TWI655854B - A method of incoming calling assistant remind - Google Patents

Abstract

The invention discloses a method and a system for invoking an assistant, which is to improve the existing fixed content of the general software recording schedule and the need for the user to actively set the notification for playing the role of the mobile secretarial secretary. The main method is that the user ends the call. Afterwards, the instant call content is interactively recorded through the incoming call function, the system organizes the summary items, and combines the fixed network and the network network capabilities to periodically initiate the user-set manners and notifications, providing the user with an immediate reminding of important events and a complete reminder function.

Description

Method and system for calling assistant

The invention belongs to a method and system for calling assistants, in particular to a caller value addition technology.

Generally, the call reminder on the mobile device mostly belongs to the automatic voice reply reminder method of the unanswered PSTN telephone, or the multimedia communication and voice reminder method is provided by the smart communication device and the server, or the user needs to manually input the reminder on the specific device. The reminder for the missed call at the set reminder time, but these reminder methods must require the user to set the fixed content of the reminder, the overallity is not enough, and most of them can only remind the missed call, even if used The mobile terminal setting and the message server interface with the content server to provide the schedule reminder, or will cause an unsynchronized situation, not only will there be a missed message, but also the user needs to actively record.

In view of the shortcomings derived from the above-mentioned conventional methods, the inventor of the present invention has improved and innovated, and after years of painstaking research, he finally succeeded in researching and developing the method and system of the call assistant.

In order to achieve the above object, the present invention provides a method and system for invoking an assistant, and acts as a mobile portable secretary to make a call to improve the existing information that the general software recording trip is out of synchronization and that the user needs to actively set a fixed notification content. Through the caller to record the whitelist user's instant call content, combined with the fixed network and network capabilities, provide users with instant reminders of important events and complete reminders.

A call assistant system, which includes a calling terminal, is a user of PSTN, 3G, 4G, VoLTE; a called terminal is an incoming call assistant user terminal, and is also a PSTN, 3G, 4G, VoLTE user A call assistant IVR Application Server is used to make a logical setting for the caller assistant client, and sends a call to the notified end at a specific time; a call assistant caller key user interface is a matter to be recorded for self-made, 叮咛Mode and time setting, and use WEB, IVR interface to set; a call assistant user interface, for WEB, IVR interface, and provide call assistant user application, lease and change settings; a call assistant user management interface, is It is a WEB interface and provides management and configuration user data; and a core network for PSTN, PLMN, VoLTE, and Internet environments.

Its call assistant IVR Application Server is a process control module, which is to control the overall service flow; the call assistant logic setting module is to make a call summary record, when the system confirms that the calling party of the call is in the user white list, Then, an incoming call is sent to the call assistant client, and the incoming call assistant IVR logical call summary key record is started; the incoming call notification logic module is to make an incoming call to the notified end; and the Audio Bank is a storage device for storing the user voice and image; And the database is to store all relevant information of the user.

The call assistant logic setting module is a logic unit including an event record, which is used to set the call summary and utilize the already set call summary. To perform an IVR call summary, and use voice recognition to convert the user's message into text and store it in the database; the image/speech storage unit stores the image or voice to be stored by the user in the Audio Bank storage device, and sets the relevant record content and settings. Then store the database.

The call arrival notification logic module includes an event notification unit, which periodically detects whether to execute the notification, uses the already set notification, and uses the call assistant to call the key customized interface to trigger at the set time; image/ The voice notification unit transmits the image or voice notification according to the set notification when the event notification unit is triggered; and the text notification unit transmits the SMS or email according to the set method when the event notification unit triggers. Notice.

The caller assistant call key custom interface is to provide users with WEB or IVR to design their own call record summary content and method, including the process control unit, which is to control the caller assistant call key customer interface overall service, so that the user can make a call summary The template selects or customizes the summary content, and allows the user to select a white list that needs to record the content of the call; the template module is a setting module that provides a user call summary template selection and notification mode, and the user can be based on the individual and family on the call summary template. In accordance with different categories of business, the system provides a fixed mode selected by the system for the user; the customized module is for the user to customize the call summary content, and provides the user to freely record the call content, and uses the voice recognition to customize the user. The message is converted into text and stored in the database; the whitelist module is used to enter the call assistant service after the user decides to end the call with the designated calling party, and the system initiates a call after the call with the whitelist caller ends. Incoming call to the call assistant user, to call the assistant IVR logic And save notifications settings.

The notification method is that the user can set the call summary template on the setting. Specify a specific single notified end or multiple people, select the sending mode, and select the notification mode of the notified end to provide a fixed mode selected by the system for the user. The transmission method is a broadcast type or an alarm type, and the notification end is presented as a text message, a voice, and an image.

A method for calling an assistant, comprising: step 1: after the call assistant client and the caller end, the call assistant IVR Application Server sends a socket (end of communication link) or outcall (call out) to the client; Step 2: After the caller assistant IVR Application Server confirms that the caller is a whitelist user, sends an incoming call to the user terminal; Step 3: After the user terminal is connected, the caller assistant IVR travel notification logic setting is started; Step 4, the call assistant IVR Application Server According to the call summary template selected by the user in the call assistant assistant's key customized interface, the call assistant IVR starts to ask the user to talk with the calling party and summarizes the record; step 5, the call schedule notification logic module, uses the voice Identification converts the user-defined message into text and records the detailed information in the database; Step 6. The call progress notification logic module records the voice or image in the Audio Bank storage device 440; Step 7. When the call assistant IVR Application Server The event notification unit 431 periodically queries the database to detect the user The set trip time; step eight, the event notification unit 431, starts the user trip notification; step IX, initiates the incoming call to the call assistant to be notified; Step 10. After being notified, the notification mode will be set to start playing media files, such as images or voices, and send text messages or emails.

The invention provides a method and system for calling assistants, which have the following advantages when compared with other conventional technologies:

1. The invention automatically receives the incoming call of the call assistant platform after the call is terminated at the call assistant user end, and achieves the purpose of instant recording.

2. The user of the present invention can use the custom or system-provided call content organization method to perform IVR logic setting to achieve the purpose of recording important matters, and provide storage of voice, video and text.

3. The present invention periodically detects the embarrassing stroke set by the user terminal, and transmits the voice, video, and text to the notified end at the event notification time.

100‧‧‧caller

200‧‧‧called end

300‧‧‧core network

400‧‧‧Incoming Call Assistant IVR Application Server

410‧‧‧Process Control Module

420‧‧‧Incoming Call Assistant Logic Setting Module

421‧‧‧ Event Logical Logic Unit

422‧‧‧Image/Voice Storage Unit

430‧‧‧Incoming call notification logic module

431‧‧‧ Event Notification Unit

432‧‧‧Image/voice notification unit

433‧‧‧Text notification unit

440‧‧‧Audio Bank

450‧‧‧Database

500‧‧‧Incoming call assistant key user interface

510‧‧‧Process Control Unit

520‧‧‧Model Module

530‧‧‧Custom Module

540‧‧‧Whitelist module

550‧‧‧Database

600‧‧‧Incoming call assistant user interface

700‧‧‧Incoming Call Assistant User Management Interface

S510~S520‧‧‧Illustration flow

S610~S620‧‧‧Illustration flow

S710~S750‧‧‧Illustration flow

S800~S890‧‧‧Process

S910~S960‧‧‧Illustration process

The detailed description of the present invention and the accompanying drawings will be further understood, and the technical contents of the present invention and the purpose of the present invention will be further understood. FIG. 1 is a structural diagram of a method and system for an incoming call assistant of the present invention; FIG. 3 is a schematic diagram of an incoming call assistant IVR Application Server of the method and system for calling the assistant of the present invention; FIG. 3 is a schematic diagram of a key customized interface of the incoming call assistant call method and system of the present invention; A flowchart of a method and system; FIG. 5 to FIG. 8 are schematic diagrams of an embodiment of a method and system for an incoming call assistant of the present invention.

In order to make the objects, technical solutions and advantages of the present invention more clear, The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.

The present invention will be further described with reference to the accompanying drawings. Please refer to FIG. 1 , which is a structural diagram of a method and system for an incoming call assistant of the present invention, which includes a calling terminal 100, which is a user of PSTN, 3G, 4G, and VoLTE. A called terminal 200 is an incoming call assistant user terminal, and is also a PSTN, 3G, 4G, VoLTE user; an incoming call assistant IVR Application Server 400 is for logical setting of the calling assistant to the calling client, and A specific time is sent to the notified end; a call assistant call key customized interface 500 is set for the self-made matter, the method and time setting, and is set by using WEB and IVR interface; a call assistant user interface 600, It is for WEB, IVR interface, and provides call assistant user application, rent-off and change settings; an incoming call assistant user management interface 700 is for WEB interface, and provides management and setting user data; and a core network 300, is For PSTN, PLMN, VoLTE, and Internet environments.

Please refer to FIG. 2, which is a schematic diagram of an incoming call assistant IVR Application Server of the method and system for calling the assistant of the present invention. The call assistant IVR Application Server 400 is a process control module 410, which is a service flow for controlling the whole; The call assistant logic setting module 420 is to perform a call summary record. When the system confirms that the calling party of the call is in the user white list, it initiates a call to the call assistant client, and starts the call assistant IVR logical call summary record. The incoming call notification logic module 430 is for invoking the notified end; the Audio Bank 440 is a storage device for storing the user's voice and images; and the database 450 is for storing all relevant information of the user.

And the call assistant logic setting module 420 is included in the event. The recording logic unit 421 is configured to perform call summary setting, and uses the already set call summary to perform an IVR call summary, and uses voice recognition to convert the user message into text and store it in the database; the image/speech storage unit 422 is The image or voice to be stored by the user exists in the Audio Bank storage device, and the relevant record contents and settings are stored in the database.

The call arrival notification logic module 430 includes an event notification unit 431, which periodically detects whether to execute the notification, uses the already set notification, and uses the call assistant to call the key customized interface to trigger at the set time; The image/speech notification unit 432 transmits an image or a voice notification according to the set notification when the event notification unit is triggered; and the text notification unit 433 is configured to trigger the event notification unit according to the set manner. Send SMS or email notifications.

Please refer to FIG. 3 , which is a schematic diagram of a key customized guest interface of the call assistant call method and system of the present invention. The call assistant assistant call key user interface 500 is to provide a user to design a call by using WEB or IVR. The content and method of the summary of the record, including the process control unit 510, is to control the overall service of the caller assistant call key interface, so that the user selects or customizes the summary content of the call summary template, and allows the user to select a white list that needs to record the content of the call; The template module 520 is a setting module for providing a user call summary template selection and notification mode. On the call summary template, the user can provide a fixed mode selected by the system for the user according to different categories according to individual, family and business; The group 530 is for the user to customize the call summary content, and provides the user to freely record the call content, and uses the voice recognition to convert the user-defined message into a text stored in the database 550; the whitelist module 540 is The user can enter the call assistant after the user decides to end the call with the designated calling party.叮咛 service, also after the end of the call with the whitelist caller, the system initiates a pass Incoming call to the call assistant client, making the call assistant IVR logic settings and storing the relevant notification settings.

The notification mode is that the user can specify a specific single notified party or a plurality of people by setting a call summary template, selecting a sending mode, and selecting a notification mode of the notified end to provide a fixed mode selected by the system for the user. The transmission method is a broadcast type or an alarm type, and the notification end is presented as a text message, a voice, and an image.

Please refer to FIG. 4 , which is a flowchart of a method and system for calling an assistant according to the present invention. The method includes the following steps: Step 1: After the S800 call assistant client and the caller end, the call assistant IVR Application Server sends a socket (communication link) Endpoint) or outcall (calling out the phone) to the client; Step 2, S810 call assistant IVR Application Server confirms that the caller is a whitelist user, and sends an incoming call to the client; Step 3: After the S820 client is connected, start The call assistant IVR travel notification logic setting is performed; step 4, the S830 call assistant IVR Application Server selects or customizes the summary content according to the call summary template performed by the user in the call assistant call key customized interface, and the call assistant IVR starts to ask the user and the caller. End call and summary record; Step 5, S840 call progress notification logic module, use voice recognition to convert user-defined message into text and record detailed information in the database; Step 6, S850 call schedule notification logic module will Voice or video recording in Audio Bank storage device; Step 7, S860 when calling assistant IVR Appl Ication Server event The notification unit periodically queries the database to detect the user-set trip; step VIII, the S870 event notification unit starts the user trip notification; step IX, S880 initiates the call to the call assistant to be notified; step 10, S890 is notified After picking up, you will set the notification mode to start playing media files, such as images or voices, and send text messages or emails.

It can be seen from the above system and method that the implementation is as follows: Referring to FIG. 5, first, S510 user A dials the incoming call assistant call priority guest IVR, and performs call summary record setting, notification mode setting and whitelist user selection. The S520 stores the data set by the user A in the database, that is, the call assistant user dials the incoming call assistant key IVR interface using the PSTN phone, 3G, 4G, VoLTE mobile phone, and the process control unit controls the overall service flow, so that The user selects or customizes the summary content of the call summary template, and uses voice recognition to convert the user-set message into text stored in the database, and allows the user to select a white list that needs to record the content of the call; The relevant information is stored in the database.

Referring to FIG. 6 , first, the S610 user A performs the call summary record setting, the notification mode setting and the whitelist user selection through the call assistant to call the key guest WEB, and stores the data set by the user A in the database in S620. That is to say, the call assistant user uses the 3G, 4G, VoLTE mobile phone or the internet terminal device to connect to the call assistant key client WEB interface, and the process control unit controls the overall service flow, allowing the user to select or customize the summary content of the call summary template. And let the user select a white list that needs to record the content of the call; store all the summary settings of the user and the relevant information of the notification to store the database.

Please refer to Figure 7, first S710 user A and the calling party call knot After the bundle, the call assistant IVR Application Server confirms that the caller is a whitelist user, and sends an incoming call to the client; after the S720 client connects, the call assistant IVR travel notification logic setting is started, according to the user's key contact interface in the call assistant call. The call summary template selects or customizes the summary content, the call assistant IVR starts to ask the user to talk with the calling party and summarizes the record; S730 call assistant IVR will ask the user A and the caller's call summary record information to be stored in the database; S740 call The assistant IVR stores the voice or video record in the Audio Bank; the S750 call assistant IVR Application Server queries the database to detect the user-set trip, starts the user trip notification, and the notified end hears the notification voice and receives the newsletter; After the call assistant user and the calling party finish the call, the SIP assistant call assistant IVR Application Server is used in the VoLTE environment to confirm that the caller is a whitelist user, and then the call is sent to the client; after the client is connected, the call assistant IVR The Application Server process control unit controls the overall service process, Start the call assistant logic setting module, the event record logic unit to set the call summary, and use the already set call summary mode, that is, the call assistant call key customized interface, to select the call summary template or customize the summary content, call assistant Use the IVR method to query the content of the call between the user and the calling party and record it; the call assistant IVR Application Server will record the content and settings of the relevant records, use the voice recognition to convert the user-set message into text and store it in the database; the call assistant IVR Application Server through the image / voice storage unit, the user wants to store the image or voice stored in the Audio Bank; the event notification unit periodically detects whether to execute the notification, using the already set notification mode, that is, the call assistant call key user interface, in the set Time triggering, when the event notification unit is triggered, the voice notification, the SMS and the email notification are transmitted according to the set 叮咛 method.

A simple example: After the customer A's service A (the client) is talking with the whitelisted caller set by himself, the call assistant IVR Application Server initiates an incoming call to service A, and the service A sets the whitelist master for himself. Call the summary of the call you want to record as "Project Title", "Product Issue", "Additional Demand", "Quote" and "叮咛 Time". The system IVR asks for these settings and uses the voice recognition function to conduct the service. The return message of A is converted into text, stored in the database, and the voice is stored in the Audio bank; the call assistant IVR Application Server periodically detects the time set by the user, and the time (such as 8:00 that day) is for the business A. Set, such as summary content to send a finished newsletter or e-mail to business A, if there are many reminders at the same time, the system will notify the order in turn, that is, business A can start to target after running the business The demand from the customer's phone is based on the information sent by the call assistant system. The mail and voice are sent to help the service A only need to use the phone when it is busy. The customer needs to tidy up.

Referring to FIG. 8 , after the S910 user A and the calling party finish the call, the call assistant IVR Application Server confirms that the caller is a whitelist user, and sends an incoming call to the user; after the S920 client connects, the call assistant IVR is started. The travel notification logic setting, according to the call summary template selected by the user in the call assistant assistant key interface, or the custom summary content, the call assistant IVR starts to ask the user to talk with the calling party and summarize the record; the S930 call assistant IVR will voice or The image record is stored in Audio Bank; S940 call assistant IVR will ask user A and caller's call summary record information to be stored in the database; S950 call assistant IVR Applicaiotn Server query database detects the user-set trip and starts user journey Notification, the notified end hears the notification image and receives the short message; S960 can broadcast to notify the plurality of notified ends to receive the image and the short message that the user A wants to remind; that is, the incoming call After the call between the assistant user and the calling party is finished, the call assistant IVR Application Server of the SIP protocol is used in the VoLTE environment to confirm that the caller is a whitelist user, and then the call is sent to the client; after the client is connected, the call assistant IVR Application Server The flow control unit controls the overall service flow, starts the call assistant logic setting module, and the event record logic unit performs call summary setting, and uses the already set call summary mode, that is, the call assistant call key customized interface, to select the call summary template. Or custom summary content, the call assistant uses IVR to ask the user and the caller's call content and record it; the call assistant IVR Application Server will record the content and settings, use voice recognition to convert the user-set message into text and store it in the database. The call assistant IVR Application Server uses the image/voice storage unit to store the image or voice to be stored by the user in the Audio Bank; the event notification unit periodically detects whether to execute the notification, and uses the already set notification mode, that is, the call assistant call focus System interface, in the set time-triggered; event notification unit that notifies the UE to a plurality of broadcast end is notified, trigger, in accordance with predetermined manner caution notice transmitted image, send SMS and email notifications.

A simple example: After the product development department supervisor (user) talks with the important whitelist caller set by himself, the call assistant IVR Application Server initiates an incoming call to the department head, and the department head calls the whitelist he or she calls. The summary of the call to be recorded is "Project Title", "Product Planning", "Callout Time" and "Recorded Image Description". The system IVR asks for these settings and uses the voice recognition function to convert the department head's reply into text. Stored in the database, voice and video are stored in Audiobank; Call Assistant IVR Application Server periodically detects the Callout time set by the user, and sets the Callout object for the supervisor at Callout time (such as 9:00 every other day) (All the colleagues in the unit) ), send the summary content A well-organized newsletter or e-mail to all colleagues. If there are many reminders at the Callout time, the system will notify you in order. Even if the department head office is busy and is not in the office, you can still use the call assistant system to present the current Users need to send mail, voice and video through the information organized by the call assistant system, so that the unit colleagues can quickly understand all the needs that need to be processed and improve efficiency.

The detailed description of the present invention is intended to be illustrative of a preferred embodiment of the invention, and is not intended to limit the scope of the invention. The patent scope of this case.

To sum up, this case is not only innovative in terms of technical thinking, but also has many of the above-mentioned functions that are not in the traditional methods of the past. It has fully complied with the statutory invention patent requirements of novelty and progressiveness, and applied for it according to law. Approved this invention patent application, in order to invent invention, to the sense of virtue.

Claims (9)

A call assistant system, comprising: a calling terminal, which is a PSTN (Public Switched Telephone Network), 3G (3rd Generation Mobile Communication Technology), 4G (4th Generation Mobile Communication Technology), VoLTE (LTE-based) The user of the voice solution); a called party is the caller assistant client, and is also a PSTN, 3G, 4G, VoLTE user; an incoming call assistant IVR Application Server (interactive voice response application server), After detecting that the called party ends the call with the calling party, the call is sent to the called terminal to be logically set according to a call summary from the called end, and is sent to the notified end at a specific time; The key interface of the assistant call is the setting, the method and the time setting for the self-made, and the WEB (web page) and IVR (interactive voice response) interface are used for setting; the call assistant user interface is WEB, IVR interface, and provide call assistant user application, rent-off and change settings; an incoming call assistant user management interface, which is a WEB interface, and provides management and setting user data; and a core network, PSTN, PLMN (public mobile telephone networks), VoLTE, and the Internet (Internet) environment. For example, the call assistant assistant system described in claim 1 of the patent scope, wherein the call assistant IVR Application Server includes: a process control module for controlling the overall service flow; a call assistant logic setting module for making a call The summary record, when the system confirms that the calling party of the call is in the user white list, initiates a call to the call assistant client, and starts the line call assistant IVR logical call pick It is important to record the call; the incoming call notification logic module is used to notify the incoming party; the Audio Bank (File Storage Server) is a storage device for storing user voice and video; and the database is used to store all relevant information of the user. For example, the system of call assistants mentioned in the first paragraph of the patent application, wherein the call assistant assistant calls the key custom interface, provides the user to use WEB or IVR to design the content and method of the call record summary, including: the flow control unit The system controls the overall service of the call assistant assistant call interface, allows the user to select or customize the summary content of the call summary template, and allows the user to select a white list that needs to record the call content; the template module provides a user call summary template selection and The notification mode setting module, on the call summary template, the user can provide a fixed mode selected by the system for the user according to different categories according to the individual, family and business; the customized module is the user's own customized call summary content, and Providing user-freeized call content recording, using voice recognition to convert user-defined message into text stored in the database; whitelist module is the user's discretion to call with the designated calling party before entering the incoming call. Assistant 叮咛 service, also after the call with the whitelist caller, the system Initiate an incoming call to the incoming call assistant client, perform the call assistant IVR logic setting and store the relevant notification settings. The system of the call assistant system described in claim 2, wherein the call assistant logic setting module comprises: an event record logic unit for performing call summary setting, and using the already set call summary, IVR call summary and use voice The identification converts the user's message into text and stores it in the database; the image/speech storage unit stores the image or voice to be stored by the user in the Audio Bank storage device, and stores the relevant record content and settings in the database. The system of the call assistance assistant described in claim 2, wherein the call progress notification logic module includes: an event notification unit, which periodically detects whether to execute the notification, and uses the already set notification, and The caller assistant calls the key custom interface to trigger at the set time; the image/voice notification unit transmits the image or voice notification according to the set notification when the event notification unit is triggered; and the text notification unit When the event notification unit triggers, the SMS (Short Message Service, ie SMS) or Email (Email) notification is transmitted according to the set method. For example, the system of the call assistant system described in claim 3, wherein the notification mode is that the user can designate the call summary template to specify a specific single notified party or multiple persons, select the sending mode, and select the notified end. Presentation mode to provide a fixed mode that the system chooses for the user. For example, the system of calling assistants mentioned in claim 6 of the patent scope, wherein the sending mode is a broadcast type or an alarm type. For example, the system of call assistants described in claim 6 of the patent application, wherein the notified end presents a mode, which is a text message, a voice, and an image. A method for calling an assistant, comprising: step 1: after detecting that the call assistant client and the caller are finished, the call assistant IVR Application Server sends a socket (end of communication link) or outcall (call out call) To the client; Step 2: After the caller assistant IVR Application Server confirms that the caller is a whitelist user, sends an incoming call to the user terminal; Step 3: After the user terminal is connected, the caller assistant IVR travel notification logic setting is started according to a call summary from the user terminal. Step 4: The call assistant IVR Application Server selects or customizes the summary content according to the call summary template performed by the user in the call assistant assistant's key customized interface, and the call assistant IVR starts to inquire the user's call with the calling party and summarizes the record; Step 5: The call progress notification logic module uses voice recognition to convert the user-defined message into text and record the detailed information in the database; in step 6, the call route notification logic module records the voice or image in the Audio Bank storage device; 7. When the call notification assistant IVR Application Server event notification unit periodically queries the database to detect the user-set trip; step eight, the event notification unit starts the user trip notification; step IX, initiates the call to the call assistant to be notified. Step 10, after being notified of the termination, will The 叮咛 notification method has been set to start playing media files, such as images or voices, sending text messages or emails.