TW202025025A - Self-service merchandise pick-up system and method thereof - Google Patents

Abstract

A self-service merchandise pick-up system includes a server and a local device. The server is coupled to a client end and is configured to transmit an arrival message indicating that merchandise has been delivered to a store. The local device is settled in the store and is configured to notify the client end a position of the merchandise when the client end enters the store. The local device is further configured to execute a pick-up process of the merchandise, in which the pick-up process includes verification of an identity of the client end and a determination of whether to charge the merchandise. If the local device confirms that the identity of the client end passes the verification, and that the merchandise is charged, the pick-up process is successful for granting the merchandise to leave the store.

Description

Self-service pickup system and method

This case involves a computer system, especially a system and method that assists users in self-service pick-up.

Today, convenience store services are becoming more and more diversified, and convenience store pickup services are highly utilized. However, due to the limited human resources of the convenience store, the waiting time for the user to pick up the goods at the convenience store will result in a poor user experience. On the other hand, even if the current business model of convenience stores may be replaced by unmanned stores in the future, pickup services should still be one of the main businesses of unmanned stores. However, the current convenience store operators have not yet come up with an effective solution to this problem. .

In order to solve the aforementioned problems, this case provides a self-service collection system and a self-service collection method.

An implementation aspect of this case involves a self-service pickup system. The self-pickup system includes a server and a local device. The server is communicatively coupled to a client. The server is used to transmit an arrival message to the client. The arrival message is associated with the arrival of a product in a store. The local device is installed in the store, and the local device is used for enabling the client to obtain a position of the commodity in the store when the client enters the store. The local device is further used for executing a pick-up procedure associated with the product, wherein the pick-up procedure includes the local device verifying an identity information of the client and the local device determining whether to receive a payment for the product. If the local device correctly verifies the identity information of the client and determines that the money is collected, the pickup procedure is completed.

Another implementation aspect of this case involves a self-service pickup method. The self-service pick-up method includes at least the following steps: transmitting an arrival message to the client, where the arrival message is associated with the arrival of a product in a store; when the client enters the store, the client obtains the product in the store. A location in the store; and executing a pick-up procedure associated with the product, wherein the pick-up procedure includes verifying an identity information of the client and determining whether to charge a payment for the product, and if the identity information of the client is correctly verified And it is judged that the money is collected, and the pickup procedure is completed.

Therefore, according to the technical content of this case, the embodiment of this case provides a self-service pick-up system and method so that users can pick up and pay directly at the store, which can save necessary manpower and information costs for commercial objects, and improve pick-up. The efficiency of goods delivery allows users to get a better experience.

10‧‧‧Self Pickup System

110‧‧‧Server

120‧‧‧Local device

20‧‧‧Client

S1~S4‧‧‧Step Process

Figure 1 is a schematic diagram of a self-service pickup system based on an embodiment of this case; and Figure 2 is a flow chart of the steps of a self-service pick-up method based on an embodiment of this case.

The following will clearly illustrate the spirit of this case with diagrams and detailed descriptions. Anyone with ordinary knowledge in the technical field who understands the embodiments of this case can change and modify the technology taught in this case without departing from the scope of this case. Spirit and scope.

The terms used herein are only to describe specific embodiments, and are not intended to limit the present application. Singular forms such as "a", "this", "this", "本" and "this", as used herein, also include plural forms.

Regarding the "first", "second", ... etc. used in this article, they do not specifically refer to the order or sequence, nor are they used to limit the case. They are only used to distinguish elements or operations described in the same technical terms. .

Regarding the "coupling" or "connection" used in this text, it can mean that two or more components or devices are in direct physical contact with each other, or indirectly in physical contact with each other, or two or more components or devices are in physical contact with each other. Operation or action.

Regarding the "include", "include", "have", "contain", etc. used in this article, they are all open terms, which means including but not limited to.

Regarding the "and/or" used in this article, it includes any or all combinations of the aforementioned things.

Regarding the terms used in this article, unless otherwise specified, each term is usually used in this field and in the content of the case. And the ordinary meaning in the special content. Some terms used to describe this case will be discussed below or elsewhere in this specification to provide those skilled in the art with additional guidance on the description of this case.

Figure 1 is a schematic diagram of a self-service pickup system based on some embodiments of this case. As shown in FIG. 1, in some embodiments, the self-service pickup system 10 includes a server 110 and a local device 120, and the server 110 is communicatively coupled to the local device 120. It should be understood that the communication coupling referred to herein may be a physical or non-physical coupling. For example, the server 110 and the local device 120 can be connected to a network through wireless communication technology (Wi-Fi), so that the server 110 and the local device 120 can perform unidirectional communication through the network. Or two-way message exchange. Alternatively, the server 110 and the local device 120 can be connected to the network through a physical line. Similarly, the server 110 and the local device 120 can exchange messages in one or two directions through the network.

In some embodiments, the server 110 includes a memory (not shown in the figure) and a processor (not shown in the figure) to implement the storage function and computing function required for the normal operation of the server 110. Similarly, in some embodiments, the local device 120 includes a memory (not shown in the figure) and a processor (not shown in the figure) to implement the storage function and computing function required for the normal operation of the local device 120 .

In some embodiments, the server 110 and the local device 120 in the self-service pickup system 10 belong to the same commercial object, for example, a family group. In some embodiments, the server 110 may be a cloud server of the commercial object to provide a specific service. For example, the server 110 may be a pickup service server to provide a self-service pickup service. In some embodiments, the present The local device 120 can be the commercial object installed at the local end of a store to provide the specific service. For example, the local device 120 can be a pickup service device in the store to provide the self-service pickup service.

In some embodiments, the user of the business object corresponds to a client 20. In some embodiments, the client 20 may be an electronic device, such as a smart mobile device or a tablet computer. In some embodiments, the client 20 also includes a memory (not shown in the figure) and a processor (not shown in the figure) for realizing the storage function and computing function required for the normal operation of the client 20. In some embodiments, the client 20 has a Near Field Communication (NFC) function, so that the client 20 can communicate with other devices with a near field communication function through the near field communication mode. In some embodiments, the near field communication function can be realized by radio frequency identification (RFID) technology.

In some embodiments, the server 110 and the local device 120 can cooperate to execute a self-service pick-up method, thereby implementing the self-service pick-up service for the user of the commercial object. In some embodiments, the client 20 can be communicatively coupled to the server 110 and the local device 120, so that the user can obtain information about the self-service pickup service.

Figure 2 is a flow chart of the steps of a self-service pick-up method based on an embodiment of this case. It should be noted that, in some embodiments, the self-service pickup method shown in Figure 2 of this case can be executed by the self-service pickup system 10 in the embodiment of Figure 1 of this case. Therefore, please also refer to the embodiment in Figure 1 of this case to understand the system architecture of the self-service pickup system 10. In order to better understand this case, the detailed steps of the self-service pickup method will be described in the following paragraphs.

Step S1: Transmit an arrival message to a client, where the arrival message is associated with a commodity arriving at a store.

As mentioned above, in some embodiments, the user corresponding to the client 20 can initiate an order request for at least one commodity to the commercial object, and specify a store under the commercial object in the order request As the pickup store for the at least one item. Generally speaking, the user can select a store adjacent to his life circle as the pick-up store for the at least one commodity. With the order request, the user can go to the store to collect the at least one commodity.

In some embodiments, the order request may include payment information, payment method, and payment date of the at least one commodity.

In some embodiments, when the commercial object arrives at the pick-up store specified in the order request with the at least one product, the server 110 in the self-service pick-up system 10 may transmit an arrival message to the client 20. In some embodiments, the server 110 may transmit an arrival message to the client 20 through a telecommunication service, for example, transmit the arrival message through SMS. In some embodiments, the server 110 may transmit the arrival message to the client 20 through a beacon device (Beacon) installed in another store to which the commercial object belongs, for example, through a non-pickup store 'S beacon device pushes the arrival message.

In some embodiments, when the commercial object arrives at the pick-up store specified in the order request with the at least one product, the service personnel or the automatic device in the pick-up store may attach an electronic tag to the at least one product, And the at least one commodity is properly stored in a certain location in the pickup store. In some embodiments, the storage location of the at least one commodity in the pickup store will be stored in the local device 120. In some embodiments, the electronic tag can be a radio frequency identification label.

In some embodiments, the arrival message may include the content of the order request and the information that the at least one item has arrived at the pickup store. In some embodiments, the arrival message may include a symbol of the pickup store corresponding to a positioning system, such as the latitude and longitude coordinates in the Global Positioning System (GPS). In some embodiments, the arrival information may include a link information that can be linked to the coordinate of the pickup store corresponding to the positioning system, for example: the link information may be a URL link, click the link Information can be directed to a certain webpage or application, which shows that the pickup store corresponds to the latitude and longitude coordinates in the global positioning system.

Step S2: When the client enters the store, the client is allowed to obtain a position of the commodity in the store.

In some embodiments, the client 20 has a positioning function. When the client 20 moves, the client 20 corresponding to a landmark in the positioning system will also move accordingly. In some embodiments, when the coordinate corresponding to the client 20 enters a predetermined range around the coordinate corresponding to the pickup store, the local device 120 set in the pickup store can determine that the client 20 Enter/near the pickup store. In some embodiments, the predetermined range can be set according to an error tolerance of the positioning system, for example, within 20 meters, but not limited to this.

In some embodiments, when the user brings the client 20 into/close to the pickup store specified in the order request, the local device 120 may transmit a reminder message to the client 20 via a beacon device to Remind the user that he has arrived at the correct pickup store. The user can read the reminder on the client 20 Message to determine that it has arrived at the correct pickup store.

In some embodiments, in the pickup store, the user can enable the near field communication function of the client 20, and detect the near field communication function of the client 20 in the pickup store electronic label. In some embodiments, when the client 20 successfully detects the electronic tag on the at least one product through the near field communication function, the local device 120 can transmit a location message to the client 20 through the beacon device To remind the user of the storage location of the at least one commodity. The user can read the location information on the client terminal 20, so as to retrieve the at least one product from the correct storage location.

Step S3: Execute a pick-up procedure associated with the product, where the pick-up procedure includes verifying an identity information of the client and determining whether to collect a payment for the product.

In some embodiments, after the user picks up the at least one product from the correct storage location, the local device 120 needs to execute a picking procedure associated with the at least one product. In some embodiments, the user can place the at least one product in front of an optical recognition device of the local device 120, so that the optical recognition device of the local device 120 can scan the at least one product to start the pickup process . In some embodiments, the user can place the at least one product in front of a near-field identification device of the local device 120, so that the optical identification device of the local device 120 can scan the electronic tag on the at least one product To start the pickup procedure.

In some embodiments, the local device 120 can display all or part of the content of the at least one product through an output device (for example, a display), so that the user can confirm whether the at least one product meets the order request.

In some embodiments, the pickup procedure executed by the local device 120 includes verifying an identity information of the client. In some embodiments, the local device 120 may display an identity verification request on the output device, and the identity verification request may require the user to present the identity information, such as an identity certificate, a password, or a fingerprint. If the identity verification request is satisfied and the identity information matches the user of the order request, the local device 120 determines that the identity information of the user is true.

In some embodiments, when the local device 120 displays the authentication request on the output device, the local device 120 can also activate an optical capture device (for example, a camera or a video camera) to capture the user's At least one image. In some embodiments, the local device 120 may store the at least one image as evidence of withdrawal.

In some embodiments, if the local device 120 determines that the identity information of the user is true, the local device 120 may further determine whether to receive a payment for the at least one commodity.

In some embodiments, if the local device 120 confirms that the payment has been received for the at least one product according to the order request (for example, the order request has been cleared), the local device 120 may determine that the payment has been received.

In some embodiments, if the local device 120 determines that the at least one product has not received payment according to the order request (for example, cash on delivery is specified in the order request), the local device 120 may display a payment request through the output device , To charge the user the payment corresponding to the at least one commodity.

In some embodiments, the payment request may correspond to multiple payment methods. For example, the payment request can correspond to mobile payment (e.g. My FamiPay), third-party payment, electronic gift certificate payment, bonus point payment and credit card payment and other payment methods. When the user selects at least one of the payment methods to respond to the payment request, the local device 120 can perform a related verification procedure, such as confirming whether the electronic gift certificate is sufficient, confirming whether the credit card information is correct, or confirming whether the bonus points are sufficient. If the verification procedure is successful, the local device 120 determines that the payment has been received.

Step S4: If the identity information of the client is correctly verified and it is determined that the money is collected, the pickup procedure is completed.

In some embodiments, when the local device 120 determines that the identity information of the user is true and the payment has been received, the local device 120 may display the completion of the pickup procedure through the output device. After the pickup procedure is completed, the local device 120 determines that the at least one commodity can be released. For example: if the pick-up procedure is not completed, and the user tries to take the at least one item out of the pick-up store, the pick-up store can transmit an alarm message to the server 110 or a police unit to notify the suspected theft The behavior.

It should be understood that the term "server" mentioned in this article and its related embodiments can operate in at least one computer host, where the at least one computer host can include at least one input/output for sending and receiving various data or various requests A device, at least one processor for performing related operations in each embodiment, and/or at least one memory for storing related data such as accounts or transactions. The above-mentioned setting method of at least one computer host is only an example, and various other computers or electronic devices that can achieve the same function are also covered by this case.

It can be seen from the above implementation of this case that the embodiment of this case can be applied to an unmanned store by providing a self-service pickup system and a self-service pickup method. The user can directly pick up and pay for the goods directly in the unmanned store, which can save the necessary manpower and information expenses for the commercial object, and improve the efficiency of picking up goods, so that the user can get a better experience.

Although this case is disclosed in the above example, it is not used to limit the case. Anyone who is familiar with this technique can make various changes and modifications without departing from the spirit and scope of the case. Therefore, the scope of protection of this case should be attached hereafter. The scope of patent application shall prevail.

10‧‧‧Self Pickup System

110‧‧‧Server

120‧‧‧Local device

20‧‧‧Client

Claims (10)

A self-service pick-up system includes: a server, which is communicatively coupled to a client, the server is used to transmit an arrival message to the client, wherein the arrival message is associated with a commodity arriving at a store; and The local device is set in the store, and the local device is used to enable the client to obtain a position of the product in the store when the client enters the store, and the local device is further used to perform a fetch associated with the product The goods picking procedure includes the local device verifying the identity information of the client and the local device judging whether to receive a payment for the product, if the local device correctly verifies the identity information of the client and determines that the payment is received , The pickup procedure is completed, and the local device is used to release the product. The self-service pick-up system according to claim 1, wherein the store corresponds to a first coordinate of a positioning system, and the client corresponds to a second coordinate of the positioning system, and when the second coordinate enters the first coordinate When the surrounding area is within a predetermined range, the local device determines that the client enters the store. The self-service pickup system according to claim 2, wherein the arrival message includes the first coordinate. The self-service pickup system according to claim 1, wherein when the client enters the store, the local device is used to enable the client to detect a label on the product through a near field communication function, if the client Correctly detects the tag, and the local device is used to transmit the product from the location in the store to the Client. The self-service pickup system according to claim 4, wherein the near field communication function is a radio frequency identification (RFID) function. The self-service pickup system according to claim 1, wherein the identity information includes a fingerprint information of a user corresponding to the client terminal or an image information of the user. The self-service pick-up system according to claim 1, wherein the local device collects the money for the product through at least one of mobile payment, third-party payment, electronic coupon payment, bonus point payment, and credit card payment. A self-service pick-up method includes: transmitting an arrival message to a client, wherein the arrival message is associated with a commodity arriving in a store; when the client enters the store, the client obtains the commodity in the store And execute a pick-up procedure associated with the product, where the pick-up procedure includes verifying an identity information of the client and determining whether to collect a payment for the product, and if the identity information of the client is correctly verified and determining The payment is collected, the pickup procedure is completed, and the product is released. The self-service pick-up method described in claim 8 further includes: when the client enters the store, the client uses a near field communication function to detect a label on the product, and if the client detects correctly The tag is measured, and the location of the product in the store is transmitted to the client. The self-service pick-up method according to claim 8, wherein the identity information includes a fingerprint information of a user corresponding to the client terminal or an image information of the user.

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