200939697 九、發明說明： 【發明所屬之技術領域】 本發明係關於一種以代理人實作服務等級協議之 • 服務監測系統，尤指一種以代理人監控網路服務之服務 - 品質並管理服務等級協議(Serv i ce Leve 1 Agreement， 簡稱SLA)合約，當有違反該合約的服務品質時，即可 作適當的處理機制。 【先前技術】 ❹ 近年來，網路服務(Web Service)已廣泛地應用在電 子商務的交易上，早年在該網路服務技術演化方面，其 基礎架構為一服務導向架構（Service Oriented Architecture，簡稱SOA) ’運用該基礎架構的主要角色 分別為一服務需求者(Service Requester)、一服務提供 者（Service Provider)以及一服務的仲介者（Universal200939697 IX. INSTRUCTIONS: TECHNICAL FIELD The present invention relates to a service monitoring system implemented by an agent as a service level agreement, and more particularly to a service for monitoring network services by an agent - quality and managing service levels The Serv i ce Leve 1 Agreement (SLA) contract, when there is a violation of the service quality of the contract, can be properly handled. [Prior Art] 近年来 In recent years, Web Services has been widely used in e-commerce transactions. In the early years of the evolution of Web services technology, its infrastructure was a Service Oriented Architecture (Service Oriented Architecture). SOA) 'The main roles of using this infrastructure are a Service Requester, a Service Provider, and a Service Intermediary (Universal)
Description Discovery and Integration，簡稱 UDDI); 其中該服務導向架構（SOA)的標準技術又包括有一簡單 Q 物件存取協定（Simple Object Access Protocol，簡稱 SOAP)、一網路服務描述語言（Web Service DescriptionDescription Discovery and Integration (UDDI); The standard technology of the Service Oriented Architecture (SOA) includes a Simple Q Object Access Protocol (SOAP) and a Web Service Description Language (Web Service Description).
Language，簡稱WSDL )以及上述的服務的仲介者（UDD j); 然而’ 一服務品質（Quality of Service，簡稱Q〇s)對於 該服務需求者在使用網路服務當時，如何確保其網路服 務的品質，及該服務品質（Q〇S)在網路服務中所扮演的 角色即更形重要；對於該服務需求者來說，通常只在乎 服務品質的好壞，而就該服務提供者來說，必須考量如 何達到S玄服務需求者的服務品質；因此，雙方必須透過 200939697 一月^務等級協議(Service Level Agreement，簡稱SLA) 才能確保該服務需求者得到滿意的服務，其中該協議的 性質係近似於民法上之承攬契約，必須清楚地定義雙方 對服務的期望與要求，也就是必須界定服務之服務水準。 . 前述的服務等級協議（SLA)係早期由電信業者與 客戶簽疋的一種合約，藉以定義雙方對於該網路服務的 期望與要求，亦即此合約必須要界定服務_容與服務 的水準。 © /准’習用對於該服務等級協議（SLA)之監測方式， 係採取一第二方監控模式，此一監控模式會造成該服務 需求者無法得知監測結果，因此，為了改善上述習用之 監測方式所造成之缺點，故提出本案專利之申請，藉以 達到改進上述缺失之目的。 【發明内容】 ^有鑑於上述提及，習用對於該服務等級協議（SLA) 之I測方^通常是獅該帛三^監控模^，此模式並沒 ❹有辦法讓該服務需求者清楚地知道目前該網路服務被監 測的情況’因為它是透過第三方去監測的；因此發明人 依據多年來從事此方面之相關經驗，經過長久努力研究 與實驗，並配合相關學理，終於開發設計出本發明之一 種「以代理人實作服務等級協議之服務監測系統」。 本發明之主要目的，在於利用一代理人去監控該網 路服務的方法，該代理人可從該服務需求者的角度去監 控該網路服務，因此該服務需求者可藉由該代理人得知 目前監控該網路服務的服務品質（Q〇S)情況，並且可根Language (referred to as WSDL) and the above-mentioned service intermediary (UDD j); however, 'Quality of Service (Q〇s) for the service demander when using the network service, how to ensure its network service The quality of the service, and the role of the service quality (Q〇S) in the network service is even more important; for the service demander, usually only care about the quality of the service, and the service provider It is necessary to consider how to achieve the service quality of the S-service demanders; therefore, both parties must ensure that the service demander is satisfied with the service through the 200939697 January Service Level Agreement (SLA). The nature is similar to the contract of the civil law. It must clearly define the expectations and requirements of the two parties, that is, the service level of the service must be defined. The aforementioned Service Level Agreement (SLA) is a contract signed by a telecom operator and a customer in the early days to define the expectations and requirements of the two parties for the network service, that is, the contract must define the level of service and service. © / prospective use of the service level agreement (SLA) monitoring method, is a second-party monitoring mode, this monitoring mode will cause the service demander can not know the monitoring results, therefore, in order to improve the monitoring of the above-mentioned The shortcomings caused by the method, so the application of the patent in this case is proposed to achieve the purpose of improving the above-mentioned deficiency. SUMMARY OF THE INVENTION ^ In view of the above mentioned, the I test for the service level agreement (SLA) is usually a lion's control module, and there is no way for the service demander to clearly Knowing that the current network service is being monitored' because it is monitored by a third party; therefore, the inventor has finally developed and designed based on years of experience in this field, after long-term research and experimentation, and with relevant academics. A "service monitoring system for acting as a service level agreement by an agent" of the present invention. The main object of the present invention is to utilize an agent to monitor the network service, the agent can monitor the network service from the perspective of the service demander, so the service demander can obtain the agent Know the current monitoring of the quality of service (Q〇S) of the network service, and can be rooted
200939697 =務等級協議 約的雙方以作適當的處理2約有34反時，即通知該合 級協人目的，在於可節省為了監控該服務等 級協議（SLA)合約中所提供的網路服務，而必須和客戶 作溝通的時間，倾服務提供者註冊服務時可直接將與 服務需求者溝通過的合約上傳到_服務管理代理人 (Service Management Broker，簡稱 SMB)架構，因此當 該服務需求者要求監測其網路雜時，斜直接找尋到 相關的服務等級協議（SLA)合約。 本發明之另一目的’在於提供該服務需求者評估網 路服務評價的功能，主要是將評估的資料儲存到一服務 監控系統的資料庫中，因此被評估的網路服務評價作為 一網路服務歷史資料的一部份，以作為其他服務需求者 評估其網路服務的需求。 【實施方式】 為便於貴審查委員能對本創作之技術手段及運作 過程有更進一步之認識與瞭解，茲舉實施例配合圖示， 詳細說明如下。 本發明係一種「以代理人實作服務等級協議之服務 監測系統」，請參閱第一圖所示，係為本發明之一服務管 理代理人 10(Service Management Broker，簡稱 SMB) 架構圖，該服務管理代理人l〇(SMB)係提供一服務提供 者30註冊發佈其網路服務，以及上傳其與一服務需求 者20所簽定之一服務等級協議(SLA)合約至一資料庫 200939697 40(Database) ’該服務管理代理人i〇(SMB)係分別由一 量測服務元件101 (Measurement Service)、一違反彳貞測 服務元件 102(Violation Detection Service)及一管理 ’ 服務元件103 (Management Service)所架構而成。 其中該量測服務元件1〇1係量測該服務提供者3〇 所提供之一網路服務的服務品質（QoS)參數；而該違反價 測服務元件102係從該量測服務元件1 〇 1取得量測過之 該服務品質（QoS)參數，並且測試是否有在該服務等級協 ❹ 議(SLA)合約的保證内，如果該違反偵測服務元件1〇2發 現該服務等級協議(SLA)合約的項目已經被違反時，該管 理服務元件103即會通知該服務需求者2〇與該服務提供 者30。此外，當該服務需求者2〇詢問該網路服務的服務 品質時’該服務需求者2〇即可透過該服務管理代理人 10(SMB)從該資料庫40中接收一歷史服務品質。 藉上述之架構，該服務管理代理人1〇(SMB)係分別 具有一監控代理人線上模式、一非監控代理人線上模式 © 及非監控代理人離線模式，其中該監控代理人線上模 式係用以分派-監控代理人去餘鎌務需求者2〇使用 該服務提供者30所提供之網路服務；該監控代理人線上 模式亦可供該服務需求者2〇利用該監控代理人，去查詢 相關的項目，該項目包括有一服務存取點、-評估^務 等級及-喊意見等；該雜控代理人線上模式係用該 服務，理代理人1G(SMB)去監控鎌務需求者2q使用該 服務提供者30所提供之網路服務；該非監控代理人離線 模式係用以週期性的監控該服務需求者使用該服務提 200939697 供者30所提供之網路服務。 請參閱第二圖所示，為利用該服務管理代理人 l〇(SMB)之監控代理人，去監控該服務需求者2〇使用該 服務提供者30所提供之網路服務時，該監控代理人線上 • 模式之流程步驟包括： 步驟一：接收該服務需求者20與該服務提供者3〇 所簽定之該服務等級協議（SLA)合約，及該服務提供者 30所註冊之服務，並上傳己簽定之該服務等級協議(SLA) 〇 合約，同時回應註冊成功之訊息； 步驟二：接收該服務需求者20詢問指定之服務，並 傳送其相關之服務清單； 步驟三：接收該服務需求者2〇要求監控指定之服 務’並監控該服務需求者20所指定的服務； 步驟四：接收該服務需求者20送出一簡單物件存取 協定(SOAP)需求到該服務提供者3〇所得到之一回應，此 時該服務需求者20已得到其服務品質（q〇s); © 步驟五:接收從該服務提供者30之該簡單物件存取 協定(SOAP)之回應； 步驟六：當偵測到監控的服務違反該服務等級協議 (SLA)合約時’即通知該服務需求者2〇與該服務提供者 30。 請參閱第三圖所示，為利用該服務管理代理人 10(SMB) ’去監控該服務需求者2〇使用該服務提供者3〇 所提供之網路服務時，該非監控代理人線上模式之流程 步驟包括： 200939697 步驟一：接收該服務需求者20與該服務提供者30 所簽定之該服務等級協議（SLA)合約，及該服務提供者 30所註冊之服務，並上傳己簽定之該服務等級協議（SLA) ' 合約，同時回應註冊成功之訊息； * 步驟二：接收該服務需求者20詢問指定之服務，傳 送其相關之服務清單； 步驟二：接收該服務需求者2〇要求監控指定之服 務； © 步驟四：接收該服務需求者20送出一簡單物件存取 協疋(SOAP)需求到該服務提供者go所得到之回應； 步驟五:接收從該服務提供者3〇之該簡單物件存取 協定（SOAP)之回應； 步驟六.量測指定的服務並將量測之一服務品質 (QoS)儲存至一資料庫40中，且當偵測到監控的服務違 反該服務等級協議（SLA)合約時，即通知該服務需求者 20與該服務提供者3〇。 〇 請參閱第四圖所示，為利用該服務管理代理人 10(SMB)週期性地監控被註冊的網路服務時，該非監控代 理者離線模式之流程步驟包括： 步驟一：接收該服務需求者20與該服務提供者3〇 所簽疋之該服務等級協議（SLA)合約，及該服務提供者 30所》主冊之服務’並上傳己簽定之該服務等級協議 合約’同時回應註冊成功之訊息； 步驟二：自動監控被註冊的服務； 步驟三:接收該服務提供者30傳送一簡單物件存取 200939697 協定（SOAP)需求之回應； 步驟四：接收該服務需求者20詢問指定之服務，該 服務需求者20會得到相關之服務清單； Λ . 步驟五：接收該服務需求者20所詢問服務之服務品 - 質時’ s亥服務需求者20即會得到一服務的歷史資料。 請參閱第五圖所示，為利用該服務管理代理人 10(SMB)之監控代理人，去查詢相關的項目（包括有一服 務存取點、一評估服務等級及一回應意見等），其流程步 〇 驟包括： 步驟一：接收該服務需求者20與該服務提供者3〇 所簽疋之该服務等級協議（SLA)合約，及該服務提供者 30所註冊之服務，並上傳己簽定之該服務等級協議（SLA) 合約’同時回應註冊成功之訊息； 步驟二：接收該服務需求者2〇詢問指定之服務，並 傳送其相關之服務清單； 步驟三：接收該服^務需求者2〇要求監控指定之服 ❹ 務，並監控該服務需求者20所指定的服務； 步驟四：接收該服務需求者2〇送出一簡單物件存取 協定(SOAP)需求到該服務提供者3〇所得到之回應，此時 該服務需求者20已得到其服務品質（q〇s); 步驟五：接收從該服務提供者3〇之該簡單物件存取 協定（SOAP)之回應； 步驟六：提供該服務需求者2〇所查詢相關的項目 (包括.服務存取點、評估服務等級以及回應意見等）。 藉上所述，本發明之服務監測系統可有效避免習知 12 200939697 技術在傳紐控模式上’會遇到鎌務需求者2〇無法 得^監測結果之缺點；由於本發明之該服務需求者2〇 可藉由該代理人得知目前監控該網路服務的服務品質 (QoS)情況，且可根據監測的服務品質去判斷是否有在 該服務等級賴（SLA)合_絲内，當树反該服務 等級協議（SLA)合、約時，即通知該服務等級協議(SLA) 合約的雙方作適當的處理_，罐服務監測系、統亦可 供該服務S求者2G去查詢相關的項目，因此本發明之服 Ο200939697=The two parties of the service level agreement are properly handled 2 and about 34 times, that is, the purpose of notifying the cadre is to save the network services provided in order to monitor the service level agreement (SLA) contract. When it is necessary to communicate with the customer, the service provider can directly upload the contract with the service demander to the Service Management Broker (SMB) architecture, so when the service demander It is required to monitor its network miscellaneous time and directly find relevant service level agreement (SLA) contracts. Another object of the present invention is to provide a function for the service demander to evaluate the evaluation of the network service, mainly by storing the evaluated data in a database of a service monitoring system, so that the evaluated network service evaluation is used as a network. Part of the service history data to assess the needs of its network services as a source of other services. [Embodiment] In order to facilitate the review committee to have a better understanding and understanding of the technical means and operation process of this creation, the following examples are combined with the drawings, and the details are as follows. The present invention is a service monitoring system that implements a service level agreement by an agent. Referring to the first figure, it is a service management agent 10 (SMB) architecture diagram of the present invention. The Service Management Agent (SMB) provides a service provider 30 to register and publish its network service, and upload a service level agreement (SLA) contract with a service demander 20 to a database 200939697 40 (Database) 'The service management agent i (SMB) is a measurement service element 101 (Measurement Service), a violation detection service element 102 (Violation Detection Service) and a management 'service element 103 (Management) Service) is structured. The measurement service component 101 measures the quality of service (QoS) parameter of the network service provided by the service provider 3; and the violation service component 102 is from the measurement service component 1 1 Obtain the measured quality of service (QoS) parameters and test whether there is a guarantee in the service level agreement (SLA) contract, if the violation detection service component 1〇2 finds the service level agreement (SLA) When the contracted item has been violated, the management service component 103 notifies the service requester 2 to the service provider 30. In addition, when the service requester 2 asks for the service quality of the network service, the service demander 2 can receive a historical service quality from the database 40 through the service management agent 10 (SMB). With the above structure, the service management agent 1 (SMB) system has a monitoring agent online mode, a non-monitoring agent online mode © and a non-monitoring agent offline mode, wherein the monitoring agent online mode is used. The dispatching-monitoring agent goes to the remaining demander 2 to use the network service provided by the service provider 30; the monitoring agent online mode is also available to the service requester 2 to utilize the monitoring agent to query Related projects, the project includes a service access point, - evaluation level and - shouting opinions; the miscellaneous agent online mode uses the service, the agent 1G (SMB) to monitor the service demand 2q The network service provided by the service provider 30 is used; the non-monitoring agent offline mode is used to periodically monitor the service demander to use the service to provide the network service provided by the provider 3030. Referring to the second figure, in order to utilize the service management agent (SMB) monitoring agent to monitor the service demander 2 to use the network service provided by the service provider 30, the monitoring agent The process steps of the line • mode include: Step 1: receiving the service level agreement (SLA) contract signed by the service demander 20 and the service provider 3, and the service registered by the service provider 30, and Uploading the service level agreement (SLA) contract signed and responding to the registration success message; Step 2: Receiving the service requester 20 to inquire about the designated service and transmitting its related service list; Step 3: Receiving the service The consumer 2 requires the monitoring of the specified service 'and monitors the service specified by the service demander 20; Step 4: Receive the service requester 20 to send a Simple Object Access Agreement (SOAP) request to the service provider One response is received, at which point the service requester 20 has received its service quality (q〇s); © Step 5: Receive a response from the service provider 30 of the Simple Object Access Agreement (SOAP) Step 6: When the detected service violates the service level agreement (SLA) contract, the service demander is notified to the service provider. Referring to the third figure, in order to utilize the service management agent 10 (SMB) 'to monitor the service demander 2 to use the network service provided by the service provider 3, the non-monitoring agent online mode The process steps include: 200939697 Step 1: Receive the service level agreement (SLA) contract signed by the service demander 20 and the service provider 30, and the service registered by the service provider 30, and upload the signed The Service Level Agreement (SLA) 'contract, which also responds to the message of successful registration; * Step 2: Receive the service requester 20 to inquire about the specified service, and transmit the list of related services; Step 2: Receive the service requester 2〇 request Monitoring the specified service; © Step 4: Receiving the service requester 20 sends a Simple Object Access Agreement (SOAP) request to the response received by the service provider go; Step 5: Receiving from the service provider The Simple Object Access Protocol (SOAP) response; Step 6. Measure the specified service and store one of the measured Quality of Service (QoS) into a repository 40, and when detection is detected When the service in violation of the service level agreement (SLA) contract, notify the service requestor and the service provider 20 3〇. Referring to FIG. 4, in order to periodically monitor the registered network service by using the service management agent 10 (SMB), the process steps of the non-monitoring agent offline mode include: Step 1: Receive the service requirement The service level agreement (SLA) contract signed by the service provider 3 and the service provider 30, and the service of the service provider 30's main book 'and upload the signed service level agreement contract' simultaneously responds to the registration Success message; Step 2: Automatically monitor the registered service; Step 3: Receive the response from the service provider 30 to transmit a simple object access 200939697 agreement (SOAP) request; Step 4: Receive the service requester 20 to query the specified Service, the service demander 20 will get the relevant service list; Λ. Step 5: Receive the service item of the service requester 20 to request the service - the quality time 's sea service demander 20 will get a service history data. Please refer to the fifth figure for the use of the service management agent 10 (SMB) monitoring agent to query related items (including a service access point, an evaluation service level and a response opinion, etc.) The step includes: Step 1: receiving the service level agreement (SLA) contract signed by the service demander 20 and the service provider 3, and the service registered by the service provider 30, and uploading the signed The service level agreement (SLA) contract 'receives the message of successful registration at the same time; Step 2: Receives the service demander 2 〇 asks the specified service and transmits its related service list; Step 3: Receive the service demander 2. Request to monitor the specified service and monitor the service specified by the service requester 20; Step 4: Receive the service requester 2 to send a Simple Object Access Agreement (SOAP) request to the service provider 3〇 The response obtained, at this time, the service demander 20 has obtained its service quality (q〇s); Step 5: receiving the response from the service provider 3's Simple Object Access Agreement (SOAP); Step 6: Provide the service demander 2 related items (including service access points, evaluation service levels, and response comments). As described above, the service monitoring system of the present invention can effectively avoid the shortcomings of the prior art that the 2009 200969697 technology encounters the demand for the service in the transmission control mode; the service demand of the present invention The agent can know the current quality of service (QoS) of the network service, and can judge whether the service level is within the service level (SLA) according to the monitored service quality. When the tree is against the service level agreement (SLA) contract, the two parties to the service level agreement (SLA) contract are notified to make appropriate processing. The tank service monitoring system and the system are also available for the service S requester 2G to query relevant Project, therefore the service of the present invention
務監測系、騎雜、進步性與實雜，啊於相關 產業（如：網路管理公司、網路監控公司等）皆極具應 用價值性。 按，上述詳細說明乃針對本發明之一種較佳之可行 實施例說_已’惟該實關麟用讓定本創作之申 凊專利制’舉凡其他未麟本發衝揭示之技藝精神 下所完成之均等變化絲飾變更，均聽含於本發明所 涵蓋之專利範圍中。 【圖式簡單說明】 第一圖為本發明之服務管理代理人(SMB)架構圖。 第一圖為監控代理人線上模式之流程示意圖。 第三圖為非監控代理人線上模式之流程示意圖。 第四圖為非監減理人離_式之錄示意圖。 第五圖為利用監控代理人評估服務之流程示意圖 【主要元件符號說明】 10 101 102 服務管理代理人 量測服務元件 違反偵測服務元件 20 、服務需求者 30 、服務提供者 、資料庫 40 13 200939697 103 、管理服務元件 〇 ❹ 14The monitoring system, riding, progress and realities are very useful in related industries (such as network management companies, network monitoring companies, etc.). According to the above detailed description, it is a preferred embodiment of the present invention to say that _ has been completed by the actual patent system of the application for the creation of the book. Equivalent variations in silk decoration are included in the scope of patents covered by the present invention. BRIEF DESCRIPTION OF THE DRAWINGS The first figure is a service management agent (SMB) architecture diagram of the present invention. The first picture shows the flow chart of the monitoring agent online mode. The third picture shows the flow chart of the non-monitoring agent online mode. The fourth picture is a schematic diagram of the non-supervised reduction of the person. The fifth figure is a schematic diagram of the process of using the monitoring agent to evaluate the service. [Main component symbol description] 10 101 102 Service management agent measurement service component violation detection service component 20, service demander 30, service provider, database 40 13 200939697 103 , Management Service Components 〇❹ 14