TWI537844B - Certification Method and System of Service Standard Regulations - Google Patents

Description

Method and system for certification of service standard regulations

The present invention relates to an authentication method and system thereof, and more particularly to a method and system for authenticating a service standard regulation.

Referring to Figure 1, the invention is based on the invention of the system and method for evaluating individual personnel in the Republic of China Patent No. 200725434, which mainly uses a central end 1 evaluation document data generation module for service bases. Or the service personnel design and generate a review problem data, and then transmit the evaluation problem data to the first end 11 and the second end 12 through a network to evaluate the problem data generating module, so that the customer can serve the service personnel Or service locations to evaluate. However, although the above evaluation methods can be evaluated in a computerized manner, the following shortcomings remain:

1. For the customer, the "service" is not only from the service personnel or the environment, but from the beginning of entering a service place, until the process of obtaining the goods and leaving the service place, all belong to the scope of service, therefore, Case No. 200725434 only evaluates the location of the service personnel or service personnel, and only obtains the feedback information of the segment, rather than the entire complete service process.

Second, the aforementioned questions for evaluation are mainly from the central end 1 According to the attributes and needs of the enterprise, or the industrial and commercial organization, or the medical unit, the company negotiates and designs. Therefore, in the process of negotiation, it must be repeated, modified, and confirmed in writing or by e-mail, which is not only time-consuming, And it is easy to have the disadvantage of version confusion.

Accordingly, an object of the present invention is to provide a method and system for authenticating service standard regulations that improve commonality and authentication rate in a manner that enables common editing.

Therefore, the authentication method of the service standard of the present invention is performed by an authentication system through a connection network and an application attached to at least one electronic device, and the authentication method of the service standard regulation includes the following steps: Step a: The authentication system Through the application, a directory page of the service standard regulations directory and a number content page of the regulatory content are displayed, the directory page is divided into several chapters of the linked content page; step b: the authentication system receives the one by one according to the foregoing chapter a user terminal information of the electronic device; step c: the authentication system displays, by using the application program, a number evaluation that is established by using the environment service, the product service, the personnel service as the classification item and the related user end information in the content page of the corresponding chapter Title; and step d: The authentication system receives a confirmation message from the electronic device, and after a verification message from the local device, presents an unchangeable service standard regulation through the application.

The authentication system of the service standard regulations of the present invention, through the network and At least one electronic device is connected. The electronic device includes an operation interface. The authentication system of the service standard includes a communication unit, a storage medium, and a processor.

The communication unit communicates with the electronic device through a network.

The storage medium stores service standard regulations, and the foregoing service standard regulations include a directory page and a number of content pages, the directory page being divided into several chapters of the linked content page.

The processor is connected to the communication unit and the storage medium, and displays the directory page and the content page on the electronic device through the communication unit, and receives one of the electronic devices one by one through the communication unit according to the foregoing chapter. The user information, in the content page of the corresponding chapter, presents a number of evaluation questions established by using the environmental service, the product service, and the personnel service as the classification items and associated with the user information, and receiving a confirmation message from the electronic device, and After the one-core school message of the machine, the service standard is displayed through the operation interface.

The effect of the present invention is to improve the commonality and the rate of authentication by means of a method that can be edited together.

1‧‧‧Certificate system

11‧‧‧Communication unit

12‧‧‧ Storage media

13‧‧‧ Processor

2‧‧‧Electronic devices

21‧‧‧Operator interface

31‧‧‧ directory page

32‧‧‧Content page

41~50‧‧‧Step process

Other features and effects of the present invention will be apparent from the following description of the drawings, wherein: FIG. 1 is a schematic diagram illustrating the Republic of China Patent Publication No. 200725434; FIG. 2 is a schematic diagram illustrating the present invention. An embodiment of a method of authenticating a service standard and a system thereof; 3 is a block diagram of the embodiment; FIG. 4 is a schematic diagram of a directory page in the embodiment; FIG. 5 is a flowchart of the embodiment; FIG. 6 is a schematic diagram of a content page in the embodiment; And FIG. 7 is a schematic diagram of another content page in the embodiment.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same reference numerals.

Referring to FIG. 2, FIG. 3, and FIG. 4, an embodiment of the authentication system 1 of the service standard of the present invention is connected to the digital electronic device 2 through a network, and an application is used as a management interface. The electronic device 2 includes an operation interface 21. The electronic device 2 can be a desktop computer, a notebook computer, a tablet computer, etc., and the foregoing operation interface 21 can be any combination of a keyboard, a mouse, and a touch screen. In the embodiment, the authentication system 1 is embedded in the webpage through a webpage opened by the electronic device 2, and the application may be directly installed on the electronic device 2. The authentication system includes a communication unit 11, a storage medium 12, and a processor 13.

The communication unit 11 communicates with the electronic device 2 via a network.

The storage medium 12 stores service standard regulations including a directory page 31 and a number content page 32. The directory page 31 distinguishes between the chapters of the linked content page 32 (see Figure 6).

The processor 13 is connected to the communication unit 11 and the storage medium 12, and the directory page is presented on the electronic device 2 through the communication unit 11. Face 31, and the content page 32 (see Figure 6).

It should be noted that the directory is divided into the application scope, the definition of the noun, the related introduction, the service characteristics and execution method, the self-assessment and audit, the document management program and the record structure, and the service characteristics and execution in this embodiment. The chapters of the method have several evaluation topics, including environmental services, commodity services, personnel services, marketing services, internal services, and education and training.

Referring to FIG. 3, FIG. 5, and FIG. 4, FIG. 6, and FIG. 7, the following steps for the authentication method of the service standard of the present invention in combination with the authentication system are as follows: Step 41: The communication unit 11 of the authentication system 1 transmits The network 1 is connected to the electronic device 2, and is embedded in the web application through the webpage 20 of the electronic device 2, respectively.

Step 42: The communication unit 11 of the authentication system 1 accepts a voucher input from the electronic device 2 through the operation interface 21. In this embodiment, the certificate is an affiliate account or a single group of an account number and a verification code.

Step 43: The processor 13 of the authentication system 1 determines whether the aforementioned voucher is correct, and if so, proceeds to step 44, and if not, returns to step 42.

Step 44: The processor 13 of the authentication system 1 allows the electronic device 2 to log in to the authentication system 1 according to the aforementioned correct credentials, and determines that all rights of the foregoing service standard regulations belong to the electronic device 2 corresponding to the certificate.

Step 45: The processor 13 of the authentication system 1 displays the directory page 31 of the service standard regulations on the electronic device 2 through the application.

Step 46: The authentication system 1 receives a user information from the electronic device 2 one by one according to the foregoing chapter. The user terminal information may be a data packet uploaded by the electronic device 2 or a text input by the electronic device 2 through the operation interface 21. The format of the data packet may be at least one of a picture, a text, and a video and a combination thereof. .

For example, the user can input or upload relevant descriptions in accordance with the characteristics of the affiliation unit and used to certify the service standard rules according to the attributes or requirements of the affiliation unit, and input or upload the naming definitions in the chapters of the noun definition. Terms and explanations, input or upload the organization description, service commitment, and related laws and regulations of the affiliated unit in the relevant introduction section, and input or upload the descriptions in the service characteristics and execution methods that meet the characteristics of the affiliated unit and are used to evaluate the service quality.

Step 47: The processor 13 of the authentication system 1 presents the related content in the content page 32 of the corresponding chapter through the application program, wherein in the service feature and the execution method, the environment service, the product service, and the personnel respectively Six categories of services such as services, marketing services, internal services, and education and training have been established with a number of evaluation questions related to the aforementioned user-side information.

It is worth noting that the above evaluation questions are designed and constructed by professionals who have the management authority of the certification system 1 according to the user information. The aforementioned environmental services (such as safety, location, neatness, cleanliness, etc.), merchandise services (such as what goods are provided, work processes, efficiency, professional, etc.), personnel services (such as service concept thinking, personal image management, expressions, Sound, posture, body movements, clothing, appearance, greeting reception, telephone answering, communication Dialogues, objection issues, etc.) already cover the entire consumer process, and the topic design is based on clear behavioral actions.

Step 48: The processor 13 of the authentication system 1 determines whether a confirmation message from the electronic device 2 is received through the communication unit 11, and if so, proceeds to step 49, and if not, returns to step 46.

Step 49: The processor 13 of the authentication system 1 determines whether to receive a nuclear school message from the local machine, and if so, proceeds to step 50, and if not, returns to step 47.

Step 50: The processor 13 of the authentication system 1 establishes a service standard rule, and presents an unchangeable service standard rule to the electronic device 2 through the application.

Through the above description, the advantages of the embodiment can be summarized as follows:

1. The present invention utilizes a method of co-editing, enabling users and professionals to quickly exchange messages and opinions on the same service standard and regulations in the cloud through the network, and collaboratively formulate service standard regulations that meet user needs and meet certification professional standards. It can greatly improve the commonality and the rate of authentication.

Secondly, through the systemized service of the present invention, the user can easily establish a service standard regulation that meets the certification standard, and the evaluation project includes environmental service, commodity service, personnel service, marketing service, internal service, and Six categories of education and training, and covering the complete service process, can provide professional questionnaires for enterprises in different fields, or industrial and commercial organizations, medical institutions, or government agencies... Design, and can effectively improve the accuracy of the evaluation.

However, the above is only the embodiment of the present invention, and the scope of the present invention is not limited thereto, that is, the simple equivalent changes and modifications made by the patent application scope and the patent specification of the present invention are still It is within the scope of the patent of the present invention.

1‧‧‧Certificate system

11‧‧‧Communication unit

12‧‧‧ Storage media

13‧‧‧ Processor

2‧‧‧Electronic devices

21‧‧‧Operator interface

Claims (8)

A method for authenticating a service standard regulation is performed by an authentication system through a connection network and an application attached to at least one electronic device. The authentication method of the service standard regulation includes the following steps: Step a: The authentication system passes the application The program presents a directory page of the service standard regulations directory and a number content page of the regulatory content. The directory page is divided into several chapters of the linked content page, and the directory is divided into application scope, noun definition, related introduction, service characteristics and execution. Method, self-assessment and auditing, document data management program and record structure, etc. Step b: The authentication system receives one user terminal information from the electronic device one by one according to the foregoing chapter; Step c: the authentication system passes the application a program, in the content page of the corresponding chapter, presents a number of evaluation questions established by using the environmental service, the product service, and the personnel service as the classification items and associated with the user information, and the environmental service, the product service, and the personnel service are attributed to the service characteristics and a section of the method of execution; and step d: the authentication system Receiving a confirmation message from the electronic device and a verification message from the authentication system, the application presents an unchangeable service standard regulation. The authentication method of the service standard regulation of claim 1, wherein the application embeds a webpage opened by the electronic device through a network. The authentication method of the service standard regulation described in claim 1, wherein the client information may be a data packet uploaded by the electronic device, by the At least one of the characters input by the electronic device through an operation interface, and the format of the data packet may be at least one of a picture, a text, and a video and a combination thereof. The authentication method of the service standard regulation according to claim 1 further includes a step e before the step a: the authentication system allows the electronic device to log in to the authentication system according to a certificate from the electronic device, and determines All the rights of the foregoing service standard regulations belong to the electronic device corresponding to the voucher, and the voucher is an account number and a verification code of one of the affiliated single users and the single group. An authentication system for service standard regulations is connected to at least one electronic device through a network, the electronic device includes an operation interface, and the authentication system of the service standard regulation includes: a communication unit that communicates with the electronic device through the network; A storage medium stores a service standard rule. The service standard rule includes a directory page and a number of content pages. The directory page is divided into a plurality of chapters of the linked content page, and the directory is divided into a application scope, a noun definition, a related introduction, and a service. a feature and execution method, a self-assessment and audit, a document management program and a record structure, and a processor, connected to the communication unit, the storage medium, and the directory page is presented on the electronic device through the communication unit And the content pages, and according to the foregoing chapter, receiving a user terminal information from the electronic device one by one through the communication unit, and presenting the environmental service, the product service, the personnel service as a classification item and the association respectively in the content page of the corresponding chapter The number of evaluation questions established by the aforementioned user information, Receives After a confirmation message from the electronic device and a verification message from the authentication system, the service interface presents an unchangeable service standard regulation, and the environmental service, the commodity service, the personnel service belong to the service feature and the execution method Chapter. The authentication system of the service standard regulation described in claim 5 uses an application as a management interface, and the foregoing application embeds a webpage opened by the electronic device through the network. The authentication system of the service standard that is described in claim 5, wherein the user information may be at least one of a data packet uploaded by the electronic device and a text input by the electronic device through the operation interface, where the data packet is The format may be at least one of a picture, a text, and a video, and a combination thereof. The authentication system of the service standard regulations of claim 5, wherein the processor allows the electronic device to log in to the authentication system based on a certificate from the electronic device, and determines that all rights of the foregoing service standard regulations correspond to An electronic device of the voucher, the voucher being an account number and a verification code of one of the affiliated single users and the single group.