operation item. The device according to item 13 of the scope of patent application, wherein the device further includes: an execution result instruction unit for sending an instruction to display the execution result of the business task to the terminal. According to the device of item 12 of the scope of patent application, the pre- Assume that the trigger condition includes: the content of the instant message includes keywords corresponding to the business type. The device according to item 12 of the scope of patent application, wherein the instruction to display the shortcut operation item includes the display time of the shortcut operation item on the terminal, and the terminal cancels the display of the shortcut operation item when the display time expires. The device according to item 12 of the scope of patent application, wherein the instruction to display the shortcut operation item includes at least one business parameter of the business type and the business task; the business parameter is based on the content of the instant message in the instant dialogue and/or the instant dialogue Of participating parties. The device according to item 17 of the scope of patent application, wherein the business function includes the network payment function; the business type includes transfer and/or red envelope; the business parameters of the transfer include one of the transfer-out account, the transfer-in account, and the transfer amount Up to multiple; the business parameters for red envelopes include one or two of the account that issued the red envelope and the amount of the red envelope. A device for realizing business functions, applied to a terminal, is characterized in that it includes: an instant message sending unit, used to send instant messages in an instant conversation participated in to an instant messaging server; an operation item display receiving unit, used to The instant messaging server's semantic analysis results of the content of several adjacent instant messages are consistent with the corresponding business types, and display the shortcut operation items to the user according to the instructions received from the instant messaging server to display the shortcut operation items; the shortcut operation The item corresponds to the business task associated with the content of the instant message; the operation item initiation unit is used to receive the user’s quick operation item After the scheduled execution operation, the business task corresponding to the shortcut operation item is initiated. The device according to item 19 of the scope of patent application, wherein the device further includes: an operation item display cancel unit, which is used to cancel the display of the shortcut operation item after displaying the shortcut operation item to the user for the display time; the display time is preset at On the terminal, or designated by the instant messaging server in the instruction to display the shortcut operation item. The device according to item 19 of the scope of patent application, wherein the operation item initiating unit is specifically configured to: after receiving a user's scheduled execution operation for the shortcut operation item, initiate a request to the instant messaging server based on the shortcut operation item; the device It also includes an execution result display unit, which is used to display the execution result to the user according to the instruction received from the instant messaging server to display the execution result of the business task. The device according to item 19 of the scope of patent application, among which, the business function includes the network payment function; the business type of the business task includes transfer or red envelope; the business parameters of the transfer include transfer-out account, transfer-in account and transfer amount. One or more; the business parameters for red envelopes include one or two of the account that issued the red envelopes and the amount of the red envelopes.

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