TW473679B - Electronic commercial system and method capable of providing real-time service - Google Patents

Abstract

There is provided an electronic commercial system and method capable of providing real-time service, which can directly perform an interactive speech description to the consumers on line so as to provide a complete description and service to the consumers. The present invention primarily applies the direct talking service of the network telephone. When browsing the web-page of the electronic shop, the customer can directly communicate with the selected shop via the network telephone by selecting a specified service button on the web-page, so as to talk with the attendant. Furthermore, when connecting the telephone of the customer to that of the shop, the present invention is able to automatically synchronize the computer web-pages at the customer side and the shop side, thereby making the attendant at the shop side understand the requirement of the customer and perform a description.

Description

V. Description of the invention (1): The present invention relates to a method for providing commercial services on the Internet, and particularly to an electronic commerce system and method for providing instant services on a webpage. "" E-commerce is a very popular way of doing business today. In terms of f, e-commerce refers to the use of computer networks to sell and purchase business. Information, services, or information. At present, e-commerce is usually a merchant setting up an online store on the Internet or joining an electronic shopping mall. As shown in the above figure, consumers pass through the client 10 through the Internet 2 "Mingke ^ Liu Lan Electronic Store 3". a ~ 30d, check the status of various products, and even try samples. Bei Ran: ‘Most of the current systems are not close enough or: For example, although consumers can browse the Internet. He He Shi Cheng V will not go to a specific shop if you go to the shop. The lack of the whole mouth said that the burden of 40% of the consumer is increased, and it is necessary to dry the store or online information that people want. In addition, the right, T // money search-find method to enter the order via the keypad, and the department; when there is no easy way, just click ~ and select a "buy" button, although it will allow consumers to conduct a bank account immediately According to the customer's decision, the payment will be automatically collected from the online store's silver card, check, etc.). However, it is considered necessary for further explanation of the account, that the self-payer is beneficial to the current e-commerce application system of the merchants in the catalog :: When negotiating and negotiating the price,: If there is any problem with the merger or will not operate S: :: server. Know and provide appropriate assistance or clarification. There is no way for Shang Ye to get it in real time.

Email your question to the online store, = 丄 consumer or electronic

47367U

It is clear that online stores may not be able to respond to online store replies #b = Wang Han grasps the problem of consumers, so that the communication of the pieces may not be appropriate after all. Then, through electronics, μ talks,-to establish ~ ~-to enter the consumer benefits, go to the delivery service), confirm the reply and so on. In the online store or in the electronic shopping mall, you can get a full list of online information: 11ί Γ ^^^ When the service is completed, consumers often only get up and down. , Or in the case of insufficient information disclosure: yi art consumption, resulting in damage to rights and interests). ⑥ Consumers who want to "on the fly" must take the initiative to associate with the store "such as Ϊ 幡 σ °" service staff, but only communicate through the phone, serve two Yin = ", it is difficult to understand the consumer's webpage and questions, and Consumers are willing to recall the phone number and dial the phone to find a service person. The inconvenience cannot effectively attract consumers to actively contact the store. In view of this, in order to overcome the shortcomings of the conventional technology, the second object of the present invention is ί In an electronic business system that can provide online real-time services and its method ί 'It can directly interact with consumers online to provide voice instructions to provide consumers with complete instructions and services. Another object of the present invention is to An electronic commerce system and method capable of providing instant services on a webpage are provided, which can facilitate online stores to understand the needs of consumers and provide instant services, so as to increase the affinity of the electronic commerce system and further increase consumer willingness. In order to achieve the above object, the present invention mainly uses a website on the system side, and the website is provided with at least one electronic store webpage. He can link to its electrical ϋ store page has a specific task with the button on that page. Consumers

47367 ^ V. Description of the invention (3) The customer can withdraw through the Internet on the _ system side website and can place an order directly. If consumers need Lei Zaorui 迮 BE * sub-stores, the weekly page is 'made as the service of the e-commerce service staff through the eyes of the road J Γ', such as solution, monthly service, inquiry, oral quote, and so on. Just select the above <service button 丨, and the system side will fit together. Deduct early— 'Yier, Fan Myanmar will reward yourself'

TiiTrivi f chooses the shop's service feedback devices such as Internet activities, and the shop should answer and provide services to 1 person. In this way, ^ increase Meng instant service in the e-commerce system, while simplifying the implementation steps, and avoid the inconvenience of consumers to find and remember the phone number. 3 Enter the phone number error. In addition, in order to facilitate the service personnel of the online store to understand the consumer's plea and provide, to put it succinctly, the present invention does not provide consumers with online services when they are connected to the Internet service settings of their choice. Can automatically set the pen consumption to the computer page of the store for synchronization. I The present invention is to propose a new business model that combines Internet telephony and Internet j. In traditional online transactions, an e-commerce system providing online ip ^ services provided by stores is added. Consumers are browsing online stores At the same time, there is no need to dial a line and memorize the phone number. You can directly dial the Internet phone to connect to the service feedback device on the store side to obtain further services, such as personal commentary, verbal quotation, order placement, transfer Automatic voice query service is broken and so on. Therefore, this business model can increase the affinity and convenience of online stores. In order to make the above-mentioned objects, features, and advantages of the present invention more comprehensible, a preferred embodiment is given below in conjunction with the accompanying drawings for detailed description as follows:

V. Description of the invention (4) Brief description of the drawings: f 1 is a drawing! The e-commerce department 11 architecture diagram. FIG. 2 is a structural diagram of the electronic service system of the present invention. Figure 3 is a system diagram of the system side in the business system of Lei Yang Yi, zhizhiyue, and qizhiyue in the present invention. Fig. 4 is a drawing showing the thunder of the present invention; hH, 10; 1 Internet 20; Stores 30a ~ 30d, 32a ~ 32c; System 40, Internet telephone video printing station / ·-Service cry ρ. i Device 41, Internet telephone gate Tao 42; Serve the moon? 43, network electrical service device "; network library 46; authentication device 47. i Beko's embodiment description: The present invention is to disclose a kind; I Bai u β Invented the application of Internet phone service == two two _ ^ Set the service button, then you can get straight to the private office &amp; 'Pei Shang &gt; to get special feedback devices to get instant service. The shop's service provider, Ϊ invention provided / Ϊ 凤 务 ^ ^ 山 山 从 二Provided, see Xia JI step-by-step service-service, you can directly synchronize the computer webpages on the client and the store side, LV Shi Qu female-various households, and business ^ ^ a-? For the convenience of the service staff at the store side Research on the demand of the company and explain it. The irritable customer researched in October. Refer to Figure 2 in the figure. The Thunder of the present invention establishes a website. : From, ^, is a link to at least one Lei Zao electronics store's webpage, or I sub-store's webpage, and on this website, a female-specific service button, the service is connected to # / mi 身 一 服务The button style is like an action insult on the webpage. "V. Description of Invention (5) (Icon) The Internet browsing system end 41 of the company I is in the above-mentioned rack such as a personal computer; the electronic surface is prepared, such as a microphone, a system ^ As for the computer 1 or the server, and the server cooperates with the general telephone station I : In the construction, the Internet: such as the Internet or a headset store; the Internet feedback installation phone. Linked to an address. The customer ’s home appliances are equipped with information equipment, telephones, or network infrastructures. H devices are installed as relevant information on the Internet special electronics store. The user is on the client 1 〇 Through the web service 2 0 sub-store 32a ~ 32c web page . Behind the shelf, 3L includes: terminal equipment, such as 〆 ............ such as modems, routers; network is the device sound card, telephone software, etc. on the terminal equipment. It can include: final equipment, equipment, such as electricity, such as routers, Internet telephones, telephone equipment, or Internet telephones. In addition, the architecture of the electronic store can also include: terminal devices, such as, and service feedback devices such as general Phone or fax. Then, please refer to No. 3, system systems that provide main services include: Internet phone communication device 41, including router, network state UP telephony server (ITS); Internet phone disorder road number (telephony gateway) 42 Server 43; Internet telephony service ^ 44, which can be implemented by the execution application software Γ Web page synchronization device ^ ^ ^ is implemented by the execution application software; database 46; In the above-mentioned Internet telephone communication device, the router can adopt a vpn router, which provides higher security than a router and can ensure the use of bandwidth. The internet telephone server is optionally built, in other words, it is built by itself, and an internet telephone server on the network is used. In another embodiment

Page 7367367 ^ V. Description of the Invention (6): Two ,,, Temple, Electric # 通 A 装 星 4 丄 ^ ^ Products with a live server function, such as the Gatekeeper product of Lucent Company ° Internet telephone gateway The device 42 is a fence dedicated to Internet telephony, and the network live information is transmitted through the worm-g fence. ^ 述 SERVo_, is mainly used to build u station, establish or link 1 mm ^ ± ^ with -service button, the service t, corresponding to or linked to the relevant information of an electronic store, such as the store's website Phone address. One—Soft 1, can be secure = In the server service, when the customer selects the service button on the webpage, the customer = service-corresponding or linked to the specific store is automatically associated with--port =: and requires the network communication device to dial To connect customers in the feed: Page :: Makeup! 4: 'Mainly an application moral style .. can be installed with the same two' ^ such as M '. Although the client and the store-end can be automatically launched web page I l ^^ Cr〇S〇ft Wind〇WS ^ ^ f ^ NetM-ting: «Synchronize each household's knowledge with the store's web page. It is expected that the certificate device 47 has the authentication function. When the client requests the system fork for service, for example, when the service button on the webpage is selected, it is necessary to enter the Lü Renzheng tribute if it is used as the name bar. ϋIncludes ™ After checking the customer ’s account, the second code, etc. ★ It is the IP address of the client that is automatically checked, compared with the customer data stored in the database.

Page 9 47367 ^ V. Description of the invention (7) To confirm whether it is a legitimate user, you can then create materials or account information. ^ Establish the customer's transaction capital. Based on the above-mentioned structure, when the customer resumes business in the system, he can directly select the service button on the network. Xia. Then, ς 要 service call ~ fill in the device directly dialed to the customer's designated store :, 端端,: 掲 Λ ^. T time service &feedback; β service provides instant service. The service splitting device can be a network. According to the same principle, after adding relevant required software, hardware, and equipment, the service feedback device can also be a facsimile device, two video and electrical devices, and a network video conference device. In addition, the two web pages are becoming more and more complete! The client and the store can be set up automatically. ^ ^ ^ ^ ^ ^ ^ A ^ ^ ^ ^ ^ g &amp; face ′ Provide advice and help to customers. 1Next, please refer to FIG. 4. The implementation of the e-commerce method of the present invention includes the following steps: (i) Step ^ 10. First, the client requests a connection to the server of the system through a network browser; ii) Step 102, the server is requested. Uiii) Step 104, provide the webpage to the client's web browser. 5 (1V) Step 106. After the client selects the webpage, proceed to step i. ^ Request to link to another webpage. , Or proceed to the next step; (v) Steps to occupy the system, the first identification device requires the client to enter the relevant authentication information ^ Motion detection of the client! P ^ M f # ^ ^ ^ ^, for authentication If authentication fails, proceed to the next step, otherwise proceed

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(8) (Step 20_ 'Reply to the message to the client; (vii. On the narrow side of each terminal-the instructions displayed on the browser-message check: service-corresponding information ;: = Call; ^ ί two ;; :: (X) F ^, internet phone; news = at =: information to the client, who after the iron: to step! "22; (xi) step spot welcome: ,, The reply synchronization device will: ί order to step 114; (xii) step 122, the webpage conversion setting will start the webpage of the two computers only on the store and the client, and 11 ^ ^ 124 , F; customer two minus :: the service staff at the store side can be transparent, (xvi) step 丨 30, Lutong stopped the web page synchronization function, and received this sentence from the phone communication device to terminate the call ^ mi 1 a ° Ting crying to the client ’s web browsing, Tiede performed 5 to re-select another web page or end the link.

… Although the invention is disclosed in a preferred embodiment; above, the lack of straightness is not used in the FF and the scope, when it can be done, but those who are attached to it will not deviate from the spirit of the present invention as an attached application; n more =! 'Therefore, the protection of the present invention τ Θ is defined by profit-seeking Qianwei.

Claims (1)

A 1 Please patent scope 1 · A kind of e-commerce party that can perform instant service on the web-page: (i) The client connects to the server of the system through a web browser; °. The Jinqiu (丨 丨) server provides at least one view, .page_ to _ 客 卢 # after receiving the request. This page is provided with at least one service button_ "^ &gt; 上 （iii ) The client's medicine acquisition device installed on the webpage of the second violent talk service device sends the relevant information corresponding to the service button to the Internet phone communication device, and requests to connect the Internet phone device on the client and the service feedback device on the store side; … (1 v) the Internet telephony communication device receives the relevant message and request, connects the Internet telephony equipment of the client and the service on the store side 2. If the e-commerce method of the first scope of patent application is applied, it also includes the above steps In (j 1 i), before the network telephone service device sends the corresponding information of the service button to the Internet telephone communication device, an authentication device requires the client to enter authentication data and compare it with the data in the database. Yes, for certification. …… 3 · If the electronic commerce method of the first item of the scope of patent application, in the above step (iii), it also includes before the Internet telephone service device sends the service-oriented information to the Internet telephone communication device, An authentication device compares the address of the client with the data in the database to perform authentication. 4 · If the e-commerce method of item 1 of the patent application scope further includes the step of the above step (iv), the internet phone of the client is provided. When the multi-store service feedback device is turned on, the client is synchronized by a webpage synchronization device. With store side Page 12 473673 6. Scope of patent application Computer webpage synchronization. 5 · If the fourth sub-business method of the scope of patent application is included in the client's network, the device “equipment-equipment-commercial-store-side service feedback device farmland” will be terminated by the webpage synchronization device. 6 · — An electronic business system that can be used for real-time services on webpages. 1 Features include: a service month ^ is mainly used to build a website, establish or link at least one store's webpage, at least one of which is set on the webpage Service_, button corresponding to or linked to a store-side related message; an Internet phone service device, when selecting a service button on a webpage, sends out the corresponding message corresponding to the service button and requests to connect to the customer's network Telephone equipment and service feedback device on the store side; a ^ ^ a network telecommunication communication device, mainly related to the relevant message sent by the telephone service device and request the phone $ and the service feedback device on the store side; Road power, access to the client's network, and other network power-an Internet phone gateway, 1, a fence dedicated to Internet phones, and call messages are transmitted through this fence. Electronic commerce system with the scope of application for patent No. 6 · A webpage synchronization device to be used when the client's Internet phone = = · Each client and the store's webpage are synchronized.-乂 The electronic commerce system, including: , Or transaction information, bills 8 · If a database of the scope of patent application No. 6 is used to store customer list information, etc. ~ Page 13 47367 ^ VI. Patent Application Scope 9 · If the e-commerce system of the 8th patent application scope, it also includes: An authentication device, which is used to require the client to enter authentication information and to save it with the database ~~~ ^ ——— ...… -—— The data are compared, and it is verified. — ^ — * 一 · *.… 冰 〇1 0. If the electronic commerce system of the eighth patent application scope, further includes: ..... '如 一一-一一 一一 ύ a certification device for Compare the actual data in the client's address database to perform tu login. 11. If V, please request the 6th item of the patent scope of the electricity_ „Sub-commercial system, in which, the above-mentioned Internet telephone service device is mainly an application software installed on a server ————————— ——...—,… — ~ '——…. 1 2. As for the electronic business system in the 7th scope of the patent application, the above-mentioned web page synchronization device is mainly abandoned as a server installed. Application software. Page 14