TW202006536A - Equipment anomaly alarm system and method, and readable storage medium - Google Patents

Equipment anomaly alarm system and method, and readable storage medium Download PDF

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TW202006536A
TW202006536A TW107142572A TW107142572A TW202006536A TW 202006536 A TW202006536 A TW 202006536A TW 107142572 A TW107142572 A TW 107142572A TW 107142572 A TW107142572 A TW 107142572A TW 202006536 A TW202006536 A TW 202006536A
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Taiwan
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abnormality
abnormal
exception
broadcast message
target application
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TW107142572A
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Chinese (zh)
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高子龍
梁國鉅
徐威
黃沖
葛家輝
占晉龍
李志強
熊斌
劉強
彭俊安
周凱
方志穎
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大陸商深圳富桂精密工業有限公司
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06Management of faults, events, alarms or notifications
    • H04L41/0631Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis

Abstract

A equipment anomaly alarm method includes: establishing a rule engine, and configuring an abnormal information processing mechanism matching a target application device according to the rule engine; receiving an abnormal data of the target application device, and calling the abnormal information processing mechanism to determine whether the abnormal data needs to be alarm; sending a broadcast message that the target application device is in an abnormal state in response to the abnormal data needing to be alarm. A equipment anomaly alarm system and a readable storage medium are also provided.

Description

設備異常告警系統、方法及可讀存儲介質Equipment abnormality alarm system, method and readable storage medium

本發明涉及工業互聯網技術領域,尤其涉及一種設備異常告警系統、方法及電腦可讀存儲介質。The invention relates to the technical field of industrial Internet, in particular to an equipment abnormality alarm system, method and computer-readable storage medium.

習知之車間生產管理於處理設備異常問題上,大多由產線作業員口頭或電話向上級彙報、或者直接找工程師進行處理,存於異常滯留幾個小時未被處理之狀況,影響產線工作效率,且由產線作業員發現之異常通常不具有及時性。In the workshop production management of the conventional knowledge, in handling abnormal equipment problems, most of the production line operators report to the superior verbally or by phone, or directly find an engineer to deal with it. The abnormal storage stays for a few hours without being processed, which affects the efficiency of the production line. , And the abnormalities discovered by production line operators are usually not timely.

有鑑於此,有必要提供一種設備異常告警系統、方法及電腦可讀存儲介質,其能實現即時監測設備異常並推送待處理之異常資訊。In view of this, it is necessary to provide a device abnormality warning system, method and computer-readable storage medium, which can realize real-time monitoring of device abnormalities and push the abnormal information to be processed.

本發明一實施方式提供一種設備異常告警系統,包括:處理器;及記憶體,適於存儲多條指令,所述指令適於由所述處理器執行:建立一規則引擎,並基於所述規則引擎配置與目標應用設備匹配之異常資訊處理機制;接收目標應用設備之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理;及若所述異常資料需要進行告警處理,發佈所述目標應用設備處於異常狀況之廣播消息。An embodiment of the present invention provides an equipment abnormality warning system, including: a processor; and a memory, suitable for storing a plurality of instructions, the instructions are suitable for execution by the processor: establish a rules engine, and based on the rules The engine is configured with an abnormal information processing mechanism matching the target application device; receiving abnormal data of the target application device, and calling the abnormal information processing mechanism to determine whether the abnormal data needs to be alarmed; and if the abnormal data needs to be alarmed Process and publish a broadcast message that the target application device is in an abnormal condition.

優選地,所述廣播消息包括以下之一種或者多種之組合:異常發生時間、異常地點、異常描述、設備編號、訂單編號、處理狀態。Preferably, the broadcast message includes one or a combination of the following: abnormal occurrence time, abnormal location, abnormal description, equipment number, order number, and processing status.

優選地,所述指令還包括:記錄針對所述目標應用設備之本次異常之處理流程,並對所述異常之處理進程進行視覺化顯示。Preferably, the instruction further includes: recording the processing flow of the exception for the target application device, and visually displaying the processing progress of the exception.

優選地,所述廣播消息包括異常處理對策,所述指令還包括:根據歷史記錄之異常處理流程推薦與本次異常匹配之一個或者多個異常處理對策;其中,當存於多個匹配之異常處理對策時,根據所述異常處理對策之使用頻率高低進行排序。Preferably, the broadcast message includes an exception handling countermeasure, and the instruction further includes: recommending one or more exception handling countermeasures that match the current exception according to the exception handling process of the historical record; wherein, when there are multiple matching exceptions When dealing with countermeasures, sort according to the frequency of use of the exception handling countermeasures.

優選地,所述廣播消息包括訂單編號,所述指令還包括:判斷所述廣播消息於一第一預設時間內是否被接單;若所述廣播消息於所述第一預設時間內未被接單,輸出訂單超時之警示資訊;若所述廣播消息被接單,判斷所述目標應用設備之本次異常於標記為處理完成後之一第二預設時間內是否有相同異常拋出;若於所述第二預設時間內沒有相同異常拋出,判定所述目標應用設備之本次異常處理成功,並將所述訂單編號標記為結案;及若於所述第二預設時間內有相同異常拋出,判定所述目標應用設備之本次異常處理失敗,並將所述訂單編號重新標記為待處理。Preferably, the broadcast message includes an order number, and the instruction further includes: determining whether the broadcast message is received within a first preset time; if the broadcast message is not received within the first preset time Received order, output warning message of order timeout; if the broadcast message is received, determine whether this exception of the target application device has the same exception thrown within a second preset time after being marked as processed Out; if no same exception is thrown within the second preset time, determine that the exception handling of the target application device is successful, and mark the order number as closed; and if within the second preset If the same exception is thrown within the time, it is determined that the exception handling of the target application device fails, and the order number is remarked as pending.

本發明一實施方式還提供一種設備異常告警方法,包括以下步驟:建立一規則引擎,並基於所述規則引擎配置與目標應用設備匹配之異常資訊處理機制;接收目標應用設備之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理;及若所述異常資料需要進行告警處理,發佈所述目標應用設備處於異常狀況之廣播消息。An embodiment of the present invention also provides a device abnormality warning method, including the following steps: establishing a rule engine and configuring an abnormal information processing mechanism matching the target application device based on the rule engine; receiving abnormal data of the target application device and calling The abnormal information processing mechanism determines whether the abnormal data requires alarm processing; and if the abnormal data requires alarm processing, issues a broadcast message that the target application device is in an abnormal state.

優選地,所述廣播消息包括以下之一種或者多種之組合:異常發生時間、異常地點、異常描述、設備編號、訂單編號、處理狀態。Preferably, the broadcast message includes one or a combination of the following: abnormal occurrence time, abnormal location, abnormal description, equipment number, order number, and processing status.

優選地,所述設備異常告警方法還包括:記錄針對所述目標應用設備之本次異常之處理流程,並對所述異常之處理進程進行視覺化顯示。Preferably, the device abnormality warning method further includes: recording a processing flow of the current abnormality for the target application device, and visually displaying the processing process of the abnormality.

優選地,所述設備異常告警方法還包括:根據歷史記錄之異常處理流程推薦與本次異常匹配之一個或者多個異常處理對策;其中,當存於多個匹配之異常處理對策時,根據所述異常處理對策之使用頻率高低進行排序。Preferably, the device abnormality warning method further includes: recommending one or more abnormality handling countermeasures that match the current abnormality according to the abnormality handling process of historical records; wherein, when there are multiple matching abnormality handling countermeasures, according to all The frequency of use of the exception handling countermeasures is ranked.

優選地,所述廣播消息包括訂單編號,所述設備異常告警方法還包括:判斷所述廣播消息於一第一預設時間內是否被接單;若所述廣播消息於所述第一預設時間內未被接單,輸出訂單超時之警示資訊;若所述廣播消息被接單,判斷所述目標應用設備之本次異常於處理完成後之一第二預設時間內是否有相同異常拋出;若於所述第二預設時間內沒有相同異常拋出,判定所述目標應用設備之本次異常處理成功,並將所述訂單編號標記為結案;及若於所述第二預設時間內有相同異常拋出,判定所述目標應用設備之本次異常處理失敗,並將所述訂單編號標記為待處理。Preferably, the broadcast message includes an order number, and the device abnormality warning method further includes: determining whether the broadcast message is received within a first preset time; if the broadcast message is within the first preset If the order is not received within the time, a warning message indicating that the order has timed out is output; if the broadcast message is received, determine whether the target application device's current exception has the same exception within a second preset time after processing is completed Throw; if the same exception is not thrown within the second preset time, determine that the exception handling of the target application device is successful, and mark the order number as closed; and if the second pre When the same exception is thrown within the set time, it is determined that the exception handling of the target application device fails, and the order number is marked as pending.

本發明一實施方式還提供一種電腦可讀存儲介質,所述電腦可讀存儲介質存儲有多條指令,多條所述指令可被一個或者多個處理器執行,以實現上述設備異常告警方法之步驟。An embodiment of the present invention also provides a computer-readable storage medium, the computer-readable storage medium stores a plurality of instructions, and the plurality of instructions can be executed by one or more processors to implement the above device abnormality warning method step.

與習知技術相比,上述設備異常告警系統、方法及電腦可讀存儲介質,其能即時監測設備異常並自動推送待處理之異常資訊,調動異常維護人員之積極性,且可實現對發佈之訂單狀態進行即時更新,異常處理過程透明化。Compared with the conventional technology, the above equipment abnormality warning system, method and computer readable storage medium can immediately monitor equipment abnormality and automatically push the abnormal information to be processed, mobilize the enthusiasm of the abnormal maintenance personnel, and can realize the order issued The status is updated instantly, and the exception handling process is transparent.

請參閱圖1,是本發明各個實施例一可選之應用環境示意圖。Please refer to FIG. 1, which is a schematic diagram of an optional application environment according to each embodiment of the present invention.

於一實施方式中,所述設備異常告警系統100可設置於一伺服器中,並可與多個應用設備進行通信,例如可採用XMPP/MQTT通信協定與多個應用設備進行通信。所述伺服器可是機架式伺服器、刀片式伺服器、塔式伺服器或機櫃式伺服器,該伺服器可是獨立之伺服器,亦可是多個伺服器所組成之伺服器集群。所述應用設備個數並無限定,可多於三個或者少於三個。下麵以應用設備之個數以三個為例(即應用設備200a、200b、200c)進行說明。所述應用設備200a、200b、200c可是車間之生產設備。In one embodiment, the device abnormality warning system 100 can be installed in a server and can communicate with multiple application devices. For example, the XMPP/MQTT communication protocol can be used to communicate with multiple application devices. The server may be a rack server, a blade server, a tower server or a rack server. The server may be an independent server or a server cluster composed of multiple servers. The number of the application devices is not limited, and may be more than three or less than three. The following uses the number of application devices as an example to describe three (that is, application devices 200a, 200b, and 200c). The application equipment 200a, 200b, 200c may be production equipment in a workshop.

請參閱圖2,所述設備異常告警系統100可包括記憶體11、處理器12。所述記憶體11存儲有一個或多個模組,所述一個或多個模組可由處理器12執行,以完成本發明所提供之功能。Referring to FIG. 2, the device abnormality alarm system 100 may include a memory 11 and a processor 12. The memory 11 stores one or more modules, and the one or more modules can be executed by the processor 12 to complete the functions provided by the present invention.

所述記憶體11至少包括一種類型之可讀存儲介質,所述可讀存儲介質包括快閃記憶體、硬碟機、多媒體卡、卡型記憶體(例如,SD或DX記憶體等)、隨機訪問記憶體(RAM)、靜態隨機訪問記憶體(SRAM)、唯讀記憶體(ROM)、電可擦除可程式設計唯讀記憶體(EEPROM)、可程式設計唯讀記憶體(PROM)、磁性記憶體、磁片、光碟等。所述處理器12可是中央處理器(Central Processing Unit,CPU)、控制器、微控制器、微處理器、或其他資料處理晶片。The memory 11 includes at least one type of readable storage medium. The readable storage medium includes flash memory, hard disk drive, multimedia card, card-type memory (eg, SD or DX memory, etc.), random Access memory (RAM), static random access memory (SRAM), read-only memory (ROM), electrically erasable and programmable read-only memory (EEPROM), programmable read-only memory (PROM), Magnetic memory, magnetic discs, optical discs, etc. The processor 12 may be a central processing unit (Central Processing Unit, CPU), controller, microcontroller, microprocessor, or other data processing chip.

於一實施方式中,所述一個或多個模組包括配置模組10、判斷模組20及發佈模組30。本發明所稱之模組是指能夠完成特定功能之一系列電腦程式指令段,比程式更適合於描述於處理器12中之執行過程。In one embodiment, the one or more modules include a configuration module 10, a determination module 20, and a release module 30. The module referred to in the present invention refers to a series of computer program instruction segments capable of performing specific functions, and is more suitable for the execution process described in the processor 12 than the program.

所述配置模組10用於建立一規則引擎,並基於所述規則引擎配置與目標應用設備200a、200b、200c匹配之異常資訊處理機制。The configuration module 10 is used to establish a rule engine and configure an exception information processing mechanism that matches the target application devices 200a, 200b, and 200c based on the rule engine.

於一實施方式中,所述設備異常告警系統100優選採用MVP(Model View Presenter)模式進行開發。所述規則引擎內包含有多個邏輯規則。所述邏輯規則可是不同應用設備200a、200b、200c(不同型號)之告警機制,不同應用設備200a、200b、200c之信號處理機制、異常處理機制。不同之邏輯規則之間互不關聯,不同之應用設備200a、200b、200c可對應不同之邏輯規則,進而對應不同之處理機制。In one embodiment, the device abnormality warning system 100 is preferably developed using MVP (Model View Presenter) mode. The rule engine contains multiple logic rules. The logic rule may be an alarm mechanism of different application devices 200a, 200b, and 200c (different models), a signal processing mechanism and an exception handling mechanism of different application devices 200a, 200b, and 200c. Different logic rules are not related to each other, and different application devices 200a, 200b, and 200c can correspond to different logic rules, and thus different processing mechanisms.

於一實施方式中,每個應用設備200a、200b、200c可定義有一個或者多個與其匹配之異常資訊處理機制,每一異常資訊處理機制可對應一種異常狀態。例如,所述配置模組10基於所述規則引擎配置與應用設備200a匹配之異常資訊處理機制A1。所述異常資訊處理機制A1對應應用設備200a之AOI不良。In an embodiment, each application device 200a, 200b, 200c may define one or more exception information processing mechanisms matching it, and each exception information processing mechanism may correspond to an abnormal state. For example, the configuration module 10 configures an exception information processing mechanism A1 matching the application device 200a based on the rule engine. The abnormal information processing mechanism A1 corresponds to a poor AOI of the application device 200a.

所述判斷模組20用於接收應用設備200a、200b、200c之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理。The judgment module 20 is used to receive the abnormal data of the application devices 200a, 200b, 200c, and call the abnormal information processing mechanism to determine whether the abnormal data needs to be alarmed.

於一實施方式中,所述異常資訊處理機制設置有是否針對應用設備200a、200b、200c之異常是否需要異常處理之選項。舉例而言,若異常資訊處理機制A1對應之應用設備200a之AOI不良設定為異常處理,則當所述判斷模組20接收到應用設備200a之異常資料為AOI不良,則判定所述AOI不良需要進行告警處理。若異常資訊處理機制A1對應之應用設備200a之AOI不良設定為不處理,則當所述判斷模組20接收到應用設備200a之異常資料為AOI不良,則判定所述AOI不良不需要進行告警處理。In one embodiment, the exception information processing mechanism is provided with an option of whether exception handling is required for exceptions of the application devices 200a, 200b, 200c. For example, if the AOI defect of the application device 200a corresponding to the exception information processing mechanism A1 is set as exception processing, when the judgment module 20 receives the abnormal data of the application device 200a as AOI defect, it is determined that the AOI defect needs Perform alarm processing. If the AOI defect of the application device 200a corresponding to the abnormal information processing mechanism A1 is set to no processing, when the judgment module 20 receives the abnormal data of the application device 200a as AOI defect, it is determined that the AOI defect does not require alarm processing .

所述發佈模組30用在於所述異常資料需要進行告警處理,發佈所述應用設備200a、200b、200c處於異常狀況之廣播消息。The release module 30 is used for alarm processing of the abnormal data, and releases a broadcast message that the application devices 200a, 200b, and 200c are in an abnormal state.

於一實施方式中,所述發佈模組30發佈之廣播消息優選以一待處理訂單之形式進行推送。所述廣播消息包括以下之一種或者多種資訊之組合:異常發生時間、異常地點、異常描述、設備編號、訂單編號、處理狀態。以應用設備200a出現AOI不良為例,所述異常發生時間是指應用設備200a出現AOI不良之時間(例如:2017-02-05 18:30:52),所述異常地點是指應用設備200a所處之位置(例如:廠房2棟3樓),所述異常描述即AOI不良,設備編號即應用設備200a之產品編號(例如:SMT20180420),訂單編號為發佈模組30建立之該待處理訂單之編號(例如:HH2070506001),處理狀態為未處理。In one embodiment, the broadcast message released by the release module 30 is preferably pushed in the form of a pending order. The broadcast message includes one or a combination of the following information: abnormal occurrence time, abnormal location, abnormal description, equipment number, order number, and processing status. Taking the application device 200a having a poor AOI as an example, the abnormal occurrence time refers to the time when the application device 200a has a poor AOI (for example: 2017-02-05 18:30:52), and the abnormal location refers to the application device 200a Location (for example: 2 buildings and 3rd floor), the abnormal description is that the AOI is bad, the device number is the product number of the application device 200a (for example: SMT20180420), and the order number is the pending order created by the release module 30 No. (for example: HH2070506001), the processing status is unprocessed.

於一實施方式中,多個設備工程師可藉由搶單之方式來接受所述發佈模組30發佈之待處理訂單。於其他實施方式中,設備異常告警系統100亦可指派訂單之方式來將所述發佈模組30發佈之待處理訂單指派給指定之設備工程師。當一設備工程師接受到該待處理訂單後,該待處理訂單被鎖定並顯示為“處理中”,其他設備工程師將不能對該待處理訂單進行接單操作。In one embodiment, multiple equipment engineers can accept the pending orders issued by the release module 30 by means of order grabbing. In other embodiments, the equipment abnormality warning system 100 may also assign orders to assign pending orders issued by the release module 30 to designated equipment engineers. When an equipment engineer receives the pending order, the pending order is locked and displayed as "in progress", and other equipment engineers will not be able to take orders for the pending order.

於一實施方式中,設備異常告警系統100可包括一個應用程式(例如該應用程式命名為FiiChat),藉由所述應用程式來實現接收應用設備200a、200b、200c之異常資料,並調用規則引擎中之異常資訊處理機制來判斷所述異常資料是否需要進行告警處理,進而可於需要進行告警處理,發佈所述應用設備200a、200b、200c處於異常狀況之廣播消息。多個設備工程師可於該應用程式中進行帳號註冊,當該應用程式發佈待處理訂單時,多個設備工程師可藉由搶單之方式來接單,並可於“我之訂單”欄中查看訂單之基本資訊,並按照訂單之資訊指引對處於異常狀況之應用設備200a、200b、200c進行維護。該應用程式亦可按照預設之規則進行指派待處理訂單給設備工程師。In one embodiment, the device abnormality warning system 100 may include an application program (for example, the application program is named FiiChat). The application program is used to receive abnormal data of the application devices 200a, 200b, and 200c, and call the rule engine. The abnormal information processing mechanism in the method determines whether the abnormal data needs to be alarmed, and then can perform alarm processing when necessary, and publish a broadcast message that the application devices 200a, 200b, and 200c are in an abnormal state. Multiple equipment engineers can register accounts in the application. When the application releases pending orders, multiple equipment engineers can take orders by grabbing orders and can view them in the "My Order" column Basic information of the order, and maintain the application equipment 200a, 200b, 200c in abnormal conditions according to the information guidance of the order. The application can also assign pending orders to equipment engineers according to preset rules.

於一實施方式中,由於應用程式不與規則引擎有直接之關聯,應用程式僅做異常資訊之接收與回饋,使得設備異常告警系統100中之系統告警服務與規則服務解耦,使得應用程式與規則引擎可獨立開發、擴展。使用者可導入習知功能模組,亦可藉由自主開發導入其他業務模組至該應用程式,進而使得該應用程式能夠夠好地滿足設備方之資料需求。In one embodiment, since the application program is not directly related to the rule engine, the application program only receives and feeds back abnormal information, so that the system alarm service and the rule service in the device abnormality alarm system 100 are decoupled, so that the application program and The rule engine can be independently developed and expanded. Users can import conventional function modules, or import other business modules into the application through independent development, so that the application can meet the data needs of the equipment side well.

請參閱圖3,與圖2相比,所述一個或多個模組還包括記錄模組40及推薦模組50。Please refer to FIG. 3. Compared with FIG. 2, the one or more modules further include a recording module 40 and a recommendation module 50.

所述記錄模組40用於記錄針對所述應用設備200a、200b、200c之本次異常之處理流程,並對所述異常之處理進程進行視覺化顯示,進而使得設備方可全面直觀地監控到應用設備異常事件處理過程。The recording module 40 is used to record the processing flow of the exception for the application devices 200a, 200b, and 200c, and visually display the processing process of the exception, so that the device can fully and intuitively monitor the Application device exception handling process.

於一實施方式中,所述記錄模組40可針對每一應用設備200a、200b、200c之異常原因及處理流程建立一映射關係。所述處理進程可包括未處理、處理中及已處理等。In one embodiment, the recording module 40 can establish a mapping relationship for the abnormal cause and processing flow of each application device 200a, 200b, 200c. The processing process may include unprocessed, in-process, and processed.

所述推薦模組50用於根據歷史記錄之異常處理流程推薦與本次異常匹配之一個或者多個異常處理對策。The recommendation module 50 is used to recommend one or more exception handling countermeasures that match the current exception according to the exception handling process of the historical record.

於一實施方式中,所述歷史記錄之異常處理流程即可是所述記錄模組40所記錄得到之處理流程。當存於多個匹配之異常處理對策時,可根據所述異常處理對策之使用頻率高低進行排序顯示,例如顯示處理對策1、處理對策2。In one embodiment, the abnormal processing flow of the historical record may be the processing flow recorded by the recording module 40. When there are a plurality of matching exception handling countermeasures, sorting and display can be performed according to the frequency of use of the exception handling countermeasures, for example, display of countermeasures 1 and countermeasures 2.

於一實施方式中,所述廣播消息還包括所述推薦模組50推薦之異常處理對策,進而可使得設備工程師能夠快速完成異常處理,提升工作效率。In an embodiment, the broadcast message further includes an exception handling countermeasure recommended by the recommendation module 50, which may enable the equipment engineer to quickly complete the exception handling and improve work efficiency.

於一實施方式中,當所述發佈模組30發佈待處理訂單(假設該待處理訂單之訂單編號為HH2070506001)後,所述判斷模組20還用於判斷所述待處理訂單於一第一預設時間內是否被接單。若所述待處理訂單於所述第一預設時間內未被接單,所述發佈模組30輸出訂單超時之警示資訊通知指定之管理人員。所述第一預設時間可根據實際需求進行設定,例如所述第一預設時間設定為2小時。不同之應用設備200a、200b、200c可設定有不同時長之第一預設時間。若所述待處理訂單被接單,所述判斷模組20還用於判斷所述應用設備200a之本次異常於標記為處理完成後之一第二預設時間內是否有相同異常拋出。若於所述第二預設時間內沒有相同異常拋出,所述判斷模組20判定所述應用設備200a之本次異常處理成功,並將所述訂單編號標記為結案;若於所述第二預設時間內有相同異常拋出,所述判斷模組20判定所述應用設備200a之本次異常處理失敗,並將所述訂單編號重新標記為待處理,以允許其他設備工程師進行接單。In one embodiment, after the release module 30 releases a pending order (assuming that the order number of the pending order is HH2070506001), the determining module 20 is further used to determine that the pending order is in a first Whether the order was received within the preset time. If the pending order has not been received within the first preset time, the release module 30 outputs warning information that the order has timed out to notify the designated management personnel. The first preset time may be set according to actual needs, for example, the first preset time is set to 2 hours. Different application devices 200a, 200b, 200c can be set with a first preset time of different duration. If the order to be processed is received, the judgment module 20 is further used to judge whether the current exception of the application device 200a is thrown within the second predetermined time after the completion of the processing. If the same exception is not thrown within the second preset time, the determination module 20 determines that the exception handling of the application device 200a is successful, and marks the order number as a closed case; Two same exceptions are thrown within a preset time, the judgment module 20 judges that the exception handling of the application device 200a has failed, and remarks the order number as pending to allow other equipment engineers to take orders .

於一實施方式中,該設備異常告警系統100可藉由該應用程式來實現對應用設備200a、200b、200c之異常告警發佈及運維管控,可統計得到每個設備工程師之接單總數量、異常處理成功數量、訂單接受之等待時長、訂單處理時長、每一設備工程師之平均處理時長,並基於該些資訊可實現對每一設備工程師進行KPI考核。In one embodiment, the equipment abnormality warning system 100 can use the application to realize the release and operation control of the abnormality alarms for the application equipment 200a, 200b, 200c, and the total number of orders received by each equipment engineer can be obtained by statistics. The number of successful exception handling, the waiting time for order acceptance, the order processing time, and the average processing time of each equipment engineer, and based on this information, the KPI assessment of each equipment engineer can be achieved.

圖4為本發明一實施方式中設備異常告警方法之流程圖。本方法可使用於圖2或圖3之設備異常告警系統100中。FIG. 4 is a flowchart of a device abnormality warning method according to an embodiment of the present invention. This method can be used in the equipment abnormality warning system 100 of FIG. 2 or FIG. 3.

步驟S400,配置模組10建立一規則引擎,並基於所述規則引擎配置與應用設備200a、200b、200c匹配之異常資訊處理機制。In step S400, the configuration module 10 establishes a rule engine, and configures an exception information processing mechanism matching the application devices 200a, 200b, and 200c based on the rule engine.

步驟S402,判斷模組20接收應用設備200a、200b、200c之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理。In step S402, the determination module 20 receives the abnormal data of the application devices 200a, 200b, and 200c, and calls the abnormal information processing mechanism to determine whether the abnormal data needs to be alarmed.

步驟S404,若所述異常資料需要進行告警處理,所述發佈模組30發佈所述應用設備200a、200b、200c處於異常狀況之廣播消息。Step S404, if the abnormal data needs to be alarmed, the release module 30 releases a broadcast message that the application devices 200a, 200b, and 200c are in an abnormal state.

上述設備異常告警系統、方法及電腦可讀存儲介質,其能即時監測設備異常並自動推送待處理之異常資訊,調動異常維護人員之積極性,且可實現對發佈之訂單狀態進行即時更新,異常處理過程透明化。The above equipment abnormality warning system, method and computer readable storage medium can immediately monitor equipment abnormality and automatically push the abnormal information to be processed, mobilize the enthusiasm of the abnormal maintenance personnel, and can realize the real-time update of the issued order status and abnormal handling Process transparency.

綜上所述,本發明符合發明專利要件,爰依法提出專利申請。惟,以上所述者僅為本發明之較佳實施方式,本發明之範圍並不以上述實施方式為限,舉凡熟悉本案技藝之人士爰依本發明之精神所作之等效修飾或變化,皆應涵蓋於以下申請專利範圍內。In summary, the present invention meets the requirements of the invention patent, and the patent application is filed in accordance with the law. However, the above are only the preferred embodiments of the present invention, and the scope of the present invention is not limited to the above-mentioned embodiments. Any equivalent modifications or changes made by those familiar with the art of this case in accordance with the spirit of the present invention are It should be covered by the following patent applications.

11‧‧‧記憶體 12‧‧‧處理器 10‧‧‧配置模組 20‧‧‧判斷模組 30‧‧‧發佈模組 40‧‧‧記錄模組 50‧‧‧推薦模組 100‧‧‧設備異常告警系統 200a、200b、200c‧‧‧應用設備 11‧‧‧Memory 12‧‧‧ processor 10‧‧‧Configuration module 20‧‧‧judgment module 30‧‧‧release module 40‧‧‧Record module 50‧‧‧Recommended module 100‧‧‧Equipment abnormal alarm system 200a, 200b, 200c‧‧‧application equipment

圖1是本發明一實施方式之設備異常告警系統之運行環境圖。FIG. 1 is a diagram of an operating environment of an equipment abnormality warning system according to an embodiment of the present invention.

圖2是本發明一實施方式之設備異常告警系統之功能模組圖。2 is a functional module diagram of an equipment abnormality warning system according to an embodiment of the present invention.

圖3是本發明另一實施方式之設備異常告警系統之功能模組圖。3 is a functional module diagram of an equipment abnormality warning system according to another embodiment of the present invention.

圖4是本發明一實施方式之設備異常告警方法之步驟流程圖。FIG. 4 is a flow chart of the steps of an equipment abnormality warning method according to an embodiment of the present invention.

Claims (11)

一種設備異常告警系統,包括: 處理器;及 記憶體,適於存儲多條指令,所述指令適於由所述處理器執行: 建立一規則引擎,並基於所述規則引擎配置與目標應用設備匹配之異常資訊處理機制; 接收目標應用設備之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理;及 若所述異常資料需要進行告警處理,發佈所述目標應用設備處於異常狀況之廣播消息。An equipment abnormality warning system, including: a processor; and a memory, suitable for storing multiple instructions, the instructions are suitable for execution by the processor: establish a rule engine, and configure and target application equipment based on the rule engine Matching abnormal information processing mechanism; receiving abnormal data of the target application device, and calling the abnormal information processing mechanism to determine whether the abnormal data needs to be alarmed; and if the abnormal data needs to be alarmed, issue the target Broadcast messages when the application device is in an abnormal condition. 如申請專利範圍第1項所述之設備異常告警系統,其中所述廣播消息包括以下之一種或者多種之組合:異常發生時間、異常地點、異常描述、設備編號、訂單編號、處理狀態。The equipment abnormality warning system as described in item 1 of the patent application scope, wherein the broadcast message includes one or a combination of the following: abnormality occurrence time, abnormality location, abnormality description, equipment number, order number, and processing status. 如申請專利範圍第1項所述之設備異常告警系統,所述指令還包括: 記錄針對所述目標應用設備之本次異常之處理流程,並對所述異常之處理進程進行視覺化顯示。For the device abnormality warning system described in item 1 of the patent application scope, the instruction further includes: recording the processing flow of the abnormality for the target application device, and visually displaying the processing process of the abnormality. 如申請專利範圍第3項所述之設備異常告警系統,其中所述廣播消息包括異常處理對策,所述指令還包括: 根據歷史記錄之異常處理流程推薦與本次異常匹配之一個或者多個異常處理對策; 其中,當存於多個匹配之異常處理對策時,根據所述異常處理對策之使用頻率高低進行排序。The equipment abnormality warning system as described in item 3 of the patent application scope, wherein the broadcast message includes abnormality handling countermeasures, and the instruction further includes: recommending one or more abnormalities that match the current abnormality according to the abnormality handling process of historical records Handling countermeasures; wherein, when there are multiple matching exception handling countermeasures, the ranking is based on the frequency of use of the exception handling countermeasures. 如申請專利範圍第1項所述之設備異常告警系統,其中所述廣播消息包括訂單編號,所述指令還包括: 判斷所述廣播消息於一第一預設時間內是否被接單; 若所述廣播消息於所述第一預設時間內未被接單,輸出訂單超時之警示資訊; 若所述廣播消息被接單,判斷所述目標應用設備之本次異常於標記為處理完成後之一第二預設時間內是否有相同異常拋出; 若於所述第二預設時間內沒有相同異常拋出,判定所述目標應用設備之本次異常處理成功,並將所述訂單編號標記為結案;及 若於所述第二預設時間內有相同異常拋出,判定所述目標應用設備之本次異常處理失敗,並將所述訂單編號重新標記為待處理。An equipment abnormality warning system as described in item 1 of the patent application scope, wherein the broadcast message includes an order number, and the instruction further includes: determining whether the broadcast message is received within a first preset time; The broadcast message is not received within the first preset time, and an alarm message indicating that the order has timed out is output; if the broadcast message is received, it is judged that the target application device's current exception is marked as processing completed Whether one of the same exception is thrown within the second preset time; if the same exception is not thrown within the second preset time, it is determined that the exception handling of the target application device is successful, and the order number Mark as closed; and if the same exception is thrown within the second preset time, determine that the exception handling of the target application device fails, and mark the order number as pending again. 一種設備異常告警方法,包括以下步驟: 建立一規則引擎,並基於所述規則引擎配置與目標應用設備匹配之異常資訊處理機制; 接收目標應用設備之異常資料,並調用所述異常資訊處理機制來判斷所述異常資料是否需要進行告警處理;及 若所述異常資料需要進行告警處理,發佈所述目標應用設備處於異常狀況之廣播消息。A device abnormality warning method includes the following steps: establishing a rule engine and configuring an abnormal information processing mechanism matching the target application device based on the rule engine; receiving abnormal data of the target application device and calling the abnormal information processing mechanism to Judging whether the abnormal material needs to be alarmed; and if the abnormal material needs to be alarmed, issue a broadcast message that the target application device is in an abnormal state. 如申請專利範圍第6項所述之設備異常告警方法,其中所述廣播消息包括以下之一種或者多種之組合:異常發生時間、異常地點、異常描述、設備編號、訂單編號、處理狀態。The device abnormality warning method as described in item 6 of the patent application scope, wherein the broadcast message includes one or a combination of the following: abnormality occurrence time, abnormality location, abnormality description, equipment number, order number, and processing status. 如申請專利範圍第6項所述之設備異常告警方法,所述方法還包括: 記錄針對所述目標應用設備之本次異常之處理流程,並對所述異常之處理進程進行視覺化顯示。As described in the item 6 of the patent application scope of the device abnormality warning method, the method further includes: recording the processing flow of the abnormality for the target application device and visually displaying the processing process of the abnormality. 如申請專利範圍第8項所述之設備異常告警方法,其中所述廣播消息包括異常處理對策,所述設備異常告警方法還包括: 根據歷史記錄之異常處理流程推薦與本次異常匹配之一個或者多個異常處理對策; 其中,當存於多個匹配之異常處理對策時,根據所述異常處理對策之使用頻率高低進行排序。The device abnormality warning method as described in item 8 of the patent application scope, wherein the broadcast message includes countermeasures for exception handling, and the device abnormality warning method further includes: recommending one that matches this exception according to the exception handling process of historical records or Multiple exception handling countermeasures; wherein, when there are multiple matching exception handling countermeasures, the ranking is based on the frequency of use of the exception handling countermeasures. 如申請專利範圍第6項所述之設備異常告警方法,其中所述廣播消息包括訂單編號,所述設備異常告警方法還包括: 判斷所述廣播消息於一第一預設時間內是否被接單; 若所述廣播消息於所述第一預設時間內未被接單,輸出訂單超時之警示資訊; 若所述廣播消息被接單,判斷所述目標應用設備之本次異常於處理完成後之一第二預設時間內是否有相同異常拋出; 若於所述第二預設時間內沒有相同異常拋出,判定所述目標應用設備之本次異常處理成功,並將所述訂單編號標記為結案;及 若於所述第二預設時間內有相同異常拋出,判定所述目標應用設備之本次異常處理失敗,並將所述訂單編號標記為待處理。The device abnormality alarm method as described in item 6 of the patent application scope, wherein the broadcast message includes an order number, and the device abnormality alarm method further includes: determining whether the broadcast message is received within a first preset time ; If the broadcast message is not received within the first preset time, output a warning message that the order has timed out; if the broadcast message is received, determine that the target application device is abnormal this time before the processing is completed Whether the same exception is thrown within the second preset time of the latter; if no same exception is thrown within the second preset time, determine that the exception handling of the target application device is successful and place the order The number is marked as closed; and if the same exception is thrown within the second preset time, it is determined that the exception handling of the target application device fails, and the order number is marked as pending. 一種可讀存儲介質,所述可讀存儲介質存儲有多條指令,多條所述指令可被一個或者多個處理器執行,以實現如申請專利範圍6-10任一項所述之設備異常告警方法之步驟。A readable storage medium, the readable storage medium stores a plurality of instructions, and the plurality of instructions can be executed by one or more processors, so as to realize the device abnormality as described in any one of the patent application scopes 6-10 The steps of the alarm method.
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