TW201942860A - Work assistance device, work assistance system, work assistance method, and work assistance program - Google Patents

Abstract

A work assistance system comprising a work assistance device (100) and a display terminal (200) that displays a flowchart indicating an abnormality handling procedure, wherein the work assistance device (100) comprises: a database management unit (101) that manages both an instance database (110) in which the conditions of a device (300) when abnormalities occurred in the device, and the causes of the abnormalities, are recorded, and a procedure database (120) in which abnormality handling procedures to be performed by a worker to handle the causes of the abnormalities are recorded; a data extraction unit (102) that, upon receiving abnormality signal information, extracts at least one set of cause candidate data for an abnormality from the instance database (110) on the basis of the abnormality signal information; and a flowchart data generation unit (103) that extracts abnormality handling procedure data associated with the at least one set of cause candidate data from the procedure database (120), generates flowchart data for displaying a flowchart representing an abnormality handling procedure, and transmits the flowchart data from a communication unit (104) to the display terminal (200).

Description

Operation support device, operation support system, operation support method, and operation support program

The present invention relates to an operation support device, an operation support method, and an operation support program for transmitting flowchart data of a flowchart indicating an abnormal correspondence sequence of a device, and a display terminal having a flowchart indicating an abnormal correspondence sequence of the device and Operation support system for operation support device.

There is a proposal for a terminal device (ie, a client device) used by an operator to transmit an operation support device (ie, a server device) required to handle an abnormal repair of a maintenance target device (for example, Patent Document 1).

[Prior technical literature]

[Patent Literature]

[Patent Document 1] Japanese Patent Laid-Open No. 2017-068467

However, the above-mentioned conventional device presents the content of the work through a conversational conversation with the operator, and therefore there is a problem that it is difficult for the operator to grasp the content and work time of the entire work.

The present invention was made in order to solve the above-mentioned conventional problems, and an object thereof is to provide an operation support device, an operation support system, which can easily grasp the content and operation time of the entire operation by prompting the abnormal response sequence of the machine through a flowchart. Operation support method and operation support program.

One aspect of the present invention is characterized in that the operation support device includes a communication unit that communicates with a display terminal and a device that displays a flowchart; and manages and records the state of the machine when the machine is abnormal and the abnormality of the machine. The case management database and the database management department which records the sequence database of the abnormal response sequence that the operator should perform for the cause of the aforementioned abnormality; when the aforementioned machine receives the abnormal signal information indicating the abnormality, according to the aforementioned abnormal signal information , Extracting a data extraction unit of 1 or more cause candidate data indicating the cause of the abnormality from the aforementioned case database; and extracting an abnormal correspondence sequence data related to the cause candidate data of 1 or more from the sequence database, and generating The flowchart data displayed on the flowchart showing the abnormal correspondence order based on the abnormal correspondence order data is transmitted from the communication section to the flowchart data generation section of the display terminal.

Another aspect of the present invention is a work support method, which is a work support method performed by a work support device that communicates with a display terminal and a machine displaying a flow chart, and is characterized in that the management records the aforementioned The state database of the machine, the case database of the cause of the abnormality, and the sequence database of the sequence of the abnormality corresponding to the cause of the abnormality recorded by the operator; when the machine receives the abnormal signal information indicating the abnormality, According to the foregoing abnormal signal information, a step of extracting 1 or more cause candidate data indicating the cause of the abnormality from the case database; and extracting an abnormal correspondence sequence data related to the 1 or more cause candidate data from the sequence database. To generate a flowchart for displaying an abnormal correspondence sequence based on the foregoing abnormal correspondence sequence data Steps of displaying the flowchart information and transmitting it to the aforementioned display terminal.

According to the present invention, since the abnormal response order of the machine is presented in a flowchart, the content and working time of the entire operation can be easily grasped.

11‧‧‧ processor

12‧‧‧Flash memory

13‧‧‧DRAM

14‧‧‧Communication I / F (Interface)

15‧‧‧Memory device

21‧‧‧Processor

22‧‧‧Flash memory

23‧‧‧DRAM

24‧‧‧Communication I / F

25‧‧‧Memory device

26‧‧‧Display I / F

100‧‧‧operation support device (flow chart data generation device)

101‧‧‧Database Management Department

102‧‧‧Data Extraction Department

103‧‧‧Flowchart data generation department

104‧‧‧Communication Department

105‧‧‧Operation Management Department

110‧‧‧case database

120‧‧‧Sequence Database

200‧‧‧display terminal (flow chart display device)

201‧‧‧Flowchart data acquisition department

202‧‧‧Flowchart Configuration Department

203‧‧‧Flowchart display processing section

204‧‧‧Communication Department

205‧‧‧Operation Information Management Department

210‧‧‧Display

220‧‧‧Input Department

300‧‧‧ Machine

301‧‧‧ abnormal signal information transmission department

400‧‧‧Internet

FIG. 1 is a schematic diagram showing a configuration of a work support system according to an embodiment of the present invention.

Fig. 2 is a functional block diagram schematically showing a work support device of the work support system of the embodiment.

Fig. 3 is a functional block diagram schematically showing a display terminal of the work support system of the embodiment.

Fig. 4 is a functional block diagram schematically showing a machine in the embodiment.

Fig. 5 is a sequence diagram showing a display operation of a flowchart of the work support system of the embodiment.

FIG. 6 is a diagram showing an example of a case database managed by the work support device of the work support system of the embodiment in a tabular form.

FIG. 7 is a diagram showing an example of a sequence database managed by the work support device of the work support system of the embodiment in a tabular form.

FIG. 8 is a diagram showing an example of flowchart data showing a flowchart displayed on a display terminal of the work support system of the embodiment in a tabular form.

Fig. 9 is a diagram showing an example of a flowchart displayed on a display terminal of the work support system of the embodiment.

Fig. 10 shows a display terminal station of the work support system of the embodiment; An example of a sequence change of the displayed flowchart.

FIG. 11 is a diagram showing another example of flowchart data of a flowchart displayed on a display terminal of the work support system of the embodiment in a tabular format.

Fig. 12 is a diagram showing a display example of a flowchart displayed when the display terminal of the work support system of the embodiment receives the flowchart data shown in Fig. 11;

FIG. 13 is a diagram showing a display example of a flowchart displayed when the display terminal of the work support system of the embodiment receives the flowchart data shown in FIG. 11.

FIG. 14 is a diagram showing a display example of a flowchart when the abnormal signal information transmitted from the device includes a plurality of abnormal IDs.

FIG. 15 is a diagram showing a display example of a flowchart when the abnormal signal information transmitted from the device includes a plurality of abnormal IDs.

FIG. 16 is a diagram showing a display example of a flowchart when the abnormal signal information transmitted from the device includes a plurality of abnormal IDs.

FIG. 17 is a diagram showing an example in which an operator performs an operation on a flowchart displayed on a display terminal, and changes the display format to display.

FIG. 18 is a diagram showing an example when elements other than the current position and cause candidates of the flowchart are briefly displayed.

FIG. 19 is a diagram showing an example when the current position is changed by the operation of the flowchart in FIG. 18, and the simple display of the elements immediately after the current position is changed to a normal display.

FIG. 20 is a diagram showing an example of a screen configuration displayed when an operator operates a flowchart displayed on a display terminal.

FIG. 21 shows any one of the memorandum of the text input by the operator or the photo taken by the operator based on the history of the flowchart displayed on the operation display terminal. Figures of one or more output file files.

FIG. 22 shows any one of the plurality of display terminals, each of which displays the operation history of the flowchart received by the plurality of display terminals, the memorandum or voice memo input by the operator, and the photo taken by the operator. A diagram of an example of a flowchart generated by the operation information managed by the operation management section of the operation information created above.

Fig. 23 is a diagram showing a hardware configuration of a work support device of a work support system according to an embodiment.

FIG. 24 is a diagram showing a hardware configuration of a display terminal of the work support system of the embodiment.

Hereinafter, the work support device, work support system, work support method, and work support program according to the embodiments of the present invention will be described with reference to the accompanying drawings. The following embodiments are merely examples, and various changes can be made within the scope of the present invention.

"1" composition

FIG. 1 is a schematic diagram showing a configuration of a work support system according to an embodiment of the present invention. As shown in FIG. 1, the work support system of this embodiment includes a work support device 100 as a flowchart data generating device, and one or more display terminals 200 as a flowchart display device. The work support device 100, one or more display terminals 200, and one or more devices 300 as the monitoring target devices can communicate through the network 400, for example. The work support device 100 is, for example, a server device. The work support device 100 may be a general-purpose computer. The display terminal 200 is a device used by an operator at a work place. Display terminal The 200 series is, for example, a tablet terminal, a smart phone, a personal computer, and the like. The machine 300 is, for example, equipment, devices, and the like in a factory.

The work support device 100 is a device that can implement a work support method according to an embodiment. The work support device 100 manages a case database that records the state of the machine and the cause of the abnormality when the machine is abnormal, and an order database that records the order in which the operator should respond to the cause of the abnormality. The database managed by the work support device 100 may be stored in a memory device provided in the work support device 100 or may be stored in an external memory device connected to the work support device 100. When the operation support device 100 receives abnormal signal information indicating an abnormality from the machine 300, it extracts the cause candidate data of abnormality 1 or more from the case database based on the abnormal signal information, and extracts the candidate data of more than 1 reason from the sequence database The associated abnormal correspondence sequence data is created, and flowchart data for displaying a flowchart showing the abnormal correspondence sequence based on the abnormal correspondence sequence data is generated and transmitted to the display terminal 200. The display terminal 200 displays a flowchart based on the received flowchart data.

FIG. 2 is a functional block diagram schematically showing the work support device 100 of the work support system of the present embodiment. As shown in FIG. 2, the work support device 100 includes a database management unit 101, a data extraction unit 102 as a cause candidate extraction unit, a flowchart data generation unit 103, a communication unit 104, and a display and management terminal. 200 The operation management section 105 which transmits information on the operation and operation status of the operator. In the example shown in FIG. 2, the operation support device 100 is directly or through the network 400 connected to an external memory device storing the case database 110 and the sequence database. The work support device 100 may also replace an external memory device or have a memory device in addition to the external memory device.

The database management unit 101 manages a case database 110 that records the state of the machine and the cause of the abnormality when the machine is abnormal, and an order database 120 that records the order of abnormal response that the operator should perform for the cause of the abnormality. The case database 110 records the history of abnormalities that occurred in one or more devices in the past. The sequence database 120 is for each of more than one machine, and records the corresponding sequence to be taken by the operator when an abnormality occurs in the machine. The database management unit 101 may also update the case database 110 when an abnormal case occurs.

The data extraction unit 102 is a case candidate 110 that extracts one or more reasons for the abnormality based on the abnormal signal information when the equipment 300 receives abnormal signal information indicating an abnormality. In other words, the data extraction unit 102 generates, from the past abnormal history information obtained from the case database 110, candidate cause data of 1 or more that is the same as or similar to the abnormal signal information received by the device 300, and serves as a candidate for the cause. At a glance.

The flowchart data generating unit 103 is an abnormal correspondence sequence data extracted from the sequence database 120 and associated with one or more cause candidate data extracted by the data extraction unit 102.

The operation management unit 105 receives input information (operation information, operation progress information, photos, memo, voice memo, etc.) of the operator obtained through the display terminal 200, and records it in an external memory device, thereby managing the input information . The work management unit 105 may also instruct the flow chart data generated by the flow chart data generating unit 103 to change based on the received input information.

The communication unit 104 performs communication such as transmitting flowchart data to the display terminal 200 through the network 400.

FIG. 3 is a diagram schematically showing a display of the work support system of this embodiment. A functional block diagram of the terminal 200 is shown. The display terminal 200 shown in FIG. 3 includes a flowchart data acquisition section 201, a flowchart configuration section 202, a flowchart display processing section 203, a communication section 204, and an operation information management section 205. The display terminal 200 is directly or through the network 400 and connected to the display unit 210 that displays pictures. The display terminal 200 may have a display section instead of or in addition to the display section 210 as a part of the display terminal 200. In addition, the display terminal 200 is directly or through the network 400 and is connected to an input unit 220 for an operator to perform an input operation. The display terminal 200 may also replace the input section 220 or have an input section (such as a touch panel) as a part of the display terminal 200 in addition to the input section 220. The display terminal 200 may be provided with an external memory device.

The flowchart data acquisition unit 201 acquires flowchart data from the work support device 100 through the communication unit 204.

The flowchart arranging unit 202 arranges the elements of the flowchart obtained by the flowchart data obtaining unit 201 in a flowchart format in a drawing area of a video memory (for example, a flash memory of FIG. 24 described later).

The flowchart display processing unit 203 displays the elements of the flowchart arranged by the flowchart arrangement unit 202 in the drawing area on the display unit 210.

The communication unit 204 transmits and receives data to and from the work support device 100 through the network 400. The communication unit 204 is, for example, a network interface.

The operation information management unit 205 is provided with: when the operator operates the flowchart displayed on the display unit 210 of the display terminal 200 through the input unit 220, recording the operation history of the flowchart provided by the operator, and the photographed by the operator The function of transmitting the operation information to the work support device 100 through the communication part 204, such as a photo of the user and a memo (for example, a document) entered by the operator. this In addition, the operation information management unit 205 is provided with: when an operator operates the flowchart displayed on the display unit 210 of the display terminal 200 through the input unit 220, recording an operation history and an operator using the flowchart provided by the operator; The photographed picture and a memo inputted by the operator (such as a document in this document) cause the display terminal 200 to perform a function of displaying according to such operation information.

Fig. 4 is a functional block diagram schematically showing the machine 300 in this embodiment. The machine 300 shown in FIG. 4 includes an abnormal signal information transmission unit 301. The abnormal signal information transmission unit 301 transmits abnormal signal information to the operation support device 100 through the network 400 when an abnormality of the own device is detected.

"2" action

FIG. 5 is a sequence diagram showing a display operation of a flowchart of the work support system of the present embodiment.

If an abnormality occurs in the device 300 and the device 300 detects the abnormality (step S301), the device 300 transmits the abnormal signal information to the work support device 100 (step S302).

If the communication unit 104 of the work support device 100 receives abnormal signal information (step S101), the data extraction unit 102 retrieves an abnormal case of a past machine similar to the received abnormal signal information from the case database 110 (step S102) and generates A list of cause candidates for abnormality (step S103). In addition, the flowchart data generating unit 103 searches the sequence database 120 to search the cause correspondence list associated with each cause candidate list generated by the data extraction unit 102 for the abnormal correspondence order (step S104), and generates flowchart data (step S105). ) To transmit the flowchart data to the display terminal 200 (step S106).

If the display terminal 200 is received by the flowchart data acquisition unit 201 Flow chart data (step S201), the flow chart configuration section 202 analyzes the flow chart data, and arranges the elements of the flow chart in the drawing area in the form of a flow chart (step S202). The flow chart display processing section 203 will use the flow chart configuration section A flowchart arranged at the drawing area 202 is displayed on the display unit 210 (step S203).

FIG. 6 is a diagram showing an example of the case database 110 managed by the database management unit 101 of the work support device 100 of the work support system of the present embodiment in a tabular format. In FIG. 6, in the field of the abnormal case, it shows: “case ID”, “occurrence date and time”, “abnormal ID”, “abnormal content”, “tracking data”, “abnormal cause ID”, "Exception Cause", "Disposal". An example of a plurality of abnormalities is shown in FIG. 6.

The "case ID" is identification information (for example, "0001", "0002", etc.) that specifies the processing shown in the flowchart. The "occurrence date and time" is the information of the year, month, day, and time when the abnormality occurred. "Abnormal ID" is identification information for identifying an abnormality (for example, "E101", "E201", etc.). The "abnormal cause ID" is identification information that identifies the cause of the abnormality (for example, "C104", "C201", etc.).

FIG. 7 is a diagram showing an example of a sequence database 120 managed by the database management unit 101 of the work support device 100 of the work support system of the present embodiment in a tabular format. In FIG. 6, the fields corresponding to the order of abnormality include “abnormal ID”, “element ID”, “element type”, “content”, “previous element”, and “after element”. FIG. 7 shows the order of plural abnormalities.

The “element ID” is identification information (for example, “001” to “009”) that identifies the element of the displayed flowchart (that is, the block of the flowchart). The "element type" is information (for example, "start", "judgment", "processing", etc.) which shows the kind of element of the displayed flowchart. "Content" means the corresponding The content of the element's job. The "previous element" is the information of the element ID that was processed before 1 step. The "next element" is information indicating an element ID to be processed after one step.

FIG. 8 is a diagram showing an example of the flowchart data generated by the flowchart data generating unit 103 in a tabular format. In the example in FIG. 8, if the operation support device 100 receives abnormal signal information with “Abnormal ID” “E101”, the data extraction unit 102 extracts 1 or more “Abnormal ID” “E101” from the case database 110. Of abnormal cases (five abnormal cases in Figure 8). The flowchart data generating unit 103 obtains the abnormality corresponding sequence with “Exception ID” “E101” from the sequence database 120, and generates probability data indicating the probability (%) of each cause candidate. In the example in FIG. 8, there are two abnormal cases in which the “Exception Cause ID” is “C102” among the five abnormal cases in which the “Exception ID” is “E101” recorded in the case database 110. In addition, there is one abnormal case with an "Exception Cause ID" of "C101", one abnormal case with an "Exception Cause ID" of "C103", and one abnormal case with an "Exception Cause ID" of "C104". Therefore, the probability of the "lead L defective" of the abnormal case with the "abnormal cause ID" being "C102" is 40%, and the probability of the abnormal cases with the "abnormal cause ID" being "C101", "C103", and "C104" are 20%.

FIG. 9 is a diagram showing an example of a flowchart displayed on the display terminal 200 of the work support system of the present embodiment. FIG. 9 shows a case where a flowchart is generated from the flowchart data of the abnormality ID “E101” in FIG. 8. Fig. 7 shows the shape of the elements by "elements", "judgment", and "processing" according to the element types of the flowchart, and the elements are generated from the previous and next elements of the flowchart data. The relationship between the "Probability" is displayed together.

FIG. 10 is a diagram showing an example of a sequence change of a flowchart displayed on the display terminal 200 of the work support system of the present embodiment. FIG. 10 shows how the work order is changed after the abnormal response order of “lead L defective” with the highest probability of cause candidates is given earlier than the abnormal order of responses for other cause candidates. That is, FIG. 10 is an example when the display terminal 200 considers the probability of a cause candidate and arranges the elements of the flowchart in order of the probability from high to low.

FIG. 11 is a table format showing flowchart data generated by the flowchart data generating unit 103 of the work support device 100 according to the present embodiment, with “work place”, “work time”, and “item information” added. Figure of example of data. The example in FIG. 11 shows the abnormal correspondence order with “Exception ID” as “E201”, the place where the operator executes the abnormal correspondence order, that is, the “working place” is “common”, “location 1”, "Location 2", "Element category" is "Judgment" and "Processing", and "Operation time" is set to indicate the predicted operation time. For "Element category" is "Processing", it is set to be used when executing the abnormal response sequence Examples of "item information" for tools, devices, parts, etc. The "working time" is a predicted working time based on the working time at the time of past abnormal response. The "item information" indicates information of parts, tools, and the like required to perform an abnormal response sequence (that is, disposal).

12 and 13 are diagrams showing display examples of the flowcharts displayed when the display terminal 200 receives the flowchart data shown in FIG. 11. In the example shown in FIG. 12, a flowchart is constituted by the elements of “working place” as “common” and “site 1”. In the example in Figure 13, "Working place" is "Communication" and "Place 2" elements constitute a flowchart. In addition, the element system whose "element type" is "judgment" and "processing" is displayed as "predicted operation time", and the element system where "element type" is "cause candidate" is displayed as "predicted cumulative operation time". In addition, the element whose "element type" is "processing" shows how the item information is displayed. However, the displays shown in FIGS. 12 and 13 are merely examples, and the display terminal 200 may use other display methods such as displaying a list of required items on other screens different from the flowchart.

FIG. 14, FIG. 15, and FIG. 16 are diagrams showing an example of a case where a plurality of abnormality IDs are combined and a flowchart is displayed when the abnormal signal information transmitted by the device 300 includes a plurality of abnormality IDs.

FIG. 14 is an example of a flowchart when the “Exception ID” is “E301”, and FIG. 15 is an example of a flowchart when the “Exception ID” is “E302”. When abnormal signal information including a plurality of "abnormal IDs" of "E301" and "E302" is transmitted from the device 300, the work support device 100 operates as follows, for example. First, the data extraction unit 102 extracts abnormal cases with “Exception ID” of “E301” and “E302” from the case database 110, and the flowchart data generation unit 103 obtains “Exception ID” of “E301” and “E301” from the sequence database 120. "E302" is the abnormal correspondence sequence data, and the flowchart data is generated based on the abnormal correspondence sequence data. Thereby, as shown in FIG. 16, the display terminal 200 can display a flowchart obtained by merging (ie, merging) the flowcharts whose “Exception ID” is “E301” and “E302”.

FIG. 17 shows that when the operator performs operations on the flowchart displayed on the display terminal 200, the processing completed elements are displayed in mutually different display forms, the elements indicating the current position where the processing is currently being performed, and the judgment is performed. This is an example of an unselected element. The example in Figure 17 shows the operation The operator selects NO in the judgment of "Element ID" "002", and if the current position is moved from "Element ID" "002" to "Element ID" "004", the display is displayed in "Element ID" "002" The completed mark (for example, the "check mark") is a non-display of the elements (that is, the elements of "element ID" "003") that have not been selected in the judgment of "element ID" "002" An example in which the determination of "element ID" "004" which is the current position shows a mark (that is, highlighting) indicating the current position. Among them, the mark indicating the processing or the mark indicating the current position shown in FIG. 17 is an example, and the color or brightness may be changed, or other display methods such as adding an arrow may be displayed.

Figures 18 and 19 show elements other than the current position and cause candidates of the flow chart briefly. When the current position is changed by the operation of the flow chart, the element display immediately after the current position is changed to a general display. An example. The abbreviated display includes a deleted display, a reduced display, and the like. In the example in FIG. 18, the element at the current position is the beginning of "element ID" "001". Generally, the judgment of "element ID" "002" immediately after the current position and the "element ID" "" 003 "," 004 "," 005 ", and elements other than these are briefly displayed. In addition, in the example in FIG. 19, it is shown that the element at the current position is judged to transition to "element ID" "002", and the process 1 and "element ID" of "element ID" "006" immediately after the current position Judgment 2 of "007" is an example in which display is changed from a simple display to a normal display. Among them, the abbreviated display shown in Figs. 18 and 19 is an example, and other abbreviated display methods such as the number of elements of the flowchart may also be displayed.

FIG. 20 is a diagram illustrating an example of a screen configuration displayed when an operator operates a flowchart displayed on the display terminal 200. In the example in Figure 20, The buttons of "Yes" and "No" are displayed on the screen. When the operator presses the "Yes" or "No" button, the selection of YES or NO among the judgment elements can be input. In addition, in the example in FIG. 20, the "Photo" button and the "Memo" button are displayed. The operator presses the "Photo" button to take a picture, and the operator can press the "Memo" button to enter Examples of the screen composition of this memo and voice memo. The input operations can be performed by the input unit 220 shown in FIG. 3. In addition, these input operations can also be touch panel operations.

FIG. 21 is an example of a document file output based on a history of a flowchart displayed by the operator operating the display terminal 200 and any one or a plurality of memorandums or photos taken by the operator. Illustration. In the example in FIG. 21, the history of the operation flowchart is "Element ID" "002", which means that the "check mark" is displayed and the disposal is completed. In addition, select "NO" in the judgment of "Element ID" "002", and the processing after YES is not displayed, and "voltage 10V" is entered in the memo of this text. In addition, the current position of the flowchart is "element ID" "004", and the element is highlighted.

FIG. 22 is a diagram showing a job management unit that displays operation information generated by any one or more of the photos received by the plurality of display terminal 200 from the operations performed in the flowchart performed on each of the plurality of display terminal 200. An example of a flowchart generated by the operation information managed by 105.

In the example of Fig. 22, as shown in Figs. 12 and 13, it is shown that if the operator of "operator ID" "00001" and the operator of "operator ID" "00002" operate the "place" in parallel In each flowchart of "1" and "Site 2", the operator of "operator ID" "00001" is displayed on the screen of display terminal 200 held by the operator of "operator ID" "00001" An example of the operation history of another operator and the operation history of another operator with "operator ID" "00002".

FIG. 23 is a diagram showing the hardware configuration of the work support device 100 of the work support system of the present embodiment. As shown in FIG. 23, the operation support device 100 includes a processor 11 as an information processing unit, a flash memory 12 as a memory unit, a DRAM (Dynamic Random Access Memory) 13 and a memory. Device 15, and communication I / F (interface) 14. The memory device 15 is composed of, for example, an HDD (Hard Disk Drive), and records content, content information, history information, and the like.

The processor 11 is a device that executes an OS (Operating System), various programs (including the operating support program of this embodiment), and firmware. The processor 11 accesses the DRAM 13 and the like as necessary to perform each area of the operating support device 100. Block control. The flash memory 12 is a non-volatile memory such as an OS, a program, and a firmware executed by the recording processor 11. The DRAM 13 is a volatile memory that temporarily stores the OS, programs, and data when the processor 11 executes a program or the like. The communication I / F 14 is composed of, for example, a network interface card, and performs communication processing with the display terminal 200 as a client terminal via the network 400.

FIG. 24 is a diagram showing a hardware configuration of the display terminal 200 of the work support system of the present embodiment. As shown in FIG. 24, the display terminal 200 includes a processor 21 as an information processing section, a flash memory 22 as a storage section, a DRAM 23 and a storage device 25, a communication I / F 24, and a display I / F 26. The memory device 25 is, for example, an HDD (Hard Disk Drive).

The processor 21 is a device that executes an OS, various programs, firmware, and the like, and accesses the DRAM 23 and the like as necessary to perform each area of the display terminal 200. Block control. The flash memory 22 is a nonvolatile memory such as an OS, a program, and a firmware executed by the recording processor 21. The DRAM 23 is a volatile memory that temporarily stores the OS, programs, and data when the processor 21 executes a program or the like. The communication I / F 24 is composed of, for example, a network interface card and the like, and performs communication processing with the work support device 100 as a server device via the network 400. The display I / F26 is a process for synthesizing the inputted image signal and a GUI (Graphical User Interface) screen, so that the display unit (for example, 210 in FIG. 3) displays an image. The display unit may be a part of the display terminal 200.

"3" effect

As described above, according to the present embodiment, when an abnormality occurs in the machine 300, it is possible to screen out the cause of the abnormality based on past abnormal cases, and generate a flow of work sequence to display the corresponding cause of the abnormality in a flowchart form. Work support device 100 for drawing data.

In addition, a work support system including a display terminal 200 that displays flowchart data generated by the work support device 100 can be provided.

In addition, the display terminal 200 displays the entire operation sequence in a flowchart format. Therefore, the operator can view the entire operation content and can roughly grasp the time consumed by the entire operation.

In addition, if the predicted operation time or the estimated accumulated operation time is displayed on the flowchart, the operator can accurately grasp the time consumed by the entire operation.

In addition, if the item information is displayed on the flowchart, the items required for the operation can be grasped, and the operation can be speeded up.

In addition, when the operation support device 100 generates flow chart data, The occurrence probability data of the cause candidate is generated, and the display terminal 200 can display the occurrence probability of the cause candidate in a flowchart. In addition, by arranging the elements of the flowchart in descending order of occurrence of cause candidates, the time required to find the cause can be shortened.

In addition, when the work support device 100 generates flow chart data, the display terminal 200 can extract the elements of the same flow chart from the work site by including the work site information in the elements, and the display is composed only of the work with the same work site. Flowchart. In this case, the operator can reduce the number of round trips at a remote work site. In addition, by arranging the same worker in each of the same work places, the moving time can be shortened, and as a result, the work time can be shortened.

In addition, if the operator operates the flowchart displayed on the display terminal 200, the elements that have been processed, the elements at the current position, and the elements that have not been selected according to the judgment can be changed to different display formats. In the situation shown above, the operator can easily confirm the operation status on the flowchart.

In addition, the elements of the flowchart may be displayed briefly (for example, the display is partially omitted), and the simple display of the elements of the flowchart is changed to a general display by the operation of the flowchart. For example, if the display terminal 200 is a terminal with a small screen like a smart phone, the required information can be displayed larger and the display can be easily viewed.

In addition, when the display terminal 200 records the operation history using the flowchart provided by the operator, the photo taken by the operator, and the entered memo, and the operation information is transmitted to the operation support device 100, the operation is performed. The operation management unit 105 of the support device 100 receives operation information, and causes the flowchart data generation unit 103 to generate flowchart data to which such operation information has been added, so that the operator can change the operation sequence of the flowchart. In addition, information such as know-how can be added to the flowchart.

In addition, according to the history of the flowchart displayed on the operator's display terminal 200 and any one or more of the memo entered by the operator or the photo taken by the operator, the document file is transmitted to the operation support device 100 and borrowed. Therefore, the operator can share the operation history with a third party (other operator).

In addition, the display terminal 200 includes operation information obtained by receiving at least one of the operation history of the flowchart, the text memo or voice memo input by the operator, and the photo taken by the operator, and manages the operation. In the operation support device 100 of the information operation management unit 105, a third party having authority can view the flowchart and the operation history, and the third party in a remote place can confirm the operation progress status of the operator who operates the display terminal 200.

In addition, the job management unit 105 manages operation information performed by the plurality of display terminals 200, so that when a plurality of operators hold the display terminals 200 and perform work in parallel, they can check the progress status of each other's work while Do your homework.

Claims (16)

An operation support device, comprising: a communication unit that communicates with a display terminal and a device displaying a flow chart; and a management database that records a state of the device when the device is abnormal, and an example of a cause of the abnormality. And the database management department of the sequence database which records the abnormal response sequence that the operator should perform for the cause of the abnormality; when the abnormality signal information indicating the abnormality is received by the aforementioned machine, according to the foregoing abnormal signal information, the foregoing case data The database extracts a data extraction unit of 1 or more cause candidate data indicating the cause candidates of the abnormality; and an abnormal correspondence sequence data associated with the 1 or more cause candidate data is extracted from the sequence database to generate the data indicating the The flowchart data displayed in the flowchart of the abnormal correspondence sequence of the abnormal correspondence sequence data is transmitted from the communication unit to the flowchart data generation unit of the display terminal. For example, the operation support device of the first scope of the patent application, wherein the aforementioned data extraction unit extracts the above-mentioned cause candidate data of 1 or more from the aforementioned abnormal signal information and the aforementioned case database, and generates each of the above-mentioned cause candidate data of 1 or more For the occurrence probability data of the occurrence probability, the flowchart data generation unit generates the flowchart data including the occurrence probability data. For example, the operation support device of the scope of application for patents 1 or 2 further includes an operation management unit that receives input information inputted by the operator of the display terminal through the communication unit, and manages the input information. The flowchart data generating unit changes the flowchart data based on the input information managed by the job management unit. An operation support system includes: a display terminal; an operation support system of an operation support device that communicates with the machine and the display terminal; the operation support system includes: the display terminal with a display flowchart Machine and the communication unit that communicates with the aforementioned machine; manages and records the state of the aforementioned machine when the aforementioned machine is abnormal, a database of case examples of the cause of the aforementioned abnormality, and records the operator's corresponding response to the cause of the aforementioned abnormality The database management department of the sequential sequence database; when the above-mentioned machine receives abnormal signal information indicating an abnormality, according to the abnormal signal information, the case database is extracted from the above-mentioned case database to indicate more than 1 cause candidate data indicating the cause of the abnormality. A data extracting unit; and extracting, from the aforementioned sequence database, abnormal correspondence order data related to the above-mentioned cause candidate data, and generating flowchart data for displaying a flowchart showing the abnormal correspondence order based on the aforementioned abnormal correspondence order data. , Sent from the aforementioned communication department to the aforementioned display Terminal information generation unit flowchart. For example, the operation support system for the fourth scope of the patent application, wherein the aforementioned display terminal has: A flowchart obtaining unit that obtains the aforementioned flowchart data; a flowchart arranging unit that arranges the elements of the flowchart in a flowchart format in a drawing area of the video memory; and displays a flowchart of the data in the drawing area on the display unit Processing department. For example, the operation support system for the fifth item of the patent application, wherein the flowchart configuration section arranges the elements of the flowchart in the flowchart area in the order of the occurrence probability of the cause candidates from high to low. For example, the operation support system for the scope of patent application No. 5 wherein the aforementioned flowchart information includes the workplace information representing the workplace according to each flowchart element, and the flowchart configuration section extracts the aforementioned workplace as the same flowchart. The elements are arranged in a flow chart format in the drawing area. For example, the operation support system of any of the items 5 to 7 in the scope of patent application, wherein the aforementioned flowchart data includes operation time information for each flowchart element, and the aforementioned flowchart configuration section Each of the estimated work time consumed and the estimated accumulated work time when an arbitrary path of the flowchart is tracked are arranged in the drawing area. For example, the operation support system according to any one of claims 5 to 7, wherein the aforementioned flowchart information includes item information for each flowchart element, and the aforementioned flowchart configuration section will be in each of the elements of the flowchart. The required item information is placed in the drawing area together with the elements of the flowchart. If you apply for an operation support system in any of the items 5 to 7, It also includes one or more input units for changing, adding, and deleting the connection relationship of the elements of the flowchart. For example, the operation support system of the tenth aspect of the patent application, wherein the flowchart configuration unit is based on any one or more of changes, additions, and deletions of the connection relationship of the components of the flowchart, and the elements of the flowchart are described in the foregoing. Zone for reconfiguration. For example, the operation support system according to any one of claims 5 to 7, wherein the flowchart configuration unit is a component of the aforementioned flowchart for judgment processing, and non-displayed the elements of the divergent destination that are not selected. Elements of the flowchart are redrawn in the aforementioned drawing area. For example, the operation support system according to any one of claims 5 to 7, in which the flowchart configuration section changes any of the elements of the flowchart to a general display and a simplified display that is more simplified than the general display. One. For example, the operation support system of any one of the items 5 to 7 of the scope of patent application, in which the aforementioned flowchart configuration section displays the traced elements in different display forms when the current position is changed by the operation of the flowchart. Elements with current position. A work support method is a work support method performed by a work support device that communicates with a display terminal and a machine displaying a flow chart, and is characterized by having a management record of a state of the machine when the machine is abnormal, The database of cases related to the cause of the abnormality and the sequence database of the sequence of the abnormality corresponding to the cause of the abnormality recorded by the operator; when the abnormality signal information indicating the abnormality is received by the aforementioned machine, For the abnormal signal information, the above-mentioned case database extracts a step of 1 or more cause candidate data indicating the cause of the abnormality; and the sequence database extracts abnormal correspondence sequence data related to the above-mentioned cause candidate data to generate And Steps for transmitting the flowchart data displayed on the flowchart representing the abnormal correspondence order based on the abnormal correspondence order data to the display terminal. An operation support program characterized in that a computer serving as an operation support device that communicates with a display terminal and a device displaying a flow chart executes the following processing: managing and recording a state of the device when the device is abnormal, and The case database of the cause of the abnormality, and the processing of the sequence database that records the order of the abnormality corresponding to the cause of the abnormality; when the abnormality signal information indicating the abnormality is received by the aforementioned machine, according to the foregoing abnormal signal information, The processing of extracting 1 or more cause candidate data indicating the cause of the abnormality from the aforementioned case database; and extracting the abnormal correspondence sequence data related to the 1 or more cause candidate data from the sequence database, and generating the indication The flowchart data displayed according to the flowchart of the abnormal correspondence sequence of the aforementioned abnormal correspondence sequence data is transmitted to the aforementioned display terminal for processing.