TW201409968A - Information and communication service quality estimation and real-time alarming system and method - Google Patents

Abstract

The invention provides an information and communication service quality estimation and real-time alarming system and method. A service quality estimation and real-time alarming application program is established on a server. Each module is subdivided into different sub-modules according to the function. According to the alarm threshold rule of different information systems under test, the results of not conforming to the rule are sent to the service alarm module, so as to notify the manager of the information system under test through real-time communication software program or telecommunication network message medium, thereby allowing the manager of the information system under test or the developing maintenance personnel to receive the notification in real time and then perform system diagnosis and repair as early as possible.

Description

Resource communication service quality assessment and instant alarm system and method

The present invention resides in a webpage test system for simulating the correctness and performance of a webpage in a continuous operation of a general user operating information system website, and obtaining a webpage performance parameter of the information system under test by using a test program, using the communication Service quality assessment and instant alarm system and method, analyze the collected webpage performance parameters, and notify the system administrator of the system to be quickly and accurately notified of the abnormal information of the system under test or the state of instability. Subsequent exception handlers.

In many webpage test systems, it mainly simulates the general user operation information system website to evaluate the performance of the website and the correctness of the webpage display over a period of time. When an unexpected web page is displayed abnormally or due to an abnormal network disconnection, the correctness of the function of the tested information system webpage and the evaluation result of the website performance are affected, and it is often not easy to let the event happen. The system administrator knows and handles it, and the system front-end users have the feeling of not trusting the system. At present, the test information system uses the correctness of the webpage and the performance of the website during a period of time. The main purpose is to collect data through the agent, return the data and store it in a recording medium, and use the total server to perform the conditions according to the user. Analysis, production of reports and graphics, completely passive, if the user does not enter the total server query, it is impossible to know when an abnormal event has occurred, delaying the abnormal situation Processing is also not time-sensitive. Please refer to the invention patent number I246650, "Methods for evaluating user access to network resources and recording media". In another method, a browser is used to query a server for a program status or message. Although multiple browsers can be connected through multiple browsers, the server still needs to pass through a receiving module according to the browser. The server sends a command command with an HTTP request service packet, selects an action according to the command, and wraps the data and then returns it. The collection of data by this invention still requires the use of a browser to pass parameters, and it is not possible to fully inform the abnormal situation. Please refer to the invention patent number I221986. Therefore, the above invention patents still have the following deficiencies: 1. It is necessary to find a plurality of volunteers in the user to install an agent to participate in the monitoring activities. When the number of volunteers is insufficient, the measured data has no reference value, of course, analysis The result is also meaningless; 2. Only when the volunteer or client PC is turned on, the monitoring activity can be carried out, and the collected data has no time continuity, and cannot immediately and correctly respond to the abnormal time point; 3. The results of the test return are stored in the recording medium. When the system administrator or the development operator needs it, log in to the server and enter the relevant conditions to query the results by report or graphic. The current status of the system under test; 4. The classification of the abnormal condition of the system under test is not classified, and the abnormal situation of the classification is notified immediately when the problem occurs; 5. How to measure the stability of the system after the system is not repaired; 6. Servo The device can only execute commands according to the parameters passed, and the It is only the program execution status or message content that can not actually reflect the network connection status during the test; 7. It can only find out the status information of the current inquiry, and there is no continuity information available for inquiry; 8. No operation in the system In the case of instability or continuous deterioration, an alarm message is sent to provide a reference for the system administrator to prevent it in advance.

In the creation of this case, in view of the shortcomings derived from the above-mentioned conventional methods, it is to improve and innovate, and the following drawings are explained in detail to make it easier to understand the self-contained, technical content, characteristics and The effect achieved.

The object of the present invention is to provide a system and method for quality evaluation and instant alarm of the communication communication service, so that the tested website is monitored by the distributed remote test unit, in addition to the service quality data collection of the website of the tested system, The data that is immediately returned at the time of the test is analyzed and evaluated, and can be immediately judged according to the alarm threshold rules set by the tested websites, and the test data that does not conform to the rules are summarized. According to the alarm receiving mode set by the system administrator under test, notify the website administrator of the system under test or develop the transportation personnel through the message medium of the instant messaging software or the telecom operator, so that it can be used before the problem occurs or when the problem occurs. Perform abnormal troubleshooting to reduce system repair time.

The invention actively provides a system repair notification message to inform the system administrator under test that the system is currently operating normally and continuously stable, thereby improving the quality of the service and the satisfaction of the system website user.

In order to achieve the above object, the present invention provides a communication communication service quality evaluation and instant alarm system and method, which is installed in an application server, and includes a data recovery module, a data analysis module, and a service alarm. Module.

The data analysis module includes a scheduling activation sub-module, a system abnormality analysis sub-module, a webpage error analysis sub-module, and a system repair analysis sub-module. One system abnormality analysis sub-module includes a webpage response failure sub-module, a webpage response timeout sub-module, a simultaneous webpage test response failure sub-module, a simultaneous webpage test response timeout sub-module, and a system group. Group simultaneous webpage test failure sub-module, a system The group simultaneous webpage test responds to the timeout submodule, a time indicator abnormal submodule, and a test result continuously degrading the submodule.

Each module adopts a separate operation mode, and the module startup program starts the module program according to the set time, and the latest test data result returned to the data recovery module according to the alarm threshold rule defined by different tested information systems. Conduct analysis, cross-compare, and notify the under-tested information system administrators of the results of the non-conformity by means of instant messaging software or telecom operators' message media. After the abnormal event occurs, the system repair analysis sub-module will continuously notify the system administrator under test through the continuous test of a given number of times, and judge that no abnormal events have occurred in the analysis of the test results for several consecutive times. Repaired and stable operation.

The communication communication service quality assessment and instant alarm system of the present invention includes at least a data recovery module, and the data measured by each test unit is parsed back to the database through the relevant program; the data analysis module will be restored. The test data to the database is analyzed according to the analysis method defined by each sub-module; the service alarm module, after the analysis result of the data analysis module, the event alarm is performed according to the event of the alarm rule; and the database .

The above-mentioned communication communication service quality assessment and instant alarm system, wherein the data analysis module can further include a schedule start module to set the time for each module to be started; the system abnormality analysis module further includes a plurality of modules, and The schedule start module is connected; the webpage error analysis module is connected with the schedule start module to detect whether the webpage content is different from the webpage content in the initial test; and the system repair analysis module is started with the schedule Module connection, defined as a continuous test Under the number of times, if there is no problem, notify the system to repair.

The system abnormality analysis module may further comprise a webpage response failure module, and perform a failure event analysis on the webpage response code data of the single test unit test; the webpage response timeout module performs the webpage response time data of the single test unit test. Failure event analysis; at the same time, the webpage test response failure module analyzes the failure of the test page for all test units at the same time; and the webpage test responds to the timeout module, and the test page is timed out for all test units at the same time. Event analysis; system group simultaneous webpage test response failure module, grouping test units, testing the event failure of the webpage at the same time; system group simultaneous webpage test response timeout module, test unit group Grouping, testing the time-out event analysis of the webpage at the same time; the time indicator abnormality module, analyzing the abnormal event in which the single test unit fails or overtime in hours; and the test result continues to deteriorate the module, Determine the number of test failures in a certain time interval (page consumption time > Set value) exceeds a given percentage of the value or greater than the percentage of a period of the test. The service alert module must be connected to at least one message media server.

The method for evaluating the quality of the communication service and the instant alarm method of the present invention may include: (a) parsing, by the data recovery module, the data measured by each test unit into the database through the relevant program; (b) The data analysis module analyzes the data stored in the database to the test data defined by each sub-module; and (c) the service alarm module is analyzed by the data analysis module. As a result, an event alarm is performed for the event that meets the alarm rule, and the information related to the execution process is recorded back to the database.

The data analysis module may further include: (b1) setting a time for each module to be started through the scheduling startup module; (b2) the system abnormality analysis module transmitting and receiving the data to the scheduling startup module, It also includes webpage response failure module, webpage response timeout module, simultaneous webpage test response failure module, simultaneous webpage test response timeout module, system group simultaneous webpage test response failure module, system group simultaneous webpage test Responding to the timeout module, the time indicator abnormal module and the test result continuous deterioration module; (b3) the webpage error analysis module, detecting whether the webpage content is different from the webpage content at the initial test, and transmitting the data to the schedule The startup module; and (b4) under the continuous test number defined by the system repair analysis module, if no problem occurs, the system repair notification is performed, and the data is transmitted and received to the schedule start module.

The above-mentioned communication communication service quality evaluation and instant alarm method, wherein the step may further include: (c1) when detecting abnormal data transmission to the service alarm module, connecting to the database to obtain an abnormal function webpage (c2) then determine whether the manager pauses to receive the alert message; (c3) if the alert status is that the alert message can be received, then determine whether to receive the message through the instant messaging software or the telecommunication operator's message medium. (c4) The content of the combined system function message that is responsible for the alarm object, Connect to the message server through a network; (c5) transmit the message content and the data of the sender to the message server; and (c6) record the person receiving the alarm information in the database, and finally execute the module The relevant information is recorded in the file.

The step of the webpage error analysis module may further include: (b31) obtaining test return data from the test result stored in the data recovery module; (b32) connecting to the database to obtain the previously stored test system test webpage content; (b33) determining, according to the custom mode comparison, whether the obtained webpage content of the system under test conforms to the comparison mode; (b34) if the comparison result is not met, notifying the system administrator under test through the service alarm module; and (b35) Finally, the relevant information in the module execution process is recorded in the file.

The step of the system repair analysis module may further include: (b41) obtaining test return data from the test result stored in the data recovery module; (b42) connecting to the database to obtain continuous test of the test system for several times. As a result, it is judged whether all the test results of a plurality of consecutive times still have an abnormal condition; (b43) if the result of the multiple measurements is normal, the system administrator of the test is notified through the service alarm module, and the system has resumed normal operation; And (b44) finally record the relevant information in the module execution process in the file in.

The step of the webpage response failure module may further include: (e1) obtaining test return data from the test result stored in the data recovery module, and connecting to the database to obtain the test data in each test data of each system under test. (e2) determining whether the server of the function webpage returns the webpage successfully; (e3) if the measured result is unsuccessful, notifying the system administrator under test by executing the service alarm module And (e4) finally record the relevant information in the module execution process in the file.

The step of the webpage responding to the timeout module may further include: (f1) obtaining test return data from the test result stored in the data recovery module, and connecting to the database to obtain each test data of each system under test (f2) determining whether the result of the test return exceeds a preset value set in advance by each system under test in the database; (f3) if the measured result is greater than the preset value , notify the system administrator under test by executing the service alarm module; and (f4) record the relevant information in the module execution process in the archive.

The step of the webpage test response failure module may further include: (g1) obtaining test return data from the test result stored in the data recovery module, connecting to the database to obtain each test at the same time but different test units Test the test data of the transmitted web server return code; (g2) determine the server transmission of the same web page measured by different test units Whether the returned test result is successful; (g3) if the measured result is unsuccessful, notify the system administrator under test by executing the service alarm module; and (g4) finally record the relevant information in the module execution process in the file.

The simultaneous webpage test response timeout module may further include: (h1) obtaining test return data from the test result stored in the data recovery module, connecting to the database to obtain the same function at the same time but testing different tests The actual value of the webpage consumption time measured by the unit; (h2) determining whether the response time value exceeds a preset value preset by each test system in the database; (h3) if the measured result is greater than the preset value, Notifying the system administrator under test by executing the service alarm module; and (h4) finally recording relevant information in the module execution process in the file.

The system group may also include: (i1) obtaining test return data from the test result stored in the data recovery module, and connecting to the database to obtain different test systems of the same group. Web server return code for testing webpage function; (i2) judging whether the result returned by the web server of the webpage function measured by different test systems in the same group is successful; (i3) if the measured result is unsuccessful, Notifying the system administrator under test by executing a service alert module; (i4) Finally, the relevant information during the execution of the module is recorded in the file.

The system group simultaneous webpage test response timeout module may further include: (j1) obtaining test return data from the test result stored in the data recovery module, and connecting to the database to obtain different tests of the same group The webpage of the system consumes the actual value of the time; (j2) determines whether the response time value of the function webpage of each tested system of the group exceeds a preset value preset by each system under test in the database; (j3) if the measured result is greater than The preset value is notified to the system administrator under test by executing the service alarm module; and (j4) finally recording related information in the module execution process in the file.

The step of the indicator abnormal module may further include: (k1) obtaining the test return data from the test result stored in the data recovery module, and connecting to the database to obtain the abnormal number of the same test function in the hour; (k2) Determining whether the ratio of the number of abnormalities of the hour divided by the total number of tests of the hour is greater than a given value; (k3) if the given value is exceeded, notifying the system administrator under test through the service alert module; and (k4 Finally, the relevant information in the module execution process is recorded in the file.

The test results continued deterioration module which may further comprise the step of: (l ₁₎ from the data storage memory module back to get test test result return data, connect to the database to obtain a certain measurement time interval a single page test function by consumption Using time actual value; (l ₂ ) determining whether the percentage of test failures (webpage elapsed time > preset value) in a certain time interval exceeds a given value or is greater than the test percentage of the previous period; (l ₃ ) if the value is exceeded The given value is notified to the system administrator under test through the service alarm module; and (l ₄ ) finally the relevant information during the execution of the module is recorded in the file.

The present invention provides a communication communication service quality assessment and instant alarm system and method. FIG. 1 is a schematic diagram of the architecture of the present invention. As shown in the figure, the system and method for assessing the quality of the communication service of the present invention is installed on an application server 20, and the application server 20 is installed with three module programs, and the data recovery module 30 program and data are installed. The module 40 and the service alarm 60 are analyzed, wherein the data recovery module 30, the data analysis module 40 and the service alarm 60 are respectively linked to a database 50.

In the data analysis module 40, each sub-module program is started by the scheduling activation sub-module 42 according to the scheduled time, and the setting of each sub-module time depends on the time spent executing and the amount of data in the period of time. The size depends on it. The sub-module activated by the scheduling activation sub-module 42 includes a system abnormality analysis sub-module 44, a webpage error analysis sub-module 46, and a system repair analysis sub-module 48. The system abnormality analysis sub-module 44 includes a webpage response failure sub-module 81, a webpage response timeout sub-module 82, a webpage test failure sub-module 83, and a webpage simultaneously. The test response timeout sub-module 84, the system group simultaneous webpage test failure sub-module 85, the system group simultaneous webpage test response timeout sub-module 86, the time indicator abnormal sub-module 87, and the test result continuous degradation sub-module 88, as shown in Figure 2.

The sub-module activated by the scheduling sub-module will call the service alarm module 60 during the execution process. When abnormal information is detected and detected, the service alarm module 60 is connected to the database, according to the database. The receiving message mode set by the receiver of the system under test is notified by the message medium method of the instant messaging software or the telecommunication operator. When there is a need to notify through the message medium, the service alarm module 60 is connected to the message medium server 70. The message medium server 70 transmits an abnormality message to the alarm recipient message receiving device.

FIG. 3 is a flow chart showing the operation of the web page response failure sub-module 81 of the present invention. First, in step S30, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S32, the web server is connected to the database to obtain the test web page in each test data of each system under test. Whether the result of the successful return is successful; after that, in step S34, it is determined whether the result returned by the web server is successful, and if the measured result is unsuccessful, then in step S36, the service monitoring module 60 is notified to notify the system under test management. After that, in step S38, related information in the module execution process is recorded in the file. If the step S34 determines that the server successfully returns the webpage, in step S38, the related information during the execution of the module is recorded in the file.

Figure 4 is a flow chart showing the operation of the web page response timeout module 82 of the present invention. First, in step S40, the slave data recovery module 30 The stored test result is obtained by the test return data; after that, in step S42, the data is connected to the database to obtain the actual value of the elapsed time of each test webpage of each system under test; after that, in step S44, it is determined whether the result of the test return is If the measured value is greater than the preset value set by each system under test in the database, if the measured result is greater than the preset value, then in step S46, the system administrator under test is notified by executing the service alarm module 60; S48, the related information in the module execution process is recorded in the file. If the result of the step S44 is that the measured result is less than or equal to the preset value, then in step S48, the related information during the execution of the module is recorded in the file.

FIG. 5 is a flow chart showing the action of the webpage test response failure module 83 of the present invention. First, in step S50, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S52, the test web page servo is obtained by connecting to the database for each simultaneous test but different test unit test data. Whether the device successfully returns the result; after that, in step S54, it is determined whether the web server of the same webpage measured by the different testing unit is successfully returned. If the measured result is unsuccessful, then in step S56, the service alerting mode is executed. The group 60 notifies the system administrator under test; after that, in step S58, the related information during the execution of the module is recorded in the file.

If it is determined in step S54 that the server successfully returns the webpage, in step S58, related information in the module execution process is recorded in the file.

FIG. 6 is a flow chart showing the action of the webpage test response timeout module 84 of the present invention. First, in step S60, the test return data is obtained from the test result stored in the data recovery module 30; after that, In step S62, the webpage is used to obtain the actual value of the webpage consumption time measured by the different test units in the database; and then, in step S64, it is determined whether the response time value exceeds the preset value of each system under test in the database. The preset value, if the measured result is greater than the preset value, in step S66, notify the system administrator under test by executing the service alarm module 60; after that, in step S68, the related information in the module execution process is recorded in In the file. If it is determined in step S64 that the measured result is less than or equal to the preset value, then in step S68, related information in the module execution process is recorded in the file.

FIG. 7 is a flow chart showing the action of the system group simultaneous webpage test response failure module 85 of the present invention. First, in step S70, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S72, the web server is connected to the database to obtain the test network function of different test systems of the same group. Whether the result is successfully returned; after that, in step S74, it is determined whether the result of the web server return of the webpage measured by the different test systems in the same group is successful, and if the measured result is unsuccessful, as in step S76, the execution is performed. The service alarm module 60 notifies the system administrator under test; after that, in step S78, the related information during the execution of the module is recorded in the file. If it is determined in step S74 that the result returned by the web server is successful, then in step S78, related information in the module execution process is recorded in the file.

FIG. 8 is a flow chart showing the action of the system group simultaneous webpage test response timeout module 86 of the present invention. First, in step S80, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S82, the database is connected to the same group. The webpage of the different systems under test consumes the actual value of the time; after that, in step S84, it is determined whether the function response time value of each tested system of the group exceeds a preset value preset by each system under test in the database, if measured If the result is greater than the preset value, then in step S86, the system administrator module is notified by the execution service alarm module 60; after that, in step S88, related information during module execution is recorded in the file. If it is determined in step S84 that the measured result is less than or equal to the preset value, then in step S88, related information in the module execution process is recorded in the file.

Fig. 9 is a flow chart showing the operation of the indicator abnormality module 87 at the time of the present invention. First, in step S90, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S92, the data is connected to the database to obtain the abnormal number of the same test function in the hour; thereafter, as in step S94. And determining whether the ratio of the number of abnormalities of the hour divided by the total number of tests of the hour is greater than a given value; if the given value is exceeded, then, according to step S96, the system administrator under test is notified to the system administrator under test; Then, in step S98, related information during the execution of the module is recorded in the file. If the proportion of the abnormality is less than or equal to the given value in step S94, then in step S98, the related information in the module execution process is recorded in the file.

FIG. 10 is a flow chart showing the operation of the test result continuous deterioration module 88 of the present invention. First, in step S100, the test return data is obtained from the test result stored in the data recovery module 30; then, in step S102, the data is connected to the database to obtain the actual value of the measured time of the single test function in a certain time interval. After that, as in step S104, the number of test failures in a certain time interval is determined (when the webpage is consumed) If the percentage exceeds a given value or is greater than the test percentage of the previous period, if the given value is exceeded, then according to step S106, the system administrator of the system under test is notified by the service alarm module 60; In step S108, related information in the module execution process is recorded in the file. If it is determined in step S104 that the percentage of test failures (webpage elapsed time>preset value) in a certain time interval is less than or equal to a given value, then in step S108, related information in the module execution process is recorded in the file.

Figure 11 is a flow chart showing the operation of the webpage error analysis module 46 of the present invention. First, in step S110, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S112, the data is connected to the database to obtain the previously stored test system test webpage content, according to the custom mode ratio. After that, in step S114, it is determined whether the obtained webpage content of the system under test conforms to the comparison mode. If the comparison result does not match, then in step S116, the system administrator of the system under test is notified by the service alarm module 60; In step S118, related information in the module execution process is recorded in the file. If the result of the step S114 is that the comparison mode is met, then in step S118, the related information during the execution of the module is recorded in the file.

Figure 12 is a flow chart showing the operation of the system repair analysis module 48 of the present invention. First, in step S120, the test return data is obtained from the test result stored in the data recovery module 30; after that, in step S122, the data is connected to the database to obtain test results of several consecutive tests of the system under test; In step S124, it is determined whether all the consecutive test results still have an abnormal condition. If the result of the multiple measurements is normal, the service alarm module is transmitted through step S126. 60 informs the system administrator under test that the system has resumed operation normally; after that, in step S128, related information in the module execution process is recorded in the file. If the step S124 determines that the test result still has a small number of abnormal conditions, in step S128, the related information during the execution of the module is recorded in the file.

Figure 13 is a flow chart showing the operation of the service alarm module 60 of the present invention. First, in step S130, the abnormal data found after the data analysis is obtained; after that, in step S131, the database is connected to the database to obtain the abnormal system administrator system data; and then, in step S132, it is determined whether the manager pauses to receive the alarm. The message, if the alarm status is that the alarm message can be received, then in step S133, it is determined whether the message is received through the instant messaging software or the telecommunication operator's message medium. If yes, in step S135, the test object is responsible for the tested system function combination. After the message is sent to the message server through a network, the data of the sent message and the object of the sending object are transmitted to the message server; after that, in step S137, the person concerned to receive the alarm information is recorded in the data. The library; after that, in step S134, the related information in the module execution process is recorded in the file. If it is determined in step S133 that the message is not received via the instant messaging software or the telecommunication operator's message medium, then in step S134, the related information in the module execution process is recorded in the file.

If it is determined in step S132 that the alarm object has been set to stop receiving, in step S134, related information in the module execution process is recorded in the file.

The invention provides a communication communication service quality assessment and instant alarm system and method, which is related to the aforementioned citation and other conventional technologies. When comparing each other, it has the following advantages:

1. The system and method for quality assessment and instant alarm of the communication service of the present invention not only provides general system webpage test analysis, but also performs classification analysis according to the abnormal results commonly found in the website test, and effectively clarifies the source of the problem.

2. The system and method for quality assessment and instant alarm of the communication service of the present invention only need to install a set on the application server, directly connect with the database through the network, query data and analyze it. The existing information is processed immediately and there is no need to query through a query system to obtain the latest test results. There is no need to obtain system or hardware messages by means of a browser.

3. The system and method for quality assessment and instant alarm of the communication service of the present invention actively accelerates the time when an abnormal event is detected through a modular analysis method, and can detect the abnormal result in the fastest manner, in an instant manner. The alarm message is notified to the system administrator to repair the abnormal event, so that the system under test can resume normal operation in a short time.

4. The system and method for quality assessment and instant alarm of the communication service of the present invention provides a repair notification message to the system under test, so that the system under test can know whether the system is in normal operation after processing the abnormal event.

5. The system and method for quality assessment and instant alarm of the communication service of the present invention provides an early warning mechanism for the abnormality and continuous deterioration events of the system under test, and can be previewed before the abnormality of the system under test. Prevent and increase the time for the system under test to continue to operate stably.

6. The software program part of the invention is developed by object-oriented, multiplexed and modular software technology; not only can improve the operation efficiency, but also can add different modules at any time according to different needs, and improve the software reuse of the invention. Sex.

The detailed description of the present invention is intended to be illustrative of the preferred embodiments of the present invention, and is not intended to limit the scope of the invention. The patent scope of this case.

To sum up, this case is not only innovative in terms of technical thinking, but also has many of the above-mentioned functions that are not in the traditional methods of the past. It has fully complied with the statutory invention patent requirements of novelty and progressiveness, and applied for it according to law. Approved this invention patent application, in order to invent invention, to the sense of virtue.

20‧‧‧Application Server

30‧‧‧ Data Recovery Module

40‧‧‧Data Analysis Module

42‧‧‧ Schedule Startup Module

44‧‧‧System Anomaly Analysis Module

46‧‧‧Web Error Analysis Module

48‧‧‧System Repair Analysis Module

50‧‧‧Database

60‧‧‧Service Alarm Module

70‧‧‧Message Media Server

81‧‧‧Webpage response failure module

82‧‧‧Webpage response timeout module

83‧‧‧ Simultaneous webpage test response failure module

84‧‧‧ Simultaneous webpage test response timeout module

85‧‧‧System Group Simultaneous Webpage Test Response Failure Module

86‧‧‧System Group Simultaneous Webpage Test Response Timeout Module

87‧‧‧ hour indicator abnormal module

88‧‧‧Test results continue to deteriorate module

S30 ^~ S38‧‧‧ Process steps

S40 ^~ S48‧‧‧ Process steps

S50 ^~ S58‧‧‧ Process steps

S60 ^~ S68‧‧‧ process steps

S70 ^~ S78‧‧‧ Process steps

S80 ^~ S88‧‧‧ process steps

S90 ^~ S98‧‧‧ process steps

S100 ^~ S108‧‧‧ Process steps

S110 ^~ S118‧‧‧ Process steps

S120 ^~ S128‧‧‧ Process steps

S130 ^~ S138‧‧‧ Process steps

The detailed description of the present invention and the accompanying drawings will be further understood, and the technical contents of the present invention and the purpose of the present invention will be further understood. FIG. 1 is a schematic view showing the structure of the present invention.

FIG. 2 is a structural diagram of the system abnormality analysis module of the present invention.

Figure 3 is a flow chart showing the webpage response failure module of the present invention.

Figure 4 is a flow chart showing the web page response timeout module of the present invention.

Figure 5 is a flow chart showing the module failure response module of the present invention.

Figure 6 is a flow chart showing the timeout module of the simultaneous webpage test response of the present invention.

FIG. 7 is a flow chart showing the module failure response module of the system group in the present invention.

FIG. 8 is a flow chart showing the timeout module of the system group simultaneous webpage test response of the present invention.

Figure 9 is a flow chart showing the module abnormality module at the time of the present invention.

Figure 10 is a flow chart showing the continuous degradation module of the test result of the present invention.

Figure 11 is a flow chart showing the webpage error analysis module of the present invention.

Figure 12 is a flow chart showing the system repair analysis module of the present invention.

Figure 13 is a flow chart showing the service alarm module of the present invention.

20‧‧‧Application Server

30‧‧‧ Data Recovery Module

40‧‧‧Data Analysis Module

42‧‧‧ Schedule Startup Module

44‧‧‧System Anomaly Analysis Module

46‧‧‧Web Error Analysis Module

48‧‧‧System Repair Analysis Module

50‧‧‧Database

60‧‧‧Service Alarm Module

70‧‧‧Message Media Server

Claims (17)

A resource communication service quality assessment and instant alarm system includes at least: a data recovery module, which parses the data measured by each test unit into a database through a related program; a data analysis module will return The test data stored in the database is analyzed according to the analysis method defined by each sub-module; a service alarm module, after the analysis result of the data analysis module, events are alarmed according to the event of the alarm rule; A database. For example, the data communication service quality assessment and instant alarm system described in the first paragraph of the patent application scope includes: a scheduling start module, setting a time for each module to be started; and a system abnormality analysis mode The group further includes a plurality of modules connected to the schedule start module; a webpage error analysis module is connected to the schedule start module to detect whether the webpage content is different from the webpage content in the initial test; A system repair analysis module is connected with the schedule start module, and under the defined number of consecutive test times, if no problem occurs, the system repair notification is performed. For example, the quality communication service quality assessment and instant alarm system described in claim 2, wherein the system abnormality analysis module further comprises: a webpage response failure module, and a network for testing a single test unit. The page responds to the code data for failure event analysis; a web page responds to the timeout module, and performs a failure event analysis for the webpage response time data of the single test unit test; a simultaneous webpage test response failure module tests the same time for all test units The analysis of the event of the failure of the webpage; the simultaneous webpage test response timeout module, the event analysis of the timeout of the test page for all the test units at the same time; the system group simultaneous webpage test response failure module, the test unit group Grouping, testing the failure of the webpage at the same time; a system group simultaneous webpage test responds to the timeout module, grouping the test units, and testing the time-out event analysis of the webpage at the same time; The abnormal module analyzes the abnormal event in which the single test unit judges failure or timeout in the hour unit; and the test result continues to deteriorate the module, and judges the number of test failures in a certain time interval (webpage elapsed time>preset value) Whether the percentage exceeds a given value or is greater than the test percentage of the previous period. For example, the communication communication service quality assessment and instant alarm system described in claim 1 of the patent scope, wherein the service alarm module must be connected to at least one message medium server. A method for assessing the quality of a communication service and an instant alarm method, the method comprising the steps of: (a) parsing, by the data recovery module, the data measured by each test unit into a database through a related program; (b) the data The analysis module will restore the test data back to the database. The analysis method defined by each sub-module performs data analysis; and (c) the result generated by the service alarm module after analysis by the data analysis module, the event alarm is performed according to the event of the alarm rule, and the relevant information of the execution process is recorded back. Save to the database. For example, the data communication service quality assessment and the instant alarm method described in claim 5, wherein the data analysis module further comprises: (b1) setting a time for each module to be started through the schedule start module; (b2) The system abnormality analysis module transmits and receives the data to the schedule start module, and further includes a webpage response failure module, a webpage response timeout module, a webpage test response failure module, and a webpage test response timeout mode. Group, system group simultaneous webpage test response failure module, system group simultaneous webpage test response timeout module, time indicator abnormal module and test result continuous deterioration module; (b3) webpage error analysis module, detection webpage Whether the content is different from the content of the webpage in the initial test, and the data is transmitted to the scheduling startup module; and (b4) under the continuous test number defined by the system repair analysis module, if no problem occurs, the system is repaired. Notification, the data transmission is received to the scheduling startup module. For example, the method for assessing the quality of the communication service and the instant alarm method described in claim 5, wherein the step further comprises: (c1) when detecting the abnormal data transmission to the service alarm module, Connect to the database to obtain the system administrator's data of the abnormal function webpage; (c2) then determine whether the manager pauses to receive the alarm message; (c3) if the alarm status is that the alarm message can be received, then determine whether The message medium of the instant messaging software or the telecommunication operator receives the message; (c4) the content of the combined system function of the system under the control of the alarm object is connected to the message server through a network; (c5) the content of the message to be sent and the object to be sent The data is transmitted to the message server; and (c6) the relevant personnel who receive the alarm information are recorded in the database, and finally the relevant information during the execution of the module is recorded in the file. For example, the method for assessing the quality of the communication service and the instant alarm method described in claim 6 of the patent application, wherein the step of the webpage error analysis module further comprises: (b31) obtaining a test return from the test result stored in the data recovery module. (b32) connected to the database to obtain the previously stored test system test webpage content; (b33) according to the custom mode comparison, determine whether the obtained test system webpage content conforms to the comparison mode; (b34) If the result is not met, notify the system administrator under test through the service alarm module; and (b35) finally record the relevant information in the module execution process in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent scope, wherein the system repair analysis module further comprises: (b41) obtaining a test return from the test result stored in the data recovery module. (b42) Connect to the database to obtain the test results of several consecutive tests of the system under test, and determine whether all the test results of a consecutive number of times still have abnormal conditions; (b43) if the results are measured after multiple times are normal Then, the service alarm module is notified to the system administrator under test that the system has resumed operation normally; and (b44) the relevant information during the execution of the module is finally recorded in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent application, wherein the step of the webpage response failure module further comprises: (e1) obtaining a test return from the test result stored in the data recovery module. Data, connect to the database to obtain the server return code of the function page tested in each test data of each system under test; (e2) determine whether the server of the function page returns the webpage successfully; (e3) If the result is unsuccessful, the system administrator is notified by executing the service alarm module; and (e4) the relevant information during the execution of the module is finally recorded in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 wherein the step of responding to the timeout module includes: (f1) obtaining a test back from the test result stored in the data recovery module. Transfer the data, connect to the database to obtain the actual value of the elapsed time of the function web page tested in each test data of each system under test; (f2) determine whether the result of the test return exceeds the pre-test system in the database. Setting the preset value; (f3) if the measured result is greater than the preset value, notifying the system administrator under test by executing the service alarm module; and (f4) recording the relevant information in the module execution process in the file in. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent application scope, wherein the step of the simultaneous webpage test response failure module further comprises: (g1) obtaining a test from the test result stored in the data recovery module Return the data, connect to the database to obtain the test web server return code of each test data that is tested at the same time but returned by different test units; (g2) judge the server transmission of the same webpage measured by different test units Whether the returned test result is successful; (g3) if the measured result is unsuccessful, notify the system administrator under test by executing the service alarm module; and (g4) finally record the relevant information in the module execution process in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent scope, wherein the simultaneous webpage test response The steps of the timeout module include: (h1) obtaining the test return data from the test result stored in the data recovery module, and connecting to the database to obtain the same function at the same time but the webpage consumption measured by different test units Using the actual value of time; (h2) determining whether the response time value exceeds a preset value set in advance by each system under test in the database; (h3) if the measured result is greater than the preset value, executing the service alarm module Notifying the system administrator under test; and (h4) finally recording relevant information in the module execution process in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent scope, wherein the system group simultaneous webpage test response failure module further includes: (i1) testing from the data recovery module storage Resulting in the test return data, connecting to the database to obtain the web server return code of the test system function of different test systems of the same group; (i2) determining the webpage function of the webpage function measured by different test systems in the same group Whether the result returned by the server is successful; (i3) if the measured result is unsuccessful, notify the system administrator under test by executing the service alarm module; and (i4) finally record the relevant information in the module execution process in the file in. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent scope, wherein the system group simultaneous webpage test response timeout module further includes: (j1) obtaining the test return data from the test result stored in the data recovery module, and connecting to the database to obtain the actual value of the webpage consumption time of different test systems of the same group; (j2) judging that the group is subject to each Whether the response time value of the test system function webpage exceeds a preset value preset by each test system in the database; (j3) if the measured result is greater than the preset value, notify the system administrator under test by executing the service alarm module And (j4) finally record the relevant information in the module execution process in the file. For example, the communication communication service quality assessment system and the instant alarm method described in claim 6 of the patent scope, wherein the step of the abnormal module of the indicator further comprises: (k1) obtaining a test return from the test result stored in the data recovery module. Data, connect to the database to obtain the number of abnormalities of the same test function per hour; (k2) determine whether the number of abnormal hours of the hour divided by the total number of tests of the hour is greater than a given value; (k3) if the value is exceeded For a given value, the system administrator under test is notified by the service alert module; and (k4) the relevant information during the execution of the module is finally recorded in the file. The resources of the communication service quality evaluation system of the sixth item and the range of the instant patent application alarming method, wherein the test results continued deterioration module which further comprises the step of: (l ₁₎ to obtain test data from the memory module back to the reservoir results Return the data, connect to the database to obtain the actual value of the time spent by the single test function webpage within a certain time interval; (l ₂ ) determine whether the percentage of test failures (webpage elapsed time > preset value) in a certain time interval is Exceeding a given value or greater than the test percentage of the previous period; (l ₃ ) if the given value is exceeded, notifying the system administrator under test through the service alarm module; and (l ₄ ) finally executing the module Relevant information is recorded in the file.