TW535056B - On-line instruction and customer service system for handheld electronic device and the method thereof - Google Patents

Abstract

The present invention is an on-line instruction and customer service system for handheld electronic device and the method thereof, which provides the on-line instruction and customer service between a service site and at least one handheld electronic device, wherein the customer service site uses a computer device to establish a two-way connection with a two-way communication module on the handheld electronic device through the wireless communication network. The computer device at the customer service site sends a command for downloading the screen to the handheld electronic device, so that the handheld electronic device will transmit back to the computer device at the service site with the content stored in the memory corresponding to the data of the displayed picture on the screen, and the computer device at the service site displays the current picture on the display of the handheld electronic device, and directly operating the computer device. And, the computer device at the service site transmits the corresponding operational commands to the handheld electronic device for conducting corresponding operations.

Description

535056 Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Λ7 -----------B7______ V. Description of the Invention (/) [Field of the Invention] The present invention relates to the technical field of handheld electronic devices, especially Online learning and customer service system and method for handheld electronic device. [Background of the invention] Due to the development of microelectronic technology, miniaturization of electronic products has been achieved. For example, a palm-sized personal digital assistant (p DA) can conveniently provide users with various needs. Including the functions of querying dictionaries, notes, surprises, games, or connecting to the Internet, or querying stock market information from a stock market information provider through the Internet. With the rapid development of electronic technology and the diversification of user needs, The functions of such handheld electronic devices are also increasingly powerful. Although they can provide various needs of different users anytime, anywhere, however, due to the diversification of functions and the miniaturization of products, it will become difficult to operate. When the user encounters difficulties in operation, although he can call the manufacturer's customer service staff for help, but because the customer service staff can only provide solutions orally based on the customer's instructions, the effect they can achieve is very limited. When more complex problems cannot be solved by telephone communication, users need to go to the manufacturer's customer service center in person Asking customer service personnel to solve their problems not only caused great inconvenience to users, but also caused troubles for manufacturers in customer service. Therefore, how to easily provide customer service to solve the problem of users operating handheld electronic devices has become a pole Important issues. Because of this, the inventor, in the spirit of active invention, urgently thinks of an "online learning and customer service system for handheld electronic devices that can solve the above problems. --- (Please read the notes on the back before filling in this page)

There are 0 standard KNSM4 specifications in this paper. X 297: ½) 535056 Λ7 B7 V. Description of the invention (2 ·) system and method ", after several research experiments until the completion of this new category-5 and [Summary of the invention] The present invention" the purpose is to provide- Online learning and customer service system and method for handheld electronic device. According to the features of the present invention, the proposed online learning and customer service system for the handheld electronic device includes: at least one handheld electronic device with a memory to store data, and a two-way communication module for communication with a wireless communication network Road establishment-wireless two-way data link, an input device for the user to operate the device, and a display screen for the operating status and data content of the device, of which the β record fe system plan is stored corresponding to the display on the display screen Written information; and,-the server has a computer device that can establish a two-way connection with the two-way communication module of the handheld electronic device through the ^ wireless communication network to send _ download screen to the handheld electronic device Instructions to make the handheld electronic device return the contents of the memory to the service = < Computer device '俾 can display the existing screen of the display screen of the handheld electronic device on the server computer device and directly Operate the computer device and send the corresponding operation instructions to the handheld electronic device to perform the corresponding operation. According to another feature of the present invention, the proposed online learning and customer service method for a handheld electronic device provides online learning and customer service between a server and at least one handheld electronic device. The method includes the following steps: : (A) The client end uses a computer to connect with the paper size via wireless communication network _㈣ @ 家 # ^^ Λ4 杂 297 S ％) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs ^ 35〇56 V. Description of the invention (3 The two-way communication module of the handheld redundant sub-device establishes a two-way connection; (B) The computer device of the customer service sends an instruction to download the screen to the handheld electronic device; (C) The handheld electronic device The device returns the content of the memory storing the data corresponding to the screen data displayed on the display screen to the computer of the server. The device can display the handheld electronic device on the computer of the server. The existing screen of the screen is used to directly operate the computer device; and (D) the computer device of the server sends a corresponding operation instruction to the handheld electronic device for corresponding operations. The invention is novel in design, can provide industrial use, and has indeed enhanced effectiveness, so it applies for a patent in accordance with the law. In order to allow your review committee to better understand the structure, characteristics and purpose of the invention, drawings and preferred implementations are attached The detailed description of the example is as follows: [Detailed description of the preferred embodiment] For a preferred embodiment of the online learning and customer service system and method of the handheld electronic device of the present invention, please refer to FIG. 丨 first. As shown in the figure, the handheld electronic device is provided with buttons 丨 2 and a touchable display 丨 1 1 for users to operate and view the appearance and output of the device. Perform functions such as querying dictionaries, memorizing, calculating or playing games, or connecting to the Internet, or can receive information from the information provider through the network 12. Such a network 2 can be, for example, a paging network to transfer information The information provided by the manufacturer is transmitted to the handheld electronic device by broadcast transmission. 1 1 〇 Specification (2) 〇χ 297 Θcenti (Please read the precautions on the back before filling in this page)

Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs 535056 Λ; ----——__ V. Description of the invention (ten) Figure 2 shows the functional block diagram of this handheld electronic device, which is processed by the central processing device 21, Memory 22, one-way communication module 23, two-way communication module 2 4, input device 25, and display screen 丨 丨 丨, etc., wherein the central processing device 21 can be used to execute application programs; the memory The body 22 is connected to the central processing device 21 for storing data, and the data corresponding to the image displayed on the display screen 1 1 1 is stored. The memory can be achieved by the SRAM. The one-way communication module The group 23 is connected to the central processing device 21 for receiving information transmitted from the network 丨 2. The two-way communication module 24 may be a GSM, GPRS or CDMA module, etc., and it is connected to the central processing device. 21, and a wireless two-way data link can be established with a wireless communication network. In this embodiment, the two-way communication module 24 is a GMS module, and as described above! As shown in the figure, it can establish a wireless two-way connection with a server 13 through a GMs network; the input device 25 includes the aforementioned key 112 and a touch panel 251 for receiving a user's request from a user. The instructions entered by the keys 1 12 or the touch panel 2 51 are processed by the central processing unit 21; the display 1 1 i is used to display the user's operation status and data content, etc. ^ Refer to As shown in FIG. 3, it illustrates the flow of the online customer service function provided by the present invention for the handheld electronic device. Please refer to FIG. 丨 as well. First, when a user encounters a problem when operating the handheld electronic device u, You can call the service phone first to request the assistance of the server 13 (step 骡 S3 〇}),

The customer service staff of server 13 judges that the online customer service function must be used. At this time, the customer must activate the GSM module (for example, insert a SIM card into the device) (step I S3 02), and notify the server _GSM phone ^ code by the user. (Step Z: This paper has a standard of CNS A4 (⑵297) love) Order --------- · (Please read the precautions on the back before filling this page) 535056 Ministry of Economic Affairs The Intellectual Property Bureau employee consumer cooperative prints A7 ^ ----___ 5. After the invention description (5) S3 03), the server 13 uses a computer device 131 to make a phone call with a modem to connect via the GSM network 14 After the client's handheld electronic device 11 is connected (step S3 04), after the connection is successful, the program of the computer device 1 31 of the server ^ sends a download screen instruction to start the client's handheld electronic device 电子 application Program (step S305), and the application program of the handheld electronic device 11 returns the content of the memory 22 to the computer device 131 of the server 13 (step S306). The computer device 131 can display the display 111 of the customer's handheld electronic device η There are pictures. With the computer device 131 of the server 13 mentioned above, the customer service staff can see the screen of the customer's handheld electronic device £ 11 on the screen of the computer device 131. On the 10,000 side, they can use the wired telephone to communicate with the customer and then directly operate For example, the computer device 131 may select a point on the computer device 131 to replace the writing on the display screen of the handheld electronic device u, or press the button 112 representing the handheld electronic device u. In this example, Take the screen of the selected computer device 131 as an example. At this time, the program of the computer device 13 1 will send an operation instruction of the computer and the coordinate position U, y) of the selected coordinate to the handheld electronic device of the customer. Device n (step S3 07). At this time, the handheld electronic device £ 11 will make corresponding changes, and return the changed screen data to the computer device 131 of the server 13 (step S3G8). The day and the day observed by the customer service staff are consistent, which is equivalent to the fact that the customer service staff can remotely control the handheld electronic device, and if confirmed by the wired telephone, the customer can know how to operate This action, and after repeating the previous steps 8307 and §308, you can clear the ground. -------- Order --------- (Please read the precautions on the back before (Fill in this page)

The size of this paper is Chinese National Standard (CNS) Al 297 mm 535056 Λ7

Please read the note before reading

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V. Explanation of the invention (7) Online learning and customer service on the second page Figure 3 Figure 4 Figure 4 [Simplified description of the figure] Brother 1: Figure is the architecture diagram of the handheld electronic device system of the present invention. It is the functional block diagram of the handheld electronic device in the first picture &gt; 车 枝 #. It is the hand flow of the present invention ~ Dingshang-type electronic device <online learning and customer service system message flow chart. ^ The operation instruction format of the online learning and customer service system of the handheld electronic device according to the present invention. [Illustration of drawing number] (11) Hand-held electronic device (1 1 2) Button (13) Server (132) Data machine (2 1) Central processing device (2 3) Unidirectional communication module (2 5) Input device (1 1 1) Display screen (1 2) Network (1 3 1) Computer device (14) GMS network (2 2) Memory (24) Two-way communication module (2 5 1) Touch panel (please first (Read the notes on the back and fill out this page)

Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs π This paper size is applicable to China National Standard (CNS) A4 (210 X 297)

Claims (1)

535056 The scope of the patent application shall include an online learning and customer service system for handheld electronic devices. The main handheld electronic device has a memory to store data, and then passes to the vanadium hydrazone group for a helmet line, φ &amp; "Recognition" Guotong has established a wireless two-way data, wireless access device for users to operate the device, a display screen to display the operating status and information of the device ', "Ten within one, The memory system stores data corresponding to the picture displayed on the screen; and Li Yang /, a shame device, which can establish a two-way connection with the two-way communication module of the handheld electronic device through the wireless communication network, so that Send to the handheld electronic M—download the day and day instructions, so that the handheld electronic device returns the day and night data stored in its memory to the server. The “computer device” can display this on the server computer device. The existing picture of the display screen of the handheld electronic device, and then directly operate the computer device, and send a corresponding (operation instruction to the handheld electronic device to make the corresponding 2. The system as described in item 1 of the patent application scope, wherein the input device includes at least one button and a touch panel of the display screen for receiving a user's touch of the button or touching the touch panel. Commands entered by the control panel. 3. The system as described in item 2 of the scope of patent application, wherein the operation instructions represent pressing the keys of the input device of the handheld electronic device. The system described above, in which the operation instruction is to pick the touch panel of the handheld electronic device. This paper size is applicable to China National Standard (CNS) A4 (210 X 297 public: Chu) (Please read the back first Please pay attention to this page before filling in this page) P Order --------- Line · The Intellectual Property Bureau of the Ministry of Economy printed 535056 and applied for patent scope 5. The system described in the fourth patent scope, Among them, the operation instruction has the (x, y) coordinate 値 of the coordinate position selected. 6. As the money mentioned in item 3 or 5 of the scope of patent application, the resumption, the child-held handheld electronic device is received To the corresponding operation instructions Operation: After that, the screen content of the representative after the change is returned to the computer device of the server, so that the handheld electronic device is consistent with the screen of the computer device. 7 · As described in the scope of patent application! The system and system. The two-way communication module is a GSM module for establishing a wireless two-way data link with a GSM network. The computer device on the server uses a modem to make a call to connect to the GS. Ｍ 网络. 8. An online learning and customer service method for a handheld electronic device, which provides online learning and customer service between a server and at least one handheld electronic device. The method mainly includes the following steps: (A) the server uses a computer device to establish a two-way connection with the two-way communication module of the handheld electronic device through a wireless communication network, and (B) the computer device of the server sends a Instructions for downloading the screen; (C) The handheld electronic device returns the content of the memory storing the screen data corresponding to the screen data displayed on its display screen to the computer device of the server. An existing screen of the display screen of the handheld electronic device is displayed on the computer device of the server, and the computer device is directly operated according to it; and (D) the computer device of the server sends a corresponding operation instruction to the handheld electronic device To make it operate accordingly. This paper size applies to China National Standard (CNS) A4 (210 X 297 fi centimeters) (Please read the precautions on the back before filling this page) -------- ^ --------- Printed by the Employees 'Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs W5056 Printed by the Employees' Cooperatives of the Intellectual Property Bureau of the Ministry of Economics Wanfa, where the handheld device is controlled by buttons and a touch panel. m 、 "0 · As the method in item 9 of the scope of patent application, and in the middle, the operation instruction in step r L: represents pressing the button to operate the handheld electric = Γη,:,. The method described in the above item, wherein the step &amp; order is a representative to take a display screen to operate the handheld electronic garment. 12. The method as described in item 11 of the scope of patent application, wherein the operation instruction belt The (x, y) coordinate 値 where the coordinate position is taken. 13 · The method described in the scope of patent application No. 丨 0 or i2, T 'in step (D), when the handheld electronic device performs the corresponding operation according to the operation instructions received, and The screen content of the representative after the change is returned to the computer device of the child server, so that the screen of the handheld electronic device and the computer device are consistent. Q This paper rule is _ ^ (210 X 297 1½