TWI597037B - Remote diagnosis management system and method for operating the same - Google Patents
Remote diagnosis management system and method for operating the same Download PDFInfo
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Description
本發明關於按摩洗浴設備領域,特別是關於一種遠端診斷管理系統及其操作方法。 The invention relates to the field of massage bath equipment, in particular to a remote diagnosis management system and an operation method thereof.
目前的洗浴系統發生異常時,維護廠商雖然能進行遠端診斷,然而維護廠商不能根據診斷結果對洗浴系統之一按摩洗浴設備進行遠端地控制、管理、或維護。更明確地說,維護廠商能提供給按摩洗浴設備的服務太少。 When the current bathing system is abnormal, the maintenance manufacturer can perform remote diagnosis, but the maintenance manufacturer cannot remotely control, manage, or maintain the massage bath device of the bathing system according to the diagnosis result. More specifically, there are too few services that maintenance vendors can offer to massage bathing equipment.
因此需要提出一種遠端診斷管理系統以解決上述習知技術中的問題。 Therefore, there is a need to propose a remote diagnostic management system to solve the problems in the prior art described above.
本發明提供一種遠端診斷管理系統及其操作方法,其能提供更多的服務給按摩洗浴設備。 The invention provides a remote diagnosis management system and an operation method thereof, which can provide more services to a massage bathing device.
本發明之遠端診斷管理系統用於至少一按摩洗浴設備,該遠端診斷管理系統包括:一通訊模組,用於接收關於該至少一按摩洗浴設備之一遠端觸發事件;一分析模組,用於分析該遠端觸發事件並產生一分析結果;以及一處理模組,用於根據該分析結果遠端地操作該至少一按摩洗浴設備之至少一狀態。 The remote diagnostic management system of the present invention is used for at least one massage bathing device, the remote diagnostic management system comprising: a communication module for receiving a remote triggering event about one of the at least one massage bathing device; an analysis module And configured to analyze the remote trigger event and generate an analysis result; and a processing module, configured to remotely operate at least one state of the at least one massage bath device according to the analysis result.
本發明之遠端診斷管理系統用於至少一按摩洗浴設備,該遠端診斷管理系統包括:一通訊模組,用於接收關於該至少一按摩洗浴設備 之一遠端觸發事件;一分析模組,用於分析該遠端觸發事件並產生一分析結果;一處理模組,用於根據該分析結果控制一控制端遠端地操作該至少一按摩洗浴設備之至少一狀態;以及一顯示模組,用於在一遠端診斷端即時顯示該至少一按摩洗浴設備之該至少一狀態及/或一可操作的畫面。 The remote diagnostic management system of the present invention is used for at least one massage bathing device, the remote diagnostic management system comprising: a communication module for receiving the at least one massage bath device a remote triggering event; an analysis module for analyzing the remote triggering event and generating an analysis result; and a processing module, configured to control a control terminal to remotely operate the at least one massage bath according to the analysis result At least one state of the device; and a display module for displaying the at least one state and/or an operable picture of the at least one massage bath device on a remote diagnostic end.
本發明之遠端診斷管理系統的操作方法,用於至少一按摩洗浴設備,該遠端診斷管理系統的操作方法包括:接收關於該至少一按摩洗浴設備之一遠端觸發事件;分析該遠端觸發事件並產生一分析結果;以及根據該分析結果遠端地操作該至少一按摩洗浴設備之至少一狀態。 The operating method of the remote diagnostic management system of the present invention is used for at least one massage bathing device. The operating method of the remote diagnostic management system comprises: receiving a remote triggering event about one of the at least one massage bathing device; analyzing the distal end Triggering an event and generating an analysis result; and remotely operating at least one state of the at least one massage bath device based on the analysis result.
本發明之遠端診斷管理系統的操作方法,用於至少一按摩洗浴設備,該遠端診斷管理系統的操作方法包括:接收關於該至少一按摩洗浴設備之一遠端觸發事件;分析該遠端觸發事件並產生一分析結果;根據該分析結果控制一控制端遠端地操作該至少一按摩洗浴設備之至少一狀態;以及在一遠端診斷端即時顯示該至少一按摩洗浴設備之該至少一狀態及/或一可操作的畫面。 The operating method of the remote diagnostic management system of the present invention is used for at least one massage bathing device. The operating method of the remote diagnostic management system comprises: receiving a remote triggering event about one of the at least one massage bathing device; analyzing the distal end Triggering an event and generating an analysis result; controlling, according to the analysis result, a control terminal remotely operating at least one state of the at least one massage bath device; and displaying the at least one massage bath device at least one at a remote diagnostic end Status and / or an operable picture.
本發明之遠端診斷管理系統及其操作方法能根據遠端觸發事件之分析結果提供更多服務給該至少一按摩洗浴設備。 The remote diagnostic management system and the method of operating the same according to the present invention can provide more services to the at least one massage bath device according to the analysis result of the remote trigger event.
10‧‧‧遠端診斷管理系統 10‧‧‧Remote diagnostic management system
20‧‧‧按摩洗浴設備 20‧‧‧Massage bathing equipment
30‧‧‧控制端 30‧‧‧Control end
40‧‧‧使用者應用程式 40‧‧‧User Application
42‧‧‧家用閘道器 42‧‧‧Home Gateway
44、58‧‧‧網際網路 44, 58‧‧‧ Internet
46‧‧‧伺服器 46‧‧‧Server
48‧‧‧遠端診斷應用程式 48‧‧‧ Remote diagnostic application
50、60‧‧‧遠端診斷端 50, 60‧‧‧ remote diagnostic end
52‧‧‧資料庫 52‧‧‧Database
54‧‧‧交換模組 54‧‧‧Switch Module
56‧‧‧通知模組 56‧‧‧Notification module
100‧‧‧通訊模組 100‧‧‧Communication module
102‧‧‧分析模組 102‧‧‧Analysis module
104‧‧‧處理模組 104‧‧‧Processing module
106‧‧‧報告產生模組 106‧‧‧Report generation module
108‧‧‧認證模組 108‧‧‧Certificate Module
110‧‧‧連線模組 110‧‧‧Connection module
112‧‧‧顯示模組 112‧‧‧Display module
114‧‧‧診斷模組 114‧‧‧Diagnostic Module
116‧‧‧排程管理模組 116‧‧‧ Schedule Management Module
118‧‧‧權限管理模組 118‧‧‧Permission Management Module
120‧‧‧提示模組 120‧‧‧ prompt module
200‧‧‧控制單元 200‧‧‧Control unit
202‧‧‧顯示面板 202‧‧‧ display panel
S300~S308、S500~S526、S600~632、S800~S804、S900~S904‧‧‧步驟 S300~S308, S500~S526, S600~632, S800~S804, S900~S904‧‧‧ steps
第1圖顯示根據本發明一實施例之遠端診斷管理系統的方塊圖。 1 shows a block diagram of a remote diagnostic management system in accordance with an embodiment of the present invention.
第2圖顯示根據本發明一實施例之遠端診斷管理系統的關係圖。 Figure 2 is a diagram showing the relationship of a remote diagnostic management system in accordance with an embodiment of the present invention.
第3圖顯示當該遠端診斷管理系統提供服務給使用者時,使用者授權的流程圖。 Figure 3 shows a flow chart of user authorization when the remote diagnostic management system provides services to the user.
第4圖顯示根據本發明一實施例之按摩洗浴設備、遠端診斷端及資料庫之關係架構圖。 Figure 4 is a diagram showing the relationship between a massage bathing device, a remote diagnostic terminal, and a database according to an embodiment of the present invention.
第5圖顯示根據本發明一實施例之登入遠端診斷管理系統之流程圖。 Figure 5 is a flow chart showing the login to the remote diagnostic management system in accordance with an embodiment of the present invention.
第6至7圖顯示根據本發明一實施例之按摩洗浴設備發生一異常狀態 時,該遠端診斷管理系統之處理流程圖。 Figures 6 to 7 show an abnormal state of the massage bathing apparatus according to an embodiment of the present invention. The processing flow chart of the remote diagnostic management system.
第8圖顯示根據本發明一實施例之遠端診斷管理系統的操作方法之流程圖。 Figure 8 is a flow chart showing the operation of the remote diagnostic management system in accordance with an embodiment of the present invention.
第9圖顯示根據本發明另一實施例之遠端診斷管理系統的操作方法之流程圖。 Figure 9 is a flow chart showing the operation of the remote diagnostic management system in accordance with another embodiment of the present invention.
請參閱第1圖,第1圖顯示根據本發明一實施例之遠端診斷管理系統10的方塊圖。 Please refer to FIG. 1. FIG. 1 is a block diagram showing a remote diagnostic management system 10 in accordance with an embodiment of the present invention.
該遠端診斷管理系統10用於至少一按摩洗浴設備20並可對該至少一按摩洗浴設備20進行遠端地管理並提供服務給該至少一按摩洗浴設備20。該遠端診斷管理系統10至少包括一通訊模組100、一分析模組102、以及一處理模組104。 The remote diagnostic management system 10 is used for at least one massage bath device 20 and can remotely manage and provide service to the at least one massage bath device 20. The remote diagnostic management system 10 includes at least a communication module 100, an analysis module 102, and a processing module 104.
該通訊模組100用於接收關於該至少一按摩洗浴設備20之一遠端觸發事件。該遠端觸發事件可以由該至少一按摩洗浴設備20之一使用者、該至少一按摩洗浴設備20之一維護人員、或該至少一按摩洗浴設備20之一控制單元200遠端地產生。 The communication module 100 is configured to receive a remote triggering event for one of the at least one massage bath device 20. The distal triggering event can be generated remotely by a user of the at least one massage bath device 20, a maintenance person of the at least one massage bath device 20, or a control unit 200 of the at least one massage bath device 20.
該分析模組102用於分析該遠端觸發事件並產生一分析結果。 The analysis module 102 is configured to analyze the remote trigger event and generate an analysis result.
該處理模組104用於根據該分析結果遠端地操作該至少一按摩洗浴設備20之至少一狀態。 The processing module 104 is configured to remotely operate at least one state of the at least one massage bath device 20 according to the analysis result.
該遠端診斷管理系統10進一步包括一報告產生模組106,該報告產生模組106用於產生該至少一按摩洗浴設備20之該至少一狀態之一報告及/或該至少一按摩洗浴設備20之維護紀錄。 The remote diagnostic management system 10 further includes a report generation module 106 for generating one of the at least one state of the at least one massage bath device 20 and/or the at least one massage bath device 20 Maintenance record.
該遠端診斷管理系統10進一步包括一認證模組108,該認證模組108用於當該處理模組104遠端地操作該至少一按摩洗浴設備20之該至少一狀態之前向該至少一按摩洗浴設備20之使用者請求授權及/或當該至少 一按摩洗浴設備20與該遠端診斷管理系統10連線時確認該至少一按摩洗浴設備20的認證是否有效。 The remote diagnostic management system 10 further includes an authentication module 108 for the at least one massage before the processing module 104 remotely operates the at least one state of the at least one massage bath device 20 The user of the bathing device 20 requests authorization and/or when at least When the massage bathing device 20 is connected to the remote diagnostic management system 10, it is confirmed whether the authentication of the at least one massage bath device 20 is valid.
該遠端診斷管理系統10進一步包括一連線模組110,該連線模組110用於建立該至少一按摩洗浴設備20與該遠端診斷管理系統10之間的連線及/或一使用者應用程式與該遠端診斷管理系統10之間的連線。 The remote diagnostic management system 10 further includes a connection module 110 for establishing a connection and/or a use between the at least one massage bath device 20 and the remote diagnostic management system 10. The connection between the application and the remote diagnostic management system 10.
該遠端診斷管理系統10進一步包括一顯示模組112,該顯示模組112用於即時顯示該至少一按摩洗浴設備20之該至少一狀態及/或一可操作的畫面。該至少一狀態可以為該至少一按摩洗浴設備20之一顯示面板202所顯示的狀態(例如溫度),也可以為該顯示面板202未顯示的狀態。該至少一按摩洗浴設備20之維護人員可透過該可操作的畫面控制該至少一按摩洗浴設備20。 The remote diagnostic management system 10 further includes a display module 112 for displaying the at least one state and/or an operable picture of the at least one massage bath device 20 in real time. The at least one state may be a state (for example, temperature) displayed by the display panel 202 of one of the at least one massage bath device 20, or may be a state not displayed by the display panel 202. The maintenance personnel of the at least one massage bath device 20 can control the at least one massage bath device 20 through the operable screen.
該遠端診斷管理系統10進一步包括一診斷模組114,該診斷模組114用於對該至少一按摩洗浴設備20之該至少一狀態進行遠端診斷。 The remote diagnostic management system 10 further includes a diagnostic module 114 for remote diagnosis of the at least one state of the at least one massage bath device 20.
當該遠端診斷管理系統10用於複數個按摩洗浴設備20,該遠端診斷管理系統10進一步包括一排程管理模組116,該排程管理模組116用於排程該些按摩洗浴設備20之遠端診斷。 When the remote diagnostic management system 10 is used for a plurality of massage bathing devices 20, the remote diagnostic management system 10 further includes a scheduling management module 116 for scheduling the massage bathing devices. 20 remote diagnosis.
該遠端診斷管理系統10進一步包括一權限管理模組118,該權限管理模組118用於管理該遠端診斷管理系統10被允許的執行範圍。 The remote diagnostic management system 10 further includes a rights management module 118 for managing the range of execution allowed by the remote diagnostic management system 10.
該遠端診斷管理系統10進一步包括一提示模組120,該提示模組120用於遠端地提供與該遠端觸發事件相關的資訊並遠端地顯示與該遠端觸發事件相關的資訊。 The remote diagnostic management system 10 further includes a prompting module 120 for remotely providing information related to the remote triggering event and remotely displaying information related to the remote triggering event.
於另一實施例中,該處理模組104用於根據該分析結果控制一控制端30遠端地操作該至少一按摩洗浴設備20之該至少一狀態。該顯示模組112用於在一遠端診斷端(如第2圖及第4圖所示)即時顯示該至少一按摩洗浴設備20之該至少一狀態及/或一可操作的畫面。 In another embodiment, the processing module 104 is configured to control a control terminal 30 to remotely operate the at least one state of the at least one massage bath device 20 according to the analysis result. The display module 112 is configured to instantly display the at least one state and/or an operable picture of the at least one massage bath device 20 at a remote diagnostic end (as shown in FIGS. 2 and 4).
請參閱第1圖以及第2圖,第2圖顯示根據本發明一實施例之 遠端診斷管理系統10的關係圖。 Please refer to FIG. 1 and FIG. 2, and FIG. 2 shows an embodiment according to the present invention. A diagram of the relationship of the remote diagnostic management system 10.
該遠端觸發事件可以由該至少一按摩洗浴設備20之使用者透過一使用者應用程式(Application,APP)40產生,該使用者應用程式40可安裝於一移動裝置中。例如該使用者透過一家用閘道器(home gateway)42及一網際網路(Internet)44向一伺服器(該至少一按摩洗浴設備20之一維護廠商)46傳送所需要的服務請求。 The remote triggering event can be generated by a user of the at least one massage bath device 20 via a user application (Application, APP) 40, which can be installed in a mobile device. For example, the user transmits a desired service request to a server (a maintenance vendor of the at least one massage bath device 20) 46 via a home gateway 42 and an Internet 44.
或者,該遠端觸發事件可以由該至少一按摩洗浴設備20之維護人員透過一遠端診斷應用程式48產生,該遠端診斷應用程式48可安裝於一筆記型電腦、一平板電腦、一手機、一桌上型電腦、一伺服器及包括一微控制器之一電子裝置之其中一者。例如該維護人員透過該家用閘道器42及該網際網路44向該伺服器46傳送維護該至少一按摩洗浴設備20所需要的協助請求。 Alternatively, the remote triggering event can be generated by a maintenance personnel of the at least one massage bath device 20 via a remote diagnostic application 48, which can be installed on a notebook computer, a tablet computer, a mobile phone , a desktop computer, a server, and one of an electronic device including a microcontroller. For example, the maintenance personnel transmits the assistance request required to maintain the at least one massage bath device 20 to the server 46 through the home gateway 42 and the Internet 44.
或者,該遠端觸發事件可以由該至少一按摩洗浴設備20之控制單元200產生。例如該控制單元200透過該家用閘道器42及該網際網路44向該伺服器46傳送該至少一按摩洗浴設備20之該至少一狀態。 Alternatively, the remote triggering event can be generated by the control unit 200 of the at least one massage bath device 20. For example, the control unit 200 transmits the at least one state of the at least one massage bath device 20 to the server 46 via the home gateway 42 and the Internet 44.
該伺服器46接收到該遠端觸發事件後,遠端診斷端50透過該伺服器46與權限管理模組118通訊,該權限管理模組118判斷該遠端觸發事件是否為該遠端診斷管理系統10被允許的執行範圍,及/或判斷該至少一按摩洗浴設備20是否為該遠端診斷管理系統10的維護目標。此外,該伺服器46接收該遠端觸發事件後將該遠端觸發事件之相關記錄儲存於一資料庫52中。 After the server 46 receives the remote triggering event, the remote diagnostic terminal 50 communicates with the rights management module 118 through the server 46. The rights management module 118 determines whether the remote triggering event is the remote diagnostic management. The system 10 is allowed to execute the range and/or determine whether the at least one massage bath device 20 is a maintenance target of the remote diagnostic management system 10. In addition, the server 46 stores the related record of the remote trigger event in a database 52 after receiving the remote trigger event.
當該權限管理模組118判斷該遠端觸發事件是該遠端診斷管理系統10被允許的執行範圍及/或判斷該至少一按摩洗浴設備20為該遠端診斷管理系統10的維護目標時,該伺服器46將該遠端觸發事件傳送至該分析模組102,該分析模組102分析該遠端觸發事件後將分析結果傳送至一通知模組56及該處理模組104,該通知模組56透過網際網路58將該分析結果傳送 至該使用者應用程式40、該遠端診斷應用程式48、或該控制單元200。該處理模組104可以將分析結果傳送至該顯示模組112以供顯示。 When the rights management module 118 determines that the remote triggering event is the allowed execution range of the remote diagnostic management system 10 and/or determines that the at least one massage bathing device 20 is the maintenance target of the remote diagnostic management system 10, The server 46 transmits the remote triggering event to the analysis module 102. The analysis module 102 analyzes the remote trigger event and transmits the analysis result to a notification module 56 and the processing module 104. Group 56 transmits the results of the analysis over the Internet 58 To the user application 40, the remote diagnostic application 48, or the control unit 200. The processing module 104 can transmit the analysis result to the display module 112 for display.
於另一實施例中,一遠端診斷端60包括該權限管理模組118,因此該遠端診斷端60可自行判斷該遠端觸發事件是否為該遠端診斷管理系統10被允許的執行範圍,及/或判斷該至少一按摩洗浴設備20是否為該遠端診斷管理系統10的維護目標。 In another embodiment, a remote diagnostic terminal 60 includes the rights management module 118. Therefore, the remote diagnostic terminal 60 can determine for itself whether the remote trigger event is an allowed execution range of the remote diagnostic management system 10. And/or determining whether the at least one massage bath device 20 is a maintenance target of the remote diagnostic management system 10.
綜上可知,該遠端診斷端50及該遠端診斷端60的差異在於遠端診斷端60包括該權限管理模組118,也就是說,該遠端診斷端50必須透過該伺服器46與該權限管理模組118通訊來判斷該遠端診斷端50接收到的遠端觸發事件是否為該遠端診斷管理系統10被允許的執行範圍,及/或判斷該至少一按摩洗浴設備20是否為該遠端診斷管理系統10的維護目標,該遠端診斷端60可自行判斷遠端診斷端60接收到的遠端觸發事件是否為該遠端診斷管理系統10被允許的執行範圍,及/或判斷該至少一按摩洗浴設備20是否為該遠端診斷管理系統10的維護目標。該遠端診斷端50及該遠端診斷端60可透過各自的交換模組54共享彼此的資料。 In summary, the difference between the remote diagnostic terminal 50 and the remote diagnostic terminal 60 is that the remote diagnostic terminal 60 includes the rights management module 118. That is, the remote diagnostic terminal 50 must pass through the server 46. The rights management module 118 communicates to determine whether the remote triggering event received by the remote diagnostic terminal 50 is an execution range allowed by the remote diagnostic management system 10, and/or whether the at least one massage bath device 20 is The remote diagnostic terminal 60 can determine whether the remote triggering event received by the remote diagnostic terminal 60 is the allowed execution range of the remote diagnostic management system 10, and/or It is determined whether the at least one massage bath device 20 is a maintenance target of the remote diagnostic management system 10. The remote diagnostic terminal 50 and the remote diagnostic terminal 60 can share each other's data through their respective switching modules 54.
此外,要說明的是,第1圖之控制端30可以設置於第2圖之遠端診斷端50及60中,於另一實施例中,第1圖之控制端30可以是該至少一按摩洗浴設備20之一遙控器或是設置於該至少一按摩洗浴設備20之中。 In addition, it should be noted that the control terminal 30 of FIG. 1 may be disposed in the distal diagnostic ends 50 and 60 of FIG. 2, and in another embodiment, the control terminal 30 of FIG. 1 may be the at least one massage. A remote controller of the bathing device 20 is disposed in the at least one massage bath device 20.
請參閱第1圖至第3圖,第3圖顯示當該遠端診斷管理系統10提供服務(例如例行性遠端診斷)給使用者時,使用者授權的流程圖。 Referring to Figures 1 through 3, Figure 3 shows a flow chart of user authorization when the remote diagnostic management system 10 provides a service (e.g., routine remote diagnosis) to a user.
步驟S300,該遠端診斷管理系統10發起提供服務的請求。 In step S300, the remote diagnostic management system 10 initiates a request to provide a service.
步驟S302,該遠端診斷管理系統10判斷是否已有使用者的授權,若已有使用者的授權,則執行步驟S304,若無,則執行步驟S306。 In step S302, the remote diagnosis management system 10 determines whether there is authorization of the user. If the authorization of the user is already present, step S304 is performed, and if not, step S306 is performed.
步驟S304,該遠端診斷管理系統10執行服務,例如執行遠端診斷。 In step S304, the remote diagnostic management system 10 performs a service, such as performing a remote diagnosis.
步驟S306,該遠端診斷管理系統10透過該使用者應用程式 40向該使用者確認是否授權,若得到使用者授權,則進行步驟S302,若無,則執行步驟S308。 Step S306, the remote diagnostic management system 10 transmits the user application. 40 confirming the authorization to the user, if the user is authorized, proceeding to step S302, and if not, executing step S308.
步驟S308,不執行服務。 In step S308, the service is not executed.
請參閱第1圖至第4圖,第4圖顯示根據本發明一實施例之按摩洗浴設備、遠端診斷端及資料庫之關係架構圖。 Referring to FIGS. 1 to 4, FIG. 4 is a diagram showing the relationship between a massage bath device, a remote diagnosis end, and a database according to an embodiment of the present invention.
於第4圖中,按摩洗浴設備及使用者應用程式可透過網際網路連接至伺服器,該伺服器可顯示一網頁畫面。根據需求可使用多個資料庫以將資料分類儲存。遠端診斷端(即維護人員)1、2可以透過一內部網路(Intranet)、一路由器、及一網際網路與按摩洗浴設備、使用者應用程式進行通訊。遠端診斷端4可以直接透過該網際網路與按摩洗浴設備、使用者應用程式進行通訊。自動排程遠端診斷端3、5可以透過該內部網路、該路由器、及該網際網路對該些按摩洗浴設備進行遠端自動診斷。 In Figure 4, the massage bath device and the user application can be connected to the server via the Internet, and the server can display a web page. Multiple databases can be used as needed to store data in categories. The remote diagnostic terminals (ie, maintenance personnel) 1, 2 can communicate with the massage bath device and the user application through an internal network (Intranet), a router, and an internet. The remote diagnostic terminal 4 can communicate directly with the massage bath device and the user application through the internet. The automatic scheduling remote diagnostic terminals 3, 5 can perform remote automatic diagnosis of the massage bathing devices through the internal network, the router, and the Internet.
請參閱第5圖,第5圖顯示根據本發明一實施例之登入遠端診斷管理系統之流程圖。 Please refer to FIG. 5. FIG. 5 is a flow chart showing the login to the remote diagnostic management system according to an embodiment of the invention.
步驟S500,開始。 Step S500, start.
步驟S502,帳號登入。 Step S502, the account is logged in.
步驟S504,判斷該帳號是否為維護人員,若是,執行步驟S506,若否,執行步驟S508。 In step S504, it is determined whether the account is a maintenance personnel. If yes, step S506 is performed, and if no, step S508 is performed.
步驟S506,顯示一遠端診斷操作介面,接著執行步驟S510。 Step S506, displaying a remote diagnostic operation interface, and then performing step S510.
步驟S508,判斷該帳號是否為管理人員,若是,執行步驟S520,若否,回到步驟S502。 In step S508, it is determined whether the account is a manager. If yes, step S520 is performed, and if no, the process returns to step S502.
步驟S510,判斷是否與按摩洗浴設備進行通訊,若是,執行步驟S512,若否,執行步驟S514。 In step S510, it is determined whether communication with the massage bath device is performed. If yes, step S512 is performed, and if no, step S514 is performed.
步驟S512,該維護人員與該按摩洗浴設備進行通訊,接著執行步驟S518。通訊可以但不限於線上與使用者通訊、與按摩洗浴設備連線配對、狀態顯示、測試診斷、檢測資料儲存、或表單產生。 In step S512, the maintenance personnel communicates with the massage bathing device, and then step S518 is performed. Communication can be, but is not limited to, online communication with the user, pairing with the massage bath device, status display, test diagnosis, test data storage, or form generation.
步驟S514,是否進行其他操作,若是,執行步驟S516,若否,執行步驟S518。 In step S514, whether other operations are performed, if yes, step S516 is performed, and if no, step S518 is performed.
步驟S516,查詢按摩洗浴設備之相關診斷歷史或診斷管理(例如工單管理),接著執行步驟S518。 In step S516, the relevant diagnosis history or diagnosis management (for example, work order management) of the massage bathing device is inquired, and then step S518 is performed.
步驟S518,判斷是否繼續,若是,回到步驟S506,若否,執行步驟S526。 In step S518, it is determined whether to continue. If yes, the process returns to step S506, and if not, step S526 is executed.
步驟S520,顯示一管理者介面,接著執行步驟S522。 In step S520, an administrator interface is displayed, and then step S522 is performed.
步驟S522,進行維護人員之帳號管理、自動排程或使用者服務應用,接著執行步驟S524。 In step S522, the account management, automatic scheduling or user service application of the maintenance personnel is performed, and then step S524 is performed.
步驟S524,判斷是否又其他類型服務,若是,回到步驟S520,若否,執行步驟S526。 In step S524, it is determined whether another type of service is available. If yes, the process returns to step S520, and if not, step S526 is performed.
步驟S526,結束。 Step S526, ending.
請參閱第1至2圖及第6至7圖,第6至7圖顯示根據本發明一實施例之按摩洗浴設備20發生一異常狀態時,該遠端診斷管理系統10之處理流程圖。該異常狀態即為上述之遠端觸發事件。 Referring to FIGS. 1 to 2 and FIGS. 6 to 7, FIGS. 6 to 7 are flowcharts showing the processing of the remote diagnostic management system 10 when the massage bath device 20 is in an abnormal state according to an embodiment of the present invention. The abnormal state is the above-mentioned far-end trigger event.
步驟S600,按摩洗浴設備20主動通知該遠端診斷管理系統10發生該異常狀態或該遠端診斷管理系統10輪詢(polling)監測該異常狀態。 In step S600, the massage bathing device 20 actively informs the remote diagnostic management system 10 that the abnormal state occurs or the remote diagnostic management system 10 polls to monitor the abnormal state.
步驟S602,該遠端診斷管理系統10儲存該異常狀態的資訊。 In step S602, the remote diagnostic management system 10 stores information of the abnormal state.
步驟S604,該遠端診斷管理系統10傳送一異常通知至該使用者應用程式40,並傳送一診斷排程選單至該使用者應用程式40。 In step S604, the remote diagnostic management system 10 transmits an abnormal notification to the user application 40 and transmits a diagnostic schedule menu to the user application 40.
步驟S606,使用者透過該使用者應用程式40選擇一診斷排程並傳送該排程至該遠端診斷管理系統10。 In step S606, the user selects a diagnostic schedule through the user application 40 and transmits the schedule to the remote diagnostic management system 10.
步驟S608,該遠端診斷管理系統10儲存該診斷排程。 In step S608, the remote diagnostic management system 10 stores the diagnostic schedule.
步驟S610,該遠端診斷管理系統10於一第一特定時間(例如每天早上10點)產生一待診斷名單。 In step S610, the remote diagnosis management system 10 generates a to-be-diagnosed list at a first specific time (for example, 10:00 every morning).
步驟S612,該遠端診斷管理系統10於一第二特定時間(例 如每天下午3點)對該待診斷名單之按摩洗浴設備20進行診斷。 Step S612, the remote diagnosis management system 10 is at a second specific time (example) For example, every day at 3 pm, the massage bath device 20 to be diagnosed is diagnosed.
步驟S614,判斷是否需要進行現場維修,若是,執行步驟S616,若否,執行步驟S630。 In step S614, it is determined whether or not on-site maintenance is required. If yes, step S616 is performed, and if no, step S630 is performed.
步驟S616,記錄診斷結果並儲存需要進行現場維修的按摩洗浴設備20。 In step S616, the diagnosis result is recorded and the massage bath device 20 requiring on-site maintenance is stored.
步驟S618,該遠端診斷管理系統10傳送一維修通知至該使用者應用程式40,並傳送一維修排程選單至該使用者應用程式40。 In step S618, the remote diagnostic management system 10 transmits a maintenance notification to the user application 40 and transmits a maintenance schedule to the user application 40.
步驟S620,使用者透過該使用者應用程式40選擇一維修排程並傳送該維修排程至該遠端診斷管理系統10。 In step S620, the user selects a maintenance schedule through the user application 40 and transmits the maintenance schedule to the remote diagnostic management system 10.
步驟S622,該遠端診斷管理系統10儲存該維修排程。 In step S622, the remote diagnostic management system 10 stores the maintenance schedule.
步驟S624,該遠端診斷管理系統10於一第三特定時間自動媒合維護人員與待維修之按摩洗浴設備20。 In step S624, the remote diagnostic management system 10 automatically matches the maintenance personnel and the massage bathing device 20 to be repaired at a third specific time.
步驟S626,該遠端診斷管理系統10傳送一維修通知至對應之維護人員。 In step S626, the remote diagnostic management system 10 transmits a maintenance notification to the corresponding maintenance personnel.
步驟S628,該遠端診斷管理系統10儲存該維修通知。 In step S628, the remote diagnostic management system 10 stores the maintenance notification.
步驟S630,儲存診斷結果。 Step S630, storing the diagnosis result.
步驟S632,結束。 Step S632, ending.
請參閱第8圖,第8圖顯示根據本發明一實施例之遠端診斷管理系統的操作方法之流程圖。該遠端診斷管理系統的操作方法用於至少一按摩洗浴設備並包括下列步驟。 Please refer to FIG. 8. FIG. 8 is a flow chart showing the operation method of the remote diagnosis management system according to an embodiment of the present invention. The method of operation of the remote diagnostic management system is for at least one massage bath device and includes the following steps.
步驟S800,接收關於該至少一按摩洗浴設備之一遠端觸發事件。 Step S800, receiving a remote triggering event for one of the at least one massage bathing device.
步驟S802,分析該遠端觸發事件並產生一分析結果。 Step S802, analyzing the far-end trigger event and generating an analysis result.
步驟S804,根據該分析結果遠端地操作該至少一按摩洗浴設備之至少一狀態。 Step S804, remotely operating at least one state of the at least one massage bath device according to the analysis result.
請參閱第9圖,第9圖顯示根據本發明另一實施例之遠端診斷 管理系統的操作方法之流程圖。該遠端診斷管理系統的操作方法用於至少一按摩洗浴設備並包括下列步驟。 Please refer to FIG. 9. FIG. 9 shows remote diagnosis according to another embodiment of the present invention. A flow chart of the method of operation of the management system. The method of operation of the remote diagnostic management system is for at least one massage bath device and includes the following steps.
步驟S900,接收關於該至少一按摩洗浴設備之一遠端觸發事件。 Step S900, receiving a remote triggering event about one of the at least one massage bathing device.
步驟S902,分析該遠端觸發事件並產生一分析結果;根據該分析結果控制一控制端遠端地操作該至少一按摩洗浴設備之至少一狀態。 Step S902, analyzing the remote trigger event and generating an analysis result; and controlling, according to the analysis result, a control terminal to remotely operate at least one state of the at least one massage bath device.
步驟S904,在一遠端診斷端即時顯示該至少一按摩洗浴設備之該至少一狀態及/或一可操作的畫面。 Step S904, displaying the at least one state and/or an operable picture of the at least one massage bath device on a remote diagnostic end.
本發明所屬技術領域中具有通常知識者還可以理解,實現上述實施例中的全部或部分功能及/或全部或部分步驟可以透過程式指令(program instruction)來指令相關的硬體來完成,更明確地說,本發明之遠端診斷管理系統還包括一處理器以及一記憶體,該記憶體連接至該處理器並包括複數個程式指令,該處理器用於執行該些程式指令,該些程式指令包括上述模組,該些模組使該處理器透過執行該些程式指令來完成相對應的功能。 It will be understood by those of ordinary skill in the art that all or part of the functions and/or all or part of the steps in the above embodiments may be implemented by a program instruction to instruct related hardware. The remote diagnostic management system of the present invention further includes a processor and a memory coupled to the processor and including a plurality of program instructions, the processor for executing the program instructions, the program instructions The modules are included, and the modules enable the processor to perform corresponding functions by executing the program instructions.
雖然本發明已用較佳實施例揭露如上,然其並非用以限定本發明,本發明所屬技術領域中具有通常知識者在不脫離本發明之精神和範圍內,當可作各種之更動與潤飾,因此本發明之保護範圍當視後附之申請專利範圍所界定者為準。 While the invention has been described above by way of a preferred embodiment, the invention is not intended to be limited thereto, and the invention may be modified and modified without departing from the spirit and scope of the invention. Therefore, the scope of the invention is defined by the scope of the appended claims.
10‧‧‧遠端診斷管理系統 10‧‧‧Remote diagnostic management system
20‧‧‧按摩洗浴設備 20‧‧‧Massage bathing equipment
30‧‧‧控制端 30‧‧‧Control end
100‧‧‧通訊模組 100‧‧‧Communication module
102‧‧‧分析模組 102‧‧‧Analysis module
104‧‧‧處理模組 104‧‧‧Processing module
106‧‧‧報告產生模組 106‧‧‧Report generation module
108‧‧‧認證模組 108‧‧‧Certificate Module
110‧‧‧連線模組 110‧‧‧Connection module
112‧‧‧顯示模組 112‧‧‧Display module
114‧‧‧診斷模組 114‧‧‧Diagnostic Module
116‧‧‧排程管理模組 116‧‧‧ Schedule Management Module
118‧‧‧權限管理模組 118‧‧‧Permission Management Module
120‧‧‧提示模組 120‧‧‧ prompt module
200‧‧‧控制單元 200‧‧‧Control unit
202‧‧‧顯示面板 202‧‧‧ display panel
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TW591423B (en) * | 2002-11-26 | 2004-06-11 | Shieh Yih Machinery Industry C | Diagnosis method for power-driving tool and the system thereof |
US7158909B2 (en) * | 2004-03-31 | 2007-01-02 | Balboa Instruments, Inc. | Method and system for testing spas |
TWI359650B (en) * | 2008-12-24 | 2012-03-11 | Dartpoint Tech Co Ltd | Massage bathtub automatic control system and metho |
TWI504847B (en) * | 2013-05-13 | 2015-10-21 | Taiwan Sakura Corp | A heater having detection device and method for detecting and controling the same |
TWM465882U (en) * | 2013-06-03 | 2013-11-21 | Jie-Fu Chen | Communication and multimedia device via Bluetooth receiving for shower tower |
CN105011824B (en) * | 2015-06-28 | 2018-05-15 | 张国庆 | A kind of intelligent sound controls Mobile bathing equipment |
TWM520131U (en) * | 2015-09-23 | 2016-04-11 | Zhi-Ying Chen | Temperature sensing heating structure of intelligent energy-saving water heater |
-
2016
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- 2016-05-31 TW TW105117080A patent/TWI626917B/en not_active IP Right Cessation
- 2016-06-30 TW TW105120759A patent/TWI602082B/en active
- 2016-10-05 TW TW105132242A patent/TWI597037B/en active
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TWI602082B (en) | 2017-10-11 |
TW201721365A (en) | 2017-06-16 |
TWI626917B (en) | 2018-06-21 |
TW201720354A (en) | 2017-06-16 |
TW201720353A (en) | 2017-06-16 |
TW201721059A (en) | 2017-06-16 |
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