TWI221977B - System and method for identifying and establishing preferred modalities or channels for communications based on participants' preferences and contexts - Google Patents

Abstract

A system and method for identifying and establishing preferred modalities or channels for communications based on participants' preferences and capabilities is provided. In one approach, the system attempts to optimize the inferred or directly accessed preferences of a contactee given the accessed or inferred preferences, capabilities and goals of the contactor while keeping the rationale and context of the contactee private. Such optimization can be achieved using preferences and policies concerning handling the attempted contact based on a deterministic specification or through inferring context, content and task under uncertainty by employing decision-theoretic inferences to attempt to maximize the expected utility of the communication to the contactee. The methods may include a consideration of metadata within a standard schema that is transmitted along with a communication attempt, representing information about such attributes as the identity of the contactor, the task at hand, the overall context of the contactor, and the communication capabilities available to the contactor. The invocation of the communication service may be performed in a variety of ways, including single button invocations, and via a communication service that is more deeply integrated with other applications and functionalities. The service can also include automated rescheduling of communications based on a consideration of forecasts of availability of both the contactor and contactee.

Description

1221977 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the Invention () The invention guide: This invention summarizes the principles, including the theoretical inevitability principles used in the system to find and establish data communication. The invention relates in particular to assisting the best communication link between a contact and a contacted person. This communication is based on current and projected preferences, functions and situations of the contacted person and / or contact person that are determined and / or uncertain. As the basis. BACKGROUND OF THE INVENTION: With the increase of available communication forms between contacts and contactees, it becomes more and more worthwhile to find the best communication channel to promote the maximum use of data communication. For example, communication parties can use computers (such as e-mail, JP voice transmission, collaborative editing, etc.), telephones (such as traditional telephones (POTs), mobile phones, satellite phones), face-to-face (such as personal interviews, videoconferencing) Conferences) and other methods of communication using one or more channels (such as telephone and co-editors) ^ maximizing the usefulness or possible utility of such communications depends on the identity of the parties, The type of communication equipment, the type of equipment used to send the start signal, the location of the test and the activities performed; if so, the party may participate in such communications in the future. For example, the first contact may use the first tool and focus on an important task, so the contact may not want to be interrupted by instant messaging unless the screened person is trying to contact something important Work related. However, the second contact may not use any tools, and may not be too focused on unimportant tasks, so they may not mind being interrupted by colleagues contacting various things via instant messaging. Generally speaking, the contact person can apply the Chinese National Standard (CNS) A4 specification (210X 297 mm) on page 5 of this paper. &Quot; 、 耵 ......... violent (Please read the precautions on the back before filling this page} 1221977 A7 B7 V. Description of the invention () (Please read the precautions on the back before filling out this page} To judge What is the best method of communication (for example, contacting the contactee ’s secretary to arrange how and when to contact the contactee) There are limited means of contacting the contactee. Similarly, contactee-owned contact control methods (such as , Taking the phone off the handset, ignoring emails, disabling email applications, leaving instructions to the secretary, etc.) will also be restricted. Therefore, the preferences and needs of the contacted person and the contact person were not noticed. In addition to the real-time method compared to the method that allows users to send potentially disruptive real-time disruptions to asynchronous (such as save and forward) communication formats (such as voice mail, email), the contactee can have preferences Which depends on Some form of contact depends on the situation. For example, when a contact is working on an important document, the contact may prefer to receive instant messages about the important document so that they can perform cuts from the instant message. Down and post, but prefer not to receive instant calls' because this method may need to copy the caller's speech. Similarly, the limited means usually possessed by the contact cannot make such preferences affected Attention (for example, a well-trained secretary, a colleague who is considerate of others), which often fails to satisfy preferences and leads to unwanted disturbances. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs The communication method is complex, but the identification and scheduling communication (such as group talks and group meetings) that makes the best use of multiple parties is more complicated, and identity identification, time scheduling and initiation are often consumed. More time and resources than actually connected. This type of scheduling is when the scheduler and starter do not have complete information about the parties The problem of initiation and initiation will be more serious. Page 6 This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) 1221977 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Five Ministry of Economic Affairs A7 _____ B7_ · 、 Invention description ( ) Purpose of the invention and the following: An overview of the present invention is provided below to provide a basic understanding of the present invention in a certain technical form. This summary is not a complete overview of the present invention. This summary is not intended to indicate the main or key elements of the present invention , Or intentionally interpolate the scope of the present invention. The purpose of this introduction is to present some concepts of the present invention in a simplified manner and to serve as a preface to the following detailed description. The present invention relates to the determination of contacts and contactees. The system and method of the best form of communication between them is based on complete or incomplete information related to the contacted person and / or contact person. In order to maintain the privacy of the contactee, the contactee information used in determining the best form of communication is usually not made known to the contactee. Depending on the best form of communication found, schedules—or multiple schedules, schedules, and / or instantaneous communications between contacts and contactees. Scheduled communications may depend on the current context and communication capabilities of the parties to the communication, and / or on the various possibilities of communication that may be used in the future and / or estimates of the likelihood of the parties in the communication becoming better. In equivalent and / or additional cases, the present invention can display the current list of contacted persons for the contact person, and sort them according to the preferences based on the information considered. In other cases, the best means can be displayed or called directly. This method can consider the priority or value optimization of communication parties; in additional or equivalent cases, the priority of the contactee can be considered. Or value optimization (including preferences of the contactee with respect to the preferences of the contactee). In another embodiment of the invention, one or more principles may be established based on the principles of an organization, and the preferences of the contactee and the contactee may be considered, but these principles may be combined at the enterprise level where the participant is employed. Page 7 This paper size applies Chinese National Standard (CNS) A4 specification (210X 297 mm) ——......... Order ... Please fill in this page again for attention.) 5. Description of the invention () In consideration of this method, the selected communication can fulfill the principle specified by the contactee; secondly (through contactee contact (Preferences of preferences), considering the contact person's eyebrows related to i news. In the general planning of this method, it is described as a given function and cooperation preference of the utility function, and described as a probability distribution about the situation, content and communication. Management, and a set of communication-related decision options (such as a phone call for power, highlighting email writing formats on the contact ’s screen, redirecting contacts to voice mail, etc.), the decision system should be able to choose to enable communication Reasoning for action to its expected maximum. In one embodiment of the present invention, the communication receiver is regarded as a proxy agent because it requests the contactor's attention for the resource. However, the preferences of the contact person may also be considered when trying to maximize the effectiveness of the communication, and within the limits imposed by the contact person. In addition, in an automated environment where a contact person communicates with an automated contactee, the present invention can ignore the communication purpose of the contactee and set the maximum communication use for the contactee as the primary goal. The best form of communication printed by the Employees ’Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs may be based on the following factors: · The available communication channels (including single and multiple simultaneous channels), the tools used to initially attempt to communicate, the preferences of the contactee, the contact Preferences of users, specially selected time, contact group, situation of the contacted person, situation of the contact person, communication needs of the contact person, communication needs of the contact person, communication purpose of the contact person, timetable, priority H expenses, benefits, communication capabilities of the contactee, and communication capabilities of the contactee, but not limited to the above. For example, there are several forms of communication for contributors preparing speeches for the Alliance, which can be contacted through such communication (for example, through personal meetings, telegrams, page 8 This paper applies the Chinese National Standard (CNS) A4 specification (21 °). X 297 mm) 1221977

Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of invention () (e.g., e-mail, co-authored lecture notes, pager, etc.). Two weeks before the speech ’When time is not so urgent, the speech writer may want to receive contacts from different ethnic groups through various forms of communication. For example, speech writers may prefer instant messaging (eg, telecommuting, co-editor) from a group of people (eg president, Bai Lu staff, specific family members), and the type of instant messaging Part of it depends on where the writer of the speech is and what is being done. For example, speech writers may prefer to use the phone when working on a document; they may prefer to use the phone with a computer screen link when co-editing and working on the document; and when away from work, they may prefer to have high Priority email and / or mobile paging. These preferences may be the intention of the speaker writer to maximize the effectiveness of the connection and / or customize the work environment to meet the expectations of the contacted person. Similarly, speechwriters may prefer non-instant communications (such as lower-priority emails) from a second group of people (such as certain members of Congress, certain media, or some close friends), so that Its work will not be interrupted, so the same is to maximize the effectiveness of communications and customize the workplace. In one embodiment of the present invention, when a contact person wants to contact the contacted person, the contact person can use the present invention to find out the communication form, and to provide grade information about the form based on the maximum effectiveness of contact with the contacted person. This utility calculation takes into account current conditions and the probability associated with future conditions. For example, if the president wants to reach the contactee for the purpose of his speech, he can contact the contactee through almost all communication methods, and will choose the method that provides the fastest response. For example, if the speech writer handles the speech on the seat page 9 this paper size applies the Chinese National Standard (CNS) A4 specification (210x297 mm) ..... ... ..Order ......... repair (please read the precautions on the back before filling this page) 1221977

V. Description of the invention () The matter printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs can choose to synchronize the voice channel and share the computer screen for cooperative editing. However, if the speech writer is in the car (as judged by GPS), although immediate mobile phone contact may have the highest communication immediacy ', then wait ten minutes for the speech writer to return home and use his knees. Using a personal computer to write down contacts and / or edits may be more effective. If the speaker writer is outside the range of a mobile phone and no satellite phone is available, someone may be assigned to send a message. In another example, if the vet who is the author of the speech wants to schedule a better visit for a healthy pet one month ago, he can choose a lower priority email and / or voicemail to make the most of it. . As the examples above point out, there are a large number of variables when evaluating the most effective communication methods. The present invention can use the rich information about the contacted person and / or the contacted person to assist in determining the form of communication that can maximize the effectiveness. The present invention sometimes uses the complete data to infer about the best form of communication, but sometimes because the data is very large and complex, the present invention may infer relevant decisions under uncertain circumstances. For example, the decision system may be just a reasoning represented by a probability distribution, and this reasoning is about the availability of the connected person in a state of concern. This reasoning can be dynamically calculated from information functions provided by: the contact's calendar, activity on the desk, ambient volume at the contact's location, and image analysis of the contact's gaze or local activity Etc., but not limited to the above. Motivated by the possibility of trying to choose the best effect expected by the contactee, speculations about the contactee's attention, location, and other forms of the contactee's environment can be used to drive dynamic decisions about communication. Therefore, given a number of specifications on the paper size on page 10, the Chinese National Standard (CNS) A4 specification (210X 297 mm) is applied " " ..... —— · 装 ——: order ... .... paralysis (please read the precautions on the back before filling out this page) 1221977 A7

5. Description of the invention () The situation information of the contact person and / or the contact person, the present invention can judge the best form of communication. (Please read the notes on the back before writing this page) The present invention can help to use a variety of decision methods and choose the best method under different conditions. For example, decisions can be made using simple precedence rules. Another way is to use the preferences of the contacted person and the communication preferences of the contacted person and / or the contact person as the principle of the main form of input. In another case, taking into account the uncertainties of the environment, a theoretical decision can be used to make a decision about the value of the communication. In addition, the selection process can accurately reflect the date and time, which takes into account the orientation of a specific time range to guide communication. For example, the contactee may pay more attention to the form of communication before a certain time (for example, giving a speech), and may pay less attention to the form of communication in the following months. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. In another example, the contact person can specify the desired form of communication and allow the present invention to maximize the utility of the communication within the specified form. Although the contact can choose the initial form of communication, the contact can also be directed to a better form of communication (for example, by message or automatic routing). In one embodiment of the present invention, the communication device may include a "BestCom" button. This button enables the best communication form. The contact does not need to select a form and a winding mode, but the invention makes the selection. If such a service can be provided, when attempting to contact, the future contact can request the future contact to use the present invention to contact the contact. The invention is not limited to the connection between the two parties, nor is it limited to a single communication channel between the two parties. We should understand that multi-channel and / or multi-party communication can be treated as an augmentation of the equivalent architecture. It may be page 11. This paper size applies the Chinese National Standard (CNS) A4 specification (210X 297). V. Explanation of the invention (It will complicate the calculation of the maximum utility, but will not change the basic process of finding and establishing—or several forms of communication—according to the preferences, circumstances and abilities of the communication parties. Employees of the Bureau of Intellectual Property, Ministry of Economic Affairs Consumption cooperatives are printed in another embodiment of the present invention, which takes into account the value of deferred communication. It reschedules the communication schedule through an automated system. This system scans the cat's calendar and infers possibility information—or by establishing A private conversation between potential participants. For example, suppose a contact is trying to reach the contact in an instant manner, and the contact is participating in an important meeting. When the contact is expected to return after the meeting, The best option (such as the one that makes the most sense) may be to reschedule based on calendar information or statistics about the contacts in and out. The time of negotiation, and this information helps to estimate the time that the contact may be free. One form of the present invention is to arrange a better time for both parties by considering the calendar of the contact: Another form facilitates the provision of information to the contact and / or contactee 'and enables the parties to engage in a dialogue that helps to reschedule the contact. This dialogue can generate identity selection information about the contact, which can be used to Choose a possible form of communication. This type of interaction can also be used to schedule group meetings, taking into account: delayed costs (such as the estimated loss of value of the information being transmitted), the current state of attention of the contact, the contact The current state of attention, the possible state of attention of the contact person, the possible state of attention of the contacted person, whether other forms can be used, whether it is possible to multiply the contacted person, and the possibility of being contacted, etc. The invention includes a method for estimating the possible times that a contact can be reached, and this possibility can be used to schedule group meetings, and can be edited on page 12 The paper size applies the Chinese National Standard (CNS) A4 specification (210X 297 mm) 1221977 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention () enables η participants to feel the maximum utility, where n is Integer. For example, the calendar of 'n participants can be viewed to infer that the participants may have free time so that they can share some commonly used forms of communication (such as video conferences, collaborative editing, etc.). In other cases In some cases, there may be an automated analysis of the best way to participate in a group meeting when some participants cannot use the same form of communication as others. In such cases, it may be decided to limit the method (for example Abandon the image link) 'so that it can maintain the equivalent relationship between the participants ^ From this analysis can construct automated meeting requests. To achieve the above and related objectives, embodiments of the present invention are described herein through the following detailed description and with reference to the accompanying drawings. However, these technical forms are merely exemplary ways of applying the principles of the present invention, and the present invention actually includes these technologies and their equivalent forms. With reference to the drawings and the following detailed description, other advantages and novel features of the present invention should be more prominent.

Brief description of MjL: Figure 1 is a block diagram illustrating a system for finding the best form of communication according to one form of the present invention, which is based on the preferences, capabilities, situations, and goals of those involved in the communication. Figure 2 is a block diagram illustrating a system for finding and establishing the best form of communication according to one aspect of the present invention, which is based on the preferences, capabilities, context, and purpose of those involved in the communication. Figure 3 is a block diagram further illustrating a system for finding and establishing the best form of communication according to one form of the present invention. According to the paper standard on page 13 of this paper, the Chinese National Standard (CNS) A4 specification ( 210X297 mm) ----- ——......... Order ......... please (please read the precautions on the back before filling this page) 1221977 A7 B7 5 2. Description of invention () Preference, ability, situation and purpose Fig. 4_ ', Fig. 7K An environment in which the present invention can be used. Figure 5 is a flowchart of a specific method not used to implement one of the technical forms of the present invention. FIG. 6 is a flowchart of another method for implementing a technical form of the present invention. / ;, L Section 7 ® jit ", a diagram of an exemplary operating environment of a system constructed in accordance with the present invention. Figure 8 Temple-" 111 Blocks that are not processed in accordance with the situational awareness of the present invention Figure 9 is a handle tw, marriage One aspect of the present invention illustrates a processing procedure related to the contact person's tasting f 士 to perform σ. Figure 10; Figure 4: In accordance with one aspect of the present invention, you are shown a connection M ^, showing the system ', which is used to establish active contacts and contacted contacts. , Zhitongtong, and the other Ministry of Economic Affairs Intellectual Property Bureau Employee Consumption Cooperative Print 100 System 115 Communication Form Database 13 0 Contacted 150 Contact Person 200 System 215 Communication 23 0 Linked 242 Preference Resolver Database Form Data Network 110 120 140 160 210 220 240 244 Page 14 Communication Contacts Contact Manager Contacted Person Information 庠 Communication Contacts Communication Manager Scenario Analyzer This paper standard applies Chinese National Standard (CNS) A4 specification (210X297 mm)- --- · Installation --------- Order · (Please read the precautions on the back before filling out this page> 1221977 A7 B7 V. Description of the invention Channel Analyzer 248 Communication Builder 250 Contacted Person Data 252 Contacted Person's Contextual Data 254 Contacted Person's Preference • 260 Contacted Person's Information 262 Contactant's Context Information 264 Preference Database 300 System 310 Communication 320 Contacted 330 by Contacts 340 Communication manager 342 Preference parser 344 Context analysis 346 Channel analyzer 348 Communication builder 352 Situation data 354 Preference data 362 Situation data 364 Preference data 370 Communication selection database 380 Calling component 400 Environment 405 Telephone 410 Laptop 415 Desktop computer system 420 Fax machine 425 Courier 430 Home TV 450 Telephone 455 Laptop 460 General Reader 470 Microcomputer System 475 Mainframe System 480 Home TV 710 Computer Environment 712 Computer 714 Processing Unit 716 System Memory 718 System Bus 720 Read Only Memory 722 System Memory 724 Hard Disk Drive 726 Disk Drive 728 Disk Disk 730 Optical Disk Drive 732 Optical Disk Page 15 (Please read the precautions on the back before filling out this page) This paper size applies to China National Standard (CNS) A4 (210X 297 male) (%) 1221977 A7 B7 V. Description of the invention () Printed by the Consumer Property Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 734 Hard disk drive interface 736 Hard disk drive Surface 738 CD-ROM drive interface 740 Operating system 742 Application program 744 Program module 746 Program data 748 Keyboard 750 Mouse 752 Serial port interface 754 Monitor 758 Remote computer 760 Memory storage device 762 Local area network 764 Wide area network 766 Network interface 768 Modem 800 System 810 Communication Manager 820 Communication Form Collection 830 Information Collection 840 Communication Preferences Database 850 Situation 860 Situation Source 861 Calendar Information 862 Image Analysis 863 Location. Point 864 Accelerometer Information 865 Environmental Volume Information 866 Desktop Event 870 Desktop 875 Space 880 Mobile Phone 885 POTS Phone 900 Connection Manager 910 Contacts Communication Manager 920 Contacts Communication Manager 930 Best Communication Means 940 Best Means 950 Contact Description Structure 960 Situation Source 965 Situation 970 preference 975 ability 980 Scenario Source 985 Recipient's Situation 990 Respondent's Preference (297 mm) 1221977 A7

V. Description of the invention (1000) Contact system 1014 Contactee 1010 Active contact 1024 Contact manager Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economy Detailed description of the invention: The invention is now described with reference to the drawings, in which the same reference drawings are shown Number refers to the same element. In the following detailed description, specific details set forth in order to provide a thorough understanding of the present invention are provided. However, it will be apparent to those skilled in the art that the present invention can be carried out without such specific details. In other cases, the structure and arrangement are presented as square & diagrams to assist in describing the invention. In this manual, the term "file" refers to a computer-related entity, which can be hardware, a combination of hardware and software, software, or software in execution. For example, the 'component may be a process, a processor, an object, an executable program, a thread, a program, and a computer running on a processor, but not limited to the above. For example, applications and servers running on the server are components. One or more components may reside in a process and / or thread, and a component may be located between a computer and / or decentralized computer. We should understand that the various forms of the present invention can adopt the principle of inevitability notation. 'These notations are designated as functions or rules, and these functions or rules will take the context information, details about the nature of the participants, and Coming content or work. The present invention can also use related technologies that facilitate inferences and choices under uncertainty, optimize expected utility, and / or minimize expected costs. Therefore, the work of performing statistical inference can be carried out on page 17. The paper size is applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) ..... ... ........ Repair (Please read the notes on the back before filling this page) 1221977 A7

V. Description of the invention () Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. Using self-constructed models and machine learning materials, "Meanwhile use machine learning and human analysis. Such models can be combined with the principle of inevitability according to the situation, the rules of inference, or the rules of necessity. Use various machine learning systems and / or methods (eg, Bayesian learning to search for equivalent association structures and apply scores (eg, Bayesian information standards, etc.), Bayesian classification factors, and other statistical classification factors, including decision tree learning Methods, support vector machines, linear and non-linear regression methods, and neural network-like representations, etc.), can establish and update inference models. First, please refer to Figure 1, which shows the system 100 for finding the best form of communication, which is based on the preferences, context, capabilities and purposes of the parties involved in the communication. The system 100 can assist in establishing communication between the contact person 20 and the contact person 130. Although the figure shows only one contact person 丨 2 0 and one contact person 1 3 0, it should be understood that the system 100 can be used to find the best communication between two or more communication parties form. It should also be understood that one party to the communication 110 may be personal or electronic. Communication 110 can be achieved through a variety of forms, including, but not limited to, telephones, computers, hard copy fax machines, pagers, and personal devices. Relevant data of communication forms can be stored in the communication form database 1 1 5. The information that can be stored in the communication form database 115 includes: the communication form that can be used, the cost of communication using this form, the possibility that the communication form can be used, the capacity and reliability of the communication form, etc., but not the above Limited. The system 100 may consider using the currently available communication forms to establish the communication 110, and may consider it to be a usable communication form for establishing the communication 110. For example, because the computer was turned off at the time, it was not possible to make the paper size on page 18 applicable to the Chinese National Standard (CNS) A4 specification (210X297 public copy) —— · ............ Order: ....._ (Please read the precautions on the back before filling out this page} 1221977 A7 ----- —____ B7___. The Consumers Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs printed a description of the invention (), but when the computer When the user returned to work and turned on the computer, the computer was ready for use. The phone forms include: p〇Ts, ^ Electric Shun, mobile (please read the precautions on the back before writing this page) Brother, satellite phone And Internet phones, etc., but not limited to the above. Computer forms include: email, collaborative editing, instant messaging, web conferencing, scheduling work, and devices for home and / or network processing, but Not limited to the above. Personal forms include: video conferencing, sending messages, and face-to-face meetings, etc., but not limited to the above. Related information in the current form of communication (such as a busy telephone line) can be analyzed for proper use. Make the form of communication Information about the possibility of being usable (for example, when the phone is no longer busy). Therefore, 2 best communication methods may include: considering the first time point to use the form of communication available at that time point to establish communication i 1 () benefits, and when other forms of communication are available, consider the cost of delaying the establishment of communication 11 () to a second point in time. The contact manager 140 is used to find and determine the contact A form of communication 110 between the person 12 and the contacted person 130. The contact manager i will access the contact person database 150, the contacted person database 16 and the communication form database 115 to assist Find out the form of communication and further assist in determining the form of communication to be used for communication 110 and when to try to communicate. The contact database 150, communication format database 115, and contacted person database 160 can store data structures including : One or more lists, arrays, tables, databases, stacks, stacks, linked lists, and data blocks, etc., but not limited to the above. Contacts database 150, communication form database u5 The contacted person database 160 can exist in a physical device and / or scattered in two or more physical devices (such as a disk drive, a tape drive, and a memory page 19) This paper applies the Chinese National Standard (CNS) A4 Specifications (210X 297 public love) 1221977 Between the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs and the printed A7 B7 V. Invention Description (Unit)). In addition, the contact database 1 150, the communication form database 115 and the contact The database 160 can exist on a logical device and / or data structure. Similarly, the contact manager 140 can be distributed between two or more common processes and / or exist in an entity or logical device ( Such as computers, processing sequences, etc.). In one embodiment of the present invention, the contact person 120 cannot access the contacted person data 160, but the contacted person 130 can access a part or many of the contacted data 150. Therefore, the privacy of the contactee is protected, and the identity of the contactee 120 can be revealed. The contact data 1 50 may include current status information, as well as cost projections for delaying communications to future status points in time. Similarly, the contactee's profile 150 can contain current status information as well as cost predictions about the point in time to postpone communication to future status. For example, the contacted person's profile 160 may contain information about the current state of attention of the contacted person 1 30 (for example, the work on the phone), and may include an estimate of the contacted person 3 0 Information about the state of interest at a future point in time (for example, the probability that the contacted person will stay in the same state within five minutes is 25%; the probability that the contacted person is in a lower state of interest within ten minutes The property is 50%. When the contact manager 140 looks for a communication form that can maximize the effectiveness of the communication between the contact 12 and the contacted person 130, it can use this to view the communication form data 115, the contact data 15〇 and contactee information 1 0 Although only one communication 1 1 10 is shown in the figure, it should be understood that one or more communication forms can be used here, including the questions of the contact 120 and the contact 130 T t rfe * 丨 H mw】 Thousands of thousands, tandem and synchronous communication, but do not use the above as the page 20 paper rule M81 mesh family standard grid (2 丨 0 × 297 公 楚) ^^ ---- --- IT (Please read the notes on the reverse side before transcribing this page) 1221977 A7

V. Description of the invention () Limit. For example, the contact person 120 and the contacted person 130 can be contacted by telephone, and at the same time, they can share the text through cooperative editing through computer network communication (please read the notes on the back before filling this page). The contact manager 140 can view Data and find enough information to perform the inevitability calculation in order to find the best form of communication for communication. Using one or more preferences based on sufficient information will help perform the necessity calculations. For example, if the first party tries to contact the second party by phone, in the context of a given second party, the present invention can show that the second party is immediately contacted by phone. The best means of the parties, ranked by possibility. In another example, if a contact person whose contact type is listed as "important colleague" tries to contact the contact person, the contact person is not in a meeting and the contact person is near the voice device at work time, and The contact is using a voice device. Unless the contact is talking to someone else, the present invention can guide the contact to the best voice device. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs The tools used to display and edit such preferences and / or rules can reduce the workload of establishing and managing such rules. In more complex situations, the present invention guides communications through automated methods that can find the communications action with the highest or expected value among given uncertain variables. There are many possible choice problem formulas that depend on the variables under consideration, the preferences expressed, and the principal agent (the "owner") of the choice. In terms of formulating the generality of the problem, the present invention considers a "communication value function" f, which returns the value of each form of communication or its subset in consideration 'or the availability of the form of communication or its subset as Viewpoint II 第 21 页

izziy / v A7 B7 V. Description of the invention (information arrangement value (form)) (Please read the notes on the back before filling in this W} = f The situation of the contacted person, the situation of the contact person) Weaving among them, the situation of the contacted person and the contact person-time in the sky, the contact and the contacted person J: Pei Zhi, and other similar situations. You should understand It is said that the battle between the contacted and the contacted person can be stored in one or more formats. The XML description of the situation: the situation is not limited to this. In an embodiment, this The invention arranges the form of communication by specifying a price ^ trying to establish a contact or telling the contact to be "the contactor and / or contactee about the best possible contact method. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs However, the available information that the contact manager 140 can find may be incomplete. Therefore, the calculations to find the best form of the communication 110 may make the contact manager U0 unable to determine some of the data involved in the calculation Point. So The contact manager 140 may have to make a guess under such uncertain conditions. For example, in one embodiment of the present invention, the contact manager 140 may request a value associated with the attention status of the contacted person i 30. However, if 疋 S ten counts example, this value may not be found in the contacted person's profile 丨 6 〇 Therefore, the contact manager 丨 40 can rely on one or more of the contact status with the contacted 1 3 0 The associated conditional probability, while the attention status is based on information such as the desk event when determining the maximum utility, the ambient noise of the contacted person 130, and gaze tracking. Page 22 This paper standard applies Chinese National Standard (CNS) A4 Specifications (210X 297 mm) U21977 A7

V. Description of the invention () Dare to call s, and a number of partial lamps and one lice are used to simulate uncertainty. In this case, it is possible to infer the probability distribution of various variables and different states, and calculate the expected value of various forms of communication. For example, if there is uncertainty about the situation of the contacted person, given the evidence E obtained by observing the situation, the probability distribution summed up against the uncertainty (represented here in an abstract way) can be Expressed as: Expected value (form) ~ Σ / ^ (preferences of contactee, preferences of contactor, preferences of organization, /? (Context / of contactee | £), context of contactor) The present invention can establish a contact by specifying the expected value and trying Or inform the contact and / or contactee about the best possible contact methods to arrange the communication form. Considering now a specific embodiment using the expected efficacy, given the uncertainty in the preferences of the contacted person 130, Equation 1 describes a specific basic formula for the choice. ^^ argmaxZMcontext ^ l ^ x w (d 4, C, context ~ ·, contextr) (1) ..... ——_ install: (Please read the notes on the back before filling this page) Order

I Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, where A * is the ideal communication action, which includes the communication form used by the contact person (ac *) and the contact obtained by optimizing the calculation of Equation 1. (Receiver) (AR ") form of communication. In the equation, Aj is the communication form under consideration, Ack is the communication form used by the contact person, context 'is the context of the contacted person (recipient), and contextc is the contact person. Page 23 This paper applies Chinese national standards ( CNS) A4 specification (210X297 mm) 1221977 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 5. The description of the invention () Situation 'C is the ginseng of the contact person 2 Can be regarded as a Related to people: for example, important colleagues, previous respondents, family members, strangers, etc.). Therefore, in the embodiment of the present invention, the contactee has a specific situation, and under the given evidence E, the conditional probability p (_extRilE) and the utility function U jointly determine that the contactee 12 The communication 110 with the contacted person 发挥 is an ideal communication action for maximum effectiveness. The basic formula used to find the best form of communication can be extended by introducing uncertainty about the situation of the contact person i 20, and this uncertainty will be addressed. The sum marked in Equation 2 is added to the uncertainty calculation of equation i. Represents the specific communication action and / or form selected by the contact person 120 to initiate the contact. = ^ ontext ^ Ί £) p (coπte ^ context ^ /, context ^) (2) The contact 120 and the contacted person 13 The context represents a rich set of inevitability or uncertainty variables. Scenarios can include data, including: available forms of contact 120 and / or contacted person 13 (such as private voice channels, desktops and channels, TV cameras, etc.), information about location characteristics, and contact 120 and person The content or work of the contact person 130 is not limited to the above. In the process of finding the best form of communication, you can also evaluate the information in the automatic analysis of the communication, and / or urgent or important instructions marked directly. Situational variables can be treated as explicit inevitability or probabilistic factors in optimization. For example, it can represent the communication forms that the contact 120 can use, so Equation 3 considers the combination of communication forms that the contact 120 can use. Page 24 This paper size is applicable to China National Standard (CNS) A4 specification (210X297 public love) ..... ... · (Please read the precautions on the back before filling this page) 1221977 Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Invention Description () ^ = ar§ m, ^ x Σ Σ P ^ 〇r \ tQxtR i I £) ^ (c〇ntextc k | E) 'ik X, ^ X? C? Contextcontext A :) (3) Therefore, in different embodiments, the system can interpret preferences, contacts 120, and / or The situation and abilities of the contacted person 13, and the information about the situation may be incomplete, so it needs to be speculated under uncertainty in order to find the best possible form of communication. Please refer to FIG. 2, which shows a system 200 for finding and establishing the best communication, which is based on the preferences and circumstances of the parties involved in the communication 210. The communication 2 10 may appear between the contact 22o and the contacted 23o. Although the figure shows a communication 210 between a contact 220 and a contact 230, it should be understood that the present invention can find a large number of communication between many contacts and / or contactes. For example, the system can find communications 210 that are helpful for group meetings. It can also find multiple communications 2 1 between two communications parties (for example, sending the same message via email and pager at the same time). Message). When the communication manager 240 finds the communication 210, it may rely on or partially rely on related information such as one or more groups of communication forms, contacts, and / or contactees. In one of the available data sets, communication form data sets 2 丨 5 relate to the available communication channels. Available communication channels include: (different priorities) email, telephone (POTS, mobile phone, satellite phone, internet phone), paging, salesman / courier, video conference, face-to-face meeting, instant collaborative editing, Delays in co-editing, day-to-day television, home device activities (such as turning on lights in the study, different phone beeps), etc. 'but not limited to the above. The form of communication may not be a static entity, so the paper standard on page 25 applies the Zhongguanjia Standard (CNS) A4 specification (2 offers 297 public love) '" —— —— · ............ Order ......... Sauce (please read the precautions on the back before filling out this page) 1221977 A7 B7 Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Invention Description () About the status, capacity, Can make information, availability, cost and other information may change. Therefore, the communication form data is known, < The human beating group 215 may contain the current status information and / or data to assist in the estimation and determination of ambitions ^ or more The future state, capacity, availability, cost, etc. of the form of communication. The location of the contactee 230 can determine # mh 极 见 月 b determines any available form of communication. For example, the speechwriter's bailout at the White House ^ ^ ^ ^ When Yinlu ’s office is closed, the available forms of communication may include co-editoring, telephony, email, pager, video conferencing, and face-to-face meetings; etc. When in the office at home, available forms of communication May include phone Face-to-face talks, e-mail, etc .; during vacations, the only form of communication that can be used is satellite phones; while in the bath or sleeping, 'there may not be the ability to communicate instantly. The current work of the contacted person may determine any available communication Form. For example, if the speech writer is currently talking on the phone, the phone may not be available at this time. The system 2000 can use the estimate of the likelihood of the phone becoming available when determining the best form of communication 210. Therefore, when When the speech writer may be about to finish talking on the phone, the present invention can reschedule an instant phone call to a later second time instead of sending an e-mail at the first time (for example, when the phone is busy). Communication Manager 240 Have another set of available data called contactee profile 250. The contactee profile 250 includes information about the hardware, software, the work being performed by the contactee, the status of the contactee ’s attention, the situational data 252 of the contactee, and Recipient preference data 254. For example, hardware data includes information about the hardware available to the contactee, The hardware used (such as desktop computers, laptops, PDAs, etc.), the capability of the hardware (such as sufficient memory and communication frequency for video conferences) page 26 This paper applies Chinese national standards (CNS ) A4 size (210X297 mm) ----- Γ -----_ Packing ........ Order ......._ (Please read the precautions on the back before filling in this Page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1221977 A 7 ------- B7 —— __ _ V. Description of the Invention () Wide) The cost of using the hardware, and the current cost of the hardware Operational status (such as online or offline). Hardware information may include usage type data, which can help determine the detachability of some parts of the hardware to become usable. Software materials include the following related information: software available to the contact,

The contactee is currently competing for YB #A using bamboo software (such as what kind of file processor to edit the speech), the function of the software (such as the ability to perform collaborative editing), and the software at the time Operational status (e.g., running and active or running but not enabled), etc. Software data may include usage-type data, which helps determine the likelihood that certain parts of the software will become available. • The contactee profile 250 may also contain preference information 254 about the contactee 230. The preference information 254 may include relevant information about how the contacted person prefers to be contacted, and these preferences may change over time according to different contactors 220 and different contact topics. For example, speech writers may initially allow contact from groups of people who speak about InterContinental. The speech writer can also be established to allow the President to contact her at any time with the best instant phone features before the speech deadline. However, as the deadline is approached, the speech writer may gradually limit who is willing to accept instant messaging, and may further limit the communication methods available to those persons. At the last minute of the deadline, except for a face-to-face contact with the President or an emergency medical call about Tatars, the speaker writer may close all instant messaging. For example, the contactee profile 254 includes the following related information: About the contact time preference of the day (such as early morning, office hours, evening, page 27, a paper size applies the Chinese National Standard (CNS) A4 specification (210x297 mm) ) ............ Install ......... Order ......... Twilight (Please read the precautions on the back before filling this page) 1221977 A7 B7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of invention (text, time), contact time during the week (for example, Monday to Friday, weekends, holidays, holidays), identity of the contact person ( For example, employers, employees, important colleagues, co-workers, peers, "J Junhe ~ members of the court, family members, close friends, friends, acquaintances, and people), hardware available or about to be used ( For example, a desktop computer, a laptop computer 1), more straightforward software (such as email, document processing, executive management), to: be able to accept interruption preferences (for example, do not disturb in the work house, Tanaka, Only be interrupted if you are not focused on your work) etc. ' It is not limited to the above. Although the six preferences are pointed out above, it should be understood that according to the present invention, more or less preference items can be used. The contactee profile 250 may also white bar girl # 戈 力 j includes the situation Data 252. Situational data 252 is usually related to the observation of the contacted person 230. For example, the type of activity that the contacted person 230 is engaged in (eg, working or not at work), the location of the contacted person (eg, At home, in the car, in the wash room), doing a lot of things (such as dating status, whether or not you can date), communication records with other parties (such as past emails, emails, recent contacts, The effectiveness of the interaction, the duration of the interaction), the background environmental noise of the current location, the number of hours of private work during the day, and the state of attention, etc., can be stored in the situational data within 25 hours. Although seven kinds of observation data are pointed out above, it should be understood that more-# 小 从 加 & 人人 A less observation items can be stored in the situation data 252. In this case φ, body ratio * In Yue Fanzhong, the situational data 252 may be incomplete (for example, image analysis data cannot be used due to a damaged camera). Therefore, when relying on incomplete data, the communication may be crying ^ Λ t Therefore, the contacted person's data of 250 can also be included on page 28. This paper size is applicable to the Chinese National Standard (CNS) A4 specification (21〇 × 297 mm). :: ..... Order ............_ (Please read the notes on the back before filling this page) 1221977 A7 丨 丨 ............... ... — ______ B7 __: _____ 5. Description of the invention () In generating one or more kinds of information related to the probability of missing data units. For example, 'contactee data 250 includes data operable to estimate the contactee (please read the notes on the back before writing this page) 230 the possibility of being in a high-profile state, even if attention tracking information cannot be obtained Can also be estimated. The contactee profile 25 may additionally include information related to the long-term and / or urgently changing communication needs of the contactee 250. For example, contacted person 250 may not want to be interrupted the next hour (for example, "Pause everything, unless it is important to the current work, or process it in an hour") In another example, when contacted person 230 When you want to be in contact with the contact person 220, to avoid the contact person 220 leaving email or voice mail to avoid the contact person 230, the contact person 230 may require that the contact from the contact person 220 must be in a certain way. Tell the contact person within χ unit time that 220 wants to contact (for example, if a research assistant responsible for finding important evidence tries to contact the speech writer via email, the speech writer wants to get access to the research assistant within ten minutes Contact by phone, return to Equation 1: ^ = argmax2Mc〇ntext ^ / | £) x? 4, C, context ^ /, context) (1) Member of the Intellectual Property Bureau of the Ministry of Economic Affairs, X Consumer Cooperative, prints the contactee's information 250 It is contributed to the utility function u through the contextc component, which may contain the contactee's situational data 252 discussed above. In addition to being able to use the contacted person's profile 250 to determine the best communication, it is also possible to use the related person's relevant data. Contact information 2 6 0 may include hardware, software, context, preferences, and communication requirements similar to the data that can be used by the contact 23 ', but the difference is that the information is based on page 29 of the contact 22 The paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) 1221977 The A7 B7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, and the description of the invention () from the viewpoint. Here, please return to Equation 1 again: ^ = arg max ^ ^ (context ^ / 1 £) xu (Α), Af, C, contextΛ /, contextc) (1) J t The contact information 260 is through context ^ The component contributes to the utility function u ', which may contain the contact context data 262 discussed above. The invention is not limited to the connection between the two parties, nor is it limited to a single communication channel between the two parties. We should understand that multi-channel and / or multi-party communication can be treated as an augmentation of the equivalent architecture, which may complicate the calculation of maximum utility, but will not change the preferences and background of the party in accordance with the communication And the ability to find and establish one or more basic forms of communication. The communication manager 240 may include several components responsible for performing the functions of various parts of the communication manager 240. For example, the communication manager may include a preference resolver 242. The preference parser 242 can check the contactee's preference data 254 and the contact's preference data 264 to find the correlation between the two sets of data. In the case of group communication, the preference resolver 242 can check multiple sets of preference data to find the correlation between the preferences. For example, if the two parties communicate, the preference resolver 242 may determine that the two parties prefer to use a higher priority email for the first job. Similarly, the preference resolver 242 may determine that the contacted person 230 prefers to contact the communication about a specific file through cooperative editing and telephone, while the contact person 220 may prefer to contact only by phone. Therefore, the preference parser 242 can generate or begin processing the association specified by the contact 230's preferences and the contact 220's preferences. ..... —— · Install ......... Order ......... B (Please read the notes on the back before filling out this page) 1221977 A7 B7 ---- 5 The value of the invention description (. In one embodiment of the invention, the preference of the contacted person 230 will be given more weight; therefore, the right contact person 220 tries to contact by phone and prefers to use the phone and Co-edited light * When the contactee 230 of the exhausted series is 230, preference analysis C, please read the notes on the back before filling this page) The device 242 will generate data or open the _ fly to start processing so that the contact 220 can use the phone

Co-editor to contact. In another embodiment of the present invention that you do not invent, the priority of the preference of the contact 22 is higher than the preference of the coupler μ & h ^ %% contact. For example, when the personal contact 220 attempts to contact the electronic contactee 230, the preference of the contact 22 will be considered more important, so the preference parser 242 will generate a value or start processing to make it more likely to be observed Go to Contacts 220 for preference. In another embodiment of the present invention, the preference parser 242 can generate a list of potential communication patterns and arrange them according to the degree of preference represented. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, the communication manager 240 may also include a context analyzer 244. The situation analyzer 244 can check the contacted person's situation data 252 and the contacted person's situation data 262 to find the correlation between the two sets of data. In the case of group communication, the context analyzer 244 can check multiple sets of context data to find out information about the context. For example, in the communication between the two parties, the situation analyzer 244 may determine that the situation of the contacted person cannot use the hum communication immediately, and the probability that the communication form can be used at Ti in the future time is X, /. , And the probability of using this communication form at time T2 in the future is X2 ° /. . In addition, the situation analyzer 244 can determine that although the contact person 220 has requested an instant telephone contact, the situation of the contact person 220 can make the best use of the email. For example, the context of the contact 220 may include information about the environmental noise where the contact 220 is located. Scenario analyzer 244 can determine that the level of noise cannot assist in achieving the best instant telephone contact utility ', so it can produce numerical values and // This page size applies the Chinese National Standard (CNS) A4 specification (21〇 × 297 公公) 1221977 A7 B7 is printed by the employee's consumer cooperative of the Ministry of Intellectual Property Bureau V. Invention description () or start processing, so that the contact person 220 and the contacted person 23 are more likely to contact by email. Similar to the processing method of the preference parser 242, in different embodiments of the system 200, the context analyzer assigns a higher weight to the contacted person 230 than the contactor 220, or assigns the contacted person 220 to the contacted person more than the contacted person. The 230 has a higher weight. Please go back to Equation 1 again: / ί * = argmax ^ / 7 (context / e / | £) x context /, contextc) (l)

j I In one embodiment of the present invention, the context analyzer 244 may be considered to perform processing related to the utility function u and analyze context and context. The communication manager 240 may also include a channel analyzer 246. The channel analyzer 246 can be used to analyze the communication form data set 215. The channel analyzer 246 can generate information about the availability of the current form of communication and / or the probability that the form of communication will become available. The channel analyzer 246 can check one or more channels of the contact 22, and / or check that the contact lists one or more channels as preferences in the contact preference data 254. In addition, the channel analyzer 246 can use the information about the location of the contacted person 230 to check the currently available channels, and to check the channels that will become available based on the activity of the contacted person 230. For example, if the contacted person is driving home (as judged by GPS and schedule), the channel analyzer 246 will check the current form of mobile communication, and may additionally check that the contacted person 210 is available at home. The form of communication used. Therefore, in determining the best communication frequency for communication 210 between the contact person 220 and the contacted person 230, page 32, this paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) " ^ --- ---------- Install ......... Order ......... Repair (Please read the precautions on the back before filling this page) 1221977 A7 Employees of the Intellectual Property Bureau of the Ministry of Economic Affairs Consumer cooperatives print invention descriptions (Daoshi 'Channel Analyzer 246 can help generate data and / or start processing, making it more likely to use the desired channel. Here, please review equation i: (Please read the note on the back first Please fill in this page for more information) ^ = argmax ^ (coniext ^ i \ E) xu (Aj9A ^ 7Cy context ^ /, context0) (1) J i In one embodiment of the present invention, the channel analyzer 246 can be regarded as Perform the processing related to the effective sound number U, and the analysis of the contact form and the contactee form Ack. The communication manager 240 may also include a communication builder 248. Once the ideal communication action A * is found, the communication builder 248 That is, to start contacting the contact person 22 and the contactee 23 through the best form of communication found. For example, if The best communication 210 found is email, and the communication builder can enable an email compose process for contacts 220 (such as email on a computer, voice email converter on a mobile phone, two-way digital pager's Email editor) and follow the best newsletter 2 1 0 'found to forward the written email to the most appropriate email application used by the contact person 2 3 0. For example, the communication creator 24 0 can follow The GPS data of the contacted person's location forwards the email to the caller of the contacted person 230. In another embodiment of the present invention, the system 2000 does not have a communication builder 248 and relies on the contactor 220 and / Or actions of the contacted person, such as establishing communication. It should be understood that the preference parser 242, the context analyzer 244, the channel analyzer 246, and the communication builder 248 can all operate alone or in combination with hardware, software, and / or Firmware to operate. It should also be understood that the preference parser 242, context analyzer 244, channel analyzer 246, and communication builder 248 Page 33 This paper standard applies National Standards (CNS) A4 size (210x297 Kimiyoshi) 1221977

V. Description of the Invention (Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, one or more threads and / or processing sequences are used for early independent work and / or joint operations. There may be one processor and / or two or more processors dispersed. In one embodiment of the present invention, a parser 242, a context analyzer 244, a channel analyzer 246, and a communication builder are provided. It is a separate processing sequence, which uses-or several threads, and each processing sequence exists in a processor. Figure 3 shows a system 300 for finding and establishing the best communication, which is based on participating communications The parties' preferences, abilities, and contexts. The reference drawing numbers for similar components in Figure 2 and Figure 3 above have been increased by 100. The system 300 includes a communication selection database 37 and a calling component 38. Communication The data structure that can be stored in the selection database 3 70 includes: one or more lists, arrays β, tables, databases, stacking, stacking, linked lists, and data blocks, but not limited to the above. Communication selection database 37〇 can save Between logical and / or physical devices, and / or distributed between two or more logical and / or physical devices (eg, drives, tape drives, memory units). The communication selection database 370 can store, for example, Information generated and / or retrieved by the communication manager 34o about potential communication forms that can be used to assist the communication 31o. For example, the communication selection database 370 can hold a communication form permutation list 'This list can be provided to contacts 3 2 0 and / or contacted person 330, and then allow the communication parties to enter the system 3 0 0 and / or each other's conversations to make their choice of using this communication more. This conversation can generate a connection Identity selection data, which can be used to select possible communication forms. Similarly, the communication selection database 37 can store a list of communication form arrangements provided to the calling component 380. The calling component 380 then page 34 This paper size applies to China National Standard (CNS) A4 specification (210 × 297 mm): 丨: V · ::: · Loading ......... Order ......... (Please (Please read the notes on the back before filling out this page) 122197 7 A 7

V. Description of the invention () Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Can try to establish the communications found. When there is a race condition, for example, calling Yuanniu 3 80 may try to establish a communication that cannot be established (for example, the original available phone becomes unusable); therefore, calling Yuanni 3 80 will continue to process the communication selection database 370. When the order is available, the direct message has been established. Calling τοpiece 3 80 The actions that can be performed include: scheduling, managing calendar, and / or enabling communication, but not limited to the above. For example, calling Vanguard 380 can determine that instant messaging should be performed within ten minutes based on at least part of the information stored in the communication selection database 37. Therefore, calling το Vanguard 380 will re-arrange the circulation room and notify For those who want to communicate, the communication time has been rescheduled without immediately starting the communication. For another example, calling element # may determine that a video conference of the four parties should be performed, and by checking four Caller 380 may determine that the video conference should start at 4 pm on May i. Therefore, caller 38 can update the party's calendar and schedule Information conference, and inform the parties of the day. As another example, the calling element 380 may determine that the parties on both sides can immediately communicate with each other and make a call on both sides to establish communication. Figure 4 is a diagram that can be used The environment 400 of the present invention. The environment 400 may include a plurality of communication devices, some of which may be used by one or more contacts, and some of the devices may be used by one or more contacts. For example, The left side of Fig. 4 represents the communication device related to the contact person, and the right side of Fig. 4 represents the communication device related to the contact person. The contact person may have, for example, phone 405, laptop computer 410, desktop computer system 415, fax machine 42〇, page 35 This paper size is applicable to China National Standard (CNS) A4 specification (210x297 public love) ..... ... ... Λ (Please read the precautions on the back before filling out this page) 1221977 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the invention () Delivery staff 425 and home TV 430, etc., and can be at different times And differently It; flute m. The contactee may have, for example, a telephone 450, laptops 4 5 5, general readers 460, microcomputer systems 470, mainframe systems 4 7 5 Hachijo TV 480, etc., and can be used at different times and in different places. The preference may indicate that the contacted person prefers the first type of contact (such as the field sales employee of the contacted person) to use electronic documents. 'If the contact person cannot use email, the contacted person may prefer the Tianxue mail; No appropriate form of communication is available, and when contact must be made, the contacted person only prefers to use instant messaging. Similarly, preferences established by the contacted person may indicate that the contacted person prefers the second type of contact (such as the core (Family, close friends) use the instant phone to contact the first type of things (such as work-related things, emergency medical information), and prefer to use email to contact other things. As another column, the preferences established by the contact may indicate that the contact prefers a third type of contact (such as a co-author) using real-time telephones and shared computer screens to display the documents that the contact wants to discuss. In these preferences, the communication method the contact attempts may be different from the one the contact prefers. However, because the contactee is focusing on the resource being used, depending on the preference of the contactee and the identity of the contactor, it is not easy for some people to access the resource and it is easy for some people to access the resource. In finding the best communication that can be established between a contact and a contacted person, information about the preferences of the contacted person is not the only information evaluated by the present invention. For example, the contacted person may prefer that the field salesperson uses the Chinese standard (CNS) A4 specification (210X297 public love) on page 36 of this paper standard ..................... ..Order ......... Preparation (Please read the notes on the back before filling out this page) V. Description of the invention (Printed by mail or general mail from the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economy to contact about this The salesman's plan "1" and "5" have been recorded), but the salesman may not have the electricity to send electronic mails, and may not have the time to send a general post. After the parties' preferences and communication capabilities, the sales person who wants to contact the contacted person will be told to use the fax machine 420 to send the fax. Then, the present invention forwards the fax to the general mail reading element ^ These 70 pieces to establish a close contact The communication that the person wants can be used to maximize the effectiveness of the communication while taking into account the preferences and abilities of the person concerned. The preference of the contacted person is related to his location. Similarly, the ability of the contacted person is also related to his or her ability. Location-dependent. For example, the contactee can use telephone 45, microcomputer 47, and mainframe system 475 in the office. However, the contactee may only have phone 45, laptop 455, and television at home 480. In addition, on the road, the contactee may only use the laptop 455. Therefore, the present invention can examine the situation of the contactee, including the location of the contactee, to judge its communication ability. Even in the same location , The communication ability of the contactee may also change at any time. For example, at certain times of the working day, the surrounding environment may be so noisy that instant communication is not possible (for example, staying near the phone of the contactee As a noisy machine). So 'if the contact attempts to use the phone to contact the contacted person, the present invention can schedule the phone call to a few minutes after the machine making the noise stops, or the acquired voice mail Converted to email and displayed on the callee's pager. In this way, the invention Under conditions of hearing ability, enabling page 37 of this paper scale applicable Chinese National Standard (CNS) A4 size (21〇Χ297 mm)

U21977 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of Invention () Communication exerts the greatest effect, and the preferences and communication capabilities of the contactee will be affected by their dynamic environment. The present invention can make use of household devices such as TV 430 and TV 480 to maximize communication. For example, if the contact's security company tries to falsely report an important message to the contact (such as a theft in the factory), and the contact is watching a movie at home, the present invention can assist the contact via instant The phone is used to contact the contactee, and the image is transmitted to the contactee's television. In this way, the maximum communication effect can be exerted, because the contactee can recognize the thief or notify the security company, and the illegal intrusion actually becomes a scheduled midnight hunt. Therefore, one should understand that various devices (such as televisions, telephones, heating systems, air filtration systems, etc.) can use the present invention. For example, the contact person may be a local electronics company computer, and the contactee may be a factory heating and air filtration system. The liaison may try to use the best available means to inform the heating and filtering system that the power cuts in turn will affect the plant in about 30 minutes. At this time, the present invention can try to contact the relevant information such as the upcoming blackout time and severity according to the preferences and capabilities of the heating and filtering system, and the preferences and capabilities of the electronics company's computer. So the ‘factory’ can take proactive action instead of reactively. This embodiment illustrates that the present invention can be used in computer processing. If the present invention informs the electronics company that the computer does not have a form of communication that can contact the heating and filtering system of the company, but can contact the factory manager via an instant telephone ', then the electronics company computer can arrange such telephone contact. The examples with a larger range are examples to illustrate that the present invention can be applied between computer processing and humans. The paper size is applicable to the Chinese National Standard (CNS) A4 specification (21 × 297 mm) ... ........ Install ......... Order ... (Please read the notes on the back before filling this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1221977 A7 ____B7__I_ V. Invention Explanation () Use. One embodiment of the present invention provides a means (e.g., buttons, images, voice commands) that can be used to initiate a search and establish communication. For example, the activation means can be a button labeled BestCom, an image with a star symbol around the data communication link, or a voice command "Please start Best Com". When the activation method is used, the situation of the contact person is regarded as inevitable, and the situation of the contact person is regarded as uncertain. ^ When less necessary information can be obtained from the contact person, but the contact person This is the case when richer perceptual context data can be used. For example, the laptop 410 may contain an image that highlights a contact person's desire to communicate using the present invention. Therefore, in this embodiment, the situation of the contact person will be regarded as inevitable, and the situation of the contact person will be regarded as uncertain, which will cause the reasoning under uncertainty to be enabled. Figure 4 depicts a number of communication devices that can be used to establish the best communication between a contact and a contact. For example, the present invention may determine that the instant telephone connection between the phone 405 used by the contact and the phone 450 used by the contact can maximize the effectiveness of the communication between the two parties. But ‘contacts may not be able to use the phone when they want to contact. In this way, the present invention also considers the possibility of using the communication form in the time frame t. The possibility of using the communication form at time t is represented by P (mek (t) | E). Another technical form of the present invention includes considering the cost of a form of communication that the contact and / or contactee has arranged that is not immediately available. At this time, 'the establishment of the first communication opportunity that can immediately reach the expected utility will be arranged before the establishment of the later communication opportunity with the second highest expected utility. Page 39 This paper size is applicable to China National Standard (CNS) A4 specification (21 × 297 mm -----: ....---- • equipment ............... ..... Φ (Please read the precautions on the back before filling out this page) 1221977 A7 —___ B7 Five printed and invention notes by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs () (Please read the precautions on the back before filling out (This page) In view of the above system embodiment, the method implemented according to the present invention can be more clearly understood with reference to the flowcharts shown in Figs. 5 and 6. For ease of explanation, although the method shown in the figure is a series of It should be understood that the present invention is not limited to the order of the blocks; according to the present invention, certain blocks can appear in a different order and / or appear simultaneously with other blocks. In addition, the present invention is being implemented In the method, it is not necessary to implement all the blocks shown in the figure. Moreover, other and / or equivalent methods can use other blocks not shown here. Referring now to FIG. 5, the flowchart shown in the figure is Instantiate a best practice for finding and establishing two or more communication parties Method 500 in the form of information. The method 500 can judge the maximum effectiveness of communication under certain circumstances. Initialization is performed at block 5 10. This initialization may include: allocating memory, establishing indicators, establishing data communication, obtaining resources, Set variables and display processing activities, but not limited to the above. At block 520, analyze contact data, contacted person data, and communication form data, but the data is not limited to the above. Contact data includes status data and contact preference data , But not limited to this. The status data includes, for example, data obtained by observing the contact person and / or data about the contact person's environment. For example, 'I can analyze the degree of environmental noise to determine whether it is practical to conduct voice communication. . Contact status data can include: contact application data (such as what application is being used), contact user data (such as who is using the application), contact ability data, but not as above Limits. Contact preference information refers to how the contact wants to achieve the purpose of the contact. Contact preference information Materials include time information, location information, page 40. This paper size applies Chinese National Standard (CNS) A4 specifications (210X297 mm). 5. Description of the invention () Materials for information purposes and communication requirements, but not limited to this. .Except for contacts and associates

In addition to the negative material preferences, groups, organizations, and preferences can also be included. For example, although A's contact person and contacted person belong to the same group organization, the contact person's preferences and contactee's preferences can be based on the principles of group organization. ”Communication requirements can include, for example, the contact person must be inlined at the specified time. : Private contactee's information (for example, the investor must contact the stockbroker at Gegang). The contactee's information includes the contactee's status and contactee's preference information, but not limited to this. Contacted Person = statistic data includes but is not limited to the application data of the contactee, the user data of the contactee, and the ability data of the contactee. The contactee's preference data includes time data, location data, job data, purpose Data and communication requirements, but not limited to this. Contacts, contactees, and communication forms can include information describing the status of the project, as well as information that can help predict future conditions. For example, the phone may be It is used but can analyze the data of telephone usage to help judge the possibility of telephone use in the future. The analysis printed at block 520 by the Bureau ’s Consumer Cooperative can simulate the utility while considering the relationship between the preferences of the connected person and the contacted person ’s preferences. For example, if both parties prefer to use instant telephone contact, arranging instant telephone contact will It is more effective, but if one of them prefers to use e-mail and the other prefers to use video conferencing, instant messaging may not be a better method. In addition to mixing contact preference data and contactee preference data, The data of group organization preferences can be combined. For example, when the contact person and the contacted person belong to the same group organization, the contact person's preference and the contacted person's preference can be in accordance with the principle of group organization. Standard (CNS) A4 specification (210X 297 mm) 1221977 Α7 Β7 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 5. Inventive Notes (Combined together. The best communication action may also be used when trying to communicate The ability to communicate and / or be affected by the communications capabilities that the contact and the contact can use in the future, such as If the contact can use the video conference and the contacted person also has the video conference equipment available, the video conference will get a higher value when analyzing the preferences. However, if the contact can use the email and be contacted If you only have the ability to use ordinary mail, the video conference will not be available, even if the video conference is the most popular communication method in the future. At this time, if a participant finds that the cost of video conference preparation is lower than the transfer to The next best form of communication may be to postpone the communication time until the participants who could not use this form of communication originally found and performed the contact with a tool capable of this type of communication. At block 530, one or more rules are selected from a set of possible rules' where these rules can be used to determine expected utility. For example, given a larger set of communication forms and / or preferences, it is possible The first set of rules will be chosen ', but given a smaller set of communication styles and / or preferences, a second set of rules may be chosen. The selection of rules can be based on other parameters, including: the number of matching preferences, the number of matching capabilities, the nature and quality of the situation, the type and number of communications required, and the time importance of the communication that is desired, etc. Limited. For example, rules can be specified by the contact. For example, contactees can specify groups of people and attributes about the characteristics of the contact, as well as rules that specify communication in a given context (such as time, job, purpose, place, contact, etc.). In block 540, use the rules selected in block 530 to determine whether the paper size on page 42 is applicable to the Chinese National Standard (CNS) A4 specification (210X297 public love) .....---- install ... ....- Order ........ repair (please read the precautions on the back before filling this page) 1221977 A7 B7 V. Description of the invention () (Please read the precautions on the back before f Page) one or more of the intended uses of the form of communication. By judging a set of expected utility, including the form of communication that can be used immediately and the form of communication that can be used at a certain time in the future, the present invention helps to maximize the effectiveness of communication to improve the conventional system. At block 550, information about available forms of communication and their expected utility may be provided to the contact and / or contactee. In this way, the contact person and / or the contacted person can select a communication form which can make the most use of the communication from the available communication. For example, a contact might want to use an instant phone to connect, but may be provided with a list of other communication styles that can be more effective (for example, paging a high-priority person to a conference and no phone is available, or Contact the contactee's assistant immediately by phone) β Similarly, the contactee can be informed that the contactee is trying to contact him, and the contactee has the opportunity to override his preferences based on his / her current communication capabilities. For example, when preferences indicate that you do not want to be called in real time, the contact may be watching a movie in 豕 at 2 AM. When the present invention determines that the contacted person can be contacted immediately, the contacted person can be provided on the television with a selection list (eg, telephone, e-mail, video daytime) that the contactee can contact, and has the opportunity to override the preference Settings (such as willingness to receive calls from police stations). Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs for use at block 560. Once the above methods and / or contacts and / or contactees have found one or more optimal forms of communication, the communication time, communication schedule and / Or start communication. For example, if the two parties can immediately contact each other by phone immediately, they can start making calls; schedule the time ^ dual-simultaneous instant messaging to contact the co-editing affairs; use e-mail to remind them on page 43 1221977 staff of the Intellectual Property Bureau of the Ministry of Economic Affairs Cooperative prints A7 V. Description of Invention () Fang will make mobile phone contact later that day; or arrange a video conference to be held at 4 pm in May and update the schedule for all participants. A determination is made at block 570 as to whether other communications are desired. If the decision at block 57 ° is no, then processing ends, otherwise the processing routine continues at block 52C. The method 500 is not limited to one-to-one communication. Using method 500, groups can be linked together by analyzing the data of two or more correspondents (eg hardware, software, context, preferences). For example, one or more participants may try to establish a communication for six people. Method 500 may determine that four people are ready and able to communicate via video conferencing, while the other two may only be able to communicate via e-mail (one prefers to use e-mail and the other because there is no camera) . At this point, Method 500 can remind users who prefer to use email to override the original preference for this specific instant messaging, and let people without a camera only connect to the voice connection, while reminding groups who use the camera that this person Can't see them but can only hear the sound. 0 Please refer to Figure 6. The flowchart shown in the figure is an example-a method for finding and establishing the best communication between two or more communication parties. 600 moo is an estimate of the number of data points or uncertain data points that were shipped when determining the maximum utility of the communication. Initialize at block 6ι〇. This initialization can include: allocating memory to establish indicators, establishing data communication, obtaining f sources, setting variables, and displaying processing activities, but not limited to the above. · Binding --------- (Please read the precautions on the back before filling this page) Page 44

1221977 Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 V. Description of the Invention () Analyze the contact person's information, the contacted person's information, and the communication form data at box 6 2 0 to determine the relevance and the speculation that needs to be made. The information is not limited to the above. The contact information includes status data and contact preference data, but it is not limited to this, and such contact information may be incomplete data. Status information includes, for example, information obtained by observing contacts and / or information about the environment of the contact, and such information may also be incomplete. For example, I can analyze the brightness to determine whether it is practical to conduct text communication. However, there are still differences in the profile of contacts. For example, ‘it may not be possible to obtain information about the degree of light exemption, so speculations about this information may have to be inferred from the contact ’s location (for example, in a darkroom or van) and the time of day (for example, during the day or midnight). The contacted person's information includes status information and contacted person's preference information, but it is not limited to this, and such information may also be incomplete. The status of contacted person I (except for collecting data from the point of view of the contacted person) is similar to the status of contacted person 1. It may also be incomplete data, which includes: application data of the contacted person, use of the contacted person Information and ability information of the contacted person, but not limited to this. For example, the contact person's attention status data can be observed by monitoring data such as eye tracking and desk events (such as keyboard strokes, mouse movements). Such observations can be combined to generate the possibility that the contactee is in a certain state of focus (eg, focused or unfocused). This possibility can then be used to determine the extent to which the contact can be disturbed by combining information about the designated work of the contacted person and the work currently being performed. For example, if the contactee focuses on work related to the contactee's designated work, the degree to which the contactee can be disturbed can be on page 45. This paper size applies the Chinese National Standard (CNS) A4 specification (210X297). (Li) ----- · Installation --------- Order --------- (Please read the notes on the back before filling out this page) 1221977 A7 B7 V. Description of the invention () Can be very low; if the contactee is not very focused on performing tasks related to the contactee's designated work, the contactee may be disturbed to a very high degree. Calculating such a parameter that can be disturbed can be a step in determining the best form of communication. However, if a piece of information is missing in calculating this distractable degree, the present invention can infer this piece of information so that the best possible communication can be calculated. Contact information, contactee information, and communication form data can include data describing current conditions and information that can help predict future conditions. For example, the phone may be in use, but it can analyze the phone usage data to help determine the possibility of using the phone in the future. Therefore, the selected inference can be completed at block 6 3 0. For example, by speculating p (contextRi | E), the conditional probability that the receiver (the contactee) has a certain situation and some evidence E can be generated. Similarly, the possibility that the communication form can be used in the time frame ^ can be inferred, and the possibility that the communication form can be used at time t is represented by p (mCk (t) | E). At block 6 4 0 ′, the value inferred at block 6 3 0 is analyzed to determine one or more values that can be used in the inferred formula, and the inferred formula can be used to determine the communication with the greatest effectiveness. The speculative formula can be a decision theory formula. At block 650, a speculative formula can be used to determine the maximum utility of the communication. In one embodiment of the present invention, the basic decision-making formula used when the contactee makes a decision in an uncertain situation is: f = arg'ax [AC0ntext ~ | £) x 彳, c, comext ~, c 〇mext () ⑴ Among them, A is the ideal communication action, which includes the contactor (Ac *) on page 46. The paper size is applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) (Please read the note on the back first) Please fill in this page for further information). Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 1221977 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. A7 B7. Communication form of contactee (recipient) (AR *) calculated by calculation. In the equation, A ′ is the communication form under consideration, 'Ack is the communication form used by the contact person, context' is the context of the contactee (recipient), contextC is the context of the contact person, and C is the contact person. Is usually associated with a certain type of person (for example, 'important colleague, previous respondent, family member, stranger, etc.). The basic formula used to find the best form of communication can be extended by introducing uncertainty about the situation of the contact person and adding the other uncertainties to Equation 1. ^ = argmaxX ^ £) ^ (contextc ^ | £) x context ^ /, context A) (2) In the process of finding the best form of communication and optimizing it, the situation with the contact and / or contactee The relevant variables can be treated as explicit inevitable or probabilistic factors. Therefore, in Equation 3, which represents a form of communication available to a contact person, Equation 3 has considered a combination of such forms of communication. A * = arg max ^ ^ (context ^ / 1 £) p (contextc k \ E) l, nikxu (A (mf .m ^ A ^ .C ^ QonXtxX1 ^ iyQ〇x \\ ^ xic k) (3) The invention can further compare the best communication option currently available with the best communication option that can be used later, and update the communication value according to the loss caused by the communication delay; if the contactee is in a different state (for example, more available or Time), it can update the communication value according to the changes that may result in gains or losses due to communication interruptions. Page 47 .........--- 0 ^, ........., but ......... 9 (Please read the precautions on the back first (Fill in this page) 峑 w π σ Λ: πη Shitian Tianhe; 隹 / PNTαΔΑ, issued for the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs 1221977 A7 _ B7 V. Description of Invention

Value A * * (/ +)-ValueA * (/ 〇) = niax ^ (contextΛ / 1 £, / +) / 7 (contextr k \ E, i ^) x (/ +)) 94tfnC, context7 " / ( / +), context " 7 k (/ J) max Acontexf / 丨 £, / 0) j9 (contextc moxibustion I stone, /.) f'n ikxw (^ (m; (/ 0), wrtc (/ 0) )? 4 //? C, context7 " / (/ 〇), contextc k (t0)) (4) The present invention also helps to consider the value of delaying communication and rescheduling communication time in the future. For example, suppose a contact is trying to reach a contactee in an instant and the contactee is participating in an important meeting. When the contactee returns after the meeting, the best option (such as the one that makes the most use of it) may be to reschedule the real-time negotiation based on calendar information or unified information about the contactee's entry and exit, and so on. The information helps to estimate how long the contact may be available. A technical form of the present invention can also arrange a better time for both parties by considering the calendar of the contacts. Therefore, the decision theory formulas of Equations i through 4 above may be applied in block 650 to generate one or more expected utilities. In one embodiment of the present invention, 'based on this information' communication can be automatically enabled, scheduled, and / or scheduled. However, in another technical form of the present invention, information about such expected utility may be provided to one or more parties, as shown in block 66. For example, a list of efficient communications based on the preferences of the contacted person may be provided to the contact. The contact can then make a selection from the list. Based on at least part of the decision made in block 660, one or more communications, scheduling of communications, and / or scheduling of communications may begin at block 67. This paper size applies to Chinese National Standard (CNS) A4 specifications (21〇χ297 公 箸) ......... Order ... (Please read the notes on the back before writing this page) 1221977 A7 B7 V. Description of the invention (Cheng ( (E.g., making a call, popping up an e-mail editor / receiver). At block 680, decide if other communications are required. If the decision at block 68 is YES, the process continues at block 620, otherwise the process ends. Ministry of Economy Printed by the Intellectual Property Bureau's Consumer Cooperatives In order to provide other aspects of the various technical forms of the present invention, FIG. 7 and the following discussion will briefly outline the applicable computer environment 7 and the various technical aspects of the present invention. It can be implemented in it. Although the above describes the present invention with computer-executable instructions that can be executed on one or more computers, those skilled in the art will understand that the present invention can also be combined with other program modules and / or It is implemented by the combination of software and software. Generally, program modules include routines, programs, components, data structures, etc., which can perform specific tasks or implement specific abstract data types. In addition, those skilled in the art should be able to It is understood that the present invention can be implemented using other computer system architectures, including uniprocessor or multiprocessor computer systems, microcomputers, mainframe computers, and personal computers, palmtop devices, microprocessor-based or programmable Consumer electronics and similar devices, each of which is operatively coupled to one or more related devices. Embodiments of the present invention can also be implemented in a decentralized computing environment, where some tasks are performed by remote processing devices And these remote processing devices are connected to each other through a communication network. In a distributed computing environment, program modules can exist in the near-end or remote memory storage device. 凊 Refer to FIG. 7 'for implementing the present invention The demonstration environment 7 includes a computer 712, which has a processing unit 714, a system memory 716, and a system bus 7 1 8. The system The bus 7 1 8 couples the system elements including the system memory 7 丨 6 to the processing unit 7 14, but the system elements are not recorded in the system. Page 49 This paper applies the Chinese National Standard (CNS) A4 specification (210X 297) (Mm) 1221977 A7 B7 V. Description of the invention () Memory 716 is limited. Processing unit 714 can be any commercially available processor. Dual microprocessors and other multiprocessor architectures can be used as processing unit 714 ° (Please read the notes on the back before filling this page) The system bus 7 1 8 can be any kind of bus structure, and the bus structure includes memory bus or memory controller, and use any kind of commercially available Peripheral and near-end buses of the bus structure. The system memory 722 includes a read-only memory (Rom) 720 and a random access memory (RAM) 722. The basic input / output system (BI0s) is stored in ROM 72. This system contains basic routines that can assist in the transfer of information between units in computer 712 (for example, during startup). The Consumer Cooperative Printed Computer 712 of the Intellectual Property Bureau of the Ministry of Economic Affairs also includes a hard disk drive 724, a magnetic disk drive 726 (such as reading or writing removable disks 72 8), and an optical disk drive 73 0 (such as reading optical disks 732 'or read or write other optical media). The hard disk drive 724, the magnetic disk drive 726, and the optical disk drive 730 may be connected to the system bus 718 through the hard disk drive interface 734, the magnetic disk drive interface 736, and the optical disk drive interface 738, respectively. Disk drives and related computer-readable media can provide non-volatile data storage, data structures, computer-executable instructions, etc. for computers 7 and 2, including storage of broadcast programs in appropriate digital formats. Although the above descriptions of computer-readable media are based on hard disks, removable disks, and optical discs, those skilled in the art will understand that other types of computer-readable media can also be used in the demonstration operating environment, such as ZIP drives, magnetic tapes, flash memory cards, digital video disks, cassettes and similar media, and any of the above media may contain computer-executable instructions for performing the method of the present invention. The right dry program module is stored in the disk drive and RAM 722, of which page 50. This paper size applies to China National Standard (CNS) A4 specifications (; 2i × 297). 1221977 A7

V. Description of the invention () Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs ^ including the operating system 740, one or more service counters 742, and 箕 Kang molybdenum ^: 744 and program information should understand that the present invention It can be implemented in various configurable operating systems or combinations of operating systems. The user can input the temple order and information into the computer 712 through the keyboard 748 and the finger-holding device ^ * M display device such as the mouse 750. Others will be a, input devices (not shown in the picture, fire dagger microphone, infrared remote control, shake ^ ° Α pestle game controller, Wei S wire reel, scanner or similar devices. Above and ^ 4, ·, _ The serial port interface connected to the system bus 7 1 8 is often connected through the dagger input device. The interface 7 5 2 is connected to the processing unit 714, but it can also be connected through other interfaces such as parallel ports, game bees, and universal serial buses. Drain (USB), Red ', external interface, etc. The monitor 754 or other display device is also connected to the system bus 718 through the interface (such as v π such as a shirt card) »In addition to the monitor, the computer usually contains other Peripheral output devices (not shown), such as speakers, printers, etc. The computer 712 can be logically connected to one or more remote computers, such as one or more remote computers 758. One or more remote computers 758 may be a workstation, a feeding computer, a router, a personal computer, an entertainment device using a microprocessor, an equivalent device, or other shared network node, and usually contains some or all of the components described for computer 712 Relevant units; however, for the sake of brevity, only the memory storage device 76 is exemplified. The above logical connections include a local area network (LAN) 762 and a wide area network (WAN) 764. This network environment is common in offices and corporate computers Network, corporate intranet, and internet.

When used in a LAN network environment, the computer 7 丨 2 is connected to the local network 762 through a network interface or an adapter card 766. When used in a WAN network environment, 'computer 7 1 2 usually has a modem 768, or is connected to a LAN. —MW ........., 玎 -........ Φ (Please read the notes on the back before filling this page) 1221977 A7

5. The communication server on the description of the invention (), or have other devices for establishing communication on the WAN (such as the Internet) 764. Built-in or external modem (please read the precautions on the back before filling this page) Connect to the system bus 718 through serial port interface 752. In a networked environment, the program modules described relative to the computer 712 or a portion thereof may be stored in the remote memory storage device 760. It should be understood that the network connection shown in the figure is only an example, and we can use other means to establish a communication link between computers. FIG. 8 is an exemplary system 800 that performs context-aware processing to help find and establish the best form of communication. The system 800 includes a communication manager 810 'which is operatively connected to a set of available communication forms 820 and an information set 830 about the preferred communication method and context of the communication parties. The information set 830 includes a communication preference database 84 and a context 850. Scenario 850 holds a collection of data taken from and / or inferred about situation source 86. Situation sources include: calendar information 86 1. image analysis § 62, location 863, accelerometer information 864, ambient volume information 865, and desk event 866, but not limited to the above. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs Situation 850 will change depending on the location and the work being contacted. For example, 'the first contacted person traveling at 85 miles per hour on the car during rush hour has a situation; the second contacted person traveling at 5 miles per hour on the car during rush hour The other has another situation. Similarly, the contactee was using a self-driving jet fighter under clear skies and had no enemy within a thousand miles. The situation was different from that of a pilot who was encountering ground-to-air missiles over enemy territory. Scenario ° Near home 'When the child is at home in the elementary school, the paper size on page 52 of this paper applies the Chinese National Standard (CNS) A4 specification (210X297 mm) 1221977 5. Description of the invention () The situation may be different from the Howling up, howling for ten minutes and being in the car with your child. Qianqian Communication Manager 810 will follow Zhao Yueye (please read the precautions on the back before filling out this page) 刖 3 heads 刖 3 or 4 communication formats available or will be available in the future to check the situation of 85 and 840. The form of communication includes: a group of desktop computers 870 (for example, a person with a computer of Α, ^ σ or more, a person with whom to contact (such as a secretary, an assistant)), a group of orders 875 (for example, possibly more than one Reception room, meeting room, 镞 八 # people I found in the office), mobile phone 880 and POTS phone 885, not to mention, ten, inflammation ° 1 not limited to the above. After performing the above analysis, The communication manager 810 can then be implemented or implemented by other communication parties using the present invention, i.e., as shown in Figure 9. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, Figure 9 illustrates the communication parties using the present invention , And the processing related to the contact person who is trying to communicate. The connection manager 900 is operated to connect to the contact person communication manager 910 and the contact person communication manager 92, and the contact person communication manager 910 and the contact person are contacted. The communication manager 92 is an example of the communication manager described above with reference to FIG. 8. The connection manager 900 communicates with the contact communication manager 910 and the contactee communication manager 92, so as to obtain information and use it. The best communication between the best communication means 930 of the contact person and the best communication means of the contactee, and these communication means use the methods shown in Figure 6 and Figure 7. When the contact communication manager 910 After collecting and / or speculating (eg, derived from several contextual sources 960) information about context 965, preferences 970 and capabilities 975 communicate the contact description structure 950 to the connection manager 900. The description structure 950 can save The information includes: contact identity, contact record, registered documents, job, source form, request method and ability. Page 53 This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 public love) 1221977 A7

V. Description of the invention (), but not limited to the above. Similarly, the connection manager 900 can query the information of the contacted person's communication manager 920, including the person's situation 985 (derived from (please read the precautions on the back before filling out this page). ) The contact's preference is 99 ° and the ability of the contact is 995, but not limited to the above. It should be understood that although the contact communication manager 9 1 0 is described as transmitting data, the contact communication manager 920 describes For inquiries, but according to the present invention, other data communication methods can be used. The Intellectual Property Bureau of the Ministry of Economic Affairs, the Consumer Cooperative, printed the present invention to provide interaction with hardware and / or software so that the found connection can be established automatically. Therefore The contact person in Figure 9 can make the first decision ... he wants to contact the contacted person, and selects the means to establish the "best communication" and waits for the "best communication" to be established. For example , The contact edits a document that the contacted person is also interested in. They can select the revision of the file and present a menu about the revision. One of the options may be used to contact the contacted person. π B est C 〇m " option. This person can then select the " BestCom " option, and then start the analysis related to the present invention in order to establish communication with the contactee. This process may be presented to the contactor. Situations include displaying information about scheduled casual talks scheduled later, notifications stating that telephone contact has been completed immediately, instant messenger entry barriers appearing, and email editing forms showing appropriate contactees' "To:" fields, but not Limited to the above. The situation experienced by a contact person depends on the preferences and circumstances of the contacted person. As described above, the form of communication and / or the contacted person may not be immediately available or available. Therefore, the present invention includes Method to estimate the possible time that a contact can be contacted, and this possibility can be used to schedule a group meeting on page 54. This paper size applies the Chinese National Standard (CNS) A4 specification (21 × 297 mm) 1221977 Economy Printed by A7 B7 of the Consumer Cooperatives of the Ministry of Intellectual Property Bureau V. Description of the invention () Time and enable η participants to feel the maximum utility, where η is an integer For example, the actions of η participants can be reviewed to infer that participants may have time to share a form of communication (such as video conferencing, co-editing, etc.). • Automation can be constructed from this analysis. Meeting requirements. It should be noted that the communication between the contact person and the contacted person may occur with an unknown person and can be negotiated as appropriate. As mentioned above, 'communication can be established through the decision process of the contact manager And includes the communication preferences of θ contacts and contactees. This process may include utility-based decisions to establish communications based on the communication value of individual parties. To highlight these principles, Figure 10 illustrates the principles of the present invention. A technical form illustrates a communication system 1000 and related methods, which are used to establish a connection between an active contact 1010 and a contacted person 014. At block 1020 ', the active contact 1010 starts trying to communicate and leads to the contact manager 1024 or other intermediary systems (such as email services, online messaging services, online telephone services, etc.). The communication attempt may include a proposed communication, which is included, described, and / or updated as part of the relevant preference database of the active contact i 〇 j 〇 (see preference database 264 in Figure 2). This offer may include remuneration and / or reward for the contactee 1014 so as to be able to induce communication with the active contactee 1010. Proposals and rewards include many different forms and / or formats. For example, a proposal could be "If you are willing to listen, read, review, inspect and / or interact with the following commercial, politician advertisements, surveys, shopping guide programs" then "you can receive the following rewards Or remuneration "(such as money, gifts, allowances, discounts on certain products, page 55. The paper size applies to the Chinese National Standard (CNS) A4 specification (210X297 mm) '......... . • Install ......... Order ......... (Please read the notes on the back before filling out this page) 1221977 A7 B7 V. Description of Invention (), etc.). (Please read the notes on the back before filling in this page) Proceed to block 1 03 0, and the contact manager i 024 analyzes the preferences of the contactee for potential communication of the contactee (please refer to the preference database 254 in the second figure) ). A determination is made at block 1034 as to whether active communication should be performed based on the preferences analyzed at block 1030. For example, if the contact's preference is set to avoid all communication from unknown or active contact 1010, the process proceeds to 1 040, and further communication of active contact 1001 is here End. This step may include transmitting a communication or response to the active contact 1010 via the contact manager 1024, and indicating that further communication is not allowed or the contact is undesired. Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. If the active communication is accepted at block 1 034, the process proceeds to 1 044, where the communication proposal of the active contact is presented or delivered to the contacted person 1014. At block 1050, the contact manager 1024 and / or the contactee 1014 decides whether to accept the offer. For example, the contact ’s preference is to enable or describe receiving a predetermined number of messages from sources in a preset category (for example, if the online music account has been updated to accept free discs, they are willing to receive one day from the vendor Ten messages or newsletters). If the proposal is accepted at block 1050 (which may include a clear preference setting, the needs of the contactee 1 0 1 4 and / or an indication of willingness to accept), then an active contactor 1010 and the contactee 1 are established at block 1054. Communication between 14. It should be understood that consenting to communication between parties may include consent to future communications and cover past considerations. If the communication is not accepted at block 1050, the process proceeds to block 1060. At block 1060, the parties have the opportunity to participate in the dialogue. Page 56 This paper size applies the Chinese National Standard (CNS) A4 specification (210X297 mm) 1221977 A7 _ B7 V. Description of the invention () Timetable. If any of the parties (contact or contactee) decides not to participate in the conversation ', the process proceeds to 1 040, where further communication is terminated. If a conversation is desired at block 1 060, the process proceeds to 1064 and allows the parties to further negotiate or modify the original proposal presented at block 1044 (such as discussing a favorable proposal or contactee 1 0).丨 4 modifications). The process described at blocks 1050, 1060, and 1064 may be repeated until communication is established at block 1054 or communication is terminated at block 1040. As described above, the present invention can assist in the management of active communication, improve the effectiveness of contacting the contactee 1014, and increase the value of contacting the contactee 1010 at the same time. The contact manager 1 024 together with a database of preferences can be used to control the control parameters presented to the user or contactee, such as the time, place, and manner of communication styles or types of active contacts that have been accepted. The contact manager 1024 can assist the communication between the contact 1010 (and / or the contact group) and one or more of the contacted 1014 regarding the parameters of the agreement between the active communication parties. For example, in response to compensation (such as a free mobile phone service), the contactee 1014 may agree to receive a predetermined number of active communications each month. Proactive communications may come from different sources (such as car manufacturers, banks, credit card agents), take different forms (such as mobile phones, satellite phones, POTS phones, e-mail, general mail, video paging, fax, etc.), and length- (Such as short updates, long instructions, very short reminders), and may be available at different times. For the active contact 1010, different styles, forms, and times will have different values, and provide different effects for the contact 1010. For example, page 57 This paper is in accordance with the Chinese National Standard (CNS) A4 specification (210X 297 public love) (Please read the precautions on the back before filling out this page), Ke Quan Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs

V. Description of the invention () For example, the value of the telephone contact before the market opening in the morning may be five times higher than the email sent after the market opening, and may be ten times higher than the fax value after the market closing (please read the notes on the back before filling out this Page} Therefore, Tongsi accepts a predetermined number of active communications that can be received through various accepted communication combinations. In order to assist in arranging communications between the parties, in one embodiment of the present invention: the contact manager 1024 May include an active communication protocol manager (not shown) and an active communication acceptance tracker (not shown). The active communication protocol manager can be used to arrange the protocol parameters between the parties (such as preferred communication form, Preferred time, preferred communication subject (eg, stocks, news, mortgage rates), total value of active communicators, calculation cycles, etc. Active communication / trackers can be used to monitor, for example, the value of accepted communications and to meet agreements Necessary residual value, etc. Printed by an employee consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs in one embodiment of the present invention, The system 100 can also include a reward calculation program (not shown), which can be used to determine that the contactee 1014 should be obtained from the active contactor 1010 based on the total value of the active communication received at least in part during the calculation. The number of benefits. For example, although the first contacted person agreed to receive the active communication, the person who was contacted may be too busy to receive any active communication during the calculation period. Therefore, the compensation calculator can be used to determine the contacted person No compensation should be charged. As another example, the second contact may have received a large number of unsolicited communications during the calculation period, so the compensation calculator can be used to determine that the contact should receive additional compensation in excess of the subscription compensation (e.g. Gift vouchers other than free mobile phone service). Although the contactee 1014 may have initially set a preferred form of communication (such as time, place, and method) for receiving active communication, the Chinese standard should be applied to this paper on page 58 Standard (CNS) A4 specification (21 × 297 public directors) ^ 221977 Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 __βΒ7, description of the invention () When preference is provided for active communication, the contactee 1014 can decide (for example, by setting preferences) not to accept the communication, postpone the communication, change the communication form and / or accept the provided communication, etc. The contacted person 1014 has the opportunity to enhance the effectiveness of active communication, which in turn increases the value of contacting the active contact 1010. It should be noted that the components described above for processing active communication can be expanded to include incidental principles and / or Decision-making, which can guide payment and refund when dealing with the uncertainty of the identity of the contacted person 1014 and / or the communication content of the contacted person. Using the principle of contingency, the active or unconfirmed contact can be presupposed to be forced. 1 0 1 0 Provide payment to the respondent 1 104 (for example, through the principles provided by the preference database) so that the contactee can be contacted 1 104 using one or more forms of communication. However, by following the contact's knowledge of the contact and / or following the analysis of the content of the communication, effective control allows the contact 1010 to contact the contact 1 0 0 in a cost-free or less costly manner. Such principles serve a variety of functions. For example, the processing based on the contingency principle allows the contacted person 1014 to accept communication from the contacted person 1 0 10, and the contacted person is the person the contacted person really wants to contact, but it is not registered or not A familiar individual. Therefore, the system 1000 can contact the contacted person 1 0 4 on the premise of prepayment or other compensation, and after the contacted person knows the contact person's 1 0 1 0 identity, it can be cancelled with the permission of the contacted person. . Therefore, the contact person or other person may not be registered as recognizable in a database capable of communicating (or communicating through a specific channel (such as a telephone)). Page 59 This paper standard applies the Chinese National Standard (CNS) A4 specification (210X297 (Mm) ........ Fees ......... Order ... (Please read the notes on the back before filling out this page) 1221977 A7 B7 V. Description of the invention () Identity, and / or specific context for communicating with the contacted person. Friends, family members, and colleagues who are not recognized by the system can use the system by agreeing to "prepay" (perhaps registering for future payment-free use). However, when the contactee 1014 recognizes the caller and decides to make it a free communication, the payment made by these people will be repaid as soon as possible. As another example, an active caller or contact person who intends to target sales may contact the contactee 1 014 for payment, and return the communication fee after the transaction is successfully completed, or in a more general case, the contactee 1014 decides to reduce or remove the prepayment paid by the contact 1010 and let them contact the contacted person 1 0 1 4. This may happen if the contacted person 1041 believes that the phone, service, and / or content that was originally blocked from communication is actually the desired contact after the contact. It should be understood that the technical form of the present invention can be implemented in a computer-readable medium, so that the computer-readable medium can store computer-executable elements used in the system to assist communication between parties according to the present invention. For example, computer-executable components include identification components for finding multiple forms of communication, which can provide communication between at least two entities, respectively. In addition, the writing brain executable element may include an analysis element capable of analyzing the first communication data set related to the first individual and the second communication data set related to the second temporal body. The analysis element can be based on at least the first Partial analysis results of the first and second communication data sets find one or more communication forms, and the analysis element can establish communication between the individuals. What has been described above is an embodiment of the present invention. In describing the present invention, it is impossible to describe all known component combinations or methods, but familiarize yourself with the relevant page 60. This paper size applies the Chinese National Standard (CNS) A4 specification (210x297 mm) (please read the note on the back first) Please fill in this page for further information.) Printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs A7 B7 1221977 V. Description of the invention It covers all equivalents #changes, modifications, and changes that still do not depart from the spirit and scope of the scope of the attached patent application. In addition, the terms "including" and "at least including terms have similar meanings" used in the detailed description or patent application scope, that is, " Contains at least the transitional term "T" for profit-seeking (please read the precautions on the back before filling out this page) Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, page 61 This paper applies Chinese national standards (CNS ) A4 size (210 × 297 mm)

Claims (1)

1221977 | The patent case is still amended in April, f. 6. Scope of patent application cpa 4: -9 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 1. A system that can assist parties in communicating, which includes at least: a first element, which is associated with a contactee It focuses on resource requirements; a second element, which assists in responding to the request based in part on the effect of the request on the contacted person. 2. According to the system described in item 1 of the scope of patent application, the first component is a contact database, which contains the preferences of the contact for the request, and the second component is a contact database, which contains the contact Preference for at least one of the request and the response. 3. The system as described in item 2 of the scope of patent application, which further includes a contact manager 'to assist the contact person and the contactee according to the preferences of the parties, the request and the response. Communication. 4. According to the system described in item 2 of the scope of patent application, the above requirements include at least one of the ability, purpose, work, timetable, priority order, time limit, cost and benefit of the contactee to make the contactee The utility of the person is the greatest. 5 · As described in item 2 of the scope of the patent application, the above response includes the ability of the contactee, the preference of the contactee for the preference of the contactee, and the manner in which the contactee prefers to be contacted. Waiting for at least one of them, the preferences of these contacts over time or the subject of the communication are at least 6th of this paper standard applicable to China National Standard (CNS) A4 (210 X 297 mm) -------- ------------ Order --------- line (please read the notes on the back-M before filling out this page) 1221977 1221977 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Birds. Page change i 6. Patent application information g π • If the scope of patent application 3 assists multiple parties at least ... Second, the above contact manager can communicate. … Between communication channels 12. If you apply for a patent scope No. 3 You &# _ & i fc This system, the above contact manager can facilitate the contact and the contacted person. The schedule of conversations to facilitate communication between the parties. 13. If the patent application scope is 3rd system, the above-mentioned contact manager notifies the contactee that the contact person can communicate with him, and that the contactee has the opportunity to follow the month of his or her eyes. b. Overthrow current preferences in the contacted person's database. 14. According to the system described in claim 3 of the scope of patent application, the contactee is provided with a list of options for contacting via the contact manager. 15. According to the system described in item 3 of the scope of patent application, the above-mentioned efficient communication list determined by the contact manager according to the preferences of the contactee can be provided to the contactee. ^ 16 · The system mentioned in item 3 of the scope of patent application, the above contact. . 0 The controller can operate at least one of an e-mail, an image transmission, a television transmission telephone, a mobile communication device, an instant message and a cell device. Page 64 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 mm) 1221977 ABCD patent application scope 1 7 · As described in the patent application scope item 3, the above contact manager contains a set of rules At least one of a set of principles and a theoretical table formula to assist communication between such parties. 18. The system described in item 17 of the scope of patent application, the above decision theory formula contains the following equation: A * = argmax ^ p (context / e / 1 u (Aj ^ Ak contextΛ /? Contextc) Aj is the communication under consideration Form; Α \ is the communication form used by the contact; Context 'is the context of the contact; Context is the context of the contact; C is the identity of the contact; and P (contextRilE) is the conditional probability , Where the contactee has a specific situation and given the evidence E, and uses the utility function u together with Yan Bing ~ 4J to determine the ideal communication action, which can enable the contactee and the contactee ^ „Play the most effective communication between the hundreds. ----- ,:" :: · ......... Order ......... (Please read the precautions on the back first (Fill in this page) Printed by the Employees' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 19 · A method to assist the parties in communication. The master includes: contact the first group of preferences to send information; contact the second group of preferences to receive information ; And enable communications between two or more parties, based at least in part on preferences. 5 pages of this paper size are in accordance with Chinese National Standard (CNS) A4 (210x297 public love) 8 8 88-ABCD1 1221977 VI. Application for patent scope 20 · The method described in the patent application scope No. 19, which also includes One party sends one or more elections, 'the first party asks for the resources of the second party's attention, and the communication between the parties is based at least in part on the selected option. The method described in Scope Item 20 further includes: enabling at least one party to override these preferences in order to receive further communications from the first party. 22. As described in Scope 19 of the scope of patent application Method, further comprising: transmitting a list of options to at least one party, the list being arranged according to the communication preferences of at least one other party. 23. The method as described in item 19 of the scope of patent application, which further Including: Enabling a schedule of conversations between the parties to assist in further communication between the parties. 24. A computer-readable medium with computer-executable instructions for performing, for example, an application Patent Scope Item 19 25. — A system that can assist the parties in communicating, including at least: the device used to specify the preferences for sending and receiving communications; sending one or more requests via communications at least one time,: t Selection of hi π cold 'soil anthracene page 66 (Please read the precautions on the back before filling out this page}-Printed by Yiding · Employee Cooperative of Intellectual Property Bureau, Ministry of Economic Affairs Six smart-facilitator devices are being used for patent applications, and the devices used to enable further communications between these parties are based on preferences and selected options to the > section. A device that assists at least two entities in communicating, including at least one data packet, the data packet contains: a material bay, which represents a request for the attention resources of a contactee; called the first > material Stopping represents a response to the request. The response is about the contact's willingness to participate in the communication based on the effectiveness of the contact. Z. 27. A computer-readable medium having stored thereon a data structure and contact information, which includes at least:-a data block, which represents a contact's preferences and preferences related to the attention of the person being called; And M a first stop, which represents the preference of the contactee, which is related to the response request, and the preference of the contactee is based on: the need to contact the contactee for further communication. A system capable of assisting the parties in proactive communication, including at least a -contact manager for communicating a communication proposal from the unknown3 to the contactee; and transmitting a bias element related to the contactee, 77 Send this order line according to the waiting I -------- page 67 This paper size applies Chinese National Standard (CNS) A4 Regulations (2) 0 X 297 male HI U21977 Α8 Β8 C8 D8, application The remuneration in the patent scope proposal made the proposal accepted. 29. The system of "wide application patent scope" item, which also contains a preference element related to the unknown contact, describing one or more parameters of the proposal. 0 Economy The Intellectual Property Bureau employee consumer cooperative prints a system of application / patent scope 28. The above proposal includes at least one of the requirements of listening, reading, reviewing, inspecting, and interacting with commercial, political advertising, surveys, shopping guide programs I. 31 .: The system and system of item 28 of the scope of patent application, the above remuneration includes at least one of money, gifts, discounts, allowances, discounts on certain commodities, etc. 32. If the system of item 28 of the scope of patent application, the above The contact manager automatically disables further communication with the known contact person according to the settings in the preference element related to the contacted person. S 33. If the system of the scope of patent application No. 32, the above contact manager provides a response to the unknown Contact person, and indicate whether 2 communications have been established with the contactee. 34. If the system of the scope of patent application 28 is applied, at least one of the contactor 5 and the contactee initiate further communication by receiving the compensation 0 Page 68 (Please read the precautions on the back before filling out this page) • Order · 6. Scope of patent application 35 · If the scope of patent application item 34 is intended Communication in the future. The aforementioned acceptance of the system includes the previous remuneration of the system described in item 34 of the scope of patent application. The above acceptance is based on 37. A predetermined number of messages in the system described in item 28 of the scope of patent application. Able to get 'the above-mentioned preference element from a predetermined number of messages for the source to receive. 38. A system that enables the contact person and the contact person to agree to the unknown person and the contact person as described in item 28 of the scope of patent application' The schedule of the dialogue between the above contact managers to facilitate the communication. 39. As described in item 28 of the scope of patent application, it is used to arrange the parameters of the active contact and the type, time, theme and value to the system , The contacted person also includes a communication form between the parties-040. For example, the 39th part of the scope of patent application is used to monitor the active contact and the quality. There is another agreement between the contact person and the recipient. 41. If the system of the scope of patent application is No. 40, # It also contains a program to adjust one or more moxibustion numbers of the proposal. Compensation calculation Page 69 This paper size applies to China National Standard (CNS) A4 (210 X 297 public ^) Scope of patent application The Ministry of Economic Affairs, Intellectual Property Bureau, Employees, Consumer Cooperatives, and Consumer Remainders 1221977 _ 疋 梦 Extended 48 · —A wire claw 4 that can assist unknown parties in communication. 旲 At least: Send a proposal to induce the parties to communicate Devices · Devices used to analyze preference data associated with at least one of the parties; devices used to establish communication between the parties based on at least part of the preference data and actions between those parties and incense And 'slave and negotiate the device used in the proposal. 49. A method that can assist unknown parties in their communications, including at least the implementation of one or more incidental principles that guide payment and refunds to handle the relationship between the contacted person and the contacted person Uncertainty in at least one of the contents; and forcing the contact to provide compensation to the contact to use one or more forms to contact the contact. 50. If the method in the 49th scope of the patent application is applied, it further includes providing control so that the contactee can reduce the communication cost after recognizing the contactee. 5 1 · If the method in the 49th scope of the patent application, it further includes providing control so that the contactee can reduce the communication cost after analyzing the communication content. 52_ The method of applying for item 49 of the patent scope additionally includes receiving communications from known individual contacts. _ Page 71 This paper size applies to China National Standard (CNS) A4 (210 X 297 mm) · -------- β --------- (Please read the notes on the back before filling this page) 1221977 Members are kindly requested to state clearly 1 ι-'Γίτ " Employees of the Intellectual Property Bureau of the Ministry of Economic Affairs Printed by a consumer cooperative ^ \\ tLJ ^ ″; Tr ^ '. ^^,. ≪ <;. ”\., SrlrvAi? &Amp; v · compound gr 隹 〒ffLt? FuE replacement buy A8 B8 C8 D8 m- tT ——- VI. Application for Patent Scope 53. For the method of applying for the scope of patent No. 52, it also includes providing contact with the contactee based on prepaid remuneration ', and after the contactee learns the identity of the contactee, Can be cancelled with the permission of the contactee. 54. If the method of patent application No. 52 is applied, it also includes reducing the prepayment by the contactee and returning the communication fee to the contactee. Page 72 Standards are applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) • ----------------- (Please read the notes on the back before filling in this page)