TW201138368A - IPTV (Internet protocol television) service quality monitoring system - Google Patents

Abstract

An IPTV service quality monitoring system mainly includes a data collection module, a quality conversion module, a quality display module and a database system. The system is used for collecting network management warning messages of service equipment, IPTV service measurement data, network configuration data and subscriber complaint data. The collected network management warning messages of respective service equipment, IPTV service measurement data, network configuration data and subscriber complaint data are transformed into service quality information based on quality computation rules. The operation unit can enquire conditions, historic service quality information of operation areas and service equipment through the invented system in terms of operation area and service equipment, thereby achieving overall surveillance and to handle IPTV service quality.

Description

201138368 VI. Description of the Invention: [Technical Field] The present invention relates to an IPTV (Internet Protocol Television) service quality monitoring system, and particularly to a user terminal device having a set-top box and an exclusive service. The IPTV service network architecture of the network; the IPTV service quality monitoring system achieved through technologies such as original data collection, service quality information conversion, service quality information display and associated database management. [Prior Art] πτν is a digital video and audio transmission through the Internet. Once a device such as an organic box, network device, circuit line or service server is transmitted during the process of transmitting digital video and audio information, it may cause users. The quality of the viewing IPTV service is not good. For the familiar customer service system, it only fails to accept the customer's obstacle complaints, but can't immediately understand the problem of service quality; and the management monitoring system of various network devices constantly monitors and issues various possible alarms, so the network management system These alarms are collected and used, but there are so many classifications of network management alarms, and the alarms that really will improve the quality of service are irrelevant. Moreover, the existing conventional systems are biased towards QGS (Quality Qf Serviee), which cannot reflect the user's feelings of Q〇E (QUality0fExperience 'experience quality), and can only be helpless when the state of the device is different from the user's feelings. Dilemma. It can be seen that there are still many defects in the above-mentioned articles, which are not the designers of goodness, but need to be improved. In this case, the inventor's cakes were based on the above-mentioned techniques, and they were improved and innovated. After years of painstaking research, they finally succeeded in researching and developing this (4) service quality 201138368 surveillance system. SUMMARY OF THE INVENTION The object of the present invention is to provide an IPTV service quality monitoring system, which provides a service quality monitoring that collects various kinds of information and calculates service quality information that can reflect real conditions under the existing IPTv service network architecture. The system can effectively monitor the quality of the IPTV service. The further object of the present invention is to provide an IPTV service quality monitoring system, which can provide the service quality information required by various service divisions on the service network, so as to achieve instant and fast grasp of the IPTV. Service quality ΙΡ 1 Ύ service quality monitoring system. The IPTV service quality monitoring system capable of achieving the above object includes a data collection module, a quality conversion module, a quality display module, and a database system; the data collection module includes a device network management data collection unit and a service measurement data collection unit. The network configuration data collection unit and the user complaints notification unit are four units; they are responsible for collecting information related to the IPTV service quality and the IPTV service network access in the IPTV service network. It includes network management alarm data, IPTV service measurement data, network configuration data, and user complaints for each service device.

The quality conversion module includes two units, a rule management unit and a quality calculation unit; it is responsible for converting the collected data according to quality calculation rules for service quality information. The collected data includes: network management alarm data of each service equipment collected on the IPTV service network, IPTV service measurement data, and user complaints acceptance data; wherein the converted service quality information includes: equipment network management service quality and operation area service quality. The quality display module includes four units of the operating area quality presentation unit, the user access network quality presentation unit, the backbone topology quality presentation unit, and the service server quality presentation unit. Its 201138368 negative display shows service quality information such as the operating area, user terminal equipment, user access network equipment, backbone network equipment, and service server instant and past time points. Among them, the service equipment package 3 . The user 缟 6 is also available, the user accesses the network device 'the backbone network device and the service server. The IPTV service quality monitoring system provided by the present invention converts the collected service equipment network management data, the IPTV service measurement data, and the user complaint report into the service quality information, so that the maintenance unit can pass the The service quality information understands each service and the current status and historical quality of each operating area to grasp the service quality of ιρτν. φ [Embodiment] Please refer to the 'system provided by the invention! The system architecture diagram of the pTV service quality monitoring system, including: The collection of the material of the bait 1 is responsible for collecting the various services and services in the ΙΡΧν service network. The quality 'IPTV service network receives relevant information; the data collection module further includes a device network management data collection form; ?t 11 service data collection unit 12, network configuration data collection unit 13

And - the user complains that the notification receiving unit 14; the following separately describes each collection unit in the data collection module: a device network management data collection unit 11, through SNMP (Simple Network gent Protocol 'Simple Network Management Protocol) The technology collects various services on the service network of the ιρτν service network. Partially based on the need for (4) setting, this module is also responsible for setting the phase-bound value of the event of the event. When the service device has a predefined_tube event, the device network management event data is transmitted through the SNMp... and the backup network f is collected. The device network management data should include the device number, device type, network management alarm occurrence time, and network management report details. In addition, the service device types collected by the device network management data collection unit 201138368 11 include: STB (Set-T〇P Box, set-top box), DSLAM (Digital Subscriber Line Access Multiplexer), SWITCH (SWITCH) Switch), HPER (High Performance Edge R_r), R〇UTER (router), and service server. A service measurement data collection unit 12 establishes measurement equipment in each operation room, and periodically schedules various Live-TV (TV live broadcast), TV 〇Dcrme Vide〇 〇n in an automated manner.

Demand, on-demand video content to simulate user operation behavior, and analyze the transmitted video stream information to obtain various measurement data in the transmission; the aggregated service measurement data includes: measurement equipment code, measurement IPTV service target, Measurement time and measurement data. The measurement data includes: PCR-Jitter (Program Clock Reference-Jitter), PCR-Interval (Program Clock Reference-Interval),

Frame-Interval, PAT ErTor Rate (Pr〇gram Ass〇dati〇n, error rate of program association table), PMT Error Rate (Program Map Table Error Rate), and packet The number of lost IPXV service targets includes live TV (Live-TV) and video on demand (TVOD). The network configuration data collection unit 13 is responsible for collecting all devices and circuits on the IPTV service network. Information. The network configuration data collection unit 13 periodically collects data updates generated by equipment and circuit construction and transaction with the resource management system to maintain the correctness of the equipment and circuit configuration data. The equipment and circuit information includes: user terminal equipment data, equipment and interface data of the user access network and the backbone network, circuit data, and service equipment information. A user complaint application receiving unit 14 is responsible for accepting a user's notice due to an IPTV service obstacle or a poor quality of the product 201138368. When the user finds that the IPTV service is inconvenient or the product f is not good, the user can complain to the customer service center via voice, network, etc., and the user complains that the application accepting unit 14 can be notified by the user to the IPTV service. The towel reception information includes: the user circuit service number such as the local telephone number, the obstacle or the quality of the time when the 'obstacle or poor quality situation. - Quality conversion module 2, responsible for defining data conversion rules, and converting the collected data into service quality information; further comprising - rule management unit 21 and a quality calculation unit 22, respectively for each unit in the quality conversion module 2 Description: - The rule management unit 2 is a service quality calculation rule, and the utility of the service item is to convert the _ dragon received into a quantifiable quality information; the service quality calculation rule includes : Device network management service quality calculation rules are set for each network f alarm event _, respectively

The lower the service quality score.

The Live-TV measurement quality of the 5 areas is reported by the user in the area. The alarm level score is 201138368 (c) and the operation quality score of the operating area (8). The calculation rules of each score are as follows: A, L.TV «Product B number (L), TV0D measurement product f score (τ): These two quality scores are all measured by the service measurement data collection unit 12. It is detected that the Live-TV and TVOD transmission products in the operating area are calculated according to the custom product f calculation rules. The operation input information of the quality operation rule includes: the clock jitter of the program clock reference (PCR- Jitter), program clock reference interval (pCR Intervai), frame interval (frame-Mervai), f-head association table (PAT) error rate, program map table (ρΜτ) error rate, and packet loss count The measured data output format is: Live-TV measurement quality score (l, 〇 <= l <= 100), TV〇D measurement quality score (τ, 〇◊ T<= 100) The lower the score, the better the service quality. b. The operating area _ household towel alarm level score (c): the operating area _" the alarm level score (C) is the user complaints receiving unit 14, collecting the office The user in the operating area complains about the information, and calculates the quality calculation rule according to the custom quality calculation rules. The calculation input information includes the user's application data, the size of the f-transport area, the past number of applications in the operation area, etc. The output format of the quality operation rule is: the user's application alarm level score in the operation area (C, 〇 <= C &lt ;= 100), the lower the score, the better the service quality. In addition, there are two complaint thresholds (tl, t2), when 〇 < c < tl, indicating a slight alarm level; when tl < C < t2, indicating a major alarm level; when c > = G, indicating a serious alarm level; when c = o, indicating that there is no user complaint during that time period c. Operation area _ service quality score (8): the Uve TV of the operation area The maximum value of the three values, such as the measured quality score (L), the TVOD measurement quality score (τ), and the user-reported alarm level scores 201138368 and (c) in the operating area, is max(l, t, c). The lower the quality score, the better the service ασ 贝. The service quality (F) of the operation area of the layer is the maximum value of the service quality of all sub-layer operation areas under the parent's operation area, namely F = MAX(Ai). Quality calculation unit 22, which is an IPTV service network The collected service equipment network officer alarms, IPTV service measurement data, and user complaints acceptance data are converted according to the rules of the equipment network management service quality defined by the rule management list 70 21 and the operational area service quality calculation rules. The service quality information can be quantified. The quality calculation unit 22 periodically calculates the service quality information of all operating areas and equipments of ♦ go-hours. A quality display module 3 includes an operation area quality presentation unit 31 and a user access network °. The quality presentation unit 32, the backbone topology quality presentation unit 33, and the service feeder quality presentation unit 34, the operation area quality presentation unit 31 presents the jpTV service quality of each operation area; the user access network quality presentation unit 32, the backbone topology quality presentation The unit 33 and the service feeder quality presentation 7L 34 present the service network management service quality of each service device from the user terminal device to the service server in the IPTV service network; wherein the service device includes the user terminal device and the user interface Lu network devices, backbone network devices, and service servers. According to the different grades of service quality, it will be presented with quality lights of different colors. The red, dial, yellow and green colors represent the service quality of severe, major, minor and normal. The respective presentation units in the quality display module 3 will be described below. - The operating area quality presentation unit 3 is a (10) Tusi grid method that presents the IPTV service quality lights of the immediate and past time points of each operating area. Please refer to Figure 2 to Figure 4 for the display example of the service area f in the operation area of the present invention. The real-time quality of the operating area is presented in a map manner to present the real-time quality lights of each operating area and provide query screening. Conditions: 201138368 Query the operation area 101 to present the service quality 102 of each operation room under the operation area. Figure 2 shows the display example of the service quality of the operation room. Figure 4 shows the application of the invention to the operation area. The service quality table shows the sample diagram. The quality presentation of the past time points of the operation area provides the query screening conditions: the query date, the time of 1〇3, etc., and the query result presents the quality signal number of each operation area 104 in the past time point in a tabular manner. 〇5; Click on the quality light to further check the service area of the operation area during the query period and the user complaint report acceptance data. A user accesses the network quality presentation unit 32, which is responsible for presenting the quality signal of the instant and past time points of each access network device in a tree structure. Please refer to FIG. 5, which is a display example diagram of the service quality of the network device applied to the receiving end, and the user access network quality presenting unit 32 provides query screening conditions: query date 106, query time 107, and query user number. 1 〇 8 and other 3 conditions. Check 5 (10) to query the user number (10) as the main 'sequentially from the user terminal device 110 of each user number to all the access network devices U1 connected to the backbone network and the access interface 112 in the late period 106. Query the quality signal of time 107. Click on the quality light to query the data collected by the device network management data collection unit of the specific device or interface for the hour of the query date and time. The service device presented includes: the STB of the user terminal device, the DSLAM of the user access device, the SWITCH, the HPER, the ROUTER, and the like. A backbone topology quality presentation unit 33 is responsible for presenting the quality signals of the devices and circuits on the backbone network and the instant and past time points in a topological structure. Please refer to FIG. 6 for the display example diagram of the service quality of the network device for the backbone end of the present invention. The backbone topology quality presentation unit 33 provides the search and screening conditions: query service area topology map 113, query time and other two conditions. . The query result is displayed under the query time 114, and the quality of the network device 115 and the connection circuit 116 on the dry end network is detected in the range of the service area topology file 113. Click the quality light to query the data collected by the device network management data collection unit 11 of the specific equipment or circuit for the hour. The types of devices include: HPER, ROUTER, and service servers. A service server quality presentation unit 34 is responsible for presenting the quality signal of the service server instant and past time points in a tabular manner. Please refer to FIG. 7 , which is a query example diagram of the service quality of the service server, and the service server quality presentation unit 34 provides query screening conditions: query date 117, query service area us, and query server type U9. 3 conditions. ® Query results Please refer to the display example shown in Figure 8 for the service server service quality. The service server 120 is used to display the individual quality indicator 121 for each hour of the query date. Click the quality indicator to query the information collected by the device management data collection unit 11 of the specific service server during the query period.

The system of the present invention can access various materials through a standard database query language operation. In this embodiment, the service product f is monitored in the existing IPTV service towel. Please refer to the Sunshine Nine for the system operation flow chart of the IPTV IPTV service σσ quality monitoring system. ρτV service quality

The monitoring system checks the service quality information, ^ can log in to the IPTV service quality through the browser, including the service area service quality, backbone network equipment 201138368 service quality, service server service quality, and access device service quality. When the personnel log in to the IPTV service quality monitoring system and check that the service quality of the operating area is not good, please refer to FIG. 10 for the quality monitoring flowchart of the IPTV service quality monitoring system of the present invention. The quality monitoring process is as follows: a. Determine whether the service quality of this operating area is not a single operating area or multiple operating areas (step: 201). If the service quality of the single operation area is not good, enter the process d; if the service quality of the multiple operation areas is not good, enter the process b; b. Check whether the network equipment and circuit service quality on the backbone network are not good (steps) :2〇2^ If the network equipment and circuit service quality on the backbone network of Lu Ruo is normal, enter process c; if the network equipment and circuit service quality on the backbone network is not good, enter process e; c. View service servo Whether the service quality is not good (step: 2〇3). If the service server service is normal, then enter process d; if the service server service quality is not good, enter process e; d. View the access network Whether the service quality of the road equipment is not good (step: 2〇4). If the service quality of the access network equipment is normal, go to process b until the cause is found; if the service quality of the incoming network equipment is not good Then, the process e is entered; e. The detection is performed on the relevant service device (step 205). The IPTV service provided by the present invention is pure and has the following advantages when compared with other conventional technologies of the above cited reference: 1 ,this The service quality quantification mechanism provided by the invention uses the quality calculation rule to convert the data collected on the IPTV service network into a quantifiable service product, which includes the quality of the equipment network management service and the service quality of the operation area. The service quality quantification mechanism can be used by the user. Complaints 12 201138368 Information, service equipment network management alarm data, IPTV service measurement data, etc. lack of integration, event significance is unclear, difficult to quantify information integration as a standard consistent service quality information, so that the maintenance personnel at a glance at each network device Or the service quality of each operating area is normal. 2. The quality presentation mechanism provided by the present invention integrates equipment network management data belonging to the field of q〇s, service measurement data belonging to the QoE field, user complaint report data, and according to the network. The cross-reference ratio of the configuration data shows the obstacles that make the service quality poor, the cause of the problem can be seen at a glance, and the problem is clarified. » 3 'This (4) product presentation system, providing #运单位,服毅鲜 variety The quality monitoring method at the level enables each division of the transportation division to take Needs, the county does not belong to the scope of the division of labor division, only provides the quality information required for its transportation, and at the same time provides instant and historical quality information to facilitate the change of the quality status of the carrier (4). The above is a detailed description of one of the possible embodiments of the present invention, but the embodiment is not limited to the patent of the present invention, and the equivalent of the invention is not reduced from the spirit of the present invention. It should be included in the scope of the patent in this case. Xi' Ding, the above mentioned 'this wealth is technically innovative, and can improve the effect of the article on the item = the effect of the day' should be fully consistent with _ sex and progress The statutory invention patent requirements, love the law " ~ month Bay Bureau approved this invention patent application, in order to invent, to the sense of virtue. 13 201138368 [Simple diagram of the diagram] Figure 1 is the system of the IPTV service quality monitoring system of the present invention Architecture diagram. Figure 2 is a diagram showing an example of display of service quality in an operating area of the present invention. FIG. 3 is a diagram showing a display example of the service quality of the service room of the present invention.

Figure 4 is a diagram showing an example of a table display of service quality applied to an operating area of the present invention. FIG. 5 is a diagram showing a display example of the service quality of the network device applied to the receiving end. FIG. 6 is a diagram showing a display example of the service quality of the network device applied to the backbone end of the present invention. FIG. 7 is a diagram showing an example of querying the service quality of the service server according to the present invention. FIG. 8 is a diagram showing an example of display of service quality of a service server according to the present invention. FIG. 9 is a flowchart of the system operation of the IPTV service quality monitoring system of the present invention. FIG. 10 is a flowchart of quality monitoring of the IPTV service quality monitoring system of the present invention. [Main component symbol description] 1 Data collection module 11 Equipment network management data collection unit

12 Service Measurement Data Collection Unit Network Configuration Data Collection Unit 14 User Complaint Report Acceptance Unit 2 Quality Conversion Module 21 22 31 32 Rule Management Unit Quality Calculation Unit Quality Display Module Operation Area Quality Presentation Unit User Access Network Quality Presentation unit 14 backbone topology network quality presentation unit service server quality presentation unit database system query operation area presents the service quality query screening conditions of each operation room under the operation area, and presents the quality signal number of each operation area in a tabular manner. Query time query user number query user number user terminal device access network device access interface topology file query time network device link circuit query period query service area query server type service server quality light number network equipment service Server 15 201138368 124 Measuring device 125 Service server 126 Reporting user 127 Maintenance unit personnel 201 Judging whether the service quality of this operating area is not a single operating area or multiple operating areas 202 Viewing the network on the backbone network Preparation, if poor quality of service circuit 203 examine whether the service server 204 poor service end view acess network device service 205 detects whether the quality is poor for the related services "service equipment

16

Claims (1)

201138368 VII. Patent application scope: .丨· A 1ptv service quality monitoring system, including: a data collection module, which is responsible for collecting network management alarm data and IPTV service measurement data of the service devices in the iptv service network. Information and user complaints in the acceptance of information; a quality conversion module responsible for converting the IPTV service network data collected by the data collection module into service quality information; a quality display module responsible for displaying the operational area and services Service quality information such as immediate and past time Φ points of the equipment. 2. If the IPXV service product mentioned in item 1 of the scope of claim is the same, the data collection module of the towel may include: A device network management data collection unit is responsible for collecting! Network management alarm data of various service devices in the PTV service network, and equipment operation status periodically collected by the device; a service measurement data collection unit, which is responsible for collecting the measurement equipment established in each operation room, and periodically The scheduling point reads various ιρτν service contents to simulate the user's operation behavior φ and analyzes the transmitted video stream turbulence information, and obtains various measurement data in the transmission; a network configuration data collection unit is responsible for collecting! Configuration information of all devices and circuits on the pTV service network; and a user complaint notification acceptance unit, which is responsible for accepting reports from users due to IPTV service barriers or poor quality. 3. The IPTV service quality monitoring system described in claim 2, wherein the equipment collected by the device network management data collection unit comprises: a set-top box (STB), a digital subscriber line access multiplexer (DSLAM), and an exchange. Device number (SWITCH), high-performance edge router (HpER), router 17 201138368 (ROUTER), and service server device number, device type, network management alarm occurrence time, and network management alarm details. 4. The service quality monitoring system as described in item 2 of the patent application scope, wherein the information collected by the service measurement data collection unit includes: a measurement equipment code, a measurement IPTV service target, a measurement time, and a measurement data; The measurement IPTV service targets include: Live-TV and TV0D; the measurement data includes: the clock jitter of the program clock reference (PCR-Jitter), the interval of the program clock reference (PCR-Interval), the interval of the frame (frame- Interval), the error rate of the program association table (PAT), the error rate of the program map table (pMT), and the number of lost packets. 5. The IPTV service quality monitoring system described in claim 2, wherein the device and circuit information collected by the network configuration data collection unit comprises: user terminal equipment data, user access network and backbone network Road equipment and interface data, circuit data, and service server equipment information. 6. The IPTV service quality monitoring system described in claim 2, wherein the user complains that the notification acceptance unit accepts information including: the user circuit service number such as the local number, the time when the obstacle or the quality is not good, the obstacle or the quality is not Good information and other information. 7. The IPTV service quality monitoring system according to claim 1, wherein the quality conversion module comprises: a rule official unit, defining a service quality operation rule, and converting the data collected by the data collection module The quality information can be quantified; and a quality calculation unit can be used to collect the service equipment network management alarm data, IPTV service measurement data, and user complaints and acceptance data collected on the IPTV service network, as defined by the rule management unit. The device network management service quality calculation rule and the operation area service quality calculation 18 201138368 rules are converted into service quality information that can be quantified. 8. The service quality monitoring system described in claim 7 of the patent scope, wherein the service quality calculation rule defined by the rule management unit may include: a· equipment network management service quality calculation rule, which is specific to various network management alarm event types, respectively Define its alarm level 'calculation rules for calculating the service quality of equipment network management through accumulating network management alarm level scores; and b. Operating area service quality calculation rules, mainly defining the Live TV measurement product scores and TVOD measurement quality scores of each operating area. , operating area _ household alarm level score and operating area service quality score calculation rules. 9. The iptv service quality monitoring system described in claim 8 wherein the device network management service quality calculation rule may include: a. b. Accumulate the network management alarm level score of the time interval (10) as the service quality score (X) of the service device; c. Compare the service quality score with the defined two network management alarm level gatecast values (N, M); d When 〇<X<N, indicates a slight alarm level; #Ν<χ<Μ, indicating a significant alarm level; when X>= Μ, indicates a severe alarm level; χ = 〇, indicating that there is no alarm during this period. 10. If the application is accustomed to the IPTV service product, the service quality calculation rule defines the Live_TV measurement quality score of each operation area, and the measurement quality score is determined by the service measurement data collection unit. The measured Live-TV and TV0D transmission quality data in the operating area during the period, such as the clock jitter of the program clock reference (PCR-J_, the interval of the program clock reference (pCR lme (4), the interval of the frame 201138368 (ftame- The error rate of the program association table _, the error rate of the program map table (PMT), and the number of lost packets are calculated. π. The service quality monitoring system described in item 8 of the patent application scope, wherein the operation The user's notice level in the region (C) will be used by the client to collect the user complaints in the operating area during the period, such as the user's application information, the size of the operation area, and the past area of the operation area. Etc.: Miscellaneous, the calculated 4 is defined by two complaints sigma level Η槛 value (tl, t2), when G < c < tl, indicating a slight alarm level; when ". t2 table is not significant alarm level c >= (2, indicates a serious alarm level; when ^, indicates that there is no user's application for this period. 12. If you apply for the IPTV version of the 8th monitoring system, the service quality score of the operating area (A) The silk riding area has its Live_TV product quality score (6), TVOD H score (τ), and the camp area _ household + alarm level score (〇3 value of the maximum value of _ MAX (L, T, C). The parent ship _ job quality is just the maximum value of the service product f in the operating area of the shooting layer under the parent battalion. 13. As described in the patent stipulations, ^ιρτν service product f monitors Wei, its towel The quality display module comprises: an operating area ^ quality presentation unit 'presenting each operation area, that is, a flood prevention service quality light number of the past time point; a user accessing the network quality presentation unit, which can be presented from each user number The quality of the instant and past time points of the network equipment of all the access terminals of the user terminal equipment to the backbone network; a backbone topology quality presents a single S, which can present the relevant devices and circuits on the backbone network. 20 201138368 And the quality of past time points And the service ship quality presentation unit can present the quality and current time points of the relevant service servers on the condition that the service is served and the service is served. 14. If the patent application scope is 帛 π IPTV The service quality monitoring system, in which the quality of the operation area presents the current and past time points of each operation area, including: a. The presentation method can include maps and forms; _ b. The operation can be controlled The IPTV service measurement data of the region complains about the acceptance of the information; c. The real-time quality signal of each operation area is presented by means of a map, and the service area can be provided as a screening condition, and the service of each operation room under the operation area is presented. Quality; d. The date and time of the inquiry can be provided in the form of a table to display the quality conditions of the past time points of each operating area; e. Click on the quality indicator to further query the operation area for the hour of the query date. Service measurement data and user complaints for acceptance of information. 15. The Ιρτν service quality monitoring system of claim 13 wherein the user access network quality presentation unit presents the user terminal device of each user number to all access network devices connected to the backbone network. The quality signal of the instant and past time points includes: a. The tree structure is used for presentation, and the user numbers can be connected to the same device; b. Provide screening conditions such as query date, query time and query user number. According to the query user number, the quality of all the access network devices and the access interface of the user terminal device from each user number to the backbone network and the query date and query time are displayed in the order 21 201138368 ; ' C · can select the quality lamp number to check the information collected by the equipment or interface on the date of inquiry 5 and the network management data collection unit; d · The types of service devices that can be presented include: user terminal The set-top box (STB) of the device and the digital subscriber line of the user-access device pick up the multiplexer (DSLAM), the switch (SWITCH), and the high-performance edge road. Happer (HpER), router (R〇UTER), etc. 16. The service quality monitoring system of the ιρτν as described in claim 13 of the patent application, wherein the backbone is expanded. The mussel presentation unit is based on the service area and presents the quality signal of the immediate and past time points of the relevant equipment on the backbone network and the electric road. It also includes: a. It can provide the topology map file and query time of the query service area. 2 kinds of screening conditions; b. Click the quality light number to query the data collected by the device network management data collection unit of the specific device or circuit for the hour of the query date; c. The types of devices that can be presented include: high-performance edge router ( HPER), router (ROUTER), and service server. 17. The Ιρτν service quality monitoring system as described in claim 13 wherein the service server quality presentation unit presents the service server with the service area, the service server type as a group, and the screening condition in a table. The quality signal of the instant and past time points of the device includes: a•3 kinds of screening conditions such as query date, query service area and query server type; b· can present the individual quality of each hour of the day of the query date Lights; c• Click on the quality light to query the data collected by the device network management data collection unit of the specific service server for the hour of the query date. twenty two