J354494 九、發明說明： 【發明所屬之技術領域】 本發明係關於一種串流媒體服務管理系統，特別是指 一種以服務等級協議(Service Level Agreement，以下簡稱為 SLA)為基礎之串流媒體服務管理系統。 【先前技術】 串流媒體(Streaming Media)是近年來新興的—種網路 多媒體傳輸方式，其特點即在於由伺服器將影音檔案編碼 壓縮後分解成許多封包(Packet)，同時傳送到用戶端，用戶 端程式接收到各封包後將之重組，並以一邊下載一邊播放 的方式，即時呈現給使用者觀賞。傳統多媒體傳輸方式受 到網路技術的限制，則必須完整下載檔案後才能進行播 參；與之相比，串流媒體傳輸方式可以大幅節省使用者等 待下載的時間，且使用者亦不需要使用大容量的 空間儲存此類影音檔案。 ” 由於串流媒體是一種新興的技術，目前並沒有針對其 技術作相對應的規範，在管理方面也沒有健全的機制或規 範來對於串流媒體服務做有效的控管。使用者在使用串流 媒體服務時’仍無法預期及確立其服務品質(Quality ^ bice ’以下簡稱為Q〇s)，同理，服務提供者亦無法獲得 使用者回饋並經統合整理的評估意見，而難以改善或增進 其服務品質。 别述的服務等級協議(SLA)係早期由電信業者與客戶 簽定的-種合約’藉以定義雙方對於服務的期望與要求， 5 J354494 測結果。 【發明内容】J354494 IX. Description of the Invention: [Technical Field] The present invention relates to a streaming media service management system, and more particularly to a streaming media service based on a Service Level Agreement (SLA). Management system. [Prior Art] Streaming Media is a new type of network multimedia transmission in recent years. It is characterized in that the video file is compressed by the server and decomposed into a number of packets and transmitted to the client. After receiving the packets, the client program reorganizes the packets and displays them to the user in a way that is played while being downloaded. Traditional multimedia transmission methods are limited by network technology, and the files must be downloaded completely before they can be broadcasted. In contrast, streaming media transmission can greatly save users waiting for download time, and users do not need to use large The capacity space stores such audio and video files. Since streaming media is an emerging technology, there is no corresponding specification for its technology. There is no sound mechanism or specification for management to effectively control streaming media services. Users are using strings. When streaming media service, 'the quality of service is still unpredictable and established (Quality ^ bice 'hereinafter referred to as Q〇s). Similarly, service providers are not able to obtain feedback from users and have integrated evaluation opinions, which is difficult to improve or Enhance the quality of service. The service level agreement (SLA) is an early contract between the telecom operator and the customer to define the expectations and requirements of the two parties. 5 J354494 results.
本發明之目的即在於提供一種以服務等級協議似) 為基礎之串流媒體服務管理系統，利用—串流媒體管理中 ^(Streaming Media Management Center > SUUCM-集中管理SLA，並透過監測代理人(M〇nit〇r八娜，簡稱 MA)監控贿，㈣者可_監職理人去監測服務品 質’而SMMC可透過監測代理人回傳監測的服務品質，判 斷疋否違反SLA合約？當有違反SLA合約情形時，即時 通知服務提供者及使用者雙方，以作適當的處理機制。The object of the present invention is to provide a streaming media service management system based on a service level agreement, which utilizes Streaming Media Management Center > SUUCM-Central Management SLA and through monitoring agents. (M〇nit〇r Baina, referred to as MA) monitors bribes, (4) can _ supervise the staff to monitor the quality of service' and SMMC can monitor the quality of service by monitoring the agent to determine whether it violates the SLA contract? When there is a violation of the SLA contract, both the service provider and the user are notified immediately to make an appropriate processing mechanism.
本發明之次一目的係在於提供一種以服務等級協議為 基礎之串流媒體服務管理系統，使用者可透過監測代理人 評估服務，並回傳評估意見至服務管理中心，服務提供者 可依據統整的使用者評估意見，改善或增進自己的服務。 可達成上述發明目的之以服務等級協議為基礎之串流 媒體服務管理系統，主要是由一串流媒體管理中心 (Streaming Media Management Center ’ 簡稱 SMMC)和監測 代理人(Monitor Agent，簡稱ΜΑ)所架構而成。其中，該 串流媒體管理t心主要係供服務提供者註冊其服務以及其 與使用者所簽定的服務等級協議。該監測代理人則常駐於 使用者電腦中，藉以監測串流媒體的服務品質，並提供服 務評估的功能，供使用者於使用服務後，對此服務做評鑑 6 及表不意見’然後將該評估結果回傳至該串流媒體管理中 、予以紀錄及統整’該服務提供者可透過該串流媒體管理 中心查看使用者的評估意見，進而維護或改善其服務。該 監測代理人更可觀察該使用者使用_流服務的情形，並將 觀察結果回傳至該串流媒體管理中心，並與其資料庫中儲 存的服務等級協議進行比對，如果使用者及服務提供者中 任一方違反服務等級協議時，即透過該串流媒體管理中心 及監測代理人分別通知雙方’以作適當的處理機制。 請參閱以下有關本發明一較佳實施例之詳細說明及其 附圖’將可進一步瞭解本發明之技術内容及其目的功效： 【實施方式】 請同時參閱圖1至圖3，本發明所提供之以服務等級 協議為基礎之串流媒體服務管理系統，主要是由一串流媒 體管理中心 50 (Streaming Media Management Center，簡稱 SMMC)和監測代理人60 (Monitor Agent，簡稱MA)所架 構而成。 其中’ SMMC 50實質上為一檔案伺服器，其主要提供 一介面供服務提供者 70 (Internet Service Provider，簡稱 ISP) §主冊服務資訊並上傳服務等級協議（Service Level Agreement，簡稱SLA)之合約，另外ISP 70可透過SMMC 50的介面觀察服務品質監測之情況。 MA 60實質上為一由SMMC 50下傳至一服務使用者 80電腦中的常駐程式，提供介面供服務使用者8〇能查看 SLA之合約内容與參數，並監測服務品質及評估意見。 本發明所提供之管理系統架構的運作流程，包括有如 圖1所示箭頭A1至A7的下列步驟： A1.假設有兩個服務提供者％要發佈他們的服務資 訊，他們會先和串流媒體管理中心5〇作註冊，並且將簽訂 好的服務等級協議(SLA)上傳到串流媒體管理中心5〇，並 儲存於服務等級協議資料庫56中； A2.當服務提供者70完成註冊之後，串流媒體管理中 心50會回傳註冊成功的訊息告知給服務提供者7〇 ; A3.使用者會去串流媒體管理中心5〇尋找需要的服 務； A4.此時串流媒體管理中心5〇便派遣監測代理人至 服務使用者80 ; A5.當服務使用者8〇對服務提供者7〇發送使用服務的 需求； A6.且服務提供者7〇開始提供串流服務供服務使用者 80使用時；以及 A7.監測代理人6〇便開始監測服務的品 2媒體管理中心5G儲存；抑_用者8。在】用= ，迷反了服務等級協議的合約，監測代理人6〇會將違反的 資訊告知給歸使用者80知道，_流舰魏中心5〇 也會紀錄違反的訊息。 ® 2所不者，5亥SMMC 5〇包括有一圖形使用者介 =二分析與統計模组52、一資料管理模組53、-資 /兔版、.且54及-需求處理模組55，並内建有一服務等 级協議資料庫56及一服務品質資料庫57。 該圖形使用者介面 51 (Graphic User Interface Module) 主要係呈現監測的資訊，供管理者以及ISP 70查看e ISP 70 可透過此圖形使用者介面51註冊其服務資訊，並且上傳與 服務使用者80所簽訂的SLA合約。管理者亦可透過該圖 形使用者介面51來控管ISP 70所發布的服務及簽訂的 SLA。 分析與統計模組 52 (Analysis and Statistic Module)，主 要是分析有關於違反SLA時的狀況以及紀錄從ΜΑ 60所監 測到的服務品質紀錄以及使用者評估的結果。 該資料管理模組53 (Data Management Module)，其主 要係擷取該服務等級協議資料庫56中SLA的内容參數， 並傳輸至該分析與統計模組52，另外也可將該μα 60回傳 的參數監測結果與該服務等級協議資料庫％中儲存的 SLA的内容參數予以整合，以方便該分析與統計模組％ 進行比對。The second object of the present invention is to provide a streaming media service management system based on a service level agreement. The user can evaluate the service through the monitoring agent and return the evaluation opinion to the service management center. The service provider can The entire user evaluates the opinions and improves or enhances their services. A service level agreement-based streaming media service management system that achieves the above-mentioned objects, mainly by a streaming media management center (SMMC) and a monitoring agent (Monitor Agent) Structured. Among them, the streaming media management is mainly for the service provider to register its service and its service level agreement with the user. The monitoring agent is resident in the user's computer to monitor the service quality of the streaming media and provide a service evaluation function for the user to evaluate the service after using the service. 6 The results of the assessment are passed back to the streaming media management, documented and consolidated. The service provider can view the user's assessments through the streaming media management center to maintain or improve its services. The monitoring agent can also observe the situation in which the user uses the _stream service, and transmit the observation result to the streaming media management center, and compare it with the service level agreement stored in the database, if the user and the service When either of the providers violates the service level agreement, the both parties are notified through the streaming media management center and the monitoring agent to make an appropriate processing mechanism. Please refer to the following detailed description of a preferred embodiment of the present invention and the accompanying drawings, which will further understand the technical contents of the present invention and its functions and effects: [Embodiment] Please refer to FIG. 1 to FIG. 3 simultaneously, the present invention provides The service level agreement-based streaming media service management system is mainly composed of a Streaming Media Management Center (SMMC) and a Monitoring Agent (MA). . The 'SMMC 50 is essentially a file server, which mainly provides an interface for the Internet Service Provider (ISP) § main volume service information and uploads the service level agreement (SLA) contract. In addition, ISP 70 can observe the quality of service monitoring through the SMMC 50 interface. The MA 60 is essentially a resident program that is transmitted from the SMMC 50 to a service user's 80 computer. It provides an interface for the service user to view the contract content and parameters of the SLA and monitor the service quality and evaluation opinions. The operation process of the management system architecture provided by the present invention includes the following steps of arrows A1 to A7 as shown in FIG. 1: A1. Suppose there are two service providers % to publish their service information, they will first and stream media The management center 5 registers and uploads the signed service level agreement (SLA) to the streaming media management center 5 and stores it in the service level agreement database 56; A2. After the service provider 70 completes the registration, The streaming media management center 50 will return the message of successful registration to the service provider 7; A3. The user will go to the streaming media management center 5 to find the required service; A4. At this time, the streaming media management center 5〇 The monitoring agent is dispatched to the service user 80; A5. When the service user 8 sends a service request to the service provider 7; A6. and the service provider 7 starts to provide the streaming service for the service user 80 to use. Time; and A7. Monitoring agent 6 starts to monitor the service of the product 2 media management center 5G storage; In the use of =, the contract of the service level agreement is reversed, and the monitoring agent 6 will inform the user 80 that the violation will be known, and the message will be recorded. ® 2, the 5H SMMC 5〇 includes a graphical user interface = two analysis and statistics module 52, a data management module 53, a / rabbit version, and 54 and - demand processing module 55, A service level agreement database 56 and a service quality database 57 are built in. The Graphic User Interface Module (51) is mainly for monitoring information for the administrator and the ISP 70 to view the e ISP 70 to register its service information through the graphical user interface 51, and upload and service the user 80 Signed SLA contract. The graphical user interface 51 can also be used by the administrator to control the services and SLAs issued by the ISP 70. Analysis and Statistic Module 52, mainly analyzes the status of violations of SLAs and records the quality of service records and user assessments monitored from ΜΑ60. The data management module (53) is mainly configured to retrieve the content parameters of the SLA in the service level agreement database 56, and transmit the content parameters to the analysis and statistics module 52. The μα 60 may also be transmitted back. The parameter monitoring results are integrated with the content parameters of the SLA stored in the service level agreement database % to facilitate comparison of the analysis with the statistical module %.
資料II集模組54 (Data Gather Module)，主要係將ISP 70的註冊資訊以及MA6〇回傳的結果文件，利用一組譯器 進行語意分析’並將該服務使用者80對該串流媒體服務所 作的評估意見’儲存至該服務品料庫57中；同樣的， 如該SMMC50將違反資訊回報給服務使用者⑽時，亦係 透過該資料轉触54進行轉換動作，使SMMC 5〇與 MA 60雙方間以統—格式進行資訊傳遞，亦可加快訊息溝 通的速度。該統一格式可例如為一種可延伸標記語言 (extensible Markup Language,簡稱 XML) 〇 该需求處理模組55 (Request Handling Module)，實質 上係該SMMC 50的輪出、入設備，不論是ISp 7〇註冊服 務資訊及上傳SLA合約，或是從MA6〇回傳的資訊，均透 過该需求處理模組55接收與傳送。 该服務等級協議資料庫56主要是儲存isP 70的資訊 及其上傳的SLA合約’由該資料管理模組53擷取的服務 等級協議的參數數值亦被儲存於該服務等級協議資料庫56 中，另外，該分析與統計模組52則由該服務等級協議資料 庫56中哥找服務荨級協議的參數。 該服務品質資料庫57係儲存該MA 60所監測的服務 品質數值(QoS) ’而服務使用者8()的評估數值及意見亦被 儲存於該服務品質㈣庫57巾；另外，齡析與統計模組 52則由该服務品質資料庫57中取得服務品質資料，藉以 和SLA的參數進行比對。 如圖3所示者，該監測代理人60包括有一訊息處理模 組61、一資料處理模組62、一評估模組63、一效能監測 模組64以及一圖形使用者介面65。 «玄訊心處理楔址61 (Message Handling Module)，實質 上係该MA 60的輸出、入設備，不論是該SMMC 50傳送 過來的違反服務等級協議的訊息或是從退的傳送回去的 監測結果，都是透過該訊息處理模組61進行遞送的動作。 °亥貝料處理模組62 (Data Handling Module)，其主要功 能與該SMMC 5G的資料E賴組54大致相同，主要係將 該S_C 50傳送過來的訊息’利用一組譯器進行語意分 析及判斷，同理，MA 60監測的結果及評估的訊息，亦透 過该資料處理模組62轉換格式，使SMMC 50與MA60雙 方間在訊息溝通時更為快速。 該評估模組63 (Evaluate Module)主要是供服務使用者 80以其本身感受，對該服務進行評分，並以文字表達其評 估意見。 ' δ玄效能監測模組 64 (Performance Monitor Module)主要 係依據服務使用者80及SLA中的服務品質參數進行監測 的動作；例如服務使用者80選擇監測串流服務的有效性 (Availability) ’而SLA中亦有可監測有效性的條件，則該 效能監測模組64即針對該有效性進行監測，當監測完成之 後，將該監測結果傳輸至該使用者圖形介面65，供該服務 使用者80閱覽，並且傳輸至該資料處理模組62進行比對 及轉換。 5亥圖形使用者介面 65 (Graphic User Interface Module) 主要係供服務使用者80操作該ΜΑ 00的功能模組，使用 者可透過該圖形使用者介面65 了解SLA合約的文件及相 關的參數内容’並且操作監測服務及評估服務等動作。 請參閱圖4，本發明所提供的串流媒體服務管理系統 在蒐集及顯示監測的服務品質與傳送評估資料時，其内部 作業流程包括有依序如箭頭n_18所示的傳遞訊息步驟， 兹說明如下：（11)當服務使用者8〇開始使用串流媒體服務 後’ MA 60中的效能監測模組64即依服務使用者8〇的選 J354494 擇開始監測服務品質(12)完成監測後，將該服務品質 &傳送至使用者圖形介面65，顯示監測數值以讓服務使用 者80瞭解目前的服務品質狀況，服務使用者8〇可透過該 使用者圖形介面65對該服務進行評分及表達評估意見；3) 該評分及評估意見的數值F以及服務品質參數傳送至 該評估模組63 ; (14)由該評估模組63將參數ρ及評估意見 以及服務品質參數2/傳送至該資料處理模組62，藉以將 參數^及〇以及評估意見整合並轉換成xmL格 式文件；（15)將該XML格式文件傳遞至該訊息處理模組 61 ; (16)該訊息處理模組61將此XML格式文件透過通用 的通訊協定，傳送至該SMMC 50的需求處理模組55 ; (17) 該需求處理模組55接收訊息後，將之傳送至該資料蒐集模 組54，由該資料蒐集模組54透過組譯器進行語意分析， 進而擷取出該參數F、汾與&·以及評估意見；以及(18)最 後，將參數F、*S/與2/以及評估意見等傳送至該服務品質 資料庫57中儲存。 請參閱圖5,本發明所提供的串流媒體服務管理系統 在判斷與通知違反服務等級協議訊息時，其内部作業流程 包括有依序如箭頭21-29所示的傳遞訊息步驟，茲說明如 下·（2丨)首先MA 60中的訊息處理模組61將sla參數代 號*S7Z)m«(表示第w個服務使用者與第„個服務提供者間所 簽叮的服務等級協議合約代號）’傳輸至該SMMC 5〇的需 求處理模組55 ; (22)SMMC 50將該SLA參數代號* 儲存至該服務等級協議資料庫56中；（23)由該資料管理模 12 .1354494 組53蒐集該服務等級協議資料庫56及服務品質資料庫π 中的相關參數’包含观臟、々·及&等參數；（24)將上述 二個參數傳送至分析與統計模組52 ,據以判斷是否違反 SLA，（25)如有运反服務專級協議之情形時，該分析與統計 模組52，即時將違反訊息傳輸至資料蒐集模組54,藉以將 違反訊息轉換成XML格式文件；（26)由該資料菟集模組54 將XML格式文件傳送至該需求處理模組55;(27)需求處理 模組55則將這些文件訊息透過通用的通訊協定傳輸至該 MA 60的訊息處理模組61 ; (28)該訊息處理模組61接收 XML格式文件訊息後，將其轉送至該資料處理模組62，由 其對該XML格式文件進行語意分析；以及(29)最後將該違 反訊息傳送至該使用者圖形介面65，藉以顯示該違反訊 息，提醒服務使用者80有違反SLA之情形。 至於檢查是否違反SLA的演算法流程係如圖6所示 者，首先當服務使用者80找到其所需要的串流服務時， SMMC 50即找到其相對應的SLA，透過資料管理模組53 所分析的服務等級協議參數57作為違反SLA判斷的依據， 其流程如下： 1. 從該資料管理模組53取得服務等級協議參數汾； 2. 第一檢查步驟：判斷服務等級協議代號是否符合服 務使用者80所簽訂的服務等級協議代號，亦即檢查是否符 合服務荨級協議代號是*S/Dww ?如是時，則進行下述的第 二檢查步驟；如否時，則產生違反訊息，此時顯示無法找 到相對應服務等級協議的違反訊息； 13 1354494 3.第二檢查步驟：觸是否滿足服務等級協議的生命 週期？亦即檢查此伤SLA合約的時效性，此步驟將判斷使 用者可以使用此服務的起始日期、時間及結束日期、時間 等；如是時，即在SLA合約的期限内，則進行下述的第三Data Gather Module 54 (Data Gather Module), which mainly uses the registration information of ISP 70 and the result file of MA6〇 return, using a set of translators for semantic analysis 'and the service user 80 to the streaming media The evaluation opinion made by the service is stored in the service product library 57. Similarly, if the SMMC50 reports a violation of the information to the service user (10), the conversion operation is also performed through the data transfer 54 to make the SMMC 5 The MA 60 communicates information in a unified format, which also speeds up the communication of messages. The unified format can be, for example, an extensible markup language (XML), the request handling module 55 (Request Handling Module), which is essentially the round-out and entry device of the SMMC 50, whether it is ISp 7〇 The registration service information and the uploading of the SLA contract, or the information returned from the MA6, are received and transmitted through the demand processing module 55. The service level agreement database 56 is mainly for storing the information of the isP 70 and the uploaded SLA contract. The parameter values of the service level agreement retrieved by the data management module 53 are also stored in the service level agreement database 56. In addition, the analysis and statistics module 52 finds the parameters of the service level protocol from the service level agreement database 56. The service quality database 57 stores the service quality value (QoS) monitored by the MA 60 and the evaluation value and opinions of the service user 8 () are also stored in the service quality (4) library 57; in addition, age analysis and The statistical module 52 obtains the service quality data from the service quality database 57, and compares it with the parameters of the SLA. As shown in FIG. 3, the monitoring agent 60 includes a message processing module 61, a data processing module 62, an evaluation module 63, a performance monitoring module 64, and a graphical user interface 65. «Message Handling Module 61 is essentially the output and input device of the MA 60, whether it is the message violated the service level agreement transmitted by the SMMC 50 or the monitoring result sent back from the return. Both are actions to be delivered through the message processing module 61. The Data Handling Module 62 has the same main function as the data of the SMMC 5G. The main reason is that the message sent by the S_C 50 is analyzed by a set of translators. Judging, similarly, the results of the MA 60 monitoring and the evaluation information are also converted by the data processing module 62 so that the SMMC 50 and the MA60 can communicate more quickly. The evaluation module 63 (Evaluate Module) is mainly used by the service user 80 to rate the service and express the evaluation opinion in words. The Performance Monitor Module 64 is mainly based on the service quality parameters of the service user 80 and the SLA; for example, the service user 80 selects to monitor the availability of the streaming service. The SLA also has conditions for monitoring the effectiveness, and the performance monitoring module 64 monitors the validity. After the monitoring is completed, the monitoring result is transmitted to the user graphical interface 65 for the service user 80. The data is read and transmitted to the data processing module 62 for comparison and conversion. The Graphic User Interface Module (65) is mainly used by the service user 80 to operate the function module of the 00. The user can understand the SLA contract file and related parameter contents through the graphical user interface 65. And operate monitoring services and evaluation services. Referring to FIG. 4, when the streaming media service management system provided by the present invention collects and displays the monitored service quality and transmits the evaluation data, the internal operation process includes the steps of transmitting the message as indicated by the arrow n_18. As follows: (11) After the service user 8 starts to use the streaming media service, the performance monitoring module 64 in the MA 60 selects the monitoring service quality (12) according to the service user 8〇, and then completes the monitoring. The service quality & is transmitted to the user graphical interface 65, and the monitoring value is displayed to enable the service user 80 to understand the current quality of service status. The service user can rate and express the service through the user graphical interface 65. The evaluation result; 3) the value F of the rating and evaluation opinion and the service quality parameter are transmitted to the evaluation module 63; (14) the evaluation parameter 63 transmits the parameter ρ and the evaluation opinion and the service quality parameter 2/ to the data. The processing module 62 is configured to integrate and convert the parameters ^ and 〇 and the evaluation opinions into an xmL format file; (15) pass the XML format file to the message processing module 61. (16) The message processing module 61 transmits the XML format file to the demand processing module 55 of the SMMC 50 through a general communication protocol; (17) the demand processing module 55 receives the message and transmits it to the The data collection module 54 is configured by the data collection module 54 to perform semantic analysis through the interpreter, and then extracts the parameters F, 汾 and & and evaluation opinions; and (18) finally, the parameters F, *S / / 2 / and evaluation opinions are transmitted to the service quality database 57 for storage. Referring to FIG. 5, when the streaming media service management system provided by the present invention determines and notifies the service level agreement message, the internal working process includes the steps of transmitting the message as indicated by arrows 21-29. (2丨) First, the message processing module 61 in the MA 60 sets the sla parameter code *S7Z)m« (indicating the service level agreement contract code signed between the wth service user and the „the service provider) 'Transfer to the SMMC 5〇 demand processing module 55; (22) the SMMC 50 stores the SLA parameter code* into the service level agreement database 56; (23) the data management module 12.1354944 group 53 collects The service level agreement database 56 and the related parameters in the service quality database π include parameters such as observation, 々·· and & (24) transmitting the above two parameters to the analysis and statistics module 52, according to which Whether or not the SLA is violated, (25) if there is a situation in which the service-reporting agreement is in effect, the analysis and statistics module 52 immediately transmits the violation message to the data collection module 54 to convert the violation message into an XML format file; 26) From the data collection model The group 54 transmits the XML format file to the demand processing module 55; (27) the demand processing module 55 transmits the file information to the message processing module 61 of the MA 60 through a general communication protocol; (28) the message After receiving the XML format file message, the processing module 61 forwards the message to the data processing module 62 for semantic analysis of the XML format file; and (29) finally transmits the violation message to the user graphic interface 65. In order to display the violation message, the service user 80 is alerted to the violation of the SLA. The algorithm flow for checking whether the SLA is violated is as shown in FIG. 6, first when the service user 80 finds the streaming service he needs. The SMMC 50 finds its corresponding SLA, and the service level agreement parameter 57 analyzed by the data management module 53 serves as a basis for judging the SLA judgment. The flow is as follows: 1. Obtain the service level agreement parameter from the data management module 53.第一; 2. First check step: judge whether the service level agreement code meets the service level agreement code signed by the service user 80, that is, check whether the service level agreement is met. The code is *S/Dww? If yes, the following second check step is performed; if not, a violation message is generated, indicating that the violation message of the corresponding service level agreement cannot be found; 13 1354494 3. Second check Step: Does the touch meet the life cycle of the service level agreement? That is, check the timeliness of the injured SLA contract. This step will determine the start date, time and end date, time, etc. that the user can use the service; if yes, Within the term of the SLA contract, the following third
檢，步驟；如否時’即超出SLA合約的期限範圍内，則I 生違反訊息’此咖#經超過SLA合約触的違反訊 息；以及Check, step; if no, ie within the time limit of the SLA contract, then I is violating the message 'this coffee# is a violation of the SLA contract; and
4.第三檢查㈣：判斷衫符合使財所選擇測量的 服務品質參數2/?由於不同使用者可能會跟同一個服務提 供者簽料_SLA，目此當錢者想4. The third inspection (4): Judging that the shirt meets the service quality parameter selected by the financial institution. 2/? Because different users may sign the same service provider with the _SLA, the money person wants to
^^合_容，啦生違反訊息，此時觸示SLA 所選擇服務品質參數2/，反之，則完成檢查 的演算法’並由MA_始行監測服務品質的程序。— 本發明所提供之㈣務等㈣議絲狀 針對串流媒體服務的使用者和提供者所^^合_容, 来生"”, at this time, the service quality parameter 2/ selected by the SLA is touched. Otherwise, the algorithm of the check is completed and the service quality is monitored by MA_. - (4) Services, etc. (4) Wire-like for users and providers of streaming media services
反合約;、，發出人軸務進行監測，並於違 人對服務進行評估並:。/外，者可透過監咖 整，服務提料-Γ、回專sf估意見至服務f理系統統 供的錄峨騎進其所提 惟該=::=本發明可行實施例之具體說明， 發明技藝精神所為4:=Γ範圍’凡未脫離本 專利範圍中。 貝5夂更，均應包含於本案之 J354494 綜上所述，本案不但在技術思想上確屬創新，並能較 習用技術增進上述多項功效，應已充分符合新穎性及進步 性之法定發明專利要件，爰依法提出申請，懇請貴局核 准本件發明專利申請案，以勵發明，至感德便。 15 1354494 【圖式簡單說明】 圖1為本發明以服務等級協議為基礎之串流媒體服務 管理系統架構圖； 圖2為έ玄串流媒體服務管理系統中串流媒體管理中心 之功能模組方塊圖； 圖3為該串流媒體服務管理系統中監測代理人之功能 模組方塊圖；Anti-contract;;, the issuer's axis for monitoring, and the service is evaluated by the offender and: / Outside, you can use the supervision of the coffee, the service to pick up - Γ 回 回 估 估 估 估 估 估 估 至 至 至 至 至 = = = = = = = = = = = = = = = = = = = = = = = = = = The spirit of the invention is that the range of 4:=Γ is not deviated from the scope of this patent. It should be included in the J354494 of this case. This case is not only innovative in terms of technical thinking, but also can enhance the above-mentioned multiple functions compared with the conventional technology. It should fully comply with the statutory invention patents of novelty and progress. The essentials, 提出 apply in accordance with the law, I ask you to approve the application for this invention patent, in order to invent invention, to the sense of virtue. 15 1354494 [Simple description of the diagram] FIG. 1 is a schematic diagram of a streaming media service management system based on a service level agreement according to the present invention; FIG. 2 is a functional module of a streaming media management center in a Xuanxuan streaming media service management system. Figure 3 is a block diagram of a functional module of a monitoring agent in the streaming media service management system;
圖4為該_流媒體服務管理系統在蒐集及顯示監測資 訊與傳送評估資料時之流程圖； 圖5為该串流媒體服務管理系統在判斷與通知違反服 務等級協議訊息時之流程圖；以及 圖6為该串流媒體服務管理系統檢查違反服務等級協 議演算法之流程圖。 【主要元件符號說明】4 is a flow chart of the _stream media service management system collecting and displaying monitoring information and transmitting evaluation data; FIG. 5 is a flow chart of the streaming media service management system in determining and notifying the service level agreement message; 6 is a flow chart of the streaming media service management system checking for violation of a service level agreement algorithm. [Main component symbol description]
51圖形使用者介面 53資料管理模組 55需求處理模組 57服務品質資料庫 61 §fl息處理模組 63評估模組 65圖形使用者介面 80服務使用者 50串流媒體管理中心 52分析與統計模組 54資料蒐集模組 56服務等級協議資料庫 60監測代理人 62資料處理模組 64效能監測模組 70服務提供者 1651 graphical user interface 53 data management module 55 demand processing module 57 service quality database 61 §fl information processing module 63 evaluation module 65 graphical user interface 80 service user 50 streaming media management center 52 analysis and statistics Module 54 data collection module 56 service level agreement database 60 monitoring agent 62 data processing module 64 performance monitoring module 70 service provider 16