TW201240428A - Integrated communication method for cloud-computing office-automation - Google Patents

Integrated communication method for cloud-computing office-automation Download PDF

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TW201240428A
TW201240428A TW100109260A TW100109260A TW201240428A TW 201240428 A TW201240428 A TW 201240428A TW 100109260 A TW100109260 A TW 100109260A TW 100109260 A TW100109260 A TW 100109260A TW 201240428 A TW201240428 A TW 201240428A
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Taiwan
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user
account
level
network
integrated communication
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TW100109260A
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Chinese (zh)
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TWI426771B (en
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Chi-Yao Peng
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Excellence Inc E
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Abstract

An integrated communication method for cloud-computing office automation includes following steps. First, identifying a user's level. When the user uses an internet phone call, the user's account will be authenticated to identify the user's level. If the user is a VIP-level user, the user will communicate with others by a predetermined SIP account of the internet phone call. If the user is a common-level user, a non-used SIP account of the internet phone call will be requested and assigned to the user. The non-used SIP account will be marked as an used SIP account and the user will communicate with others by the assigned SIP account. Therefore, the cost and the necessary qunatity of the SIP account of the internet phone call will be reduced.

Description

201240428 六、發明說明: 【發明所屬之技術領域】 [0001] [0002] 是關於一 本發明係屬於一種電氣通信技術’更特別的 種適於與其他電氣系統組合之電話通信系、统 【先前技術】 通模式,各式 〜步服務使用 ,進—步提供 透過網際網路聯絡,早已成為常見的的溝 各樣的網站被大量的架設,各網站為了進 者’紛紛提供使用者線上會員認證的機制 即時訊息給使用者。 [0003]使用者於線上有任何問題需要客服人員脂 R務時,常會發 現需要花費時間去找聯絡資訊,再用室内。~ ^ 或動 話或電子郵件(E-mail )聯繫客服人員。随„ ^ 隨者技術的推 進,網路電話的技術提供使用者於網際網路進行通話, 甚至有業者提供超鍵結(Hyperlink),使用者=需花 時間找尋即可線上通話。但當以公司為-個單位,如果 每個員工必須同時進行網路電話,則要向會話發起協議 (SIP )業者申請網路電話帳號,每個人都需申請的費用 極為.可觀。 有鐘於此’如何針對上述習知技術所存在的缺點進行研 毛改良,降低申請網路電話帳號的數量、進而減少公司 成本的支出實為相關業界所需努力研發的目標。 【發明内容】 [〇〇〇5]為克服上述缺駐,太恭 疋缺點本發明提供一種雲端辦公室自動化整 合通矾方法,包含以下步驟: 100109260 表單蝙號A0101 第4頁/共23頁 1002015668-0 201240428 [0006]使用者藉由終端裝置之操作介面連接整合式通訊資料系 統,整合式通訊資料系統包含有提供使用者驗證的驗證 模組,驗證模組根據使用者輸入之帳號與密碼核對使用 者之身份。 [0007] 當使用者成功登入整合式通訊資料系統’則在終端裝置 之操作介面呈現通訊資料區域’通訊資料區域包含聯絡 資訊,且聯絡資訊中包含有公用電話交換網路之電話號 碼資訊。 0 [0008] 整合式通訊資料系統分別連接帳議分配飼服器與網路電 話伺服器,帳號分配伺服器岜含有使用考帳號等級資料 庫,使用者帳號等級資料庫包含有複數個使用者帳號映 射資料,各使用者帳號映射資料包含有使用者名稱,以 及使用者名稱所對應的身份等級、網路電話帳號與使用 者狀態,身份等級分為優先等級或普通等級’且使用者 帳號所對應的身份等級為優先等銀時Γ使亨者帳號所對 應的網路電話帳號則為預先設定。 C) [0009] 當使用者要求進行撥打聯絡資m之邊話號瑪資訊時’則 進行使用者身份等級判定,係根據使用者輸入之帳號, 與使用者帳號等級資料庫進行比對’決定使用者帳號所 對應的身份等級。當使用者所對應的身份等級為優先等 級時,則直接藉由使用者所對應的預先綁定的網路電話 帳號與網路電話伺服器,進行網路電話撥號通訊。當使 用者所對應的身份等級為普通等級時,則向帳號分配伺 服器要求未使用之網路電話帳號,並將未使用之網路電 話帳號指派給使用者帳號後,將未使用之網路電話帳號 ! 00109260 表單編號 A0101 第 5 頁/共 23 頁 1002015668-0 201240428 標記為已使用之網路電話帳號、將已使用之網路電話帳 號與使用者帳號紀錄對應,並藉由已使用之網路電話帳 號與網路電話伺服器進行網路電話撥號通訊。 [0010] 因此,本發明之主要目的係提供一種雲端辦公室自動化 整合通訊方法,藉由判定使用者身份等級,並且依據使 用者身分等級來決定是否分配網路電話帳號,藉此減少 申請網路電話帳號的數量、降低使用者架構系統的成本 〇 [0011] 本發明之另一目的係提供一種雲端辦公室自動化整合通 訊方法,依據使用者是否為在線狀態,以動態的方式來 分配網路電話帳號的分配,讓每個員工在有效分配的情 況下都能享用到網路電話帳號。 [0012] 本發明之又一目的係提供一種雲端辦公室自動化整合通 訊方法,其所運用的網路電話技術適用於各種平台上, 只要連接到網路系統即可撥打到公用電話交換網路的環 境。 【實施方式】 [0013] 由於本發明係揭露一種雲端辦公室自動化整合通訊方法 ,其中所利用網路通信原理及技術,已為相關技術領域 具有通常知識者所能明瞭,故以下文中之說明,不再作 完整描述。同時,以下文中所對照之圖式,係表達與本 發明特徵有關之示意,並未亦不需要依據實際情形完整 繪製,合先敘明。 [0014] 首先,請參閱圖1,為本發明較佳實施例之雲端辦公室自 100109260 表單編號A0101 第6頁/共23頁 1002015668-0 201240428 動化通訊方法方法的流程示意圖。 [0015] 本發明一種雲端辦公室自動化整合通訊方法,提供使用 者藉由終端裝置10 (請參閱圖2)連接網路系統20進行通 訊。其中網路系統20可以為無線通訊系統或網際網路系 統,無線通訊系統可以是無線保真(Wireless Fidel_ 丄七7 1丨?丨)、第2.5代無線通信技術(2.56)、第3代 無線通信技術(3G)、高速下行封包接入(High-Speed Downlink Packet Access ’HSDPA)、全球互通微、皮 ❹ 存取(Worldwide Interoperability for Microwave Access ,Wiiiax) 、 以及長期演進技術 (L〇ng Term Evolution,LTE)等-無線通訊協'定。前述終端裝 置10可為工作站、個人電腦、筆記型電腦、掌上型電腦 、個人數位助理以及行動電話等其令任L:者。針對雲端 辦公室自動化整合通訊方法係在平台架構進行,而此平 台架構是選用 Windows、Linux、Unix、Microsoft. NET 、 以及 Java 。 〇 [0016] [0017] 雲端辦公室自動化整合通訊方法包括以下步驟: 步驟100 .請參閱圖2,為本發明較佳實施例之雲端辦公 室自動化整合通訊方法的系統架構示意圖。本步驟之目 的在於讓使用者登入系統。首先,使用者藉由終端裝置 10之操作介面30以連接整合式通訊資料系統40,整合式 通efl資料系統40係以網路服務(web service)作為與 網路系統20之溝通介面’網路服務是透過Web通訊協定及 k料格式的開放式標準(例如HyperText Transfer201240428 VI. Description of the Invention: [Technical Field of the Invention] [0001] [0002] The present invention relates to a more specialized type of telephone communication system suitable for combination with other electrical systems. Technology] Through mode, all kinds of ~ step service use, step by step to provide communication through the Internet, has long been a common ditch of various sites have been erected a lot, each site for the user's online user certification The mechanism instant message to the user. [0003] When a user has any problem on the line and needs a customer service staff, it often finds that it takes time to find contact information and then use the room. ~ ^ or call or email (E-mail) to contact customer service. With the advancement of the technology, the technology of VoIP provides users to make calls on the Internet, and even the industry provides Hyperlink. Users need to spend time looking for online calls. The company is a unit. If each employee must make a network call at the same time, they must apply for a VoIP account to the Session Initiation Protocol (SIP) provider. The fee for each person to apply for is extremely high. There is a clock here. In view of the shortcomings of the above-mentioned prior art, the improvement of the number of applications for VoIP accounts and the reduction of the cost of the company are the goals that the industry needs to develop. [Summary Contents] [〇〇〇5] To overcome the above-mentioned shortcomings, the present invention provides a cloud office automation integrated overnight method, which comprises the following steps: 100109260 Form bat number A0101 Page 4 / Total 23 page 1002015668-0 201240428 [0006] User through terminal The operation interface of the device is connected to the integrated communication data system, and the integrated communication data system includes a verification module for providing user verification, and verification The module checks the identity of the user according to the account and password entered by the user. [0007] When the user successfully logs into the integrated communication data system, the communication data area is displayed in the operation interface of the terminal device, and the communication data area contains contact information, and The contact information includes the telephone number information of the public switched telephone network. 0 [0008] The integrated communication data system is connected to the accounting distribution server and the network telephone server respectively, and the account allocation server contains the usage account level information. The library, the user account level database includes a plurality of user account mapping data, each user account mapping data includes a user name, and an identity level corresponding to the user name, a network phone account number and a user status, and an identity. When the level is divided into priority level or normal level' and the user level corresponds to the priority level, the VoIP account corresponding to the hunter account is pre-set. C) [0009] When the user requests When dialing the nickname of Ma, the user’s identity level is determined. According to the account entered by the user, it is compared with the user account level database to determine the identity level corresponding to the user account. When the user's corresponding identity level is the priority level, the user correspondingly corresponds to The pre-bound network phone account and the network phone server perform dial-up communication for the network phone. When the user's corresponding identity level is a normal level, the server is assigned an account requesting an unused network phone account. After assigning an unused VoIP account to the user account, the unused VoIP account will be logged in! 00109260 Form number A0101 Page 5 of 23 1002015668-0 201240428 Marked as a used VoIP account, Correspond to the user account record of the used VoIP account, and dial-up communication with the VoIP server through the used VoIP account. [0010] Therefore, the main object of the present invention is to provide a cloud office automation integrated communication method, by determining the user identity level, and determining whether to allocate a network phone account according to the user identity level, thereby reducing the application for VoIP. The number of accounts and the cost of the user architecture system are reduced. [0011] Another object of the present invention is to provide a cloud office automation integrated communication method, which dynamically allocates network phone accounts according to whether the user is online or not. Assignment allows each employee to enjoy an Internet phone account with an effective assignment. [0012] Another object of the present invention is to provide a cloud office automation integrated communication method, which uses the VoIP technology applied to various platforms, and can be dialed to the public switched telephone network environment as long as it is connected to the network system. . [Embodiment] [0013] Since the present invention discloses a cloud office automation integrated communication method, the principle and technology of the network communication utilized therein have been known to those of ordinary skill in the related art, and therefore, the following description does not A full description is given. At the same time, the drawings in the following texts are indicative of the features relating to the features of the present invention and are not required to be completely drawn in accordance with the actual situation. [0014] First, please refer to FIG. 1 , which is a schematic diagram of a method for a dynamic communication method according to a preferred embodiment of a cloud office from 100109260 Form No. A0101 Page 6 of 23 1002015668-0 201240428. [0015] The present invention provides a cloud office automation integrated communication method, which provides a user to connect to the network system 20 for communication by using the terminal device 10 (refer to FIG. 2). The network system 20 can be a wireless communication system or an internet system, and the wireless communication system can be wireless fidelity (Wireless Fidel_丄777丨?丨), 2.5th generation wireless communication technology (2.56), 3rd generation wireless Communication Technology (3G), High-Speed Downlink Packet Access 'HSDPA', Worldwide Interoperability for Microwave Access (Wiiiax), and Long Term Evolution (L〇ng Term Evolution) , LTE), etc. - Wireless Communications Association. The terminal device 10 can be a workstation, a personal computer, a notebook computer, a palmtop computer, a personal digital assistant, and a mobile phone. For the cloud office automation integration communication method is carried out in the platform architecture, which is based on Windows, Linux, Unix, Microsoft. NET, and Java. [0017] [0017] The cloud office automation integrated communication method comprises the following steps: Step 100. Please refer to FIG. 2, which is a schematic diagram of a system architecture of a cloud office automation integrated communication method according to a preferred embodiment of the present invention. The purpose of this step is to let the user log into the system. First, the user connects to the integrated communication data system 40 through the operation interface 30 of the terminal device 10. The integrated efl data system 40 uses a web service as a communication interface with the network system 20. Services are open standards through web protocols and k-formats (eg HyperText Transfer)

Protocol , HTTP 、 extensible Markup Language , 100109260 表單編號A0101 1002015668-0 201240428 XML及Simple Object Access Protocol,s〇AP等) 來為其他的應用程式提供服務。而整合式通訊資料系統 40則包含有驗證模組41進行使用者驗證。 [0018] 步驟1〇1 :本步驟之目的在於核對使用者身分。整合式通 訊資料系統40根據使用者輸入之帳號與密碼,由驗證模 組41核對使用者之身份。 [0019] 步驟1〇2 :請同時參閱圖2與圖3,圖3為本發明較佳實施 例之雲端辦公室自動化整合通訊方法的通訊資料區域示 意圖。本步驟之目的在於提供使用者聯络資訊。當使用 者成功登入整合式通訊資料系統40,則通訊資料區域5〇 會呈現在終端震置10之操作介面30上*通訊資料區域5〇 包含多個聯絡資訊51,聯絡資訊51則包含下列資訊:屬 於公用電話交換網路(Public Switched Telephone Network ’ PSTN)的電話號碼資訊、電子郵件帳號資訊 、Skype即時通訊帳號資訊、MSN帳號資訊、QQ帳號資訊 、Yahoo即時通帳號資訊、以及部纟落格網址資訊。本較佳 實施例係以屬於公用電話支換網路;(PSTN )的電話號碼 資訊為例,而屬於公用電話交換網路(PSTN)的電話號 碼資訊可為市區電話號碼(例如:02-231 1 3731 )或行 動電話號碼(例如:0932-123456 )。前述電話號碼資 訊係採用超鏈結(Hyperlink)方式呈現於通訊資料區 域50中。當使用者點選通訊資料區域50中的電話號碼資 訊時,即會跳出撥號介面52,撥號介面52做有數字鍵、 通話鍵、斷話鍵、清除鍵、返回鍵提供使用者撥號通訊 ,前述各鍵之功能與室内電話雷同不再贅述。 100109260 表單編號A0101 第8頁/共23頁 1002015668-0 201240428 [0020] ❹ [0021]Protocol, HTTP, extensible Markup Language, 100109260 Form number A0101 1002015668-0 201240428 XML and Simple Object Access Protocol, s〇AP, etc.) to serve other applications. The integrated communication data system 40 includes a verification module 41 for user authentication. [0018] Step 1〇1: The purpose of this step is to check the identity of the user. The integrated communication data system 40 checks the identity of the user by the verification module 41 based on the account number and password entered by the user. [0019] Step 1〇2: Please refer to FIG. 2 and FIG. 3 at the same time. FIG. 3 is a schematic diagram of a communication data area of a cloud office automation integrated communication method according to a preferred embodiment of the present invention. The purpose of this step is to provide user contact information. When the user successfully logs into the integrated communication data system 40, the communication data area 5〇 is presented on the operation interface 30 of the terminal shake 10. The communication data area 5 includes a plurality of contact information 51, and the contact information 51 includes the following information. : Phone number information, email account information, Skype instant messaging account information, MSN account information, QQ account information, Yahoo instant account information, and departmental information belonging to the Public Switched Telephone Network 'PSTN URL information. The preferred embodiment is based on telephone number information belonging to the public switched telephone network; (PSTN), and the telephone number information belonging to the public switched telephone network (PSTN) may be an urban telephone number (for example: 02- 231 1 3731 ) or mobile phone number (example: 0932-123456). The aforementioned telephone number information is presented in the communication data area 50 by means of Hyperlink. When the user clicks on the phone number information in the communication data area 50, the dialing interface 52 is displayed, and the dialing interface 52 is provided with a number key, a call key, a disconnect key, a clear key, and a return key to provide user dialing communication. The function of each key is the same as that of the indoor telephone. 100109260 Form No. A0101 Page 8 of 23 1002015668-0 201240428 [0020] ❹ [0021]

步驟103 :請再參閱圖2。本步驟之目的在於對使用者資 料進行身分分級。整合式通訊資料系統4{)連接有帳號分 配祠服器60與網路電話(v〇iee Qvef Inteaet tocol,VoIP)伺服器7〇。帳號分配伺服器6〇包含有使 用者帳號等級資料庫61,網路電話⑮服器了㈣丨以會話發 起協議(Session Initiati〇n Pr〇t〇c〇1,Slp)伺服 器(提供此服務的業者為瑪凱電信或遠傳電信等)為佳 。使用者帳號等級資料庫61包含有複數個使用者帳號映 射資料。前述網路電話伺服器7〇係通過公用電話交換網 路(PSTN)連接到家内電話或行動電話》 ^ 請參閲表一,如表中所示’各使用者帳號映射資料包八 有使用者名稱’以及使用者名稱所對應的身份等級、 路電話帳號與使用者狀態。其中,身份等級係分為優先 等級或普通等級,且使用者帳號所對應的身份等級為優 先等級時,使用者帳號所對應的鋼路電話帳號則為預先 設定。例如:使用者A、C所對應之身份等級為優先等級 ,因此網路電話帳號「888」係於使用者登入前(甚$ β 系統建制同時)就指定且綁定給使用者A,以及將網路格 號「777」指定且綁定給使用者C。而使用者B、d因未汽 入系統(使用者狀態為「下線」 ,因此不給予網路電 話帳號。而帳號分配伺服器60另外包含有動態網路電話 帳號「123」,為未使用之狀態。 100109260 表單編號A0101 第9頁/共23頁 1〇〇2〇15668 201240428 [0022] 表一 使JR者名鞲 身分箏敵 桃罨話帳號 使Μ者狀鼉 A 優先等級 8S8 VIP B 普通等教 - 下腺 C «先零級 777 VIP D 普臻等敵 - 下瓛 [0023] 步驟104 :請再參閱圖2與圖3,本步驟之目的在於依照身 份等級的分級結果來決定是否需要分配網路電話帳號、 並提供網路電話撥打之功能。當使用者要求進行撥打聯 絡資訊51之電話號碼資訊時,則進行使用者身份等級判 定,係根據使用者輸入之帳號,讓使用者帳號等級資料 庫61進行比對,以決定使用者帳號所對應的身份等級。 而經由表一得知,使用者A、C (老闆或經理)係為優先 等級、使用者B、D (工程師或管理師)為普通等級。 [0024] 步驟105:本步驟之目的在於當使用者之身份為優先等級 時,則提供專用網路電話帳號撥號。請參閱圖4,為本發 明較佳實施例之系統架構用於優先等級使用者進行撥號 之示意圖。當使用者所對應的身份等級為優先等級時( 即使用者A、C),則直接藉由使用者所對應的預先綁定 的網路電話帳號( 888、777 )與網路電話伺服器70,進 行網路電話撥號通訊。 [0025] 步 [0025] 驟106 :本步驟之目的在於使用者身份為普通等級時, 100109260 表單編號A0101 第10頁/共23頁 1002015668-0 201240428 則提供動態網路電話帳號以進行撥號。請參閱圖5與圖6 ,為本發明較佳實施例之系統架構用於普通等級使用者 進行撥號之示意圖。當使用者B登入系統上線後,使用者 B所對應的身份等級為普通等級,則向帳號分配伺服器60 要求未使用之網路電話帳號「123」,並將此一未使用之 網路電話帳號「123」指派給使用者B後,將未使用之網 路電話帳號「123」標記為已使用之網路電話帳號,並將 這個已使用之網路電話帳號「123」與使用者B帳號紀錄 對應,此時使用者帳號映射資料則變更如表二,其中動 〇 態網路電話帳號「123」為已使用(分配給使用者B); 此外,使用者A與C雖未上線(使用者狀態為「未上線」 ),但網路電話帳號「888」與「777」則仍分別指定給 使用者A與C。而使用者B則可藉由此一網路電話帳號「 123」與網路電話伺服器70,進行網路電話撥號通訊。 [0026] 表二 使Λ者名翁 身分等教 網路電練《 使a者狀籌 A «先等級 888 vm B 普嫌等戴 123 上* C 優先等級 777 VIP D 普爆等欲 - 下腺Step 103: Please refer to Figure 2. The purpose of this step is to classify the user's data. The integrated communication data system 4{) is connected to an account distribution server 60 and a vieiee Qvef Inteaet tocol (VoIP) server. The account allocation server 6〇 includes a user account level database 61, and the network phone 15 server (4) uses a session initiation protocol (Session Initiati〇n Pr〇t〇c〇1, Slp) server (providing this service) The industry is better for Mackay Telecom or Far EasTone. The user account level database 61 contains a plurality of user account mapping materials. The aforementioned Internet telephony server 7 is connected to a home phone or a mobile phone through a public switched telephone network (PSTN). ^ Please refer to Table 1. As shown in the table, each user account mapping packet has a user. The name 'and the identity level corresponding to the user name, road phone account number and user status. Wherein, the identity level is divided into a priority level or a common level, and when the identity level corresponding to the user account is a priority level, the steel road phone account corresponding to the user account is pre-set. For example, the user's A and C correspond to the priority level, so the VoIP account "888" is specified before the user logs in (even the $β system is established) and is bound to the user A, and will be The network number "777" is specified and bound to user C. The user B and d are not in the system (the user status is "offline", so the network phone account is not given. The account assignment server 60 additionally includes the dynamic network phone account "123", which is unused. Status: 100109260 Form No. A0101 Page 9 of 23 1〇〇2〇15668 201240428 [0022] Table 1 makes JR name 鞲 筝 筝 敌 敌 帐号 帐号 帐号 帐号 帐号 帐号 帐号Teaching - Lower gland C «First zero 777 VIP D Pu'er and other enemies - 瓛 [0023] Step 104: Please refer to Figure 2 and Figure 3, the purpose of this step is to determine whether the need to be assigned according to the classification result of the identity level The VoIP account and the function of dialing the Internet phone. When the user requests to dial the phone number information of the contact information 51, the user identity level is determined, and the user account level is determined according to the account entered by the user. The database 61 performs a comparison to determine the identity level corresponding to the user account. As shown in Table 1, the user A, C (boss or manager) is the priority level, the user B, D (engineering Or the manager is a normal level. [0024] Step 105: The purpose of this step is to provide a dedicated network phone account dialing when the user's identity is a priority. Referring to FIG. 4, a preferred embodiment of the present invention is shown. The system architecture is used for the priority user to dial the schematic diagram. When the user's corresponding identity level is the priority level (ie, users A, C), the user directly corresponds to the pre-bound network. The telephone account number (888, 777) and the network telephone server 70 perform network telephone dialing communication. [0025] Step [0025] Step 106: The purpose of this step is that when the user identity is a normal level, 100109260 Form No. A0101 10 pages/total 23 pages 1002015668-0 201240428 A dynamic network phone account is provided for dialing. Please refer to FIG. 5 and FIG. 6 , which are schematic diagrams of a system architecture for dialing by a general level user according to a preferred embodiment of the present invention. After the user B logs in to the system and the identity level corresponding to the user B is a normal level, the server 60 is assigned to the account to request an unused network phone account "123". After assigning this unused VoIP account "123" to User B, mark the unused VoIP account "123" as the used VoIP account and use the used network. The phone account "123" corresponds to the user B account record. At this time, the user account mapping data is changed as shown in Table 2, wherein the mobile phone number "123" is used (assigned to user B); Users A and C are not online (user status is "not online"), but Internet phone accounts "888" and "777" are still assigned to users A and C respectively. User B can use the VoIP account "123" to communicate with the VoIP server 70 for VoIP dial-up communication. [0026] Table 2 Λ Λ 名 身 等 网路 网路 网路 网路 网路 网路 « « « « « « « « « « « 888 888 888 888 888 888 888 888 888 888 888 888 888 888 888 888 777 777 777 777 777 777 777 777 777 777 777

[0027] 此外,本發明較佳實施例亦可進一步包含有下列步驟, 藉由釋放不再使用的網路電話帳號,以便有效管理及分 100109260 表單編號A0101 第11頁/共23頁 1002015668-0 201240428 配網路電話帳號給有需要的上線使用者。 [0028] 步驟107 :本步驟之目的在於釋放未被使用的網路電話帳 號給需要上線的使用者。當使用者所對應的身份等級為 普通等級、且使用者結束網路電話撥號通訊後,將已使 用之網路電話帳號取消與使用者帳號之對應,並將已使 用之網路電話帳號再度標記為未使用之網路電話帳號。 [0029] 亦即,當使用者B下線後,帳號分配伺服器60則將網路電 話帳號「123」取消與使用者B的對應關係,並將已使用 之網路電話帳號「123」再度標記為未使用之狀態,亦即 此時使用者帳號映射資料會回歸到如表一所示的狀態。 請參閱圖7與圖8,為本發明較佳實施例之系統架構用於 普通等級使用者依序上線的撥號示意圖。之後,使用者D 上線,此時帳號分配伺服器60則再指派網路電話帳號「 123」給使用者D,並將網路電話「123」再度標記為已使 用之網路電話帳號。此時使用者帳號映射資料則如表三 所示。 [0030] 表三 使Jfl者名霧 身分等級 綱路%紐% 使者狄鰹 A 畺先等《t 88S VIP B 香適萼缓 - 下鑲 C «先等教 777 VIP D 普通等級 123 上線 100109260 表單編號A0101 第12頁/共23頁 1002015668-0 201240428 [0031] 综上所述’本較佳實施例中,係以共有四名使用者(A、 B、C、D)且預估最大上線使用者總數為三名為例,因此 僅需要申請三組網路電話帳號。其中二名使用者為優先 等級,固定佔用二組專用網路電話帳號,另外二名使用 者為普通等級’則由帳號分配伺服器60以動態方式分配 一組網路電話帳號給這兩名使用者(亦即使用者B、D共 用一組動態分配的網路電話帳號)。由於目前網路電話[0027] In addition, the preferred embodiment of the present invention may further include the following steps: by releasing the unused network phone account number for effective management and division 100109260 Form No. A0101 Page 11 / Total 23 Page 1002015668-0 201240428 Equipped with an online phone account for online users who need it. [0028] Step 107: The purpose of this step is to release the unused VoIP account to the user who needs to go online. When the user's corresponding identity level is a normal level, and the user ends the network phone dialing communication, the used network phone account is cancelled corresponding to the user account, and the used network phone account is marked again. Is an unused VoIP account. [0029] That is, after the user B goes offline, the account assignment server 60 cancels the correspondence between the network phone account "123" and the user B, and re-marks the used network phone account "123". In the unused state, that is, the user account mapping data will return to the state shown in Table 1. Please refer to FIG. 7 and FIG. 8 , which are schematic diagrams of a system architecture for a normal level user to go online in sequence according to a preferred embodiment of the present invention. After that, the user D goes online, and the account assignment server 60 then assigns the network phone account "123" to the user D, and marks the network phone "123" as the used network phone account again. At this time, the user account mapping data is shown in Table 3. [0030] Table 3 makes the Jfl name fog class grade road % New % Messenger Di Di A 畺 first wait "t 88S VIP B 香适缓缓 - Bottom inlaid C «First Class 777 VIP D Ordinary Level 123 Online 100109260 Form No. A0101 Page 12 of 23 1002015668-0 201240428 [0031] In summary, in the preferred embodiment, there are four users (A, B, C, D) and the estimated maximum online use. The total number of people is three, so you only need to apply for three sets of Internet phone accounts. Two of the users are priority, two groups of dedicated Internet phone accounts are fixedly occupied, and the other two users are of ordinary level. Then the account allocation server 60 dynamically allocates a group of network phone accounts to the two users ( That is, users B and D share a group of dynamically assigned network phone accounts). Due to current VoIP

[0032] 的帳號必須申請付費才能享用,透過動態或專用分配網 路電話帳號,將降低網路帳號的中請數量,而節省申請 網路帳號的㈣。崎馳雜㈣的分配,讓每個員 工在有效分自&之下都能享㈣網路電話候號。 a马本發明之較佳實施例,並非用以限定本發 ===;_上的描述,對於熟知本技術 項域之專Η人士應可明瞭及實施,因_他 明所獅讀彳tT所完成料脫離本發 在申請專利範圍中。 〜飾’均應包含[0032] The account number must be applied for a fee to enjoy. By dynamically or exclusively assigning a network phone account, the number of online account numbers will be reduced, and the application for a network account will be saved (4). The distribution of Qi Chi (4) allows each employee to enjoy (4) Internet telephony waiting under the effective & A preferred embodiment of the present invention is not intended to limit the description of the present invention. It should be clarified and implemented for a person skilled in the art to understand the technical field. The finished material is out of the scope of the patent application. ~ Decorations should include

【圖式簡單說明】 [0033]圖1,為本發明較佳實施例之雲端辦乂 方法流程示意圖。 &至自動化整合通訊 [0034] 圖2 ’為本發明較佳實施例之 方法的系統架構示意圖。 雲端辦公室自動 化整合通訊 [0035] 圖3,為本發明較佳實施例之愛_ 螭辦公官6心 方法的通訊資料區域示意圖。 目動化整合通訊 [0036] 100109260 圖4,為本發明較佳實施例之系 表單編號A010I 第13頁/共23襄 Μ構料優先等級使用 1002015668-0 201240428 者進行撥號之示意圖。 [0037] 圖5,為本發明較佳實施例之系統架構用於普通等級使用 者進行撥號的示意圖一。 [0038] 圖6,為本發明較佳實施例之系統架構用於普通等級使用 者進行撥號的示意圖二。 [0039] 圖7,為本發明較佳實施例之系統架構用於普通等級使用 者依序上線的撥號示意圖一。 [0040] 圖8,為本發明較佳實施例之系統架構用於普通等級使用 者依序上線的撥號示意圖二。 【主要元件符號說明】 [0041] 步驟 100、101、102、103、104、105、106、107 [0042] 終端裝置10 [0043] 網路系統2 0 [0044] 操作介面30 [0045] 整合式通訊資料系統40 [0046] 驗證模組41 [0047] 通訊資料區域50 [0048] 聯絡資訊51 [0049] 撥號介面52 [0050] 帳號分配伺服器60 [0051] 使用者帳號等級資料庫61 100109260 表單編號A0101 第14頁/共23頁 1002015668-0 201240428 [0052] 網路電話伺服器70BRIEF DESCRIPTION OF THE DRAWINGS [0033] FIG. 1 is a flow chart of a cloud processing method according to a preferred embodiment of the present invention. &Automatic Integrated Communication [0034] Figure 2 is a schematic diagram of a system architecture of a method in accordance with a preferred embodiment of the present invention. Cloud Office Automatic Integration Communication [0035] FIG. 3 is a schematic diagram of a communication data area of a love _ 螭 office officer 6 heart method according to a preferred embodiment of the present invention. Meshing Integrated Communication [0036] 100109260 FIG. 4 is a schematic diagram of a preferred embodiment of the present invention. Form No. A010I Page 13 of 23 Μ The priority of the use of the material is 1002015668-0 201240428. 5 is a schematic diagram 1 of a system architecture for dialing by a general level user according to a preferred embodiment of the present invention. 6 is a schematic diagram 2 of a system architecture for dialing by a general level user according to a preferred embodiment of the present invention. 7 is a schematic diagram of a dialing of a system architecture used by a general-level user in order to go online in a preferred embodiment of the present invention. 8 is a schematic diagram of a dialing diagram of a system architecture for a general-level user to go online in sequence according to a preferred embodiment of the present invention. [Main Component Symbol Description] [0041] Steps 100, 101, 102, 103, 104, 105, 106, 107 [0042] Network Device 2 [0044] Operation Interface 30 [0045] Integrated Communication Data System 40 [0046] Authentication Module 41 [0047] Communication Data Area 50 [0048] Contact Information 51 [0049] Dialing Interface 52 [0050] Account Assignment Server 60 [0051] User Account Level Library 61 100109260 Form No. A0101 Page 14 of 23 1002015668-0 201240428 [0052] VoIP server 70

100109260 表單編號A0101 第15頁/共23頁 1002015668-0100109260 Form No. A0101 Page 15 of 23 1002015668-0

Claims (1)

201240428 七、申請專利範圍: 1 . 一種雲端辦公室自動化整合通訊方法,提供使用者藉由連 接一網路系統之一終端裝置而進行通訊,該雲端辦公室 自動化整合通訊方法包括以下步驟:使用者登入,使用 者藉由該終端裝置之一操作介面以連接一整合式通訊資料 系統,該整合式通訊資料系統包含有一驗證模組;進行使 用者驗證,根據使用者輸入之帳號與密碼,由該驗證模組 核對使用者之身份;提供一通訊資料區域,當使用者成功 登入該整合式通訊資料系統,則將通訊資料區域呈現在該 終端裝置之操作介面,該通訊資料區域包含複數個聯絡資 訊,且該複數個聯絡資訊中至少包含有一公用電話交換網 路之電話號碼資訊;該整合式通訊資料系統連接有一帳 號分配伺服器與一網路電話伺服器,該帳號分配伺服器包 含有一使用者帳號等級資料庫,該使用者帳號等級資料庫 包含有複數個使用者帳號映射資料,各使用者帳號映射資 料包含有一使用者名稱,以及該使用者名稱所對應的身份 等級、網路電話帳號與使用者狀態,其中該身份等級係為 一優先等級或一普通等級,且該使用者帳號所對應的身份 等級為優先等級時,該使用者帳號所對應的網路電話帳號 則為預先設定;當使用者要求進行撥打該聯絡資訊之該電 話號碼資訊時,則進行使用者身份等級判定,係根據該使 用者輸入之帳號,與使用者帳號等級資料庫進行比對,決 定該使用者帳號所對應的身份等級;當使用者所對應的身 份等級為優先等級時,則直接藉由該使用者所對應的該預 先綁定的網路電話帳號與該網路電話伺服器,進行網路電 100109260 表單編號A0101 第16頁/共23頁 1002015668-0 201240428 話撥號通訊;以及當使用者所對應的身份等級為普通等 級時,則向該帳號分配伺服器要求一未使用之網路電話帳 號,並將該未使用之網路電話帳號指派給該使用者帳號後 ,將該未使用之網路電話帳號標記為一已使用之網路電話 帳號、將該已使用之網路電話帳號與該使用者帳號紀錄對 應,並藉由該已使用之網路電話帳號與該網路電話伺服器 ,進行網路電話撥號通訊。 Ο 根據申請專利範圍第1項所述之雲端辦公室自動化整合通 訊方法,進一步包含下列步驟:當使用者所對應的身份 等級為普通等級且使用者結束網路電話撥號通訊後,將 該已使用之網路電話帳號取消與該使用者帳號之對應,並 將該已使用之網路電話帳號再度標記為未使用之網路電話 帳號。 根據申請專利範圍第1項所述之雲端辦公室自動化整合通 訊方法,其中該網路電話伺服器係為一會話發起協議伺 服器。 ❹ 根據申請專利範圍第1項所述之雲端辦公室自動化整合通 訊方法,其中該複數個聯絡資訊進一步包含由下列資訊所 組成之群組:電子郵件帳號資訊、Skype即時通訊帳號資 訊、MSN帳號資訊、QQ帳號資訊、Yahoo即時通帳號資訊 、以及部落格網址資訊。 根據申請專利範圍第1項所述之雲端辦公室自動化整合通 訊方法,其中該公用電話交換網路之電話號碼資訊為一市 區電話號瑪或一行動電話號碼。 依據申請專利範圍第1項之雲端辦公室自動化整合通訊方 100109260 法,其中該終端裝置可為工作站、個人電腦、筆記型電腦 表單編號A0101 第17頁/共23頁 1002015668-0 201240428 、掌上型電腦、個人數位助理以及行動電話等其中任一者 〇 7 .依據申請專利範圍第1項之雲端辦公室自動化整合通訊方’ 法,其中該網路系統係為一無線通訊系統。 8 .依據申請專利範圍第7項之雲端辦公室自動化整合通訊方 法,其中該無線通訊系統係符合選自於由WiFi、2. 5G、 3G、HSDPA、WiMax、以及LTE等所構成群組之無線通訊 協定。 9 .依據申請專利範圍第1項之雲端辦公室自動化整合通訊方 法,其中該整合式通訊資料系統係以網路服務作為與該網 路系統之溝通介面。 10 .依據申請專利範圍第1項之雲端辦公室自動化整合通訊方 法,其中該雲端辦公室自動化整合通訊方法係在一平台架 構進行,而該平台架構係選自於由Windows、Linux、 Unix、Microsoft. NET、及Java所構成之群組。 100109260 表單編號A0101 第18頁/共23頁 1002015668-0201240428 VII. Patent application scope: 1. A cloud office automation integrated communication method, which provides a user to communicate by connecting one terminal device of a network system, and the cloud office automation integrated communication method comprises the following steps: user login, The user interface is connected to an integrated communication data system by using an operation interface of the terminal device. The integrated communication data system includes a verification module. The user verification is performed according to the account and password input by the user. The group checks the identity of the user; provides a communication data area, and when the user successfully logs into the integrated communication data system, the communication data area is presented in the operation interface of the terminal device, and the communication data area includes a plurality of contact information, and The plurality of contact information includes at least one telephone number information of the public switched telephone network; the integrated communication data system is connected to an account allocation server and a network telephone server, and the account distribution server includes a user account level. Database, the use The account level database includes a plurality of user account mapping data, each user account mapping data includes a user name, and an identity level, a network phone account number, and a user status corresponding to the user name, wherein the identity level When the priority level of the user account is a priority level, and the identity level corresponding to the user account is a priority level, the network phone account corresponding to the user account is pre-set; when the user requests to dial the contact information When the phone number information is used, the user identity level determination is performed, and based on the account entered by the user, the user account level database is compared to determine the identity level corresponding to the user account; When the corresponding identity level is the priority level, the network phone is directly connected to the network phone server by the pre-bound network phone account corresponding to the user. 100109260 Form No. A0101 Page 16 of 23 Page 1002015668-0 201240428 Dial-up communication; and when the user corresponds to the status level When the level is assigned, the server is assigned an unused network phone account and the unused network phone account is assigned to the user account, and the unused network phone account is marked as a used VoIP account, corresponding to the user account record of the used VoIP account, and dialing the VoIP phone by using the used VoIP account with the VoIP server communication.云 The cloud office automation integrated communication method according to claim 1 of the patent application scope further includes the following steps: when the user's corresponding identity level is a normal level and the user ends the network telephone dialing communication, the used The VoIP account is unassigned to the user account and the used VoIP account is again marked as an unused VoIP account. The cloud office automation integrated communication method according to claim 1, wherein the network telephone server is a session initiation protocol server.云 According to the cloud office automation integrated communication method described in claim 1, wherein the plurality of contact information further comprises a group consisting of: email account information, Skype instant messaging account information, MSN account information, QQ account information, Yahoo instant account information, and blog URL information. The cloud office automation integrated communication method according to claim 1, wherein the telephone number information of the public switched telephone network is a city telephone number or a mobile telephone number. According to the cloud office automation integration communication party 100109260 method of the patent application scope 1, the terminal device can be a workstation, a personal computer, a notebook computer form number A0101, page 17 / 23 pages 1002015668-0 201240428, a palmtop computer, Any one of the personal digital assistant and the mobile phone 〇7. According to the patent application scope, the cloud office automation integration communication method, wherein the network system is a wireless communication system. 8. The cloud office automation integrated communication method according to claim 7 of the patent application scope, wherein the wireless communication system is in accordance with a wireless communication selected from the group consisting of WiFi, 2. 5G, 3G, HSDPA, WiMax, and LTE. agreement. 9. The cloud office automation integrated communication method according to claim 1 of the patent application scope, wherein the integrated communication data system uses a network service as a communication interface with the network system. 10. The cloud office automation integrated communication method according to claim 1 of the patent application scope, wherein the cloud office automation integration communication method is performed on a platform architecture selected from Windows, Linux, Unix, Microsoft. NET And the group formed by Java. 100109260 Form No. A0101 Page 18 of 23 1002015668-0
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