TW201336330A - A remote service method for an embedded device using a smart phone - Google Patents

Abstract

The present invention discloses a remote service method for an embedded device using a smart phone. The flow executed by the smart phone includes passing identity verification to establish a near filed communication connection with the embedded device; establishing a wireless communication connection with a remote server; receiving status information from the embedded device and transmitting the same to the remove server; receiving a solution transmitted from the remote server; and re-directing the solution. The present invention also discloses the flows executed by the remote server and the embedded device. The method of the present invention eliminates the need for a customer service representative to provide an in-home service, and the need to connect the embedded device with a computer equipped with a screen, and is less susceptible to wiretapping by resorting to near field communication, thereby having both the advantages of convenience and security.

Description

Method for providing remote access service of embedded device by using smart phone

The invention relates to a remote repair service method for an embedded device, in particular to a method for providing a remote repair service of an embedded device by using a smart phone.

In general, an embedded device refers to a system that has a central processing unit, memory, but generally does not have input and output devices such as a keyboard or a screen. For example, the embedded device may be a home gateway, a detection device of a home security system, or the like.

When the embedded device is initially set, faulty or requires firmware update, the conventional processing method is to contact the customer service staff, wait for the customer service personnel to go to the government for repair, or describe the problem by telephone, and then deal with it according to the customer service personnel's handling suggestions. . Moreover, the embedded device needs to be connected to the embedded device through a computer by, for example, connecting a computer with a screen such as a universal serial bus (USB) for maintenance. However, it takes a lot of labor costs and time for the customer service personnel to go to the government to repair the service. The telephone service makes it difficult for the customer service personnel to perform debugging. Moreover, it is inconvenient to connect the embedded device to the computer with the screen to move the computer and the wiring.

In summary, there is still a need to provide a relatively simple remote service service method for embedded devices, so as to eliminate the need for customer service personnel to go to the maintenance service and to connect a computer with a screen.

The method for providing a remote access service for an embedded device by using the smart phone of the present invention establishes a short-distance communication connection between the smart device and the smart phone established by the identity authentication device, so as to achieve the remote host providing the embedded device through the smart phone The remote maintenance service eliminates the need for customer service personnel to go to the maintenance service, and does not need to connect the embedded device to the computer with the screen. Because the communication distance of the short-range communication is relatively close, the malicious third party wants to know the transmission by eavesdropping. The message is relatively difficult, and it is both convenient and secure.

A remote access service method for providing an embedded device according to an embodiment of the present invention is implemented on a remote host for establishing a Near Field Communication (NFC) with an embedded device via a smart phone. Connecting the remote repair service of the embedded device, the method comprises the steps of: establishing a wireless communication connection with the smart phone; receiving the status information of the embedded device by the smart phone through the short-range communication connection; Status information generates a solution; and delivers the solution to a smartphone.

An embodiment of the present invention provides a remote access service method for an embedded device, which is implemented in a smart phone. The method includes the following steps: starting an identity authentication program of an embedded device through short-range communication; and passing the identity authentication program Establishing a short-distance communication connection with the embedded device; establishing a wireless communication connection with a remote host; receiving status information of one of the embedded devices; transmitting status information to the remote host; receiving one of the transmitted by the remote host Solution; and delivery solution.

A remote access service method for accepting an embedded device according to an embodiment of the present invention is implemented in an embedded device. The method includes the steps of: accepting a smart phone to initiate an identity authentication program through short-range communication; and performing an identity authentication process Establish a close-range communication connection with a smart phone; transmit a status message to a smart phone; and accept a solution from a remote host via a smart phone.

The above description is only an overview of the technical solutions of the present invention, and the technical means of the present invention can be more clearly understood and can be implemented in accordance with the contents of the specification. Hereinafter, the following embodiments of the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is a schematic diagram of a system architecture for providing remote access service of an embedded device by using a smart phone according to an embodiment of the invention. 2 is a block diagram showing a system for providing remote access service of an embedded device using a smart phone according to an embodiment of the present invention. 1 and 2, a system for providing remote access service for an embedded device using a smart phone according to an embodiment of the present invention includes an embedded device 2, a smart phone 6 and a remote host 10, wherein the smart phone 6 and the embedded device 2 can establish a Near Field Communication (NFC) connection 4, and establish a wireless communication connection 8 with the remote host 10. In an embodiment of the invention, the communication distance of the short-range communication connection 4 is 0 to 5 cm. In addition, the wireless communication protocol used by the wireless communication connection 8 includes a Short Message Service (SMS), a Global System for Mobile Communications (GSM) General Packet Radio Services (GPRS), At least one of the Enhanced Data Rates for GSM Evolution (EDGE), the 3rd Generation Mobile Communications (3G), the 4th Generation Mobile Communications (4G), and the Wi-Fi Agreement.

Referring to FIGS. 1 and 2, the embedded device 2 can be, for example, a home gateway, which is internally connected to a sensor (14), a monitor (12), etc. in the home security system, and is externally connected to the external network. For remote monitoring; the embedded device 2 can also be a sensor in the home security system, such as a sensor responsible for detecting window switches. The embedded device 2 includes a central processing unit 22 or a microcontroller, a memory 24, a short-range communication interface 26 and other peripheral units 28. In the present embodiment, the embedded device 2 does not have an output and input device such as a screen or a keyboard. The central processing unit 22 of the embedded device 2 is respectively connected to the memory 24, the short-range communication interface 26 and other peripheral units 28 for executing the firmware and software stored in the memory 24 for performing the short-range communication interface 26 and other Control of the peripheral unit 28. The other peripheral units 28 are used to connect other peripheral devices, such as the sensor 14, the monitor 12, and the like shown in FIG. The short-range communication interface 26 is used to establish a short-range communication connection 4 with the smart phone 6.

Referring to FIGS. 1 and 2, the smart phone 6 includes a central processing unit 62 or a microcontroller, a short-range communication interface 64, a communication interface 66, and a human-machine interface 68. The central processing unit 62 is connected to the short-range communication interface 64, the communication interface 66 and the human-machine interface 68 for executing the firmware and software stored in the memory (not shown) for performing the short-range communication interface 64 and the communication interface. 66 and the control of the man-machine interface 68, etc. The short-range communication interface 64 is used to establish a short-range communication connection 4 with the embedded device 2. The communication interface 66 is used to establish a wireless communication connection 8 with the remote host 10. The human interface 68 includes text, image and sound output devices, such as a screen, a speaker, etc., as well as text, graphic interface and sound input devices, such as a keyboard, a touch screen, a microphone, etc., for providing a smart phone 6 and using Interaction.

Referring to FIGS. 1 and 2, the remote host 10 includes a smart agent 102, an expert database 104, and a customer service staff 106. As shown in FIG. 1 , the remote host 10 can be a cloud host, and the smart agent 102 can be executed by a plurality of application servers connected through the network 108. The expert database 104 can be connected to multiple databases connected through the network 108. provide. Moreover, the intelligent agent 102, the expert database 104, and the agent 106 are connected to each other through the network 108. The intelligent agent 102 includes a content inference engine 1022 for performing content inference on the received information, and then the smart agent 102 searches the expert database 104 to provide a solution according to the content inference. If the solution cannot be found, Customer service staff 106 handles.

3 is a flow chart of a method for providing a remote access service of an embedded device by using a smart phone according to an embodiment of the present invention, including a remote repair service method 300A for providing an embedded device by a remote host 10, and a smart phone. 6 Assisting in the provision of a remote access service method 300B for embedded devices, and a remote access service method 300C for accepting embedded devices by the embedded device 2. Referring to Figures 1, 2 and 3, when the embedded device 2 without a screen, a keyboard, or the like is initially set, fails, or needs firmware update, the user approaches the smart phone 6 to the embedded device 2, method 300B. In step S332, the smart phone 6 activates the identity authentication program of the embedded device 2 through the short-range communication; the step S362 of the method 300C is that the embedded device 2 accepts the smart phone 6 to start the identity authentication program through the short-range communication, and the steps are S364 performs an identity authentication procedure to establish a short-range communication connection 4 with the smart phone 6; step S334 of the method 300B is to establish a close-range communication connection with the embedded device by the smart phone 6 through the identity authentication program. Step S336 of the method 300B is to establish a wireless communication connection 8 between the smart phone 6 and the remote host 10; in step S302 of the method 300A, the remote host 10 establishes a wireless communication connection 8 with the smart phone 6. At this time, the remote host 10 can perform remote maintenance service on the embedded device 2 through the smart phone 6. Step S366 of method 300C transmits a status message to the smart phone 6 for the embedded device 2; step S338 of the method 300B receives the status information of the embedded device 2 for the smart phone 6, and transmits the status information to the remote host in step S340. Step S304 of the method 300A, the remote host 10 receives the status information of the embedded device through the short-range communication connection, and generates a solution according to the status information in step S306, and transmits the solution according to the status information, and transmits the solution in step S308. The solution to the smart phone 6; the step S342 of the method 300B is to receive the solution transmitted by the remote host 10 for the smart phone 6, and the solution is conveyed in step S344; the step S368 of the method 300C is to use the smart device by the embedded device 2 The mobile phone 6 accepts the solution of the remote host 10. It should be noted that the order of the steps shown in FIG. 3 is only an example, and other equivalent sequences, such as the exchange of step S336 and step S338, are also possible.

Referring to Figures 1, 2 and 3, in an embodiment, the step (S364) of performing the identity authentication procedure in the method 300C includes requiring the smart phone 6 to transmit an identification information, receive the identification information, and check whether it is stored and stored. The pairing record matches. The method of passing the identity authentication procedure (S334) in method 300B includes transmitting identification information to the embedded device 2 for the embedded device 2 to verify whether it matches the stored pairing record. The identification information includes at least one of a unique identification code of the mobile phone and a unique identification code of the user. The unique identification code of the mobile phone includes at least one of a mobile phone number and an international mobile device identification code (IMEI code). The user's unique identification code includes at least one of the password set by the user of the smart phone and the biometric information of the user. The user's biological information includes at least one of fingerprint identification information and facial recognition information.

4 is a flow chart showing a method for the remote host 10 to generate a solution (S306) according to status information according to an embodiment of the present invention. Referring to FIG. 2 and FIG. 4, the step of the remote host 10 generating a solution according to the status information (S306) includes: in step S402, the content inference engine 1022 of the smart agent 102 performs content inference on the status information; In S404, the smart agent 102 infers the search expert database 104 according to the content; in step S406, if the solution is found, the solution is provided in step S408; in step S406, if the solution is not found, the step is S410 provides a solution by the customer service staff 106, and in step S412, updates the expert database 104 with the solution provided by the customer service personnel 106. In the step of providing the solution by the customer service personnel (S410), the customer service staff 106 may be included to search the expert database 104 by itself.

Referring to FIGS. 1, 2 and 3, in an embodiment, in step S366 of method 300C, the status information transmitted by the embedded device 2 is internally set, such as an Internet setting, and the embedded device 2 and the connected device. The communication settings of the detector 12, the camera 14, and the like. In step S306 of the method 300A, the content inference engine 1022 of the smart agent 102 of the remote host 10 debugs the internal settings, and the smart agent 102 passes through at least one of the search expert database 104 and the contact agent 106. To provide at least one of the modified internal settings and processing recommendations as a solution. In step S344 of method 300B, the smart phone 6 transmits at least one of the modified internal settings to the embedded device 2 via the short-range communication link 4 and the processing request via the human-machine interface 68 to relay the solution. The processing suggestions are, for example, rebooting. In step S368 of the method 300C, the embedded device 2 accepts the modified internal setting through the short-range communication connection 4, and accepts at least one of the manual processing according to the processing suggestion output by the smart phone 6 to accept the remote host 10. solution.

Referring to FIG. 1 , 2 and 3 , in another embodiment, in step S366 of method 300C , the status information transmitted by the embedded device 2 is an operational state, such as an operating state of the embedded device 2 itself, or an embedded device. 2 connected sensors 12, the operating state of the camera 14, and the like. In step S306 of the method 300A, the content inference engine 1022 of the smart agent 102 of the remote host 10 debugs the operating state, and the smart agent 102 passes through at least one of the search expert database 104 and the contact agent 106. To provide processing advice as a solution. In step S344 of method 300B, smart phone 6 outputs a processing suggestion through human interface 68 to relay the solution. Handling suggestions such as rebooting, checking wiring, replacing batteries, etc. In step S368 of method 300C, the embedded device 2 accepts manual processing according to the processing suggestions output by the smart phone 6 to accept the solution of the remote host 10.

Referring to Figures 1, 2 and 3, in an embodiment, in step S366 of method 300C, the status information transmitted by embedded device 2 is its firmware version. In step S306 of the method 300A, the content inference engine 1022 of the smart agent 102 of the remote host 10 determines whether it needs to be updated, and the smart agent 102 passes the search expert database 104 to provide a new firmware as a solution. In step S344 of method 300B, the smart phone 6 transmits the new firmware to the embedded device 2 via the short-range communication link 4 to relay the solution. In step S368 of method 300C, embedded device 2 accepts the new firmware through short-range communication link 4 to accept the solution of remote host 10.

Referring to FIGS. 1, 2 and 3, before performing the identity authentication procedure in step S334 of method 300B and step S364 of method 300C, the embedded device 2 and the smart phone 6 need to perform a pairing procedure in advance to enable the embedded device. 2 only communicate with the smart phone 6 that it is paired with. FIG. 5 is a flow chart showing a pairing procedure of an embedded device and a smart phone according to an embodiment of the present invention. Referring to Figures 1, 2 and 5, the pairing procedure of the embedded device and the smart phone includes a part 500A executed on the smart phone and a part 500B executing on the embedded device. When the smart phone 6 is paired with the embedded device 2 that has not been paired, the user approaches the smart phone 6 to the embedded device 2, and the step S502 of the method 500A activates the embedded device 2 for the smart phone 6 through the short-range communication. The matching program; the step S552 of the method 500B is that the embedded device accepts the smart phone 6 to start the pairing program through the short-range communication, and the user is required to input a preset password in step S554; the step S504 of the method 500A prompts the smart phone 6 The user inputs the preset password, and receives and transmits the preset password input by the user in step S506. Step S556 of the method 500B confirms the preset password input by the user for the embedded device 2, and requests the smart phone 6 in step S558. Sending an identification information; in step S508 of the method 500A, the smart phone 6 prompts the user to set the identification information, and receives and transmits the identification information in step S510; in step S560 of the method 500B, the embedded device 2 stores the pairing record including the smart phone 6 Identification information transmitted. Since then, the embedded device 2 can establish a close communication link 4 with the smart phone 6. Preferably, the embedded device 2 is only paired with a smart phone 6 for security, and the smart phone 6 can be paired with a plurality of embedded devices 2.

In summary, the method for providing a remote access service for an embedded device by using the smart phone of the present invention establishes a close-range communication connection with the smart phone authenticated by the embedded device, so as to achieve the remote host through the smart type. The mobile phone provides remote repair service for the embedded device, which eliminates the need for the customer service personnel to go to the hospital for maintenance service, and does not need to connect the embedded device to the computer with the screen, and because the communication distance of the short-distance communication is relatively close, the malicious third party wants to borrow It is not easy to know the message transmitted by eavesdropping, and it is convenient and safe.

The technical and technical features of the present invention have been disclosed as above, and those skilled in the art can still make various substitutions and modifications without departing from the spirit and scope of the invention. Therefore, the scope of the present invention should be construed as being limited by the scope of the appended claims.

2. . . Embedded device

twenty two. . . CPU

twenty four. . . Memory

26. . . Near field communication interface

28. . . Other peripheral units

4. . . Near field communication

6. . . Smart phone

62. . . CPU

64. . . Near field communication interface

66. . . Communication interface

68. . . Human machine interface

8. . . Wireless communication

10. . . Remote host

102. . . Smart agent

1022. . . Content inference engine

104. . . Expert database

106. . . Customer service

300A. . . Method flow

S302~S308. . . Process step

300B. . . Method flow

S332~S344. . . Process step

300C. . . Method flow

S362~S368. . . Process step

S402~S412. . . Process step

500A. . . Method flow

S502~S510. . . Process step

500B. . . Method flow

S552~S560. . . Process step

FIG. 1 is a schematic diagram showing a system architecture for providing an embedded device remote repair service using a smart phone according to an embodiment of the present invention; FIG.

2 is a block diagram showing a system for providing remote access service of an embedded device using a smart phone according to an embodiment of the present invention;

3 is a flow chart showing a method for providing a remote repair service of an embedded device using a smart phone according to an embodiment of the present invention;

4 is a flow chart showing a method for a remote host to generate a solution according to status information according to an embodiment of the present invention; and

FIG. 5 is a flow chart showing a pairing procedure of an embedded device and a smart phone according to an embodiment of the present invention.

300A. . . Method flow

S302~S308. . . Process step

300B. . . Method flow

S332~S344. . . Process step

300C. . . Method flow

S362~S368. . . Process step

Claims (22)

A remote access service method for providing an embedded device, which is implemented on a remote host for establishing a Near Field Communication (NFC) connection through an intelligent mobile phone and an embedded device. Remote access service of the device, the method comprising the steps of: establishing a wireless communication connection with the smart phone; receiving the status information of the embedded device by the smart phone through the short-range communication connection; Generating a solution based on the status information; and transmitting the solution to the smart phone. The method of claim 1, wherein the step of generating a solution according to the status information comprises: inferring content of the status information; and searching for at least one of an expert database and a contact agent. Produce the solution. The method of claim 1, wherein the received status information includes an internal setting of the embedded device, and the step of generating a solution according to the status information comprises: debugging the status information And providing at least one of the internal settings of the modification and a processing suggestion. The method of claim 1, wherein the received status information includes an operational status of the embedded device, and the step of generating a solution according to the status information comprises: debugging the status information ; and provide a treatment suggestion. The method of claim 1, wherein the received status information includes a firmware version of the embedded device, and the step of generating a solution according to the status information includes: determining whether the pair is based on the status information The embedded device performs firmware update; and if a decision is made to update, a new firmware is provided. The method of claim 1, wherein the remote host is a cloud host. A method for assisting in providing a remote access service for an embedded device, which is implemented in a smart phone, the method comprising the steps of: starting an identity authentication program of an embedded device through Near Field Communication (NFC); The identity authentication program establishes a short-range communication connection with the embedded device; establishes a wireless communication connection with a remote host; receives status information of the embedded device; and transmits the status information to the remote host; Receiving a solution transmitted by the remote host; and relaying the solution. The method of claim 7, wherein the step of passing the identity authentication procedure comprises: transmitting an identification information to the embedded device for the identity authentication program to check whether one of the embedded devices is stored The pairing record matches. The method of claim 8, wherein the identification information comprises at least one of a mobile phone number and an international mobile device identification code (IMEI code). The method of claim 9, wherein the identification information further comprises at least one of a password set by a user of the smart phone and biometric information of a user of the smart phone. The method of claim 8, wherein the identification information includes biometric information of a user of the smart phone. The method of claim 7, wherein the status information transmitted includes an internal setting of the embedded device, and the received solution includes at least one of the modified internal setting and a processing suggestion. And the step of relaying the solution includes transmitting the modified internal setting to the embedded device and outputting at least one of the processing suggestions. The method of claim 7, wherein the status information transmitted includes an operational status of the embedded device, the received solution includes a processing suggestion, and the step of relaying the solution comprises: Output the processing suggestion. The method of claim 7, wherein the status information transmitted includes a firmware version of the embedded device, the received solution includes a new firmware, and the step of relaying the solution includes : Transfer the new firmware to the embedded device. A remote access service method for accepting an embedded device, which is implemented in an embedded device, the method comprising the steps of: accepting a smart phone to initiate an identity authentication program through Near Field Communication (NFC); The identity authentication program establishes a close-range communication connection with the smart phone; transmits a status message to the smart phone; and accepts a solution of a remote host through the smart phone. The method of claim 15, wherein the step of performing the identity authentication process comprises: requiring the smart phone to transmit an identification information; receiving the identification information; and verifying whether the identification information matches a stored pairing record. For example, in the method of claim 16, wherein the identification information includes at least one of a mobile phone number and an international mobile device identification code (IMEI code). The method of claim 17, wherein the identification information further comprises at least one of a password set by a user of the smart phone and biometric information of a user of the smart phone. The method of claim 16, wherein the identification information includes biometric information of a user of the smart phone. The method of claim 15, wherein the transmitted status information includes an internal setting of the embedded device, and the step of receiving a remote host solution through the smart phone includes: The internal setting of the modification is accepted through the short-range communication connection, and at least one of the manual processing according to one of the smart phone output processing suggestions is accepted. The method of claim 15, wherein the transmitted status information includes an operational status of the embedded device, and the step of receiving a remote host solution through the smart phone includes: Accept manual processing based on one of the smart phone output suggestions. The method of claim 15, wherein the status information transmitted includes a firmware version of the embedded device, and the step of receiving a remote host solution through the smart phone includes: Receive a new firmware through the short-range communication connection.