A7 B7 經渚部十次樣卑而貞^消贽合作社印52 五、發明説明（丨） 沐發明是有關於--種之電話轉接系統，且特別是有 關於一種之以中文姓名特徵來自動查詢與轉接分機的電 話轉接系統。 當發話者打一通電話進入一電話系統時，習知之電 話自動總機轉接系統會以語音回覆系統發出“請輸入分 機號碼或撥0由總機爲您轉接”，這樣的總機系統並不 具備智慧性與便利性。當發話者不知欲接通的分機號碼 時而需要總機人員服務時，若總機忙線或不在時便會造 成發話者的不便與時間上的浪費，尤其是在夜間總機沒 人値班時更爲嚴重。因此習知的總機系統需要發話者記 住受話者的分機號碼。 由上所述知道習知之總機系統的總機轉接需要有人 員在場的缺點。此外，若總機忙線時，總機系統也沒有 辦法爲發話者提供立即的服務達到迅速連絡到受話者的 分機上。 因此本發明的目的就是在提供一種自動分機查詢裝 置與查詢方法，其具備智慧性，發話者僅需要知道受話 分機的姓名即可藉由本裝置與方法快速轉接到該受話分 機。 本發明的另一目的就是在提供一種自動分機查詢裝 置與查詢方法，其利用中文姓名筆劃輔以一適當的分機 號碼資料庫系統，使發話者能以語音或按鍵輸入之方式 來快速達到轉接分機的目的。 本發明的再一目的就是在提供一種自動分機查詢裝 3 (請先閱讀背'6之注意事項再填寫本頁) -νβ 本紙张X度適用中國囤家標準（CNS ) Μ規格（210 X297公釐） 43 67 1 5 3282twf/〇〇5 A7 B7 經Μ部中"榡準局貝J消費合作社印絮 五、發明説明（>) 置與查詢方法，其除了利用中文姓名筆劃來自動查詢分 機號碼外，更輔以姓名之四聲發音或男女性別來過濾出 正確的分機號碼。 爲達本發明上述與其他之目的，提出一種裝置，此 裝置之簡述如下： 本發明係主要利用姓名之筆劃數與資料庫的比對來 達到自動轉接分機的自動總機系統，並且更可以輔以姓 名之四聲發音或是以男女性別來達到自動轉接之目的·。 發話者利用受話者之姓名筆劃輔以發音四聲或男女性 別，以按鍵式輸入或是語音方式輸入。本系統可以接收 雙音複頻（dual-tone multi-frequency，簡稱 DTMF)或語 音（tone)並將其轉換成數字，同時經由資料庫之查詢而 獲得受話者之分機號碼，之後經過發話者的確認，將電 話轉接至受話者的分機。 此外，更提出一適用於本方法之人名資料庫，其每 一筆紀錄（record)之格式設計包括筆劃、四聲、性別、參 考値、姓名以及分機號等之欄位（fie丨d)。藉由此資料庫 之設計與本發明所提之查詢方式，使得即使總機人員不 在或忙線中，也可以自動引導發話者查詢到受話者的分 機並且自動轉接過去。 爲讓本發明之上述目的、特徵、和優點能更明顯易 懂，下文特舉一較佳實施例，並配合所附圖式，作詳細 說明如下： 圖式之簡單說明： 4A7 B7 Ten times in the Ministry of Economics and Confidence ^ Elimination of cooperative cooperative seals 52 V. Description of invention (丨) The invention of the invention is about a kind of telephone transfer system, and especially about one that uses the Chinese name feature Automatic call transfer system with call extension. When the caller makes a call and enters a telephone system, the known automatic switchboard system will send a voice response system, "Please enter the extension number or dial 0 to transfer it for you." Such a switchboard system is not intelligent. Sex and convenience. When the caller does not know the extension number to be connected and needs the service of the switchboard personnel, if the switchboard is busy or absent, it will cause inconvenience to the caller and waste time. serious. Therefore, the conventional switchboard system requires the caller to remember the extension number of the callee. The disadvantage of knowing the switchboard system of the known switchboard system mentioned above requires the presence of someone. In addition, if the switchboard is busy, the switchboard system will not be able to provide the caller with immediate services to reach the callee's extension quickly. Therefore, the purpose of the present invention is to provide an automatic extension inquiry device and inquiry method, which is intelligent, and the caller only needs to know the name of the called extension to quickly transfer to the called extension through the device and method. Another object of the present invention is to provide an automatic extension inquiry device and inquiry method, which use Chinese name strokes supplemented by an appropriate extension number database system, so that the caller can quickly reach the transfer by voice or key input. The purpose of the extension. Another object of the present invention is to provide an automatic extension inquiry device 3 (please read the precautions on the back of '6 before filling out this page) -νβ The X degree of this paper conforms to the Chinese standard (CNS) Μ specification (210 X297) (%) 43 67 1 5 3282twf / 〇〇5 A7 B7 In the M Department " Printed by JBJ Consumer Cooperative Co., Ltd. V. Description of the invention and query method, in addition to using Chinese name strokes for automatic query In addition to the extension number, it is supplemented by the four pronunciations of the name or the gender of the male and female to filter out the correct extension number. In order to achieve the above and other objects of the present invention, a device is proposed, and the brief description of the device is as follows: The present invention mainly uses the comparison of the number of strokes of the name and the database to achieve the automatic switchboard system of automatic extension, and more Supplemented by the four pronunciations of the name or the gender of the male to achieve the purpose of automatic transfer. The caller uses the name stroke of the recipient, supplemented by four sounds or gender, and inputs it by touch or voice. This system can receive dual-tone multi-frequency (DTMF) or tone (tone) and convert it into digits. At the same time, the extension number of the callee can be obtained through the query of the database. Confirm that the call is transferred to the recipient's extension. In addition, a person name database suitable for this method is also proposed, and the format design of each record includes fields of strokes, four tones, gender, reference card, name, and extension (fie 丨 d). With the design of this database and the inquiry method provided by the present invention, even if the switchboard personnel are not in or busy, the caller can be automatically guided to inquire the extension of the callee and transferred automatically. In order to make the above-mentioned objects, features, and advantages of the present invention more comprehensible, a preferred embodiment is given below and described in detail with the accompanying drawings as follows: Brief description of the drawings: 4
(諳先閱讀背面之注意事項再填寫本頁J(谙 Please read the notes on the back before filling in this page J
本紙張尺度適用中國國家標隼（CNS)Λ4規格（21〇><2们公釐） 436715 3282twf/005 A7 B7 五、發明説明（+ ) 第1圖繪示依據本發明之架構示意方塊圖； 第2A圖到第2D圖繪示依據本發明資料查詢系統的 數種可能架構示意圖； 第3圖繪示依據本發明之資料查詢流程圖；以及 第4A圖到第4B圖繪示依據本發明之資料查詢流程 圖之數種可能變化的例子。 標號說明： 1〇〇利用中文筆劃數輸入之自動查詢分機裝置 ’ 110電話介面模組 U4話務控制模組 118 DTMF 模組 122筆劃比對模組 122b姓名四聲比對模組 124人名資料庫 Π0發話者 150電話分機（受話端） 112電話模組 116語音模組 120筆劃查詢系統 122a姓名筆劃比對模組 122c性別比對模組 126資料庫管理模組 140用戶端交換機(PBX) (诗先閱讀背面之注^^^項再填寫本頁) 訂 經潢部屮次桴準局負-τ·消費合作社印裝 300〜380資料查詢之各流程 實施例 本發明係主要利用姓名之筆劃數與資料庫的比對來 達到自動轉接分機的自動總機系統，並且更可以輔以姓 名之四聲發音或是以男女性別來達到自動轉接之目的。 發話者利用受話者之姓名筆劃輔以發音四聲或男女性 別，以按鍵式輸入或是語音方式輸入。本系統可以ifj文 雙音複頻（dual-tone multi-frequency，簡稱 DTMF)或語 -¾ ! 本紙張尺度適用中國國家榡準（CNS ) Α4規格（210Χ297公釐） f/005 A7 B7 經-虎部中次榡準局貝-T消费合作社印S木 五、發明説明（十） 音（tone)並將其轉換成數字，同時經由資料庫之查詢而 獲得受話者之分機號碼，之後經過發話者的確認，將電 話轉璋至受話者的分機。 本發明之裝置係連接至一般的用戶端交換機（pnvate branch exchange，簡稱PBX)，做爲一智慧型自動總機的 角色。第1圖繪示本裝置100的一組織方塊圖，其包括 電話介面模組Π0與筆劃查詢系統120。其中電話介面 模組110更包括電話模組112 '話務控制模組114、語 音模組II6、DTMF偵測模組118 ;而筆劃查詢系統】20 更包括筆劃比對模組122、人名資料庫模組124,以及 資料管理模組U6。上述之筆劃查詢系統120係本發明 之主要部分， 電話模組Π2係與PBX 140間的介面，其可以是一 般的電話線介面或是電腦電話整合（computer telephone integrate，簡稱CTI)控制介面CTI link。當電話打入（振 鈴）時，本裝置會經由此電話模組112之介面得知有電話 打入之訊息，並且取得該電話之轉接控制權。接著，話 務控制模組係用來交換話務之用。當決定要轉接至何分 機時，此模組負責控制交換機將該電話轉接到受話分 機。 此外，語音模組116是做爲交談式語音回覆 (interactive voice response，簡稱 IVR)系統之語音處理 之用。當發話者用口語念出受話者150之姓名筆劃或姓 名四聲或性別之代表數字時，語音模組116可以辨識出 6 (請先閱讀背面之注意事項再填寫本頁) 、11 本紙張尺度適用中國國家標準（d > Λ4%格{ 210X297公釐） Λ 3 67 I 5 ^-3^8 Ztwf/ 0 05 A7 ____ __B7 __ 五、發明説明（i ) 數字來。此外，此語音模組116亦可以提供語音訊息引 導發話者自動找到受話者。另外，雙音複頻模組（dual tone multi-frequency *簡稱DTMF) Π 8係當發話者以電話按 鍵或其他按鍵輸入裝置輸入數字時，DTMF模組116可 以將所輸入之受話者150之姓名筆劃或姓名四聲或性別 之代表數字偵測出，並取得所鍵入之數字。 上述之語音模組116與DTMF模組118在取得所輸 入之數字時，便以此輸入數字與筆劃查詢系統120中之 比對模組122與人名資料庫124進行查詢比對，並且找 出可能之受話者150之分機號碼透過電話介面模組110 與ΡΒΧ 140提供給發話者130選擇。當發話者130選擇 了正確的受話者150之分機號時，便自動轉接到該分機。 由上述之說明得知，即使總機人員不在或忙線中， 發話者依然可以就藉由語音模組116或DTMF,模組Π8 所輸入之姓名筆劃或姓名四聲或性別之代表數字之査詢 訊息，利用特定之查詢方法與資料庫得以自動找出受話 者150之分機號，因此可以免除習知總機無人回應或忙 線之缺點。 接著，說明本發明之查詢方式。此筆劃查詢系統12〇 係本發明之主要特徵。本發明主要是由發話者輸入 受話者之姓名筆劃數、姓名之四聲發音以及性別代碼來 ——過濾人名資料庫124中之所有可能之受話者而找出 最有可能之受話者150分機號碼給發話者130。 第2A圖到第2D圖用以顯示說明幾種可能的查詢模 7 ；^訂^..] {請先閲讀背面之注意事項再填寫本頁) 本紙張尺度適用中國國家標莩（CNS ) Α4规格（210X297公釐） .¾¾，部中决樣準扃只-T消费合作社印製 4367 ^ b 3282twf/005 A7 __B7 五、發明説明（6 ) 式。首先請看第2A圖，發話者130先輸入受話者之姓 名筆劃給姓名筆劃比對模組122a進行比對找出可能之 受話者的筆數，若所找到的之筆數過多便再輸入受話者 之姓名四聲給姓名四聲比對模組〗22b進行過濾比對找 出受話者。如果筆數仍然過多，系統可要求再輸入性別 給性別比對模組122c來加以過濾。當然以上之查詢方 式的順序並非絕對的。如第2B圖所示在輸入筆劃後， 可先以性別比對模組122c來進行過濾，之後在輔以四 聲來進行過濾。而第2C圖則說明可以先由性別來過濾， 之後再以筆劃與四聲來進行査詢，其中性別過濾是一選 擇性的。第2D圖與第2C圖所示類似，只是在性別過濾 後，接著以四聲和筆劃來進行查詢比對。 總之，本發明之查詢方法係結合以上筆劃、四聲以 及性別等之各種排列組合來進行查詢出受話者150之可 能分機號碼給發話者130。 此外，資料管理模組126係一人機介面，其用來對 人名資料庫124進行增修、刪減以及查詢的管理工作。 接著，請參考第3圖，其用來說明本發明之筆劃查 詢的控制流程。 首先從流程300開始本筆劃比對控制流程。在步驟 310中，輸入受話者150之姓名筆劃數。每個字以兩碼 阿拉伯數字代表，其長度可以是4碼或6碼等，在以下 的例子之中，皆以6碼爲例子，但非用來限制本發明之 用。例如，一位名叫“王大牛”的受話者，其筆劃之輸 8 ：--1-------------IT------) (請先閱讀背面之注意事項再填寫本頁) 本紙伕尺度適用中國囤家標準.（CNS ) Λ4規格（210X297公釐） 32 82twf/005 A7 B7 五、發明説明（9 ) 入碼爲“040304” 。此筆劃之輸入碼可以由第1圖中之 語音模組116以語音方式輸入或DTMF模組118以按鍵 式輸入。接著，本發明之裝置便向第1 .屢中之人名資料 庫124查詢符合此筆劃數之紀錄，而此資料庫的格式設 計與查詢方式容後說明。 接著，執行320。若沒有符合該筆劃數之紀錄時，貝Ί 提示發話者沒有此資料，或請發話者130重新輸入新的 筆劃數。若符合該筆劃數之資料的筆數少於一預定筆數 (如10筆資料）的話，則執行步驟340,若大於此預定筆 數（10筆）則執行步驟330。 當執行步驟340時，係依據人名資料庫124中之每 一筆資料的參考値（下文將詳細說明）的大小做排序，此 參考値係該分機被使用的次數的指標。 當執行步驟330時，本裝置將要求發話者130輸入 受話者150的姓名四聲。每一聲對應到一相對應的阿拉 伯數字，如一聲爲“Γ ，二聲爲“2” ，以此類推，其 長度可以是2碼或3碼等，在此例爲使用3碼，但非用 以限定本發明。在本例之中，受話者爲“王大牛”，便 是輸入“242” ，此四聲之輸入碼可以由第1圖中之語 音模組116以語音方式輸入或DTMF模組118以按鍵式 輸入。藉由所輸入的四聲數字，便可以再過濾原先人名 只以筆劃數所得的資料筆數。最後再執行步驟340，同 樣地，係依據人名資料庫124中之每一筆資料的參考値 大小做排序，此參考値係該分機被使用的次數的指標。 9 (锖先閱讀背面之注意事項再填寫本頁) 本紙張尺度適用中固國家標準（CNS ) A4規格（210X297公楚） 005 Α7 Β7 經潢部中决梂萆局只J·消費合竹社印繁 五、發明説明（g) 接著，此系統便執行步驟350，撥放查詢到的排在前 面最可能之特定筆數之受話者的分機號碼，如十筆，提 供給發話者130做選擇。 接著進行步驟360，當發話者選擇一筆資料時，便執 行370，更新資料庫中該筆資料之參考値，即將其數字 增加卜並且系統會自動爲發話者130轉接到受話者150 » 若先前所撥放的十筆沒有發話者130所要的資料時，發 話者可選擇撥放下十筆的資料以供再次選擇，或是不選 取執行步驟380結束本次的查詢。 如同之前所敘述，步驟310到步驟330並非一特定 程序。如第4A圖所顯示，可以在進行筆劃數輸入之步 驟310前，選擇性地執行步驟305，其爲先輸入受話者 之性別來過濾資料。此外，也可以如第4B圖所示，將 性別的過濾置於步驟335,使得在執行以四聲過濾之步 驟330後，再以性別來得到較可能的受話者分機號碼。 因此，在步驟310到步驟330之間可以使用筆劃數、 四聲以及性別之任意組合來過濾出合乎條件的分機號 碼。 緊接著說明本發明所提之人名資料庫124中之資料 格式設計。 請參考表一，每一筆姓名與分機號碼的資料中含有 欄位筆劃1到筆劃3、四聲1到四聲3、性別、參考値、 姓名以及分機號。 每一個姓名紀錄中，將其姓名每一個字之筆劃分別 10 __I I - I I n —— I ^ _ n n I m T ______令 < i 髮 (請先閲讀背面之注意事項再填寫本頁) 本紙張尺度適用中國國家標準（CNS ) A4現格（210 X 297公釐） 3282twf/005 A7 B7 經Μ部中次標卑局SKJ.消汝合作社印製 五、發明説明（7) 置放於筆劃1、筆劃2與筆劃3的欄位之中。在此說明 例子之中，以中文姓名最常見的三個字爲例，因此姓名 之筆劃碼取6碼，而超過三字則取前三字。當然也可以 是四個字，其並無限制。 紀錄中之欄位四聲1、四聲2與四聲3係與前面之 姓名筆劃欄位相對應之字的發聲四聲。每一聲對應一阿 拉伯數字，如一聲爲“Γ ，二聲爲“2” ，以此類推， 其長度可以是2碼或3碼等，在此例爲使用3碼，但非 用以限定本發明。 性別欄位則用來過濾性別以縮小查詢範圍。如男性 爲1，而女性爲0等。 此外，每一紀錄中之參考値欄位，此參考値欄位係 一類似信用度（certainty)的作用。每當此姓名之紀錄被發 話者使用一次時，參考値的數値便增加1，亦即，此欄 位用來記錄此姓名紀錄被呼叫的次數，以便在撥放姓名 分機時，以參考値較高者優先播報。此參考値的高低不 僅代表一個人名中由筆劃或讀聲造成之差異性的多筆紀 錄之間的信甩度，也代表不同人名紀錄被呼叫的次數 另外，此參考値被增加到某個上限値後便不在繼續增 加。 (請先閱讀背面之注意事項再填寫本頁)This paper size applies to China National Standard (CNS) Λ4 specification (21〇 > < 2 mm) 436715 3282twf / 005 A7 B7 V. Description of the invention (+) Figure 1 shows a schematic block diagram of the architecture according to the present invention Figures 2A to 2D are schematic diagrams of several possible architectures of a data query system according to the present invention; Figure 3 is a flowchart of a data query according to the present invention; and Figures 4A to 4B are based on the present invention. Examples of possible variations of the invention's data query flowchart. Explanation of symbols: 100．Automatic inquiry of extension device using Chinese stroke number input '110 telephone interface module U4 traffic control module 118 DTMF module 122 stroke comparison module 122b name four-tone comparison module 124 person name database Π0 Caller 150 Telephone extension (receiving end) 112 Phone module 116 Voice module 120 Stroke inquiry system 122a Name stroke comparison module 122c Gender comparison module 126 Database management module 140 Client exchange (PBX) (Poem first Read the note on the back ^^^ and then fill out this page) Ordering the Ministry of Economics and Reconciliation Department-桴 · Consumer Cooperative Printing 300 ~ 380 Data Query Process Example The present invention mainly uses the number of strokes of the name and The comparison of the database can achieve the automatic switchboard system of automatic extension, and can be supplemented by the four sounds of the name or the male and female gender to achieve the purpose of automatic transfer. The caller uses the name stroke of the recipient, supplemented by four sounds or gender, and inputs it by touch or voice. This system can use ifj dual-tone multi-frequency (DTMF) or language-¾! This paper size is applicable to China National Standards (CNS) A4 specification (210 × 297 mm) f / 005 A7 B7 Warp- Tiger Department of the Intermediate Standards Bureau-T Consumer Cooperative Co., Ltd. S. Woodwork 5. Invention Description (10) Tone and convert it into numbers, and at the same time, obtain the extension number of the callee by querying the database, and then speaking To confirm the call, forward the call to the extension of the callee. The device of the present invention is connected to a general client branch exchange (PBX), and acts as a smart automatic switchboard. FIG. 1 shows an organization block diagram of the device 100, which includes a phone interface module UI0 and a stroke query system 120. Among them, the telephone interface module 110 further includes a telephone module 112 'traffic control module 114, a voice module II6, and a DTMF detection module 118; and the stroke query system] 20 further includes a stroke comparison module 122 and a name database Module 124, and data management module U6. The above-mentioned stroke query system 120 is a main part of the present invention. The telephone module Π2 is an interface between the PBX 140 and the general telephone line interface or a computer telephone integrate (CTI) control interface CTI link. . When a call comes in (ringing), the device will know that there is a call coming in through the interface of this phone module 112 and obtain the transfer control right of the call. Then, the traffic control module is used to exchange traffic. When deciding which extension to transfer to, this module controls the switch to transfer the call to the called extension. In addition, the voice module 116 is used for voice processing of an interactive voice response (IVR) system. When the speaker reads the name strokes of the callee 150 or the names of the four voices or gender representative numbers in spoken language, the voice module 116 can recognize 6 (please read the precautions on the back before filling this page), 11 this paper size applies Chinese National Standard (d > Λ4% grid {210X297 mm) Λ 3 67 I 5 ^ -3 ^ 8 Ztwf / 0 05 A7 ____ __B7 __ 5. Description of the invention (i) The figures come. In addition, the voice module 116 can also provide voice messages to guide the caller to find the callee automatically. In addition, dual tone multi-frequency module (DTMF for short) Π 8 series. When the caller enters a number with a telephone key or other key input device, the DTMF module 116 can input the name of the recipient 150. Strokes or names with four tones or gender representative numbers are detected and the entered numbers are obtained. When the above-mentioned voice module 116 and DTMF module 118 obtain the input numbers, they use this input number to compare with the stroke query system 120 in the comparison module 122 and the name database 124, and find out the possibility. The extension number of the callee 150 is provided to the caller 130 through the telephone interface module 110 and PBX 140. When the caller 130 selects the correct extension number of the callee 150, it is automatically transferred to the extension. According to the above description, even if the switchboard personnel is not in or busy, the caller can still inquire about the name stroke or name four-tone or gender representative number input through the voice module 116 or DTMF, module Π8, By using a specific query method and database, the extension number of the callee 150 can be automatically found, so the disadvantages of no response or busy line of the known switchboard can be avoided. Next, the inquiry method of the present invention will be described. This stroke inquiry system 12 is a main feature of the present invention. The present invention mainly consists of the caller inputting the number of the callee's name, the four pronunciations of the name, and the gender code to filter all possible callees in the name database 124 to find the most likely callee extension 150 number to Speaker 130. Figures 2A to 2D are used to show several possible query modes 7; ^ Order ^ ..] {Please read the notes on the back before filling out this page) The paper size applies to China National Standards (CNS) Α4 Specifications (210X297 mm). ¾¾, the sample of the Ministry of Standards-T Consumer Cooperative Co., Ltd. printed 4367 ^ b 3282twf / 005 A7 __B7 V. Description of the invention (6). First look at Figure 2A. The caller 130 first enters the name of the callee and compares it to the name stroke comparison module 122a to find out the number of possible callees. If the number of words found is too large, then enter the callee. The name of the person has four tones to the name of the four tones comparison module 22b to perform a filtering comparison to find the callee. If the number of pens is still too large, the system may request to input the gender to the gender comparison module 122c for filtering. Of course, the order of the above query methods is not absolute. As shown in FIG. 2B, after the strokes are input, the gender comparison module 122c can be used for filtering first, and then four sounds can be used for filtering. Figure 2C shows that you can filter by gender first, and then use strokes and four tones to query. Gender filtering is optional. Figure 2D is similar to that shown in Figure 2C, except that after gender filtering, the query and comparison are performed with four tones and strokes. In short, the query method of the present invention is to query the possible extension number of the callee 150 to the caller 130 by combining the above-mentioned various combinations of strokes, four tones, and gender. In addition, the data management module 126 is a man-machine interface, which is used to manage the name database 124 by adding, deleting, and querying it. Next, please refer to FIG. 3, which is used to explain the control flow of the stroke inquiry of the present invention. First, the stroke comparison control process is started from the process 300. In step 310, the name stroke number of the callee 150 is input. Each word is represented by two codes of Arabic numerals, and the length can be 4 or 6 codes. In the following examples, 6 codes are used as examples, but they are not used to limit the present invention. For example, a callee named "Wang Da Niu" lost 8 strokes of his stroke: -1--1 --------- IT ------ (Please read the note on the back first Please fill in this page for more details.) The standard of this paper is applicable to Chinese storehouse standards. (CNS) Λ4 specification (210X297 mm) 32 82twf / 005 A7 B7 V. Description of invention (9) The code is "040304". The input code of this stroke can be input by the voice module 116 in FIG. 1 by voice or the DTMF module 118 by key. Then, the device of the present invention inquires the record of the number of strokes from the first name database 124, and the format design and query method of this database will be described later. Then, execute 320. If there is no record that matches the number of strokes, Betty reminds the caller that there is no such information, or asks the caller 130 to re-enter a new number of strokes. If the number of data matching the number of strokes is less than a predetermined number (for example, 10 pieces of data), step 340 is performed, and if it is greater than the predetermined number of strokes (10 items), step 330 is performed. When step 340 is executed, it is sorted according to the size of each reference in the personal name database 124 (described in detail below), and this reference is an indicator of the number of times the extension has been used. When step 330 is performed, the device will ask the caller 130 to enter the name of the callee 150 four times. Each beep corresponds to a corresponding Arabic number, such as "Γ", two "2", and so on. The length can be 2 yards or 3 yards. In this example, 3 yards are used, but not It is used to limit the present invention. In this example, the callee is "Wang Da Niu", which is to input "242". This four-tone input code can be inputted by voice module 116 in Figure 1 or DTMF module. 118 is input by key. With the input of four tones, the data number of the original person's name only obtained by the number of strokes can be filtered. Finally, step 340 is performed again. Similarly, it is based on each data in the person name database 124. The reference size is sorted, and this reference is an indicator of the number of times the extension has been used. 9 (锖 Please read the precautions on the back before filling this page) This paper size applies to the China National Standard (CNS) A4 specification (210X297) (Ch) 005 Α7 Β7 In the final decision of the Ministry of Economic Affairs, only J · Consumer Co., Ltd. Yin Fan 5. Description of the invention (g) Next, the system executes step 350, and releases the query to the most likely specific Number of recipients The number, such as ten, is provided to the caller 130 for selection. Then proceed to step 360. When the caller selects a piece of data, execute 370 to update the reference of the data in the database, that is, increase its number and the system will Automatically transfer the caller 130 to the callee 150 »If the previous ten calls do not have the information required by the caller 130, the caller can choose to put down the ten data for re-selection, or do not select the execution step This query ends at 380. As described previously, steps 310 to 330 are not a specific procedure. As shown in Figure 4A, step 305 can be selectively executed before step 310 for stroke number input, which is the first Enter the gender of the callee to filter the data. In addition, as shown in Figure 4B, the gender filter can be placed in step 335, so that after performing step 330 of filtering with four sounds, the more likely callees are obtained by gender. Extension number. Therefore, any combination of stroke number, four tones, and gender can be used to filter out eligible extension numbers between step 310 and step 330. Tight The design of the data format in the personal name database 124 mentioned in the present invention is illustrated. Please refer to Table 1. Each name and extension number contains field strokes 1 to 3, four tones 1 to four, gender, reference 値, Name, and extension. In each name record, the strokes of each word of its name are 10 __I I-II n —— I ^ _ nn I m T ______ Order & i (Please read the note on the back first Please fill in this page again for this matter) This paper size is in accordance with Chinese National Standard (CNS) A4 now (210 X 297 mm) 3282twf / 005 A7 B7 Printed by the Ministry of M ’s substandard bidding bureau SKJ. Consumer Cooperatives (7) Place in the fields of Stroke 1, Stroke 2, and Stroke 3. In the illustrated example, the three most common characters of Chinese names are taken as an example, so the stroke number of the name is 6 digits, and the first three characters are taken for more than three characters. Of course, it can also be four words, which is not limited. The four tones 1, four tones, and three tones in the record are four tones of the words corresponding to the previous name stroke field. Each beep corresponds to an Arabic number, such as one for "Γ", two for "2", and so on, and the length can be 2 or 3 yards. In this example, 3 yards are used, but it is not intended to limit this. Invention. The gender field is used to filter gender to narrow down the query. For example, male is 1, female is 0, etc. In addition, the reference 値 field in each record, this reference 値 field is a similar credit (certainty) Whenever the record of this name is used once by the caller, the reference number will increase by 1, that is, this field is used to record the number of times this name record is called, so that when the name extension is dialed, The higher the reference 値, the higher the priority. The high or low of this reference 甩 not only represents the degree of confidence between multiple records of a person's name caused by the strokes or readings, but also represents the number of times that different names have been called. This reference has been increased to a certain upper limit and will not continue to increase. (Please read the notes on the back before filling this page)
X 本紙張尺度適用中國國家標隼{ CNS ) Α4現格（21〇Χ297公釐） 436715 3282twf/005 A7 B7 五、發明説明（/ Ό 表一 筆劃1 筆劃2 筆劃3 四聲1 四聲2 四聲3 性別 參考 値 姓名 分機號 4 3 4 2 3 2 1 87 王小牛 1234 4 3 4 2 3 2 1 37 仇小牛 2345 5 3 4 2 3 2 1 11 仇小牛 2345 6 5 8 1 4 0 1 18 任正昌 5357 6 5 8 4 4 0 1 2 7 任正昌 » 535 7 6 5 10 1 4 0 1 2 任正昌 5357 6 5 10 4 4 0 1 7 任正昌 5357 (請先閱讀背面之注意事項再填寫本頁) ¾¾-部中决樣嗥局貝X.-消费合竹社印裝 紙 另外，由於中文字的筆劃有時會因人書寫習慣而有 差異，或者是中文字之讀音有破音字，使得同一個人之 姓名之筆劃與四聲之數字碼會有些許差異性存在，因此 必須加以特別處理。在人名資料庫124之新建立的程序 中，由資料管理模組〗26所提供之人機介面，使管理者 輸入姓名分機記錄之可能的筆劃數與四聲等記錄。 具有正確的筆劃數與讀音數之姓名分機的記錄，其 起始的參考値設定爲1;其餘之可能的筆劃數與讀音數 之姓名分機的紀錄，其起始的參考値設定爲〇。如’名 爲仇小牛之正確筆劃數與讀音數分別爲040304與232 ’ 故其參考値設定爲〗；而另一誤植之劃數與讀音數可能 分別爲050304與232，故其參考値設定爲0。並將此資 料自動寫入人名資料庫124中。 在此裝置執行過程之中，參考値會因爲發話者所使 12 榡 麟 29 ,ν ：：^Ί \ A7 B7 3r282twf/005 五、發明説明（d ) (請先閲讀背面之注意事項再填寫本頁) 用的筆劃數與讀音數而被更新，某一筆紀錄被呼叫一次 則其參考値就增加1。在資料庫的查詢過程中，便以參 考値_筒者優先讓發話者13 0選取。參考値較大者，表 示該筆記錄之姓名的筆劃數與四聲讀音較爲大眾所認 同，即使其筆劃數或四聲讀音不正確。 本發明除了可應用於上述之受話者之姓名的分機 外，亦可以應用於查需公司的電話等，如輸入公司名稱、 部門與地址等的四聲代碼。 ^ 因此，本發明的特徵是發話者僅需要知道受話分機 的姓名即可藉由本裝置與方法快速轉接到該受話分機。 本發明的另一特徵是用中文姓名筆劃輔以一適當的 分機號碼資料庫系統，使發話者能以語音或按鍵輸入之 方式來快速達到轉接分機的目的。 本發明的再一特徵是利用中文姓名筆劃來自動查詢 分機號碼外，更輔以姓名之四聲發音或男女性別來過濾 出正確的分機號碼。 颅"部屮决榡溥局負^消费合作讧印則木 綜上所述，雖然本發明已以一較佳實施例揭露如上， 然其並非用以限定本發明，任何熟習此技藝者，在不脫 離本發明之精神和範圍內，當可作各種之更動與潤飾’ 因此本發明之保護範圍當視後附之申請專利範圍所界定 者爲準。 本紙張尺度適用中國國家標準（CNS ) Α4規格（210X297公t广X This paper size applies to the Chinese national standard {CNS) A4 (21〇 × 297 mm) 436715 3282twf / 005 A7 B7 V. Description of the invention (/ Ό Table 1 stroke 1 stroke 2 stroke 3 3 beeps 1 4 beeps 2 4 beeps 3 Gender Reference 値 Name Extension 4 3 4 2 3 2 1 87 Wang Xiaoniu 1234 4 3 4 2 3 2 1 37 Qiu Maverick 2345 5 3 4 2 3 2 1 11 Qiu Maverick 2345 6 5 8 1 4 0 1 18 Ren Zhengchang 5357 6 5 8 4 4 0 1 2 7 Ren Zhengchang »535 7 6 5 10 1 4 0 1 2 Ren Zhengchang 5357 6 5 10 4 4 0 1 7 Ren Zhengchang 5357 (Please read the notes on the back before filling out this page) ¾ Sample paper X.-Consumer Hezhushe printed paper In addition, because the strokes of Chinese characters sometimes differ due to people's writing habits, or the pronunciation of Chinese characters is broken, the strokes of the same person's name are different from The four-tone digital code may have some differences, so it must be specially treated. In the newly created program of the name database 124, the human-machine interface provided by the data management module 26 allows the manager to enter the name extension record The number of possible strokes and four tones are recorded. For the record of the name extension of the number of strokes and pronunciations, the starting reference 値 is set to 1; for the remaining possible stroke and the name of the name extension of the pronunciations, the initial reference 値 is set to 0. Such as' name For Qiu Mavericks, the correct stroke number and pronunciation number are 040304 and 232 respectively, so its reference frame is set to 〖; and another misplanted stroke number and pronunciation number may be 050304 and 232 respectively, so its reference frame is set to 0. This information is automatically written into the personal name database 124. During the implementation of this device, the reference 値 will be caused by the speaker 12 榡 榡 29, ν :: ^ Ί \ A7 B7 3r282twf / 005 V. Description of the invention ( d) (Please read the notes on the back before filling in this page) The number of strokes and pronunciations used are updated, and the reference frame of a record is increased by 1. During the query process of the database, Refer to 筒 _piper first to let the speaker 13 0 choose. The larger 値 indicates that the number of strokes and four pronunciations of the recorded name are more commonly recognized, even if the number of strokes or four pronunciations is incorrect. Can be applied on In addition to the extension of the name of the callee, it can also be used to check the company's phone number, such as entering a four-tone code of the company name, department, and address. ^ Therefore, the feature of the present invention is that the caller only needs to know the extension of the callee. The name can be quickly transferred to the called extension by the device and method. Another feature of the present invention is to use a Chinese name stroke supplemented by an appropriate extension number database system, so that the caller can input it by voice or by pressing keys. Quickly achieve the purpose of transferring extensions. Another feature of the present invention is to use Chinese name strokes to automatically query the extension number, supplemented by the four pronunciations of the name or the gender of the male and female to filter out the correct extension number. Skulls are determined by the Ministry of Economic Affairs and Consumer Cooperation, as described above. Although the present invention has been disclosed above with a preferred embodiment, it is not intended to limit the present invention. Anyone skilled in this art, Various changes and modifications can be made without departing from the spirit and scope of the present invention. Therefore, the scope of protection of the present invention shall be determined by the scope of the attached patent application. This paper size applies to China National Standard (CNS) Α4 specification (210X297mm wide