548997 A7 B7 經齊郢智慧財4咼員X.消費合阼fi印製 6504twf.doc/008 五、發明說明（I ) 本發明是有關於用一種語音方式進入網站系統，且特 別是有關於一種語音方式來查詢與獲取使用者所需項目的 系統。 在習知技藝語音按鍵系統中’此系統是以一連串的提 示對使用者提問後，由使用者按下雷話上的數字鍵，然後 會有一句『正確請按πιπ，錯誤請按"〇π ’結束請按n#"字號』。 一連串的聽提示與與按下數字鍵的切換，對使用電話或是 手機的使用者，實在是有點奢求’通常我們會按”0”或"9"， 直接與客服人員溝通。 在習知技術第1圖中說明傳統語音按鍵系統的一流程 圖，其步驟包括在步驟slOO中，此語音按鍵系統會提供 服務項目供使用者作選擇，在步驟sl02中，使用者會依 照需求以按鍵選擇所需服務項目，在步驟s104中’系統 會以一*種語音方式重複確認使用者選擇’在步驟s 106中’ 若使用者的選擇都完全正確，則在步驟sl〇8中，此語音 按鍵系統會幫使用者完成服務項目的交易，並在步驟sllO 中，請使用者選擇下一筆服務項目，若使用者的選擇不正 確，則語音按鍵系統會告知使用者並在步驟sllO中，請 使用者選擇下一筆服務項目，當使用者選擇下一筆服務項 目，則此語音按鍵系統會自步驟slOO，重新提供服務項目 供使用者選擇，直至使用者退出此語音按鍵系統。 此習知技術的缺點，羅列如下： 1.記一大堆代碼，可能會疏漏下一個提示語：使用者 必須一面聽提示語，一面輸入代碼，一但聽不淸楚會不知 請 先 閱 讀 背 意 項 再 填」 I 1 頁548997 A7 B7 Printed by Qi Xun, a wealth manager, X. Consumers, and printed by 6504twf.doc / 008 V. Description of the invention (I) The present invention is related to using a voice to enter the website system, and in particular, it relates to a A system for querying and obtaining items required by users by voice. In the “Knowledge Technology” voice button system, “This system asks the user with a series of prompts, and then the user presses the number key on the Thunderbolt, and then there will be a sentence“ Please press π for the correct one, and press “" for the error. π 'To end, press n # " font size.' A series of listening prompts and switching with pressing the number keys are really a bit extravagant for the users who use the phone or mobile phone. 'Usually we will press “0” or " 9 " to communicate directly with the customer service staff. A flowchart of a conventional voice button system is described in FIG. 1 of the conventional technology. The steps are included in step S100. The voice button system will provide service items for users to choose. In step S02, the user will Press the button to select the required service item. In step s104, the system will repeatedly confirm the user's selection in a * voice manner. In step s106. If the user's selection is completely correct, in step s108, This voice button system will help the user complete the transaction of the service item. In step sllO, the user is asked to choose the next service item. If the user's choice is incorrect, the voice button system will inform the user and in step sllO , Please ask the user to choose the next service item. When the user chooses the next service item, the voice button system will restart from step sl100 to provide the service item for the user to choose until the user exits the voice button system. The shortcomings of this conventional technique are listed as follows: 1. Remember a lot of code, and the next prompt may be omitted: the user must listen to the prompt and enter the code at the same time. Re-fill the items '' I page 1
本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） 548997 6504twf.doc/008 A7 B7 五、發明說明（T ) 該如何選擇，則必須重新進入此系統亀#選擇，徒增使用 者的麻煩。 2.浪費使用者時間與電話費··由第一點缺點可知此系 統會造成使用者時間的浪費，若使用者是使用手機則手機 費就會很龐大了。 另一習知是用現在最流行的網際網路來查閱資訊，透 過瀏覽器，我們更加容易擷取資訊，也豐富了我們的視野。 網路上的交易成了重大的議題，大部分的企業都在思索著 電子商務將帶來的商機。於是，網站如雨後春筍般的建立 起來。 在習知技術第2圖中，是使用者利用網際網路獲取及 交易資訊的流程圖，當使用者欲查詢資訊時，在步驟s200 中，必須先進入瀏覽器以查詢資訊，在步驟s2〇2中，若 使用者未查詢到相關資訊，則必須回到步驟s2〇〇中，重 新查詢資訊，在步驟s202中，若使用者查詢到相關資訊， 則在步驟S204用鍵盤或滑鼠來選取所需資訊，在步驟s206 中，系統會詢問使用者是否欲交易此項資訊，若使用者欲 交易此項資訊，則在步驟s208中，系統會要求使用者鍵 入個人資料，在使用者用鍵盤輸入完個入資料並完成此筆 交易後，在步驟s210中，若使用者仍要查詢其他資訊， 則重新回到步驟S200中，在瀏覽器中查詢資料，直至使 用者退出此瀏覽器爲止。 此習知技術的缺點，羅列如下： 1.瀏覽器不是隨手可獲得：當使用者在行走時，若突 4 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） (請先閱讀背面之注意事項再填寫本頁) 裝-----Γ I--訂---------線一 經濟部智慧財產局員工消費合作社印製 548997 A7 6504twf. doc/008 五、發明說明（3 ) 然想查詢某項資訊或完成某項交易，則必須一定要有瀏覽 器才能查詢使用者想要的資訊，徒增不便。 (請先閱讀背面之注音？事項再填寫本頁) 2·網路塞車：常常由於網路速度過慢，使使用者在使 用瀏覽器時，必須等待良久才能進入另一個畫面。 另一習知技藝是利用現在最先進的e-WAP (Wireless Application Protocol)，是一種開放式、標準無線應用軟體 協定，透過國際標準作業平台’將網站上的圖文資訊簡化， 傳送至手機上。 雖然利用e-WAP手機可以達到上一個習知技藝所無法 達到的第一個缺點，但其缺點包括如下： 1. e-WAP手機佔有率不足：目前e-WAP手機的佔有率 依然不及一般手機，使用者拿起手機的使用狀況大都仍以 語文的溝通爲主。 2. e-WAP手機本身在螢幕面板上有其侷限性：對一般 使用者而言，每個畫面所能顯現的資料有限。 3. 手機匯率太高：e-WAP手機上網的匯率對一般使用 者太高。 有鑒於此，本發明提出一種語音入口網站系統及方 法，使用者可以直接藉著一般說話的方式，透過手機或電 話以口語交談的方式完成資訊查詢與線上交易等動作，享 受連結上網的服務。 本發明提出一種語音入口網站系統及方法，適用於使 用者以語音方式查詢、獲取及交易所需項目的系統，當使 用者說出所需的需求項目時，此語音入口網站系統中的語 5 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） 548997 A7 B7 6 504twf. doc/008 五、發明說明（w) (請先閱讀背面之注意事項再填寫本頁) 音辨識系統會接收使用者所說的需求項目，語音辨識系統 會將此需求項目交給資料主機群，此資料主機群會提供有 關使用者需求項目之資訊給語音辨識系統，此語音辨識系 統會將此資訊用一種語音方式傳達給使用者知道，若使用 者接收到所需需求項目的資訊，而欲交易此資訊，則告知 語音辨識系統，此語音辨識系統會將使用者欲交易的交易 項目傳達給語音辨識閘道主機，此語音辨識閘道主機會將 需求項目轉譯後傳給後台主機處理交易項目，當此後台主 機處理完成此交易項目，會經由語音辨識閘道主機將完成 交易的訊息透過語音辨識系統用一種語音方式傳達給使用 者知道。 經濟部智慧財產局員工消費合作社印製 本發明提出另一種語音入口網站系統及方法，適用於 使用者用一種語音方式來查詢及獲取來件的系統，在此語 音入口網站系統中的單一訊息平台會攔截使用者之來件， 此單一訊息平台會將攔截到的來件儲存至資料主機群，並 會發出一個短訊通知使用者有來件，當使用者欲聽取此來 件，會進入此語音入口網站系統，告知此語音入口網站系 統中的單一訊息平台欲聽取來件，此單一訊息平台會將此 使用者的要求輸入語音辨識系統，此語音辨識系統會將此 要求解釋完並輸出至單一訊息平台，當單一訊息平台知道 使用者的要求後，會自資料主機群將使用者的要求來件取 出，並用一種語音方式傳達來件給使用者。 透過本發明提供一種語音方式與使用者交談模式，可 使使用者簡單查詢、獲取及交易所需需求項目及來件，享 6 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） 548997 6504twf.doc/008 A7 B7This paper size applies Chinese National Standard (CNS) A4 specification (210 X 297 mm) 548997 6504twf.doc / 008 A7 B7 V. Description of invention (T) How to choose, you must re-enter this system. User trouble. 2. Wasting user time and phone charges ... From the first disadvantage, we know that this system will cause user time to be wasted. If the user is using a mobile phone, the mobile phone charge will be huge. Another practice is to use the most popular Internet today to look up information. Through browsers, we can more easily retrieve information and enrich our horizons. Internet transactions have become a major issue, and most companies are thinking about the business opportunities that e-commerce will bring. As a result, the website has sprung up. In the second figure of the conventional technology, a flowchart of a user using the Internet to obtain and trade information. When a user wants to query information, in step s200, he must first enter the browser to query the information, in step s2. In step 2, if the user does not query the relevant information, the user must return to step s200 to re-query the information. In step s202, if the user queries the relevant information, then use the keyboard or mouse to select in step S204. The required information. In step s206, the system will ask the user if he wants to trade this information. If the user wants to trade this information, in step s208, the system will ask the user to enter personal information and use the keyboard After entering the input data and completing the transaction, in step s210, if the user still needs to query other information, then return to step S200 and query the data in the browser until the user exits the browser. The shortcomings of this conventional technology are listed as follows: 1. The browser is not readily available: when the user is walking, if the size of the paper is 4 times, the Chinese National Standard (CNS) A4 specification (210 X 297 mm) is applicable (please (Please read the notes on the back before filling out this page.) Packing ----- Γ I--Order --------- Printed by Line 1 Intellectual Property Bureau of the Ministry of Economic Affairs Consumer Cooperatives 548997 A7 6504twf. Doc / 008 5. Description of the invention (3) However, if you want to query certain information or complete a transaction, you must have a browser to query the information the user wants, which is inconvenient. (Please read the Zhuyin on the back? Matters before filling out this page) 2. Network traffic jams: Because the Internet speed is often too slow, users must wait for a long time before entering another screen when using the browser. Another know-how is to use the most advanced e-WAP (Wireless Application Protocol), which is an open, standard wireless application software protocol. Through the international standard operating platform, the graphic information on the website is simplified and transmitted to the mobile phone. . Although the use of e-WAP mobile phones can achieve the first shortcomings that cannot be achieved in the previous art, the shortcomings include the following: 1. Insufficient e-WAP mobile phone share: The current e-WAP mobile phone share is still lower than that of ordinary mobile phones , Most of the users ’use of mobile phones is still based on language communication. 2. The e-WAP phone itself has its limitations on the screen panel: for the average user, the data that can be displayed on each screen is limited. 3. Mobile phone exchange rate is too high: e-WAP mobile Internet access rate is too high for the average user. In view of this, the present invention proposes a voice portal system and method, and users can directly perform information inquiry and online transactions through a mobile phone or a telephone in the form of spoken conversation, and enjoy services connected to the Internet. The invention proposes a voice portal system and method, which is suitable for a system for users to query, obtain and trade required items in a voice manner. When a user speaks a required item, the language 5 in the voice portal system This paper size is in accordance with China National Standard (CNS) A4 (210 X 297 mm) 548997 A7 B7 6 504twf. Doc / 008 V. Description of the invention (w) (Please read the precautions on the back before filling this page) Voice recognition The system will receive the user's demand items, and the voice recognition system will deliver the demand items to the data host group. The data host group will provide the user with information about the user demand items to the voice recognition system. The voice recognition system will The information is communicated to the user by a voice method. If the user receives the information of the required item and wants to trade this information, the voice recognition system is notified, and the voice recognition system will communicate the transaction item that the user wants to trade to Voice recognition gateway host, this voice recognition gateway host will translate the required items to the background host to process the transaction items, After the completion of this master machine transaction processing project, will be communicated to those who know the use of voice recognition gateway host will complete the transaction through a message through the voice recognition system in a voice mode. Printed by the Consumers' Cooperative of the Intellectual Property Bureau of the Ministry of Economics The present invention proposes another voice portal system and method, which is applicable to a system for users to query and obtain incoming messages in a voice manner, a single message platform in this voice portal system It will intercept the user ’s incoming message. This single message platform will store the intercepted incoming message to the data host group and send a short message to notify the user of the incoming message. When the user wants to listen to this incoming message, he will enter here. The voice portal system informs the single message platform in the voice portal system to listen to a piece of information. The single message platform will input the user's request into the voice recognition system, and the voice recognition system will interpret the request and output it to Single message platform. When the single message platform knows the user's request, it will take the user's request from the data host group and communicate it to the user in a voice way. The present invention provides a voice mode to talk to the user, which enables users to easily query, obtain and trade the required items and incoming items, and enjoy 6 paper sizes that are applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 public) %) 548997 6504twf.doc / 008 A7 B7
齊π皆慧讨¢¾員L宵費多咋fi^pM 五、發明說明（匕） 受邊走邊上網的服務，使用輕鬆，易於推廣。 爲讓本發明之上述和其他目的、特徵、和優點能更明 顯易懂，下文特舉較佳實施例，並配合所附圖式，作詳細 說明如下= 圖式之簡單說明： 第1圖繪示的是習知技術之一流程圖； 第2圖繪示的是習知技術之一流程圖； 第3圖繪示的是本發明一較佳實施例之一方塊圖； 第4圖繪示的是本發明一較佳實施例之一方塊圖； 第5圖繪示的是本發明一較佳實施例之一流程圖； 第6圖繪示的是本發明一較佳實施例之一方塊圖； 第7圖繪示的是本發明一較佳實施例之一方塊圖；以 及 第8圖繪示的是本發明一較佳實施例之一流程圖。 重要元件標號 300，600 :語音入口網站系統 302 :使用者 304，608 :語音辨識系統 306，610 :資料主機群 308 :語音辨識閘道主機 310 :後台主機 404，704 ·•接收/輸出主機 406，706 :解釋主機 604 ·單一*訊息平台 (請先閱讀背面之注意事項再填寫本頁) ·裝 訂· _ 線一 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） 548997 6504twf. doc/008 A7 B7 經齊邨智慧財產局員工消費合作社印製 五、發明說明（G ) 606 :單一訊息處理中心 612 :電子郵件伺服器 較佳實施例 請參照第3圖，其繪示的是依照本發明一較佳實施例 的一種語音入口網站系統及方法的方塊圖，適用於使用者 302用一種語音方式來查詢、獲取及交易需求項目的系統， 此語音入口網站系統300包括有語音辨識系統304、資料 主機群306及語音辨識閘道主機308。 語音辨識系統304會直接與使用者302作聯繫，作爲 接收及解釋使用者302之需求項目並輸出有關使用者需求 項目之資訊。 資料主機群306是與語音辨識系統304連結，提供有 關使用者302需求項目之資訊，其中此資料主機群所提供 之資訊包括有理財資訊、新聞資訊、生活服務、消費資訊 及客戶服務，其中理財資訊更包括有股票查詢資訊、盤中 消息資訊、盤後分析資訊、加權指數資訊、共同基金資訊、 國際指數資訊、銀行利率資訊、匯率資訊及台股指數資訊， 新聞資訊更包括有焦點新聞資訊、國際新聞資訊、體壇1夬 報資訊、今日財經資訊、影視新聞資訊、氣象新聞資訊、 藝文活動資訊及今日頭條資訊，生活服務更包括有鐵路訂 票服務、航班查詢服務、航班訂票服務、醫院掛號服務、 電影訂票服務、統一發票查詢服務、拖吊查詢服務、路況 報導服務、叫車服務服務及乘車記號服務，消費資訊更包 括有飯店訂房資訊、老饕時坊資訊、休閒娛樂資訊、精品 8 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） (請先閱讀背面之注意事項再填寫本頁) _裝 l·---訂---------線. 548997 A7 B7 6504twf. doc/008 五、發明說明（]) 百貨資訊、旅遊資訊資訊及折扣訊息資訊，客戶服務更包 括有帳單紀錄服務、繳款紀錄服務、變更基本資料服務、 變更繳費方式服務、變更資費組合服務、換選行動電話號 碼服務、自停服務、復話服務、變更特別業務服務、掛失 用戶識別卡服務、換/補用戶識別卡服務及其他異動服務。 、語音辨識閘道主機308,是語音辨識系統304〜與一些 聯絡網的一中介介面，接收來自語音辨識系統304/的需求 項目，並將需求項目傳給聯絡網，以處理使用者302所需 之需求項目之交易項目。 其中有一些後台主機310會與聯絡網--連結，這些 聯絡網包括有很多個電台及很多個網站，提供使用者302 所需之需求項目之交易項目，其中電台及網站所提供之資 訊包括語音檔或是利用文字檔透過一個文字轉換語音友式 轉換爲語音檔。 請參照第4圖，其繪示的是依照本發明一較佳實施例， 此語音辨識系統304，包括有接收/輸出主機404與解釋主 機 406。 接收/輸出主機404，與使用者302連接，用以接收使 用者302所需之需求項目與輸出有關使用者302需求項目 之資訊。 解釋主機406，與接收/輸出主機404連接，用以解釋 使用者302之需求項目。 請合倂參照第3圖與第4圖，其繪示的是依照本發明 一較佳實施例，當使用者302要查詢與獲取資訊時，會先 9 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） --------------- (請先閱讀背面之注音？事項再填寫本頁) 言Qi π is wise to discuss ¢ ¾ members L night fee more than fi ^ pM 5. Description of invention (dagger) The service of surfing the Internet while walking is easy to use and easy to promote. In order to make the above and other objects, features, and advantages of the present invention more comprehensible, the following describes the preferred embodiments in detail with the accompanying drawings as follows: = Brief description of the drawings: FIG. 1 Shown is a flowchart of a conventional technology; Figure 2 is a flowchart of a conventional technology; Figure 3 is a block diagram of a preferred embodiment of the present invention; Figure 4 is a FIG. 5 is a block diagram of a preferred embodiment of the present invention; FIG. 5 is a flowchart of a preferred embodiment of the present invention; FIG. 6 is a block diagram of a preferred embodiment of the present invention. FIG. 7 shows a block diagram of a preferred embodiment of the present invention; and FIG. 8 shows a flowchart of a preferred embodiment of the present invention. Signs of important components 300, 600: Voice portal system 302: User 304, 608: Voice recognition system 306, 610: Data host group 308: Voice recognition gateway host 310: Background host 404, 704 · • Receiving / output host 406 706: Interpretation host 604 · Single * message platform (please read the notes on the back before filling this page) · Binding · _ Line 1 paper size applies to China National Standard (CNS) A4 (210 X 297 mm) 548997 6504twf.doc / 008 A7 B7 Printed by the Consumers' Cooperative of Qiqi Village Intellectual Property Bureau V. Invention Description (G) 606: Single Message Processing Center 612: E-mail Server For a preferred embodiment, please refer to Figure 3, which shows The block diagram of a voice portal system and method according to a preferred embodiment of the present invention is applicable to a system in which a user 302 uses a voice to query, obtain and trade demand items. The voice portal system 300 includes: The speech recognition system 304, the data host group 306, and the speech recognition gateway host 308. The speech recognition system 304 will directly contact the user 302 to receive and explain the requirements of the user 302 and output information about the needs of the user. The data host group 306 is connected to the speech recognition system 304 and provides information about the needs of the user 302. The information provided by this data host group includes financial information, news information, living services, consumer information, and customer services, among which financial management The information also includes stock inquiry information, intraday news information, after-hours analysis information, weighted index information, mutual fund information, international index information, bank interest rate information, exchange rate information and Taiwan stock index information. News information also includes focus news information , International news information, sports news information, today's financial information, film and television news information, meteorological news information, arts and cultural activities information and today's headline information, life services also include railway booking services, flight inquiry services, flight booking services , Hospital registration service, movie booking service, unified invoice inquiry service, trailer inquiry service, traffic report service, taxi service and ride mark service. Consumption information includes hotel reservation information, old fashioned house information, leisure Entertainment information, boutique 8 paper Use Chinese National Standard (CNS) A4 specification (210 X 297 mm) (Please read the precautions on the back before filling in this page) _install l · --- order --------- line. 548997 A7 B7 6504twf. Doc / 008 V. Description of the invention (]) Department store information, travel information information and discount information information, customer service also includes billing record service, payment record service, change of basic information service, change of payment method service, change Tariff combination service, mobile phone number replacement service, self-stop service, repeat call service, special service change, lost subscriber identification card service, replacement / replacement subscriber identification card service and other transaction services. The voice recognition gateway host 308 is a voice recognition system 304 ~ an interface with some contact networks, receives the demand items from the voice recognition system 304 /, and passes the demand items to the contact network to handle the needs of the user 302 Transaction items of demand items. Some of the back-end hosts 310 will be linked to the contact network. These contact networks include many radio stations and many websites that provide transaction items for the user 302's required items. The information provided by the radio stations and websites includes voice. Files or use text files to convert text-to-speech to speech files. Please refer to FIG. 4, which shows a preferred embodiment of the present invention. The speech recognition system 304 includes a receiving / outputting host 404 and an interpreting host 406. The receiving / outputting host 404 is connected with the user 302 to receive the demand items required by the user 302 and output information about the demand items of the user 302. The interpretation host 406 is connected to the reception / output host 404 to explain the requirements of the user 302. Please refer to FIG. 3 and FIG. 4 for a description of a preferred embodiment of the present invention. When the user 302 wants to query and obtain information, 9 paper sizes will be applied to the Chinese National Standard (CNS). A4 size (210 X 297 mm) --------------- (Please read the phonetic on the back? Matters before filling this page)
痤齊郢皆慧材轰笱員1.消費^阼^印製 548997 6504twf.doc/008 A7 B7 五、發明說明（3 ) 進入!吾音辨識系統304，語音辨識系統304中的接收/輸出 主機404會接收使用者302用一種語音方式說出所需需求 項目，語音辨識系統304中的解釋主機406會解釋使用者 302所說的需求項目，之後解釋主機406會將解釋過的需 求項目傳給接收/輸出主機404，接收/輸出主機404再傳給 資料主機群306，資料主機群306會依據使用者302的需 求項目做一資訊回應，若使用者302要交易需求項目，則 接收/輸出主機404會將使用者302之交易項目傳給語音辨 識閘道主機308，語音辨識閘道主機308會將交易項目傳 給後台主機310，後台主機310會與相關的聯絡網連結以 處理此項父易項目’在後台主機310處理完此交易項目後， 後台主機310會將完成此交易項目之一個訊息回傳給語音 辨識閘道主機308，語音辨識閘道主機308再將此訊息經 適當處理後，回傳此訊息給接收/輸出主機404，接收/輸出 主機404再將此訊息傳給使用者302。 §靑參照弟5圖’其繪不的是依照本發明一*較佳實施例 的一種語音入口網站系統的流程圖，在步驟s5〇〇中，使 用者會先說出所需的需求項目，其中需求項目包括有理財 資訊、新聞資訊、生活服務、消費資訊及客戶服務，其中 理財資訊更包括有股票查詢資訊、盤中消息資訊、盤後分 析資訊、加權指數資訊、共同基金資訊、國際指數資訊、 銀行利率資訊、匯率資訊及台股指數資訊，新聞資訊更包 括有焦點新聞資訊、國際新聞資訊、體壇快報資訊、今日 財經資訊、影視新聞資訊、氣象新聞資訊、藝文活動資訊 10 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） ------------裝--- (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作杜印製Acousticians are all talented members 1. Consumption ^ 阼 ^ Printed 548997 6504twf.doc / 008 A7 B7 V. Description of the invention (3) Enter! My voice recognition system 304, the receiving / output host in the voice recognition system 304 404 will receive the user 302 to speak the required items in a voice manner. The interpretation host 406 in the speech recognition system 304 will explain the required items described by the user 302, and the interpretation host 406 will then pass the explained requirements to the Receiving / outputting host 404. Receiving / outputting host 404 is then transmitted to data host group 306. Data host group 306 will make an information response based on user 302's demand items. If user 302 wants to trade demand items, then receiving / output host 404 will pass the transaction item of user 302 to the voice recognition gateway host 308, and the voice recognition gateway host 308 will transfer the transaction item to the background host 310, and the background host 310 will link with the relevant contact network to handle this parent. Item 'After the background host 310 processes this transaction item, the background host 310 will return a message to complete the transaction item to the speech recognition gateway host 308, and the speech recognition gateway master The machine 308 then processes the message appropriately and returns the message to the receiving / outputting host 404, which then sends the message to the user 302. § 靑 Refer to Figure 5 ', which cannot be drawn as a flowchart of a voice portal system according to a preferred embodiment of the present invention. In step s500, the user will first say the required items, The demand items include financial information, news information, living services, consumer information and customer service. Financial information also includes stock inquiry information, intraday news information, post-market analysis information, weighted index information, mutual fund information, and international indexes. Information, bank interest rate information, exchange rate information, and Taiwan stock index information. The news information also includes focus news information, international news information, sports news information, today's financial information, film and television news information, meteorological news information, and art and cultural activity information. 10 papers Standards are applicable to China National Standard (CNS) A4 specifications (210 X 297 mm) ------------ install --- (Please read the precautions on the back before filling this page) Intellectual Property of the Ministry of Economic Affairs Bureau employee consumption cooperation Du printed
548997 A7 B7 唾齊邹皆慧讨轰笱員!.肩費合阼fi卬製 6504t\vf.doc/008五、發明說明（彳） 及今日頭條資訊，生活服務更包括有鐵路訂票服務、航班 查詢服務、航班訂票服務、醫院掛號服務、電影訂票服務、 統一發票查詢服務、拖吊查詢服務、路況報導服務、叫車 服務服務及乘車記號服務，消費資訊更包括有飯店訂房資 訊、老饕時坊資訊、休閒娛樂資訊、精品百貨資訊、旅遊 資訊資訊及折扣訊息資訊’客戶服務更包括有帳單紀錄服 務、繳款紀錄服務、變更基本資料服務、變更繳費方式服 務、變更資費組合服務、換選行動電話號碼服務、自停服 務、復話服務、變更特別業務服務、掛失用戶識別卡服務、 換/補用戶識別卡服務及其他異動服務，在步驟s5〇4中， 此語音入口網站系統會以語音方式播放需求項目之資訊， 在步驟s506中，當此需求項目是可交易項目時，此語音 入口網站系統會詢問使用者是否要交易此需求項目，若使 用者欲交易此需求項目，在步驟S5〇8中，此語音入口網 站系統會幫使用者完成此筆交易項目，在完成此筆交易項 目後，此語音入口網站系統會在在步驟s5i〇中，詢問使 用者是否欲查詢下一筆需求項目，若使用者要查詢下一筆 需求項目，則至步驟s500中，反覆執行上述步驟，直至 使用者不欲查詢需求項目，就跳出此語音入口網站系統。 請參照第6圖，其繪示的是依照本發明另一較佳實施 例的一種語音入口網站系統及方法的方塊圖，適用於使用 者302以一種語音方式查詢與獲取來件的系統，此語音入 口網站系統600包括有單一訊息平台604、語音辨識系統 608及資料主機群610。 11 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公爱)" ' (請先閱讀背面之注意事項再填寫本頁) 丨線· 548997 A7 B7 6504twf. doc/008 五、發明說明（π ) 單一訊息平台604是連結於使用者302，此單一訊息 平台604會攔截使用者302之來件，其中此來件包括有電 子郵件、語音留言及傳真，其中提供電子郵件的是電子郵 件伺服器612，電子郵件伺服器612是連結於單一訊息平 台604,當電子郵件伺服器612中有使用者302之來件時， 單一訊息平台604會自動擷取電子郵件伺服器612中之電 子郵件，在攔截使用者302之來件後會通知使用者302有 來件，並接收與輸出使用者302聽取來件之要求。 語音辨識系統608是連結於單一訊息平台604,此語 音辨識系統608是處理單一訊息平台604傳來的使用者302 聽取來件之要求，其中此語音辨識系統608處理使用者302 來件之方式，包括有接收並解釋來自單一訊息平台604傳 來使用者302聽取來件之要求及輸出解釋後之要求。 資料主機群610是與單一訊息平台604連結，此資料 主機群610儲存關於單一訊息平台604攔截後之來件，其 中關於資料主機群610提供有關此來件的形式包括有語音 檔或是一個文字檔經過一種文字轉換語音方式轉換爲語音 檔的方式。 其中在單一訊息平台604中有一單一訊息處理中心 606，是連結於單一訊息平台604中，此單一訊息處理中 心606提供使用者302登錄有關使用者302的相關資料， 此相關資料包括使用者302之手機號碼及電子郵件位址。 請參照第7圖，其繪示的是依照本發明另一較佳實施 例，在語音辨識系統608中包括有處理來件的有接收/輸出 12 ^^尺度適用中國國家標準（CNS)A4規格（210 X 297公爱) ' -----I--I----丨丨訂---------線 (請先閱讀背面之注意事項再填寫本頁) 經濟部智慧財產局員工消費合作社印製 548997 6504twf. doc/008 A7 B7 五、發明說明（（丨） 主機704及解釋主機7〇6。 處理來件的接收/輸出主機704,是與單一訊息平台6〇4 連接’用以接收單一訊息平台604傳輸之要求與輸出解釋 後之要求給單一訊息平台604。 解釋主機706，是與接收/輸出主機704連接，用以解 釋接收/輸出主機704經由單一訊息平台604傳輸之要求， 並將解釋過之要求回傳給接收/輸出主機704。 請合倂參照第6圖及第7圖，其繪示的是依照本發明 另一較佳實施例，當單一訊息平台604攔截到來件時，此 來件可能是自電子郵件伺服器612攔截到的電子郵件也有 可能是攔截到給使用者302的傳真或語音留言，而當使用 者302要查詢與獲取來件時，使用者會先進入單一訊息平 台604，此單一訊息平台604會將使用者302之要求輸入 接收/輸出主機704，此接收/輸出主機7〇4再將此要求交由 語音辨識系統608中的解釋主機706，用來解釋使用者302 之要求，解釋主機706在解釋完使用者302之要求後，會 將解釋完的使用者302要求，交給接收/輸出主機7〇4，接 收/輸出主機704再傳給單一訊肩^台6〇4，當單一訊息平 台604明白使用者302之要求後，此單一訊息平台6〇4會 自資料主機群610中得到使用者302知來件，此單一訊息 平台604再以語音方式傳達給使用者3〇2聽取此來件。 請參照第8圖，其繪示的是依照本發明另一較佳實施 例的一種語音入口網站系統及方法的流程圖，本發明係有 關於使用者使用語音入口網站系統查詢與獲取來件的方法 13 本紙張尺度過用中國國豕標準（CNS)A4規格（210 X 297公爱） --------------裝--- (請先閱讀背面之注意事項再填寫本頁) · --線 548997 A7 6504twf.doc/0〇8 五、發明說明（P ) 步驟’當使用者是第一次進入語音入口網站系統，則在步 @ S80G ψ ’此語音入口網站系統會要求使用者先登錄有 關使用者之資料，在步驟S802中此語音入口網站系統再 胃+郵件信箱給使用者用來收取使用者的來件， # + 吏用者的來件，包括有電子郵件、語音留言及傳 真’若使用者是第二次進入語音入口網站系統，，則音入 口網站系統會直接跳至步驟s804中，若語音入口網站系 統收取到使用者的來件，則在步驟s806中此語音入口網 站系統會以〜個短訊通知使用者，在步驟S808中，若使 用者欲聽取來件，則在步驟s810中語音入口網站系統會 以一種語音方式播放使用者來件，在使用者聽完來件後， 在步驟s812中，此語音入口網站系統會詢問使用者是否 欲處理此來件，若使用者不欲處理來件，則此語音入口網 站系統會在步驟s816中，持續詢問使用者是否欲聽取下 一筆來件’直至此使用者退出語音入口網站系統，若使用 者欲處理此來件，則在步驟s814中，語音入口網站系統 會處理此來件，其中此語音入口網站系統在處理來件之方 式包括有回覆及刪除此來件，在步驟s814中，若語音入 口網站系統處理完來件後，在步驟s816中會詢問使用者 疋否爿人1取下一'筆來件，若使用者欲聽取下^ ^筆來件，則 語音入口網站系統會繼續播放下一筆來件與處理下一筆來 件，直至該使用者退出該語音入口網站系統。 綜上所述，本發明的優點，羅列於下： 1·不需記一大堆代碼：使用者不需一面聽提示語，一 14 本紙張尺度適用中國國豕標準（CNS)A4規格（210 X 297公爱） (請先閱讀背面之注意事項再填寫本頁) 裝i — —^! —訂---------線· 經齊邹智慧財產局員工消費合作社印製 548997 A7 理齊郢智慧財i咼員X.消費合阼fi印製 __ 6504twf.doc/008_^_ 五、發明說明（π) 面輸入代碼，而導致可能會疏漏下一個提示語而不知如何 選擇服務項目。 2. 不會浪費使用者時間與電話費：由第一點優點可知 本發明會節省使用者時間的浪費，若使用者是使用手機則 就會節省手機費龐大的開銷。 3. 手機或電話是隨手可獲得的：現在已經是人手一機 的時代，當使用者在行走時，若突然想查詢某項資訊或完 成某項交易，則不需透過瀏覽器才能查詢使用者想要的資 訊，只要用手機或電話就可獲得資訊。 4. 彌補網路塞車的不便：常常由於網路速度過慢，使 使用者在使用瀏覽器時，必須等待良久才能進入另一個畫 面，現在只要一通電話就可解決網路塞車的不便。 5·補e-WAP手機佔有率不足：目前e-WAP手機的佔有 率依然不及一般手機，使用者拿起手機的使用狀況大都仍 以語文的溝通爲主，而本發明即是以語文的溝通簡單達到 資料查詢的目的。 6. WAP手機本身在螢幕面板上有其侷限性：對一般使 用者而言，每個畫面所能顯現的資料有限，但手機或電話 則不必考慮到登幕面板上的侷限性，直接以語文的溝通達 到資料查詢及交易的目的。 7. e-WAP手機匯率太高：e-WAP手機上網的匯率對一 般使用者太高，雖一般手機的費用也不便宜，但仍比e-WAP 手機的費用便宜。 雖然本發明已以較佳實施例揭露如上，然其並非用以 15 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐） -- (請先閱讀背面之注意事項再填寫本頁) 裝 訂·· 548997 6504twf.doc/008 A7 B7 五、發明說明（|k) 限定本發明，任何熟習此技藝者，在不脫離本發明之精神 和範圍內，當可作各種之更動與潤飾，因此本發明之保護 範圍當視後附之申請專利範圍所界定者爲準。 (請先閱讀背面之注意事項再填寫本頁) 一裝 訂---------線一 經濟邹智慧財產局員工消費合作杜印製 本紙張尺度適用中國國家標準（CNS)A4規格（210 X 297公釐）548997 A7 B7 Qi Zou Jiehui discusses the gangsters !. Shoulder fees combined with Fi system 6504t \ vf.doc / 008 V. Description of invention (彳) and today ’s headline information, life services include railway ticket booking services, flight inquiries Service, flight booking service, hospital registration service, movie booking service, unified invoice inquiry service, trailer inquiry service, traffic report service, taxi service and ride mark service. Consumption information includes hotel reservation information, old饕 Shifang information, leisure entertainment information, boutique department store information, travel information information and discount information information 'Customer services include billing record service, payment record service, change of basic information service, change of payment method service, change of tariff combination service , Change mobile phone number service, self-stop service, revert service, change special business service, report lost user identification card service, replace / replace user identification card service and other transaction services, in step s504, this voice portal The system will play the information of the demand item by voice. In step s506, when this demand item is a tradable item At this time, the voice portal system will ask the user if they want to trade this demand item. If the user wants to trade this demand item, in step S508, the voice portal system will help the user complete the transaction item. After completing this transaction, the voice portal system will ask the user in step s5i〇 if they want to query the next demand item. If the user wants to query the next demand item, go to step s500 and repeat the above. Steps until the user does not want to query the required items, then jump out of this voice portal system. Please refer to FIG. 6, which illustrates a block diagram of a voice portal system and method according to another preferred embodiment of the present invention, which is applicable to a system in which a user 302 queries and retrieves incoming messages in a voice manner. The voice portal system 600 includes a single message platform 604, a voice recognition system 608, and a data host group 610. 11 This paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 public love) " '(Please read the precautions on the back before filling this page) 丨 Line · 548997 A7 B7 6504twf. Doc / 008 V. Invention Explanation (π) The single message platform 604 is connected to the user 302. The single message platform 604 will intercept the incoming messages from the user 302. The incoming messages include email, voice message, and fax. The mail server 612 and the email server 612 are connected to a single message platform 604. When there is a user 302 from the email server 612, the single message platform 604 will automatically retrieve the electronic information from the email server 612. The mail, after intercepting the incoming message from the user 302, will notify the user 302 of the incoming message, and receive and output the request of the user 302 to listen to the incoming message. The voice recognition system 608 is connected to the single message platform 604. The voice recognition system 608 processes the request of the user 302 from the single message platform 604 to listen to the incoming request. The voice recognition system 608 processes the user 302 incoming message. Including the request to receive and interpret the user 302 from a single message platform 604 to listen to the incoming message and the request to output the explanation. The data host group 610 is connected to the single message platform 604. The data host group 610 stores the incoming information about the single message platform 604. Among them, the data host group 610 provides the form of the incoming message including a voice file or a text. The file is converted into a voice file through a text-to-speech method. Among them, there is a single message processing center 606 in the single message platform 604, which is linked to the single message platform 604. The single message processing center 606 provides the user 302 to log in relevant information about the user 302, and the related data includes the user 302's Mobile phone number and email address. Please refer to FIG. 7, which shows that according to another preferred embodiment of the present invention, the speech recognition system 608 includes a receiving / outputting 12 ^^ standard that processes incoming data and applies the Chinese National Standard (CNS) A4 standard. (210 X 297 public love) '----- I--I ---- 丨 丨 Order --------- line (Please read the precautions on the back before filling this page) Wisdom of the Ministry of Economy Printed by the Consumer Affairs Cooperative of the Property Bureau 548997 6504twf. Doc / 008 A7 B7 V. Description of the Invention ((丨) Host 704 and Interpretation Host 706. The receiving / output host 704, which handles incoming items, is a single message platform 604. The connection is used to receive the request and output of the single message platform 604 after the interpretation of the request to the single message platform 604. The interpretation host 706 is connected to the receiving / output host 704 to explain that the receiving / output host 704 passes the single message platform 604 The transmission request, and the interpreted request is transmitted back to the receiving / output host 704. Please refer to FIG. 6 and FIG. 7 together, which shows another preferred embodiment of the present invention when a single message platform 604 When an incoming message was intercepted, it may be from an email server The email intercepted by 612 may also be a fax or voice message intercepted to the user 302. When the user 302 wants to query and obtain the incoming message, the user will first enter the single message platform 604, and the single message platform 604 will The request from the user 302 is input to the receiving / output host 704, and the receiving / output host 704 then sends the request to the interpretation host 706 in the speech recognition system 608 to explain the request of the user 302. After explaining the user 302's request, the user 302's explained request will be handed over to the receiving / outputting host 704, and the receiving / outputting host 704 will then send it to a single communication platform 604. As a single messaging platform 604 After understanding the request of user 302, this single message platform 604 will get the information of user 302 from the data host group 610. This single message platform 604 will then communicate to the user 302 by voice to listen to this Please refer to FIG. 8, which shows a flowchart of a voice portal system and method according to another preferred embodiment of the present invention. The present invention relates to the use of a voice portal system by a user. How to Inquire and Obtain the Received Paper 13 This paper has been oversized using the Chinese National Standard (CNS) A4 (210 X 297 public love) -------------- install --- (please first Read the notes on the back and fill in this page) · --- Line 548997 A7 6504twf.doc / 0〇8 V. Description of the invention (P) Step 'When the user enters the voice portal system for the first time, in step @ S80G ψ 'This voice portal system will require the user to log in to the user's information first, and then in step S802, this voice portal system will be followed by a stomach + email box for the user to receive the user's incoming mail, # + 用 用 者The incoming mail includes email, voice mail and fax. 'If the user enters the voice portal system for the second time, the voice portal system will directly skip to step s804. If the voice portal system collects the user In step s806, the voice portal system will notify the user with ~ SMS messages. In step S808, if the user wants to hear the incoming message, the voice portal system will use a voice in step s810. Way to play user submissions, After the user listens to the incoming message, in step s812, the voice portal system will ask the user if he wants to process the incoming message. If the user does not want to process the incoming message, the voice portal system will proceed in step s816. Continue to ask the user if he wants to hear the next incoming call until the user exits the voice portal system. If the user wants to process the incoming message, in step s814, the voice portal system will process the incoming message, where the voice The way the portal system processes incoming messages includes replying to and deleting the incoming message. In step s814, if the voice portal system has finished processing the incoming message, the user will be asked in step s816 whether or not the person 1 will take it down. 'Pen, if the user wants to hear ^ ^ pen, the voice portal system will continue to play the next incoming call and process the next incoming call until the user exits the voice portal system. To sum up, the advantages of the present invention are listed below: 1. No need to memorize a lot of code: the user does not need to listen to the prompts. 14 This paper size is applicable to the Chinese National Standard (CNS) A4 specification (210 X 297 Public Love) (Please read the precautions on the back before filling this page) Install i — — ^! —Order --------- Line · Printed by Qi Zou Intellectual Property Bureau Employee Consumption Cooperative 548997 A7 Organize the wisdom of the wealthy person X. Consumption integration fi printed __ 6504twf.doc / 008 _ ^ _ V. Description of the invention (π) Enter the code on the face, which may cause the next prompt to be ignored and how to choose the service project. 2. Will not waste user time and phone charges: From the first point, it can be seen that the present invention will save users a waste of time. If the user is using a mobile phone, it will save a huge amount of mobile phone charges. 3. Mobile phones or telephones are readily available: Now is the era of one-handed, one-handed, when the user is walking, if you suddenly want to query certain information or complete a transaction, you do not need to query the user through the browser The information you want, just use your mobile phone or phone to get the information. 4. Make up for the inconvenience of network traffic jams: Because the Internet speed is often too slow, users must wait for a long time to enter another screen when using the browser. Now only a phone call can solve the inconvenience of network traffic jams. 5. Insufficient share of e-WAP mobile phones: At present, the share of e-WAP mobile phones is still lower than that of ordinary mobile phones, and the use of mobile phones by users is still mostly based on language communication. The present invention is based on language communication. Simply achieve the purpose of data inquiry. 6. The WAP mobile phone has its limitations on the screen panel: For the average user, the information that can be displayed on each screen is limited, but the mobile phone or phone does not need to consider the limitations on the screen, and directly uses the language Communication to achieve the purpose of information inquiry and transaction. 7. e-WAP mobile phone exchange rate is too high: e-WAP mobile phone exchange rate is too high for the average user. Although the cost of general mobile phones is not cheap, it is still cheaper than e-WAP mobile phones. Although the present invention has been disclosed as above with a preferred embodiment, it is not used for 15 paper sizes. Applicable to China National Standard (CNS) A4 (210 X 297 mm)-(Please read the precautions on the back before filling in this (Page) Binding ·· 548997 6504twf.doc / 008 A7 B7 V. Description of the Invention (| k) Limits the present invention. Anyone skilled in this art can make various modifications and retouches without departing from the spirit and scope of the present invention. Therefore, the scope of protection of the present invention shall be determined by the scope of the appended patent application. (Please read the notes on the back before filling out this page) One binding --------- Line one economy Zou Intellectual Property Bureau employee consumption cooperation Du printed This paper is applicable to China National Standard (CNS) A4 specifications ( 210 X 297 mm)