TWI677221B - Monitoring and command delivery management system for Kiosk multimedia machine - Google Patents

Abstract

A monitoring and command dispatching management system for a Kiosk multimedia machine includes a cloud server device and several Kiosk multimedia machines. The cloud server device includes a remote command delivery server and a report message receiving server. , A monitoring management server and an update management server, and the cloud server device and the Kiosk multimedia machine use SignalR technology to enable the Kiosk multimedia machine to pass through the browser and establish the communication channel to communicate with the cloud server device After the connection is made, and after the Kiosk multimedia machine sends a request to the cloud server device, the cloud server device can send a remote command message to the Kiosk multimedia machine through the communication channel, and the Kiosk multimedia machine can send Machine information is transmitted back to the cloud server device through this channel, and processed by the monitoring management server. This will solve the remote monitoring and command dispatching management problem, and can not be limited to the intranet or the Internet. Road's network architecture limits its transmission communications.

Description

Monitoring and order dispatching management system for Kiosk multimedia machine

The invention relates to a monitoring and command dispatching management system for a Kiosk multimedia machine, in particular to a network that can solve the management problem of remote monitoring and command dispatching, and is not limited to an intranet or an Internet network The management system that the road architecture restricts its transmission communication.

With the increasing popularity of multimedia kiosks, and based on the sophisticated Internet technology, a variety of Kiosks have appeared on the market, such as self-service ticket machines, gateways, vending machines, and media guides. Browser, digital advertising broadcast board reveals an application belonging to Kiosk multimedia server, the application scope includes: navigation, advertising, query, finance, life. But no matter what kind of Kiosk is, it faces the complicated technical problems of peripheral device integration.

However, when remote monitoring and dispatching commands are required, there will be practical management difficulties. From the perspective of the network, since the server must control and control Kiosk multimedia machines placed in different locations outdoors, Kiosk multimedia machines Most stations cannot connect to the internal network, and most of them must use the 4G network connection to connect to the Internet. However, this will cause difficulty and complexity in connection management.

In addition, the traditional server and Kiosk multimedia machine communicate with each other by transmitting / receiving information at different points in time between the server and the Kiosk multimedia machine to communicate. However, such repeated inquiries and transmissions will cause waste. In addition to the occurrence of network resource conditions, it is more likely to cause excessive server traffic and cause overload and crashes.

Therefore, if SignalR technology can be used to enable the Kiosk multimedia machine to connect with the cloud server device through a browser and establish the communication channel, this will solve the remote monitoring and command delivery management problem and eliminate Limited by the network architecture of the intranet or the Internet, its transmission communication is limited, so the present invention should be an optimal solution.

The invention is used for monitoring and command dispatching management system of Kiosk multimedia machine, which includes: a cloud server device, and includes a remote command dispatch server for dispatching at least one remote command message to at least one The machine device performs command dispatch; a report message receiving server for receiving the returned message; a monitoring management server for managing at least one monitoring condition message, and monitoring and processing of the information reported by the machine device, To monitor the status of the device; several Kiosk multimedia devices are connected to the cloud servo device, and the Kiosk multimedia device has several peripheral devices inside, and the Kiosk multimedia device includes a central The control unit is connected to the peripheral device. The central control unit is configured to receive a remote command message or / and the monitoring condition message, and control the Kiosk according to the content of the remote command message or / and the monitoring condition message. The operation of the peripheral devices inside the multimedia machine, and a report message is generated according to the operation result; a message report communication list Is connected to the central control unit, so as to be able to maintain a connection with the cloud servo device, and periodically send at least one report message to the cloud server device, and the cloud server device can report back to the communication unit via the message. Report the communication channel of the message, and then send the remote command message to the central control unit of the Kiosk multimedia machine.

More specifically, the cloud server device further includes an update management server, and the update management server is used for remote update operation of the system version of the Kiosk multimedia machine.

More specifically, the update management server can send a system version update message to the Kiosk multimedia machine to update the system version by the Kiosk multimedia machine.

More specifically, the Cloud Servo Device and the Kiosk Multimedia Machine use SignalR technology to enable the Kiosk Multimedia Machine to connect with the Cloud Servo Device through the browser and establish the communication channel, After the Kiosk multimedia machine sends a request to the cloud server device, the cloud server device can return data to the Kiosk multimedia machine through the communication channel.

More specifically, the cloud server device can actively send a connection status message to the Kiosk multimedia machine to actively query the connection status of the Kiosk multimedia machine.

More specifically, the monitoring management server is capable of setting a monitoring notification method and a monitoring notification specification.

1‧‧‧ Cloud Servo Equipment

10‧‧‧Screen

11‧‧‧Remote Command Delivery Server

12‧‧‧ Report message receiving server

13‧‧‧ monitoring management server

14‧‧‧Update Management Server

2‧‧‧Kiosk multimedia machine

21‧‧‧ Peripherals

22‧‧‧ Central Control Unit

23‧‧‧Message report communication unit

[FIG. 1] It is a schematic diagram of the overall architecture of the monitoring and command dispatching management system for a Kiosk multimedia machine according to the present invention.

[Fig. 2A] It is a schematic diagram of the architecture of a cloud servo device for monitoring and command dispatching management system of Kiosk multimedia machine according to the present invention.

[Fig. 2B] It is a schematic diagram of the architecture of the Kiosk multimedia machine used in the monitoring and command dispatching management system of the Kiosk multimedia machine according to the present invention.

[FIG. 3A] It is a schematic diagram of a machine command dispatch execution record of the Kiosk multimedia machine monitoring and command dispatch management system of the present invention.

[Figure 3B] The present invention is used for the Kiosk multimedia machine monitoring and command dispatching management system machine Command dispatch details.

[Fig. 4] It is a schematic diagram of the state of the machine for monitoring and command dispatching management system of Kiosk multimedia machine according to the present invention.

[Fig. 5] It is a schematic diagram of a machine startup record of a monitoring and command dispatch management system for a Kiosk multimedia machine according to the present invention.

[Figure 6A] It is a schematic diagram of the connection state of the machine for monitoring and command dispatching management system of the Kiosk multimedia machine according to the present invention.

[FIG. 6B] It is a schematic diagram of the command dispatch type used in the monitoring and command dispatch management system of the Kiosk multimedia machine according to the present invention.

[FIG. 7A] It is a schematic diagram of monitoring alert setting of the monitoring and command dispatching management system of the Kiosk multimedia machine according to the present invention.

[FIG. 7B] It is a schematic diagram of the notification record sent by the system for monitoring and order dispatching management system of Kiosk multimedia machine according to the present invention.

Regarding other technical contents, features and effects of the present invention, they will be clearly presented in the following detailed description of the preferred embodiments with reference to the drawings.

Please refer to Figures 1 ~ 2B, which are schematic diagrams of the overall architecture of the monitoring and command dispatching management system for Kiosk multimedia machines, the architecture diagram of cloud server equipment, and the architecture diagram of Kiosk multimedia machines. The monitoring and command dispatching management system for Kiosk multimedia machines includes a cloud server device 1 and at least one Kiosk multimedia machine 2.

The cloud server device 1 includes a remote command dispatch server 11 and a report message interface. The receiving server 12, a monitoring management server 13, and an update management server 14. The remote command dispatch server 11 is used to send at least one remote command message to the periphery of the Kiosk multimedia machine 2. Device 21 performs command dispatch; the report message receiving server 12 is used to receive the returned message, and the monitoring management server 13 is used to manage at least one monitoring condition message to the Kiosk multimedia machine 2 (machine device ) Peripheral device 21 performs status monitoring, and the update management server 14 is used for remote update operation of the system version of the Kiosk multimedia machine 2, wherein the update management server 14 can send a system version update message to the Kiosk multimedia machine 2 uses the Kiosk multimedia machine 2 to update the system version.

The Kiosk multimedia machine 2 has several peripheral devices 21 inside, and the Kiosk multimedia machine 2 includes a central control unit 22 and a message reporting communication unit 23, wherein the central control unit 22 is used to receive remote commands. Message or / and the monitoring condition message, and controlling the operation of the internal peripheral device 21 of the Kiosk multimedia machine 2 according to the content of the remote command message or / and the monitoring condition message, and generating a report message according to the operation result ; And the message reporting communication unit 23 is configured to be able to maintain a connection with the cloud server device 1 and regularly transmit at least one report message to the cloud server device 1, and the cloud server device 1 can transmit back through the message report communication unit 23 Report the communication channel of the message, and then send the remote command message to the central control unit 22 of the Kiosk multimedia machine 2.

Since the cloud servo device 1 and the Kiosk multimedia device 2 can implement a method for communicating between the Kiosk multimedia device 2 and the cloud servo device 1 based on the SignalR function library, the Kiosk multimedia device 2 can browse through And establishes the communication channel to connect with the cloud server device 1, and after the Kiosk multimedia machine 2 sends a request to the cloud server device 1, the cloud server Server 1 can send data back to the Kiosk multimedia machine 2 through the communication channel; and in the “command dispatch” part, the Kiosk multimedia machine 2 will receive the command when it receives the command sent by the cloud servo device 1 Put a FIFO queue and execute it when the system is idle with extra resources, or execute it directly without waiting for the system to be idle. In this way, you can flexibly determine the command execution mode to avoid system robbing. The situation of resources occurs (the commands that may be executed need to consume more system computing resources); In addition, the Kiosk multimedia machine 2 also provides the Ack method for the cloud servo device 1 to monitor the connection status in addition to the SignalR mechanism. Can actively ask whether the Kiosk multimedia machine 2 is continuously online, so as to avoid the problem of lost connection through a double guarantee; the following provides a code snippet of the cloud server device 1 (the method disclosed to the Kiosk multimedia machine 2) , The code is as follows: /// <summary> /// Provide Kiosk multimedia machine, the command has been received // </ summary> /// <param name = "send_id"> Send batch Serial number </ param> /// <param name = "state"> Receive status </ param> [CustomAuthorize] public void CommandReceived (string send_id, bool state) /// <summary> /// Provide Kiosk multimedia machine, Method in command execution // </ summary> /// <param name = "send_id"> Send batch serial number </ param> [CustomAuthorize] public void CommandExecuting (string send_id) /// <summary> /// Provide Kiosk multimedia machine, the method has been completed // </ summary> /// <param name = "send_id"> Send batch serial number < / param> /// <param name = "result"> command execution result </ param> /// <param name = "message"> report message </ param> [CustomAuthorize] public void CommandCompleted (string send_id, bool result , string message) /// <summary> /// Provide a method for updating the idle status of the base disk by Kiosk multimedia machine /// </ summary> /// <param name = "status"> Idle status of the base disk </ param> [ CustomAuthorize] public void ChangeIdleStatus (CommandStatus status)

The following provides a code snippet of Kiosk multimedia machine 2 (public method for calling to cloud server device 1), the code is as follows: // <summary> /// Add remote command to the queue to be executed (Cloud server Device call) /// </ summary> /// <param name = "commandInfo"> Remote command information object </ param> /// <param name = "wait_idle"> Wait to wait for the base to idle before executing the command </ </ m> param> private void AddCommand (CommandInfo commandInfo, bool wait_idle) /// <summary> /// Respond to Server, Client is online (cloud server device call) /// </ summary> private void Ack ()

The command dispatch status is shown in Figs. 3A and 3B. The cloud server device 1 can display the system background on a screen 10, and as shown in Fig. 3A, it can display a list of command dispatch execution records, including the time of command dispatch. There is a complete record of the time when the command was received, the time when the command was completed, and the type of the command. As shown in Figure 3B, it is the details of the command delivery, mainly by controlling the Kiosk multimedia machine 2 for different types of commands. Control, and adjust the execution content through command parameters or receive report information to understand the processing details of Kiosk multimedia machine 2.

As for the "report message", the status of the machine is shown in Figure 4. The status table of the machine is shown in Figure 4. As this report can define the content of the report in JSON format, such as the following Kiosk multimedia machine 2 device State report data structure: /// JSON format object representing device state report information public class DeviceStatusRequestObject {/// mobile network status public string Network {get; set;} // MDVPN network status public string MDVPN {get ; Set;} /// Photo printer status public string PhotoPrinter {get; set;} /// Number of printable photos remaining public int LastPhotoCount {get; set;} /// Receipt printer status public string ThermoPrinter {get; set;} /// Ticket card machine status public string CardReader {get; set;} /// Credit card machine status public string CreditCard {get; set;} /// Product version public string Product_Version {get; set;} /// Base system version public string KioskBase_Version {get; set;} /// Return message public string Message {get; set;} /// Photo consumables public int PhotoPaper {get; set;} /// Receipt consumables public int ThermalPaper {get; set;} /// Mobile network virtual IP public string Private_IP {get; set;} /// Mobile network public IP public string Public_IP {get; set;} /// IPC public string IPC {get; set;} /// Scanner public string Scanner {get; set;} And the cloud server device 1 implements the service port for receiving this message in a WebAPI manner (as shown in Table 1 below). The Kiosk multimedia machine 2 sets the device at a specified frequency. The status is periodically reported to the cloud servo device 1 for subsequent monitoring.

As for the "report message", since the report message receiving server 12 is a server providing multiple ports, it is used to collect data reported by the client and use it for subsequent monitoring and use. The list of machine startup records is shown in Figure 5, and the program startup report is the implementation of another service port. The same server uses WebAPI to implement the receiving port (see Table 2 below). Kiosk Multimedia Machine 2 is started on the system. Initially report the startup information to the cloud server device1.

The "monitoring" part, as shown in Figure 6A, is a list of the machine's connection status. You can know that the current machine is online / offline / disconnected by the connection status, and you can know the machine's Usage status, the current machine is in use or idle, for machine monitoring, and as shown in Figure 6B, it is a command dispatch type, which is the content of the command agreed between Kiosk multimedia machine 2 and cloud servo device 1 , As needed to expand the system.

Regarding the monitoring mechanism, in addition to the content of the real-time machine status information such as the aforementioned reports and command dispatch, since the monitoring management server 13 can further set the monitoring notification method and monitoring notification specifications, it is possible to return to the report in terms of monitoring. The information is set conditionally to achieve the alert function.

The notification rule management is shown in Figure 7A, which is an example of consumables consumption monitoring and alert setting. If a single machine monitors the number of consumables less than 70 within 15 minutes, an alert notification will be issued, and the upper limit for sending notification messages is 2 times, once it reaches the upper limit, it will be re-sent after cooling for 22 days. The purpose is to remind the relevant people of the current paper consumption. As shown in Figure 7B, it is a list of notification records sent by the system. You can use this list to query the past monitoring notifications Record.

Compared with other conventional technologies, the monitoring and command dispatching management system for Kiosk multimedia machine provided by the present invention has the following advantages:

(1) The present invention can use the SignalR technology to enable the Kiosk multimedia machine to connect with the cloud servo device through a browser and establish the communication channel, so that it can solve the management problem of remote monitoring and command dispatch, and It is not limited to the network architecture of the intranet or the Internet to restrict its transmission.

(2) The present invention can customize monitoring conditions according to the status of each device of the machine, and provide detailed notification settings, such as fault tolerance time, message notification upper limit and cooling time, etc., in addition to traditional email notification, It can also integrate LINE message push notifications to provide multiple and real-time information channels, so that the notified person will not miss relevant information. In addition to the application, in addition to machine abnormality monitoring, it can also be used with consumables in return to help the business side master the field machine. situation.

(3) The present invention has been disclosed as above through the above embodiments, but it is not intended to limit the present invention. Anyone with ordinary knowledge in this technical field will understand the aforementioned technical features and embodiments of the present invention without departing from it. Within the spirit and scope of the present invention, some modifications and retouching can be made. Therefore, the scope of patent protection of the present invention shall be determined by the terms defined in the claims attached to this specification.

Claims (5)

A monitoring and command dispatching management system for a Kiosk multimedia machine, including: a cloud server device, including: a remote command dispatching server for sending out at least one remote command message to at least one The machine device performs command dispatch; a report message receiving server for receiving the returned message; a monitoring management server for managing at least one monitoring condition message, and monitoring and processing of the information reported by the machine device To monitor the status of the device; several Kiosk multimedia devices are connected to the cloud servo device, and the Kiosk multimedia device has several peripheral devices inside, and the Kiosk multimedia device contains : A central control unit is connected to the peripheral device. The central control unit is used to receive remote command messages and control the operation of peripheral devices inside the Kiosk multimedia machine according to the content of the remote command messages. A report message is generated as a result of the operation; a message report communication unit is connected to the central control unit. In order to be able to maintain a connection with the cloud servo device and regularly send at least one report message to the cloud server device, the cloud server device can return the communication channel of the report message through the message report communication unit, and then send the remote message The terminal command message is transmitted to the central control unit of the Kiosk multimedia machine; wherein the cloud servo device and the Kiosk multimedia machine are through SignalR technology, so that the Kiosk multimedia machine can pass the browser and establish the communication channel to communicate with the cloud After the servo device is connected, and after the Kiosk multimedia machine sends a request to the cloud servo device, the cloud servo device can return data to the Kiosk multimedia machine through the communication channel. The monitoring and command dispatching management system for a Kiosk multimedia machine as described in claim 1, wherein the cloud server device further includes an update management server for performing the system version of the Kiosk multimedia machine Remote update works. The monitoring and command dispatching management system for a Kiosk multimedia machine as described in claim 2, wherein the update management server can send a system version update message to the Kiosk multimedia machine to perform the system by the Kiosk multimedia machine Update of version. The monitoring and command dispatching management system for Kiosk multimedia machine as described in claim 1, wherein the cloud server device can actively send a connection status message to the Kiosk multimedia machine to actively query the Kiosk multimedia machine Connection status. The monitoring and command dispatching management system for a Kiosk multimedia machine as described in claim 1, wherein the monitoring management server can further set a monitoring notification method and a monitoring notification specification.