TWI353585B - Computer-implemented method,apparatus, and compute - Google Patents
Computer-implemented method,apparatus, and compute Download PDFInfo
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- 238000000034 method Methods 0.000 title claims description 24
- 238000004891 communication Methods 0.000 claims description 18
- 230000004044 response Effects 0.000 claims description 13
- 230000001360 synchronised effect Effects 0.000 claims description 11
- 239000000463 material Substances 0.000 claims description 4
- 238000006243 chemical reaction Methods 0.000 claims 2
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- 239000012634 fragment Substances 0.000 description 4
- 238000004590 computer program Methods 0.000 description 3
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- 238000011161 development Methods 0.000 description 2
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/166—Editing, e.g. inserting or deleting
- G06F40/174—Form filling; Merging
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/183—Speech classification or search using natural language modelling using context dependencies, e.g. language models
- G10L15/19—Grammatical context, e.g. disambiguation of the recognition hypotheses based on word sequence rules
- G10L15/193—Formal grammars, e.g. finite state automata, context free grammars or word networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
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Description
1353585 九、發明說明: 【發明所屬之技術領域】 本發明係關於多模式瀏覽器及聲音伺服器,且更特定言 之,係關於用於多模式瀏覽器及聲音伺服器之聲致多模式 應用程式。 【先前技術】 許多以資料描述可延伸性標記語言(XML)為基礎之新近 發展已開發出新的基於網路之應用程式,其包含多模式介 面或瀏覽器。多模式瀏覽器允許使用者存取多模式内容, 該内容可為圖形的及音訊的兩者。傳統上,使用者利用自 鍵盤之圖形輸入或手動導向之螢幕指標入口來存取網路内 容。之後,使用者亦能夠利用語音輸入。更近地,使用者 已能夠經由允許使用圖形輸入及語音輸入兩者之多模式介 面來存取網路内容。 可延伸性超文字標記語言(XHTML或XML)+聲音可延伸 性標記語言(VXML),亦更簡明地表示為X+V標記語言, 提供一種類型之多模式瀏覽器。X+V標記語言擴展傳統圖 形瀏覽器,使其包含話語互動。X+V標記語言整合 XHTML·及XML·事件技術與被發展為全球資訊網協會(W3C) 語音介面構架之部分的XML字彙。該整合包含支持語音合 成、語音對話、命令及控制應用程式,及語音文法之多個 聲音模組。聲音處理程序可附著於XHTML元素且回應視 覺瀏覽器之多個特定文件'物件模式(DOM)事件。 儘管有該等發展,但是在以習知方式實施之多模式介面 104804.doc 丄353585 中並不存在許多使用者所要之性能,諸如基於語音發言而 填入表袼欄位之使用者友好性能。要求使用者輸入之表格 已邊彳于普遍。舉例而言,通常使用者在被授予進入安全網 站之存取特權之前必須完成一表格。輸入表格資訊可為單 調乏味、耗時甚至令人煩擾的。對於自各種網站反覆存取 内容之使用者而言尤其如此,每一該等網站在允許存取之 • 前均要求基於表格輸入使用者資料。此外,使用者可能正 • 使用一裝置來存取具有有限或不便之輸入選項之網路内 谷舉例而έ,電話、行動電話、個人數位助理(pDa)或 相似之裝置通常僅包含一有限陣列之鍵、一極小之鍵區或 只有一聲音輸入機構。因此,希望擴展多模式瀏覽器以提 供聲致表格欄位之自動填入之有效方式。 【發明内容】 本發明提供-用來回應語音發言而自動填人—表格攔位 之電腦實施方法。該方法可包含產生至少一對應於該表格 Φ 棚位之文法之步驟。該文法可基於一使用者資料楷且可包 含一語義解譯串。_方法可進一步包含創建一事件之步 驟。該事件可基於該i少一文法且可回應該語音發言。該 事件可促使用對應於該使用者資料標之資料來填入表格搁 位。 根據另-實施例,本發明提供一用來回應—語音發言而 自動填入一表格欄位之電腦系統。該系統可包含一產生至 少一對應於該表格欄位之文法之文法產生模組。該文法可 基於-使用者資料稽且可包括—語義解譯串。該電腦系統 104804.doc 1353585 . 亦可包含一創建一基於該至少一文法且回應於該語音發言 之事件之事件模組。該事件可促使用對應於該使用者資料 檔之資料填入該表格欄位。 【實施方式】 圖1係說明多模式通信環境1〇〇之示意圖,根據本發明之 用於回應語音發言而自動填入表格欄位之系統2〇〇可用於 其中。如所說明’多模式通信環境ι〇0可包含諸如自動語 Φ 音辨識(ASR)引擎14〇及本文至語音(TTS)引擎I45之多個語 音處理資源,每一該等語音處理資源可經由一通信網路 150與系統200電通信。通信網路15〇可包含(但不限於)區域 網路、廣域網路、公用交換電話網路、無線或行動通信網 路或網際網路。例示性地,系統200亦能夠經由另一或同 一通信網路150與電腦系統155及電話16〇電通信。 自以下描述將易瞭解’所說明之多模式通信環境1〇〇僅 係系統200有利地用於其中之多模式通信環境之一類型。 馨 舉例而σ,替代性多模式通信環境可包含例示性展示之不 同組件之各種子集。 另外參看圖2 ’系統200例示性地包含一應用程式205及 一應用程式介面(ΑΡΙ)210,該應用程式經由該應用程式介 面鏈接至一解譯器211。在解譯器211中,系統2〇〇亦例示 性地包含一文法產生模組215及一經由ΑΡΙ 21〇連接至應用 程式205之事件模組220。文法產生模組21 5及事件模組22〇 可在與應用程式205相同之位址空間内運行。該系統亦包 含一連接至語音瀏覽器之語、音服務介面221。更一般地, 104804.doc 1353585 語音服務介面221可連接至諸如音訊子系統之各種音訊資 源(未圖示)及諸如自動語音辨識(ASR)引擎及本文至語音 (tts)引擎之語音處理資源中之任—者。因此,系統2⑽可 充當伺服器,其用作諸如聲音瀏覽器、互動聲音回應系 統、聲音伺服器或其它類型之應用程式之一或多個應用程 式之主機。舉例而言,應用程式205亦可充當待聲音致能 • 或語音致能之視覺瀏覽器。 φ 系統200另外包含一剖析模組217 ,其剖析一以
VcnceXML寫入之文件且判定該文件在使用者資料檔域中 疋否含有一同步聲音攔位。本文中所用之術語同步聲音攔 位表示#1由使語音輸入與圖形輸入同步而填入之表格搁 位。如下文描述’該同步導致回應於語音輸人而用形輸入 填入該表格欄位。在本文中使用術語使用者資料標域來表 示待用對應於使用者資料標之資料填入之多個表格搁位, 該使用者資料檔表示,例如,對應於使用者之個人資料。 φ 此個人資訊可包含使用者之姓名、地址及電話號碼。其它 類型之資料可替代性地包含於使用者資料權中且可為相應 牮致自動填入之主體而不會改變如本文中所描述之本發 明。 在本文中,使用者資料檔例示性地包含關鍵字、標 ««己短及值如表丨中之代表性使用者資料檔方案所展 示0 104804.doc 1353585 關鍵字 標記短語 值 "名" "我的名" "Gerald" •,姓" "我的姓" "McCobb" "地址" ”我的地址” "8051國會大道" 表1 API 210提供—實施諸如x+v<Sync>元素之同步元素之
VoiceXML攔位文法。由voiceXML攔位文法實施之同步元 素使諸如XHTML輸入控制之圖形輸入控制之值性質與同 步聲音欄位同步。如上所述,在本文中,同步聲音攔位界 定將由系統200自動填入或已由系統2〇〇自動填入之表格欄 位。 文法產生模組215可包括VoiceXML解譯器。如圖3中說 明,文法產生模組215自使用者資料檔獲得標記短語及將 被自動填入已識別表格欄位之特定一者中之對應值。文法 產生模組215產生一表示為自動填入文法之額外文法,其 基於標記短語且具有包含對應於標記短語之值之語義解譯 ⑽串或標記(tag) „該文法產生模組對由剖析模組217識別 為使用者資料檔域中之同步聲音攔位之每一表格攔位執行 此操作。因此,文法產生模組215產生—對應於每一 表格欄位之同步聲音攔位之自動填人文法,該文法基於使 用者資料檔且包含SI串或標記。 當表格解譯演算法(FIA)存取該等經如此識別之表格棚 位之一時’文法產生模組215致能自動填人文法以及由絕 210提供之V〇iceXML攔位文法。當自動填入文法及 104804.doc 1353585 wceXviL攔位文法得以致能時,事件模組22〇創建一基於 言玄令·:冬 . *之自動填入事件。該事件係經組態以回應語音發 言。 自動填入事件回應語音發言而促使執行SI串或標記,以 使得執行之結果係對應於標記短語之值。自動填入事件使 该結果得以傳播,且由voicexML攔位文法實施之同步元 素用SI串或標記執行之結果填入網頁之表格欄位中。因 此,該事件回應語音發言而促使用包含於語義解譯串中之 值填入表格欄位。 圖4係根據本發明之另一實施例之用於回應語音發言而 自動填入表格攔位之系統300的示意圖。該系統包含一應 用程式305及一解譯器312,該應用程式與該解譯器經由一 API 310連接。該系統亦包含一文法產生模組3 15及一事件 模組325。如所說明的,該文法產生模組3 15與該事件模組 325為該解譯器312之部分。 應用程式305可產生VoiceXML片段330並將其傳送至解 譯器312。VoiceXML片段330可指定一可用來處理已接收 之語音發言之文法。在多模式互動致能多個裝置之情況 下,視需要可包含一組態襠案320以指定諸如電話、行動 電话、家庭安全系統、儀錶.板音訊/通信系統、電腦系 統、攜帶型電腦系統之一或多個不同裝置。在組轉樓案 320内,可為每一裝置指派唯一地識別該裝置之識別符。 在一實施例中,於使用解譯器312暫存VoiceXML片段33〇 之前,應用程式305可存取組態檔案320,以獲得正被使用 104804.doc 1353585 之裝置之識別碼。 系統300利用命令、控制及内容導航標記語言(C3N),其 中應用程式305以該語言使用解譯器312暫存基於諸如
VoiceXML<link>之C3N文法之VoiceXML·鏈接。藉由使該 鏈接中之文法匹配所產生之多個事件(如圖所示)被傳播回 至應用程式305。藉由指定基於C3N文法且由C3N鏈接文法 表示之一或多個鏈接元素,可使至應用程式3〇5之語音輸 入匹配。意即,解譯器312可用C3N鏈接文法來使自應用 程式3 0 5接收之語音輸入匹配。當偵測到匹配時,解譯器 312可產生一或多個事件,其被傳送回至應用程式3〇5。 更確切地說’如圖5中說明的,當需要自動填入時,文 法產生模組315產生C3N鏈接文法。C3N鏈接文法係基於使 用者資料檔。應用程式305隨後指示解譯器312添加鏈 接文法。C3N键接文法促使事件模組325創建自動填入事 件。當回應语音發言而勢行該事件時,該事件促使來自使 用者資料檔之圖形輸入填入表格攔位。’ 舉例而言,假設如上所述之相同使用者資料檔,以下基 於VoiceXML之應用程式使用要素、標記短語元素及值元 素來產生根據本實施例之文法: 104804.doc •12· 1353585
<vxml :link eventexpH-"application.lastresuIt$.interpretation.c3n> 〈grammar〉 <![CDATA[ #JSGFVl.t) grammar user_profile; public <user_profile> + Browser fill [my] ( fi^st name {$.c3n = "command.autofill.firstnaine":} I last naihe {$.έ3η 亡"command.aut.ofilUastiiame";} I street address. {$.c3n = "command.aut6filladress";} • " . ]]> </grammar> 使用包含於對應SI串或標記之一部分中之標記短語及對 應關鍵字來建立該文法。該文法例示性地經構建以便匹配 諸如”填入我的街道地址"之短語。VoiceXML鏈接回應語音 發言而促使一事件得以傳播。系統300藉由搜尋使用者資 料檔以獲得該地址之值而回應該事件,其被解譯為自動填 入命令。回應之結果為用值"8051國會大道"自動填入表格 欄位。 圖6提供說明根據本發明之又一實施例之方法400的流程 圖。該方法400在步驟410處開始,在該步驟410中剖析一 文件以判定X+V文件在使用者資料檔域中是否含有同步聲 音攔位。在步驟412處為每一攔位產生一 VoiceXML欄位文 法。 在步驟414處,產生一基於使用者資料檔之標記短語及 104804.doc •13- 叫585 對應值之自動填入文法,該值包含在一51串或標記中。在 步驟416處’致能VoiceXML欄位文法及自動填入文法。回 應語音發言’在步驟418處執行SI串以使得結果為包含於 SI串或標記中之值。在步驟420處,用該結果自動填入一 視覺欄值。
圖7提供說明根據本發明之又一不同實施例之方法5〇〇的 流程圖。在步驟5〇2中,創建一具有對應於使用者資料檔 之攔位之鏈接文法。在步驟5〇4處,一解譯器添加該鏈接 文法。該鏈接在步驟506處回應語音發言且當網頁中一攔 位受到關注時產生一事件。
本發明可在硬體、軟體或硬體與軟體之組合中實現。本 發明可在電腦系統中以集中樣式實現,或以分散樣式實 現,其中不同元件遍佈於若干互相連接之電腦系統。任何 —種電腦系統或其它經調適以執行本文中描述之方法之裝 置係適宜的。硬體與軟體之典型組合可為具有電腦程式: 通用電知系統,當載人並執行該電腦程式時,其控制電 糸統以使電腦系統執行本文中描述之方法。 本發明亦可體現於電腦程式 ^ ^ 〇 ^ 能本文中描述之方法之實所有致 時能夠執行該等方法。電m统 , 式在本文中意謂一組指令之 任何表達(以任何語言、 7之 . J辱或記數法表達),該組指令
思欲使具有資訊處理能 相V 丁本_ 之系統直接執行特定功能哎在以
下步驟之任一者或兩者後 此次在U t m… 後執仃特定功能、)轉換至另-达 。私式碼或讀法:如Μ㈣形式複^ - 104804.doc 1353585 本發明可體現於其它形式中而不會背離其精神或本質屬 性。因此,當指示本發明之範疇時,需參考以下申請專利 範圍而不是前述之說明書。 【圖式簡單說明】 圖1係說明一多模式通信環境之示意圖’根據本發明之 一實施例之系統可用於其中。
圖2係根據本發明之一實施例之系統的示意圖。 圖3係由圖2之系統執行之操作之示意圖。 圖4係根據本發明之另一實施例之系統的示意圖。 圖5係由圖4之系統執行之操作之示意圖。 實施例之方法的流程圖。 圖6係說明根據本發明之_ 實施例之方法的流程圖 圖7係說明根據本發明之另— 【主要元件符號說明】 100 多模式通信環境 140 自動語音辨識引擎 145 本文至語音引擎 150 通信網路 155 電腦系統 160 電話 200 聲致自動填入系統 205 應用程式
210 API 211 解譯器 215 文法產生模組 104804.doc -15* 1353585 217 剖析模組 220 事件模組 221 語音服務介面 300 聲致自動填入系統 305 應用程式
310 API 312 解譯器 315 文法產生模組 320 組態檔案 325 事件模組 330 VXML 片段
-16· 104804.doc
Claims (1)
1353585 第094131515號專利申請案 --- 中文申請專利範圍替換本(1〇〇年5月) I⑽年Γ护Ο日修正本 十、申請專利範圍: --:一一 1. 一種在一多模式通信環境中用來回應一語音發言而自動 填入表格攔位之電腦實施之方法,該多模式通信環境 具有一實施一 XHTML+VXML(X+V)標記語言之網頁瀏覽 器’該方法包括: /析一 X+V文件以決定一使用者資料檔域中的同步聲 音欄位’其中—时聲音攔位參照—表格攔位,該表格 欄位㈣語音及圖形輸人之同步來填人該表格欄位,且 • 一使用者資料檔域參照,將被填入對應-使用者資料標 之資料的表格欄位; 對於每個被決定之同步聲音攔位,在運作時動態地產 生至少一對應於該表格欄位之文法,該至少一文法係基 於一使用者資料檔,且包括一語義解譯及 創建—基於該至少一文法且回應於該語音發言之自動 填入事件,該自動填入事件促使以對應於該使用者資料 Φ 檔之資料填入該表格攔位並包含至少一部分不在該語音 發言之資料。 月长項1之方法,其中填入該表格欄位之該資料係擷 取自-特定針對該使用者資料檔之表之一記錄該記錄 在該資料與該語音發言之間建立一關聯。 求項1之方法,其中填入該表格攔位之該資料包含 除包含於該語音發言之—語音至本文轉換内之資訊以外 之資訊。 (如請求们之方法,其中該產生至少一文法包括產生至 104804-1000520.doc 少 _ 古、 法’該至少一文法界定一對應於該同步聲音表格 櫚位之表格爛位文法。 。月求項4之方法’該產生至少一文法包括另外產生一 土於&§己短語及一包含於該語義解譯串中之值的自動 填入文法。 立月长項5之方法,其中該自動填入事件促使回應該語 θ發言’以包含於該語義解譯串中之值填入該表格欄 仇。 如叫求項1之方法,該產生至少一文法包括產生一聲音 8命7及控制文法以及一内容導航文法中之至少一者。 如4求項1之方法,其中該表格欄位係一聲音標記語言 文件之一表格欄位,且其中該產生步驟包括產生至少一 文法忒至少—文法界定一對應於該表格欄位之鏈接文 法。 9.—種在H切信環境巾用細應-語音發言以自動 :入-表格欄位之裝置,該多模式通信環境具有一實施 HTML+VXML(X+V)標記語言之網頁潘j覽器,該裝置 包括一硬體及軟體之組合來實施 〜-用來剖析_x+v標記語言文件之剖析模組,用來決 疋该x+v標記語言文件是否包含—參照-表格棚位之同 步聲音攔位,該表格欄位利用語音及圖形輸入之同步來 填入該表格欄位’且__使用者資料檀域參照將被填入對 應一使用者資料檔之資料的表格欄位; 在運作時用來動態地產生至少一個對應於每個決定 I04804-I000520.doc •2· 1353585 之同步聲音攔位之文法之文法產生模組,該至少一文法 係基於—使用者資料檔且包括一語義解譯串;及 用來創建一基於該至少一文法且回應於該語音發言 之自動填入事件之自動填入事件模組,該自動填入事件 促使以對應於該使用者資料擋之資料填入該表格欄位並 包3至少一部分不在該語音發言之資料。 I .如吻求項9之裝置,其中該文法產生模組包括一用來產 生至少一文法之聲音標記語言解譯器,該至少一文法界 定一對應於該同步聲音表格攔位之表格攔位文法。 II _如叫求項1 〇之裝置,其中該聲音標記語言解譯器另外產 生一基於一標記短語及一包含於該語義解譯串中之值的 自動填入文法。 12. 如請求仙之裝置中自動填人事件促使回應該語音 發言,以包含於該語義解譯串中之該值填入該表格攔 位。 13. 如請求項9之裝置,其中該文法產生模組包括一經組態 以產生一聲音標記s吾言鍵接文法之谬j覽器。 14. 如請求項13之裝置’其中該自動填入事件係—回應於該 鏈接文法之聲音標記語言自動填入事件,且該自動填入 事件促使該瀏覽器以將對應於該使用者資料檔之資料填 入該表格糊位。 15. —種用於一資料通信網路中之電腦可讀儲存媒體,該電 月®可讀儲存媒體包括多個電腦指令以供: 剖析一X+V文件來決定一使用♦資料_中的同步聲 104804.1000520.doc 1353585 曰糊位’其中-同步聲音欄位參照—表格爛位該表格 攔位利用βσ a及圖形輪人之同步來填人該表格棚位且 吏用者資料播域參照將被填入對應一使用者資料播之 資料的表格攔位; 對於每個被決定之同步聲音欄位,在運作時動態地產 生至少-對應於該表格欄位之文法,該至少—文法係基 於一使用者資料檔’且包括-語義解譯_ ;且 創建-基於該至少一文法且回應於該語音發言之自動 填入事件,該自動填人事件促使以對應於該使用者資料 檔之資料填入該表格欄位並包含至少_部分不在該語音 發言之資料。 曰 16. 17. 如請求们5之電腦可讀儲存媒體,其中填人該表格搁位 之该貧料係操取卜特定針對該使用者資料稽之表之一 記錄’該記錄在該資料與該語音發言<間建p關聯, ^其中填人該表格欄位之該f料包含除包含於該語音發 s之一浯音至本文轉換内之資訊以外之資訊。 如請求項15之電腦可讀儲存媒體,其中該產生至少— 法包括-用來產生至少一文法之電腦指令,該至二:文 法界定一對應於該同步聲音表格糊位之表格搁位:法文 104804-1000520.doc • 4 -
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US7739117B2 (en) | 2010-06-15 |
CN1752975B (zh) | 2011-07-06 |
US20060064302A1 (en) | 2006-03-23 |
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