TWI690874B - Method and system for verifying remote accident scene image and identity - Google Patents
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Abstract
Description
本發明是有關於一種用於遠端現場事故影像與身份驗證的系統與方法。The invention relates to a system and method for remote site accident image and identity verification.
保險理賠服務通常是保險業務公司常需執行的業務之一。一般來說,通常事故發生時,保險業務員需抵達事故現場並對事故現場進行拍攝以處理相關理賠事務。然而,保險業務員抵達的時間可能不一定,且拍攝完畢後仍需回公司處理相關業務。因此,一般的理賠服務可能會有效率低落的問題。而如合快速且有效率地執行理賠服務,是本領域技術人員所欲解決的問題之一。Insurance claims service is usually one of the businesses that insurance companies often need to perform. Generally speaking, when an accident occurs, the insurance salesperson needs to arrive at the scene of the accident and film the accident scene to handle related claims affairs. However, the arrival time of the insurance clerk may not be the same, and you still need to go back to the company to handle related business after the shooting. Therefore, the general claims service may suffer from inefficiency. Ruhe quickly and efficiently executes claims settlement services, which is one of the problems that those skilled in the art want to solve.
本發明提供一種用於遠端現場事故影像與方法,可以提升保險理賠業務的執行效率。The invention provides an accident image and method for a remote site, which can improve the execution efficiency of insurance claims business.
本發明提出一種用於遠端現場事故影像與身份驗證的系統,包括:伺服器與電子裝置。電子裝置透過網路連接所述伺服器。所述電子裝置提供一事故通報訊息。所述伺服器根據所述事故通報訊息,傳送一第一訊息至所述電子裝置,其中所述第一訊息用以請求所述電子裝置的一使用者根據所述第一訊息指定的多個角度以及指定的至少一手勢拍攝一事故現場的一物件。所述電子裝置傳送多個第一影像至所述伺服器。所述伺服器根據所述多個第一影像判斷所述多個第一影像是否依照所述第一訊息中指定的所述多個角度以及指定的所述手勢拍攝所述事故現場的所述物件。當所述伺服器判斷所述多個第一影像是依照所述第一訊息中指定的所述多個角度以及指定的所述多個手勢拍攝所述事故現場的所述物件時,所述伺服器判斷所述第一影像為所述使用者在所述事故現場當下所拍攝的影像。The invention provides a system for remote site accident image and identity verification, including: a server and an electronic device. The electronic device is connected to the server through a network. The electronic device provides an accident notification message. The server sends a first message to the electronic device according to the accident notification message, wherein the first message is used to request a user of the electronic device to specify multiple angles according to the first message And at least one gesture designated to photograph an object at an accident scene. The electronic device transmits a plurality of first images to the server. The server determines whether the plurality of first images shoot the object at the accident scene according to the plurality of angles specified in the first message and the specified gesture according to the plurality of first images . When the server determines that the plurality of first images are the objects in the accident scene according to the plurality of angles specified in the first message and the plurality of gestures specified, the servo The device determines that the first image is an image taken by the user at the scene of the accident.
本發明提出一種用於遠端現場事故影像與身份驗證的方法,用於一用於遠端現場事故影像與身份驗證的系統,所述用於遠端現場事故影像與身份驗證的系統包括伺服器以及電子裝置,所述方法包括:藉由所述電子裝置提供事故通報訊息;藉由所述伺服器根據所述事故通報訊息,傳送第一訊息至所述電子裝置,其中所述第一訊息用以請求所述電子裝置的使用者根據所述第一訊息指定的多個角度以及指定的至少一手勢拍攝事故現場的物件;藉由所述電子裝置傳送多個第一影像至所述伺服器;藉由所述伺服器根據所述多個第一影像判斷所述多個第一影像是否依照所述第一訊息中指定的所述多個角度以及指定的所述手勢拍攝所述事故現場的所述物件;以及當所述伺服器判斷所述多個第一影像是依照所述第一訊息中指定的所述多個角度以及指定的所述多個手勢拍攝所述事故現場的所述物件時,藉由所述伺服器判斷所述第一影像為所述使用者在所述事故現場當下所拍攝的影像。The invention provides a method for remote site accident image and identity verification, which is used for a system for remote site accident image and identity verification. The system for remote site accident image and identity verification includes a server And an electronic device, the method includes: providing an accident notification message by the electronic device; sending a first message to the electronic device according to the accident notification message by the server, wherein the first message is used Photographing objects at the accident scene with multiple angles specified by the first message and at least one gesture specified by the user of the electronic device; sending multiple first images to the server by the electronic device; The server determines whether the plurality of first images capture the location of the accident scene according to the plurality of angles specified in the first message and the specified gesture according to the plurality of first images The object; and when the server determines that the plurality of first images are based on the plurality of angles specified in the first message and the plurality of gestures specified to shoot the object at the accident scene , The server determines that the first image is the image taken by the user at the accident scene.
基於上述,本發明的用於遠端現場事故影像與身份驗證的系統與用於遠端現場事故影像與身份驗證的方法可以節省處理事故現場的人力損耗,可以直接透過伺服器辨別使用者的身分以及影像是否為事故現場當下所拍攝,並可以立即地根據現場的照片來進行後續保險理賠的服務,可以提升保險業務的執行效率以及讓使用者有更佳的體驗。Based on the above, the system for remote on-site accident image and identity verification and the method for remote on-site accident image and identity verification of the present invention can save manpower loss in handling the accident site, and can directly identify the user's identity through the server And whether the image was taken at the scene of the accident, and the follow-up insurance settlement service can be immediately performed according to the photos on the scene, which can improve the efficiency of insurance business execution and give users a better experience.
為讓本發明的上述特徵和優點能更明顯易懂,下文特舉實施例,並配合所附圖式作詳細說明如下。In order to make the above-mentioned features and advantages of the present invention more obvious and understandable, the embodiments are specifically described below in conjunction with the accompanying drawings for detailed description as follows.
現將詳細參考本發明之示範性實施例,在附圖中說明所述示範性實施例之實例。另外,凡可能之處,在圖式及實施方式中使用相同標號的元件/構件代表相同或類似部分。Reference will now be made in detail to exemplary embodiments of the present invention, and examples of the exemplary embodiments will be described in the accompanying drawings. In addition, wherever possible, elements/components using the same reference numerals in the drawings and embodiments represent the same or similar parts.
圖1是依照本發明的一實施例所繪示的用於遠端現場事故影像與身份驗證的系統的示意圖。FIG. 1 is a schematic diagram of a system for remote scene accident image and identity verification according to an embodiment of the invention.
請參照圖1,用於遠端現場事故影像與身份驗證的系統1000包括電子裝置100以及伺服器120。其中,電子裝置100以及伺服器120彼此之間可以透過網路10進行有線或無線的通訊。此外,伺服器120例如是屬於辦理保險業務的公司,而電子裝置100例如是由一保險的被保險人所持有。Referring to FIG. 1, a
電子裝置100以及伺服器120可以分別包括處理單元(未繪示)、通訊單元(未繪示)以及儲存單元(未繪示)。在電子裝置100或伺服器120中,通訊單元以及儲存單元分別耦接至處理單元。其中,電子裝置100例如是手機、平板電腦、筆記型電腦等電子裝置,在此不設限。The
處理單元可以是中央處理單元(Central Processing Unit,CPU),或是其他可程式化之一般用途或特殊用途的微處理器(Microprocessor)、數位信號處理器(Digital Signal Processor,DSP)、可程式化控制器、特殊應用積體電路(Application Specific Integrated Circuit,ASIC)或其他類似元件或上述元件的組合。The processing unit may be a central processing unit (Central Processing Unit, CPU), or other programmable general-purpose or special-purpose microprocessor (Microprocessor), digital signal processor (Digital Signal Processor, DSP), programmable A controller, an application specific integrated circuit (Application Specific Integrated Circuit, ASIC) or other similar elements or a combination of the above elements.
通訊單元可為支援全球行動通信(global system for mobile communication, GSM)、個人手持式電話系統(personal handy-phone system, PHS)、碼多重擷取(code division multiple access, CDMA)系統、寬頻碼分多址(wideband code division multiple access, WCDMA)系統、長期演進(long term evolution, LTE)系統、全球互通微波存取(worldwide interoperability for microwave access, WiMAX)系統、無線保真(wireless fidelity, Wi-Fi)系統或藍牙的信號傳輸的元件。The communication unit may be a global system for mobile communication (GSM), personal handy-phone system (PHS), code division multiple access (CDMA) system, broadband code division Wideband code division multiple access (WCDMA) system, long term evolution (LTE) system, global interoperability for microwave access (WiMAX) system, wireless fidelity (Wi-Fi) ) Components for signal transmission of the system or Bluetooth.
儲存單元可以是任何型態的固定或可移動隨機存取記憶體(random access memory,RAM)、唯讀記憶體(read-only memory,ROM)、快閃記憶體(flash memory)或類似元件或上述元件的組合。The storage unit can be any type of fixed or removable random access memory (RAM), read-only memory (ROM), flash memory (flash memory) or similar components or Combination of the above elements.
在本範例實施例中,電子裝置100及伺服器120的儲存單元中儲存有多個程式碼片段,在上述程式碼片段被安裝後,會由電子裝置100及伺服器120的處理單元來執行。例如,電子裝置100及伺服器120的儲存單元中包括多個模組,藉由這些模組來分別執行電子裝置100及伺服器120的應用於用於遠端現場事故影像與身份驗證的系統1000中的各個運作,其中各模組是由一或多個程式碼片段所組成。然而本發明不限於此,上述的各個運作也可以是使用其他硬體形式的方式來實現。In this exemplary embodiment, the storage units of the
圖2是依照本發明的一實施例所繪示的用於遠端現場事故影像與身份驗證的方法的流程圖。FIG. 2 is a flowchart of a method for remote scene accident image and identity verification according to an embodiment of the invention.
請同時參照圖1與圖2,圖2的流程可以適用於圖1的用於遠端現場事故影像與身份驗證的系統1000。詳細來說,假設電子裝置100的使用者為被保險人,電子裝置100可以安裝相關的通訊軟體來傳送資料至伺服器120。在此假設被保險人的一物件發生了事故。例如,被保險人的車輛發生了車禍。此時,電子裝置100的使用者可以透過電子裝置100提供事故通報訊息給伺服器120(步驟S201)。Please refer to FIG. 1 and FIG. 2 at the same time. The process of FIG. 2 can be applied to the
需注意的是,在一實施例中,在步驟S201之前,電子裝置100會判斷一第三影像是否相同於預先儲存在電子裝置100中的臉部影像樣板。第三影像例如是藉由電子裝置所擷取且第三影像是包括使用者的臉部的影像。電子裝置100可以分別從第三影像以及臉部影像樣板中擷取出特徵,並判斷從第三影像擷取出的特徵與從臉部影像樣板擷取出的特徵兩者的差異是否大於門檻值。當前述差異非大於門檻值時,可以判斷第三影像相同於臉部影像樣板,電子裝置100會執行前述的步驟S201。反之,當前述差異大於門檻值時,可以判斷第三影像不相同於臉部影像樣板,電子裝置100不會執行前述的步驟S201。It should be noted that in an embodiment, before step S201, the
在另一實施例中,在步驟S201之前,電子裝置100可以根據使用者藉由電子裝置100輸入的指紋判斷此指紋是否相同於預先儲存在電子裝置100的指紋樣板。例如,電子裝置100可以分別從使用者輸入的指紋以及指紋樣板中擷取出特徵,並判斷從使用者輸入的指紋擷取出的特徵與從指紋樣板中擷取出的特徵兩者的差異是否大於門檻值。當前述差異非大於門檻值時,可以判斷使用者輸入的指紋相同於指紋樣板,此時電子裝置100會執行前述的步驟S201。反之,當前述差異大於門檻值時,可以判斷使用者輸入的指紋不相同於指紋樣板,電子裝置100不會執行前述的步驟S201。In another embodiment, before step S201, the
然而在其他實施例中,當伺服器120接收到事故通報訊息後,伺服器120也可以根據事故通報訊息傳送一訊息(亦稱為,第二訊息)至電子裝置100以請求電子裝置100傳送驗證資訊(亦稱為,第一驗證資訊)至伺服器120。之後,伺服器120會接收由電子裝置100傳送的第一驗證資訊,根據第一驗證資訊執行身分驗證機制以驗證被保險人的身分,並判斷第一驗證資訊是否通過驗證。當第一驗證資訊通過驗證時,才會執行圖2中後續的步驟S203。反之,當第一驗證資訊沒有通過驗證時,不會執行圖2中後續的步驟S203。However, in other embodiments, after the
在一實施例中,前述的第二訊息還包括指定的動作及指定的表情的至少其中之一。第一驗證資訊包括具有前述使用者的臉部的影像(亦稱為,第二影像)。伺服器120會判斷第二影像是否根據前述第二訊息中指定的動作及指定的表情的至少其中之一所拍攝。當伺服器120判斷第二影像是根據第二訊息中指定的動作及指定的表情的至少其中之一所拍攝時,伺服器120會判斷第一驗證資訊通過驗證。當伺服器120判斷第二影像不是根據第二訊息中指定的動作及指定的表情的至少其中之一所拍攝時,伺服器120會判斷第一驗證資訊沒有通過驗證。In an embodiment, the aforementioned second message further includes at least one of a designated action and a designated expression. The first verification information includes an image (also referred to as a second image) having the aforementioned user's face. The
在另一實施例中,第一驗證資訊還包括前述使用者的手寫簽名。伺服器120會根據使用者的手寫簽名判斷此手寫簽名是否相同於預先儲存在伺服器120中的簽名樣板。例如,伺服器120可以分別從手寫簽名以及簽名樣板中擷取出特徵,並判斷從手寫簽名擷取出的特徵與從簽名樣板擷取出的特徵兩者的差異是否大於門檻值。當前述差異非大於門檻值時,可以判斷手寫簽名相同於簽名樣板時,伺服器120會判斷第一驗證資訊通過驗證。反之,當前述差異大於門檻值時,可以判斷手寫簽名不相同於簽名樣板,伺服器120會判斷第一驗證資訊沒有通過驗證。In another embodiment, the first verification information further includes the user's handwritten signature. The
假設伺服器120判斷第一驗證資訊沒有通過驗證時,可以結束圖2的流程。然而,在一實施例中,當伺服器120判斷第一驗證資訊通過驗證時,伺服器120可以根據事故通報訊息,傳送一訊息(亦稱為,第一訊息)至電子裝置100(步驟S203)。其中第一訊息用以請求電子裝置100的使用者根據第一訊息指定的多個角度以及指定的手勢拍攝事故現場的物件(例如,發生事故的車輛)。在本範例實施例中,前述多個角度包括發生事故的物件(例如,車輛)的正前方、正後方、左方、右方、右前方、左前方、右後方以及左後方。此外,在以每一個角度拍攝事故現場的物件時,例如需搭配第一訊息中指定的手勢來拍攝。也就是說,對應於該物件的每一個角度的影像中,還需包括伺服器120指定的手勢,而影像中拍攝到的手勢可以用於驗證該影像是否為使用者在事故現場當下所拍攝的影像。然而需注意的是,雖然前述範例是在伺服器120判斷第一驗證資訊通過驗證時執行步驟S203。然而在其他實施例中,伺服器120也可以在不判斷第一驗證資訊是否通過驗證的情況下,在步驟S201執行完後直接執行步驟S203。Assuming that the
之後,電子裝置100可以傳送所拍攝的第一影像至伺服器120(步驟S205)。伺服器120會判斷第一影像是否依照第一訊息中指定的角度以及指定的手勢拍攝事故現場的物件(步驟S207)。若伺服器120判斷第一影像沒有依照第一訊息中指定的角度以及指定的手勢拍攝事故現場的物件,則伺服器120會判斷第一影像非為使用者在事故現場當下所拍攝的影像,並且會結束圖2的流程。若伺服器120判斷第一影像有依照第一訊息中指定的角度以及指定的手勢拍攝事故現場的物件,則伺服器120會判斷第一影像是使用者在事故現場當下所拍攝的影像(步驟S209)。此時,保險業務公司可以根據前述的第一影像來進行後續理賠或其他保險的相關業務來處理該使用者通報的事故。After that, the
此外,在一實施例中,在伺服器120判斷第一影像為使用者在事故現場當下所拍攝的影像的運作之前(即,步驟S209之前),伺服器120還會判斷第一影像的拍攝時間點是否早於事故通報訊息的發送時間。當第一影像的拍攝時間點是早於事故通報訊息的發送時間,伺服器120會判斷第一影像非為使用者在事故現場當下所拍攝的影像。當第一影像的拍攝時間點是非早於事故通報訊息的發送時間,伺服器120才會在步驟S209中判斷第一影像為使用者在事故現場當下所拍攝的影像。In addition, in an embodiment, before the
在另一實施例中,在伺服器120判斷第一影像為使用者在事故現場當下所拍攝的影像的運作之前(即,步驟S209之前),伺服器120還會接收電子裝置100的定位訊息,並根據電子裝置100的定位訊息判斷此定位訊息所對應的第一位置是否相同於事故通報訊息所提供的第二位置。當第一位置不同於第二位置時,伺服器120會判斷第一影像非為使用者在事故現場當下所拍攝的影像。當第一位置相同於第二位置時,伺服器120才會在步驟S209中判斷第一影像為使用者在事故現場當下所拍攝的影像。In another embodiment, before the
綜上所述,本發明的用於遠端現場事故影像與身份驗證的系統與用於遠端現場事故影像與身份驗證的方法可以節省處理事故現場的人力損耗,可以直接透過伺服器辨別使用者的身分以及影像是否為事故現場當下所拍攝,並可以立即地根據現場的照片來進行後續保險理賠的服務,可以提升保險業務的執行效率以及讓使用者有更佳的體驗。In summary, the system for remote on-site accident image and identity verification and the method for remote on-site accident image and identity verification of the present invention can save manpower loss in handling the accident site, and can directly identify users through the server The identity and whether the image was taken at the scene of the accident, and can immediately follow the photos of the scene to carry out subsequent insurance claims services, which can improve the efficiency of insurance business execution and allow users to have a better experience.
雖然本發明已以實施例揭露如上,然其並非用以限定本發明,任何所屬技術領域中具有通常知識者,在不脫離本發明的精神和範圍內,當可作些許的更動與潤飾,故本發明的保護範圍當視後附的申請專利範圍所界定者為準。Although the present invention has been disclosed as above with examples, it is not intended to limit the present invention. Any person with ordinary knowledge in the technical field can make some changes and modifications without departing from the spirit and scope of the present invention. The scope of protection of the present invention shall be subject to the scope defined in the appended patent application.
1000:用於遠端現場事故影像與身份驗證的系統 100:電子裝置 120:伺服器 10:網路 S201:電子裝置提供事故通報訊息的步驟 S203:伺服器根據事故通報訊息,傳送第一訊息至電子裝置,其中第一訊息用以請求電子裝置的使用者根據第一訊息指定的多個角度以及指定的手勢拍攝事故現場的物件的步驟 S205:電子裝置傳送多個第一影像至伺服器的步驟 S207:伺服器判斷第一影像是否依照第一訊息中指定的角度以及指定的手勢拍攝事故現場的物件的步驟 S209:伺服器判斷第一影像為使用者在事故現場當下所拍攝的影像的步驟1000: system for remote scene accident image and identity verification 100: electronic device 120: server 10: Internet S201: Steps for the electronic device to provide accident notification information S203: The server sends a first message to the electronic device according to the accident notification message, wherein the first message is used to request the user of the electronic device to photograph the objects at the accident scene according to the specified multiple angles and specified gestures of the first message S205: Steps for the electronic device to send multiple first images to the server S207: The server judges whether the first image shoots the object at the accident scene according to the angle and gesture specified in the first message S209: The server judges that the first image is the image taken by the user at the scene of the accident
圖1是依照本發明的一實施例所繪示的用於遠端現場事故影像與身份驗證的系統的示意圖。 圖2是依照本發明的一實施例所繪示的用於遠端現場事故影像與身份驗證的方法的流程圖。FIG. 1 is a schematic diagram of a system for remote scene accident image and identity verification according to an embodiment of the invention. FIG. 2 is a flowchart of a method for remote scene accident image and identity verification according to an embodiment of the invention.
1000:用於遠端現場事故影像與身份驗證的系統 1000: system for remote scene accident image and identity verification
100:電子裝置 100: electronic device
120:伺服器 120: server
10:網路 10: Internet
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