TW201903625A - Fangzhong Robot Automatic Reply System - Google Patents

Abstract

The invention relates to a real estate service automatic reply system, which is applied in the automatic customer service management environment of the real estate industry and comprises: a database, an automatic message reply module, a keyword automatic response module, and a processing module. With this system, customers will be provided with automatic response to real estate issues, and when customers query specific real estate keywords, the system can automatically respond the real estate information to customers for understanding, achieving the effects of online real estate robots automatic response. The message that is automatically replied and the content automatically responded to the keywords can be texts, images, sounds, images, or hyperlinks.

Description

Fang Zhong robot automatic response system

The present invention relates to a robot customer service system, and more particularly, to a robot customer service system for automatic response to a robot in a housing agency.

With the development of technology and the popularity of the Internet, modern people are increasingly pursuing fast and convenient lifestyles. And as everyone uses smart phones, modern people have the habit of directly consulting customer service staff online for any questions. However, if there is a large number of customer service consulting requirements at the same time, due to the limited customer service, it will be difficult to respond at a large scale at the same time.

In addition, the labor cost is expensive, and the labor can not stand by 24 hours at any time. Once the working hours are too long, the service quality decreases and the error increases greatly.

As far as the real estate industry is concerned, the development of information technology and technological housing is an irreversible trend. Therefore, how to use artificial intelligence to develop a dedicated robot customer service system for Fangzhongye is the direction that industry players want to strive for research and development breakthroughs.

In view of this, the present invention provides an Fangzhong robot automatic response system.

In order to achieve the above objective, the present invention provides an automatic response system for a smart house robot, which is applied in the real estate customer service management environment of Fang Zhongye. Response data; automatic message response module; keyword automatic response module; and processing module, which responds to the consultation request sent from the smart device through the network, and enables the automatic message response module to read the corresponding database The pre-set reply to the real estate sample data for the consultation request is processed and processed, and the system will automatically send the real estate auto-reply message generated after processing to the smart device via the network for automatic reply; and the processing module can respond to the smart The real estate keyword request sent by the device through the network, so that the keyword automatic response module will read the real estate keyword response data corresponding to the real estate keyword request to the database and process it. The system will then process the generated Real estate keyword auto-response messages are sent back to smart devices via the Internet To respond.

The following will explain the content of the present invention through an embodiment, which relates to an automatic response system of Fang Zhong robot, which is applied in Fang Zhongye's automatic customer service management environment. However, the embodiments of the present invention are not intended to limit any particular environment, application, or special way of implementing the present invention. Therefore, the description of the embodiments is only for the purpose of explaining the present invention, rather than limiting the present invention. It should be noted that, in the following embodiments and drawings, components that are not directly related to the present invention have been omitted and not shown; and for the sake of simplicity, the dimensional relationship between the components is not drawn according to the actual scale.

As shown in Figure 1, it is a Fang Zhong robot automatic response system 1, which is used in Fang Zhongye's automatic customer service management environment. It includes a database 12, an automatic message response module 14, and a keyword automatic response module. 16 and processing module 10.

Database 12, which stores preset response real estate sample data 122 and real estate keyword response data 124;

Automatic message reply module 14;

Keyword Auto Response Module 16; and

The processing module 10 responds to the consultation request sent from the smart device through the network, and enables the automatic message reply module 16 to the database 12 to read the preset reply real estate sample data 122 corresponding to the consultation request and process it. System 1 then sends the auto-reply message of real property generated after processing it back to the smart device via the network for automatic reply.

In short, the above means that the system 1 can reply the corresponding real estate data to the user according to the set script content. After the user enters this system 1, by clicking on a preset interface button displayed on the smart device by the system 1, the system 1 will reply the corresponding real estate automatic reply message for the user to watch. The content of the reply, that is, the real estate automatic reply message can be a text message, a picture message, a voice message, an image message, or a hyperlink.

And the processing module 10 can respond to the real estate keyword request sent from the smart device through the network, and use the keyword automatic response module 16 to database 12 to read the real estate keyword response corresponding to the real estate keyword request. The data 124 is processed, and the system 1 sends the automatic response message of the real estate keywords generated after the processing back to the smart device through the network for automatic response.

Different from the previous one, it adopts a similar preset script response mode; the keyword response here refers to the system 1 setting response to certain keywords of real estate, so that only when the user enters those keywords, the system 1 Only then will corresponding auto-response messages for the real estate keywords be generated.

Similarly, the response content, that is, the real estate keyword automatic response message can be a text message, a picture message, a voice message, an image message, or a hyperlink.

In addition, the Fang Zhong robot automatic response system 1 can further include a push module 18, and the processing module 10 can respond to the system push command, so that the push module 18 generates a real estate push message, and the system 1 pushes the real estate again. Broadcast messages to smart devices.

In addition, the Fang Zhong robot automatic response system 1 can further include an activity module 20, and the processing module 10 can respond to the system activity instructions, thereby causing the activity module 20 to generate real estate activity messages, and the system 1 transmits the real estate activity messages to wisdom Type device. The so-called event messages include, but are not limited to, real estate promotions and offers, or interactive real estate game programs.

In short, Fang Zhong's intelligent robot response system 1 is to use this preset response mode to achieve the so-called automated customer service, which can effectively reduce manpower and achieve round-the-clock robot customer service. In the case of automatic correspondence, only real people are imported for subsequent processing.

It is worth mentioning that the smart device can be a smartphone, a tablet, a desktop or a laptop.

As shown in Figure 2, it is an overall architecture diagram of the information exchange between Fang Zhong robot automatic response system 1 and smart device 80, which is also applied to Fang Zhongye's automatic customer service management environment, which includes database 12, The automatic message reply module 14, the keyword automatic response module 16, and the processing module 10. The same points as in Figure 1 will not be described in detail in Figure 2.

Database 12, which stores preset response real estate sample data 122 and real estate keyword response data 124;

Automatic message reply module 14;

Keyword Auto Response Module 16; and

The processing module 10 responds to the consultation request 101 transmitted from the smart device 80 through the network 100, and enables the automatic message response module 16 to the database 12 to read the preset response real estate sample data corresponding to the consultation request 101 122 After processing, the system 1 sends an automatic reply message 201 to the smart device 80 via the network 100 for automatic reply.

In short, the above means that the system 1 can reply the corresponding real estate data to the user according to the set script content. After the user enters this system 1, by clicking on a preset interface button displayed on the smart device 80 by the system 1, the system 1 will reply the corresponding real estate automatic reply message 201 for the user to watch. The content of the reply, that is, the real estate automatic reply message 201 may be a text message, a picture message, a voice message, an image message, or a hyperlink.

In addition, the processing module 10 can respond to the real estate keyword request 103 transmitted from the smart device 80 through the network 100, so that the keyword automatic response module 16 to the database 12 can read the real estate corresponding to the real estate keyword request 103. The keyword response data 124 is processed, and the system 1 then sends the real-time keyword automatic response message 203 generated by the system 1 to the smart device 80 via the network 100 for automatic response.

Different from the previous one, it adopts a similar preset script response mode; the keyword response here refers to the system 1 setting response to certain keywords of real estate, so that only when the user enters those keywords, the system 1 Only then will the corresponding real estate keyword automatic response message 203 be generated.

Similarly, the response content, that is, the real estate keyword automatic response message 203 may be a text message, a picture message, a voice message, an image message, or a hyperlink.

Please refer to FIG. 3 for reference. The automatic response system 1 of Fangzhong Robot can further include a push module 18, and the processing module 10 can respond to the system push instruction 301, so that the push module 18 generates a real estate push message 303. Then, the system 1 sends the real estate push message 303 to the smart device 80 again.

Please also refer to FIG. 4 for reference. The Fangzhong robot automatic response system 1 can further include an activity module 20, and the processing module 10 can respond to the system activity instruction 401, so that the activity module 20 generates a real estate activity message 403. System 1 The real estate activity message 403 is then transmitted to the smart device 80. The so-called event information 403 includes, but is not limited to, real estate promotional offers or interactive real estate game programs.

In short, Fang Zhong's intelligent robot response system 1 is to use this preset response mode to achieve the so-called automated customer service, which can effectively reduce manpower and achieve round-the-clock robot customer service. In the case of automatic correspondence, only real people are imported for subsequent processing.

It is worth mentioning that the smart device can be a smartphone, a tablet, a desktop or a laptop.

The above are merely preferred embodiments of the present invention, and are not intended to limit the scope of the present invention. Any equivalent changes or modifications made without departing from the spirit disclosed by the present invention shall be included in the following patents Within range.

‧‧‧Fangzhong Robot Automatic Response System

10‧‧‧Processing Module

12‧‧‧Database

14‧‧‧ Automatic Message Reply Module

16‧‧‧Keyword Auto Response Module

18‧‧‧ Push Broadcast Module

20‧‧‧Activity Module

122 ‧‧‧ Preset reply to real estate sample data

142‧‧‧Real estate keyword response data

80‧‧‧ smart device

100‧‧‧ Internet

2011‧‧‧ Consultation Request

2011‧‧‧Real estate auto reply message

103 · ‧‧‧Real estate keyword request

2003‧‧‧Real estate keyword auto response message

301‧‧‧System push instruction

303‧‧‧Real estate promotion message

401‧‧‧System Activity Instructions

403‧‧‧ Real estate activity information

Figure 1 is a schematic diagram of the Fang Zhong robot's automatic response system; Figure 2 is a schematic diagram of the overall structure of the Fang Zhong robot's automatic response system and intelligent devices for information exchange; Figure 3 is a Fang Zhong robot that also includes a push module The schematic diagram of the overall architecture of the information exchange between the response system and the smart device; and Figure 4 is the schematic diagram of the overall architecture of the information exchange between the Fangzhong robot's automatic response system and the smart device that also include the active module.

Claims (6)

A Fangzhong robot automatic response system, which is applied in Fangzhongye's automatic customer service management environment, includes: a database that stores a preset response to real estate sample data and a real estate keyword response data; an automatic message response A module; a keyword automatic response module; and a processing module, which responds to a consultation request sent from a smart device through the network, and thereby causes the automatic message to reply to the module to read the database It should consult the requested preset real estate sample data and process it, and the system will then send an auto real estate reply message generated after processing to the smart device via the network for automatic reply; and the processing module is It can respond to a real estate keyword request sent from the smart device through the network, and use this keyword to automatically respond to the module to the database to read and process the real estate keyword response data corresponding to the real estate keyword request , The system then sends an auto-response message for a real estate keyword generated after processing it back to the network Smart device for automatic response. According to the Fangzhong robot automatic response system described in the first patent application scope, the real estate automatic response message is a text message, a picture message, a voice message, an image message or a hyperlink. According to the Fangzhong robot automatic response system described in item 1 of the scope of patent application, the real estate keyword automatic response message is a text message, a picture message, a voice message, a video message, or a hyperlink. For example, the Fang Zhong robot automatic response system described in the first patent application scope, wherein the Fang Zhong robot automatic response system further includes a push broadcast module, and the processing module can respond to a system push instruction to make the The push broadcast module generates a real estate push message, and the system sends the real estate push message to the smart device. For example, the Fangzhong robot automatic response system described in the first patent application scope, wherein the Fangzhong robot automatic response system further includes an activity module, and the processing module can respond to a system activity instruction to make the activity module The team generates a real estate activity message, and the system sends the real estate activity message to the smart device. According to the Fangzhong robot automatic response system described in item 1 of the scope of patent application, the smart device is a smart phone, a tablet computer, a desktop computer, or a notebook computer.