201216197 六、發明說明： 【發明所屬之技術領域】 本發明係與經營服務模式有關，更詳而言之是指一種瓦斯 器具之售後服務方法。 【先前技術】 瓦斯器具’例如瓦斯熱水器、瓦斯爐、壁爐等，是以瓦斯 Φ 作為燃料且經點燃產生高溫加熱而達到預期的使用目的，故成 為家庭生活必需的設備。前述瓦斯器具被選購後，販售之一方 將依約定至用戶家中進行瓦斯器具之安裝，以瓦斯熱水器為 例，基於通風等安全因素的考量而經常被要求裝設於室外。 然，瓦斯熱水器在使用上，部分機件可能因風吹日曬或長時間 運作而有老化或損壞之情形發生，軌輕者將影響瓦斯熱水器 的燃燒效率，嚴重者則有導致瓦斯外淺等危害安全之虞。前述 • 情況的發生’主要肇因於機件老化或損壞，因此只要適當地更 新構件，即能維持瓦斯熱水器的正常運作。 既有的售後檢修方式有二： 其一，用戶鱗覺料的瓦賴《運料常才通知販售 、方進行檢查必要時再進行維修。惟此情況通常因察覺得晚 導致瓦斯熱水器已有嚴重瑕疲問題存在，必須經過整修始得繼 續使用相對地，其衍生維修費用較高。 - 冑方定期主動檢視瓦斯熱水器的運作狀況，並 201216197 予記錄之以作為下次檢視時間的設定。此方式雖能收到及早發 現問題並解決問題的效果，惟，販售一方必須與用戶端約定兩 方的共同時間’除時間約定不易外，若檢視無慮，對於雙方而 言，雖是安全的再轉認與服務品質的強化，但雙方共同付出的 時間部疋事實’是以，該模式潛藏徒勞無功而未能發揮最佳檢 修效率之缺失。 【發明内容】 有鑑於此，本發明之主要目的在於提供一種瓦斯器具之售 後服務方法，利用即時偵測及主動回報與判讀技術之結合，據 以充分發揮檢修成效。 緣以達成上述目的，本發明所提供瓦斯器具之售後服務方 法包含步驟有··侧用戶端之瓦㈣具運作織，並產生相對 之偵測訊號；傳輸該伽峨至—監控服務端；確認所接收谓 測訊號之來源；以及分析該偵测訊號，並在债測訊號被判讀為 異常時’通知用戶端。 另，本發明再提供-種瓦斯器具之售後服務方法包含下列 步驟.偵_戶端之瓦斯器具運作狀態，並產生相對之债測訊 唬，分析忒偵測訊號，並在偵測訊號被判讀為異常時，產生一 異常訊號至-監控服務端；顧、所接收異常減之來源，並回 覆後續處理方式。 依據上述構思’本發明進一步提供透過一以網際網路為例 201216197 的通訊媒介作為用戶端與監控服務端之間的訊息傳遞方式。 又，本發明再提供一專屬辨識碼予用戶端，該專屬辨識碼 將連同訊號一併透過該通訊媒介傳輸至該監控服務端，據以作 為用戶端身分之確認。 【實施方式】 為能更清楚地說明本發明瓦斯器具之售後服務方法，茲舉 較佳實施例並配合圖示詳細說明如后。 本發明瓦斯器具之售後服務方法係在一貴任區範圍内建 置有一監控服務端’該監控服務端透過通訊媒介的方式取得責 任區内之複數個瓦斯器具的及時運作狀態，藉此，在用戶端之 瓦斯器具運作有異常發生時，該監控服務端可及時獲悉情況並 進行分析判斷，更在主動聯繫用戶端後，可於約定檢修期間内 確實且有效地解決問題’俾避免虛功的產生，如是，瓦斯器具 得維持正常運作並獲得延長使用壽命。前述，，責任區，，之定義可 依地理面積大小或瓦斯器具之用戶端數而決定，俾有助於一個 監控服務端的服務品質穩定，並確保用戶端之權益。 以下進一步說明本發明達成上述目的之第一較佳實施例 的售後服務方法，請參圖1至圖3，係表示該售後服務方法應 用於一個責任區内的建構系統，揭示包括有複數瓦斯器具1〇、 複數家用電腦20與一監控設備30。 瓦斯器具10以瓦斯熱水器為例但不以此為限，一個用戶 201216197 端可使用-個或-個以上的瓦斯熱水器，於此舉以一用戶端使 用-個瓦斯熱水器為例。圖2進—步揭示瓦斯熱水器ι〇主要 包括有-瓦斯管路u、複數火排12、—點火器13、—預熱水 管14、一鼓風機15與一偵測模組16，其中： 瓦斯管路11供輸瓦斯氣體至該些火排12，點火器η 用以引燃瓦斯崎設置於鱗流雜上的職水管14進行 加熱；鼓風機Η裝設於火排U下方，俾可將外部空氣引 入瓦斯熱水器10内部以提高空燃比； 债測模組16包括有複數個各司不同監測任務的侦測 器’例如：偵· 16a肋制瓦斯管路n内之氣壓是否 正常、偵測器16b用以偵測預熱水管14内之水壓是否正 常、偵測器16c用以偵測鼓風機15之馬達轉速是否異常、 偵測器16d則用於偵測瓦斯熱水器1〇内的燃燒廢氣濃度是 否過高，必須強調的是，偵測器之數量不以上述為限，得 依實際需求再於瓦斯熱水器10之適當處加裝必要的摘測 器，前述偵測器並將產生相對的即時偵測訊號s，且偵測訊 號s透過該偵測模組16之一訊號傳送器16e而為輸出。 每一用戶端配置有一部家用電腦20，在瓦斯熱水器1〇被 安裝完成後，業者將對該瓦斯熱水器10之訊號傳送器16e與 家用電腦20完成連線設定。又，在消費者選購本實施例之瓦 斯熱水器10後，業者將提供一客製化且内載有專屬辨識碼11} 與其他内建程式的光碟片22,在消費者將光碟片22放入家用 201216197 電如20之光碟機後’其程式將自動執行並促使家用電腦透 過以網際祕24為淑翻^介喃該驗設備3()連線，其 内建知式則具有自動彙集偵測模組！石的各侧訊號s之功能。 本發明之監控服務端包括建置於販售業者辦公處的監控 认備30及服務人員4〇，於本實施例中，監控設備3〇為一般 辦公用電腦’其具有可程式控制之―資料庫3卜—信息取得 及辨識單元32與一判讀單元33，其中： 1料庫31儲存有瓦斯熱水器1〇正常運作之各項參 數，例如瓦斯氣壓、水壓、鼓風機之馬達轉速、廢氣濃度 4數值，以及用戶端之基本資料，例如聯絡人、住址、聯 絡方式、購置的瓦斯器具型號等； 信息取得及辨識單元32透過網際網路24的連線而接 收來自用戶端包括各種偵測訊號S與專屬辨識碼ω的信 息，並進一步地經由該專屬辨識碼ID而自資料庫31讀取 確認所接收偵測訊號S之用戶端身分； 判讀單元33用以將偵測訊號S與資料庫31内的運作 參數進行比對及分析’在偵測訊號S被判讀為異常時，產 生—異常訊號顯示於該監控設備30的螢幕上。為有效監控 貴任區内之所有用戶端的使用狀況，本實施例以程式設定 僅對於判讀單元33產生有異常訊號之用戶端予以顯示出， 俾避免過多資訊造成管理紊亂。 又’服務人員40在獲悉特定用戶端家中的瓦斯熱水器 201216197 Y有異常情況發生時，將依標準作業程序主動通知用戶 並約疋檢修時間，因監控設備3〇已預先過濾、出瓦斯熱 水盗10的異常部位，故在到府服務並進行標準檢查程序之 外，更能留意異常處以提高檢修的正確度及避免虛功的發 生。前述通知用戶端的方式以電話42聯繫為例，此外，亦 可透過電子郵件而知會用戶端。值得—提的是，當選擇以 電子郵件方式知會用戶端時，其功能更可設定為定時回報 視狀;兄卩令用戶端安心使用所購置的瓦斯器具。 圖4為本發明第二較佳實施例之售後服務方法程序圖，與 第較佳實施例不同處在於：本第二較佳實施例的建構系統中 更匕括有暫存器5〇，用以暫存最近一次使用瓦斯熱水器 時二該侧齡16所測得的各項_訊號s，所暫存信息將 在家用電⑹2〇被開啟時’透過該崎網路％而自動地傳輸至 該監控設備30。 圖5為本發明第三較佳實施例之售後服務方法程序圖，與 上述各實施例硕處在於：瓦斯_ 10之各測訊號的 判讀改於用戶端處逕行分析，而非於監控服務端。易言之，在 該第三較佳實施例建構系統中的偵測模組16包括有一判讀單 元16f，判讀單元16f内建瓦斯熱水器10正常運作之各項參 數在各债測器測仔的各項價測訊號S經該判讀單元咐比對 及分析後’若被判讀為騎時將產生-異常訊號至家用電腦 201216197 20 ’且透過網際網路24而將異常訊號連同專屬辨識碼ID傳輸 至監控服務端的辦公用電腦中，此辦公用電腦僅具有一般管理 與顯不及辨別用戶端身分之功能，不再具有偵測訊號的判讀功 能。監控服務端之服務人員4〇於接收此異常信息後，同樣依 標準作業程序主動聯繫用戶端及約定檢修關，如是，將可確 保用戶端之瓦斯H具制安全，及纽率地達成檢修目的。 圖6為本發明第eg較佳實施例之售後服務方法程序圖，與 第三較佳實施例不同處在於：本第四較佳實施例所建構之瓦斯 熱水器10更增設有一與偵測模組16電性連接之警示器17， 該警示器17在判讀單元附判讀有異常訊號產生時，將持續 產生閃_絲。此設計方式提個戶端自為察覺，並在接到 服務人貝40的通知時獲得再次確認，俾可避免因資訊不 而造成聯繫時的誤解。 圖7為本發明第五較佳實施例之售後服務方法程 在第三與第四較佳實施例的建構系财加設一暫存器6〇，: =°:用與第二較佳實施例之暫存器5。相“ 暫存最近-:人使職·水器1G時所測得的各 S ’該暫存信息在家職腦、、’、猶 自動地傳輸至驗雜3G。 1㈣透__路24而 以上所述僅為本發明數較佳可行實施例 發明說明書W圍所為之等效結構及^應用本 化，理應包含在本發明之專_咖。 、法變 9 201216197 【圖式簡單說明】 圖 圖1為本發明第一較佳實施例售後服務方法之建構系統 圖2為本發明第—較佳實施例應用之瓦斯熱水器示意圖 圖3為本發明第一較佳實施例之售後服務方法程序圖。 圖4為本發明第二較佳實施例之售後服務方法程序圖。 圖5為本發明第三較佳實施例之售後服務方法程序圖。 圖6為本發明第四較佳實施例之售後服務方法程序圖。 圖7為本發明第五較佳實施例之售後服務方法程序圖。 【主要元件符號說明】 1〇瓦斯熱水器 Η瓦斯管路 14預熱水管 16a〜16d偵測器 17警示器 20家用電腦 22光碟片 30監控設備 31資料庫 33判讀單元 40服務人員 42電話 50、60暫存器 12火排 13點火器 15鼓風機 16偵測模組 16e訊號傳送器16f判讀單元 24網際網路 32信息取得及辨識單元201216197 VI. Description of the invention: [Technical field to which the invention pertains] The present invention relates to a service mode of operation, and more particularly to a method of after-sales service for gas appliances. [Prior Art] Gas appliances, such as gas water heaters, gas stoves, fireplaces, etc., are gas Φ fuels and are ignited to produce high temperature heating to achieve the intended purpose of use, thus becoming a necessary equipment for family life. After the gas appliance is purchased, one of the sellers will install the gas appliance in the user's home according to the agreement. Taking the gas water heater as an example, it is often required to be installed outdoors based on safety considerations such as ventilation. However, in the use of gas water heaters, some parts may be aging or damaged due to wind and sun or long-term operation. The light rails will affect the combustion efficiency of gas water heaters, and in the worst cases, the gas may cause damage. The key to safety. The above • The occurrence of the situation is mainly due to the aging or damage of the machine, so that the proper operation of the gas water heater can be maintained as long as the components are properly updated. There are two existing after-sales maintenance methods: First, the user's scaly material, Valai, is often notified of the sale, and the party will perform the inspection if necessary. However, this situation usually causes the gas water heater to have a serious fatigue problem due to the late detection. It must be refurbished to continue to use the relative ground, and its derivative maintenance costs are higher. - The party regularly checks the operation status of the gas water heater on a regular basis and records it in 201216197 as the setting for the next inspection time. Although this method can receive the problem of early detection and solve the problem, the seller must agree with the client to agree on the common time of both parties. 'Except for the time agreement is not easy. If the inspection is not considered, it is safe for both parties. Re-recognition and the enhancement of service quality, but the time and facts that both parties have jointly contributed to the fact that the model is in vain and fails to perform the best maintenance efficiency. SUMMARY OF THE INVENTION In view of the above, the main object of the present invention is to provide an after-sales service method for gas appliances, which utilizes the combination of instant detection and active return and interpretation techniques to fully utilize the maintenance results. In order to achieve the above object, the method for the after-sales service of the gas appliance provided by the present invention comprises the steps of: the side user side tile (4) having the operation weaving, and generating a relative detection signal; transmitting the gamma to the monitoring service end; Confirm the source of the received test signal; analyze the detection signal and notify the user when the debt test signal is interpreted as abnormal. In addition, the present invention further provides an after-sales service method for a gas appliance comprising the following steps: detecting the operating state of the gas appliance of the household, and generating a relative debt measurement, analyzing the detection signal, and detecting the signal When the interpretation is abnormal, an abnormal signal is generated to the monitoring server; Gu, the source of the received abnormality is reduced, and the subsequent processing method is replied. According to the above concept, the present invention further provides a communication medium between the client and the monitoring server through a communication medium using the Internet as an example 201216197. Moreover, the present invention further provides a dedicated identification code to the user terminal, and the exclusive identification code is transmitted to the monitoring server together with the signal through the communication medium, thereby being confirmed as the identity of the user terminal. [Embodiment] In order to more clearly explain the after-sales service method of the gas appliance of the present invention, the preferred embodiment will be described in detail with reference to the drawings. The after-sales service method of the gas appliance of the present invention is to establish a monitoring server in the scope of a valuable service area. The monitoring server obtains the timely operation state of a plurality of gas appliances in the area of responsibility through the communication medium, thereby When there is an abnormality in the operation of the gas appliance at the user end, the monitoring server can be informed of the situation and analyze and judge in time, and after actively contacting the user terminal, the problem can be solved effectively and effectively within the agreed maintenance period. The production, if so, gas appliances have to maintain normal operation and obtain an extended service life. In the foregoing, the definition of the area of responsibility can be determined according to the size of the geographical area or the number of users of the gas appliance, which helps the stability of the service quality of a monitoring server and ensures the interest of the user. The following is a further description of the after-sales service method of the first preferred embodiment of the present invention to achieve the above object. Referring to FIG. 1 to FIG. 3, it is shown that the after-sales service method is applied to a construction system in a responsibility area, and the disclosure includes plural numbers. A gas appliance 1 , a plurality of home computers 20 and a monitoring device 30. The gas appliance 10 is exemplified by a gas water heater, but not limited thereto. One user can use one or more gas water heaters at the 201216197 end, and a user-use gas heater is taken as an example. Figure 2 further discloses that the gas water heater ι includes mainly a gas pipeline u, a plurality of fire tubes 12, an igniter 13, a preheating water pipe 14, a blower 15 and a detecting module 16, wherein: the gas pipe The road 11 is for supplying gas to the fire row 12, and the igniter η is used for igniting the water pipe 14 provided by the gas slag on the squall flow; the blower is installed under the fire slab U, and the sputum can be used for external air. Introduced inside the gas water heater 10 to increase the air-fuel ratio; the debt testing module 16 includes a plurality of detectors for different monitoring tasks of each division'. For example, whether the air pressure in the gas pipeline n of the Detective 16a rib is normal, the detector 16b It is used to detect whether the water pressure in the preheating water pipe 14 is normal, the detector 16c is used to detect whether the motor speed of the air blower 15 is abnormal, and the detector 16d is used to detect whether the combustion gas concentration in the gas water heater 1 is Too high, it must be emphasized that the number of detectors is not limited to the above, and the necessary extractor should be installed at the appropriate place of the gas water heater 10 according to actual needs. The aforementioned detector will generate relative instant detection. Measure s, and the detection signal s passes through The signal transmitter 16e of the detection module 16 is an output. Each user terminal is provided with a home computer 20, and after the gas water heater is installed, the operator will complete the connection setting of the signal transmitter 16e of the gas water heater 10 and the home computer 20. Moreover, after the consumer purchases the gas water heater 10 of the embodiment, the manufacturer will provide a customized optical disc 22 containing the exclusive identification code 11} and other built-in programs, and the consumer will place the optical disc 22 After entering the home 201216197, such as the 20-disc drive, the program will be automatically executed and the home computer will be connected to the Internet via the Internet Secret 24, and the built-in knowledge will be automatically collected. Test module! The function of each side of the stone signal s. The monitoring server of the present invention includes a monitoring device 30 and a service personnel built in the office of the vending operator. In this embodiment, the monitoring device 3 is a general office computer having a program-controllable data. The library 3b-the information acquisition and identification unit 32 and the interpretation unit 33, wherein: 1 the magazine 31 stores various parameters of the normal operation of the gas water heater, such as gas pressure, water pressure, motor speed of the blower, and exhaust gas concentration 4 The value, as well as the basic information of the user terminal, such as the contact person, the address, the contact information, the type of the gas appliance purchased, etc.; the information acquisition and identification unit 32 receives the connection from the user terminal through the connection of the Internet 24, and includes various detection signals S. And the information of the exclusive identification code ω, and further, the user identity of the received detection signal S is read from the database 31 via the unique identification code ID; the interpretation unit 33 is configured to use the detection signal S and the database 31. The internal operating parameters are compared and analyzed 'when the detecting signal S is judged to be abnormal, the abnormal signal is displayed on the screen of the monitoring device 30. In order to effectively monitor the usage status of all the users in the area, the present embodiment is configured to display only the client that generates the abnormal signal by the reading unit 33, so as to avoid excessive information and cause management disorder. In addition, when the service personnel 40 learns that there is an abnormal situation in the gas water heater 201216197 Y in the specific user's home, the user will be notified to the user according to the standard operating procedures and the maintenance time will be met. Because the monitoring equipment 3 has been pre-filtered and the gas hot water is stolen. 10 abnormal parts, so in addition to the service and standard inspection procedures, you can pay more attention to the abnormalities to improve the accuracy of maintenance and avoid the occurrence of virtual work. The foregoing method of notifying the client is exemplified by the telephone 42. In addition, the client can also be notified by email. It is worth mentioning that when you choose to notify the client by email, its function can be set to a timed return view; the brothers and sisters can use the purchased gas appliances with peace of mind. 4 is a schematic diagram of a method of the after-sales service according to the second preferred embodiment of the present invention, which is different from the preferred embodiment in that the construction system of the second preferred embodiment further includes a temporary register 5? To temporarily store the last _ signal s measured by the side age 16 when the gas water heater is used, the temporary information will be automatically transmitted to the home network (6) 2 ' when it is turned on. The monitoring device 30. FIG. 5 is a schematic diagram of a method of the after-sales service according to the third preferred embodiment of the present invention, and the above embodiments are distinguished by the fact that the interpretation of each test signal of the gas _ 10 is changed to the analysis at the user end, instead of the monitoring service. end. In other words, the detection module 16 in the construction system of the third preferred embodiment includes an interpretation unit 16f, and the parameters of the normal operation of the gas water heater 10 built in the interpretation unit 16f are measured in each of the debt detectors. After the price comparison signal S is compared and analyzed by the interpretation unit, 'if it is judged to be riding, an abnormal signal will be generated to the home computer 201216197 20 ' and the abnormal signal is transmitted to the home identification code ID through the Internet 24 to In the office computer of the monitoring server, the office computer only has the functions of general management and display and identification of the user's identity, and no longer has the function of detecting the signal. After receiving the abnormal information, the service personnel of the monitoring server will also actively contact the user terminal and agree to overhaul according to the standard operating procedures. If so, it will ensure the safety of the gas at the user end and the maintenance purpose. . FIG. 6 is a schematic diagram of a method of an after-sales service according to a preferred embodiment of the present invention. The difference from the third preferred embodiment is that the gas water heater 10 constructed in the fourth preferred embodiment further includes a detection module. The group 16 is electrically connected to the warning device 17, and the warning device 17 will continue to generate the flashing wire when the reading unit has read the abnormal signal generation. This design method provides a self-consciousness to the user and is reconfirmed when receiving the notice from the service provider 40, so as to avoid misunderstanding when the contact is caused by the information. FIG. 7 is a schematic diagram of a service method according to a fifth preferred embodiment of the present invention. In the construction of the third and fourth preferred embodiments, a temporary register is provided, and: =°: used and second preferred The register 5 of the embodiment. Phase "Sustained recently -: Every S measured by the person in charge of the water 1G" This temporary information is transmitted to the home brain, ', and is automatically transmitted to the test 3G. 1 (four) through __ road 24 and above The invention is only the equivalent structure and the application of the invention in the preferred embodiment of the present invention, and should be included in the special _ coffee of the present invention. The method 9 201216197 [Simple description of the diagram] 1 is a construction system of a service method according to a first preferred embodiment of the present invention. FIG. 2 is a schematic diagram of a gas water heater applied to a first preferred embodiment of the present invention. FIG. 3 is a flowchart of a service method according to a first preferred embodiment of the present invention. Figure 4 is a process diagram of a service method according to a second preferred embodiment of the present invention. Figure 5 is a flowchart of a service method according to a third preferred embodiment of the present invention. Figure 6 is a fourth preferred embodiment of the present invention. Figure 7 is a program diagram of the after-sales service method according to the fifth preferred embodiment of the present invention. [Main component symbol description] 1 〇 gas water heater Η gas pipeline 14 preheated water pipe 16a~16d Detector 17 warning device 20 home computer 22 optical disc 30 monitoring Equipment 31 Database 33 Interpretation unit 40 Service personnel 42 telephone 50, 60 register 12 Fire row 13 igniter 15 blower 16 detection module 16e signal transmitter 16f interpretation unit 24 Internet 32 information acquisition and identification unit