TW523998B - Internet virtual phone communication system and communication method - Google Patents

Abstract

The invention relates to an internet virtual phone communication system and communication method, in particular those using virtual phone web site to integrate internet and PSTN as a whole. The system includes a web site issuing virtual phone code and publishing information along with a connected internet, a connected on-line medium, a connected phone network, two connected leased lines to integrate a direct, effective, convenient, economic and humanized communication system as a whole, which is common to conventional telephone communication system in operation, thereby allowing to provide the benefits of conventional telephone communication system, while alleviating the drawback of the known internet communication and conventional telephone communication system and providing the user with safe and private communication paths.

Description

5? 3998 '91 .1008 _ Case No. 89106195_ Year Month Amendment _ V. Description of the Invention (1) [Background of the Invention] Since the invention of the computer, the way in which human information is transmitted has gradually changed, and as the processing speed of computers has increased, the The completion of foreign communication cables and the popularization of artificial communication satellites. Communication methods using the Internet have become one of the mainstream methods of modern human communication. Therefore, such as "electronic correspondence", "online dating", "online chat" "Home Page" "Online Shopping" ... and so on countless Internet communications have gradually become important communication and transaction channels. At present, the direct communication method on the Internet is mainly through a keyboard key-in or a microphone on a personal computer (PC), but it is known to use a keyboard key-in or a personal computer (PC). ) The communication method of the microphone on the device has the following disadvantages: (1) The keyboard is inefficient. (2) It is not convenient to use a microphone, and both parties must be equipped with a microphone. (3) There are different softwares, which cause restrictions on operation. (4) When in use, directly occupy the Internet bandwidth. (5) Both parties must use the Internet at the same time, and the user is restricted in front of the computer. (6) Can't talk directly by voice, lack of realism and increase the sense of alienation from each other. Generally speaking, people in modern society still use telephones to communicate directly. Although telephones do not have text transmissions for reading or vouchers for business transactions, they are still the fastest and most direct voice communication tools, and they are used to communicate in all directions. Cables or radio waves are the channels through which the current Internet passes.

523998 nJU :. 丨 '9 ;:-; η · 1 ................: Case No. 89106195_year month revision V. Description of the invention (2) However, the disadvantages of direct telephone communication are: (1) The user's doubts about its security and privacy cannot be ruled out. (2) Cannot be set for a specific time or a specific person's rejection. (3) The telephone network system has restrictions on phone numbers. (4) The telephone cannot rule out harassment by unspecified persons. In addition, as Internet users (hereinafter referred to as netizens) increasingly demand for the Internet, there is a need for a new and effective system to meet the alternative needs of Internet users for communication. Based on this, the inventor of this case researched and developed an Internet virtual telephone communication system in which the telephone and the Internet are integrated, which is a communication system composed of a telephone, a computer Internet, and a communication wire and cable. The use of the device and its device can be used to contact and communicate instantly by phone anytime, anywhere, without borrowing a computer. It is not restricted by the location and space. It also has direct phone voice communication and the use of the Internet. Privacy, privacy. [Summary of the Invention] The present invention relates to an Internet virtual telephone communication system, which is a communication system composed of a telephone, a computer Internet, and a telecommunication cable. One of the objectives of the present invention is to provide an Internet virtual telephone communication system. By issuing a virtual telephone code through a computer Internet website, users only need to use the telephone to input the virtual telephone codes of both parties in the communication, and can perform direct voice between people. The effect of the call. Another object of the present invention is to provide an Internet virtual telephone communication system, so that computer netizens do not need to access the Internet and operate the keyboard.

89106195 Rev. V. Description of the invention (3) General telephones communicate with each other via virtual telephone codes, and are not restricted by fixed points of the computer. They can talk anywhere and have more humane truth and convenience. The third object of the present invention is to provide an Internet virtual telephone communication system. The virtual telephone code provided by the invention has the confidentiality and security of communication, and can set a specific reception or rejection time or virtual telephone code. . The fourth object of the present invention is to provide an Internet virtual telephone communication system. As long as one system provides sufficient virtual telephone codes and the number of existing telephone networks, thousands of people can be connected and used at the same time. The invented system makes the communication between netizens more direct and does not need to occupy the bandwidth of the computer internet, saving the bandwidth of the internet. A fifth object of the present invention is to provide an Internet virtual telephone communication system, in which a user can completely transmit a message to a callee by using a voice message or an e-mail (e-mai 1). The sixth object of the present invention is to provide an Internet virtual telephone communication system, which uses the originally popular telephone communication system and the Internet system. Only the application software of the virtual telephone website and the virtual telephone code can be set up to exert the above requirements. The benefits, without the need to invest in additional expensive hardware equipment. A seventh object of the present invention is to provide an Internet virtual telephone communication system, which can use one-to-many or many-to-many on-line conversations or three-party meetings to achieve consultation, discussion, and reporters. The purpose of the meeting or group discussion. [Detailed description] As shown in FIG. 1, it is a schematic diagram of a system configuration according to an embodiment of the present invention.

Page 7 52399 ^ Household Day Correction Pickup W 89106195 Λ_Μ Revision V. Description of the Invention (4) Figures: The configuration of the present invention includes: a contact center 1, which includes a virtual telephone number and publication Information website 1 1. Cooperate with application and database 12 and call transfer and voice message system 13. A connected internet 4. An internet medium 5 may be a computer 53. A telephone network 6 is connected via any selected telephone 6 1, mobile telephone 6 2 or computer 6 3. A connected dedicated line 7, 8 of which dedicated line 7 is used to connect to the data center 1 that issues virtual phone numbers and websites that publish information 1 1. Cooperate with applications and databases 12 2 and call transfer and voice message systems 1 3, and Dedicated line 8 is used to connect the website 1 1 which issues the virtual phone number and published information with the Internet 4 〇 One or more T 1 or telephone line 9, the T 1 or telephone line 9 is used to connect telephone transfer and voice message System 1 3 and telephone network 5. With the Internet medium 5, the user can select the computer 5 3, connect to the dedicated line 8 via the Internet 4, and then connect to the website 1 1 that issues the virtual phone number and the published information, connect with the contact center 1, and follow the instructions to virtualize Register as a phone number and become a user. When operating, users can choose phone 6 1, mobile phone 6 2 or computer 6 3 as tools, connect to the telephone network 6, dial a virtual phone number, and connect to the call transfer and voice message system via T 1 or phone line 9. 1 3. Communicator who connects with Contact Center 1 for direct communication. The communication operation tool of the present invention, in particular, uses a telephone 61 or a mobile telephone 62 to achieve direct voice communication, and enables a keyboard to be used when facing a terminal.

Page 8 523998 ___ Case No. 89106195_Year Month Amendment _ V. Description of the Invention (5) The Internet family on the operating Internet, choose this more direct, effective and user-friendly way of direct voice communication. Refer to FIG. 2 again, which is a flowchart of the operation of the communication system according to the embodiment of the present invention. As shown in the figure, the steps are as follows: The user calls (2 0 1), and then enters the virtual telephone code (2 0 2) of the other party. , The system automatically enters this message into the detection list to determine whether the other party has set a call rejection list or limited answering objects (203). The determination means may be to enter the user's own virtual telephone code (2 0 4) and The contact center 1 detects and confirms whether it is the other party's current call (205), if not, it will be notified by voice (206), and the call will be ended; if it is a willing listener, go to step (2 0 3 ) Similarly, contact center 1 will reconfirm whether the other party is willing to answer at the current time (2 0 7). If it is not the answer time, it will be notified by voice (2 0 8), enter node A, and choose whether to leave a message (2 0 9). If you do n’t leave a message, end the call (2 1 0); if you want to, leave the message (2 1 1) and end the call (2 1 3); in step (2 0 7), if the call is answered by the other party, then confirm the other party Whether the call is in progress (2 1 4) If it is in a call, it will be notified by voice (2 1 5), and then enter the aforementioned node A, and choose whether to leave a message. If the other party is not in the call, then it is further detected whether the other party is a pay phone (216). If it is not a pay phone, then Dialed by the system to the telephone line preset by the other party (2 1 7). Within a set time, the other party answers the call? (2 1 8), if the call is not answered, then inform by voice (2 1 9), then enter the aforementioned node A, and select whether to leave a message; in step (2 1 8), if the other party answers the call within time, Then let the two parties talk directly (2 2 0), if one party hangs up the phone (2 2 1), then end the call (2 2 2); if the call continues, the contact center 1 detects whether one party is in the call and press the button Set the call reject list (2 2 3), if not, then

523998 _Case No. 89106195_ Year and month amendment_ V. Description of the invention (6) Enter the step (2 2 0) to continue the call; if there is a button setting, the contact center 1 publishes the setting to reject the call list setting (2 2 4), and enter step (2 2 0), after hanging up the call, end the call (2 2 2); in step (2 1 6), if the call requires a charge, the system further confirms whether the user has entered Your own virtual phone code (225), if you have not already entered it, enter your own virtual phone code (2 2 6), and then the system confirms whether the user's account has sufficient money (2 2 7), where the system confirms the means The virtual phone code can be entered by the user. If it is not in step (2 2 7), it will be notified by voice (2 2 8), and the system will automatically cut off and end the call (2 2 9); in step (2 2 7) ), If the user ’s remaining amount is still sufficient, the system will further dial to the other party ’s preset phone line (2 3 0), and wait for the other party to pick up the call within a certain period of time (2 3 1). The call is still not answered, the system will announce by voice The user (2 3 2) then enters the aforementioned node A and decides whether to leave a message or not; if the other party picks up the call, the two parties will make a direct call (2 3 3). At this time, the system will simultaneously time and deduct the prepayment according to the charging standard. The money stored in the user account, when the money stored in the user account is used up (2 3 4), the system will notify the user by voice (2 3 5) and end the call (23 6); or when the pre-stored money Unused, one of them hangs up the phone (2 3 7), then the call is ended (2 3 8); if the call is continued, the system detects whether one of the parties has set a call rejection list (2 3 9). If not, Then continue the call and proceed to step (2 3 3) to continuously detect; if one party presses the button to set the call rejection list, during the call, the contact center 1 publishes the setting of the call rejection list setting (2 4 0), and then proceeds to step (2 3 3). The billing is continuously detected. After the call is hung up, the call is ended (2 3 6). The foregoing is a step flow of the present invention, in which step (2 1 1) is left

523998 ..! „» • '[' ft :. '0 ί' gas, case number 89106195_year month revision_ V. Voice message under the description of the invention (7), the operation steps of the recipient, as shown in the figure Three are shown; the steps are as follows:

Began to enter the voice message processing flow (3 0 1), whether the callee is set to use E-mai 1 (email) to notify the message (3 0 2), and if so, notify the callee's name, The virtual telephone code and message time are determined by the callee whether to dial in to listen to the message (3 0 3), and then end the message processing (3 0 4); in step (3 0 2), if the callee is not set to electronically If the mail is used to process the message, the system will automatically detect and determine whether the callee is willing to answer the call (3 0 5). If it is time to answer the call, it will dial the caller's preset phone line to play the message to the callee. (3 0 6), and then end the message processing (3 0 7); if in step (3 0 5), the callee does not have the time to answer the call, the system waits for the set time and then dials and plays the message (3 0 8 ), And then end the message processing (3 0 9).

In summary, the present invention is composed of a virtual telephone code website system combined with the Internet and the overall connection configuration of the telephone network communication system, making the present invention a direct, effective, convenient, economical, and humanized communication system. Know the shortcomings of Internet communication and traditional telephone communication systems, and provide users with secure and private communication channels, with novelty, practicability and industrial use value, which has actually met the application requirements for invention patents in the Patent Law, according to the law Written application · The present invention has been described in detail above, but the above are only preferred embodiments of the present invention, and the scope of implementation of the present invention cannot be limited. That is, all equivalent changes and modifications made in accordance with the scope of the application of the present invention should still fall within the scope of the patent of the present invention.

Page 11 52399β ---------- 1 • ί: '? Γ'μ I · ;; ^! ^ Case No. 89106195_Year Month and Revision _ Schematic description Schematic illustration The system configuration and composition diagram of the embodiment of the present invention; FIG. 2 is a flowchart of the operation of the communication system according to the embodiment of the present invention; and FIG. 3 is the processing flowchart of the voice message system according to the embodiment of the present invention. Description of Drawing Numbers: 1 Contact Center 11 Websites that issue virtual phone numbers and published information 12 Cooperate with applications and databases 13 Call transfer and voice message system 4 Internet 5 Internet media 53 Computer 6 Telephone network 61 Telephone 6 2 Mobile Phone 63 Computer 7 Dedicated line 8 Dedicated line 9 Τ 1 or telephone line

Page 12

Claims (1)

Hao i: '; Leng Nantian ^ No. 89106195 Amendment VI. Scope of patent application 1. An Internet network and a virtual telephone code, the system telephone code, call transfer, and virtual database to connect to the center. Communication telephone code via telephone includes: more than and published and voiced more than more than mobile phone group above planned phone and telephone contact Nakajo above the virtual wire and cable office, the user's telephone network and the online information in the contact information The system's Internet, the Internet, the telephone network or the computer's dedicated line, number and periodical transfer, and the heart and the Internet's T1 or telephone communication system, which is a communication system composed of the telephone and the Internet. Just use the telephone input to get the virtual electrical contact center to make direct voice calls. The contact center includes: issuing virtual stations, cooperating with applications and databases and circuits; introduction; the telephone network through Electrical connection of any choice; one set of dedicated lines is used to connect to the contact center's registered website, application and voice message system, and the other set of dedicated lines is used for the network; and the telephone line, which is used for the T 1 or telephone line To connect 2. An Internet virtual telephone communication system as described in item 1 of the scope of patent application, wherein the Network media for the computer. 3. A communication method for an Internet virtual telephone communication system, including the following steps: Page 13 S ^ 9% — / 7rz 9lV〇8a | ^ l No. 89106195_Year of the month_ Amendment_6. Scope of patent application (a)-the user enters a virtual telephone code of the recipient; (b)-contact center The system automatically detects and determines whether the callee answers or sets a call rejection list based on the callee's virtual phone code to determine whether to continue the process or end the call; (c) Connect the user and the callee. The two parties talk or the contact center tests whether the two parties are connected. (D) If step (c) fails, the user can choose whether to leave a message and end the call; (e) In step (c), the contact center detects whether the callee is a pay phone and decides to enter a general call or a pay call; (f) During the call, if one party sets a call rejection list, the contact center detects Test and publish the list of call rejection settings; (g) In step (e), if the call is a paid call, the contact center system confirms whether the user's identity and the amount in the account are sufficient, and decides whether to connect or not. The standard charges time, and reminds the user of the balance status in the account by voice, and ends the call. 4. The communication method as described in item 3 of the scope of patent application, wherein in step (a), the user enters a virtual telephone code by any telephone. 5. The communication method as described in item 3 of the scope of patent application, wherein in step (g), the means by which the contact center system confirms the identity of the user and the account amount is based on the virtual input received by the user. Phone code. Page 14 Page 15