200414713 Π) 玫、發明說明 【發明所屬之技術領域】 本發明係有關於顧客聯絡伺服器、顧客聯絡方法及程 式。本發明尤其是有關於對顧客發送電子郵件的顧客聯絡 伺服器、顧客聯絡方法及程式。 【先前技術】200414713 Π) Description of the invention [Technical field to which the invention belongs] The present invention relates to a customer contact server, a customer contact method, and a program. The present invention particularly relates to a customer contact server, a customer contact method, and a program for sending e-mails to customers. [Prior art]
近年來，聯絡手段，大多使用透過網路發送電子郵件 至收件者位址。例如，要對多數顧客聯絡的企業，會使用 具有存放著收件者位址之收件者位址存放部的發信源的伺 服器’將電子郵件發送給顧客（例如，日本特開 2002· 1 4 1 93 0 號公報） 【發明內容】 〔發明所欲解決之課題〕In recent years, most communication methods have been used to send emails to recipient addresses via the Internet. For example, a company that wants to contact a large number of customers will use a server with a source of the recipient address storage section that stores the recipient address to send emails to customers (for example, Japanese Patent Laid-Open 2002 · 1 4 1 93 0) [Summary of the Invention] [Problems to be Solved by the Invention]
但是在此其中，若因顧客的誤記等而輸入了錯誤的收 件者位址’則會導致來自發信源的電子郵件就無法到達收 件者位址，而送返至發信源。 於是本發明的目的，在於提供可以解決上記課題的顧 客聯絡伺服器、顧客聯絡方法及程式。該目的係藉由申請 專利範圍中的獨立項所記載的特徵之組合而達成。又，附 屬項係規定了本發明之更有利的具體例。 〔用來解決課題之手段〕 -4- (2) (2)200414713 亦即，根據本發明之第1形態，顧客聯絡伺服器，其 爲具備：存放送信至顧客之電子郵件之收件者位址的收件 者位址存放部；及向收件者位址存放部所存放之收件者位 址發送電子郵件的電子郵件送信部·，及當電子郵件送信部 所送出的電子郵件，爲無法到達收件者位址而送返時，將 收件者位址登錄成不良位址的不良位址登錄部；及爲了確 認收件者位址，而向不良位址重送電子郵件的確認郵件送 信部；及當向不良位址重送的電子郵件有被正常送信時， 將不良位址從不良位址登錄部中予以刪除的不良位址刪除 部。上記顧客聯絡伺服器，係藉由對於電子郵件未送達之 顧客’會重送出確認收件者位址的電子郵件，使得對顧客 的聯絡得以確實進行。再者，上記顧客聯絡伺服器，由於 會將已經重送之電子郵件爲正常送信的不良位址，從不良 位址登錄部中予以刪除，因此可將暫時無法送達電子郵件 的收件者位址，和永久無法送到電子郵件的收件者位址， 予以分門管理。 上記顧客聯絡伺服器，亦可爲，更具備：將轉換電子 郵件的收件者位址之位址轉換規則予以存放的轉換規則存 放部；確認郵件送信部，係當因收件者位址所屬之收件伺 服器爲不存在、或收件伺服器中並不存在收件者位址，而 將電子郵件送信部的電子郵件送返時，根據位址轉換規則 ’將不良位址轉換，並向經過轉換之不良位址重送電子郵 件。若根據上記顧客聯絡伺服器，則當收件者位址有錯誤 時’由於是向經過轉換規則轉換過的收件者位址重送電子 -5- (3) (3)200414713 郵件，因此可對發生頻率高之誤繕等所致之收件者位址錯 誤的顧客，也能更加確實地取得聯絡。 上記顧客聯絡伺服器，亦可爲，確認郵件送信部，係 將當電子郵件被閱讀時會自動回信的開封確認做爲附件而 發送電子郵件；不良位址刪除部，係當開封確認被自動回 信時，將不良位址從不良位址登錄部中予以刪除的不良位 址刪除部。若根據上記顧客聯絡伺服器，則由於可藉由開 封確認來確認出電子郵件已經送達之事實，故即使顧客沒 有就收件者位址來向顧客聯絡伺服器進行聯絡時，也能確 認該當不良位址是可以當作收件者位址使用之事實。 顧客聯絡伺服器中，亦可爲，不良位址登錄部，係將 已經登錄成不良位址的收件者位址，從收件者位址存放部 中予以刪除；不良位址刪除部，係當向不良位址重送之電 子郵件有被正常送信時，將不良位址當成收件者位址而再 次存放至收件者位址存放部。上記顧客聯絡伺服器，由於 會將成已經成爲不良位址的收件者位址，從收件者位址存 放部中予以刪除’因此收件者位址存放部所存放的收件者 位址，是可被維持成可確實發送電子郵件之位址。再者’ 上記顧客聯絡伺服器’由於即使是一旦被從收件者位址存 放部予以刪除之收件者位址’也能在重送爲正常送信之情 況下再次存放回來，故可更確實地保持可正常寄送電子郵 件的收件者位址。 上記顧客聯絡伺服器，其中亦可爲，收件者位址存放 部，係將用來向顧客聯絡之異於收件者位址的聯絡位址’ -6- (4) (4)200414713 對應於收件者位址而予以存放；更具備：當從確認郵件送 信部所重送之電子郵件，無法到達收件者位址而被送返時 ，根據對應收件者位址之顧客之聯絡位址於進行聯絡之聯 絡部。上記顧客聯絡伺服器，當電子郵件即使重送也無法 到達收件者位址時，由於可對其他聯絡位址進行聯絡，故 可更確實地對顧客採取聯絡。 根據第2形態，顧客聯絡伺服器，其爲具備：存放送 信至顧客之電子郵件之收件者位址的收件者位址存放部； 及將轉換電子郵件的收件者位址之位址轉換規則予以存放 的轉換規則存放部；向收件者位址存放部所存放之收件者 位址發送電子郵件的電子郵件送信部；及當因收件者位址 所屬之收件伺服器爲不存在、或收件伺服器中並不存在收 件者位址，而將電子郵件送信部的電子郵件送返時，將收 件者位址登錄爲不良位址的不良位址登錄部；及根據位址 轉換規則，將不良位址轉換，並向經過轉換之不良位址重 送電子郵件的確認郵件送信部。若根據上記顧客聯絡伺服 器，則當收件者位址有錯誤時，因爲是向經過轉換規則轉 換過的收件者位址重送電子郵件，因此可對發生頻率高之 誤繕等所致之收件者位址錯誤的顧客，也能更加確實地取 得聯絡。 根據第3形態，顧客聯絡方法，其爲，將送信至顧客 之電子郵件之收件者位址存放在收件者位址存放部中；向 收件者位址存放部所存放之收件者位址發送電子郵件；當 所送出的電子郵件，爲無法到達收件者位址而送返時，將 (5) (5)200414713 收件者位址當成不良位址而登錄至不良位址登錄部；爲了 確認收件者位址，而向不良位址重送電子郵件；當向不良 位址重送的電子郵件有被正常送信時，將不良位址從不良 位址登錄部中予以刪除。若根據上記顧客聯絡方法，則可 獲得相同於上記第1形態之效果。 根據第4形態，顧客聯絡方法，其爲，將送信至顧客 之電子郵件之收件者位址存放在收件者位址存放部中；將 轉換電子郵件的收件者位址之位址轉換規則存放至轉換規 則存放部；向收件者位址存放部所存放之收件者位址發送 電子郵件；當因收件者位址所屬之收件伺服器爲不存在、 或收件伺服器中並不存在收件者位址，而將電子郵件送返 時，將收件者位址登錄爲不良位址；根據位址轉換規則， 將不良位址轉換，並向經過轉換之不良位址重送電子郵件 。若根據上記顧客聯絡方法，則可獲得相同於上記第2形 態之效果。 根據第5形態，爲一種程式，係屬於顧客聯絡伺服器 之電腦用程式，其爲使電腦具備以下手段而發揮機能：存 放送信至顧客之電子郵件之收件者位址的收件者位址存放 手段；及向收件者位址存放手段所存放之收件者位址發送 電子郵件的電子郵件送信手段；及當電子郵件送信手段所 送出的電子郵件，爲無法到達收件者位址而送返時，將收 件者位址登錄成不良位址的不良位址登錄手段；及爲了確 認收件者位址，而向不良位址重送電子郵件的確認郵件送 信手段；及當向不良位址重送的電子郵件有被正常送信時 -8- (6) 200414713 ，將不良位址從不良位址登錄手段中予以刪除的不良位址 刪除手段。若根據上記程式，則可獲得相同於上記第1形 態之效果。However, if a wrong recipient address is entered due to a customer's misremembering, etc., the e-mail from the sender cannot reach the recipient address and is returned to the sender. It is therefore an object of the present invention to provide a customer contact server, a customer contact method, and a program that can solve the problems described above. This objective is achieved by a combination of features described in separate items in the scope of the patent application. In addition, the appended clauses specify more advantageous specific examples of the present invention. [Means to Solve the Problem] -4- (2) (2) 200414713 That is, according to the first aspect of the present invention, the customer contact server is provided with a recipient address for storing an email sent to the customer. The addressee's address storage section of the address; and the e-mail delivery section that sends e-mails to the recipient address stored in the addressee's address storage section, and when the e-mail sent by the e-mail delivery section is If the recipient's address cannot be reached and returned, the bad address registration section that registers the recipient's address as a bad address; and a confirmation by resending the bad address to confirm the recipient's address A mail delivery department; and a bad address deletion unit that deletes the bad address from the bad address registration unit when an e-mail resent to the bad address is normally sent. The above-mentioned customer contact server re-sends an e-mail confirming the recipient's address to the customer who has not received the e-mail, so that the customer's contact can be surely carried out. In addition, the customer contact server mentioned above will delete the re-sent e-mail as a bad address for normal delivery from the bad address registration department, so the recipient address that is temporarily unavailable for e-mail can be temporarily removed. , And recipient addresses that are permanently unavailable to e-mail are managed separately. The customer contact server mentioned above may also include: a conversion rule storage section that stores the address conversion rules for the recipient address of the converted e-mail; the confirmation mail delivery department is responsible for the address of the recipient. If the recipient server does not exist or the recipient address does not exist in the recipient server, when the email from the email delivery department is returned, the bad address is converted according to the address conversion rules, and Resend email to converted bad addresses. If the customer contacts the server according to the above, when the address of the recipient is wrong, the message -5- (3) (3) 200414713 is resent to the recipient address converted by the conversion rule. Customers who have incorrect recipient addresses due to high frequency errors can also be contacted more reliably. The customer contacted the server mentioned above, or the confirmation email delivery department will send the email with the opening confirmation that will automatically reply when the email is read as an attachment; the bad address deletion department will automatically reply when the opening confirmation In this case, the defective address deletion section which deletes the defective address from the defective address registration section. According to the customer contact server mentioned above, since the fact that the e-mail has been delivered can be confirmed by unpacking confirmation, even if the customer does not contact the customer contact server with the recipient address, it can be confirmed that the faulty position An address is a fact that can be used as a recipient address. In the customer contact server, the bad address registration unit may delete the recipient address that has been registered as a bad address from the recipient address storage unit; the bad address deletion unit may When an email resent to a bad address is sent normally, the bad address is used as the recipient address and stored again in the recipient address storage section. The customer contact server mentioned above will delete the recipient address that has become a bad address from the recipient address storage section. Therefore, the recipient address stored in the recipient address storage section Is an address that can be maintained to send emails reliably. In addition, the above-mentioned "customer contact server" is more reliable because even the recipient address once deleted from the recipient address storage section can be stored again under the condition that the resend is normal delivery. Keep the address of the recipient who can send the email normally. The above-mentioned customer contact server, which can also be the recipient address storage department, will be used to contact customers with a contact address different from the recipient address' -6- (4) (4) 200414713 corresponds to Recipient's address is stored; more: When the email resent from the confirmation mail delivery department cannot reach the recipient's address and is returned, according to the contact address of the customer corresponding to the recipient's address Located at the liaison department where the contact was made. The customer contact server mentioned above can be used to contact the customer more reliably when the email cannot reach the recipient's address even if the email is resent. According to the second aspect, the customer contact server includes a recipient address storage section that stores a recipient address of an email sent to the customer, and an address that will convert the recipient address of the email. The conversion rule storage section where the conversion rules are stored; the e-mail sending section that sends an e-mail to the recipient address stored in the recipient address storage section; and when the recipient server to which the recipient address belongs is If the recipient address does not exist or does not exist in the recipient server, and when the email from the email delivery department is returned, the recipient address is registered as a bad address registration section of the bad address; and According to the address conversion rules, convert the bad address and resend the confirmation email to the converted bad address. If the customer contacts the server according to the above, when the recipient address is wrong, because the e-mail is resent to the recipient address converted by the conversion rule, it can cause errors that occur frequently. Customers with incorrect recipient addresses can also get in touch more reliably. According to the third aspect, the customer contact method is to store the recipient address of the e-mail sent to the customer in the recipient address storage section; and to the recipient stored in the recipient address storage section Send an e-mail address; when the sent e-mail is sent back because it cannot reach the recipient's address, register (5) (5) 200414713 as the bad address and log in to the bad address In order to confirm the recipient's address, resend the e-mail to the bad address; when the e-mail resent to the bad address is sent normally, delete the bad address from the bad address registration department. According to the above-mentioned customer contact method, the same effect as the first form of the above-mentioned can be obtained. According to the fourth aspect, the customer contact method is to store the recipient address of the e-mail sent to the customer in the recipient address storage section; and convert the address of the recipient address of the converted email The rules are stored in the conversion rule storage department; the e-mail is sent to the recipient address stored in the recipient address storage department; when the recipient server to which the recipient address belongs does not exist, or the recipient server The recipient's address does not exist in the address. When the email is returned, the recipient's address is registered as a bad address. According to the address conversion rules, the bad address is converted to the converted bad address. Resend email. According to the above-mentioned customer contact method, the same effect as the second form of the above-mentioned can be obtained. According to the fifth aspect, it is a program for a computer program belonging to a customer contact server, which functions so that the computer has the following means: the recipient address of the recipient address of the e-mail sent to the customer is stored Means of storage; and means of sending e-mails to send e-mail to the address of the addressee of the means of storage of the addressee's address; and Bad address registration means for registering the recipient's address as a bad address when returning; and confirmation email delivery means for resending the email to the bad address in order to confirm the recipient's address; and The re-sent emails have the bad address deletion method to delete the bad address from the bad address registration means when the mail is normally sent-(6) 200414713. According to the above formula, the same effect as the first form of the above can be obtained.
根據第6形態，爲一種程式，係屬於顧客聯絡伺服器 之電腦用程式，其爲使電腦具備以下手段而發揮機能··存 放送信至顧客之電子郵件之收件者位址的收件者位址存放 手段；及將轉換電子郵件的收件者位址之位址轉換規則予 以存放的轉換規則存放手段；向收件者位址存放手段所存 放之收件者位址發送電子郵件的電子郵件送信手段；及當 因收件者位址所屬之收件伺服器爲不存在、或收件伺服器 中並不存在收件者位址，而將電子郵件送信手段的電子郵 件送返時，將收件者位址登錄爲不良位址的不良位址登錄 手段；及根據位址轉換規則，將不良位址轉換，並向經過 轉換之不良位址重送電子郵件的確認郵件送信手段。若根 據上記程式，則可獲得相同於上記第2形態之效果。According to the sixth aspect, it is a program for a computer that belongs to a customer contact server. The computer functions as a computer with the following means: · The recipient address of the recipient address of the e-mail sent to the customer is stored. Address storage means; and conversion rule storage means for storing address conversion rules for recipient addresses of converted e-mail; e-mail for sending e-mails to recipient addresses stored in recipient address storage means Means of delivery; and when the e-mail delivery means email is returned because the recipient server to which the recipient address belongs does not exist or the recipient address does not exist in the recipient server, Bad address registration means for registering the recipient's address as a bad address; and means for confirming the mail by converting the bad address according to the address conversion rules and resending the email to the converted bad address. According to the above formula, the same effect as the second form of the above can be obtained.
【實施方式】 以下雖然描述發明的實施形態來說明本發明，但以下 的實施形態並非限定申請專利範圍第所涉發明，且實施形 態中所說明的特徵之所有排列組合也並非侷限發明之解決 手段所必須者。 圖1係本發明之本實施形態所論之顧客聯絡系統1 〇 的搆成槪略圖。顧客聯絡系統1 0，係具備：顧客聯絡伺 服器2 0 ;及透過網路3 〇和顧客聯絡伺服器2 0連接之收 -9- (7) 200414713 件伺服器40和CTI伺服器60 ;及連接至做爲收信伺 之收件伺服器4 〇的顧客終端5 0 ;及連接至C TI伺服 的行動電話機7 0 °此外’在本實施形態中’髓柑顧 端5 0是直接連接收件伺服器4 0 ’但連接形態並非侷 此。例如，顧客終端5 0亦可爲透過網路3 0而連接至 伺服器40。 近年來，聯絡手段，大多使用透過網路3 0發送 郵件至收件者位址。例如，要對多數顧客聯絡的企業 使用具有存放著收件者位址之收件者位址存放部的顧 絡伺服器2 0 ’將電子郵件發送給顧客。 可是在此同時，若因顧客的誤記等而輸入了錯誤 件者位址，則會導致來自發信源的電子郵件就無法到 件者位址，而送返至顧客聯絡伺服器2 0。又，不論 者位址是否正確，當收件者位址的收件伺服器40處 時無法收信的狀態時，電子郵件也會被送返。因此， 被送返的電子郵件，一槪判斷爲存放在顧客聯絡伺 2 0內的收件者位址有錯誤，則要和該當顧客取得聯 變爲困難。 於是，本實施形態的目的，在於提供一顧客聯絡 器 2 0，是用來對顧客確實取得聯絡，可將暫時無法 電子郵件之收件者位址，和永久無法送到電子郵件的 者位址，予以分門管理。又，本實施形態的目的，在 供一顧客聯絡伺服器2 0，即使因顧客的誤記等而輸 錯誤的收件者位址，也能確實地和該當客戶取得聯絡 服器 器6 0 客終 限於 收件 電子 ，會 客聯 的收 達收 收件 於暫 若將 服器 絡會 伺服 送達 收件 於提 入了 -10- (8) 200414713 圖2係將本實施形態之顧客聯絡伺服器 成予以展示之方塊圖。顧客聯絡伺服器2 0 者位址存放部2 1 0、電子郵件送信部2 2 0、 部 2 3 0、確認郵件送信部2 5 0、不良位址刪 客聯絡伺服器20，更具備有轉換規則存放部 收件者位址存放部2 1 0，係存放著向顧 信之電子郵件的收件者位址。收件者位址存 將用來聯絡顧客用之異於收件者位址的聯絡 收件者位址而存放。 電子郵件送信部220，會向已經存放在 放部之收件者位址發送電子郵件。 不良位址登錄部23 0，當從電子郵件送i 的電子郵件，未寄達收件者位址而送返時， 址登錄成不良位址。不良位址登錄部2 3 0， 爲不良位址的收件者位址，從收件者位址存: 以刪除。藉此，收件者位址存放部2 1 0，可 夠確實寄達電子郵件的收件者位址。但是， 部2 3 0，亦可爲，並非一定要將已經登錄爲 件者位址，從收件者位址存放部2 1 0中予以彳 不良位址登錄部23 0，更亦可爲，將已 址的一覽表予以輸出。藉此，顧客聯絡伺服 者，可掌握送出之電子郵件並未寄達之顧客 轉換規則存放部240，係存放有位址轉 因爲收件者位址所屬的收件伺服器4 0爲不 2 0的機能構 ，係具備收件 不良位址登錄 除部2 6 0。顧 24 0 c 客終端5 0送 放部2 1 0，更 位址，對應於 收件者位址存 言部220送出 會將收件者位 會將已經登錄 孜部2 1 0中予 保持存放著能 不良位址登錄 不良位址的收 刪除。 登錄之不良位 器 2 0的管理 〇 換規則，是當 存在，或者收 -11 - (9) 200414713 件者位址並不存在於收件伺服器40中，而將電子 返至電子郵件送信部220時，確認郵件送信部250 位址予以轉換用的位址轉換規則。 確認郵件送信部2 5 0，爲了確認收件者位址， 良位址進行重送。確認郵件送信部2 5 0亦可爲，附 電子郵件被開封閱讀時會自動回信的開封確認，而 子郵件。此時，因爲可藉由開封確認來確認寄往不 的電子郵件已經送達之事實，故即使顧客沒有就收 址來向顧客聯絡伺服器2 0聯絡，顧客聯絡伺服器 確認該當不良位址是可以當作收件者位址使用之事 不良位址刪除部2 6 0，係當重送往不良位址的 件有正常送信時，將該不良位址從不良位址登錄部 除。不良位址刪除部260，甚至，將該不良位址再 至收件者位址存放部2 1 0做爲收件者位址。亦可爲 認郵件送信部2 5 0是重送出附加有開封確認的電子 ，不良位址刪除部260 ’當確認郵件送信部25 0所 電子郵件內附加的開封確認有從顧客終端5 0自動 ，就將不良位址從不良位址登錄部23 0刪除。 顧客聯絡伺服器2 0，係對於電子郵件沒有寄 客，將收件者位址當作不良位址而管理。顧客聯絡 2 〇，係藉由向該不良位址，重送出確認收件者位址 郵件，以更確實地對顧客取得聯絡。甚至，顧客聯 器20，因爲重送出之電子郵件有被正常送信的不 會從不良位址登錄部23 0中刪除，故可將暫時無法 郵件送 將不良 會對不 加了當 發送電 良位址 件者位 20也能 實。 電子郵 23 0刪 次登錄 ，當確 郵件時 送出之 回信時 達之顧 伺服器 的電子 絡伺服 良位址 送達電 -12- (10) (10)200414713 子郵件的收件者位址，和永久無法送到電子郵件的收件者 位址，予以分門管理。 轉換規則存放部240，係存放有將電子郵件的收件者 位址予以轉換的位址轉換規則。當因收件者位址所屬之收 件伺服器爲不存在、或收件伺服器中並不存在收件者位址 ，而將電子郵件送信部的電子郵件送返時，確認郵件送信 部2 5 0會根據轉換規則存放部2 4 0中所存放的位址轉換規 則，將不良位址轉換，對轉換後的不良位址重送電子郵件 〇 聯絡部2 7 0，係當確認郵件送信部所重送的電子郵件 ，仍無寄達收件者位址而被送返時，會根據對應於收件者 位址的顧客聯絡位址來聯絡。 記錄媒體 8 0，係存放有一程式，可使顧客聯絡伺服 器20發揮收件者位址存放部2 1 0、電子郵件送信部220、 不良位址登錄部2 3 0、轉換規則存放部240、確認郵件送 信部25 0、不良位址刪除部2 6 0以及聯絡部2 7 0之機能。 顧客聯絡伺服器2 0 ’亦可透過通訊線路來取得此種程式 〇 圖3係收件者位址存放部2 1 0的資料格式之一例。收 件者位址存放部2 1 0 ’係存放著當作收件者位址的電子郵 件位址。收件者位址存放部2 1 0 ’還將用來聯絡顧客之異 於收件者位址的聯絡位址，對應於收件者位址而存放。圖 3所示實施形態中，收件者位址存放部2 1 0，係將行動電 話的電話號碼、FAX號碼以及住址當作聯絡位址而存放。 -13- (11) (11)200414713 收件者位址存放部2 1 0，更將顧客姓名對應於收件者位址 而存放。這些收件者位址、顧客姓名、聯絡位址，例如是 從顧客終端5 0所輸入。 當確認郵件送信部2 5 0所重送的電子郵件，沒有寄達 收件者位址而被送返時，聯絡部2 7 0會根據對應於收件者 位址的顧客聯絡位址，向顧客聯絡。因此，藉由收件者位 址存放部2 1 0來存放收件者位址以外的其他聯絡位址，使 得聯絡部2 7 0可向其他聯絡位址取得聯絡，而可更卻實地 對顧客取得聯絡。 圖4係轉換規則存放部2 4 0的資料格式之一例。轉換 規則存放部240，係存放有將電子郵件的收件者位址予以 轉換的位址轉換規則。轉換規則存放部240的位址轉換規 則’例如’存放有將位址輸入時發生頻率高的誤繕予以更 正的文字轉換規則。圖4所示實施形態中，轉換規則存放 部2 4 0 ’係將轉換前位址和轉換後位址，對應於將位址轉 換規則予以特定之規則ID而存放。例如，轉換規則存放 部240的規則ID1，存放有轉換前位址「*@* c〇 t」及「 。此處的「*」表示可爲任意文字，亦即所謂 禺用字元。此時，規則ID 1，會將位址末尾爲「t」結束 的位址’視爲未尾應該爲「tw」結束的位址，而將位址予 以轉換。 確認郵件送信部25 0，係當收件者位址有錯誤時，因 爲是向被轉換規則存放部2 4 〇中所存放之轉換規則所轉換 過的不良位址重送電子郵件，因此可更確實地向發生頻率 -14- (12) (12)200414713 高之誤繕等所致之收件者位址錯誤的顧客取得聯絡。 圖5係顧客聯絡系統1 〇之運作流程圖。收件者位址 存放部2 1 0，係將來自顧客終端5 0所輸入之電子郵件的 位址，當作向顧客終端發送電子郵件之收件者位址而存放 在收件者位址存放部（S1 00 )。電子郵件送信部220，係 將存放在收件者位址存放部2 1 0內的收件者位址讀出，向 所讀出之收件者位址發送新商品資訊的廣告郵件等電子郵 件（S 1 1 0 )。當已送出的電子郵件，有到達收件者位址時 (S120 ： No )，便結束本流程之運作。 另一方面，當已送出的電子郵件，未到達收件者位址 時（S120 : Yes )，不良位址登錄部23 0便將該收件者位 址當作不良位址而登錄（S 1 3 0 )。接著，不良位址登錄部 2 3 0，會將被當作不良位址登錄的收件者位址，從收件者 位址存放部2 1 0中予以刪除。顧客聯絡伺服器2 0，因爲 將成已經成爲不良位址的收件者位址從收件者位址存放部 2 1 0中予以刪除，故收件者位址存放部2 1 0所存放的收件 者位址，是可被維持成能夠確實發送電子郵件之位址。 確認郵件送信部2 5 0，係針對不良位址登錄部2 3 0中 所登錄的不良位址，判斷是否是因爲收件者位址所屬之收 件伺服器不存在，或是收件伺服器中並不存在該收件者位 址，導致電子郵件送返（S140 )。 確認郵件送信部2 5 0，係根據被送返的電子郵件中所 含之「host unknown」之報告，來判斷其爲因電子郵件收 件者位址之所屬收件伺服器40不存在所致之送返事件。 -15- (13) (13)200414713 確認郵件送信部2 5 0，係根據被送返的電子郵件中所含之 「user unknowii」之報告，來判斷其爲因收件者位址並不 存在於收件伺服器4 0中所致之送返事件。 當收件者位址之所屬伺服器不存在，或收件伺服器中 並不存在收件者位址所致之電子郵件被送返時（s 1 4 0 : Y e s )’確認郵件送信部2 5 0會將收件者位址視爲錯誤收 件者位址’將k彳應於該收件者位址的不良位址予以轉換（ s 1 5 0 )。確認郵件送信部2 5 0，係根據轉換規則存放部 24〇所存放之位址轉換規則，將該不良位址予以轉換（ S 1 5 0 )。確認郵件送信部2 5 0，係針對存放在轉換規則存 放部240中的每一規則ID，判斷轉換前位址和不良位址 是否一致。當轉換前位址和不良位址爲一致時，確認郵件 送信部2 5 0，會將不良位址中轉換前位址的部份，轉換成 轉換後位址。例如，不良位址爲「1 i e d a v i d @ a a a . c 〇 . t」時 ，確認郵件送信部2 5 0會參照轉換規則存放部2 4 0，判斷 不良位址和規則I D 1之轉換前位址「* @ * · c 〇 . t」爲一致。 接著，確認郵件送信部2 5 0藉由將不良位址中之轉換前位 址，轉換成轉換後位址，使得不良位址被轉換成「 liedavid@aaa.co.tw」 。 另一方面，當並非電子郵件爲收件者位址之所屬收件 伺服器4 0不存在，或並非收件伺服器4 0中並不存在該收 件者位址所致之送返時（S 1 40 : No )，確認郵件送信部 2 5 0，不會將不良位址進行轉換（往S 1 60 )。並非電子郵 件爲收件者位址之所屬收件伺服器40不存在，或並非收 -16- (14) 200414713 件伺服器40中並不存在該收件者位址所致之送 ，例如可想作收件伺服器4 0是處於暫時無法收 。確認郵件送信部2 5 0，是根據被送返之電子郵 含有「host unknown」或「user unknown」之任 來判斷電子郵件的導致送返事件並非因爲收件者 屬收件伺服器4 0不存在或收件伺服器4 〇中並不 件者位址。此外，確認郵件送信部2 5 0，亦可根 之電子郵件中所含之，代表在所定時間內無法向 器 4 0送信的「cannot send」之報告，來判斷收 4 0是處於暫時無法收信的狀態。 確認郵件送信部2 5 0，係於S 1 5 0中對經過 良位址或S140中未轉換之不良位址，重送出用 件者位址的電子郵件（S160 )。 不良位址刪除部2 6 0，會判斷確認郵件送信 不良位址重送之電子郵件是否有被正常送信（S1 良位址刪除部260，係藉由經過所定期間，重送 件仍未被送返之事實，來判斷已重送之電子郵件 送信。當確I忍郵件送信部2 5 0爲重送出附加有開 電子郵件時，不良位址刪除部260，亦可藉由確 信部2 5 0所送出之附加在電子郵件中的開封確認 終端5 0自動回信之事件，來判斷確認郵件送信」 不良位址重送之電子郵件有被正常送信。 不良位址刪除部260，係當確認郵件送信部 良位址重送之電子郵件有被正常送信時（S I 70 :返之情形 信之狀態 件中並不 --報告， 位址之所 存在該收 據被送返 收件伺服 件伺服器 轉換的不 來確認收 部2 5 0向 70 )。不 之電子郵 有被正常 封確認的 認郵件送 是從顧客 部2 5 0向 2 5 0向不 :No )， -17- (15) (15)200414713 將不良位址從不良位址登錄部中予以刪除（s 1 90 )。甚至 不良位址刪除部260，會將已刪除之不良位址當作收件者 位址而再次登錄至收件者位址存放部2 1 0。當送往轉換過 不良位址的電子郵件有被正常重送時，不良位址刪除部 2 6 0會將轉換過之不良位址當作收件者位址而再度存放。 顧客聯絡伺服器2 0，由於即使是一旦被從收件者位址存 放部予以刪除之收件者位址，也能在重送爲正常送信之情 況下再次存放至收件者位址存放部2 1 0，故可更確實地保 持可正常寄送電子郵件的收件者位址。 另一方面，S 1 7 0中，當確認郵件送信部2 5 0所重送 之電子郵件，並未到達收件者位址而被送返時（S 1 7 0 : Yes )，聯絡部2 70，會根據對應於收件者位址而存放在 收件者位址存放部2 1 0之顧客聯絡位址來進行聯絡（S 1 60 )。聯絡部2 70，係當顧客聯絡位址被存放有複數個時， 會按照事先決定的順序將聯絡位址予以抽出。例如，圖3 所示實施形態中，是按照「行動電話號碼」、「FAX號碼 」、「住址」的順序來抽出聯絡位址。聯絡部2 70，會向 抽出之聯絡位址進行聯絡。例如，當抽出「行動電話號碼 」時，聯絡部270會透過連接在網路30上的CTI伺服器 60，對行動電話機70發話，送出「因爲您的電子郵件位 址有誤，請存取顧客聯絡伺服器並確認電子郵件位址」之 語音訊息。對於來自聯絡部2 70的聯絡，當有來自顧客之 回應時（S200 : YES )，則將正確的收件者位址再次登錄 至收件者位址存放部2 1 0 ( S 1 9 0 )。對於來自聯絡部2 7 0 -18 - (16) (16)200414713 的聯絡，當沒有來自顧客之回應時（s 2 0 0 : Ν Ο )，則視 爲最終仍無法聯絡之顧客，而結束本流程之運作。 以上，本流程之運作說明結束。 以上，若根據本實施形態之顧客聯絡伺服器2 0 ,則 針對電子郵件無法寄達的顧客，藉由重送出確認收件者位 址的電子郵件，而可更確實地對顧客取得聯絡。再者，若 根據上記顧客聯絡伺服器2 0，則可將暫時無法送達電子 郵件的收件者位址，和永久無法送到電子郵件的收件者位 址，予以分門管理。 又，根據上記顧客聯絡伺服器 2 0，當當收件者位址 有錯誤時，由於是向經過轉換規則轉換過的收件者位址重 送電子郵件，因此可對發生頻率高之誤繕等所致之收件者 位址錯誤的顧客，也能更加確實地取得聯絡。 以上雖用實施形態來說明本發明，但本發明的技術範 圍並不侷限於上記實施形態。上記實施形態中，可加入多 樣的變更或改良。這些增加變更或改良的形態亦屬於本發 明的技術範疇，此由申請專利範圍之記載便可自明。 【圖式簡單說明】 〔圖1〕本實施形態所論顧客聯絡系統的構成槪略圖 〇 〔圖2〕本態之顧客聯絡伺服器之機能構成的方塊圖 〇 〔圖3〕收件者位址存放部之資料格式之一例。 -19- (17) 200414713 〔圖4〕轉換規則存放部之資料格式之一例。 〔圖5〕顧客聯絡系統之運作流程圖。 〔符號說明〕[Embodiment] Although the following describes the embodiment of the invention to explain the present invention, the following embodiment does not limit the invention covered by the scope of patent application, and all permutations and combinations of features described in the embodiment are not a solution to limit the invention Required. FIG. 1 is a schematic diagram showing a configuration of a customer communication system 10 according to the embodiment of the present invention. The customer contact system 10 includes: a customer contact server 20; and a receipt connected to the customer contact server 20 through the network -9-9 (7) 200414713 piece server 40 and CTI server 60; and The customer terminal 50, which is connected to the receiving server 4o, which is the receiving server; and the mobile phone 70, which is connected to the CTI servo. In addition, in this embodiment, the terminal 50 is directly connected to the receiving terminal. File server 4 0 'but the connection is not the case. For example, the customer terminal 50 may be connected to the server 40 via the network 30. In recent years, most communication methods have been used to send emails to recipient addresses over the Internet. For example, a company to be contacted by a large number of customers sends an e-mail to a customer using a customer server 2 0 ′ having a recipient address storage unit storing a recipient address. However, at the same time, if the wrong recipient address is entered due to a customer's misremembering, etc., the e-mail from the sender cannot reach the recipient address and is returned to the customer contact server 20. Regardless of whether the recipient address is correct or not, the e-mail will be returned when the recipient server 40 is unable to receive the message. Therefore, once the returned e-mail is judged to have an incorrect recipient address stored in the customer contact server 20, it becomes difficult to get in touch with the customer. Therefore, the purpose of this embodiment is to provide a customer contactor 20, which is used to surely contact the customer, and can address the address of the recipient who is temporarily unable to send the email and the address of the person who cannot permanently send the email. To be managed separately. In addition, the purpose of this embodiment is to provide a customer with a contact server 2 0, and even if a wrong recipient address is input due to a customer's misremembering, etc., it is possible to reliably obtain a contact server 6 0 with the customer. Limited to the receiving electronics, the receipt and receipt of the customer association will temporarily serve the server to the recipient. -10- (8) 200414713 Figure 2 shows the customer contacting the server in this embodiment. Show the block diagram. Customer contact server 2 0 Address storage section 2 1 0, E-mail transmission section 2 2 0, Department 2 3 0, Confirmation mail transmission section 2 5 0, Bad address delete customer contact server 20, and there is also a conversion The rule storage section recipient address storage section 2 10 stores the recipient address of the e-mail to Gu Xin. Recipient address storage The contact recipient address used to contact the customer is different from the recipient address. The e-mail sending unit 220 sends an e-mail to the address of a recipient already stored in the receiving unit. Defective address registration unit 230. When an e-mail sent from e-mail is returned without receiving the recipient's address, the address is registered as a defective address. Defective address registration section 230, which is the recipient address of the defective address, is saved from the recipient address: to delete. As a result, the recipient address storage unit 210 can reliably reach the recipient address of the e-mail. However, the department 2 3 0 may also have to be registered as the address of the recipient, and the recipient address storage unit 2 10 may be used as the bad address registration unit 23 0, or, Output the list of addresses. In this way, the customer contacts the server, and can grasp the customer conversion rule storage section 240 for which the sent e-mail has not been delivered, which stores the address conversion server 40 where the recipient address belongs to not 2 0 The function mechanism is equipped with a defective address registration and removal unit 260. Gu 24 0 c Guest terminal 50 0 sending and receiving department 2 1 0, more address, corresponding to the address of the recipient, sending out the speech department 220 will send the recipient's address will be registered in the department 2 1 0 to keep storage Defective addresses can be registered and deleted. The management of the registered bad bit 20 is changed when it exists, or the recipient's address does not exist in the receiving server 40, and the electronic mail is returned to the e-mail delivery department. At 220 o'clock, confirm the address conversion rules for the 250 addresses of the mail delivery department for conversion. In order to confirm the recipient's address, the confirmation mail delivery unit 250 will resend the good address. The confirmation mail delivery department 2 50 can also be the opening confirmation of the attached e-mail which will automatically reply when the e-mail is opened. At this time, because the fact that the e-mail has been delivered can be confirmed by opening confirmation, even if the customer does not contact the customer contact server 20 regarding the address, the customer contact server confirms that the bad address is acceptable. For the use of the recipient's address, the defective address deletion section 260 is to remove the defective address from the defective address registration section when the re-sent to the defective address has a normal delivery. The defective address deletion unit 260 even re-assigns the defective address to the recipient address storage unit 210 as the recipient address. It is also possible to confirm that the mail delivery unit 2 50 is a resend electronic with the opening confirmation attached, and the bad address deletion unit 260 'when the confirmation mail delivery portion 250 emails have the opening confirmation attached automatically from the customer terminal 50, The bad address is deleted from the bad address registration unit 230. The customer contacted the server 20, and did not send a mail to the e-mail, and managed the recipient address as a bad address. The customer contact 20 is to re-send the e-mail confirming the recipient's address to the bad address to contact the customer more reliably. Furthermore, the customer linker 20, because the resent email is normally sent, will not be deleted from the bad address registration section 23 0, so it will be impossible to send the mail temporarily. Address 20 is also available. E-mail 23 0 delete the registration, when the reply is sent when the mail is confirmed, the electronic address of the Gu servo server is sent to the address -12- (10) (10) 200414713 the recipient address of the sub-mail, and The recipient addresses that can never be sent to the email are managed separately. The conversion rule storage unit 240 stores an address conversion rule that converts the recipient address of an email. When the email of the email delivery department is returned because the recipient server to which the recipient address belongs does not exist, or the recipient server does not exist in the recipient server, confirm the email delivery department 2 50 will convert the bad address according to the address conversion rules stored in the conversion rule storage section 240, and resend the converted bad address to the email. The contact section 270 is the confirmation mail delivery department. If the re-sent e-mail is returned without the recipient's address, it will be contacted based on the customer contact address corresponding to the recipient's address. The recording medium 80 stores a program that enables the customer to contact the server 20 to function as the recipient address storage section 2 10, the e-mail transmission section 220, the defective address registration section 2 3 0, the conversion rule storage section 240, Confirm the functions of the mail delivery section 250, the defective address deletion section 260, and the contact section 270. The customer contact server 2 0 ′ can also obtain such a program through a communication line. FIG. 3 is an example of the data format of the recipient address storage section 2 10. The recipient address storage section 2 1 0 ′ stores an e-mail address serving as a recipient address. The recipient address storage section 2 1 0 ′ also stores a contact address different from the recipient address to contact the customer, and stores the contact address corresponding to the recipient address. In the embodiment shown in FIG. 3, the recipient address storage unit 210 stores the telephone number, FAX number, and residential address of the mobile phone as a contact address. -13- (11) (11) 200414713 Recipient address storage section 210, stores the customer name corresponding to the recipient address. These recipient addresses, customer names, and contact addresses are entered from the customer terminal 50, for example. When the e-mail resent by the confirmation mail delivery department 250 is returned without the recipient's address, the contact department 270 will send a message to the customer's contact address corresponding to the recipient's address. Customer contact. Therefore, the recipient address storage unit 210 stores the contact addresses other than the recipient address, so that the contact department 270 can get in touch with other contact addresses, and can actually contact the customer more physically. Get in touch. FIG. 4 is an example of the data format of the conversion rule storage unit 240. The conversion rule storage unit 240 stores an address conversion rule for converting the recipient address of an email. The address conversion rule 'for example' of the conversion rule storage unit 240 stores a text conversion rule that corrects errors that occur frequently when an address is input. In the embodiment shown in FIG. 4, the conversion rule storage unit 240 'stores the pre-conversion address and the post-conversion address in accordance with a specific rule ID corresponding to the address conversion rule. For example, the rule ID1 of the conversion rule storage unit 240 stores the addresses "* @ * c〇 t" and "" before conversion. Here, "*" indicates that it can be any text, that is, a so-called character. At this time, rule ID 1 will treat addresses whose address ends with "t" and ends as addresses that should end with "tw", and convert the addresses. The confirmation mail delivery unit 25 0 is used to resend the email to the bad address converted by the conversion rule stored in the conversion rule storage unit 2 40 when the address of the recipient is wrong. Contact the customer with the wrong address of the recipient due to the frequency of -14- (12) (12) 200414713, such as high error. Figure 5 is a flowchart of the operation of the customer contact system 10. The recipient address storage section 2 10 stores the address of the e-mail input from the customer terminal 50 as the address of the recipient who sends the e-mail to the customer terminal and stores it in the recipient address. Department (S1 00). The e-mail sending unit 220 reads the recipient address stored in the recipient address storage section 210, and sends an e-mail such as an advertisement mail of new product information to the read recipient address. (S 1 1 0). When the sent e-mail arrives at the address of the recipient (S120: No), the operation of this process ends. On the other hand, when the sent e-mail does not reach the recipient's address (S120: Yes), the bad address registration unit 230 will register the recipient's address as a bad address (S 1 3 0). Next, the bad address registration unit 230 will delete the recipient address registered as a bad address from the recipient address storing unit 210. The customer contacted the server 20, because the recipient address which has become a bad address is deleted from the recipient address storage section 2 10, so the address stored in the recipient address storage section 2 10 The recipient's address is an address that can be maintained to be able to send emails reliably. The confirmation mail sending unit 250 is for the bad addresses registered in the bad address registration unit 230, and it is determined whether the receiving server to which the recipient address belongs does not exist or the receiving server The recipient address does not exist in the address, which causes the email to be returned (S140). The confirmation mail delivery unit 2 50 is based on the "host unknown" report contained in the returned email to determine that it is caused by the absence of the recipient server 40 of the email recipient address. Return event. -15- (13) (13) 200414713 Confirmation mail delivery department 250, based on the report of "user unknowii" contained in the returned email, to determine that the recipient address does not exist Return event caused by the receiving server 40. When the server to which the recipient's address does not exist, or the email due to the recipient's address does not exist in the recipient's server is returned (s 1 4 0: Y es) 'Confirmation Mail Delivery Department 2 0 0 will treat the recipient address as a wrong recipient address' to convert the bad address that should be at the recipient's address (s 1 5 0). The confirmation mail sending unit 250 is to convert the bad address according to the address conversion rule stored in the conversion rule storage unit 2440 (S 1 50). The confirmation mail transmission unit 250 is for each rule ID stored in the conversion rule storage unit 240 to determine whether the address before conversion and the bad address are the same. When the pre-conversion address and the bad address are consistent, the confirmation mail sending department 250 will convert the part of the bad address before the conversion to the post-conversion address. For example, if the bad address is "1 iedavid @ aaa. C 〇. T", the confirmation mail sending unit 2 50 will refer to the conversion rule storage unit 2 40 to determine the bad address and the pre-conversion address of rule ID 1 " * @ * · C 〇 t. Next, confirm that the mail sending department 250 converts the pre-conversion address in the bad address to the post-conversion address, so that the bad address is converted into "liedavid@aaa.co.tw". On the other hand, when the recipient server 40, which is not the e-mail address of the recipient address, does not exist, or the return address caused by the recipient address does not exist in the recipient server 40 ( S 1 40: No), confirm the mail sending department 2 50, and do not convert the bad address (to S 1 60). The recipient server 40 whose email address is not the recipient's address does not exist, or the recipient server does not exist. (14) 200414713 The server 40 does not have the recipient address. Wanted to be the receiving server 40 is temporarily unable to receive. The confirmation mail delivery department 2 50 is based on the fact that the returned e-mail contains either "host unknown" or "user unknown" to determine whether the email caused the return event not because the recipient belongs to the receiving server 4 0 There is no recipient address in the existence or receiving server 40. In addition, the confirmation mail delivery department 2 50 can also be included in the e-mail, which represents a "cannot send" report that cannot send a message to the device 40 within a predetermined time, to determine whether receiving the 40 is temporarily unavailable. The status of the letter. The confirmation mail delivery unit 250 is an email in S 150 that re-sends the user's address to a good address or a bad address that has not been converted in S140 (S160). The bad address deletion unit 260 will determine whether the email sent by the bad address resend email is sent normally (S1 good address deletion unit 260, after the specified period has passed, the resent has not been sent yet) The facts of return are used to judge the resending of the e-mail. When it is confirmed that the e-mail sending section 2 50 is for resending and the open e-mail is attached, the bad address deleting section 260 can also be confirmed by the believing section 2 5 0 The unsealed confirmation terminal 50 attached to the e-mail sent automatically responds to the event that the confirmation email was sent. ”E-mails with bad addresses were resent normally. The bad address deletion unit 260 is used to send confirmation emails. When the email resent by Buliang's address is sent normally (SI 70: The status of the return letter is not in the status report-report, the existence of the address is returned to the receiving server and the server is converted. Come to confirm the receipt department 2 50 to 70). The e-mail has a confirmation mail that is normally confirmed to be sent from the customer department 2 50 to 2 50 0: No), -17- (15) (15) 200414713 Remove bad address from bad address registration department To delete the (s 1 90). Even the defective address deletion section 260 will regard the deleted defective address as the recipient address and register it to the recipient address storage section 2 1 0 again. When the email sent to the converted bad address is resent normally, the bad address deletion section 260 will store the converted bad address as the recipient's address and store it again. The customer contacts the server 20, because even if the recipient address is deleted once from the recipient address storage section, it can be stored again in the recipient address storage section if the resend is normal delivery. 2 1 0, so you can more reliably maintain the recipient address that can normally send emails. On the other hand, in S 1 70, when the e-mail resent by the confirmation mail delivery unit 2 50 did not reach the recipient's address and was returned (S 1 70: Yes), the contact unit 2 70. Contact will be made according to the customer contact address stored in the recipient address storage section 2 10 corresponding to the recipient address (S 1 60). The contact department 2 70 is used to extract contact addresses in a predetermined order when a plurality of customer contact addresses are stored. For example, in the embodiment shown in FIG. 3, the contact addresses are extracted in the order of "mobile phone number", "FAX number", and "address". The contact department 2 70 will contact the extracted contact address. For example, when the "mobile phone number" is extracted, the communication department 270 will speak to the mobile phone 70 through the CTI server 60 connected to the network 30, and send out "Because your email address is wrong, please access the customer Contact the server and confirm the email address. " For the contact from the contact department 2 70, when there is a response from the customer (S200: YES), the correct recipient address is registered again to the recipient address storage unit 2 1 0 (S 1 9 0) . For the contact from the contact department 2 7 0 -18-(16) (16) 200414713, when there is no response from the customer (s 2 0 0: Ν Ο), it is deemed that the customer is still unable to contact at the end, and this is ended. Operation of the process. Above, the operation description of this process ends. As mentioned above, if the customer contact server 20 according to this embodiment is used, for customers who cannot receive e-mail, by resending the e-mail confirming the address of the recipient, the customer can be more reliably contacted. Furthermore, according to the above-mentioned customer contact server 20, the recipient addresses that are temporarily unavailable for e-mail and the recipient addresses that are permanently unavailable for e-mail can be managed separately. In addition, according to the above-mentioned customer contact server 20, when there is an error in the address of the recipient, since the e-mail is resent to the address of the recipient converted through the conversion rule, it is possible to respond to high frequency errors. Customers with incorrect recipient addresses can also be more reliably contacted. Although the present invention has been described using the embodiments, the technical scope of the present invention is not limited to the embodiments described above. In the embodiment described above, various changes or improvements can be added. These added changes or improvements also belong to the technical scope of the present invention, which can be self-explanatory from the records in the scope of patent application. [Schematic description] [Figure 1] A schematic diagram of the structure of a customer contact system discussed in this embodiment. [Figure 2] A block diagram of the functional configuration of a customer contact server in this state. [Figure 3] Recipient address storage unit An example of the data format. -19- (17) 200414713 [Figure 4] An example of the data format of the conversion rule storage section. [Figure 5] Operation flow chart of customer contact system. 〔Symbol Description〕
10 顧客聯絡系統 20 顧客聯絡伺服器 2 1 0收件者位址存放部 22 0電子郵件送信部 2 3 0不良位址登錄部 2 4 0轉換規則存放部 2 5 0確認郵件送信部 260不良位址刪除部 2 7 0聯絡部10 Customer contact system 20 Customer contact server 2 1 0 Recipient address storage section 22 0 E-mail transmission section 2 3 0 Bad address registration section 2 4 0 Conversion rule storage section 2 5 0 Confirmation mail transmission section 260 Bad position Deletion Department 2 7 0 Contact Department
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