TWI399969B - "Communication systems for the direct connection of regional users in all walks of life" - Google Patents

Description

"Direct communication system for users in all walks of life to develop regional users"

The use of telecommunications technology, such as "mobile telecommunications, fixed-line telecommunications, telecommunications value-added, mobile MVPN, etc." often use "Caller ID, IVR, user database, database search, voice recognition,,,," etc.

Some related technology:

[1] "0809 free calls in various industries": "regional", not "regional"

[2] "Mobile phone value-added": Personal value added, light "integration of individuals and industries"

[3] "Internet communication": Focus on personal communication, light "integration of individuals and industries"

[4] "Websites of all walks of life": "Website Information" is the main use, not for "Communication"

[5] "China 104, 1288 Food and Housing ": "Query System" is the main body

[6] "Pan-Asian Taxi 5510, Taiwan Big Team 55688": "Call Service Shortcode"

The technical characteristics of this case:

[1] Processing of "User Service Category"

[2] Processing of "User Service Area"

[3] Processing of "Service Area Operator Database"

The three integrated "integrated communication connection systems"

[Industry demand / background]

This case is suitable for various industry exhibitions and innovates "direct communication between users and various industries":

(1) Exhibition industry needs in all walks of life

When all walks of life expand from a single point to a multi-point, it is necessary to develop a number of branches/shops/offices (in the local service area) of the "regional users"; the branches/shops/offices of all walks of life need the most: "Business Communication Connection"; the "Direct Connection Communication" between "Services in the Land" and "Local Users" in this case.

(2) Breaking down the shortcomings of the habits

Comparing "0809 Toll Free" - the whole district is not a "local service area"; it is also compared to "web search": it is mainly used for "searching for information" and not "connected communication", so Internet search operators After the call, you need to call the operator again. Most websites, such as "Yongqing Fangzhong.com", are not "direct connection communication."

(3) Using mobile phones to innovate "connected communication between mobile phones and various industries"

"Mobile phones" are the most common and have the most "value-added functions", but they all tend to be "personal bonuses". This case is a new perspective, with "the needs of all walks of life" as the target - a lack of various industries: "Directly connected communication system" between "Services in the Ground" and "Mobile Users".

In this case, the mobile phone/home phone/network phone is used, and it is different from the "network search". It is a new "user directly connected to the local industry" communication method.

[Summary of the Invention]

This case is based on "voice communication" and is implemented in various telecommunication/networks of "fixed-line voice communication, mobile voice communication, voice communication VOIP (070/Skype/MSN/Yahoo/Google/QQ--etc.)" It is suitable for implementation in "all walks of life, fixed-line telecommunications companies, mobile telecommunications companies, mobile telecommunications MVPN, telecommunications value-added industries", etc. Users can use the most commonly used "telephone, mobile phone, voice over Internet VOIP", etc. "Directly connected communication system" enables "local users" to directly connect to "services in the field".

In this case, in short: "Local users" have to connect directly to the "service-to-ground operators" through the above various telecommunications/networks, and have been able to implement the "direct communication system for users in various industries and regions" in this case: After the user dials in, the implementer of the case will use the user's [1] [user service category] and [2] [user service area] to compare the search (3) "Service Area Operator Database" and check the compliance. 1) The telephone number of the operator of [2] conditions shall be dialed out to the connection provider. Includes the following:

[1] Processing of "User Service Category"

(1) "Service Category Code/Total Code" can be provided for users to dial in. For example, the telecom industry provides "891 Housing Network" to allow users to dial "891" (Figure 2A). For example, the total code is 611. Service], [621 Family Repair], [631 Legal Service], [641 Travel Service]

(2) "Service Category Speech Recognition" is available for users to provide "Service Category Speech Recognition" by voice input, for example: (Figure 2A)

[2] Processing of "User Service Area"

(1) With the "User Caller ID", the corresponding "User Service Area" is detected. The implementer of the case, such as the telecommunications industry and its value-added operators, has a "user database" including "user name, Caller ID, user address-- -X Building, X, Section X, XX Road, Township, XX District, XX

1 Check out a new "User Area Library": (5.3 of Figure 2B) In the above "User Database", a new "User Area---XX City and County XX District Township" will be checked out in the "User Address". A new "user area library"

2Log in a new "User Area Library": Let the user log in to the "User Caller ID" and "User Area---XX Township XX District Township" to create a new "User Area Library" (Fig. 2B, 5.4). By comparing the "User Caller ID", you can check out the "User Service Area---XX City and County XX District Township"

(2) Provide "Service Area Code/Total Code" for users to dial in. For example, the telecommunications industry provides "North City Zhongzheng District/Code 101". Users only need to dial "101" total code such as: [North City Zhongzheng District / Code 101], [Zhongshan District, North City / Code 102], [North City Daan District / Code 103], [Bei City Neihu District / Code 104]

(3) Provide "Service Area Speech Recognition" for users to input and recognize by voice: (2) "Service Area Speech Recognition" (5.2 of Figure 2B)

[3] Processing of "Service Area Operator Database"

The implementer of the case asked the "service area operator" to log in to the relevant information: it includes "1 service category, 2 service areas: XX city and county XX district township, 3 industry phone number", which is called "service area operator database"

[related matters of the invention]

I. Implemented in "fixed-line voice communication, mobile voice communication, voice over Internet communication VOIP (070/Skype/MSN/Yahoo/Google/QQ--, etc.)"

II. Implemented in "Mobile Video, Mobile Video, Network Video" with voice communication

III. Users can "do not remember the phone number of the operator, but can directly connect to the industry."

IV. "User Service Area": It can be an administrative area "XX Township XX District Township"; or extend to "Li"

V. Under the same "service category", most operators use

1 "Service category code + code division" if "Service category code XXX code number is not limited to one digit or more" such as "service category code 89 + code 0~9 or 10~999, etc."

2 "Service Category Code" + "Multi-industry Sorting Table" is used when "multiple operators" enter the "same service category". The case is handled by the user: the user dials the "same service category code". "Sorting Table", which connects "multiple operators" in turn to communicate in sequence; in addition, the system has to set the "specific sorting table" by itself.

VI. "MVPN Action Enterprise Group Service" Application The handling action of this case is to provide MVPN (Mobile Enterprise Group Service) to the company's company number for internal communication;

1 Enterprise application The MVPN mobile enterprise group service can be used in this case. The mobile phone semicolon can be “intranet charging”: when its user (the same telecommunications company) connects to the enterprise MVPN mobile extension, it is charged within the network.

2 The telecom companies "Zhonghua Telecom, Far Eas, Taiwan, Asia Pacific Telecom, Weibo Telecom, WIMAX Telecom" and other "Telecom Value Added Operators" and corporate organizations that use their MVPN can implement the application.

VII. [Applications in various industries] "All walks of life" can be applied to join the system; for example, "A Neihu District Computer Repair (a) Store" applies to the (A) Telecom Company for the implementation of the "Computer Service Category Code" If the user of the "Inner Lake District" of the telecommunications company is to dial "891", the system will be connected to the "some (a) shop".

1. User dial (891 service category code) - → "direct connection" → in the field

2. The user dials (888 system shortcode), that is, the telecommunication entry short code, enters → the telecommunication company/telecomization value-added industry/system of all walks of life, and then dials the “891 service category code” → “direct connection” → In the field

VIII. [Comparative to the current situation]

As shown in Fig. 1A, the general user Caller via 2. "Telecom network" (such as a telecommunications company), if the Call out is directly connected to 8. "Service in the ground", the case 3. "All developments in various industries" User's direct connection communication system: After the user dials in, the user selects 4. [service category] and 5. [service area], and compares and searches for 6. "service area operator database" to check the match. The operator calls and dials out. Embodiments are shown in Figure 2A below, 4. User [service category], several ways of this case:

(4.1) User input "Service Category Code" [611 Room Service]

(4.2) User input "Service Category Code" [621 Family Repair]

(4.3) Voice prompts in the IVR system "Service Category Code Total Code/Total Table"

(4.4) Identify the user's spoken input [service category] with [Voice Recognition System]

Figure 2B, 5. User [service area], several ways of this case:

(5.1) User input "Service Area Code" [101 North City Zhongzheng District]

(5.2) Identifying user voice input with [Voice Recognition System]

(5.3) Search [user new area database]: to compare [user Caller ID], that is, check out [user service area]

(5.4) Search [user new login database]: to compare [user Caller ID], that is, check out [user service area]

As shown in Figure 1B, an application example: "Telecom company, telecom value-added industry, mobile MVPN, various industries" implement the case as follows

(4a). User input [service category code]: OK 4. [User Service Category]

(5a). When dialing in, the telecommunications company compares Caller ID: OK 5. [User Service Area]

(6a). Check [Service Area Operator Database]:

---Compliant with 4. [User Service Category] 5. [User Service Area]

--- Search [industry database], that is, check out 6. [Service area operator phone] [Example]: → "Directly connected regional operators" - →

※The telecom company originally had [user database: Caller ID and user address xx city xx district township xx road xx segment xx] to check out some of them [user service area database: 1Caller ID2 user area xx city Xx district towns and towns; therefore, the user can check out the [user service area---xx city xx area/township/town] when dialing in, as shown in Figure 2B (5.1.3).

※MVPN (Mobile Enterprise Group Service) also needs to be applied to this case, its users need to log in to it (Caller ID and user area xx city xx district township) to establish a new [user service area database], so MVPN users Once dialed in, the Caller ID can be checked out (user area xx city xx district township), as shown in Figure 2B (5.1.4).

[Fig. 1A]

[study]

1‧‧‧Users

2‧‧‧Telecom company network

7‧‧‧Call out

8‧‧‧Connected operators

[this creation]

3‧‧‧Communication systems for direct connection of users in various industries and regions - including 4/5/6

4‧‧‧Users selected [service category] treatment

5‧‧‧Users select the treatment of the [service area]

6‧‧‧Comparative search (service area database), check out [business phone number]

[Fig. 1B]

4a‧‧‧User dialing [service category code]--------Check out (1) User [service category]

5a‧‧‧Comparative [User Caller ID]---------Check out (2) User [Service Area]

6a‧‧‧Check (in the database of the local industry)-----detection (3) [phones in the industry]

[Fig. 2A]

4.1‧‧‧Enter [Service Category Code]: 611 Room Service

4.2‧‧‧Enter [Service Category Code]: 621 Family Repair

4.3‧‧‧IVR provides [service category total code/total list]: let users choose

4.4‧‧‧ Provided [Service Category Speech Recognition]: Allow users to input voice and identify

[Fig. 2B]

5.1‧‧‧ Input [Service Area Code]: The following example 101 North Zhongzheng District, 102 Zhongshan District, North City --------

5.2‧‧‧ Provided [Service Area Speech Recognition]: Let the user input the voice [service area] and identify it

5.3‧‧‧Comparison [User Caller ID]

(1) Check [user area database] - checked out by the original [user database]

(2) Check out [user service area]

5.4‧‧‧Comparison [User Caller ID]

(1) Check [User Area Database] - User Re-Login [User Area]

(2) Check out [user service area]

Figure 1A is a "direct communication system between users and service providers"

Figure 1B is an "application example"

Figure 2A is the "user (service category) processing method"

Figure 2B is the "user (service area) processing method"

Figure 3 is a "complete process description"

[Fig. 1A]

[study]

1‧‧‧Users

2‧‧‧Telecom company network

7‧‧‧Call out

8‧‧‧Industry

[this creation]

3‧‧‧Communication systems for direct connection of users in various industries and regions - including 4/5/6

4‧‧‧Users [Service Category] Processing

5‧‧‧Users (service area) processing

6‧‧‧Comparative search (service area database), check out [business phone number]

[Fig. 1B] Application example

[this creation]

4a‧‧‧User input [service category code]----Check out (1) User [service category]

5a‧‧‧Comparison (User Caller ID)------Check out (2) User [Service Area]

6a‧‧‧Check (in the database of the local industry)----detection (3) [phones in the industry]

[Fig. 2A]

[this creation]

4.1‧‧‧Enter [Service Category Code]: 611 Room Service

4.2‧‧‧Enter [Service Category Code]: 621 Family Repair

4.3‧‧‧IVR voice supply [service category total code/total list]: let users choose

4.4‧‧‧ Provided [Service Category Speech Recognition]: Allow users to input and recognize voice

[Fig. 2B]

[this creation]

5.1‧‧‧ Enter [Service Area Code]: For example 101 North Zhongzheng District, 102 Zhongshan District, North City 103---------------

5.2‧‧‧ Provided [Service Area Speech Recognition]: Let the user voice input [service area] and identify

5.3‧‧‧Comparison [User Caller ID]

(1) Check [user area database]---check out from the original [user database]

(2) Check out [user service area]

5.4‧‧‧Comparison [User Caller ID]

(1) Check [User Area Database]---User Re-Login [User Area]

(2) Check out [user service area]

Claims (20)

A direct connection communication system for users in various industries and regions, comprising at least one voice communication system; characterized in that: the directly connected communication system is provided with a direct connection processing system for a user and a service area provider, The composition includes "user information processing" including processing of a user service category, processing of a user service area, and processing of a service area provider database; thereby, when a regional user wants to directly connect to a "service area operator", After the user dials in, the user's information includes the user's required [service category] and [service area], and compares the [service category] and [service area] of the operator who is searching for the "service provider database". [Industry Phone], in which the operator who meets the [service category] and [service area] required by the user is checked out, and the direct connection operator is dialed out. For example, the direct connection communication system of the users in various industries and regions in the first application of the patent application scope includes the "fixed network voice communication, mobile voice communication, and voice communication VOIP (070/Skype/). MSN/Yahoo/Google/QQ--etc.), implemented in China Telecom, Far EasTone, Taiwan Big Brother Telecom, Asia Pacific Telecom, Weibo Telecom, WIMAX Telecom and other telecom value-added industries. For example, the direct connection communication system of the users of various industries in the various industries mentioned in the scope of the patent application, wherein the voice communication system includes "mobile phone video, mobile video, and network video" including voice communication. For example, the direct connection communication system of users in various industries in various industries mentioned in the first paragraph of the patent application, wherein the "user service area": It can be an administrative area "XX towns and counties XX district towns and villages." For example, the direct connection communication system of users in various industries in the development area mentioned in the first paragraph of the patent application, wherein the "user service area": it can be an administrative area "XX villages and towns in the XX district and township XX village". For example, the direct connection communication system of the users of various industries in the development areas mentioned in the first paragraph of the patent application, wherein the processing of the "user service area" includes processing the contents of the "user database" in the "user database". Part of the XX City and County XX District Townships will be detected as a "User Service Area" and will be treated as a "User Service Area Database". For example, the direct connection communication system of the users of various industries in the various industries mentioned in the application for the scope of the patent application, wherein the processing of the "user service area" includes the "user Caller ID" information contained in the "user service area database". To match the "User Caller ID" information carried by the user when dialing in, the user can search for the "User Service Area: XX City, County XX Township" of the corresponding user in the "User Service Area Database". Check out. For example, the direct connection communication system of the users of various industries in the development area mentioned in the first application of the patent scope, wherein the processing of the "user service area" includes processing a database of a new user login, and logging in the "user Caller ID". And "User Service Area: XX City and County XX District Township" is a "User Service Area Database". For example, the direct connection communication system of the users of various industries in the various industries mentioned in the application for the scope of the patent application, wherein the processing of the "user service area" includes the "user Caller ID" included in the "user service area database". The information can be compared to the "User Caller ID" information carried by the user when dialing in. The user can access the user service area of the user in the "User Service Area Database": XX City, County XX Township Check it out. For example, the direct connection communication system of the users of various industries in the various industries mentioned in the scope of the patent application, wherein the processing of the "user service area" includes the identification of the "user service area" by using the "service area code" as the user input. . For example, the direct connection communication system of the users in various industries in the development area mentioned in the first paragraph of the patent application, wherein the processing of the "user service area" includes the input of the "user service area" by using the "voice recognition of the service area" as the user. Identification. For the direct connection of the communication system of the users of the various industries in the various areas of the application area, the processing of the "user service category" includes the identification of the "service category code" as the user input "user service category". . For example, in the communication system of the direct connection of the users of various industries in the various areas of the patent application, the processing of the "service category code" includes providing the "total code hint of the service category" for the user to select the "service category code". "Enter." For example, the direct connection communication system of the users in the various development sectors of the various industries mentioned in the scope of the patent application, wherein the processing of the "user service category" includes the "voice recognition of the service category" as the user voice input "user service category". Identification. For example, in the communication system of the direct connection of the users of various industries in the various areas of the application, the processing of the "voice recognition of the service category" includes providing a "general voice prompt of the service category" for the user to input the voice. It is identified by the "user service category". For example, the direct connection communication system of the users of various industries in the various industries mentioned in the application for the scope of the patent application, wherein the processing of the "user service category code" includes the use of "service category code + code division" to provide more than one industry use. The code division represents that the number of codes of the "code division" is not limited, such as 0~9 or 10~9999. For example, the direct connection communication system of the users of various industries in the various industries mentioned in the application for the scope of the patent application, wherein the processing of the "service area operator database" includes processing the "business operator ranking table" for setting up a number of operators, using After the user dials in, they will automatically connect to the operators according to the "Business Sorting Table"; the system will also have to set the "Business Sorting Table". For example, the direct connection communication system for users in various industries in the various industries mentioned in the scope of the application for patent application, in which the various industry players have to implement the "business services" for their "stores/shops/offices" and "local users". Direct communication system." For example, the direct connection communication system of users in various industries and regions in the application area mentioned in the second paragraph of the patent application, wherein the various industries and implementers are required to implement the "fixed-line voice communication, mobile voice communication, and voice communication VOIP". , including Chunghwa Telecom, Far EasTone, Taiwan Big Brother Telecom, Asia Pacific Telecom, Weibo Telecom, WIMAX Telecom, Telecom Value Added, (070/Skype/MSN/ Yahoo/Google/QQ), etc., to log in to the "service area database" of the service area, and to be the "service area provider". For example, the direct connection communication system of users in various industries in the development area mentioned in the second paragraph of the patent application, wherein the mobile telecommunications industry, or its telecommunications value-added, or the various industries, can implement the "MVPN mobile enterprise". Group service."