TW498254B - Website system and method for data exchange and cooperation of on-line product return and maintenance processes - Google Patents

Abstract

The invention provides a website system and method for data exchange and cooperation of on-line product return and maintenance processes. The website system includes a website server in connection with a communication network; a database used to store the attribute data generated by website system itself and given by every member of the service chain society; an access control mechanism used to generate an user ID for every member of the service chain society in accordance with the attribute data; a data exchange mechanism used to provide different user interface to member individually to receive and exchange different data among members on a real-time basis, allowing to provide a plurality of information items for each user interface; a return material authorization (RMA) processor used to generate a return material register monitoring number (AMA No.) for a proper service center and a service requester, monitor one service life cycle of the AMA No. when the website system receives a service request including at least the relevant information of a returned product from the service requester; a repair execution system (RES) in connection with the RMA processor used to monitor and track one repair process of the returned product in accordance with the provided repair data from the service center; a repair billing system (RBS) used to calculate the bill supposed to share respectively for the related groups toward the repair process based upon the service data and a predefined expense allocation standard; and a part procuring system (PPS) used to process one service part procurement required in the service process and transmit the procured service part data to the product supplier and the RBS with the acquired service data from the RES and the service center.

Description

V. Description of the invention ([Field of the invention] On-line-a kind of network information exchange system ', especially a website system and method for data exchange and cooperation services in the application and maintenance process. ^ 1 [The invention Background】 In the year of k: ▲, a lot of attention and resources have been invested in making the manufacturing process more efficient. The results of these efforts have brought new solutions in this field, such as enterprise resource planning ( Enterprise subscription

Res ° ul * cePlanning (ERp), Supply Chain Managements (CM), and many other acronyms Sen represent a solution to a specific problem encountered by every business. However, when the company is pursuing better methodologies to sell products to Guding more efficiently, the efficiency of returning repairs cannot be operated at the same level of efficiency as manufacturing. The original equipment manufacturer (qem) ⑽M > and the contract equipment manufacturer (professional electronics foundry (CEM)) even made the process of returning and repairing even more complicated than before. In the transaction of general-processed goods, usually for most businesses, the first step of a return process is the requirement for return material authorization (RMA). Return Material registration monitoring (RMA) can, in some respects, be seen as the reverse operation of the __ order cycle. When employees and customers want to return the goods they bet on, they must contact the supplier of the goods to obtain the supplier of the goods. The paper size applies the Chinese National Standard (CNS) A4 specification (210 X 297 Hui) A7 A7 wisdom

I. M. Description of the invention (Z accepts the consent for the return of this product. And ... Return the material registration monitoring (RMA) ".%, 々The official name is called, however, 'Return material registration monitoring is only the first step of the process.' —Complicated return and repair orders-㈣ ::: Possible explanations: Early, and in the process of return and repair, if the manufacturer makes its own products, the return process will be very simple 70, in fact, the repair parts are manufactured in-house for each _ — because each element is very easy to be returned and repaired by all involved. The t = internal production will be satisfied for the replaced parts = therefore, repair The cost (labor, zero, 4) is the manufacturer's own absorption, because there is no ㈣2 'return and repair process in different organizations. However,' in today's manufacturing industry, there are very few public * a all parts. In the manufacture of the product, it is more or less used by the other parts. If the damaged part is made by another public company, the repair process becomes more complicated than the single-organization situation. A few more pieces of information in the process of return and repair now have to go through different procedures. If the damaged part in the returned product is from a third party: the manufacturer needs to find out whether the damaged material is Under the guarantee period of the domain. ^ Paper ruler iSaiguanguanjiaxian (CNS) A4na (210 ^ 7 ^ " Order A7 printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs " ^ * ----- ' ___ ^ ^ (3) " s, b · Most of the time, the product manufacturer does not have the technology and / or ability to repair this damaged part. Therefore, the only repair operation that can be performed on the product manufacturer's side The damaged part is replaced with a new part. C. And in order to prepare for the replacement, the manufacturer must store a certain amount of storage-a sufficient number of third-party parts. Similarly, the part manufacturer must consider replacement when processing the plan Production of parts. • This damaged second-party part needs to be returned to the part manufacturer or some kind of repair site for diagnosis and repair.-E. This cost allocation mechanism will involve the part manufacturer. If the part is damaged Under the warranty, the parts manufacturer must pay the replacement burdock fee. If the deducted part is not under the warranty period, the manufacturer must pay the replacement part cost first, and then pay the customer the cost. The repair process will be much more complicated and closer to the real world situation. Because the return of parts is indirect, it will be more difficult for the part manufacturer to perform the replacement plan. In addition, the manufacturing The scheduling time of maintenance operations has more influence from external third parties. The return of factories and maintenance companies has been overwhelmed. Some companies, such as the personal computer industry and manufacturing industry, are all responsible for this paper. _ + ——-------------------- Order --------- Line (Please read the precautions on the back before filling this page) Ministry of Economy Wisdom Printed by the Consumer Cooperative of the Property Bureau 498254 A7 m — ---------__ — _____ V. Description of the invention (4) Operation under the model of the original equipment manufacturer (OEM). However, this return and repair process becomes more difficult for these products because the original equipment manufacturer (OEM) did not manufacture the product. Instead, a professional electronics foundry (CEM) manufactures this product. In a nutshell, this means that more parties will be involved in the return and repair process. For example, a customer of a laptop computer found a problem with his or her pen display's LCD. The customer sent the notebook computer to a service center (authorized service center (ASC)) approved by the manufacturer of the notebook computer or an operator specializing in repair or replacement. At an authorized service center (ASC), the only operation that can be performed is to replace the entire display module, because the authorized service center (ASC) does not have any warranty information about the LCD display module. Let's take a closer look at the process of returning and repairing, assuming that the notebook computer manufacturer did not make the LCD panel itself. It must return the damaged LCD panel to the original manufacturer. Since most LCD TF panel manufacturers have their manufacturing and repair factories in Asia, the authorized repair centers (A $ c) and manufacturers of pen computers may be located around the world. Although Keyuan LCD display panel manufacturers have repair centers distributed around the world and have expensive LCD display panel repair status ’, their location is very small in the opportunity department near the authorized repair center (ASC). Because of this, the manufacturers of these LCD panels are very suitable for this paper size ⑽x 297mm ^--------- ^ --------- line (please read the precautions on the back before filling (This page)

5. Description of the invention (f) It is possible to approve other companies in the area to take care of their maintenance processes. In this case, the damaged LCD panel will be sent to one of these regional repair centers. Printed by the Consumer Property Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs In this repair center, the repair and analysis procedures are usually the same as those described in the case where the manufacturer is a single organization. Difficulties are shared by maintenance costs. As an example, suppose the following simplified rules are applicable: 1. If the damaged LCD panel is under warranty, the LCD panel manufacturer will bear the repair costs. 2 · If the damaged LCD panel has exceeded the warranty period, the original equipment manufacturer (OEM) will bear the repair cost. The original equipment manufacturer (OEM) can then charge customers for repairs. 3 • If the damaged LCD panel is worn, this repair center will pay for the repair. As a result of this, the process of pricing and invoicing will become more complicated than childcare. Considering that many manufacturers are using LCD monitor panels, flat LCD monitors in laptops, and using many other ready-made parts such as central control unit (CPU), hard disk (har | dlSk), CD-ROM only Memory (CD-ROM), etc. to make their laptops. So it is also obvious that: Equipment manufacturer ⑽M) / Professional electronics foundry (CEM) = The management of the return and repair process becomes ----------- installation for all enterprises involved- ------ Order --------- (Please read the notes on the back before filling this page)

Nephew 254 V. Description of the invention (< $) A major challenge. From the above description of the situation, the original equipment manufacturer (OM) and the process described in the industry involved in the return and repair process, some problems have been identified, (CEM) regression can be confirmed: The impact may be ordered 1. Lack of information on the guarantee period: in the general implementation process, usually = two pairs of their product distribution serial numbers. A manufacturer may have a $ mechanism to include warranty period information in the serial number. If the manufacturer provides a decoding algorithm, it can infer the guarantee information of the fixed serial number by calculating the decoding algorithm. However, this fixed serial number coding mechanism can only suffice to record the original manufacturing information. Dynamic guarantee period information, such as extending the guarantee period, cannot be obtained by the serial number encoding mechanism. In addition, even if the manufacturer's information system stores complete warranty period information, it is not easy for the center, original equipment manufacturer (OEM), and authorized repair center (ASc) because this information is not publicly available. Shareable. However, warranty period information is critically important to all relevant participating groups, as this is the basis for deciding how maintenance costs should be shared. 2. Uncertainty of billing responsibility: Because the guarantee period information is not easy to obtain, and the cost is determined by the guarantee period, it is not possible to clearly distinguish the responsibility of the cost among all relevant groups. In some cases, the repair center only considers that all damaged parts are within the warranty period, and applies the Chinese National Standard (CNS) A4 specification (210 X 297 days) to the paper size. 5. Description of the invention (7) Manufacturer Ask for maintenance costs. Cook y to confirm every-pen from repairs; the amount of resources you have in mind for this repair center. If the claim is denied, the fee has been absorbed. Others are responsible for maintenance costs or even from 3. The miscellaneous susceptibility of inventory susceptibility, especially ... lack: another problem that arises is that the inventory is exposed when manufacturing and maintenance are performed: and ;: : Prediction. This problem shows the need for maintenance operations in the same company. The manufacturer must rely on inaccurate = demand forecasts that map to the manufacturer to make stock level forecasts. ==== pieces and incorporated into the repairer's material needs plan: its: If the kw and maintenance material quantity will be reduced. The amount of resources = considerable waste has been wasted in the process of returning and repairing === the waste of resources occurred during the lack of time to resolve the cost sharing period ==: often revised due to the extra time spent on the materials needed for maintenance =; Γ working time Or to speed up for maintenance at the same time 'There are still several places to waste materials,; = ::. The repairer may have stored many parts because of the reason for the ==. Or repaired 498254 B7 V. Description of invention (Chinese)

Material is wasted, because changing parts is the only way that a repairer can ask A for a fee. When the original moon dagger was made by Xiang Tingge: = 7 / news: When the faulty item goes through the process of diagnosis and repair, two I "will be obtained. However, for the parts of the maintenance operation, it is" not possible " Immediately send quality information back to ^ Manufacturers will not be able to address any potential quality issues of the product = X can only concentrate this maintenance information and analyze it to be in the ^ _ road economy, which represents low customer satisfaction and can lead to Companies that lose customers are due to inferior service quality. Obviously, the options mentioned above do not provide pure supply-a satisfactory and effective way to make today's complex return and repair processes more efficient. Many companies Trying to solve this complexity in many different ways. Similarly, ERP vendors are starting to realize the problem and propose new component targets to deal with returns and repairs. The ERP system is not designed to handle complex returns and repairs. On the other hand, the capabilities of the new enterprise resource planning (ERP) components are limited, So that it is not considered as an implementable method at all. Therefore, it is important to provide an improved method to mitigate and / or eliminate the above problems. The inventor, for this reason, is in the spirit of active invention , Thinking about a solution that can solve the above-mentioned problem: "The capital paper size that can provide product return and repair process online is applicable to China National Standard (CNS) A4 specification (210 X 297 β love

After several research experiments 498254 V. Description of the invention (website system and method of data exchange and cooperation service finally completed this invention that benefits the world. [Summary of the invention] The main purpose of the invention is to provide online data exchange Website system and provide cooperative services for the return and repair process through the Internet. The secondary purpose of the present invention is to provide high-level services on it, and shrink the maintenance company to make this return and repair process into one. In order to achieve this goal The website system of the present invention includes: connecting the information of communication tools to the Internet, a database, a control tool mechanism, a website server, a power restriction mechanism, a return material registration monitoring processor, a maintenance execution system, a bill evaluation system, and parts acquisition System. Since the present invention does have enhanced functions and can provide industrial use, it is required to apply for an invention patent in accordance with the law. [Simplified illustration of the figure] Figure 1 is a schematic diagram of the website system of the invention. Figure 2 is the main of the invention Operation flow chart. Figure 3 is the process of monitoring the user's entry in the present invention. Figure 4 is a schematic diagram of the service allocation route of the three groups of the present invention. Figure 5 is a flowchart of determining the maintenance service charge of the present invention. Figure 6 is a flowchart of the inventory parts management of the present invention. Standards are applicable to China National Standard (CNS) A4 specifications (210 X 297 12%) -------- ^ --------- (Please read the precautions on the back before filling this page) Economy Printed by the Ministry of Intellectual Property Bureau employee consumer cooperatives Printed by the Ministry of Economics and Intellectual Property Bureau employees consumer cooperatives printed 20 Maintenance service provider groups 4 0 Communication network 1 1 0 Web server 130 Access control mechanism 140 Data exchange mechanism 150 Return material registration monitoring Processor 160 maintenance execution return system 180 maintenance parts procurement system 182 parts inventory inspection mechanism V. Description of the invention ((〇): Figure 7 Figure 16 Figure 6 is provided to the three groups of the monitoring process of the website system process of the present invention The relevant display screen of the group. Material registration [Illustration of the drawing number] 10 Maintenance service demander group 3 〇 Product provider group 1 0 0 Website system 1 20 Database 1 3 2 Power restriction mechanism 142 Maintenance report sharing mechanism 152 Smart maintenance service allocation mechanism 170 Maintenance cost evaluation system 182 Maintenance parts procurement system [Detailed description of Che Fujia's specific embodiment] In order to allow review committee members to better understand the technical content of the present invention, Tefeng Yiche Fujia The specific embodiments are explained as follows. 0 Please refer to FIG. I. FIG. I is a schematic diagram of the website system of the present invention. The website system 100 can provide data exchange and cooperation services for product return and repair processes online through a communication network 40. Website system 100 can integrate after-sales service information from the -service chain. The service keys include: a maintenance service requester party (servicerequesterparty) 10, a maintenance service & Zhang scale standard timely close home (CNS) A4 £ 格葛 x 29 -------- ^ --------- (Please read the notes on the back before filling in this page> 498254 A7 ____—… __B7 ____ V. Description of the Invention (1 /) (Please (Please read the notes on the back before filling this page) Only for the repair center party 20 and a product supplier party 3 0. The website system 100 of the present invention includes: a website server 110, connected to a communication network 40, a database 120, an access control mechanism 130, a data exchange mechanism 140, and a return material registration Monitoring processor (retum material authorization (RMA) processor) 1 5 0, a repair execution reporting system (repair execution system 'RES) 1 6 0, a repair cost assessment system (Repair Biuing System, RBS) 170, and a Please refer to Figure 2 for part parts purchasing system (PPS) 1 800. FIG. 2 is a main operation flowchart of the present invention. The processing steps of the present invention will be described in more detail below: Step 2 01 The present invention provides a website system 丨 〇 〇 on the communication network * 〇, so that the three groups 10, 20, 30 of the service chain are interconnected. The website system 100 provides a return exchange and maintenance information processing platform to the three key sheep groups 10, 20, 30. Step 202: The website system 100 requests each participating member to provide relevant attribute data printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs, and stores the attribute data in the database 120, respectively. The attribute information about the member profile can include information such as company location, business domain, and product type. Step 2 0 · The access control mechanism of the website system 100 is based on the attribute data of the service chain community ^ ^ Tian Bei generates a user identification code to the service chain community Each combination g ⑺ θ only means a suitable group preparation. In addition, each combination β and U in the service chain community can be defined as belonging to a ^ paper standard applicable to China National Standard (CNS) A4 specifications (210 X 297 Bismuth Love 498254 Employees' Cooperatives of Intellectual Property Bureau of the Ministry of Economic Affairs) Print A7 B7 V. Description of the invention (θ) or more groups. Step 204: Website system 1 00's data exchange mechanism 1 4 4 Provide three different user interfaces to the three groups, respectively. Receive and exchange different data in real time between the three groups. In addition, the access control mechanism 13 also includes a power restriction mechanism 1 2 3, which controls the content of the user interface of the data exchange mechanism 1 4 0 Define the use right of each group to exchange data. Please refer to Figure 3. Figure 3 is a flowchart of monitoring the user's entry in the present invention. When a user logs into the website system and enters his user When the identification code is used, the website system 100 will recognize the identity of the group to which the user belongs and display a corresponding user interface. The user interface provides a plurality of unified data formats for the user Access to the data and obtain the exchanged data. However, the power restriction mechanism i 3 2 enables a network system administrator to individually determine the content of multiple data items contained in the user interface of each group. In addition, control data The exchange mechanism 14 also includes a maintenance report sharing mechanism 142, which is used to collect maintenance reports from each maintenance center and automatically notify other relevant maintenance center members through the website system 100. Step 205: Website system 100 from a maintenance The service requester receives a repair request that includes at least one returned product. The content of the repair request includes relevant information provided by the repair service requester on the returned product. The relevant information of the returned product may include a serial number (number) and A preliminary fault description provided by the repair service requester, and the repair service requestor may be an original equipment manufacturer (OEM) 'a professional electronic foundry (CEM), or an authorized paper size applicable China National Standard (CNS) A4 Specification (210 X 297) -------------------- Order --------- line (please Notes on the back read and re-fill of this page) 54

V. Description of the invention (/ j in (A $ C). After the website system 100 displays the corresponding user interface to the users of the maintenance service requester group 10 entered, use the intellectual property of the Ministry of Economic Affairs The bureau ’s consumer consumer cooperative printer uses the displayed data items in the user interface to enter data in a unified data format. Step 2 6 • • Website system 1 00 ’s return material authorization monitoring processor (return material authorization ( RMA) processor) 1 50 is used to generate a return material registration monitoring number (RMANo) for a suitable repair center and a repair service requester, and monitor a maintenance life cycle of the return material registration monitoring number. When the website system 100 receives a maintenance request from the maintenance service requester that contains at least one related information of the returned product, a returned material registration monitoring processor will generate a returned material registration monitoring number. Among which is the repair of the returned material registration The life cycle includes: sadness, tum-aroon (j time, tat), dates of different stages, Good rate, bad rate, and parts use. Please refer to Figure 4. Figure 4 is a schematic diagram of the service allocation route of the three groups of the present invention. The returned material registration monitoring processor 15 includes an intelligent maintenance service allocation. Mechanism 1 52. According to the maintenance request input by the maintenance service demander, the attribute data of each maintenance center stored in the database 120 is compared to automatically determine the appropriate maintenance center for each maintenance request. Intelligent maintenance service allocation Mechanism 152 is responsible for how to handle the return of material registration, the return of material registration and shipping message 'parts pUrchaSing 〇rder (p〇), and parts shipping information (parts shipping information) to the correct destination. Among them, the return of material registration The shipping message is a detailed message about the returned material registration product, such as the date of request, the shipping date, the delivery method, and the paper size of the deliveryman. ^ Ϋ́ ^) Α4 size (210χ 297 ·) — — — — — — — — — — — Aw · 1111111 ^ · 11111111 (Please read the notes on the back before filling this page) 4982 54 Printed by A7, Consumer Cooperatives, Intellectual Property Bureau of the Ministry of Economic Affairs. 5. Description of the invention (/ bucket) Name, etc. This returned material registration shipping message and returned material registration information are distributed to the maintenance service requester and maintenance center, so This is the same at both ends. Similarly, parts purchase ordering and parts delivery relief will also be distributed to maintenance service demanders and repair centers. Step 207: When is the website system, one of the 100 maintenance repair reporting system The execution system (RE s) i 6 〇 is connected to the retreat point controller 150. Maintenance execution reporting system 16. According to the maintenance information provided by this dimension: center, manage and track the repair process of returned products included in each maintenance request. Maintenance Execution Reporting System 接 60〇 = Repair data generated during the repair process by the returned product provided by the repair center group, and share the repair data with other groups. The repair information includes information about returned products, fault symptoms, replacement parts, and maintenance results. In addition, the maintenance execution reporting system 16 can also be used to monitor any quality problems that occur during the process, and to replace quality control personnel. The website system also contains a maintenance report sharing mechanism, which collects maintenance reports from each maintenance center and cooperates with the control data exchange mechanism mg to automatically notify other relevant members through the website system 100. Step 208: The maintenance cost evaluation system (RBS system, RBS) i 7 of the website system and the system is automatically calculated according to the maintenance cost data obtained by the predetermined cost sharing standard. The respective bills to be shared. The above-mentioned intended allocation criteria include-product warranty agreement (w_ntyagreement) and maintenance execution provided by the product provider group. Please refer to Figure $. Figure $ is a flowchart of determining the maintenance service charge of the present invention. Maintenance service charge account -------- Order --------- line (Please read the precautions on the back before filling this page)

The standard of this paper is related to miscellaneous standards (CNS) A4 miscellaneous (2i ^ T297 498254) 5. Description of the invention (孑) _ The charge items of the bill may include maintenance and repair-related costs. Maintenance cost assessment ^ cattle mining squatting costs and other Returning service requesters' maintenance service provider group 2 1 2 solved-the problem of maintenance f bearing the maintenance costs. Basically the maintenance cost :: how to limit the time between the people, the fault symptom code and the maintenance result to determine the cost? The guarantee period of parts is based on the method of ^ = amortization. The first order inference method can be provided by the product. Refer to the method to derive the guarantee period of a part serial number. Pre-calculation: Good: cut algorithm, stored in Product < Enterprise policy. ≪ «Brief profile fault symptom code represents the cost of repair parts determines the sharing of costs. ', And the cause of the fault is the order of materials, maintenance results (pass or report will also affect the cost of Step by step U 0 9 · Website system!

Procuring system (PPS) 18〇 ^ ^ ^ ^ ^ and the ^ repair center, the maintenance information obtained to process the repair process: ^ -Du parts, and send the purchase and maintenance parts information paper :; the supplier and The maintenance cost evaluation system is 170. Please refer to the flowchart in Figure / Figure: No.2 and No.2. Maintenance parts procurement system, rf: · "Bull inventory inspection mechanism 182, linked to the maintenance ~ f. And each inventory database of the 20 good product provider group 30 moves to order the missing parts from the relevant product provider .Users use * parts inventory review mechanism 182 to establish, adjust, and increase inventory. The paper size of the parts library applies to China National Standard (CNS) A4 specifications ⑽ X 297 _ 7 Consumer A7 A7

V. Description of the invention (%) The storage inspection mechanism 182 will also generate a warning message after the inspection of the master, and the time between when the user confirms the place (DeliveJead (P〇) ° and between the order and the delivery! ... special delivery parts Purchase order = until the delivery of the parts. As shown in Figure 6 ^ Zero / Inventory Review Mechanism 182 to 182, + .., 罘 6 Figure a, Parts Inventory Review Mechanism 2 differs from the information provided by members of different maintenance centers . Among them Φ ΓΙ consumption rate of parts = annual parts consumption / 3 65 or = monthly parts consumption / days of the month • = period maintenance inventory is the inventory maintained by the parts inventory inspection mechanism 182. • Z material quantity is —Acceptable book storage ATP—Actual receivable inventory—maintenance of maintenance + the number of parts shipped by the product provider. Donor: Health ": Order: Shown 'parts inventory she ^ which appeals again Zr delivery time at the point of purchase 丨 Safety inventory. Doors (days) X Parts consumption rate + ATP = The number of parts that are actually available for the seat ordered at our repair center. • = + The number of parts shipped by the product provider is again When ordering 100 parts inventory review mechanism will alert systems

This paper size applies to China National Standard (CNS) A4 specifications (210

A7 B7

V. Description of the invention (/ 7) If the parts inventory is inspected _ 182 Agree _ — the second child product supplier will receive a parts purchase order (P0) 〇 (Please read the precautions on the back before filling this page) ^ Purchased quantity = expected maintenance inventory-safety stock. 4 Figure 6a, parts inventory inspection mechanism I. The inventory is updated as soon as the delivered parts are received. Please refer to Figure 7 to Figure 16. Guide 7fi μ Brother 7 and Figure 16 to Figure 16 are printed by the consumer property cooperative of the Intellectual Property Bureau of the Ministry of Economic Affairs of Meming's website system processing-returning materials to the green display monitoring process provided to the three groups. As shown in FIG. 7, a maintenance service demander “I_ec” logs in to the website system 100, and the website system 100 displays a corresponding user interface of a maintenance service demander group. The user interface is on the screen. A number of information items are displayed to the left. Inventec is a professional electronics foundry (CEM) (professional electronics foundry (CEM)) for laptops. First, click to return the request for material registration monitoring (Request) ’’, and fill in the required information in a unified data format. In order to classify the input data by part type, Inventec must first select the name of the supplier of the part and the model provided by the supplier of the product. Then, on the date 12/17/2000, Inventec entered the serial numbers and fault descriptions of 9 returned products respectively. The website system 100 determines whether the returned product is still within the guarantee period based on the entered serial number. Since the serial number is set in advance by the corresponding product supplier, the manufacturing information of the returned product can be known based on the serial number, such as: the factory that produced it, the time of production, etc. As shown in Figure 8, Inventec completely input 9 returned products and press, after finishing (finish) "button, return the material registration monitoring processor 丨 5 〇 Automatic This paper size applies Chinese National Standard (CNS) A4 specifications ( 21〇x 297 yarn cents) 498254 A7 B7 V. Description of the invention (d) (Please read the precautions on the back before filling this page) Generate a "RMA Confirmation Returned" display screen. The "return The Material Registration Monitoring Confirmation screen will list a return material registration monitoring number (RMA No.) "DPT00L220", the contents of the entered maintenance requirements, and a suitable maintenance center "Display Products Technology (DPT)" and its selected Relevant attribute data. As shown in Figure 9, a "return material registration monitoring summary (RMA Summary)" message item will automatically display a return material registration monitoring status summary to Inventec, and Inventec can choose different RMA status and different Date range to obtain RMA service personnel provided by the relevant service center and transmitted through the control clearing-house mechanism 140 Life cycle. In Figure 10, according to the conditions selected by the user, the maintenance life cycle of RMA No .: "DPT00L220" is displayed from the date 11/19/2000 to the date 12/19/2000. Return the status summary of material registration monitoring. In addition, as shown in Figure 10, the maintenance report sharing mechanism 1 4 2 provides an "E -1 ibrary" function option to display the maintenance report collected from each maintenance center and automatically notify others Related maintenance center members 0 Printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs

When the RMA processor 150 displays the RMA No_: "DPT00L220" to the maintenance service requester, the selected appropriate maintenance center "DPT" will also receive the RMA No .: "DPT00L220". First, all The relevant RMA will be listed in a "RMA List" display screen, as shown in Figure 11. In order to obtain more detailed information, DPT can enter a "RMA Receiving" display Screen to obtain the data converted by Inventec and the control data exchange mechanism 140. When DPT completes the repair work on the RMA No .: "DPT00L220", the paper standard of DPT applies the Chinese National Standard (CNS) A4 specification (210 X 297 Larry) 498254 Printed by A7 of the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs. 5. The description of the invention (ingenious) must be in a "RMA Case Closing (RMAClosing), and the display screen describes reading No. 8:" DPT00L220 " Each of these returned products-the result of the repair, as shown in Figure 12. After closing a case / 〇ρτ, the repaired product must be returned to Inventec. As shown in Figure 13, a "RMA Shipping" display * screen lists all RMAs that need to be shipped to Irwemec and their related information. In order to generate a shipping list for the two selected RMAs in Figure 13, DpT enters more detailed shipping information for this shipment. For the product provider_ "Toshjba" company, the user interface provided by the website system 100 includes several different RMA reports, such as status, round trip time (TAT) reports, yield reports, failure rate reports, and RMA detailed reports etc. are shown in Figures 15 and 16. Therefore, "TosmBA, the company can observe the quality of the parts produced by its company, and study the cause of the failure to improve. 'Since the present invention is not a change to the database or mechanism described above, it proposes The structure of the new overall database and mechanism, and since those skilled in the art can implement the above-mentioned database or mechanism, it will not be described in detail for any database or mechanism. Compared with other options, the present invention Provides several special advantages: The application provided by the present invention is designed to facilitate the process of repair and return. • All the relevant and information of the return and repair process are stored in a centralized database using a unified format. This enables information Easily shared tasks were achieved. ------- ^ --------- (Please read the notes on the back before filling this page)

This paper rule Lai Choi_Home standard 153 ^ 4 size (210 X 297¾

♦ The invention becomes the main coordinator of cooperation. No member needs to take process modernization as their responsibility. * In the present invention, only one set of application programs is required for operating applications. And the cost of software development and maintenance will be very low. Members are not responsible for these additional installation costs. '上 所 陈' The present invention, no matter in terms of purpose, means and efficacy, shows its characteristics that are quite different from the conventional technology. It is "a website system and a data exchange and cooperation service that can provide product return and repair processes online. One of the major breakthroughs in "methods", I urge your reviewing committee to make a clear observation and grant a quasi-patent at an early date. However, it should be noted that the above-mentioned many embodiments are just examples for the convenience of description. The scope of the claims of the present invention should be based on the scope of the patent application, and not limited to the above-mentioned embodiments. -------- Order --------- line (please read the notes on the back before filling out this page) The paper size printed by the Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs applies the Chinese national standard ( CNS) A4 specification (210 X 297 Fen Li)

Claims (1)

498254 A8 B8 C8 D8 VI. Scope of patent application 1 · The Consumer Cooperative of Intellectual Property Bureau of the Ministry of Economic Affairs prints a website system that can provide data exchange and cooperation services for product return and repair process online; the website system can integrate from a service chain After-sales service information, the service chain includes a service requester party, a repair center party, and a product supplier group. party), the website system includes: a website server connected to a communication network; a database for storing attribute data provided by each member of the service chain community and generated by the website system itself; An access controlling means is used to generate a user identification code for each member of the service chain community according to the attribute data; a parent exchange mechanism is used to provide three different user interfaces Give three groups separately to receive and exchange different data in real time between the three groups, each user community Provide multiple message items; a return material registration monitoring processor (retum material authatisiz (RMA) processor), used to generate a return material registration monitoring number (rma No ·), and monitor the maintenance life cycle of one of the returned material registration monitoring numbers, when the website system receives from the maintenance service requester a maintenance request containing relevant information for at least one returned product; installation ------ (Please read the notes on the back before filling this page) Order --- Li-Dou Guan 54 The scope of the patent application is "repair execution system (RES)", which is connected to the returned material registration monitoring processor, and manages and tracks the returned product based on the repair data provided by the repair center-the repair process; The quasi-repair cost estimation system (Repair BiUing), based on the maintenance data and the predetermined cost sharing standard, calculates the bills of the relevant groups for the maintenance process. ; And (part procuring system. PPS). H ^ From the "," 、 4 implementation of the return system and the maintenance materials obtained by the repair center to handle one of the maintenance parts procurement required for the child's repair process, and transmit the purchase maintenance The part information is provided to the product provider and the maintenance cost evaluation system. 2 · = The website system described in the scope of patent application item No.!, Wherein the returned initiation-related reading includes the serial number (s__bei >) and the The description of the fault input by the maintenance service provider. 3 · As approved in the second scope of the patent application ... Download the negative website system, where the serial number represents The manufacturing process of the returned product, such as: the factory where it was produced, the time of production, etc. 4. If the scope of the application for the patent is approved, + ,, a, ^, and the description < website system, where the access control mechanism It also contains: A power restriction mechanism, using the folder $ —, using permissions. Please ask my mother group to exchange data so that this paper size applies the national standard (CNS) A4 regulations; install ------ --Order --- (Please read the notes on the back before filling out this page) Employees' Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs, Yinbei Nongliu, Patent Scope of Application 5. The website system described in Item 1 of the scope of patent application The returned material registration monitoring processor further includes: a winter-hui maintenance service allocation mechanism that compares the maintenance request input by the maintenance service demander with the attribute data of each maintenance center stored in the database to automatically determine each The maintenance center that is appropriate for the maintenance requirements. 6. The website exchange system described in item i of the scope of patent application, the data exchange mechanism also includes: a maintenance report sharing mechanism, from each maintenance center Collect maintenance reports and automatically notify other related members through the website system. 7 · The website system as described in the scope of patent application item No.!, Where the maintenance life cycle of the returned material registration includes the status, round trip time (her _ndtime, TAT), dates of different stages, yield rate, inferior rate, and use of parts. 8. The website system as described in the scope of patent application No.!, wherein the user interface proposes each group separately. A plurality of different information items. 9. The website system described in the scope of patent application item No.!, Wherein the bill includes repair costs, parts purchase costs and other returns and repair-related costs. 10. The website system as described in item 1 of the scope of patent application, wherein the predetermined cost sharing criteria include-product warranty agreement and maintenance provided by the product provider group. This paper standard applies Chinese National Standard (CNS) A4 Regulations; li) -------- ^ --------- rtt first read the notes on the back before filling out this page) Printed by the Consumer Cooperative of the Intellectual Property Bureau of the Ministry of Industry and Economics. 498254 6. Scope of Patent Application η · The website scholarship described in item 丨 of the scope of patent application is determined by a number of fault symptoms, and the fault should be performed by the maintenance center group. Symptoms are provided by the website system described in the first item of the scope, wherein the maintenance execution reporting system can be used to monitor the quality problems of the maintenance process and replace the quality control personnel. See 々 Any 13 · = Please Patent No. The website system described in item 1, wherein the maintenance delivery procurement system also includes a ν a parts inventory review mechanism (partlogistic job ns), linked to the maintenance center group and products Each inventory database of the supplier group automatically orders the missing parts from the relevant product provider. M. The website system as described in item i of the patent application scope / where each member in the service chain has Can be defined as belonging to more than one group. 1 5 · — A method that can provide online data exchange and cooperation services for product return and repair processes; this method can integrate after-sales service information from a service chain, which includes There are: a service requester party (service requester party), a maintenance service provider group (which is also a center party), and a product provider group (pr〇duct suppHer party). The method includes: providing a The website system is on a communication network to provide the function of interconnecting the three groups of the service chain; request the attribute data provided by each member of the service chain community and the data generated by the website system itself, and store the Information; This paper size is applicable to China National Standard (CNS) A4 (210 X 29 / dagger) ^ ^ ------ (Please read the notes on the back before filling this page) 498254 A8 B8 C8 D8 Sixth, the scope of application for patents. The Consumer Cooperatives of the Intellectual Property Bureau of the Ministry of Economic Affairs prints a user identification code for each member of the service chain community based on the attribute data to define an appropriate for each member of the service chain community. Group role; θ provides three different user interfaces to the three groups, in order to receive and exchange different data between the three groups in real-time · define the exchange data usage rights of each group; from The maintenance service requester receives a maintenance request containing relevant information of at least one returned product; generates a returned material registration monitoring number (RMANo ·) for the maintenance service requester and an appropriate maintenance center, and monitors the returned material registration monitoring One of the maintenance life cycle numbers; receiving the maintenance data of a maintenance process provided by the maintenance center and sharing the maintenance data with other groups; automatically calculating its related groups according to the maintenance data and a predetermined cost sharing standard The respective bills for the repair process; and the need to handle the repair process A repair parts procurement. 16. The method as described in item 15 of the scope of patent application, wherein the relevant materials of the returned product include a serial number (series) and a fault description entered by the maintenance service provider. The method described in item 16 of the scope of patent application, wherein the serial number represents the manufacturing information of the returned product, such as the production process, the production time, etc. This paper size is applicable to China National Standard (CNS) A4 specifications (210 X 29 / Public Love " 7 ----------- Install -------- Order --------- (Please read the precautions on the back before filling this page) JH- JH- 6. Scope of patent application 18. The method described in item 15 of the patent application, wherein the method additionally includes a step: each maintenance center collects a maintenance report and automatically informs other related maintenance centers through the website system. '' 19.The method described in item 15 of the scope of patent application, wherein the maintenance life cycle of the returned material registration includes: status, round-trip time, date of each 1% segment, yield, defect rate, and parts use . 20. The method as described in item 15 of the scope of patent application, wherein the user interface separately proposes a plurality of different message items for each group. 21. The method described in item 15 of the patent scope, wherein the bill includes repair costs, parts procurement costs, and other returns and repair-related costs. 22. The method according to item 15 of the patent application park, wherein the method includes an additional step: f Determine the appropriate maintenance center for each maintenance request based on the location of the maintenance center available from the user identification code. The method according to item 15 of the scope of patent application, wherein the predetermined cost sharing standard includes-a warranty agreement and maintenance execution provided by the product provider group. The method as described in Chinese Patent No. 23, wherein the maintenance execution is determined by a plurality of failure symptoms, and the failure symptoms are provided by the maintenance center group. & The method described in the patent scope No. 15, which includes an additional step: monitor any quality found during the repair process and replace the quality controller 'paper size applicable to China National Standard (CNS) A4 Specifications ⑽χ 2 This love) -------------------- Order --------- (Please read the precautions on the back before filling this page) Economy Printed by the Consumer Cooperatives of the Ministry of Intellectual Property Bureau, A8, B8, C8, D8. 26. The method according to item 15 of the scope of patent application, wherein the method further includes a step: each inventory database linked to the maintenance center group and the product provider group to automatically provide the related products Order the missing pieces. 27. The method as described in Patent Application _15, wherein each member of the service key community can be defined as belonging to more than one group. ----------- Installation -------- Order i μι a ·· a ·· * s, (Please read the notes on the back before filling this page) Intellectual Property Bureau of the Ministry of Economic Affairs The paper size printed by the employee consumer cooperative is applicable to the Chinese National Standard (CNS) A4 (210 X 297 mm)