TW201621712A - Method of operating a solution searching system and solution searching system - Google Patents

Abstract

A solution searching system includes a utility server, a model server, a database server, and a controller central server. The utility server is used to generate a first model input file according to a first issue description file. The model server is used to generate a first solution key according to the first model input file and a prediction an estimation model. The database server is used to read a first solution from a big an information database according to the first solution key. The controller central server is used to transfer the first issue description file to the utility server, to transfer the first model input file to the model server, to transfer the first solution key to the database server, and to output the first solution when receiving the first issue description file.

Description

Solution search system operation method and solution search system

The present invention relates to a solution search system, and more particularly to a solution search system that utilizes massive data and data exploration techniques.

In addition to being closely related to R&D technology, the success of a product requires a large number of tests to ensure product stability, especially for high-stability, high-reliability technology products such as industrial instruments, mobile devices, workstations, and individuals. For products such as computers or servers, the standards for quality control testing are more stringent. When a product is detected as a problem, it must be ensured by copying the problem, collecting and analyzing the relevant information, identifying possible causes of the problem, proposing possible solutions, and verifying the proposed solution. Being properly addressed, these processes can be not only time consuming, they can even lead to missed opportunities for the product to enter the market, and implementation must rely on the individual experience and professionalism of the engineer; that is, whether the engineer’s experience and professionalism will be sufficient It greatly affects the time required to propose a solution, and may also affect whether the proposed solution can completely solve the problem, resulting in the quality of the solution is difficult to grasp. In addition, because personal experience is not easy to pass on, even if the problem to be solved is the same or similar, different engineers may have to repeat the above process to get a solution. This practice is not only inefficient, but also ensures that the engineer can find the most appropriate. s solution.

In addition, for the same type of products, the proportion of the same or similar problems is very high. Although there have been solutions or archived solutions in the past, due to the wide variety of problems, the amount of information involved is quite large, plus The way the engineer describes the problem may be inconsistent, so it is difficult In a systematic way, it is difficult for engineers to find relevant solutions in terms of implementation, and it is difficult to achieve the purpose of sharing experience with engineers. So how to enable engineers to share their experiences and easily find possible solutions to reduce the time to solve product problems and improve the quality of solutions becomes an important issue.

One embodiment of the present invention provides a solution search system that can be applied to the development and maintenance of products such as industrial instruments, mobile devices, workstations, personal computers, or servers. The solution search system includes a computing server, a model server, a huge database, a database server, and a hub server. The computing server is configured to generate a first model input file according to the first problem description file. The model server is configured to generate the first solution code according to the first model input file and the prediction model. The database server is used to read the first solution from the huge database according to the first solution code. The central server is configured to: when receiving the first problem description file, transmit the first problem description file to the computing server, and transmit the first model input file generated by the computing server to the model server, and the model server The generated first solution code is transmitted to the database server and outputs the first solution that the database server reads from the huge database.

Another embodiment of the present invention provides a method of operating a solution search system. The solution search system includes a computing server, a model server, a huge database, a database server, and a hub server. The operation method of the solution search system comprises: when the hub server receives the first problem description file, the hub server transmits the first problem description file to the operation server; the operation server generates the first model input according to the first problem description file. The hub server transmits the first model input file to the model server; the model server obtains the first solution code according to the first model input file and the prediction model; the hub server transmits the first solution code to the database server The database server reads the first solution stored in the huge database according to the first solution code; and the central server outputs the first solution read by the huge database.

100, 200‧‧‧ Solution Search System

110‧‧‧ Computing Server

120‧‧‧Model Server

130‧‧‧ huge database

140‧‧‧Database Server

150‧‧‧Central Server

160‧‧‧Web server

170‧‧‧Modeling Server

A1‧‧‧First problem description file

B1‧‧‧ first model input file

C1‧‧‧First Solution Code

D1‧‧‧ first solution

A2‧‧‧Multiple second problem description files

B2‧‧‧Multiple second model input files

D2‧‧‧Multiple second solutions

D’2‧‧‧Multiple second solution codes

300, 400‧‧‧How to find a solution search system

S310~S370‧‧‧Steps

S410~S450‧‧‧Steps

FIG. 1 is a schematic diagram of a solution search system according to an embodiment of the present invention.

2 is a schematic diagram of a solution searching system according to another embodiment of the present invention.

FIG. 3 is a flow chart of an operation method of the solution searching system according to an embodiment of the present invention.

4 is a flow chart of an operation method of a solution search system according to another embodiment of the present invention.

1 is a schematic diagram of a solution search system 100 in accordance with an embodiment of the present invention. The solution search 100 includes an arithmetic server 110, a model server 120, a huge database 130, a database server 140, and a hub server 150. The computing server 110 can be used to generate the first model input file B1 according to the first problem description file A1. The first problem description file A1 is a problem description file that has not yet been solved. It can use text to describe information related to product system problems. The content can include descriptions of system problems and phenomena, subsystems to which system problems belong, and problems that occur ( That is, it can explain how to copy the problem), but it is not limited to the above information. In an embodiment of the present invention, the first problem description file A1 may use a fixed format (such as but not limited to a text file format such as csv, json, xml, etc.) to list information related to system problems, so that the computing server 110 can The content of the first problem description file A1 is relatively accurately interpreted to generate the first model input file B1. In other embodiments of the present invention, the first problem description file A1 may also use information in a non-fixed format text column related to system problems.

In an embodiment of the present invention, the computing server 110 may describe a text description attribute file of the file A1 according to the first problem. The attribute description file may be composed of a plurality of keywords, each of which is composed of a pair of attribute name and attribute value, and is one of the present inventions. In the embodiment, it can be described in the text format of json. When the first problem description file A1 uses non-fixed format text bar information related to system problems, the computing server 110 may also use a regular expression to identify the keyword name and the value of the obtained keyword. Furthermore, the computing server 110 can use standard word comparison The table is compared with the text of the first problem description file A1 to generate a keyword description file. Table 1 is a partial view of a standard word comparison table according to an embodiment of the present invention. Syntactic vocabulary and vocabulary can be standardized through the standard word comparison table, so that the meaning of the keyword description file can be expressed more efficiently. In addition, in order to avoid the confusion of the semantics of the keyword description file, the values of all keywords can be represented in lowercase.

After completing the keyword description file, the computing server 110 may select predictors from the keyword description file to generate a predictor file, and then generate a first model input file B1 according to the predictive factor file and the prediction model, such as an arithmetic servo. The predictor file may be adjusted according to the characteristics of the predictive model (for example, the CBayes model), and the digital portion of the predictor file may be deleted to generate the first model input file B1. However, different prediction models have different formats for the input file. It is to be understood that the invention is not limited to the above embodiments.

The model server 120 can be configured to generate the first solution code C1 according to the first model input file B1 and the prediction model, and the database server 140 can be used to read the first file from the huge database 130 according to the first solution code C1. Solution D1. The hub server 150 can be configured to transmit the first problem description file A1 to the computing server 110 when receiving the first problem description file A1, and then transmit the first model input file B1 generated by the computing server 110 to the model server. The first solution code C1 generated by the model server 120 is transmitted to the database server 130, and finally the first database solution D1 is read by the database server 140 by the huge database 130. In an embodiment of the present invention, the database server 140 and the huge database 130 can be database servers supporting systems such as Hadoop Distribute File System (HDFS), Hadoop Map/Reduce, and Hive. A huge database, or other database system suitable for processing huge amounts of data, to meet the needs of the solution search system 100 for quickly processing and storing large amounts of data. The solution search system 100 can additionally include a general file system and an associated database. The associated database (such as MySql, PostgreSql, etc.) is based on the general file system and is used to provide a small amount or temporary data required for the storage of the hub server 150.

Additionally, the solution search system 100 can also include a web server 160. The user can input the first problem description file A1 through the webpage interface provided by the web server 160, and after receiving the first problem description file A1, the web server 160 can transmit the first problem description file A1 to the hub server 150. And displaying the first solution D1 output by the hub server 150 on the web interface.

Through the above-described solution searching system 100 of the embodiment of the present invention, engineers can share their experiences in solving system problems in the past, and can easily find possible solutions to reduce the time for solving product problems and improve the quality of the solution. .

In the embodiment of FIG. 1, the prediction model M1 used by the model server 120 may be a model already existing in the system. However, in another embodiment of the present invention, the solution search system may also be used to establish a prediction. model. 2 is a schematic diagram of a solution search system 200 according to an embodiment of the present invention. The solution search system 200 and the solution search system 100 can operate according to the same principle. However, the solution search system 200 further includes a modeling server 170. When the solution search system 200 hub server 150 receives a plurality of resolved second problem description files A2, the hub server 150 may transmit the received plurality of resolved second problem description files A2 to the operation servo. 110. Each of the resolved second problem description files A2 may have the same format as the first problem description file A1, and each of the resolved second problem description files A2 may contain related fields such as records and system problems, such as a system. In addition to the description of the problem and the phenomenon, the subsystem to which the system problem belongs, the process of the problem, etc., the cause description field, the solution field and the solution code of the system problem can be included.

After receiving the plurality of solved second problem description files A2, the computing server 110 According to each second problem description file A2, a second model input file B2 and a second solution D2 corresponding to each of the solved second problem description files A2 are generated. The hub server 150 can transmit the second solution D2 corresponding to each second problem description file A2 to the database server 140, so that the database server 140 can be included according to each second solution D2. Solution code D'2 stores each second solution D2 in a huge database 140. At the same time, the hub server 150 can transmit the second model input file B2 and the second solution code D'2 corresponding to each of the solved second problem description files A2 to the modeling server 170 to make the modeling servo. The controller 170 establishes a prediction model according to the second model input file B2 and the second solution code D'2 corresponding to the second problem description file A2. The modeling server 170 can establish a prediction model according to different data exploration algorithms. In an embodiment of the invention, the modeling server 170 can use a algorithm suitable for data exploration such as Bayes, CBayes or SGD to establish a prediction. model.

In an embodiment of the present invention, the computing server 110 can describe the characters of the plurality of key fields in the file A2 according to each second question, such as the subsystem to which the recording problem belongs (for example, bios, bmc, power, thermal, mechanical). , hardware, os, driver) field, system problem description field and text description in the solution field, resulting in each second problem description file A2 corresponding to the second solution D2, each generated A second solution D2 includes a second solution code D'2, a solution field, and a description field. In an embodiment of the present invention, the solution field can be used to record the address stored in the step file, such as the network address, instead of directly recording the solution steps, so that the solution step is too complicated. The related information is too large, and the burden on the computing server 110 is unnecessarily increased.

In addition, although each second problem description file A2 may have originally included its corresponding solution code, the computing server 110 may further describe other fields in the file A2 according to the second problem, such as a description field, The subsystem field, the information to adjust the second solution code included in each of the final second solutions. For example, the solution code can be generated according to the content of the cause description field to generate a solution code, so that all solutions with the same cause description can have the same solution code.

. For example, in an embodiment of the present invention, if there is a second problem description, the solution code of the file includes a plurality of subcodes, such as bios.mrc, where bios represents the second problem description file and the basic input/output system (basic input/output system). Correlation, and mrc indicates that the second problem description file system is related to the memory reference code in the basic input/output system, and the operation server 110 can describe the second problem in the file according to the information of other fields. The solution code bios.mrc is extended to bios.mrc.i2c, indicating that the second problem description file is associated with an inter-integrated circuit (I2C) of the memory reference code in the basic input/output system. That is, when the number of subcodes included in the solution code is larger, it means that the problem is classified as finer. Since the number of subcodes included in the solution code may affect the search speed and accuracy of the solution search system 200, it can be adjusted according to the needs of each system.

Each of the second solutions D2 is stored in the huge database 130 by the database server 140 according to the second solution code D'2 included in each of the second solutions D2, and the modeling server 170 completes the prediction establishment. After the model, the solution search system 200 can utilize the predictive model established by the modeling server 170 to search for possible solutions to system problems. In the foregoing embodiment, when the database server 140 reads the first solution D1 from the huge database 130 according to the first solution code C1 generated by the model server 120, the database server 140 The read first solution D1 may be a second solution of the plurality of second solutions D2 having the second solution code D'2 corresponding to the first solution code C1, and the first solution code C1 The number of subcodes included in the matching second solution code D'2 is not less than the number of subcodes included in the first solution code C1.

In addition, in an embodiment of the present invention, in the solution search system 200, the hub server 150 and the computing server 110, the database server 140, the model server 120, and the modeling server 170 are permeable to each other. The application server (API) of the hub server 150, the computing server 110, the database server 140, the model server 120, and the modeling server 170 transmits files and communications. In an embodiment of the present invention, a User Datagram Protocol (UDP) or a Transmission Control Protocol (Transmission Control) may be utilized. Protocol, TCP) to achieve the Remote Procedure Call (RPC) between the application interfaces, so that the solution search system 200 can be constructed in a decentralized manner, which is beneficial to system expansion and maintenance.

In summary, the solution search system 200 of the present invention enables engineers to share their past experiences in solving system problems through a huge database and data exploration algorithms, and can easily find possible solutions to reduce solution products. Time for problems and improve the quality of the solution.

FIG. 3 is a flow diagram of an operation method 300 of the solution search system 100 in accordance with an embodiment of the present invention. The operation method 300 of the solution search system includes steps S310 to S370: S310: when the hub server 150 receives the first problem description file, the hub server 150 transmits the first problem description file to the operation server 110; S320: operation The server 110 generates a first model input file according to the first problem description file; S330: the hub server 150 transmits the first model input file to the model server 120; S340: the model server 120 inputs the file and the prediction model according to the first model Obtaining a first solution code; S350: the hub server 150 transmits the first solution code to the database server 140; S360: the database server 140 reads the stored in the huge database 130 according to the first solution code First solution; S370: The hub server 150 outputs the first solution read by the huge database 140.

4 is a flow chart showing an operation method 400 of the solution search system 200 in another embodiment of the present invention. The operation method 400 of the solution search system includes steps S410 to S450: S410: the hub server 150 receives a plurality of solved second problem description files. In the case, the hub server 150 transmits a plurality of solved second problem description files to the computing server 110; S420: the computing server 110 generates each second solved according to the plurality of solved second problem description files. The second model input file corresponding to the problem description file and the second solution; S430: the database server 140 stores each second solution according to the second solution code included in each second solution; S440: The second model input file and the second solution code corresponding to each of the solved second problem description files are transmitted to the modeling server 170; S450: the modeling server 170 describes the file according to each of the solved second problems. The corresponding second model input file, the second solution code, and the selected data exploration algorithm establish a prediction model.

Through the operation methods 300 and 400 of the solution searching system 100, 200 of the above embodiment of the present invention, the algorithm of the huge database and the data exploration can be utilized to enable the engineers to share their experiences in solving system problems in the past, and can be easily searched. Probable solutions to reduce time to resolve product issues and improve solution quality.

In summary, the solution search system and the solution search system operation method of the embodiments of the present invention can utilize a huge database and a data exploration algorithm to assist users in sharing their past experience in solving problems, while using When discovering system problems, it is easy to find possible solutions to reduce the time to resolve product issues. So come. It is possible to avoid the problems in the prior art because the related solutions are not easy to search, and the efficiency and quality of solving the system problems are difficult to control.

The above are only the preferred embodiments of the present invention, and all changes and modifications made to the scope of the present invention should be within the scope of the present invention.

300‧‧‧How to find a solution search system

S310~S370‧‧‧Steps

Claims (10)

A solution search system includes: an operation server for comparing a text of a first problem description file with a standard word comparison table to generate a keyword description file, and generating a predictive factor file according to the keyword description file And generating a first model input file according to the predictive factor file; a model server for generating a first solution code according to the first model input file and a prediction model; a huge database; a database a server for reading a first solution from the huge database according to the first solution code; and a hub server, configured to: when receiving the first problem description file, the first Transmitting a problem description file to the computing server; transmitting the first model input file generated by the computing server to the model server; transmitting the first solution code generated by the model server to the database The server; and outputting the first solution that the database server reads from the huge database. The solution search system of claim 1, wherein the hub server is further configured to: when the hub server receives the plurality of solved second problem description files, describe the second problem that has been solved Transmitting the file to the computing server, so that the computing server generates a second model input file corresponding to each of the solved second problem description files according to the second problem description file that has been solved and a second solution Solution; enabling the database server to include a second solution code according to each of the second solutions Storing each second solution; and transmitting the second model input file and the second solution code corresponding to each of the solved second problem description files to a modeling server to make the modeling servo The predictive model is established according to the second model input file corresponding to each of the solved second problem description files, the second solution code, and a data exploration algorithm; wherein the database server is configured by the huge amount of data The first solution read by the library is one of the second solutions in the second solution having one of the second solution codes in accordance with the first solution code. The solution search system of claim 2, wherein the first solution code and each second solution code each include at least one subcode, and the second solution code conforms to the first solution code The number of subcodes included is not less than the number of subcodes included in the first solution code. The solution search system of claim 2, wherein the computing server generates the second solution corresponding to each second problem description file according to the text of the plurality of key fields in each second problem description file. Each second solution includes the second solution code, a solution field, and a cause description field, and the solution field stores one address stored in the solution step file. The solution search system of claim 1, further comprising a webpage server for providing a webpage interface for receiving the first problem description file, transmitting the first problem description file to the hub server, and The webpage interface displays the first solution output by the hub server. A method of operating a solution search system that includes an operation a server, a model server, a huge database, a database server, and a hub server, the method includes: when the hub server receives a first problem description file, the hub server The first problem description file is transmitted to the computing server; the computing server compares the text of a first problem description file with a standard word comparison table to generate a keyword description file; the computing server describes the file according to the keyword Generating a predictive factor file; the computing server generates a first model input file according to the predictive factor file; the hub server transmits the first model input file to the model server; the model server is based on the first model Entering a file and a prediction model to obtain a first solution code; the hub server transmits the first solution code to the database server; the database server reads and stores the first solution code according to the first solution code One of the first solutions of the huge database; and the hub server outputs the first solution read by the huge database The method of claim 6, the solution search system further comprising a modeling server, the method further comprising: when the hub server receives the plurality of solved second problem description files, the hub server Transmitting the solved second problem description file to the computing server; the computing server generates a second file corresponding to each of the solved second problem description files according to the solved second problem description file a model input file and a second solution; the database server stores each second solution according to one of the second solution codes included in each second solution; and each of the solved second problem description files Corresponding the second model input file and the second solution code are transmitted to the modeling server; and The modeling server establishes the prediction model according to the second model input file corresponding to each of the solved second problem description files, the second solution code, and a data exploration algorithm; wherein the database server is configured by The first solution read by the massive database is one of the second solutions in the second solution having one of the second solution codes in accordance with the first solution code. The method of claim 7, wherein the first solution code and each of the second solution codes each include at least one subcode, and the second solution code conforms to the first solution code The number of codes is not less than the number of subcodes included in the first solution code. The method of claim 7, wherein the computing server generates the second solution corresponding to each of the solved second problem description files according to the solved second problem description file to make the operation The server generates the second solution corresponding to each second problem description file according to the text of the plurality of key fields in the second problem description file, wherein each second solution includes the second solution code, A solution field and a cause description field, the solution field stores an address stored in a solution step file. The method for operating a solution search system according to claim 6, wherein the solution search system further comprises a network server, the method further comprising: causing the network server to provide a webpage interface to receive the first problem description Archive; causing the network server to transmit the first problem description file to the hub server; and causing the network server to display the first solution output by the hub server on the web interface.