TR202021385A2

TR202021385A2 - APPLICATION MONITORING SYSTEM

Info

Publication number: TR202021385A2
Application number: TR2020/21385A
Authority: TR
Inventors: Yüksel Ömercan
Original assignee: Turkcell Technology Research And Development Co
Priority date: 2020-12-23
Filing date: 2020-12-23
Publication date: 2021-01-21

Abstract

Bu buluş, elektronik cihazlar (2) üzerinde yürütülen uygulamalar (B) için uygulama (B) süreçlerinin, uygulamalarda (B) meydana gelen hataların ve kullanıcı deneyimlerinin cihaz üzerinde bir dosyaya kaydedilerek ve gerekli durumlarda uzak sunuculara iletilerek meydana gelen problemlerin uzaktan izlenebilmesini ve hata nedenlerinin tespit edilmesini bir sistem (1) ile ilgilidir.This invention enables the remote monitoring of the application (B) processes for the applications (B), the errors and user experiences of the applications (B) by recording in a file on the device and transmitting them to remote servers when necessary. It relates to a system (1) to be detected.

Description

TARIFNAME UYGULAMA IZLEME SISTEMI Teknik Alan Bu bulus, elektronik cihazlar üzerinde yürütülen uygulamalar için uygulama süreçlerinin, uygulamalarda meydana gelen hatalarin ve kullanici deneyimlerinin cihaz üzerinde bir dosyaya kaydedilerek ve gerekli durumlarda uzak sunuculara iletilerek meydana gelen problemlerin uzaktan izlenebilmesini ve hata nedenlerinin tespit edilmesini saglayan bir sistem ile ilgilidir. Önceki Teknik Günümüzde teknolojinin hizla gelismesiyle beraber akilli telefon, tablet bilgisayar gibi mobil cihazlar üzerinde yürütülen uygulamalar ve programlar büyük bir çesitlilik kazanmistir. Bu çesitlilikle beraber mobil veya elektronik cihazlarda yürütülen uygulama ve programlarin sayisi artmakta ve uygulama çesitliligi beraberinde artan uygulama takibini de getirmektedir. Uygulama takibi, uygulama üzerinde meydana gelen hatalarin, çökmelerin veya kullanicilarin uygulama deneyimlerinin izlenebilmesidir. Teknigin bilinen durumunda uygulama takibi için kullanicilar deneyimlerini ve yasadiklari problemleri geribildirim olarak gelistiricilere iletmektedirler. Ancak, program veya uygulama çökmeleri, dosya bozulmasi ve isletim hatalari gibi zorluklar kendiliginden ortaya çikabilir ve bir sistemin veya cihazin tipik çalismasini kesintiye ugratabilir. Dahasi, bu hatalar dogasi geregi son derece teknik olabilir ve onarim için tipik bir kullanicinin alani disinda uzman bilgisi veya özel araçlar gerektirir. DESCRIPTION APPLICATION MONITORING SYSTEM Technical Area This invention is an application for applications running on electronic devices. processes, errors in applications and user experiences. saved to a file on the device and, if necessary, sent to remote servers. remote monitoring of the problems and the causes of errors. It relates to a system that enables detection. Prior Art Today, with the rapid development of technology, smart phone, tablet computer applications and programs running on mobile devices such as has gained diversity. With this variety, it can be used in mobile or electronic devices. The number of applications and programs carried out is increasing and the variety of applications It also brings with it increased application tracking. Application tracking, application application errors, crashes or users monitoring their experiences. For application tracking in the state of the art users as feedback about their experiences and problems. forwarded to the developers. However, program or application crashes difficulties such as corruption and operating errors may arise spontaneously and may interrupt typical operation of the system or device. Moreover, these errors can be highly technical in nature and typically a user's space for repairs Requires specialist knowledge or special tools.

Bu sebeple mevcut teknikte bulunan çalismalar ve eksiklikler göz önünde bulunduruldugunda bilgisayar sistemi ve cihaz hatalarinin karmasik yapisi ve uygun düzeltme için gerekli teknik detay seviyesi nedeniyle, söz konusu hatalarin etkili bir sekilde teshisi ve düzeltilmesi için elektronik cihazlar üzerinde yürütülen ve uygulamalari izleyen” uygulamaya iliskin elde ettigi verileri kisa süreli olarak cihazda kayit altinda alan ve gerekli durumlarda uzak sunuculara ileterek sorunun çözülmesini saglayan bir sisteme ihtiyaç duyuldugu anlasilmaktadir. patent dokümaninda, robotik süreç otomasyonu teknikleriyle hata dosyalarinin hata tespiti ve onarimi için incelenmesini saglayan bir sistemden bahsedilmektedir. Söz konusu bulustaki sistemde kullanicinin mobil cihazi üzerinde çalisan uygulama üzerinde kullanicinin gerçeklestirdigi islemler bir harici sunucuya iletilerek harici sunucu içerisindeki robotik süreç otomasyon modeli tarafindan kullanicinin mobil cihazinin simülasyonu üzerinde tekrarlanmaktadir. Söz konusu bulusta kullanicinin mobil cihazi üzerinde çalisan uygulamayla bir komutu gerçeklestirerek, bir dosyayi düzenleyerek, bir veri girisi yaparak etkilesebilmektedir. Kullanicinin uygulamayla yaptigi etkilesimler ve hata kütügü dosyalari harici sunucuya incelenmesi için iletilebilmektedir. Mevcut bulusta robotik süreç otomasyon modeli kullanicinin uygulama ile etkilesimlerini tekrarlanabilir etkilesim kütügü kayitlari halinde saklayabilmektedir. For this reason, the studies and deficiencies in the current technique should be taken into consideration. the complex nature of computer system and device errors and due to the level of technical detail required for proper correction, the errors in question carried out on electronic devices for the effective diagnosis and correction of and short-term data obtained from the application "following the applications". area recorded on the device and forwarding it to remote servers when necessary. It is understood that there is a need for a system that allows it to be solved. In the patent document, it is stated that the error files of the error files with robotic process automation techniques. It is mentioned about a system that allows it to be examined for detection and repair. Promise The application running on the mobile device of the user in the system in question The operations performed by the user on it are forwarded to an external server. by the robotic process automation model in the server, the user's mobile is repeated on the simulation of the device. In the invention in question a command with the application running on the user's mobile device. performing a data entry, editing a file, can interact. User interactions with the application and error log files can be forwarded to an external server for review. In the present invention robotic process automation model, user interaction with the application can store as repeatable interaction log records.

Bulusun Kisa Açiklamasi Bu bulusun amaci, elektronik cihazlar üzerinde yürütülen uygulamalar için uygulama süreçlerinin, uygulamalarda meydana gelen hatalarin ve kullanici deneyiinlerinin cihaz üzerinde bir dosyaya kaydedilerek ve gerekli durum larda uzak sunuculara iletilerek meydana gelen problemlerin uzaktan izlenebilmesini ve hata nedenlerinin tespit edilmesini saglayan bir sistem gerçeklestirmektir. Brief Description of the Invention The object of this invention is for applications carried out on electronic devices. application processes, errors occurring in applications and user recording their experiences to a file on the device and, if necessary, remote It allows remote monitoring of the problems that occur by transmitting them to the servers and It is to implement a system that enables the determination of the causes.

Bulusun Ayrintili Açiklamasi Bu bulusun amacina ulasmak için gerçeklestirilen “Uygulama Izleme Sistemi” Sekil 1 Bulus konusu sistemin sematik görünüsüdür. Detailed Description of the Invention “Application Monitoring System” implemented to achieve the purpose of this invention Figure 1 is the schematic view of the system that is the subject of the invention.

Sekilde yer alan parçalar tek tek numaralandirilmis olup, bu numaralarin karsiliklari asagida verilmistir: 1. Sistem 2. Elektronik cihaz 3. Izleme uygulamasi B. Uygulama Cihazlar üzerinde yürütülen uygulamalar için uygulama süreçlerinin, uygulamalarda meydana gelen hatalarin ve kullanici deneyimlerinin Cihaz üzerinde bir dosyaya kaydedilerek ve gerekli durumlarda uzak sunuculara iletilerek uygulamalarin uzaktan izlenebilmesini ve hata nedenlerinin tespit edilmesini saglayan bulus konusu sistem (1); -herhangi bir uzak iletisim protokolünü kullanarak veri alisverisi gerçeklestirmek ve üzerinde en azindan bir uygulama (B) yürütmek üzere yapilandirilan en az bir elektronik cihaz (2), -8lektr0nik cihaz (2) üzerinde yürütülen, en azindan alinan elektronik Cihaz (2) üzerinde yürütülen uygulamalara (B) iliskin verileri sürekli olarak alarak söz konusu veriler için önem seviyeleri ile birlikte kayit olusturmak, olusturulan kayitlari belirli kurallar dogrultusunda izlenmesi ve analiz edilmesi için sunucuya (A) iletmek, olusturulan kayitlarin kaydedildigi dosya boyutunu sürekli olarak kontrol etmek ve dosya boyutunun dinamik olarak belirlenen bir seviyeye ulastigini tespit ederse önem seviyesi ve kayitlarin olusturulma tarihleri dogrultusunda gerekli kayitlari silmek üzere yapilandirilan en az bir izleme uygulamasi (3) içermektedir. The parts in the figure are numbered one by one and the corresponding numbers are given below: 1. System 2. Electronic device 3. Monitoring app B. Application Application processes for applications running on devices, errors in applications and user experiences on the Device. by saving it to a file and forwarding it to remote servers when necessary. remote monitoring of applications and detection of error causes system (1); -Exchanging data using any remote communication protocol and at least one application (B) configured to run at least one application (B) on it. electronic device (2), -8electronic device (2), at least taken from electronic device (2) It continuously receives data about the applications (B) running on it. to create a record with the importance levels for the data in question, to the server to monitor and analyze the records according to certain rules. (A) transmitting continuously calculates the file size in which the created recordings are saved. check and verify that the file size has reached a dynamically determined level. necessary in accordance with the level of importance and the date of creation of the records. contains at least one monitoring application (3) configured to delete recordings.

Bulus konusu sistemde (1) yer alan elektronik cihaz (2), üzerinde en az bir uygulama (B) yürütmek üzere yapilandirilan akilli telefon, tablet bilgisayar, masa üstü bilgisayar veya tasinabilir bilgisayar seklinde bir eihazdir. Söz konusu Elektron ik Cihaz (2) ses Çikisim saglayan hoparlörlere ve tus veya dokunmatik ekran seklindeki bir girdi birimine sahiptir. Bulusun tercih edilen düzenlemesinde elektronik cihaz (2), üzerinde yürütülen uygulamalara (B) iliskin verilerin izleninesini ve analiz edilmesini saglayan en az bir izleme uygulamasi (3) yürütmek üzere yapilandirilmaktadir. Söz konusu elektronik cihaz (2), teknigin bilinen durumunda yer alan herhangi bir uzak iletisim protokolünü kullanarak dis sunucularla (A) ile iletisim kurmak ve kurulan bu iletisim üzerinden izleme uygulamasi (3] ve sunucu (A) arasinda veri alisverisi gerçeklesmesini saglamak üzere yapilandirilmaktadir. Bulusun tercih edilen uygulamasinda elektronik cihaz (2] sunucu (A) ile Internet seklinde bir veri yolu kullanarak veri alisverisi gerçeklestirmek üzere yapilandirilmaktadir. Bulusun bir düzenlemesinde elektronik cihaz (2), bir SIM kart vasitasiyla teknigin bilinen durumunda yer alan yöntemlerle bir mobil iletisim sebekesinden mobil iletisim servisi alan bir cihazdir. The electronic device (2) in the system (1), which is the subject of the invention, must have at least one smartphone, tablet computer, desk configured to run the application (B) It is a device in the form of a laptop or a portable computer. Aforementioned Electronic Device (2) has sound output speakers and key or touch screen It has an input unit of the form. In the preferred embodiment of the invention electronic device (2), data relating to the applications (B) carried out on it run at least one monitoring application (3) that allows it to be monitored and analyzed is configured to. Said electronic device (2) is a prior art using any remote communication protocol in to communicate with the servers (A) and to monitor over this established communication To enable data exchange between the application (3] and the server (A) is configured to. Electronic device in the preferred embodiment of the invention (2] data exchange with server (A) using a data bus in the form of the Internet is structured to do so. Electronics in one embodiment of the invention the device (2), via a SIM card, using the methods in the state of the art. It is a device that receives mobile communication service from a mobile communication network.

Bulus konusu sistemde (1) yer alan Izleme uygulamasi (3), elektronik Cihaz (2) üzerinde yürütülmekte olup en azindan elektronik cihaz (2) üzerinde yürütülen uygulamalara (B) iliskin veri toplamak ve kayit altinda tutmak üzere yapilandirilmaktadir. Söz konusu uygulama (3), teknigin bilinen durumunda yer alan herhangi bir uzak iletisim protokolü kullanilarak elektronik cihaz (2) ve sunucu (A) arasinda kurulan baglanti üzerinden sunucu (A) ile veri alisverisi gerçeklestirilmek üzere yapilandirilmaktadir. Bulusun tercih edilen düzenlemesinde izleme uygulamasi (3] elektronik cihaz üzerinde yürütülen uygulamalari (B) devamli olarak izleyerek uygulama (B) tarafindan atilan ag istekleri, SÖZ konusu ag isteklerinin cevaplari, kullanicilarin hangi ekranlara giris yaptigi bilgisi, ekran geçisleri bilgileri, kullanicilara gösterilen hata mesajlari, bildirimler, cihazda yasanan ve cihaz konsoluna iletilen hata kayitlari seklindeki uygulamalara (B) iliskin verileri toplamak ve söz konusu veriler için kayit olusturmak üzere yapilandirilmaktadir. Izleme uygulamasi (3) uygulamalara (B) iliskin elde edilen verilerden olusturulan kayitlari önem derecesi ve kaydin olusturulma tarihi bilgisi ile iliskilendirilmis bir sekilde elektronik cihaz (2) üzerindeki bir metin dosyasi içerisine herhangi bir formatta kaydetmek üzere yapilandirilmaktadir. Söz konusu izleme uygulamasi (3) olusturulan kayitlari uygulamalarin (B) elektronik cihaz (2) üzerindeki kullanim süreleri boyunca kayit altinda tutmak üzere yapilandirilmaktadir. Bulusun tercih edilen düzenlemesinde izleme uygulamasi (3), elektronik cihaz (2) üzerinde yürütülen ve izledigi uygulamalardan (B) herhangi biri açildiginda tetiklenerek sunucu (A) üzerinde uygulamanin (B) iliskilendirildigi elektronik cihaz (2) için Firebase Remote Config yöntemi ile bir Sorgu gerçeklestirmek ve sunucudan (Al ilgili elektronik Cihaz (2) için bir kayit istegi iletilip iletilmedigini tespit etmek üzere yapilandirilmaktadir. Monitoring application (3) in the inventive system (1), electronic Device (2) carried out on at least the electronic device (2). to collect and record data about applications (B) is being configured. The said application (3) takes place in the state of the art. electronic device (2) and server using any remote communication protocol Data exchange with the server (A) over the connection established between (A) is being set up to be implemented. Invention preferred monitoring application in regulation (3) carried out on the electronic device network thrown by application (B) by continuously monitoring applications (B) requests, the answers to the said network requests, which screens users can access. information, screen transition information, error messages shown to users, notifications, error logs experienced on the device and transmitted to the device console. collecting data on applications (B) and recording for such data is configured to create. Monitoring application (3) to applications (B) Significance level and record of records created from the data obtained about Electronic device (2) associated with creation date information to save in any format in a text file on is being configured. The aforementioned monitoring application (3) records the created registration of applications (B) on the electronic device (2) during their usage period It is configured to keep it under. In the preferred embodiment of the invention monitoring application (3), which is executed and monitored on the electronic device (2). When any of the applications (B) is opened, it is triggered on the server (A). Firebase Remote Config for the electronic device (2) to which the application (B) is associated to perform a Query with the method and send it from the server (Relevant electronic Device (2)) It is configured to detect whether a registration request has been forwarded.

Izleme uygulamasi (3), sunucudan (A) uygulamanin (B) yürütüldügü elektronik cihaz (2) için kayit istendigini tespit ederse uygulamaya (B) iliskin olusturulan ve kayit altina alinan tüm kayitlari sunucuya (A) iletmek ve elektronik Cihaz (2] üzerinde kayitlarin tutuldugu dosyayi silmek üzere yapilandirilmaktadir. Bulusun tercih edilen düzenlemesinde izleme uygulamasi (3), olusturulan kayitlarin kaydedildigi dosya boyutunu dinamik olarak belirlemek üzere yapilandirilmaktadir. The monitoring application (3) is the electronic device in which the application (B) is executed from the server (A). If the device detects that registration is requested for (2), the application (B) created and transmitting all recorded records to the server (A) and electronic Device (2] It is configured to delete the file on which the records are kept. find it in its preferred embodiment, the monitoring application (3) It is configured to dynamically determine the file size at which it is saved.

Söz konusu izleme uygulamasi (3), olusturulan kayitlarin kaydedildigi dosya boyutunu sürekli olarak kontrol etmek ve dosya boyutunun dinamik olarak belirlenen bir seviyeye ulastigini tespit ederse önem seviyesi ve kayitlarin olusturulma tarihleri dogrultusunda gerekli kayitlari silmek üzere yapilandirilmaktadir. Söz konusu izleme uygulamasi (3), dosya boyutunun dinamik olarak belirlenen bir seviyeye ulastigini tespit ederse dosya boyutu istenen seviyeye ulasana kadar öncelikli olarak en düsük önem seviyesine sahip kayitlari silmek üzere yapilandirilmaktadir. Söz konusu izleme uygulamasi (3), önem seviyeleri ayni olan kayitlarin tutuldugu dosya boyutunun dinamik olarak belirlenen bir seviyeye ulastigini tespit ederse dosya boyutu istenen seviyeye ulasana kadar öncelikli olarak en eski tarihli kayitlari silmek üzere yapilandirilmaktadir. The said monitoring application (3) is the file where the created records are saved. constantly checking the size and dynamically changing the file size if it detects that it has reached a specified level, the importance level and records to delete necessary records in accordance with their creation dates is being configured. The monitoring application (3) in question shows that the file size is dynamically If it detects that it has reached a level specified as deleting records with the lowest importance first until reaching is configured to. Said monitoring application (3), importance levels A dynamically determined file size of the same records are kept. If it detects that it has reached the level, it will continue until the file size reaches the desired level. It is configured primarily to delete the oldest dated records.

Bulus konusu sistem (1) sayesinde, elektronik cihazlar (2) üzerinde çalisan uygulamalar (B) için uygulama (B) kullanim kayitlarinin ve hata kayitlarinin kullanicilarin elektronik cihazlarinin (2] hafizasinda boyut sinirli olarak tutulmasi ve belirlenen araliklarla dis sunuculara iletilerek incelemeye sunulmasi saglanmaktadir. Thanks to the system (1), which is the subject of the invention, working on electronic devices (2) application (B) usage logs and error logs for applications (B) Size-limited retention of users' electronic devices (2] in memory and submitting it to external servers for review at specified intervals is provided.

Bu temel kavramlar etrafinda, bulus konusu “Bir Uygulama Izleme Sistemi (1)” ile ilgili çok çesitli uygulamalarin gelistirilmesi mümkün olup, bulus burada açiklanan örneklerle sinirlandirilamaz, esas olarak istemlerde belirtildigi gibidir.Around these basic concepts, the subject of the invention is “An Application Monitoring System (1)”. It is possible to develop a wide variety of related applications, the invention being described herein. not limited to examples, essentially as specified in the claims.

Claims

REQUESTS

1. For applications running on devices, the application processes, errors in applications and user experiences are recorded in a file on the device and transmitted to remote servers when necessary, allowing the applications to be monitored remotely and the causes of errors to be determined; - on the received electronic device (2), which includes at least one electronic device (2) configured to exchange data using any remote communication protocol and run at least one application (B) on it, and - run on the electronic device (2) To create records with the importance levels for the said data by continuously taking the data of the executed applications (B), to transmit the created records to the server (A) for monitoring and analysis in accordance with certain rules, to constantly control the file size where the created records are saved, and to determine the file size dynamically. A . A system (1) as in Claim 1, characterized by an electronic device (2), which is a device in the form of a smartphone, tablet computer, desktop computer or portable computer that is configured to run at least one application (B) on it. A system (1) as in Claim 1 or 2, characterized by an electronic device (2) having speakers providing sound output and an input unit in the form of a key or a touch screen. A system (1) as in any of the above claims, characterized by an electronic device (2) configured to run at least one monitoring application (3) that enables the monitoring and analysis of data related to applications (B) running on it. Any of the above requests, characterized by the electronic device (2) configured to communicate with (A) and to enable data exchange between the monitoring application (3) and the server (A) through this established communication, by using a data path in the form of the Internet with the Server (A) A system (1) as in Claim 4, characterized by an electronic device (2) that is configured to perform data exchange. Electronic device (2), which is a device that receives mobile communication service from a mobile communication network through a SIM card with methods in the state of the art. A system (1) as in claim 5, characterized by the electronic device (2 A system (1) as in any one of the above claims, characterized by a monitoring application (3) configured to collect and record data, at least on applications (B) executed on the electronic device (2). A system (1) as in any of the above claims, characterized by a monitoring application (3) configured to exchange data with the server (A) over the connection established between the electronic device (2) and the server (A) using any remote communication protocol. By continuously monitoring the applications (B) running on the electronic device, the network requests made by the application (B), the answers to the network requests in question, the information on which screens the users log in, the screen transition information, the error messages shown to the users, the notifications, what is experienced on the device and transmitted to the Device console. A system (1) as in any one of the above claims, characterized by a monitoring application (3) configured to collect data on applications (B) in the form of error logs and to create a record for said data. As in any of the above claims, characterized by a monitoring application (3) configured to save the records created from the data obtained regarding the applications (B) in any format in a text file on the electronic device (2), associated with the severity level and the date of creation of the record. A system is characterized by a monitoring application (3), which is configured to keep the created records to record the applications (B) on the electronic device (2) for the duration of their use. A) is characterized by the monitoring application (3), which is configured to perform a query with the Firebase Remote Config method for the electronic device (2) on which the application (B) is associated, and to detect whether a registration request has been transmitted from the server (A) for the relevant electronic device (2). yu made A system (1) as in any one of the preceding claims. If the server (A) detects that a record is requested for the electronic device (2) on which the application (B) is executed, the monitoring configured to transmit all the records created and recorded regarding the application (B) to the server (A) and to delete the file on which the records are kept on the electronic device (2). A system (1) as in any of the above claims, characterized by a monitoring application (3) configured to dynamically determine the file size where the created records are saved. Any of the above prompts characterized by the monitoring application (3], which is configured to check and delete the necessary records in accordance with the importance level and the creation dates of the records if it detects that the file size has reached a dynamically determined level. If it detects any of the above prompts characterized by the monitoring application (3], which is configured to delete the records with the lowest importance level first until the file size reaches the desired level. A system (1) as in any of the above claims, characterized by a monitoring application (3] that is configured to primarily delete the oldest-dated records until the level is reached.