TWI342472B - System for managing and repairing an appliance, non-volatile memory device, appliance, and method for managing and repairing an appliance - Google Patents

Description

1342472 IX. Description of the invention: [Technical field to which the invention pertains] More specifically, the present invention relates to a computing system, and an electrical device "), which enables an application of an apparatus to be activated by an electrical device or device (this article Commonly referred to as "using a flash memory device stored in a flash memory device. [Prior Art] φ various traditional devices/equipment/electrical devices, such as automobiles, digital cameras, and other types of devices The instructions are collectively referred to as "electrical equipment. Often used for personal and business purposes... some of these electrical devices have built-in computing systems (including processors, special application integrated circuits (asic) and others) that control electrical The equipment operates and collects information related to electrical equipment, including error codes, operating environment parameters, and other information. The computer code (or WEI blade) used for electrical equipment often needs to be upgraded. In addition, it may be required to save Take diagnostic information about electrical equipment to perform diagnostic, maintenance, or troubleshooting operations. The routine process of checking 7 diagnostics/troubleshooting electrical equipment is complicated and lengthy. Consumers often have to make an appointment with the repair shop/dealer to enable the electrical equipment to be diagnosed. The electrical equipment is then carried to the repair station or technician. Come to the electrical 6X office to diagnose the problem or perform routine maintenance. Once the problem has been diagnosed (or the electrical equipment is checked, this statement is used throughout this manual), the repaired part is ordered and the electrical equipment is subsequently repaired/repaired. Labor is poor and can cause delays when ordering parts/maintaining such electrical equipment. 116770.doc 1J42472 Day: The familiar process of these electrical & objects is also inefficient. Do not pay these electrical equipment to an authorized dealer (lersh) P) / repair station to update the electrical equipment / software (or technicians have to access the electrical equipment and update t read / software). 'And the method and system for effectively managing such electrical equipment 0 [Invention] [In the aspect; providing a system for maintaining and repairing electrical equipment The system includes a non-volatile memory device for self-contained devices and a storage device for processing the collected information; and a computing system with the non-volatile memory device Establishing an interface to collect money from the collection, wherein the application is initiated from the non-volatile memory device after the non-volatile memory device establishes an interface with the computing system and the application provides - (4) (4) The interface is used to maintain and repair the electrical device. In another aspect, a non-volatile memory device is provided that establishes an interface with the electrical device. The memory device includes a memory controller and a complex device. A non-volatile memory unit, "This non-volatile memory device is self-contained. Xuan Electric sighs to collect information and stores one for processing in the plurality of memory units! a programming system for collecting information; and establishing an interface with the computing system 'the metering system receives the collected information from the non-volatile memory device', wherein the non-volatile memory device establishes an interface with the computing system from the non-volatile The memory device launches the application; the program provides - a user interface with optional options to maintain and repair: the H6770.doc 1342472 gas device; wherein the non-volatile memory device is automatically selected for use based on the collected information The user's option, or a user-selectable option is presented to the user via a network system. In another aspect, an electrical device is provided. The electrical device includes an interface for transporting an asset between the electrical device and a non-volatile memory device, wherein the non-volatile memory device collects and stores the electrical device from the electrical device - for processing An application of the collected information; and a metering system that interfaces with the non-volatile memory device to receive the collected information from the non-volatile device; wherein the non-volatile memory device and the & a system Qian Li, from the non-volatile memory ^ stomach application, and the application provides a user with an optional option to maintain and repair the electrical device. ~, sample "provided - kind of maintenance and repair - electrical equipment = 2 Γ including data collected from the electrical equipment, where - non-volatile body: the electrical equipment to collect information; in the non-volatile memory 4 different systems After the interface is established, a non-volatile memory device is activated from the non-volatile memory device "V 4+ , ~ ^ ', the application provides an optional option 22 to maintain and repair the electrical device; contact-word server, And Jiang Qian access - net material is connected and connected to the material feeder; The information of the & set is transmitted from the non-volatile memory device to the word service: this is short [invention] so that the nature of the present invention can be quickly understood. ** &&; 附图 附图 挲 挲 挲 挲 实施 实施 实施 实施 实施 实施 实施 实施 实施 实施 实施 实施 [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ [ II II II II II 11 'Final flash memory can also be called, flash flash is used for self-complexing B η. 匕 杂 )), ~ even different types of electrical equipment (for example, cars, electricity... For example, electronic products of digital cameras, and any other type of equipment/devices that can be connected to = set up) are associated with electrical equipment-related flash memory devices and -= hair gates & faces are loaded from the flash memory device The application triggers a server connection. τ, 啊 The data collected including the broken information is uploaded to the remote server. It initiates different types of tasks and/or user interactions: tasks. Some of these tasks include ordering parts, scheduling appointments (app〇imment), finding local experts (4) electrical equipment, and other tasks. The servo H can also be loaded with a code to the flash memory device τ to upgrade the firmware (or software) of the electrical device or to reset the electrical device or its diagnostic code. In addition, based on the information collected, the storage device may also decide what information/information to present to the user. For example, the storage device may present portions of the holder's manual or the holder's manual based on the collected data. To facilitate an understanding of the preferred embodiment, the overall architecture of the overall system and computing system/non-volatile memory storage device will first be described. The specific architecture and operation of the preferred embodiment will be described later in this general architecture. Overall System Figure 1 shows a top-level block diagram of a system for collecting information about traditional types of electrical equipment II6770.doc 1342472 and managing this information to maintain/repair electrical equipment 10. The electrical device 10, as shown in Figure 1A, can be a car, a digital camera, an electrical device (refrigerator), or any other device that can interface with the flash memory device 50. In one aspect, electrical device 10 includes a universal serial bus (USB) connector (or any other standard/private interface) to connect to flash memory device 5. It should be noted that the adaptive aspects of the present invention are not limited to any particular type of interface.

The flash memory device 50 stores applications for collecting electrical device information. For example, the flash memory device 5 collects diagnostic/repair data, error codes (if any), environmental data associated with the overall electrical device, code associated with the electrical device 10, or can be used for maintenance/repair / Repair any other information of electrical equipment 10 (commonly presented as information 6〇). In the - state, the flash memory device 5G is portable and can be removed from the electrical device 1 after the basin collects the data 60 to establish an interface with the computing system 2A. It is worth noting that the 'flash memory device 5 () can pass the smart connector

(or any other interface) is physically coupled to computing system 2 or provides data 60 to computing system 20 via benefit lines, Bluetooth, optical, or using other non-contact techniques. Prepare a suitable user interface based on the application stored in the flash memory device 50. This user interface is displayed on the display device (such as monitor 20 且) and includes suitable 、, over 0 hours, graphic information, video/audio sil heart, website or via network 3 凌/凌远, The other network resources of the server 40. The user interface is provided based on the data 60. H6770.doc i 1342472 In one aspect, the flash memory device 50 can decrypt the self-electrical device Π) The computer (e.g., the feeder 40) having a special Internet Protocol (ΙΡ) address is based on the collected data, and the flash memory device 50 can also determine what f#/information is presented to the user. For the purposes of the column, the storage device may present part of the holder's manual or the holder's manual based on the information collected. In a sample towel, if the user interface provides a certain table, the form can be automatically filled out based on the f material 60. Information that is automatically filled in includes (but is not limited to) a password, serial number (such as vehicle VIN number), user name, expiration date, verification information (if any), or any other type of information. The information from the form is sent to the servo (4) and the appropriate action is taken as described below.

In another aspect, based on the data 6G, the manufacturer interface provides the user with local resources, such as a local repair shop/distributor or any other entity that can assist the user in properly repairing/maintaining the electrical device. In one aspect, the Y user interface is based on the data 60 to provide the user with a website that can assist in solving (or for preventive maintenance) resources that can be diagnosed. In another aspect, the user interface also provides a link to a dealer/repair site or any other website/network component so that the user can schedule maintenance/repair appointments automatically. The user interface also provides part booking options based on data 6 via server 4 or any other entity. Therefore, based on the information collected, users can find local resources, schedule appointments, and order parts for electrical equipment. Once the forms are filled in or not filled, the server 40 is contacted via a network (e.g., the Internet). The server 4 receives the form information from the data 6 or H6770.doc 1342472 any other information; based on this connection, n benefit 40 can perform certain tasks, such as any code, system 7 firmware update or auxiliary Any other maintenance/repair: In another aspect, the Dragon 40 provides the user with local resources, a user interface to schedule appointments, and/or order parts. The computing system 20 provides information, information, instructions or updates to the flash memory device 5() from the listener 4. The flash memory device 5 receives the updates and processes the new information/data internally (using the electrical device application stored in the flash memory device). This information can then be uploaded to electrical device 10. These updates may include (4) physical upgrades, reset instructions, operational parameters, or other such information or instructions. When the flash memory device 50 is updated locally or from a remote server, all or part of the data is displayed on the display device attached to the computing system that establishes the interface with the flash memory device 50. It is worth noting that the invention is not limited to any particular type of computing system. For example, a desktop, notebook or laptop computer can be used as described below; a palm-sized device; a video converter or any other system capable of executing a computer-executable private step to implement various aspects of the present invention . Computing system / flash memory

1B shows a block diagram of a computing system (also referred to as a "host system,", "computer" or 'host") 20 that includes a central processing unit coupled to system bus 101B ( "cpu") (or microprocessor) 1〇1. The random access main δ mnemonic ("RAM") 〇3 is coupled to the system bus 〇1B and provides access to the memory storage for the CPU 101. When executing the program instruction, the CPU 116770.doc 1342472 a super/note computer or any other type of computing system. The host system 10 is coupled to a flash memory device 5, the flash memory device includes a controller module 1 〇 6 (also can be Called ""memory controller" or "controller") and solid state memory module 丨〇7·丨〇8 (shown as memory module #1 and memory module #N). controller mode The group 6 establishes an interface with the host system 10 via a bus interface 104 or directly via the system bus 1 1B or another peripheral bus (not shown). There are currently many commercially available different flash memory cards/devices. Examples are CompactFlash (CF), MultiMediaCard (MMC), Secure Digital (SD), miniSD, Memory Stick, SmartMedia, and

Memory card such as TransFlash. Although each of these cards has a unique mechanical and/or electronic interface according to its standardized specifications, such as the Universal Serial Bus (USB) specification, which is incorporated herein by reference in its entirety, The flash memory is very similar. These cards are all commercially available from SanDisk Corporation, the assignee of the present invention. SanDisk also offers a series of flash drives under its ~ café trademark. These flash drives are universal plug-in bus plugs that are connected to the host in a small package by being plugged into the host's coffee outlet. The handheld memory system in the middle. Each of these memory cards and flash drives includes a controller that establishes an interface and controls the operation of the flash memory within it. The host system using these memory cards and flash drives is numerous and includes 1 personal computer (PC), laptop and other unbuttoned thin, cellular phones, personal digital assistants (PDAs), machines, Digital cinema camera and portable audio player. Although the main H6770.doc -13 - 1342472 includes a built-in socket for one or more types of memory cards or flash drives, some hosts require an adapter into which the memory card is inserted. The NAND architecture of the memory cell arrays 107-108 is currently preferred, although other architectures, such as N〇r, may be used instead. It can be found as φ by U.S. Patent Nos. 5,570,315, 5,774,397, 6,046,935, M73'746' 6,456,528, 6,522,580, 6,771,536 and 6,781,877, and U.S. Patent Application Publication No. 2/3/147,278,278. An example of a NAND flash memory and part of its operation. FIG. 1C shows a block diagram of the internal architecture of the controller module 1-6. The controller module 106 includes a microcontroller 109 that interfaces with various other components via the interface logic lu. The memory 110 stores firmware and software used by the microcontroller 1〇9 to control the operation of the flash memory device 50. instruction. Memory 11 can be volatile reprogrammable random access memory ("RAM"), non-reprogrammable non-volatile memory ("R〇M,"), single-programmable memory Or reprogrammable fast lightning erasable and programmable read-only memory • ("EEPROM"). Host " face 113 and host system 2〇 interface, and flash interface 112 and memory module 107-108 establishes an interface. The Internet may use the Internet to perform process steps in accordance with an aspect of the present invention. The following provides a brief description of the Internet. The Internet is via well-known protocols (eg, Transmission Control Protocol ( Tcp)/Internet Protocol (IP) connects a large number of computers into a huge network around the world. The information on the Internet is stored globally as the hypertext standard 116770.doc •14- 1342472. Use other signs

Such as the public available electricity (four) collection for the full __ (www) έ stretch mark language W3C known all the language ("HTML") written computer archives 'for example by W3C (XML) (version 1, second 'It is used to navigate the webpage of the Internet (the displayable page can have a connection with the WWW multimedia-enabled hypertext system, and is composed of numerous images and text files on the computer monitor) Each web page can connect to other pages on any computer on the Internet. Typical Internet users use a web browser called "web browser," which connects to the Internet. It can be connected to the Internet via a dedicated network or Internet service provider. The web browser can be operated on any computer connected to the Internet. Currently, various browsers are available, two of which are the main browsers. For Netscape Navigator (Netscape Navigat〇r) and Μsoft.. Same-network explorer (Micr〇s〇ft internet ΕΧρ丨〇rer). The website viewer receives the request and sends a request to the web server and from • WWW obtains information. The web server sends the requested data to the requesting user's program when it receives the request. Hyper-media has been represented by the standard naming convention known as the Uniform Resource Locator ("URL") Links and links to web services. Most files or services can be represented by URLs that allow web browsers to directly reach any file stored on any www server. Use well-known protocols over TCP/IP protocols (including super The text transfer protocol ("HTTP"), wide-area information service ("WAIS"), and file transfer protocol ("FTP") access information from the WWW. The standard WWW shell transfer format is hypertext. Transport Protocol (HTTP) 116770.doc 1342472 can be integrated into a single application or operated as an individual function block. The feeder 4G communicates with the computing system 2()/flash memory device 50 via the device communication module. The group receives information 6〇 or information provided via the user interface (described below with respect to Figure 2C). The data processing module processes the funds received from the application. The data processing module 40B is coupled to the local resource module 4〇E. The local resource module can provide the user with a list of repair shop/dealer/technician information based on the information received by the feeder 4. In the course of the schedule, ~4〇D will provide the user with an instant scheduling option based on the information transmitted to the word processor 4(). The data processing module also establishes an interface with the repair information module 4〇F, and repairs the information module. The user is provided with information related to the repair (audio, video or text file). The data processing module encapsulates the relevant information based on the information received from the flash memory device 50 and/or the user input. This information is then sent via network 30 to (4) memory device 5q and/or to the user. The data processing module 40B also establishes an interface with the upgrade module 4〇c, and the upgrade module 4〇C can be based on the information transmitted from the flash memory device 5〇 to the server 40 to the electrical device, the reset code, Diagnostic system upgrades or other information provided upgrades. User Interface Figure 2C shows no more than the user's most τ^Ρ white layer block diagram on the device (such as the monitor 骂8). The user interface can have various features and can be presented in a number of ways. 116770.doc 1342472 User; 200 200A provides a form 2GGB m for gathering/composing 贫 related to electrical equipment 1,, can be automatically filled out based on f secret ^ 200B, and / or user can enter News. The layout/content of the Form 2 cap can vary based on the type of electrical equipment and the type of information collected. The cow is a case. If a specific problem is detected based on the collected data 60, a special money type form can be displayed. These forms can be used to simply (4) data 6〇 or collect additional information from the user that can help repair/serve the electrical equipment.

The user interface 200A also provides the user with a link to the electrical equipment resource 2〇〇c. These resources can be transitioned based on the data 60. Such resources include, but are not limited to, information about repair shops, dealers, technicians, equipment-related websites, or other information (such as websites). Based on the data 60 and using (4) Scheduler 2〇〇D, the user is given the option to schedule a reservation/service entity reservation, (using Schedule Center 40D) to synchronize the appointment with the server 4〇.

The user interface 200A also uses the part scheduler 2 to provide the user with an option to order parts (when needed). The parts scheduler is integrated with the dealer/feeder or any other entity. Application 2 is based on the collected data 60 recommended parts replacement / upgrade. The video also provides a video window 2', which can be displayed from the vocabulary device. 4 (for example, the self-service command _ type video and command is based on the 60 ° function also provided via the user interface · A - description function Table 2〇〇G. Energy meter 200G can be expected or based on (4) capital (4) to explain from 116770.doc •18· 1342472 This permission user to view information about the fast break data t]. The device 50 collects the barren beetle. The server 40 can be based on the funds. 7 collected data 60 stream description process flow: Figure 3 shows an aspect of the present invention for self-breaking information, using a user interface 2〇〇A, Department: Process flow diagram of the collection of information in the collection. 4Materials 6G and update electrical design

^ Finely to Figure 3, in step _, the flash memory device _ = device 1 〇 collect information 60. Information 6〇 includes diagnostic data, error codes, information related to the environment and any other information. Electrical Equipment] The embedded system downloads the information 60 to the flash memory device 5() and stores it in the memory unit 1〇7_1〇8. After collecting the data, in step S302, the flash memory device 5 is capable of accessing the computing system (4) of the network 30 to establish an interface. As stated above,

The flash memory device 50 can be used to transfer data to the computing system using a standard/private interface or can communicate via a wireless connection. Once the flash memory device 50 has established an interface with the computing system 2, an electrical device application (e.g., 2) is launched in step S304. The application 0 can be started by the processor 1〇1 after copying the executable file into the RAM 103. In another aspect, the flash memory device 5 uses the controller module 1 〇6 to assist in launching the application 200. In one aspect, the U3 standard specification published by the u3 consortium facilitates the flash memory device 5 to launch the application 200. The υ3 specifications available from the website U3.c〇m are cited in full text and 116770.doc -19. In step S306, a user interface is provided to the user (e.g., user interface 200A (described above with respect to Figure 2C)). As described above, the user interface allows the user to perform various tasks such as scheduling appointments, ordering parts, and others. Pre-filled forms related to electrical equipment are also available. In step S308, a connection to the server 4 is established via the network 3. • In step S310, the server 40 is provided with a pre-written form, information 60 and/or user input. The server (10) analyzes all of the information it receives via the user interface and from the flash memory device 50. Based on this information, in step S3 12, the feeder 4 downloads the upgrade to the flash memory device 50, which includes the diagnostic reset code, the firmware update, and/or any other information. In step S34, the flash memory device 5 processes the received information and transmits the information to the electrical sigh 10. The electrical equipment 1 〇 firmware, _ operating parameters and operation code can be upgraded accordingly. In one aspect of the invention, computing system 20 need not have electrical device 10 special applications/software. The flash memory device 5 stores the application _ and related materials. In another aspect of the invention, the user does not have to carry the electrical device 1G to the repair shop for the electrical device diagnostic 1 or to allow the technician to access the electrical device as an alternative to the data collector and the remote word processor. Communication. In still, if desired, the user can make an appointment and/or order parts based on the collected data. & is minimized and the H6770.doc •20· 1342472 process is valid. In another aspect of the invention, the electrical device 10 can use the upgrade code/object without carrying the electrical device 1 to the repair shop. Although the invention has been described above with respect to the embodiments of the present invention, it is understood that the invention is not limited to the embodiments described above. City, the present invention is intended to cover various changes and equal configurations within the spirit and scope of the special (4).

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1A is a block diagram showing an overall system for collecting/processing information related to electrical equipment; FIG. 1A is a block diagram showing the internal structure of the computing system in FIG. 1A. FIG. Block diagram 1D of the memory controller of the device shows a hierarchical block diagram according to the present invention; the aspect used for the flash memory map; the highest electrical equipment used in the aspect

2A shows a high level block diagram in accordance with the present invention; FIG. 2B shows a block diagram in accordance with one of the present invention; the most exemplary server application/architecture of an electrical device application of FIG. 2C is not in accordance with the present invention. Figure 3 shows a process flow diagram for the 'information' that is not in accordance with the present invention. Collection 'Processing Electrical Equipment' [Main Component Symbol Description] 10 Electrical Equipment / Host System 116770.doc • 21 - 1342472 10A ΙΟΒ IOC 10D 10E 20 20A 30

40 40A 40B 40C 40D 40E 40F 50 60 101 101A 101B 102 102A 102B 116770.doc Processor Local Bus RAM ROM Interface Computing System / Host System / Computer / Host Monitor Network / Computer Network Server Device Communication Module /Communication Module Data Processing Module Upgrade Module Scheduling Center Local Resource Module Repair Information Module Flash Memory Device / Flash Memory / Flash Memory Device Information / Information Central Processing Unit / CPU / Micro Processing / processor network interface 汇 system bus read only memory / ROM I / O device interface hard disk -22 - 1342472 103 104 106 107

108 109 110 111 112 113 200 200A Random Access Master Memory/RAM Bus Interface Controller Module / Memory Controller / Controller Solid State Memory Module / Memory Module # 1 / Memory Cell Array / Fast Flash memory cell solid state memory module / memory module #N / memory cell array / flash memory cell microcontroller memory interface logic flash interface host interface electrical device application / application monitor / use Interface

200B 200C 200D 200E 200F 200G 201 202 Form Electrical Equipment Resources Scheduler Part Scheduler Video Window Description Menu Electrical Equipment Interface Module Communication Module 203 Processing Module 204 Host Interface Module 116770.doc -23 -

Claims (1)

I342472松第095144509 Patent application Chinese application for the replacement of patent scope (October 99) Office ^ Ten, the scope of application for patent: month y code, 1. A system for maintaining and repairing an electrical device, including : a non-volatile memory device for collecting funds from the electrical device and relying on - an application for processing the collected information; and a computing system establishing the non-volatile memory device The information collected by the interface (4) causes the application to be launched from the non-volatile memory device after the non-volatile memory device establishes an interface with the metering system; and the application provides - with optional options The user interface to maintain and repair the electrical device. 2. The system of claim 1, wherein the computing system is coupled to a server via a network and the collected information is sent to the server. 3. The system of claim 1, wherein the user interface provides a user with an option to schedule a reservation for one of the resources associated with the electrical device. 4. The system of claim 3, wherein the resource associated with the electrical device comprises an electrical equipment distributor, a repair facility, and a technician. 5. The system of claim 2, wherein based on the collected information, the user is provided with a form and automatically inserts information in the form; and the information from the form is sent to the server, wherein The non-volatile memory device provides the form after receiving the collected information. 6. The system of claim 2, wherein after receiving the collected information by the computing system or the server, the computing system displays a form and the non-volatile memory device assists the user in completing all or part of the automatic The form. 116770-991029.doc 7. The system of claim 1, wherein the user interface is a second user, and the website address is based on the collected information. A system of claim 1, wherein the non-volatile memory device is operatively coupled to a network based on the collected information. 9. The system of claim 2, wherein the servo is sent to the non-volatile memory device by the overnight device based on the collected information. 〇· 如 月 月 月 月 9 9 9 9 9 9 9 9 月 月 月 月 月 月 月 月 月 该 该 该 该 该 该 该 该 该 该 该 该 该 该 该 该11. The system of claim 9, wherein the non-volatile memory device transmits an update received from the word processor to the electrical device. 12. A non-volatile memory device that interfaces with an electrical device, comprising: a memory controller and a plurality of non-volatile memory cells, wherein the non-volatile memory device collects information from the electrical device and Storing at the plurality of memory units - an application for processing the collected information - and establishing an interface with the -6 system, the computing system receiving the collected information from the non-volatile memory device, The application is launched from the non-volatile memory device after the non-volatile memory device establishes an interface with the computing system; and the application provides a user interface with optional options to maintain and repair the electrical device; The non-volatile memory device automatically selects an option for the user based on the collected information to present a user selectable option 13 • as non-volatile as request item 12 or via a network system A user&&'''''''''' The server and the collected information are sent to the server. 14. The non-volatile memory device of claim 12, wherein the user interface provides the user with an option to schedule a reservation for one of the resources associated with the electrical device. 15. The non-volatile memory device of claim 14, wherein the > source associated with the electrical device comprises an electrical equipment distributor, a repair facility, and a technician. 16. The non-volatile memory device of claim 13, wherein the user is provided with a form based on the collected information and automatically inserts information in the form; and the form information is sent to the server, wherein The form is provided after receiving the collected information from the non-volatile memory device. 17. The non-volatile memory device of claim 12, wherein the user interface provides the user with a website' and a website address is based on the collected information. 18. The non-volatile memory device of claim 12, wherein the non-volatile memory device device is operative to connect to the network based on the collected information. 19. The non-volatile memory device of claim 12, wherein the electrical device comprises a car, a digital camera, and an industrial device. 20. The non-volatile memory device of claim 13, wherein the server sends an update to the non-volatile memory device based on the collected information. 21. The non-volatile memory device of claim 20, wherein the updates include electrical device firmware updates, reset codes, user instructions, and electrical equipment systems 116770-991029.doc 1342472 22, 23. 24. 25. 26. 26. 27. The non-volatile memory device of claim 20, wherein the non-volatile memory device transmits an update received from the server to the electrical device. An electrical device comprising: an interface for transmitting information between the electrical device and a non-volatile memory device, wherein the non-volatile memory device collects information from the electrical device and stores a An application of the collected information; and a computing system that interfaces with the non-volatile memory device to receive the collected information from the non-volatile memory device; wherein the non-volatile memory device and the calculation The application is launched from the non-volatile memory device after the system establishes the interface, and the application provides a user interface with optional options to maintain and repair the electrical device. The electrical device of claim 23, wherein the computing system is coupled to the server via a network and the collected information is sent to the server. The electrical device of claim 23, 'the user interface provides a user-schedule-resource-reservation option', the resource is associated with the electrical device. The electrical device of claim 25, wherein the source associated with the electrical device is an electrical equipment distributor, a repair facility, and a technician. The electrical device of claim 24, wherein a form is automatically inserted into the form based on the user--user: the information from the form is sent to the uniform; wherein the receiving from the non-volatile memory device The information collected is then provided by the word processor or 116770-99l029.doc 28. The computing system provides the form. 29. 30. 31. 32. 33. 34. 35. = Electrical equipment for claim 23 'where the user interface is a user :, website' and the website address is based on the information collected. The electrical device of the claim 23 wherein the non-volatile memory device supplements the connected information to connect to the network. The electrical device of claim 23, wherein the non-volatile memory device automatically selects an option for a user based on the collected information, or presents the user with an option selectable via the network system . The electrical device of claim 24, wherein the server sends an update to the non-volatile memory device based on the collected information. An electrical device as claimed in claim 31, wherein the updates include an initial update of the electrical device, a reset code, a user command, and an electrical system update. Such as. An electrical device of month 3, wherein the non-volatile memory device transmits an update received from the server to the electrical device. The electrical device of claim 23, wherein the electrical device comprises a car, a digital camera, and an industrial device. A method for maintaining and repairing an electrical device, comprising: collecting data from the electrical device, wherein a non-volatile memory device collects information from the electrical device; establishing the non-volatile memory device with a computing system An application is launched from the non-volatile memory device after the interface, wherein the application provides a user interface with optional options to maintain and repair the electrical device; contact a server where the computing system can access the network Road connection 116770-991029.doc The non-volatile memory device is transmitted to and connected to the server; and the collected information is self-server. 36 37 38 39 40. 41. 42. 43. 44. The method of month 35, wherein the user provides the user with an option to make a reservation, the resource being associated with the electrical device. The method of claim 36, wherein the resource associated with the electrical device is an electrical equipment distributor, a repair facility, and a technician. The method of β f item 35, wherein based on the collected information, a form is provided to a user and the information in the form is automatically inserted, and the information from the form is sent to the server; The non-volatile j1A body device is then provided with the form by the feeder or the computing system after the information collected by the (4) device. The method of item 35, wherein the user interface provides a website for a user, and a website address is based on the collected information. The method of claim 35, wherein the non-volatile memory device is operatively coupled to the network based on the collected information. The method of claim 35, wherein the electrical device comprises a car, a digital camera, and an industrial device. The method of suppressing the term 35, wherein the servo benefit is updated to the non-volatile memory device based on the collected information. The method of monthly term 42 wherein the updates include electrical device firmware updates, user commands, reset codes, and electrical device system updates. The method of claim 42, wherein the non-volatile memory device transmits an update received from the I16770-991029.doc 1342472 server to the electrical device. 45. The method of claim 35, wherein the non-volatile memory device automatically selects an option for a user based on the collected message or presents the user with a user via a network system Option. 116770.991029.doc 1342472 Patent application No. 095144509 Chinese figure replacement (October 99) XI. Schema: Correction replacement page on month 1 〇 116770-fig-991029.doc 1342472 2匪 OCN n6770-fig-991029.doc 1342472 01 Meeting 116770-flg-991029.doc 1342472 Figure ID User Interface 20QA Electrical Equipment Related Form 200B Electrical Equipment Resources 200C Video Window 200F Reservation Scheduler 2Q0D Description Function Table 200G Parts Scheduler 2Q0E B2C 116770-fig-991029.doc 1342472 003 SOJ Class J/I Cangzhou SCN IlIi 蝈S揲S2遂S3sms "j^LU/I 击53⁄4嫉li m, * Informations vs 116770-fig.991029.doc 1342472 116770-fig-991029.doc 6· 1342472 116770-fig-991029.doc