TW507140B - Method for automatic e-mail checking - Google Patents

Abstract

The present invention discloses a method for fast and automatic e-mail checking, which uses the checking system to check on the IP address, the e-mail address of the sender, the subject and the content in the received e-mail, and applies multi-level checking on the e-mail with the e-mail IP address, e-mail address of the sender, the subject and the content of the sending site stored in a security database, so as to reject the e-mail forwarding request by the account or server having any bad records in the past, and also employs special character strings for checking on the corresponding attacks caused by fault usage.

Description

507140 A7

疋 Method The present invention relates to an automatic secret ♦ 7 miles to check electronic mail related to a method that can save manpower, especially. ^ ^ Automatically check emails printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economics Background of the invention: In view of the increasing Internet (B2C) or business-to-business (B2β) 1 = business-to-business traditional mail to Dissemination of messages and business seals by email. I. Business communication has become unavoidable. "What's wrong with the two efficient e-mail processing to protect the relationship", and then enhance the corporate image and create business opportunities. Ten: World :: An important issue for the survival of the industry. In general, traditionally, when companies handle a large number of e-mails from customers, 'except by the internal customer service staff or other relevant processing staff, the content of the email is performed manually. Replying, on the other hand, is also accompanied by the use of an automatic reply system, which uses J ++ to respond to frequently asked questions to reduce the timeliness of replying to emails. However, with the rapid development of the Internet ^, the accompanying Internet The chaos often causes trouble for such semi-automated customer service email response systems. For example, if there is one hundred emails per month, Only ten of the sub-messages are the real secondary reaction of customers. The other ninety are polite replies sent by advertisements or other company's post card automatic response systems, or even multiplying paper sizes containing viruses. Applicable to China National Standard (CNS) A4 specification (210 X 297 mm)

507140 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of the invention () is the so-called spam mail. At this time, the customer service goes to read to determine whether the letter needs a reply, like this :: large: increase = month \ The burden of personnel and system management personnel may not be in line with the unit, and it is possible that even spam may bring viruses and damage the computer system, etc., which are additional risks that may occur. '、 In the semi-automatic customer service email response system of the enterprise, the external spam attacks can be divided into two types: misuse attacks: two: hit, in the case of misuse attacks, both systems are the same type of electronic = reply management system 'And the confusion caused by the continuous transmission of polite replies to customer service staff and system administrators' Another kind of deliberate second strike | Occurs when a hacker uses a blocking attack on 8 temples' in a short time; Mail to customer service email system in an attempt to support the system. In the face of customer complaints about delays in service processing time, it also has to deal with spam emails, resulting in increased personnel costs for email customer service staff. Therefore, in the face of the increasing popularity of the Internet and the increasing number of customer emails in the future, an improvement method that can simultaneously reduce the personnel and work burden of email customer service staff and at the same time improve the quality of customer service has become very important. The purpose and overview of the invention: Many people hate spam, especially for companies that rely heavily on email as the main channel of interaction with customers. Once an unexpected email attack is encountered, it will often cause email service system

(Please read the precautions on the back first, then this page) I equipment _ booklet • II II-1 ·-· 3 507140 A7 B7 V. Description of the invention Even individuals have begun to take countermeasures against spam, including technical aspects, legal aspects, and even social and cultural aspects. At present, the main technical method is to perform mail filtering. However, if the customer service staff: work, it is not only inconvenient, It is even more uneconomical for the company: The main purpose of the present invention is to provide a method and system for fast and automatic monitoring of mail, to process a large number of e-mails from unexpected customers in real time and reduce processing manpower at the same time. For the stated purpose, the present invention discloses a fast and automatic method for verifying e-mail. The verification system is used to check the received e-mail = address, sender's e-mail address, subject and content, And send the email with the sender's email address and the sender's email address stored in the -security database Multi-layered inspection of the subject and content Han II = Must send mail requests from any account or host with bad records in the past, and also use special strings to check for attacks caused by misuse. Simple illustration of the diagram: The following detailed description of the preferred embodiments of the present invention can better understand: the purpose, viewpoints and advantages of the invention. At the same time, refer to the following drawings of the present invention to explain: The first diagram is to illustrate the present automatic System for checking e-mails (please read the precautions on the back, and then this page). I assemble and order printed A7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of the invention (schematic diagram. The process of checking customer email methods The second picture is the automatic picture of the present invention. The drawing number is compared with the description: 100 client 120 security database invention detailed description: 110 check system 13 0 mail server

-Without limiting the spirit and scope of the present invention, the following describes the implementation of the present invention with consistent examples; those skilled in the art, after understanding the spirit of the present invention, can apply this method to a variety of different On the mail checking system, to eliminate the trouble of email management caused by receiving unintended emails, the application of the present invention is not limited to the following, and the present invention discloses a fast and automatic checking of electronic Email: Yu :! As shown in the figure, the automatic email verification system of the present invention includes a security system 110 and a security database 12〇 (security, = since = audit system can be easily integrated into the Internet environment to handle the audit : A large number of e-mails sent from multiple external customers 4 100, and also :, mail server 13 〇, let the email server 130 automatically reply to the e-mail sent by the client after passing the check Paper scale Gu Jinguan) A4 «^ (210X29 ^ 17 order

Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs V. Description of the Invention Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs: The inspection system 110 is used to receive sub-mails from external customers and send the received electronic # ^ You can do it right! After a check process, all the mails will be screened out, and then the other mails that passed the screening will be sent to the mail server 13G. If the customer service staff responds to the postal mail one by one * < Method, that is, the email of the guest, in which the checking system-also = security: database 12 °, the database stores-some hackers "two ==: send: spam website ... address, or email address The object of the check during the horseman check. :: The second picture shows the customer service email management :::::::: 核: 程 'When customer service email ... Overwrite the system = order to reduce the damage to the article At least, in the eight stages of the verification procedure of the present invention, when receiving the deletion process from the external Gudao, the process will be entered into the email address of the sender and the security database m. The IP address is compared with the email address. When referring to: When the IP address and e-mail address stored in 5 are the same, list: this e-mail, and the π address of the source of this e-mail: e-mail address, subject, and deletion time record to security data ratio The method of establishing the designated I / IP address and e-mail address to delete the crustacean material file is based on if the sender's 1 () address and electronic mail :: address' is determined to frequently send spam or entrainment Origin of the virus source

·· —! 1 1--1 · · • I---1-二-1-.--- — — Please read the precautions on the back before this page ^ Thread ^ 07140 V. Description of the invention ( When the received e-mail passes the designated deletion process, it enters the comparison process of the control object 202, in which it will enter the system's mail: [p address and sender's e-mail address Compare it with the IP address and email address that are mistakenly stored in the suspicious correspondence record table in the security database 120. When they are the same, then increase the number of attempts of this IP address and email address by one. That is, the number of times that the IP address and email address stored in the suspicious letter record table 206 entered the customer service email management response system for a period of time. If it reaches the-delete threshold (the critical number can be set by the system staff) ), Delete this e-mail, and record the source of the e-mail, the email address, purpose, and deletion time of the person to the security database 120, where the 1? Address and electronic The method of creating suspicious correspondence records and comparing data files with mail addresses is based on The address and e-mail address of the sender are _ the source addresses that are likely to send spam or CCV sources. The e-mail received by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, printed by the field passed the monitoring object 2 After the 2 comparison procedure, enter the check and comparison procedure 203, in which the IP address of the incoming system mail, the email address of the sender, the subject matter, and the content of the mail are stored in the security database 120. Detect the correspondence in the mail record table 207, and the message is repeatedly sent to the system within a short time (the critical time can be set by the system staff), then the IP address of the message and the email of the sender The address is moved to the suspicious letter record table 206 in the security database 120 for comparison, that is, when the number of repeated occurrences of the email reaches the threshold of the procedure 202, the email is deleted, and the email is deleted. Source IP address, sender's e-mail address, subject, and deletion time. This paper standard is applicable to China National Standards (CNS). (2io ^ 2rl · ^) Chuan / 丄 40. (T to the security database 120 'where the subjective method is a word-by-word comparison method. 5 Comparison party (please read the precautions on the back before filling out this page}), when the received email passes the monitoring object After the ratio of 202 is linked to the box owner, enter the check and compare process 203. In this process, the material address, subject, and detection letter record table 2 of the 4 temples will be entered into the disk (37 data match, 4 emails within a short period of time (the critical time can be repeatedly transmitted to the system by the system person), then the IP address of the email and the email address of the sender are moved to the suspicious letter record in the security database 120 In Table 206, that is, when the number of repeated occurrences of the email reaches the threshold of program 202, the email is deleted, and the source IP address of the email and the email of the sender are deleted. When the address, subject, and deletion, 11 are recorded in the security database 120, and the way of comparing the subject and the message is to use a word-by-word comparison method. Printed by the Employees' Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs. When the received e-mail passes the check and comparison process 203, it enters the polite reply comparison process 204. In this process, it is mainly to avoid using the same type of email reply Management system, and the situation where polite replies are continuously transmitted to each other, causing customer service staff and system administrators to be troubled. Therefore, in this process, we will cooperate with the customer service email management response system. A special string is added to the content, female abcd-12345, where "abcd," is a special string and "12345," is the number of the letter ^. When entering this process, it will be waived with the security database within 120. The comparison is performed in the record table 208. In this example, the keyword is "abcd", so it will start to look for the special string "abed" for comparison. If there is such a text, the paper size applies the Chinese National Standard (CNS) A4 Specifications (210 X 297 mm) du / i4〇A7 ------------- B7 ^ _ One, five, invention description () rate exists, you can consider this as a courtesy issued by your own system Reply 'then In addition to this letter. If all the above comparisons are passed, record the IP address of the letter, the email address of the sender, the subject, and the content of the message in the detection letter record table for the program 203 to check and compare. As will be understood by those familiar with this technology, the above is only a preferred embodiment of the present invention, and is not intended to limit the scope of the patent application for the present invention; all others completed without departing from the spirit disclosed by the present invention, etc. Effective changes or modifications should be included in the scope of patent application described below. (Please read the notes on the back first, then this page} — Packing wood, a line printed by the Consumers ’Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, one sheet-paper Α4 \ J / Ns

Claims (1)

507140 ABCD VI. Scope of Patent Application Patent Application Park 1 · A method for automatically checking e-mail, step: μ method includes at least receiving the next e-mail; buying the e-mail content; purchasing the e-mail content and information; and Hierarchical information is divided into steps! 1 I 1—-· The layer ratio is determined according to the deletion criteria defined by each layer, and the e-mail is determined to be a deletion standard. If it is met, the e-mail is automatically deleted. Combination 2. According to the method described in the scope of the patent application, the content of the e-mail address contains the address of the e-mail address: r to compare the e-mail address, subject, and e-mail content. ° Electron 3. As the scope of patent application! The method described in the above item, wherein the stored data further includes a designated deletion log table, a suspicious letter record: 铮 the measured mail log table and the keyword log table. (,, f, please read the notice on the back ¾ again on this page) I— ml I ............. • Book printed by the Consumers ’Cooperative of the Intellectual Property Bureau of Qibu 4 If the scope of patent application is 3 The method described above, wherein the data stored in the log file is the IP address of the sender or the sender's email address. s • The method described in item 3 of the scope of patent application, in which the above 10 paper sizes are applicable to the Chinese National Standard (CNS) A4 specification (210X297 mm) Suspicious letter described by the virus ju / 140 A8 B8 C8 D8 The information stored in the log form is the IP address or the email address of the sender that may send spam or virus mail. Please read the note 6: The method described in item 3 of the scope of patent application, in which the information stored in the above-mentioned detection letter record form is a 1P address or a mailing of the same subject letter in a short period of time. Email address of the person. 7. The method as described in item 3 of the scope of patent application, wherein the information stored in the keyword record table above is a special string of self-definition, as a courtesy reply to distinguish whether it is issued by its own system. 8. The method as described in item i of the scope of patent application, wherein the step of the above-mentioned hierarchical comparison further includes: specifying the IP address of the e-mail or the sender's e-mail address and the database misplaced designation Compare the delete record table; if the IP address of the email or the sender's email address does not match the specified delete record table stored in the database, then compare it with the suspicious letter record table, It also records the number of times the letter was received within a defined period of time; printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs ^ if the 1 p address of the email or the sender's email address and the database The stored suspicious letter record table does not match, and the number of times it has been received within a defined time does not reach a defined threshold value, then two or two record tables are compared. If the defined time is the same as the Detect the number of repeated emails in the letter record table reaches a defined threshold 11 507140 A8 B8 C8 D8 Patent application range value, then move the email to the suspicious record table for comparison And if the 1 {> address of the email or the email address of the sender does not match the detection record table stored in the database, then it is compared with the keyword record table. When the keyword appears, it is determined as a polite reply and the email is deleted, and then the hierarchical comparison work is completed. 9. The method as described in the scope of patent application f8, wherein the email is moved to the suspicious record form. The IP address of the email and the email address of the sender are moved to The suspicious log table is compared with the emails it receives. Please read the notes on the back first page Ⅰ. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 10. One step: Read the data warehouse if the data record is received. Method, the method includes at least the following receiving an e-mail; fetching the content of the e-mail; comparing the IP address of the e-mail or the e-mail address of the sender with the designated delete log of the asset store; ; [P address or the sender's e-mail address does not match the specified delete record table stored in the warehouse, then compare it with the suspicious work table, and also record the number of times the letter is sent within a defined time ; The IP address of the email or the sender's email address does not match the suspicious letter record table stored in the warehouse, and the number of times received within a defined time does not reach a defined threshold, then Test letter 12 paper size · Chinese national (210x297i patent application scope record table for comparison, please read the notes beforehand If the electronic time of the letter record form is the same as the detection value within the defined critical time, the number of repeated occurrences of the email will reach a defined threshold. If the IP suspicious record form of the email is compared, and the information The e-mail address of the relative or the sender stored in the library is compared with the list. If there is the key: the record does not match, then the email is deleted with the keyword record, = now ' Then _ determined to be-polite reply letter and then the layered comparison work will be completed. 11 · If the patent application scope email is moved to the method of the suspicious discipline, where the above mentioned ΠΜ The address and the sender = comparison refers to the comparison between the e-mail and the e-mail received later: the e-mail address is moved to the e-mail sighed by the suspicious record. Order 12. If The method described in item 10 of the scope of the patent application deletes the data stored in the record form, and the above-mentioned '疋 ^ is determined to be a spam mail or a mailing address containing a poisonous mail or the email address of the sender. .P pieces or w disease 13. According to the method described in item 10 of the scope of patent application, the information stored in the letter record form is suspicious and can be described as the suspicious owner. Du Xi ττ > ^ f Sending spam or including the print of the employee's consumer cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs Make no P address or e-mail address of the sender. The method described in item 10, in which the information stored in the above-mentioned record of one record is to send a large number of the same subject letter within a short period of time. IP address or e-mail address of the sender. W 13 This paper size applies to China National Standard (CNS) A4 specification (2 丨 0 × 297 mm) 507140 A8 B8 C8 D8 6. Application scope of patent 15. If you apply The method described in item 10 of the patent scope, wherein the information stored in the above keyword record table is a special special word _ as a polite reply to distinguish whether it is issued by its own system. Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs This paper is sized to the Chinese National Standard (CNS) A4 (210X297 mm)