TR2021019139A2 - A SYSTEM THAT PROVIDES CONTROL AND INFORMATION DURING OUTPUT FOR COMMUNICATION SERVICES - Google Patents

Abstract

The present invention relates to a system (1) that enables customers to be informed about service interruptions in the network in services provided in communication systems and to prioritize interruptions for field teams by making necessary controls regarding interruptions.

Description

DESCRIPTION CONTROL AND DURATION FOR COMMUNICATIONS SERVICES A SYSTEM THAT PROVIDES NOTIFICATION Technical Area This invention is the service that occurs in the network in the services provided in the communication systems. Customers should be informed about the outages and necessary information regarding the outages. ensuring that the cuts are prioritized for the field teams by making the controls relates to a system. Prior Art Telecommunication companies that provide internet service can provide internet services to their customers. provide services that they can use. A network in any region When an interruption occurs, the services offered are also interrupted and this situation causes customer dissatisfaction.

L3 (Level/Level) VPN (Virtual Private Network I) offered to corporate customers Private virtual network) and Internet services as per contract Fixed IP (Internet protocol) / MPLS (Multi Protocol Label Switching) It is offered as a redundant switch in the network infrastructure. An outage in the network When it occurs, there is no interruption in the redundant services and customers can continue to use network services. However, in the agda Fixed IP/MPLS as all customers are informed in case of interruptions Backup of the services offered to corporate customers from the network infrastructure service by checking whether they continue to receive service over the circuit. Accurately informing customers with backups and continuing to use the services they should be provided.

In the state of the art, the services offered to customers in network outages Check whether they continue to receive service over the backup circuit in the network. specially designed for customers who continue to receive service There are no systems to provide information.

For this reason, the studies and deficiencies in the current technique should be taken into consideration. when a network outage occurs Continue to use services with backup from lP/MPLS network infrastructure Providing special information for customers who can for the solution of the service interruption in the region where the customers are located. a system that prioritizes field teams to resolve outages. it is understood that it is needed.

In the known state of the technique In the known state of the technique In the United States patent document US9001671B2, scalable In network management, data transfer of peer devices and network service A system that regulates it is mentioned. In the invention in question service management system user's service status information, IP information and can obtain user account information from the user's device. Obtained status information is stored in the storage unit in the invention. Aforementioned network attached storage unit, network interruption or In case of loss of performance, activate the session editing unit. takes. The network attached storage unit in the current invention detect disconnected devices in case of network disconnection and enable the establishment of new connections. In the present invention In case of network breakage, network attached storage unit, It can create an alarm and transmit this alarm to other components.

Brief Description of the Invention The purpose of this invention is to provide service from the said network in case of network interruptions. identifying the customers receiving the service and informing them is to implement a system that allows it to be done.

Another purpose of this invention is to provide service from the network in case of network interruptions. VPN and Internet services from detected customers depending on their service contracts. which can continue to use in Fixed IP/MPLS Network infrastructure as to identify customers who will not experience service interruptions and to regarding that customers can receive service through backup services. To implement a system that ensures that they are informed.

Another purpose of this invention is to provide network outage for field solution teams. from customers in the regions to customers who are determined to experience a service interruption is to implement a system that ensures that priority is given.

Detailed Description of the Invention For “Communication Services” carried out to achieve the purpose of this invention A System That Provides Control and Information During Outage” shown, this figure; Figure 1 is the schematic view of the system that is the subject of the invention.

The parts in the figure are numbered one by one and the corresponding numbers are given below: 1. System 2. Database 3. Server A. Network devices Those who can or cannot continue to use the service in network interruptions identifying customers, informing customers and providing service for solutions. that enables customers to be prioritized who will not be able to continue their use. the inventive system (1); - data on customers and services receiving network services, and at least one data set to record configuration data - able to communicate with the database (2) in such a way as to exchange data, any remote communication protocol that manages the data in the base (2) to communicate with network devices (A) and collect data about services, to save the data obtained regarding the services in the database (2), causing an interruption in the network. determining the interruption points by triggering when it occurs, in the database (2) Receiving the customer configuration data kept on record, related to the services combining received data with customer configuration data and outage information outage alarm, establishing a relationship for service and customers, To identify customers who receive backup service usage from customers and to Notifications to be made to customers in the event of a service interruption separately for customers and separately for customers who do not continue to use the service. service for teams that will be routed to the area to create and network outage network points from which customers who do not continue to use At least one server configured to prioritize and forward to resolution teams (3) contains.

The database (2) in the inventive system (1) is in communication with the server (3). It is configured to be managed by the server (3). database (2) to corporate customers who subscribe to the internet service and the services they receive. to record information and configuration data about is being configured. Database (2) in the preferred embodiment of the invention the customer name of the corporate customers, the service names they use, service number, service type, service status, network equipment name, IP blog information, VRF (Virtual Routing and Forwarding 7 Virtual Routing and Forwarding) information and service It is configured to keep the information of whether there is a backup or not.

The service obtained from the network devices (A) in the said database (2) data with service type information and local IP blocks used for service. It is configured to keep on record together.

New data is entered into the server (3) database (2) in the system (1) which is the subject of the invention. recording, deleting the recorded data in the database (2) or Changing the recorded data in the database (2) and changing the data in the database (2) to manage the database (2) by updating the recorded data; and The database (2) is configured to access the recorded data in it.

In the preferred embodiment of the invention, the server (3) is periodically and/or accessing network devices (A) triggered by events and data on services and is configured to receive interrupt alarm data. Server (3) received service information with service type and local IP blocks used behind the service. It is configured to save it together in the database (2). Server (3) network identify interruption points if it detects that an interruption has occurred is configured to. The server (3) is stored in the database (2). to receive customer configuration data and related data and services outage alarm, service information and It is structured to create the relationship between customers. Server (3), Service configuration data received from network devices (A) where the service terminated to determine the type of service for the service in which an interruption alarm occurs. is being configured. In the preferred embodiment of the invention, the server (3) detecting that the service in question is in a closed virtual network in the configuration data. If so, the MPLS service will determine the type of service that the interruption occurred. to determine it as Internet service if it detects that it belongs to is being configured. Service configuration received from server (3) network devices (A) local blocks of customer services whose interruption alarm is reflected in line with the data To check whether the announcements are active on the network and to check whether the local blocks are active on the network. If it detects that it is active on the customer, the customer can get service from the backup service and It is configured to determine whether it is received. Server (3) network of local blocks If it detects that it is not active on the customer, the customer has a service interruption. to determine and send the information message that the services it receives are interrupted. It is configured to create with knowledge. Server (3) network of local blocks It is determined that it is active on and that the customer receives service from the backup service. if the service is interrupted, but the information message with the knowledge that you can continue to receive service through backup services is configured to. The aforementioned server (3) is the information created. any means of communication in the form of text messages or e-mails. It is configured to transmit to customers through Invention preferred In the arrangement of the server (3), the field teams are responsible for the solution of the outage problem. the use of backup service and those who cannot receive service in network interruption in routing prioritize customers who are not found and is structured to provide information.

Application of the invention to industry In the inventive system (1), network devices (A) are accessed by the server (3) and network service with the data obtained as a result of the query performed in the database (2) whether the service users receiving the service use the services when there is a network interruption. whether they can not use and whether they can get service through backup services determined and the notifications to be made in case of network interruptions are determined. It is provided to be done in line with the information.

The database (2) and server (3) in the system (1), which is the subject of the invention, provide data to the user. It provides information and approval in accordance with the principles of confidentiality, It operates within the scope of the Data Protection Law (KVKK).

Around these basic concepts, the subject of the invention is “Interruption for Communication Services A System That Provides Control and Information During ( 1 )” development of applications is possible, and the invention is illustrated by the examples described herein. not limited, essentially as claimed in the claims.

Claims (1)

REQUESTS . It ensures that the customers who can or cannot continue to use the service during network interruptions are identified, the customers are informed and the customers who cannot continue to use the service are prioritized for a solution; -containing at least one database (2), which is configured to record the data and configuration data of customers and services receiving network services, , to communicate with network devices (A) using any remote communication protocol and to collect data about services, to save the data obtained about services to the database (2), to trigger when a network interruption occurs, to determine the interruption points, to record in the database (2) to get the customer configuration data kept, to establish a relationship for the outage alarm, service and customers by combining the data received from the services with the customer configuration data and outage information, to identify the customers who receive backup service usage from the customers at the point where the interruption occurred, and to notify the customers in case of network outage. A System (1, which is characterized by at least one server (3)) configured to create separate for customers and separately for customers who do not continue to use the service, and to forward them to the solution teams by prioritizing the network points of the customers whose service usage is not continuing for the teams that will be directed to the region for network interruption. I. . A . A system (1) as in Claim 1 or 2, which is characterized by a database (2), which is configured to record information and configuration data about corporate customers subscribed to the internet service and the services they receive. A system (1) as in any of the above claims, characterized by a database (2) configured to record the names, service number, service type, service status, network equipment name, IP blog information, VRF information and whether there is service redundancy. A system as in any of the above claims, characterized by a database (2) configured to record the service data obtained from the network devices (A) together with the service type information and the local IP blocks information used for the service (ll. . Data To manage and manage the database (2) with operations such as recording new data in the database (2), deleting the recorded data in the database (2) or changing the recorded data in the database (2) and updating the recorded data in the database (2). A system (1) as in any one of the above claims, characterized by a server (3) configured to access the recorded data in its base (2). . A system (1) as in any one of the above claims, characterized by a server (3) configured to access network devices (A) and receive service-related data and outage alarm data by being triggered by certain periods and/or events. . A system (1) as in any of the above claims, characterized by a server (3) configured to save received service information, along with service type and local IP blocks information used behind the service, to the database (2). A system (1) as in any of the above claims, characterized by the server (3) configured to detect interruption points if it detects that there is an interruption in the network. A system as in any of the above claims, characterized by the server (3) configured to receive the customer configuration data recorded in the database (2) and to create the outage alarm, service information and the relationship between the customers by combining the said data with the received data regarding the services and the outage information. (one). A system (1) as in any of the above claims, characterized by the server (3) configured to determine the type of service for the service that has an interruption alarm in accordance with the service configuration data received from the network devices (A) where the service is terminated. A system (1) as in any of the above prompts, characterized by the server (3) configured to determine the type of service to which the outage is experienced as MPLS service if it detects in the service configuration data that the service in question is in the downed virtual network, and Internet service if it detects that the service belongs to the global network. . Characterized by the server (3), which is configured in accordance with the service configuration data received from the network devices (A), to check whether the announcements of the local blocks of the customer services, whose outage alarm is reflected, are active on the network, and to determine whether the customer receives service over the backup service if it detects that the local blocks are active on the network. A System (1) as in any one of the preceding claims. A system (1) as in any of the above requests, characterized by the server (3) configured to determine that the customer has service interruption if it detects that the local blocks are not active on the network, and to generate the information message with the information that the services from which it receives service have been interrupted. If it detects that local blocks are active on the network and that the customer receives service over the backup service, a system (as in any of the above requests) is configured to generate the notification message with the information that the services from which it receives service are interrupted, but that it can continue to receive service over the backup services ( 1).A system as in any of the above prompts, characterized by the server (3), which is configured to transmit the created information messages to the customers via any communication means in the form of short messages or electronic mail (li. and a system (1) as in any of the above claims, characterized by the server (3) configured to prioritize the customers who do not have backup service use and to inform the relevant teams.