201216192 六、發明說明： 【發明所屬之技術領域】 本發明係關於一種受理報案系統跨區派遣之方法，特別 是制定一套互不隸屬的案件受理中心統一的案件資χ 式與内容，讓各受理中心能互相介接，並利用網貝路4及資S 技達成案件資料一連串能夠互通的編碼與解碼處理流程與機 制’以完成即時性、便利性及正確性之跨轄區案件派制。 【先前技術】 以氏承便用手機撥打110或119報案情況為例，在目前 已知的專利中，大部分都著重在於判別民眾來話位置，或者 其他自動報案相關的專利中，也是根據衛星定位或基地台定 位來判斷報案者的位置，進而根據這些定位所得的資訊將其 話務轉接到所在的轄區受理台進行案件處理。 但這些根據基地台或衛星定位的方式傳回發話位置不 再如同傳統電話有其登記的地址，定位上時f會有發生誤差 的情形，而且以撥打110報電話為例，諸如位於縣市交界處 撥打110電話，或行車途中撥打m電話時經過了縣市轄區 :交界等情形’均會容易發生定位誤差造成接受報案的勤指 中心不同於案發轄區的勤指中心的情形發生。 ;各勤扣中〜皆有自己統管的轄區，彼此互不隸屬也 f有交流分享案件受理資料，因此當勤指中心接收到辦案電 非本轄區案件時，並沒有辦法也*能請報案人重撥 電：來導引到正確案發轄區勤指中心來受理，因此造成受理 報案與處理案件的跨轄區之間的衝突與不方便。 #準:^作Γ上:遇到上述跨區報案的情形由於沒有統一的 傭直捣I / &本’因此都由各勤指令心彼此利用電話或 !=:，這樣的作法卻發生了時效性延誤、案件資訊缺 漏不全或非轄區所需的案件資訊等不便。 201216192 法已a ^㈣件$理後要進行輕派遣之技術與方 二;、;滿足現今行動報案之所需，因此進行案件受理後之 跨區派遣方法亟待加以改良 便之 路平△谁杆妗F % -兽 付D田7仃動應用，且利用網 妹：士 ”’遣’可提昇跨區案件移轉的即時性、效率 性、正確性及簡便性。 双手 【發明内容】 分+本：月之主要目的’在提出一種利用網路資訊平台，有 心代傳統人工作業方式的受理案件跨區派遣方法。 本^月之次要目的，在提供—種增加案件處理效率、減 ί二：續，令待援者能獲得即時協助的受理案件跨區 派遣方法》 ' 7 時掩本之再一目的在提供一種提昇跨區案件移轉的即 m正確性及簡便性的受理案件跨區派遣方法。 為達成上述目的，本發明係包含下列步驟：―、制定一 =中心應用程式共通的案件内容貞XML格式；二以 ^ 方式進行案件缝String之傳送與接收；三、 又理中％於各自的受理應用程式中整合收送功能使 能=發出案件輕派遣請求，與接㈣件跨區派遣通知；四、 二欠跨區派遣之受理應用程式將案件資料組成—致規範的皿 rmg，五、欲跨區派遣之受理應用程式發出案件移轉請求 c ion Request)，包括來源分機、目的分機、案件六、 以Web Service方式’將案件資訊傳遞到目的Web以〜以 主機；七、案件移轉的同時，話務利用PBX進行轉接；八、 被移轉的目的勤指中心受理應用程式以的方式通知 有移轉案件；九、目的受理應用程式利用Web Service方式 ，得案件XML String;以及十、受理應用程式解析 tring’取得案件資料’整合進自己的受理應用畫面；如此， 透上述的步驟，係可經由全國縣市連結的電腦話務平台完成 201216192 負§fl化跨區派遣。 如上所述之受理案件跨區派遣方法，該步驟—之受理中 式需包含下列模組：—、案件資料編碼模組··係提 成為XML string;二、案件資料解碼模組: 係k供XMLStrmg解析案件資料；三' 資料傳送模电 供啟動Web Service發出請求傳送功能；四 '且. 係提供有案件移轉發生時，❹ 接杈組.係提供話務轉接功能。 如上所述之S理案件跨區派遣方法，該 — xml編碼係透過各案件受理中心受理應隸式進行ΓΓ 議如上所述之$理案件跨區派遣方法’該步驟三荦件資 XML解碼係'透過各案件受理中心受理應用程式進行解Γ 如上所4之文理案件跨區派遣方法，胃步驟三受理 程式整合係選擇Java ScriDt卞\/R 〇 · '"用 行整合開發。 —或VBS-Pt任一種程式語言進 传使用如理案件跨區派遣方法，該步驟七案件移轉 係使用Web Service機制。 的勤：Φ上所f之丈理案件跨區派遣方法’該步驟七判斷目的 的勤私中心分機係透過PBX進行。 環：:二受:微 法，該。BX係透過警政 係透二 =轉案:跨區派遣方法’該步㈣務轉接 路斗Γ上所述之文理案件跨區派遣方法’該步驟八移轉荦件 發生時，是以事件通知的方式告知受理應用程式。件 遣相么發明所提供之受理案件跨區派遣方法與傳統跨區派 遣相互比較時，具有下列之優點： 派 1、時效性’受理中心發現為他轄案件時，可於第_時間在 201216192 二理口應用程式上’將案件以資訊化方式利用網路及話 務派遣給他轄受理中心。 、：確性’透過資訊化傳遞方式，所有案件資訊由電腦處 王’避免手動操作發生的人為疏失；同時進行話務轉接， =報^直接與案件受理人員對話，避免案件轉述發生 的5吾意誤會。 性’即使各案件受理中心的受理台應用程式互相獨 只要藉由此統—規範的介接模式，便可整合各 ::玄:又理中〜’使可直接藉由網路達到資訊化跨區派遣。章=人工電話連絡、傳真送資料等費時費力的 ^作業方式，利用電腦與網路處理案件及話務資訊， 可大幅提昇作業效率。 生。’一切作業均在電腦螢幕上完成，省略傳統的繁 :::二,二即時的案件跨區派遣’使待援的民眾能夠 【實施方;Γ】正面促進社會祥和安定，意義十分重大。 統-t報^統在執行跨區案件移轉時，並無 U王規範’可能是電話詢問告知也可能 其他方式傳遞案件資料，此方式 ^機或 :處理效率，甚至可能在人工處理時發生人為疏失。 ，本發明提出一種受理案件跨 全國各勤指中d的耗·，跨U遣方法，使用一套 明之步驟流程圖：〃貞δίι規乾，請參圖一，係為本發 步驟1制定一個受理中心庙田# j 格式； α用粒式共通的案件内容與XML 步驟 2 以 Web Service 古士 接收； 方式進行案件狐3_之傳送與 2 3 4 5 6 201216192 步驟3各；理中心於各自的受理應用程式中整合收送皿201216192 VI. Description of the invention: [Technical field to which the invention pertains] The present invention relates to a method for trans-regional dispatch of a report-receiving system, in particular, to formulate a set of case types and contents unified by a case acceptance center that is not affiliated with each other, so that each The acceptance centers can interface with each other and use NetBair 4 and S-Tech to achieve case data and a series of interoperable coding and decoding processes and mechanisms to achieve inter-jurisdictional case dispatch with instantness, convenience and correctness. [Prior Art] Taking the case of using 110 or 119 to report a case with a mobile phone, most of the currently known patents focus on judging the location of the people, or other patents related to automatic reporting, also based on satellites. Positioning or base station positioning to determine the location of the reporter, and then according to the information obtained from these positioning, transfer their traffic to the receiving desk of the jurisdiction where the case is handled. However, the location of the call back according to the base station or satellite positioning is no longer the same as the address of the traditional telephone. When the location is f, there will be an error, and the telephone number of the 110 is used as an example, such as at the junction of the county and the city. When you dial 110, or when you call m in the middle of the road, you pass through the county and city jurisdiction: the border and other situations will be prone to positioning errors. The diligent referee center that accepts the report is different from the diligent center of the crime area. Each of the diligence deductions has its own jurisdiction, and they are not affiliated with each other. They also have exchange and acceptance of case acceptance information. Therefore, when the diligent referee receives a case from a non-administrative area, there is no way to ask the informant. Redialing: It is guided to the Qinzhi Center of the correct case to accept the case, thus causing conflicts and inconveniences between the cross-jurisdictional areas that accept the case and handle the case. #准:^作Γ: In the case of the above-mentioned cross-regional report, there is no uniform commission. I / & this is therefore used by each commander to use the phone or !=:, this has happened. Delays in timeliness, incomplete information on cases, or information on cases not required in jurisdictions are inconvenient. 201216192 The law has been a ^ (four) piece of material to be lightly dispatched after the technology and the second;;; to meet the needs of today's action report, so the cross-regional dispatch method after the case is accepted urgently needs to be improved.妗F % - Beast pays for D-Sky 7 squat application, and uses the net sister: Shi "'s' to improve the immediacy, efficiency, correctness and simplicity of the transfer of cross-regional cases. Hands [invention] This: The main purpose of the month is to propose a cross-regional dispatching method for accepting cases using the network information platform and the traditional manual operation method. The second purpose of this month is to increase the efficiency of case handling and reduce the efficiency of the case. : Continued, the method of cross-regional dispatch of admissible cases for those who are able to obtain immediate assistance. ' 7 The second purpose of the cover is to provide a cross-regional acceptance of cases that improve the trans-regional case transfer, ie m correctness and simplicity. Dispatch method. In order to achieve the above object, the present invention comprises the following steps: - formulating a case content common to the central application 贞 XML format; and secondly transmitting and receiving the case stitch String by means of ^; In addition, % of the integration of the delivery function in their respective applications is enabled = the case is dispatched, and the (four) cross-regional dispatch notification is sent; and the four-two cross-regional dispatch application is used to compose the case data. The standard dish rmg, five, the inter-regional dispatch application to issue a case transfer request, including the source extension, the destination extension, the case six, the Web Service method to pass the case information to the destination Web to Host; Seven, while the case is transferred, the traffic is transferred by PBX; 8. The transferred destination refers to the application receiving program to notify the transfer case; 9. The destination application uses the Web Service method. , the case XML String; and ten, the application application parsing tring 'acquisition case data' integrated into its own acceptance application screen; thus, through the above steps, can be completed through the national county-city connected computer traffic platform 201216192 negative § The inter-regional dispatch of the case is as follows. As mentioned above, the method of accepting the cross-regional dispatch of the case, the acceptance of the Chinese formula needs to include the following modules: The case data coding module is added to the XML string; second, the case data decoding module: the k is used for XMLStrmg to parse the case data; the third 'data transfer mode is used to start the Web Service to issue the request transfer function; When there is a case transfer, the 杈 杈 . 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 。 The above-mentioned cross-regional dispatching method for the case of the case is 'the third step of the XML decoding system' is processed through the application acceptance center of each case. The above-mentioned 4 cross-regional dispatch method of the cultural case, the stomach step three accepts the program integration system. Select Java ScriDt卞\/R 〇· '" to integrate development. - or VBS-Pt is a programming language that uses the cross-regional dispatch method of the case, and the seven cases are transferred using the Web Service mechanism. The diligence: Φ on the f case of the case of cross-regional dispatching method's step 7 to determine the purpose of the diligence center extension system through the PBX. Ring:: Two: Micro method, it should be. BX is through the police department through the two = transfer case: cross-regional dispatch method 'this step (four) to transfer the road to the above-mentioned method of cross-regional dispatch of arts and cultural cases 'this step eight transfer occurs when the event is an event The notification method informs the receiving application. When the cross-regional dispatch method of the acceptance case provided by the invention is compared with the traditional cross-regional dispatch, the following advantages are obtained: 1. When the dispatching center finds that it is a case of his jurisdiction, it can be at the time of the _ time at 201216192 In the second-party application, the case was sent to the jurisdiction of the jurisdiction by using the Internet and the information in an information-based manner. ,: Authenticity 'through the information transmission method, all case information by the computer department king' to avoid manual operation of human error; at the same time carry out traffic transfer, = report ^ directly with the case acceptance personnel to avoid the case of the transfer of 5 Misunderstanding. Sexuality 'Even if the receiving desk applications of each case acceptance center are independent of each other, the system can be integrated with each other:: Xuan: In the middle, it can be used to achieve informationization directly through the network. District dispatch. Chapter = manual telephone contact, fax delivery of information, etc. Time-consuming and laborious ^ operation method, using the computer and network to handle cases and traffic information, can greatly improve the efficiency of the operation. Health. ‘All homework is done on the computer screen, omitting the traditional genre ::: 2, and 2 instant case-to-area dispatches to enable the people to be assisted [implementer; Γ] positively promote social peace and stability, the significance is very significant. In the implementation of the cross-regional case transfer, there is no U-king specification. It may be a telephone inquiry or other means of transmitting case data. This method or process: processing efficiency may even occur during manual processing. Man-made negligence. The present invention proposes a flow chart for accepting cases across the country in each of the diligent indicators, and using a set of clear steps: 〃贞δίι, please refer to Figure 1, which is a step 1 of the present invention. Acceptance Center Miaotian # j format; α with granular common case content and XML Step 2 Receive with Web Service Gushi; way to transfer case fox 3_ with 2 3 4 5 6 201216192 Step 3; Integrated receiving container in the receiving application
功月b ’使能夠發出案件跨區派遣請求，與接收案件 跨區派遣通知； ’' 步驟4欲跨區派遣之受理應用程式將案件資料組成—致規 範的 XML String ; 步驟5 欲跨區派遣之受理/6用去口 -V、1山# & • 祀· <又從應用私式發出案件移轉請求 (Action ReqUest) ’包括來源分機、目的分機 XML ; 步驟6以Web Service方式，將案件資訊傳遞到目的西的 Service 主機； 步驟7案件移轉的同時，話務利用pbx進行轉接； 步驟8被移轉的目的勤指中心受理應用程式，以events的 方式通知有移轉案件； 步驟9目的受理應用程式利用Web Service方式取得案件 XML String ;以及 步驟10受理應用程式解析XML String，取得案件資料，整 合進自己的受理應用晝面。 上述以XML為通訊格式，並包含共同的案件資訊内容， 該XML的格式及内容如下表所示。 M L案件資訊規範」之結構與組成_ <?xml version = “1.0” encoding = “BIG5”？> -<CASE> < CaseNum〉案件編號 </ CaseNum > < Case_Type> 案別 </ Case_Type> < Case_ Item >案類 </ Case_ltem> < Reporter_Name>報案人姓名 </ Reporter _Name> 201216192 < Reporter < Reporter > < Reporter < Reporter < Reporter < Reporter •Sex>報案人性別 </ Reporter _Sex> •Phone >報案人電話 </ Reporter _Phone PID>身份證字號</ Reporter _PID> Addr>報案人地址 </ Reporter _Addr > Class〉報案人類別 </ Reporter —Class〉 WayMB·案方式 </ Reporter 一Way > < CallingTimeMS·案時間 </ CallingTime> < CaseDesc〉報案内容 </ CaseDesc> < Victim〉受害人 </ Victim〉 < CaseHappenTimel 發時間 </ CaseHappenTime> < Case_Country4 發地址-縣市 </ Case_Country> < Case一Town〉案發地址鄉鎮市區</ Case_Town> < Case_Street4 發地址路街 </ Case_Street> < Case_Village4 發地址-村里 </ Case_Village> < Case_Neighbor > 案發地址-鄰 </ Case_Neighbor > < Case_Lane> 案發地址-巷 </ Case_Lane> < Case_Alley4 發地址弄 </ Case_Alley> < Case_House_No>案發地址-號</ Case_House_No > < Case_House_No_EXT4 發地址-號之 </ Case_House_No_EXT > < Case_House_Floor> 案發地址-樓 </ Case_House_Floor > <Case_House_Floor_EXT> 案發地址-樓之 </ Case_House_Floor_EXT > < Case_lnter_Sec1 >案發地址交叉路口一 </ Case Inter Sec1> 201216192 < 發地址-交又路 Case_lnter_Sec2> < Case一Road_Sign>案發地址.重要地標" Case_Road_Sign > </CASE> 其中步驟1之受理中心應用程式需包含下列模組··_、 案件資料編碼模組：係提供包裝案件資料成為XML String ; 二、案件資料解碼模組：係提供XML string解析案件資料； • 三、資料傳送模組：係提供啟動Web Service發出請求傳送 功能；四、事件通知模組：係提供有案件移轉發生時主動 觸發通知；以及五、話務轉接模組：係提供話務轉接功能。 又步驟1中案件資訊χΜι_編碼則為透過各案件受理中 心受理應用程式進行包裝，該步驟3之案件資訊XML解碼係 為透過各案件受理中心受理應用程式進行解析，再者，步驟3 中受理應用程式整合則選擇Java Scrjpt或VB Scrjpt任一種 程式語言進行整合開發。 該步驟7中判斷目的勤指中心分機係為透過ρΒχ進行， 而ΡΒΧ則為透過警政環島數位微波（WAN微波）進行連結； 況且步驟7之話務轉接乃係透過話務平台進行轉接，同Ϊ步 驟7案件移轉為使用Web Service機制，該步驟8移轉案件 發生時’是以事件通知的方式告知受理應用程式。 —報案者所處的地理位置位於兩縣市或三縣市的交界，在 ，位上有一定的機率發生誤差，或者報案人於行車途中利用 二動電轉打11Q，造成移動中的位置判斷錯誤，導致案件 又里=勤才曰中〜接到需歸於另一勤指中心處理之案件，此 時’请參圖二，係為本發明的方法架構，受理到該報案電話 201216192 的勤指中心需將案件移轉到另一縣市的勤指中心進行處理， 便需要進行跨轄案件移轉，報案者位於縣市交界處機撥打彳·! 〇 電话’經由公眾服務電話網路（public Switched Telephone Network，PSTN) 201將報案人資訊傳送到電信營運商機房 202，電信營運商機房 202 根據 ANI/ALI(Automatic Number Identification/Automatic Location Identification > ANI/ALI > 自動來話號碼/地址顯示）系統判別來話者地理區域，將話務資 訊轉接到該轄區縣市勤務指揮中心203。縣市勤指中心203 爻理台應用程式發出跨區轉接的請求，轉接請求之中包含話 務及案件資訊轉接（含來源分機、目的分機、案件XML)，縣 市勤拓中心203的案件資訊透過web Service機制經由警政 環島數位微波（WAN微波）2〇4轉送到他縣市的目的web Service主機，同時縣市的話務透過ρΒχ ( prjvate以如北Gongyue b' enables the issuance of cross-regional dispatch requests for cases, and cross-regional dispatch notifications for receiving cases; ''Step 4 Inter-regional dispatching application to compose case data—to the canonical XML String; Step 5 to cross-regional dispatch Acceptance / 6 use to go -V, 1 mountain # & • 祀 · < and from the application private case transfer request (Action ReqUest) 'including source extension, destination extension XML; Step 6 Web Service, The case information is transmitted to the service host of the destination west; Step 7: When the case is transferred, the traffic is transferred by using pbx; Step 8 is transferred to the destination service center receiving application, and the transfer case is notified by events. Step 9: The destination application uses the Web Service method to obtain the case XML String; and the step 10 accepts the application to parse the XML String, obtains the case data, and integrates it into its own application. The above XML is used as the communication format and contains the common case information content. The format and content of the XML are shown in the following table. Structure and composition of the M L case information specification _ <?xml version = "1.0" encoding = "BIG5"? >-<CASE>< CaseNum>Case No.</ CaseNum ><Case_Type>Case</Case_Type>< Case_Item > Case Class</ Case_ltem><Reporter_Name> Reporter Name </ Reporter _Name> 201216192 < Reporter < Reporter >< Reporter < Reporter < Reporter < Reporter • Sex > Reporter Gender </ Reporter _Sex> • Phone > Reporter Phone </ Reporter _Phone PID>ID font</ Reporter _PID>Addr> Reporter Address</ Reporter _Addr > Class>Reporter Category</ Reporter_Class> WayMB. Case Mode</ Reporter One Way >< CallingTimeMS·Case Time</ CallingTime>< CaseDesc>Report Content</ CaseDesc><Victim>Survivor</ Victim> < CaseHappenTimel Send Time</ CaseHappenTime>< Case_Country4 Send Address-County <;/Case_Country>< Case One Town> Case Address Township Township</ Case_Town>< Case_Street4 Address Address Street </ Case_Street>< Case_Vil Lage4 Send Address - Village </ Case_Village>< Case_Neighbor > Case Address - Neighbor </ Case_Neighbor ><Case_Lane> Case Address - Lane </ Case_Lane>< Case_Alley4 Send Address </ Case_Alley> ; <Case_House_No> Case Address - Number </ Case_House_No >< Case_House_No_EXT4 Send Address - Number </ Case_House_No_EXT ><Case_House_Floor> Case Address - Building </ Case_House_Floor ><Case_House_Floor_EXT> Send address-Floor</ Case_House_Floor_EXT >< Case_lnter_Sec1 > Case address intersection 1 </ Case Inter Sec1> 201216192 < Send address-交交路Case_lnter_Sec2>< Case_Road_Sign> Case address. Important landmarks " Case_Road_Sign ></CASE> The acceptance center application of step 1 needs to include the following modules··_, case data encoding module: provide packaging case data to become XML String; 2. case data decoding module Group: Provides XML string to parse case data; • Third, data transfer module: provides start-up Web Serv Ice sends the request transmission function; Fourth, the event notification module: provides the event trigger notification when the case transfer occurs; and five, the traffic transfer module: provides the traffic transfer function. In the first step, the case information χΜι_encoding is packaged by the application receiving center of each case, and the case information XML decoding of the step 3 is performed by the application receiving center of each case, and the processing is accepted in step 3. Application integration is based on Java Scrjpt or VB Scrjpt programming language for integrated development. In step 7, it is determined that the destination diligence center extension is performed through the Βχ, and the 为 is transmitted through the policing roundabout digital microwave (WAN microwave); and the traffic transfer in step 7 is performed through the traffic platform. In the same step, the case is transferred to the use of the Web Service mechanism. When the step 8 is transferred, the case is notified by the event notification. - The geographical location of the informant is located at the junction of two counties and cities or three counties and cities. There is a certain probability of error in the position, or the informant uses the second action to switch to 11Q while driving, causing the position judgment error in the move. , causing the case to be in the middle of the case = receiving a case that needs to be attributed to another diligent referee center. At this time, please refer to Figure 2, which is the method structure of the invention, and accepts the diligence center of the report call 201216192. The case needs to be transferred to the diligent referee center of another county and city for processing, and the cross-jurisdictional case transfer is required. The reporter is located at the junction of the county and city. 彳·! 〇Through the public service telephone network (public) Switched Telephone Network (PSTN) 201 transmits the reporter information to the telecom operator's computer room 202, and the telecommunications carrier computer room 202 displays the automatic incoming number/address according to ANI/ALI (Automatic Number Identification/Automatic Location Identification > ANI/ALI > The system discriminates the geographical area of the caller and transfers the traffic information to the county and city service command center 203 of the jurisdiction. The county and city reference center 203 爻 应用 应用 application sends a request for cross-region transfer, the transfer request includes traffic and case information transfer (including source extension, destination extension, case XML), county and city extension center 203 The case information was transferred to the destination web service host of his county through the policing roundabout digital microwave (WAN microwave) 2〇4 through the web service mechanism, while the county and city traffic was transmitted through ρΒχ (prjvate to Rubei
Exchange，用戶父換機）根據目的分機編號，經由警政環 島數位微波204轉送到B縣市PBX上205，B縣市PBX205Exchange, user parent change) According to the destination extension number, via the police ring island digital microwave 204 to the B County PBX on the 205, B county PBX205
收到外線來電，觸動來電通知事件。B縣市受理應用程式經 由events觸發先透過WebServjce取得案件存取索引再將 取得的案件索引傳遞給受理台應用程式，顯示案件移轉通 头B縣市文理台應用程式根據案件存取索引取得案件χΜL 資料。Β縣市受理台應用程式可解析傳送過來的χΜί案件資 料’完成案件跨區派遣。 上列詳細說明係針對本發明之—可行實施例之具體說 :’惟該實施例並非用以限制本發明之專利範圍，凡未脫離 發明技藝精神所為之等效實施或變更，均應包含於本案之 專利範圍中。 〃 综上所述，本案不但在技術思想上確屬創新，並能較習用 物品增進上述多項功效，應以充分符合新穎性及進步性之法 201216192 貴局核准本件發 . 定發明專利要件，爰依法提出申請，懇 * . 明專利申請案，以勵發明，至感德便。 201216192 【圖式簡單說明】 圖一為本發明實施例之流程示意圖。Receive an outside call and touch the call notification event. The B-county acceptance application sends the case access index through WebServjce and then passes the obtained case index to the receiving station application, and displays the case transfer to the B-county city cultural and arts application to obtain the case according to the case access index. χΜL information. The Jixian City Reception Desk application can parse the transmitted 案件 案件 case data to complete the case cross-regional dispatch. The above detailed description of the present invention is intended to be illustrative of the invention, and is not intended to limit the scope of the invention. The patent scope of this case.综 In summary, this case is not only innovative in terms of technical thinking, but also able to enhance the above-mentioned multiple functions compared with conventional articles. It should be approved in accordance with the law of 201216192, which fully complies with the novelty and progressiveness. Applying according to law, 恳*. Ming patent application, in order to invent invention, to the sense of virtue. 201216192 [Simplified Schematic Description] FIG. 1 is a schematic flowchart of an embodiment of the present invention.
圖二為本發明實施例之實作架構示意圖。 【主要元件符號說明】 ，顿1制疋一個文理中心應用程式共通的案件内容與父μl 格式； 步驟2以WebService方式進行案件XMLString之傳送與 接收； ^FIG. 2 is a schematic diagram of a implementation architecture of an embodiment of the present invention. [Description of main component symbols], the case content and the parent μl format common to a text center application in the 1st; and the transmission and reception of the case XMLString in the WebService mode;
步驟3各受理中心於各自的受理應用程式中整合收送XMLStep 3: Each acceptance center integrates the delivery XML in its own application.
功能’使能夠發出案件跨區派遣請求，與接 跨區派遣通知； ' v驟4欲跨區派遣之受理應用程式將案件資料組成一致規 範的 XML String ; 少驟5欲跨區派遣之受理應用程式發出案件移轉請求 (Action Request)，包括來源分機、目的分機、案件 XML ; ~ 步驟6以Web Service方式，將案件資訊傳遞到目的西扑 Service 主機；The function 'enables to issue a cross-regional dispatch request for a case, and to send a cross-region dispatch notification; 'v. 4 wants to cross-region dispatching the application to form a consistent XML XML string; less 5 wants to cross-regional dispatch application The program issues a case request (Action Request), including the source extension, the destination extension, and the case XML; ~ Step 6 uses the Web Service method to deliver the case information to the destination West Sweep Service host;
步驟 7 也 — 案件移轉的同時，話務利用PBX進行轉接； 〆驟8被移轉的目的勤指中心受理應用程式，以events的 方式通知有移轉案件； 步驟q 。n < 目的文理應用程式利用Web Service方式取得案件 XML String ;以及 步驟 1 Π < 焚理應用程式解析XML String，取得案件資料，整 合進自己的受理應用晝面。 12 201216192 201 公眾服務電話網路（Public Switched Telephone Network，PSTN ) 202 電信營運商機房 203 該轄區縣市勤務指揮中心 204 警政環島數位微波（WAN微波）Step 7 - At the same time as the case is transferred, the traffic is transferred using the PBX; the destination of the destination is transferred to the terminal, and the application is notified by events. Step q. n < The purpose of the text application to obtain the case XML String using the Web Service method; and Step 1 Π < The burning application parses the XML String, obtains the case data, and integrates it into its own application. 12 201216192 201 Public Switched Telephone Network (PSTN) 202 Telecom Operator's Computer Room 203 County and City Service Command Center 204 Police Circle Roundabout Digital Microwave (WAN Microwave)
205 B縣市接收資訊的PBX205 B County receives PBX information
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